What Jobs are available for Customer Service Roles in Leeds?

Overview

Location: Yorkshire Depot, Gilhusum Road Leeds LS27

Salary: £40k - £45k, DOE + Benefits

Contract: Permanent, Full time

Hours of Work: Monday to Thursday 08:00 to 17:00; Friday 08:00 to 13:00

Benefits: 33 days holidays, including bank holidays, contributory pension scheme

Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centres throughout the UK.

We are currently looking to recruit a Customer Service Lead for our Yorkshire Depot.

The Role

The role fully manages the Depot in Leeds, and the Manager has full autonomy and control for staff recruitment, dismissal, promotion, performance management and ensuring Health and Safety standards and needs of the site are checked and kept fully up to date.

Main Roles And Responsibilities

• Drive strong relationship with the Operations Manager to ensure open lines of communication. Keep the OM updated with Customer related activities (Orders, changes, complaints, analysis etc.)
• Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.
• Manage specific enquiries within the existing contractual obligations with reference to price, product and lead-time.
• Provide service analysis and reporting to support internal reviews
• Ensure all Depot personnel are aware of and adhere to Depot procedures to guarantee standardised working practices.
• Ensure that all communications both verbal and non-verbal with customers are conducted in a timely and professional manner.
• On a daily basis review all outstanding sales back orders to ensure goods are delivered on time and in full.
• Ensure that drivers, vehicles, loads and journeys are planned to optimise the resources available.
• Ensure all returns are agreed and processed in accordance with company policy.
• Be responsible for purchasing any goods required to meet specific customer needs.
• Be responsible for planning all workflow through the Depot and allocating daily tasks to specific individuals.
• Ensure the efficient completion of any assigned tasks and manage any problems, issues or difficulties that arise.

The Successful Candidate

Should be self-motivated and have:

• Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.
• Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.
• Must have experience working with computerized business systems.
• Good commercial knowledge of sales processes such as sales order processing, quotations etc.
• Excellent communication and organizational skills are essential for this role.
• Knowledge of the electrical wholesale industry would be advantageous.

How to Apply

Click APPLY and send us your up-to-date CV and cover letter today!

No Agencies please.

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Overview

Unitrunk are recruiting for a Customer Service Lead. Check it out now!

Location: Yorkshire Depot, Gilhurstam Road Leeds LS27

Salary: £40k – £45k, DOE + Benefits

Contract: Permanent, Full time

Hours of Work: Monday to Thursday 08.00 to 17.00, Friday 08.00 to 13.00

Benefits: 33 days holidays, including bank holidays, contributory pension scheme

Unitrunk Ltd is one of the UK’s leading manufacturers of steel cable management systems with distribution centres throughout the UK.

We are currently looking to recruit a Customer Service Lead for our Yorkshire Depot.

The Role

Servicing the daily operational interface between the Customers and Unitrunk, the role fully manages the Depot in Leeds, and the Manager has full autonomy and control for staff recruitment, dismissal, promotion, performance management and ensuring Health and Safety standards and needs of the site are checked and kept fully up to date.

Main Roles and Responsibilities

• Drive strong relationship with the Operations Manager to ensure open lines of communication. Keep the OM updated with Customer related activities (Orders, changes, complaints, analysis etc.)
• Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.
• Manage specific enquiries within the existing contractual obligations with reference to price, product and lead-time.
• Provide service analysis and reporting to support internal reviews
• Ensure all Depot personnel are aware of and adhere to Depot procedures to guarantee standardised working practices.
• Ensure that all communications both verbal and non-verbal with customers are conducted in a timely and professional manner.
• On a daily basis review all outstanding sales back orders to ensure goods are delivered on time and in full.
• Ensure that drivers, vehicles, loads and journeys are planned to optimise the resources available.
• Ensure all returns are agreed and processed in accordance with company policy.
• Be responsible for purchasing any goods required to meet specific customer needs.
• Be responsible for planning all workflow through the Depot and allocating daily tasks to specific individuals.
• Ensure the efficient completion of any assigned tasks and manage any problems, issues or difficulties that arise.

The Successful Candidate

The successful candidate should be self-motivated and have:

• Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.
• Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.
• Must have experience working with computerized business systems.
• Good commercial knowledge of sales processes such as sales order processing, quotations etc.
• Excellent communication and organizational skills are essential for this role.
• Knowledge of the electrical wholesale industry would be advantageous

Click APPLY and send us your up-to-date CV and cover letter today!

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

Company Reg No. - SC | VAT Reg No. - GB

#J-18808-Ljbffr

**Partners in Discovery. Together, we achieve more.** **About the role** In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level. **What you will bring to the role:*** Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service* Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments.* Maintains high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports.* Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities.* Manages company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines* Continuously updates product knowledge, uses all learning resources, and provides feedback to improve product quality and support sales efforts **About you:*** Qualifications in Electronics, Chemistry to HND, or equivalent level.* Demonstrable experience of working on customer sites.* Proven experience in a customer field service environment advantageous but not essential.* Experience of working with X-Ray based scientific instrumentation is an advantage.* Proven experience in a customer field service environment preferable* Current, full UK driving licence.* Required to travel extensively throughout the UK to service instrumentation at customer sites and may required overnight stays **Why you should join us:*** Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.* Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place* Be a key member of our team in our amazing offices* Gym discounts* Volunteering days and much more#LI-CS2Together we are a powerful and highly complementary combination of market leading technologies.We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.**Malvern Panalytical** instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.**Micromeritics** manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.**SciAps** specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.**Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery**Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.**Job title - Customer Service Engineer** **Location – UK – Leeds - Home working** **Role benefits – Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!**Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.**Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery**Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
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Your Mission

As Lead Student Success Manager, you will drive innovation, lead strategic thinking, and implement new approaches for scaling the success of our Career Accelerator (CA) programmes. You’ll be accountable for the full learner journey, from onboarding to completion, with a clear focus on driving progression, satisfaction, outcomes, and careers-first success metrics.

You’ll lead a high-performing team of Success Managers and set the gold standard in student experience, retention, and satisfaction. Beyond leadership, you’ll shape scalable success strategies that align with FourthRev’s commitment to transformative, careers-first education—ensuring every learner feels supported, enabled, and equipped to achieve their career goals.

What You’ll Do

1. Lead, coach, and develop a high-performing Student Success team

• Guide and performance-manage Success Managers to deliver exceptional learner experiences.
• Foster a culture of continuous improvement and data-informed decision-making.
• Act as point of escalation for complex learner cases with sensitivity and care.
• Enhance systems and processes to scale effectiveness across partnerships.

2. Own and drive the careers-first learner journey strategy

• Lead delivery of learner journeys across orientation, progression, and communications.
• Partner with Product and Delivery teams to design cohesive, high-impact journeys.
• Create learner-facing content, assets, and engagement strategies that drive confidence and outcomes.
• Ensure student communities flourish through belonging, motivation, and progression.

3. Champion learner outcomes and satisfaction

• Define and own OKRs and KPIs across retention, satisfaction, and completion.
• Analyse learner sentiment and engagement data to drive improvement.
• Report insights and outcomes to leadership, ensuring accountability and iteration.

4. Lead a strategic focus area within the Student Success team

• Own one specialism such as Resource Development & Systems Implementation or Specialist Support, Wellbeing & Behavioural Change.
• Develop scalable playbooks and frameworks for future programme rollouts.

Requirements

What You’ll Bring

• Extensive experience in student success, retention, or learner engagement within higher education or EdTech.
• Proven leadership in managing and developing teams within learner support or coaching.
• Strong analytical thinking, decision-making, and data interpretation skills.
• Deep empathy and sensitivity to diverse learner needs and contexts.
• Ability to balance exceptional learner experience with commercial awareness.

Desirable:

• Background in postgraduate or professional learner engagement.
• Experience in community management, service design, or automation of support systems.
• Coaching or wellbeing qualification.
• Understanding of digital skills industries and emerging career pathways.

Benefits

Why FourthRev?

We’re redefining higher education through world-class Career Accelerator programmes, built in collaboration with top universities and global industry leaders. Join us in shaping the next generation of transformative, careers-first learning experiences.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.