3731 Customer Service Roles jobs in Birmingham

Driver Customer Service Representative

Location : Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary : £27,560 to £1,304 per annum, Depending on Experience + Excellent Benefits!
Contract : Full-time, Permanent (Job Share opportunities available: 19.5 hours per week, with shift/rota availability required). 
Benefits : MML Salary Sacrifice Pension, 23 Days Annual Leave + Bank Holidays & Free travel on Tram & NX Bus for you and your partner

We’re getting ready to roll out our next big adventure expanding the network to Dudley and Brierley Hill and we’re looking for passionate, people-focused individuals to climb aboard!

At West Midlands Metro, we’re proud to play a vital role in keeping the West Midlands moving.

Our trams connect people to work, education, and everyday life and now, as our network grows, so does our team.

We’re on the lookout for new Tram Drivers to join us in the coming months as we prepare for this exciting new chapter. If you’re ready for a career change, a fresh challenge, or simply want to be part of something that makes a real impact, West Midlands Metro is your next stop. All aboard!

Your Career would be on the Right Track…

West Midlands Metro is the driving force behind modern, sustainable urban transport in the vibrant heart of England. Our exciting £1.2 billion pansion programme means we’re growing, with new stops opening to Wolverhampton and Dudley in the next 12 months.

We’re proud to have won Tram Operator of the Year at the UK National Transport Awards – and we want you to join our award-winning team as we embark on this thrilling new chapter.

What You’ll Get Up To:

As a Tram Driver, your responsibilities include:

• Driving trams safely and efficiently across our expanding network.
li>Communicating clearly with passengers during travel disruptions.
• Reporting any safety-critical concerns promptly and accurately.
• Ensuring all passengers hold a valid ticket or pass.
• Delivering exceptional service that is safe, reliable, and sustainable.

What You’ll Need To Be A Star In Your Role:

To be successful, you’ll need:

• To be aged 21 or over (due to insurance requirements).
• A calm, professional demeanour and the ability to thrive under pressure.

Why Join Us on This Journey

At West Midlands Metro, we’re passionate about growth, sustainability, and making a real impact on the community.

Whether you’re seeking full-time hours or a flexible job share role, we’ve got the perfect fit for you.

We’ll provide all the training you need to steer your way into this new adventure – and we’ll support you every step of the way.

Take the first step, toward your exciting new career today! Mind that gap!

Click APPLY now to join the West Midlands Metro team and be part of a brighter future in urban transportation!

No agencies please.

This vacancy will remain open for up to 6 weeks from the date of publication. However, please note that we reserve the right to close the posting earlier if we identify suitably qualified candidates to move forward in the selection process.

Customer Service Representative, Vehicle Support (Pivotal)

London, UNITED KINGDOM

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT.  United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

Requirements

Are you able to engage with customers to provide a truly great service? If so, come and join the Pivotal team within the Vehicle Support Department. 

To contribute to a scaling business, you will need to display a great work ethic and be able to work independently. 

One of your main responsibilities will be reviewing vehicle condition reports and discussing with customers, where necessary to avoid escalated disputes.

We are seeking applications from candidates with proven experience in providing direct telephone and online customer services, ideally within a similar environment. 

Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street).

Working within the Member Vehicle Support Department, you will;

• Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message.
• Review vehicle condition reports. 
• Communicate to customers any vehicle collection charges, negotiating where necessary to avoid escalated disputes.
• Understand and operate within the framework of the BVRLA guidelines. 
• Support customers with any vehicle issues they may experience, such as a breakdown or accident. 
• Investigate and resolve customer queries quickly and patiently.
• Maintain thorough and accurate customer record-keeping at all times. 
• Liaise with retailers within the JLR network, insurance companies and repair shops as necessary. 
• Work as part of the broader Sales and Member Services team to provide proactive customer support.

Skills & Experience

• Excellent written and verbal communication skills required (fluent in English, both written and verbal).
• Friendly, patient and able to work in a fast-paced environment.
• Determination, diplomacy, and excellent interpersonal skills.
• Customer Service experience.
• Ideally, would be aware of the vehicle inspection/appraisal process and have knowledge of BVRLA fair wear and tear standards.
• Negotiation and influencing skills.
• Strong IT skills.
• Extreme attention to detail and accurate record-keeping.
• Excellent time management skills with the ability to work to deadlines. 
• Ability to prioritise workload based on customer requirements.
• React quickly and efficiently with both internal and external issues. 
• Be a critical thinker and use initiative to solve problems.
• Experience in the automotive industry is strongly desirable, but not mandatory.

Benefits

What we offer

• Permanent contract
• Hybrid working Environment
• Company Pension
• Annual bonus
• 25 days annual leave (an extra day off a year for your birthday)
• 2 paid days off for volunteer work
• Life assurance at 4 x base salary
• Healthcare Cashback Plan
• Competitive Salary with discretionary bonus scheme
• Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, ) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy . In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please assume your application has been unsuccessful.