15 Customer Service Roles jobs in Brighton and Hove
Customer Care Representative (Order Management)
Crawley, South East
Danaher Corporation
Posted 24 days ago
Job Viewed
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Radiometer, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We're a team that celebrates diverse ideas and continuous improvement. Here, you'll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Care Representative (Order Management) is responsible for ensuring accurate order processing, delivering customer service that exceeds customer expectations and providing a prompt and accurate handling of customer credit claims.
This position reports to the Customer Care Team Leader and is part of the Customer Care Team located in Crawley, West Sussex and will be an on-site role.
In this role, you will have the opportunity to:
+ Improve customer experience
+ Enhance and add new skills
+ Participate in process improvements
The essential requirements of the job include:
+ Minimum GSCE English and Mathematics at Grade C or higher
+ A proven background in customer service
+ Call handling experience
It would be a plus if you also possess previous experience in:
+ CRM system experience
+ Intermediate skills in MS Word, Excel and Outlook
Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Radiometer, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We're a team that celebrates diverse ideas and continuous improvement. Here, you'll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Care Representative (Order Management) is responsible for ensuring accurate order processing, delivering customer service that exceeds customer expectations and providing a prompt and accurate handling of customer credit claims.
This position reports to the Customer Care Team Leader and is part of the Customer Care Team located in Crawley, West Sussex and will be an on-site role.
In this role, you will have the opportunity to:
+ Improve customer experience
+ Enhance and add new skills
+ Participate in process improvements
The essential requirements of the job include:
+ Minimum GSCE English and Mathematics at Grade C or higher
+ A proven background in customer service
+ Call handling experience
It would be a plus if you also possess previous experience in:
+ CRM system experience
+ Intermediate skills in MS Word, Excel and Outlook
Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
0
Customer Care Professional - Commercial and Merchant Servicing
East Sussex, South East
American Express
Posted 4 days ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Commercial & Merchant customer base accounts form a significant proportion of American Express growth and revenue. Ensuring these customers have great experiences with us is key to supporting our customers in key segments from Small Business Card Members & Global Corporate partners to Merchant customers
**How will you make an impact in this role?**
+ Consistently deliver extraordinary service for Commercial and Small Business Clients through inbound calls in a fast-paced, customer care environment with a keen focus on driving a Customer First mentality
+ Consult with Card Members to understand their commercial needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
+ Add value for our customers through Customer understanding and recommendation of relevant product offers/ benefits that deepen customer engagement and loyalty
+ Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information aiming for first call resolution
+ Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Meet and exceed performance goals that include, but are not limited to: efficiency, quality, compliance regulations and & customer performance metrics
**Minimum Qualifications**
+ Proven Customer Service experience in service industry
+ Outstanding verbal and written communication skills
+ Solid interpersonal skills to build strong relationships with card members and internal teams and colleagues
+ A Problem-solver, with the ability to de-escalate difficult conversations
+ Analytical and problem-solving skills with strong attention to detail
+ Outstanding organisational skills
**Preferred Qualifications**
+ Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
+ Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
+ Passion for deepening Customer relationships, through exceptional listening Customer understanding & recommending products or tailored solutions
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Commercial & Merchant customer base accounts form a significant proportion of American Express growth and revenue. Ensuring these customers have great experiences with us is key to supporting our customers in key segments from Small Business Card Members & Global Corporate partners to Merchant customers
**How will you make an impact in this role?**
+ Consistently deliver extraordinary service for Commercial and Small Business Clients through inbound calls in a fast-paced, customer care environment with a keen focus on driving a Customer First mentality
+ Consult with Card Members to understand their commercial needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
+ Add value for our customers through Customer understanding and recommendation of relevant product offers/ benefits that deepen customer engagement and loyalty
+ Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information aiming for first call resolution
+ Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Meet and exceed performance goals that include, but are not limited to: efficiency, quality, compliance regulations and & customer performance metrics
**Minimum Qualifications**
+ Proven Customer Service experience in service industry
+ Outstanding verbal and written communication skills
+ Solid interpersonal skills to build strong relationships with card members and internal teams and colleagues
+ A Problem-solver, with the ability to de-escalate difficult conversations
+ Analytical and problem-solving skills with strong attention to detail
+ Outstanding organisational skills
**Preferred Qualifications**
+ Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
+ Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
+ Passion for deepening Customer relationships, through exceptional listening Customer understanding & recommending products or tailored solutions
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
1
Customer Care Professional - Global New Accounts - English with Finnish
East Sussex, South East
American Express
Posted 5 days ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
In Global New Accounts (GNA) we place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The GNA Customer Care Professional for our Nordic customers are empowered to make the start of the journey with AmEx a fantastic experience and one our new customers will never forget.
The team are responsible for working new applications to make sure we cover all requirements to protect our customers and AmEx on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with our new cardmembers.
The candidate will have the opportunity to be cross-trained across several functions and business units as we manage our daily duties and volumes to ensure our customers always come first.
**How will you make an impact in this role?**
+ Deliver world-class customer service
+ Convert new account applications into New Card Accounts by assessing the applicant's suitability to become an American Express customer and hold an Amex Card.
+ Build strong collaborative partnerships within American Express
+ Work compliantly to process anti money laundering and risk verifications on card applications
+ Build meaningful relationships with our customers, by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate a computerized data entry system or other relevant applications
+ Uphold the Data Protection and Privacy Act for our Customers
+ Update systems accurately and efficiently
+ Re-prioritize to adapt to the ever-changing environment
**Additional Details:**
+ Location: Brighton
+ Workplace operating hours: Our operating hours are 8am to 5pm BST
+ Full time 35 hours per week/ 7 hours per day/ Daytime/ Mon - Fri
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Minimum Qualifications**
+ English language required alongside an additional language requirement - Finnish speaker with strong verbal and written communication skills especially in a business context
+ Demonstrate personal excellence and integrity
+ Display a passion to serve by delivering outstanding service for our Customers
+ The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
+ Strong interpersonal, communication and listening skills
+ Strong verbal and written communication skills
+ Excellent resourcefulness skills
+ Analytical and problem-solving skills with strong attention to detail
+ Outstanding organizational skills
+ Navigate multiple systems and digital tools to service our Customers
+ Confidence to work in a hybrid environment
+ Proven ability to deliver a high productivity and quality of work
**Non-considerations for sponsorship:**
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
In Global New Accounts (GNA) we place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The GNA Customer Care Professional for our Nordic customers are empowered to make the start of the journey with AmEx a fantastic experience and one our new customers will never forget.
The team are responsible for working new applications to make sure we cover all requirements to protect our customers and AmEx on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with our new cardmembers.
The candidate will have the opportunity to be cross-trained across several functions and business units as we manage our daily duties and volumes to ensure our customers always come first.
**How will you make an impact in this role?**
+ Deliver world-class customer service
+ Convert new account applications into New Card Accounts by assessing the applicant's suitability to become an American Express customer and hold an Amex Card.
+ Build strong collaborative partnerships within American Express
+ Work compliantly to process anti money laundering and risk verifications on card applications
+ Build meaningful relationships with our customers, by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate a computerized data entry system or other relevant applications
+ Uphold the Data Protection and Privacy Act for our Customers
+ Update systems accurately and efficiently
+ Re-prioritize to adapt to the ever-changing environment
**Additional Details:**
+ Location: Brighton
+ Workplace operating hours: Our operating hours are 8am to 5pm BST
+ Full time 35 hours per week/ 7 hours per day/ Daytime/ Mon - Fri
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Minimum Qualifications**
+ English language required alongside an additional language requirement - Finnish speaker with strong verbal and written communication skills especially in a business context
+ Demonstrate personal excellence and integrity
+ Display a passion to serve by delivering outstanding service for our Customers
+ The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
+ Strong interpersonal, communication and listening skills
+ Strong verbal and written communication skills
+ Excellent resourcefulness skills
+ Analytical and problem-solving skills with strong attention to detail
+ Outstanding organizational skills
+ Navigate multiple systems and digital tools to service our Customers
+ Confidence to work in a hybrid environment
+ Proven ability to deliver a high productivity and quality of work
**Non-considerations for sponsorship:**
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
2
Customer Care Professional - Customer Engagement Network (CEN) - START DATE: Monday 12th January ...
East Sussex, South East
American Express
Posted 2 days ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Servicing (GS) is responsible for the company's customer service, travel & lifestyle, credit & collections, and fraud operations teams that serve our consumer, banking, merchant, and commercial customers around the world. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.
**How will you make an impact in this role?**
Your core responsibilities as a Customer Care Professional at American Express will include:
+ Delivering world-class customer service, while responding to customer inquiries and concerns over the phone
+ Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express
+ Enhance our customer's experience by identifying opportunities to offer products based on our Cardmember's needs
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
+ Reprioritise and adapt to a constantly evolving environment
**Minimum Qualifications:**
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering outstanding service in every interaction with our Customers
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
+ Strong interpersonal, communication, verbal, and written skills
+ Assertiveness to handle difficult conversations
+ Excellent negotiation, influencing and resourcefulness skills
+ Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
+ Confidence to work in a virtual environment
+ Shift work Monday to Sunday 7 days a week (working 5 days) - 35 hours a week
+ Working hours between 7:30am - 22:00pm
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Servicing (GS) is responsible for the company's customer service, travel & lifestyle, credit & collections, and fraud operations teams that serve our consumer, banking, merchant, and commercial customers around the world. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.
**How will you make an impact in this role?**
Your core responsibilities as a Customer Care Professional at American Express will include:
+ Delivering world-class customer service, while responding to customer inquiries and concerns over the phone
+ Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express
+ Enhance our customer's experience by identifying opportunities to offer products based on our Cardmember's needs
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
+ Reprioritise and adapt to a constantly evolving environment
**Minimum Qualifications:**
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering outstanding service in every interaction with our Customers
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
+ Strong interpersonal, communication, verbal, and written skills
+ Assertiveness to handle difficult conversations
+ Excellent negotiation, influencing and resourcefulness skills
+ Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
+ Confidence to work in a virtual environment
+ Shift work Monday to Sunday 7 days a week (working 5 days) - 35 hours a week
+ Working hours between 7:30am - 22:00pm
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Administrator
Crawley, South East
GRS
Posted today
Job Viewed
Job Description
Are you from a sales or customer service background, with experience working in an office environment, looking for a varied and exciting role?
WMR Waste Solutions are a Waste Consultancy Business specialising in the Commercial and Construction industries, offering waste solutions nationwide. We pride ourselves on delivering high level customer service across all aspects of our business.
JOB PURPOSE
In this role you will be carrying out a range of varied tasks, whilst working in a busy office environment. You will be processing and following up orders / quotes via email or over the phone, resolving customer queries interacting with both our client and our supply partners. Updating, inputting and monitoring through our CRM system and liaising closely with the wider teams to ensure our customers are receiving the best support and advice possible.
MAIN DUTIES AND RESPONSIBILITIES
The duties are many and varied, but the list below is considered to be the basic requirement:
- Responsible for the main day to day logistical operations of the business, following a strict process to see orders through from initial enquiry to completion. Orders will range from skip exchanges, Haz Waste removals, Compactor empties to full roll outs of wheelie bins for a large commercial client. Queries can range from a missed waste collection to support and complete resolution to a client's query, concern or request and everything in-between.
- Maintain our CRM system and any other necessary records of reporting ongoing through constant updates including full customer contact details as well as the status of the task in hand and/or any outstanding action required. Take responsibility to track any work or query through to resolution including supplier delivery or service requirements engaging with the client to keep them UpToDate from start to finish.
- Be the first point of contact for all customer sales/service queries via a "Service in-box" or incoming phone calls.
- Proactively follow up with customers to ensure complete satisfaction of the job in hand or WMR service performance in general.
- Liaise with customers and suppliers by email and telephone, resolving queries as they arise with speed and accuracy.
- Find solutions to customer problems and present proposals and quotes, working with the Commercial Operations Manager.
- Build and maintain relationships with our customer and suppliers through ongoing interaction.
- Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant work place.
KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQURIED TO DO THE JOB
- 1 years' experience in a customer service role.
- Effective verbal and written communication skills.
- Organisational and Planning skills.
- Problem solving and resolution skills.
- Experience using and maintaining a CRM system.
- Previous experience in the waste industry.
- Ability to cope under pressure.
- Self-motivated and a positive can-do attitude.
BENEFITS
- Full initial and ongoing training provided.
- Parking on site.
- Invitations to corporate and social events.
- Contributory pension.
- Holiday allowance of 23 days + Bank Holidays.
- Birthday day off after 1 years service - We believe nobody should have to work on their birthday
- High street discounts.
- Employee assistance programme for all wellbeing issues.
- 24/7 medical GP service.
- Supportive and fun team environment.
- Opportunities for career growth and development.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Administrator
Cuckfield, South East
Hireonline
Posted today
Job Viewed
Job Description
Customer Service Administrator - Up to £28k
- Salary: £8k per year
Hours
- Monday-Friday, 9am - 5pm (full time in the office)
Are you a dynamic and motivated insurance professional looking to take the next step in your career? We are on the hunt for a talented Customer Service Administrator to join our clients vibrant team in Haywards Heath This is your chance to be part of a leading insurance provider, where your contributions will make a real difference.
Why Join Our Client?
- Exciting Opportunities: Work in a fast-paced environment with a variety of clients and sectors.
- Supportive Culture: Collaborate with a team of passionate professionals who love what they do
- Career Growth: They believe in nurturing talent and providing clear paths for advancement.
The role of Customer Service Administrator - Up to 8k:
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Develop and implement effective strategies to drive growth and profitability.
- Conduct thorough risk assessments and provide expert advice on coverage options.
- Collaborate with other departments to secure the best terms and conditions for our clients.
- Stay informed about industry trends, market conditions and regulatory changes to provide the best service possible.
The ideal Customer Service Administrator - Up to 8k:
- A minimum of 3 years of experience in Customer Service within an office.
- Strong communication and negotiation skills, with an ability to build rapport with clients.
- Proven ability to manage multiple accounts and deadlines effectively.
- A proactive approach to problem-solving and a keen eye for detail.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Lead
BN1 1AA East Sussex, South East
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an exceptional Customer Service Lead to manage and inspire their customer support team in **Brighton, East Sussex, UK**. This role is crucial for maintaining our high standards of customer satisfaction and ensuring efficient resolution of inquiries and issues. You will be a point of escalation, a trainer, and a key player in improving our customer service processes.
Responsibilities:
Responsibilities:
- Lead, coach, and motivate a team of customer service representatives to achieve individual and team goals.
- Handle complex customer inquiries and complaints, providing timely and satisfactory resolutions.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor customer service performance metrics and identify areas for improvement.
- Train new and existing staff on product knowledge, service standards, and best practices.
- Analyze customer feedback and provide insights to relevant departments for service and product enhancements.
- Manage daily operations of the customer service department, ensuring adequate staffing and efficient workflow.
- Act as a liaison between customers and other departments to resolve issues effectively.
- Maintain accurate customer records and interaction logs.
- Contribute to the development of knowledge base articles and support documentation.
- Ensure compliance with company standards and regulatory requirements.
- Foster a positive and customer-centric work environment.
- Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to train and mentor team members effectively.
- Strong organizational and problem-solving skills.
- Detail-oriented with a commitment to accuracy.
- Experience in the (Specific Industry - e.g., Tech, Retail, Finance) sector is advantageous.
- Ability to work under pressure and manage multiple priorities.
- A passion for delivering exceptional customer experiences.
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6
Customer Service Executive
Shoreham by Sea, South East
£24000 - £25000 annum
Focus Group
Posted 455 days ago
Job Viewed
Job Description
Job Title - Customer Service Executive
Reports to - Customer Services Team Leader
Department - Operations
Salary - £25,000
Location - Shoreham by Sea/Bellshill
Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.
We are now recruiting for a Customer Service Executive.
As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers.
Principal Responsibilities
- Manage incoming telephone calls & email correspondence from customers
- Identify, investigate and resolve a query, complaint or general enquiry from customers
- Communicate with customers moving to other providers with the aim to maintain services
- Meet set targets & expectations for ensuring the best possible customer experience
- Record and track interactions with customers on the Focus Group CRM system
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group
- Keep up to date with industry regulatory changes
- Keep up to date with any changes Focus Group make
Requirements
- Proven track record of delivering a high level of customer care & service
- High standard of phone skills and written communication, including numerical skills
- Problem solving
- Multi-tasking
- Organised and motivated
- Ability to work on their own and within a team environment
- Competent PC skills; email, word, CRM packages
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
IND1
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7
Customer Service Team Leader
BN1 1AA East Sussex, South East
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a dynamic company seeking an experienced Customer Service Team Leader to manage and inspire their customer support team in **Brighton, East Sussex, UK**. This role is pivotal in ensuring exceptional customer service delivery, fostering a positive team environment, and driving continuous improvement in customer satisfaction metrics. The ideal candidate will have a strong background in customer service, excellent leadership qualities, and a passion for problem-solving and customer advocacy. This hybrid role requires a balance of on-site supervision and remote collaboration.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and motivate a team of customer service representatives to achieve individual and team performance goals.
