1014 Customer Service Representatives jobs in Whitstable

Customer Support Advisor - Part-Time
Location: Maidstone
Pay: 12.50 per hour
Hours: 20-25 hours/week (Monday to Friday, 12:30-5:30pm or 1:00-5:00pm)

Join a well-established, privately owned automotive business in Maidstone as a Customer Support Advisor. This part-time role is ideal for someone with strong communication skills and a background in customer service or contact centres. Automotive experience is a plus.

• Handle inbound and outbound calls for service, maintenance, and repair bookings

• Convert enquiries into confirmed appointments

• Promote relevant services and products

• Maintain customer records and follow up on service satisfaction

• Work to individual and team targets

• Confident, professional telephone manner

• CRM/database experience

• Customer-focused with a sales mindset

• Able to work to targets and stay organised

• Contact centre or automotive experience preferred

• Full product training

• 20 days holiday (rising to 25 with long service)

• Company pension scheme

• Staff and family discount scheme

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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Service Support Coordinator

Gillingham

A fantastic opportunity to work in the UK’s industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation. My client is looking for a highly organised, detail oriented Service Support Coordinator to join their team and play a vital role in delivering exceptional customer service and operational support. 

Package

£26-28,000

Monday – Friday 8.30-5pm | generous leave allowance | company pension scheme | company parking | Medicash heath plan | Employee discount scheme

Main Responsibilities

As a Service Support Coordinator, you'll be the backbone of our service team, ensuring continuity and efficiency in our day-to-day operations.

• Coordinating planned maintenance and remedial works with clients and engineers.

• Providing cover for Account Handlers, maintaining strong client relationships in their absence
• Preparing risk assessments and method statements for planned maintenance
• Responding to emergency call-outs within agreed KPIs
• Handling client enquiries promptly and professionally
• Managing administrative tasks such as data entry, job bookings, and communication via email and phone
• Processing paperwork including worksheets and purchase orders in line with ISO procedures
• Supporting the wider service team and stepping in where needed to ensure seamless service delivery

• Ensuring all works are delivered within KPI deadlines and are financially and commercially sound.

Knowledge and Experiences

• A background in customer service, ideally within a technical or service-based industry
• Proficiency in Microsoft Office applications
• A good understanding of financial processes such as budgeting and job costing
• A willingness to learn industry-specific compliance and regulations
• High levels of integrity, empathy, and resilience

• Excellent written, verbal, and numerical skills with a confident telephone manner.

If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, we would love to hear from you, please apply now! If your application is successful a 4way member will be in touch.

Service Support Coordinator

Gillingham

A fantastic opportunity to work in the UK's industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation. My client is looking for a highly organised, detail oriented Service Support Coordinator to join their team and play a vital role in delivering exceptional customer service and.

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Job Title: Customer Service Advisor
Job Type: Full time/permanent (Office based)
Salary: 25,650 plus additional bonuses (bonus structure can be explained at interview)

We are delighted to once again be assisting one of our favourite clients in their search for a Customer Service Advisor to join their team, this is a fantastic opportunity to join a global organisation with great values and a passion for offering quality products with sustainability at the forefront of everything they do!

Key Responsibilities:

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions

Skills and Qualifications:

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools

Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service

• Providing exceptional customer service and promptly addressing customer enquiries
• Handling administrative tasks including data entry, file management, and documentation
• Maintaining accurate records of customer interactions and transactions
• Coordinating with internal teams to resolve customer issues efficiently
• Processing service requests and ensuring timely follow-ups

• Experience in an administrative or customer service role
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office Suite and other common office software
• Ability to handle and resolve customer complaints with professionalism
• Good problem-solving skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Understanding of customer service principles and practices

• Stable and ongoing contract
• Opportunity to develop and refine your customer service and administrative skills
• Supportive and collaborative work environment
• Involvement in a crucial sector providing essential services

If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.

Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service

• Providing exceptional customer service and promptly addressing customer enquiries
• Handling administrative tasks including data entry, file management, and documentation
• Maintaining accurate records of customer interactions and transactions
• Coordinating with internal teams to resolve customer issues efficiently
• Processing service requests and ensuring timely follow-ups

• Experience in an administrative or customer service role
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office Suite and other common office software
• Ability to handle and resolve customer complaints with professionalism
• Good problem-solving skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Understanding of customer service principles and practices

• Stable and ongoing contract
• Opportunity to develop and refine your customer service and administrative skills
• Supportive and collaborative work environment
• Involvement in a crucial sector providing essential services

If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.

Customer Service Advisor

Dartford

Full Time - Monday - Friday 8am - 5pm

Do you have office based Customer Service experience?

Are you confident talking to clients and processing queries onto the system?

We are working with our client based in Dartford to recruit a Customer Service Advisor to join their team on a Temporary basis for a minimum of 6 weeks.

Key Duties:

- Answering incoming calls

- Logging client requests

- Process invoice paperwork

The main duty of the role is to answer inbound calls and assist with client queries, due to the immediate nature of the recruit the client can only consider candidates who are available immediately.

Apply online today to be considered for an immediate start.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Company Profile

Working for an expanding family run business you will be confident to lead the customer service team and ensure tasks and roles are being completed on time and correctly.

To excel within this role, you will need to have great communication skills, manage your time effectively and understand what business critical tasks are and what will benefit the customer experience most.

The company is in a lovely rural setting therefore, candidates must be able to drive.

This is a full-time office-based position with the working hours of Monday to Friday 08:00 to 17:00.

Key duties & responsibilities of Customer Service Manager

• Keep speed and customer satisfaction at the heart of every decision
• Lead the customer service executives
• Ensuring all orders are despatched same day to warehouse
• Monitor couriers on time deliveries and report any instances to the operations team
• Manage the customer service tickets to ensure repairs and services are monitored within your timelines
• Monitor equipment repairs and warranties and communicate manufacturer delays to Procurement
• Manage email boxes and ensure responses are made within 24 hours
• Monitor back orders and ETAs
• Maintain communication with the sales & marketing team of operational changes
• Weekly reporting

Required qualifications, knowledge, experience & skills of Customer Service Manager

• Proven experience in a customer service leadership or supervisory role
• Strong communication skills, both verbal and written, with the ability to handle escalations professionally
• Team leadership and coaching abilities, with a focus on motivation and performance improvement
• Excellent problem-solving skills and the ability to make decisions under pressure
• Customer-focused mindset with a passion for delivering high-quality service
• Organisational and time management skills, with the ability to prioritise tasks effectively
• Experience with CRM systems and customer service software
• Ability to analyse service metrics and implement improvements
• Adaptability to change and a proactive approach to continuous improvement
• IT proficiency, including Microsoft Office (especially Excel, Word, and Outlook)

Benefits

• Annual profit related bonus capped at 12% paid quarterly
• Private healthcare for family
• Pension
• Long service awards

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

Job Title: Customer Service Advisor
Job Type: Full time/permanent
Salary: 25,000 - 26,000 per annum (dependent on experience)
Hours of work: Monday to Friday 08:30 - 17:00

The ideal candidate will have a strong background in administration, exceptional customer service skills and the ability to build rapport with customers.

Key Responsibilities:

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions
• Identify opportunities to upsell or cross-sell products and services to clients

Skills and Qualifications:

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools