5028 Customer Service Representatives jobs in West Midlands

An excellent opportunity to join a leading global law firm as Client Services Manager on a 12-month fixed-term contract. This is a key maternity cover position, managing a small team and overseeing client survey responses on high-profile topics such as Inclusion, ESG, compliance and risk. The role combines stakeholder engagement, project management and people leadership, offering exposure to international clients and business operations.

Responsibilities

• Manage and allocate work within the Client Services team, ensuring timely delivery of responses

• Provide quality assurance on team outputs, handling complex and high-profile survey requests directly

• Produce monthly management information reports for senior leadership

• Liaise with subject matter experts across the business to gather accurate information

• Resolve stakeholder queries and escalations, providing clear and consistent guidance

• Develop and update template responses, guidance notes and best practice materials

• Drive continuous improvement in processes and service delivery

Candidate Requirements

• Experience working in a law firm or professional services environment

• Background in client services, compliance, inclusion, sustainability or related functions is advantageous

• Strong people management and project management skills

• Excellent written communication skills with the ability to draft clear, compelling content for external audiences

• Confident managing multiple stakeholders across global teams

• Organised, proactive and able to deliver under pressure

• Flexible and pragmatic with a collaborative, solutions-focused approach

This is a fantastic opportunity to join a forward-thinking team at the intersection of client service, responsible business and operational excellence. The role is based in Birmingham with hybrid working available (up to 40% from home).

Please attach an MS Word version of your CV. If you do not hear back within one week, please assume you have been unsuccessful. Unfortunately, due to the high volume of applications, individual feedback cannot be provided.

Keywords: Client Services | ESG | Inclusion | Sustainability | Compliance | Professional Services | Project Management

Senior Client Services Administrator Wealth Management

?Worcestershire | c£30,000 + Benefits

Are you an experienced Administrator with a background in wealth management who loves delivering exceptional client service?

Were working with a well-established, highly regarded wealth management firm known for its personal approach, strong ethics, and genuine commitment to putting clients first. With ste.

WHJS1_UKTJ

Job Advertisement: Client Services Adviser - BACLJP(phone number removed)

Are you ready to embark on an exciting career journey in the heart of Chester? We're on the lookout for a vibrant and dedicated Client Services Adviser to join our dynamic team at Chester Business Park! If you thrive in a fast-paced environment and have a knack for building strong relationships, this is the perfect opportunity for you!

Why Join Us?

At our company, we believe that every day is a chance to shine! As a Client Services Adviser, you'll play a pivotal role in ensuring our clients receive exceptional service throughout the FX trade lifecycle. Here's what you can expect:

• Engagement: Collaborate with diverse stakeholders and provide expert guidance through the entire trade lifecycle.
• Impact: Be the key point of contact for confirmation, settlement, and post-settlement processes, ensuring smooth transactions and client satisfaction.
• Growth: Gain invaluable experience in the financial services industry while developing your skills in stakeholder management and operational excellence.

What You'll Do:

In this temporary role, you will:

• Manage client interactions with professionalism and enthusiasm.
• Oversee the FX trade lifecycle, ensuring accuracy and timely processing of confirmations and settlements.
• Liaise with internal teams and external partners to resolve issues and enhance the client experience.
• Contribute to process improvements and help implement best practises within the department.
• Maintain meticulous records and prepare reports to track service levels and client satisfaction.

Who You Are:

We're looking for someone who is:

• Experienced: Familiar with FX trade lifecycle processes, including confirmation, settlement, and post-settlement activities.
• Communicative: Exceptional verbal and written communication skills, with the ability to engage effectively with a variety of stakeholders.
• Detail-Oriented: A keen eye for detail and accuracy in all aspects of your work.
• Team Player: Eager to collaborate with colleagues and contribute to a positive work environment.
• Problem Solver: Proactive in identifying challenges and creating solutions that enhance client satisfaction.

What We Offer:

• A vibrant workplace culture that celebrates diversity and innovation.
• Opportunities for professional development and growth within the company.
• A competitive salary and benefits package tailored to your needs.

Location:
Chester Business Park, Chester

Contract Type:
Temporary

If you're ready to make a difference and join a team that values your expertise, we want to hear from you! Apply today and take the first step toward an exciting new chapter in your career. Let's work together to deliver outstanding service and create memorable client experiences!

How to Apply:
Send your CV and a brief cover letter detailing your relevant experience to (insert application email/website here).

Join us in Chester and become a part of something special! We can't wait to meet you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Head of Client Delivery with a strong background in program management within the insurance space is sought on a remote basis by a InsurTech scale up with a hub in the UK. With a 10-year history of delivering low code SaaS market utilisation solutions this individual will play a key role in owning program delivery across the core insurance business unit.