- Oversee daily operations, ensuring efficient handling of customer inquiries via phone, email, and chat.
- Monitor customer service performance metrics, identifying trends and implementing strategies to improve key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Handle escalated customer issues, providing timely and effective resolutions.
- Develop and deliver training programs for new and existing team members on products, services, and customer service best practices.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Contribute to the development and implementation of customer service policies and procedures.
- Foster a positive and collaborative team environment, promoting a customer-centric culture.
- Identify areas for process improvement and implement solutions to enhance efficiency and customer experience.
- Liaise with other departments to resolve complex customer issues and communicate customer feedback.
- Ensure compliance with company standards and service level agreements.
- Assist with scheduling and workload distribution to ensure adequate coverage.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Demonstrated leadership and coaching skills, with the ability to motivate and develop a team.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in customer service software and CRM systems.
- Ability to manage multiple tasks, prioritize effectively, and work under pressure.
- Knowledge of customer service best practices and industry trends.
- A passion for delivering exceptional customer service.
- Proficiency in standard office software (e.g., MS Office Suite).
- Experience in a hybrid work environment is beneficial.
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8
Customer Service Team Leader
BN1 1AA East Sussex, South East
£28000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a growing company within the customer service sector, is looking for a motivated and experienced Customer Service Team Leader to manage and inspire a team of dedicated customer support professionals. This is a pivotal role focused on ensuring the delivery of exceptional customer experiences and maintaining high standards of service. You will be responsible for leading, coaching, and developing your team, driving performance, and resolving complex customer issues to ensure satisfaction and loyalty. If you have a passion for customer service excellence and proven leadership abilities, this is an exciting opportunity to join a dynamic organisation.
As a Customer Service Team Leader, your primary responsibilities will include overseeing the daily operations of the customer service team, setting performance targets, and monitoring key metrics such as response times, resolution rates, and customer satisfaction scores. You will provide ongoing training, support, and performance feedback to team members, fostering a positive and productive work environment. Handling escalated customer complaints and complex inquiries, ensuring timely and effective resolution, will be a key aspect of your role. You will also contribute to the development and refinement of customer service processes and procedures to enhance efficiency and customer experience. Collaborating with other departments to address customer needs and improve service delivery will be essential. This role requires a proactive approach to identifying areas for improvement and implementing solutions.
The ideal candidate will have a strong background in customer service, with at least 2-3 years of experience in a supervisory or team leadership role. Excellent communication, interpersonal, and problem-solving skills are a must. You should possess a deep understanding of customer service principles and best practices, with the ability to motivate and inspire a team. Experience in developing training materials and conducting performance reviews is highly desirable. Familiarity with customer relationship management (CRM) software and ticketing systems is beneficial. While this role is primarily office-based to facilitate team collaboration and direct oversight, there may be some flexibility. The role is based in Brighton, East Sussex, UK , and requires your physical presence in the office.
As a Customer Service Team Leader, your primary responsibilities will include overseeing the daily operations of the customer service team, setting performance targets, and monitoring key metrics such as response times, resolution rates, and customer satisfaction scores. You will provide ongoing training, support, and performance feedback to team members, fostering a positive and productive work environment. Handling escalated customer complaints and complex inquiries, ensuring timely and effective resolution, will be a key aspect of your role. You will also contribute to the development and refinement of customer service processes and procedures to enhance efficiency and customer experience. Collaborating with other departments to address customer needs and improve service delivery will be essential. This role requires a proactive approach to identifying areas for improvement and implementing solutions.
The ideal candidate will have a strong background in customer service, with at least 2-3 years of experience in a supervisory or team leadership role. Excellent communication, interpersonal, and problem-solving skills are a must. You should possess a deep understanding of customer service principles and best practices, with the ability to motivate and inspire a team. Experience in developing training materials and conducting performance reviews is highly desirable. Familiarity with customer relationship management (CRM) software and ticketing systems is beneficial. While this role is primarily office-based to facilitate team collaboration and direct oversight, there may be some flexibility. The role is based in Brighton, East Sussex, UK , and requires your physical presence in the office.
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