On a day-to-day basis this Head of Client Delivery will utilise a knowledge of general insurance products, program management and industry best practice to successfully lead a team of 10 responsible for product implementation and configuration.

In return this organisation supports full, long term remote working with flexible working hours and a real commitment to personal development as this Head of Client Delivery will given a clear progression pathway to c-suite leadership.

This Head of Client Delivery should have most of the following skills:

- Experience working in a program leadership role within insurance
- Strong knowledge of general insurance products, market positioning and industry best practice
- Demonstrable experience delivering complex programs working in a client facing role
- Excellent stakeholder and customer engagement skills
- Team leadership experience
- Experience working in the Fintech or Insurtech space would be hugely beneficial
- The desire to remain hands on and engaged with the technology behind the product

This Head of Client Delivery will receive:

- £115,000 - £125,000 base
- Bonus scheme
- Equity options
- remote working
- Bi-Annual salary reviews
- pension scheme
- Fast track progression opportunity
- 26 days holiday plus bank holiday

So if you are a Head of Client Delivery and like the idea of joining a market leading innovator with global reach then please click 'Apply Now' to be considered.

UK (fully remote role )
SaaS, Agile, SDLC, Stakeholder management, configuration, FinTech, InsurTech, implementation

Head of Client Delivery with a strong background in program management within the insurance space is sought on a remote basis by a InsurTech scale up with a hub in the UK. With a 10-year history of delivering low code SaaS market utilisation solutions this individual will play a key role in owning program delivery across the core insurance business unit.

On a day-to-day basis this Head of Client Delivery will utilise a knowledge of general insurance products, program management and industry best practice to successfully lead a team of 10 responsible for product implementation and configuration.

In return this organisation supports full, long term remote working with flexible working hours and a real commitment to personal development as this Head of Client Delivery will given a clear progression pathway to c-suite leadership.

This Head of Client Delivery should have most of the following skills:

- Experience working in a program leadership role within insurance
- Strong knowledge of general insurance products, market positioning and industry best practice
- Demonstrable experience delivering complex programs working in a client facing role
- Excellent stakeholder and customer engagement skills
- Team leadership experience
- Experience working in the Fintech or Insurtech space would be hugely beneficial
- The desire to remain hands on and engaged with the technology behind the product

This Head of Client Delivery will receive:

- £115,000 - £125,000 base
- Bonus scheme
- Equity options
- remote working
- Bi-Annual salary reviews
- pension scheme
- Fast track progression opportunity
- 26 days holiday plus bank holiday

So if you are a Head of Client Delivery and like the idea of joining a market leading innovator with global reach then please click 'Apply Now' to be considered.

UK (fully remote role )
SaaS, Agile, SDLC, Stakeholder management, configuration, FinTech, InsurTech, implementation

Leading Facilities Management and Construction company delivering high-quality services across commercial, industrial, and public sector projectsseeka skilled and proactiveHelpdesk Advisor to support theirinternal teams and ensure the smooth operation across multiple job sites and offices.

You will serveas the first point of contact for internal and external usersseeking technical assistance. You will be responsible for managing help desk processess including scheduling andresolvingissues to conclusionincluding those on construction sites

You will ideally have:

• Proven experience in a Help Desk or Support role .

• Strong knowledge of Windows OS, Microsoft 365

• Experience supporting remote and field-based users.

• Excellent troubleshooting and problem-solving skills.

• Strong organizational and communication abilities.

• Ability to work independently and prioritize tasks effectively.

• Experience in the construction or facilities management industry (ideally but not essential)

Monday to Friday 8am to 5pm - I hrlunch

Leading Facilities Management and Construction company delivering high-quality services across commercial, industrial, and public sector projectsseeka skilled and proactiveHelpdesk Advisor to support theirinternal teams and ensure the smooth operation across multiple job sites and offices.

You will serveas the first point of contact for internal and external usersseeking technical assistance. You will be responsible for managing help desk processess including scheduling andresolvingissues to conclusionincluding those on construction sites

You will ideally have:

• Proven experience in a Help Desk or Support role .

• Strong knowledge of Windows OS, Microsoft 365

• Experience supporting remote and field-based users.

• Excellent troubleshooting and problem-solving skills.

• Strong organizational and communication abilities.

• Ability to work independently and prioritize tasks effectively.

• Experience in the construction or facilities management industry (ideally but not essential)

Monday to Friday 8am to 5pm - I hrlunch