3002 Customer Service Roles jobs in Leeds
Senior Spa Manager - Remote Operations & Client Relations
Posted 17 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and implement strategic plans to enhance spa services, client satisfaction, and profitability.
- Oversee the day-to-day operations of the spa, ensuring seamless service delivery and adherence to brand standards.
- Manage and mentor a team of spa therapists and reception staff, fostering a positive and professional work environment.
- Develop and manage budgets, including revenue forecasting, expense control, and profitability analysis.
- Implement and maintain high standards of hygiene, safety, and guest experience.
- Drive sales initiatives, including promoting services, packages, and retail products.
- Manage inventory and procurement of spa supplies and equipment.
- Develop and execute marketing and promotional strategies to attract and retain clients.
- Handle client inquiries, feedback, and complaints with professionalism and efficiency.
- Stay abreast of industry trends, new treatments, and wellness technologies.
- Conduct performance reviews and provide ongoing coaching and development to staff.
- Ensure compliance with all relevant health and safety regulations.
- Analyze operational data to identify trends and opportunities for improvement.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of experience in spa management or a senior leadership role within the beauty and wellness sector.
- Proven track record of managing spa operations and achieving financial targets.
- Strong understanding of spa treatments, therapies, and product lines.
- Excellent customer service and client relationship management skills.
- Demonstrated leadership and team management abilities.
- Proficiency in spa management software and POS systems.
- Strong financial acumen and experience with budgeting and P&L management.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently, manage time effectively, and thrive in a remote work environment.
- Passion for the beauty and wellness industry.
- Relevant certifications in beauty therapy or spa management are a plus.
This is an exciting remote opportunity based out of Leeds, West Yorkshire, UK . If you are a visionary leader passionate about wellness and client care, we encourage you to apply.
Customer Service Representative
Posted 10 days ago
Job Viewed
Job Description
Michael Page have partnered with a reputable manufacturing business in Keighley the business are looking for a Sales Order Processor to join their team on a Permanent Basis.
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a leading business which have lots of exciting plans for growth and expansion and join a team which will provide the best training and support!
Client Details
Michael Page have partnered with a reputable manufacturing business in Keighley the business are looking for a Sales Order Processor to join their team on a Permanent Basis.
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a leading business which have lots of exciting plans for growth and expansion and join a team which will provide the best training and support!
Description
As a Sales Order Processor you will be the first point of contact for customers and handling their orders from start to finish.
You will be dealing with the initial enquiry providing quotations whilst taking orders alongside processing onto the system ensuring excellent support and guidance handling any queries and providing the highest standard of service to deliver the best experience.
The role will be corresponding with customers over the phone, email and chat ensuring these queries are actioned within service level agreements and will perform any administrative tasks required for the department.
Profile
Previous customer service/sales order processing experience
Exceptional communication and a confident telephone manner
Passionate about delivering the highest level of customer experience
Able to work in a fast paced environment
A keen eye for detail and good organisation
An excellent team player
Job Offer
Salary of 28000+ yearly bonus+ reputable manufacturing business in Keighley+ exciting time to join the business+ full training provided no industry experience required+ central location in Keighley easily accessible from Skipton and surrounding+ excellent transport links+ free parking+ excellent benefits package+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ supporting team and culture+ immediate interview
Customer Service Representative
Posted 10 days ago
Job Viewed
Job Description
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Client Details
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Description
As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.
You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.
The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.
Administrative duties will also be involved and keeping customer records updated.
Profile
Previous customer service/sales order processing experience
Confident telephone manner and excellent communication skills
A keen eye for detail and organisation
The ability to work in a fast paced environment
Able to work as part of a team and independently
Job Offer
Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview
Customer Service Representative
Posted 10 days ago
Job Viewed
Job Description
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Client Details
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Description
As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.
You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.
The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.
Administrative duties will also be involved and keeping customer records updated.
Profile
Previous customer service/sales order processing experience
Confident telephone manner and excellent communication skills
A keen eye for detail and organisation
The ability to work in a fast paced environment
Able to work as part of a team and independently
Job Offer
Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
+ **Contract:** Permanent
+ **Location** : Leeds, LS11 5BD
+ **Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend. **Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
Customer Service Representative
Posted 9 days ago
Job Viewed
Job Description
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
**Contract:** Permanent
**Location** : Leeds, LS11 5BD
**Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
**Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
Customer Service Representative - Halifax
Posted 6 days ago
Job Viewed
Job Description
Join our award-winning team at Covéa Insurance as a Customer Service Representative in our Claims & Operations Team - and become the friendly, trusted voice that helps our customers when they need it most.
We're not just another insurance company. We're a team of passionate people who care deeply about protecting what matters - homes, cars, businesses, and most importantly, our customers .
What's the role all about?
You'll be at the heart of our customer experience, helping people through life's unexpected moments with empathy, clarity, and confidence. Whether it's answering queries, resolving claims, or offering reassurance, you'll make a real difference every single day.
No insurance experience? No worries.
We'll give you all the training and support you need to thrive. If you've got a natural flair for customer service and love helping people, we want to hear from you!
This role is based on-site at our Halifax office. We believe in the power of face-to-face collaboration - it's how we build strong teams, spark ideas, and support your growth.
What you'll be doing:
- Delivering outstanding customer service via phone and email
- Building trust through honest, empathetic conversations
- Making quick, informed decisions in a fast-paced environment
- Spotting and preventing fraud to protect our customers and business
- Following industry standards and regulations
- Pitching in with extra tasks based on your strengths and interests
What you'll bring:
- A passion for helping people and solving problems
- Brilliant communication skills - written and verbal
- Empathy, patience, and a positive attitude
- Strong attention to detail and confidentiality
- A team-first mindset and a drive to succeed
- Flexibility and adaptability in a dynamic environment
Not sure if you tick every box?
That's okay! If this role excites you and you think you'd be a great fit, we'd love to hear from you. We're all about building diverse, inclusive teams where everyone can thrive.
Why Covéa?
We're proud to offer a workplace where everyone belongs . We celebrate individuality, champion diversity, and empower our people to be their best selves.
Here's just a taste of what you'll get:
- Flexible working - 36.25 hours/week with flexitime & hybrid options
- Annual pay review + performance bonuses (up to 30%)
- Generous holidays - 25-27 days + bank holidays, with buy/sell options
- Pension perks - 7.5% employer contribution (up to 9% with yours)
- Private medical cover , 24/7 Virtual GP, health checks & more
- Career development - training, qualifications & apprenticeships
- Wellbeing support - mental health resources & financial guidance
- Tusker Car Scheme , gym discounts, Cycle to Work & retail offers
- Inclusive culture - employee-led groups, real action, and ongoing learning
Apply today and be a part of something meaningful.
As a Disability Confident Employer , we're committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know - we're here to help.
Please note: Applicants must currently reside in the UK and have full, unrestricted right to work. We're unable to offer visa sponsorship for this role.
Salary:
£24,150
Working hours:
36.25
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About the latest Customer service roles Jobs in Leeds !
Senior Customer Service Representative
Posted 10 days ago
Job Viewed
Job Description
Location: Central Leeds (fulltime on site)
Salary: 25,500
Our client is a leading provider of specialist services to the global asset management industry. With more than 20 years of experience, they partner with institutional investors, funds, and asset managers worldwide to design, support, and protect investment structures and strategies.
Position Summary
Reporting to the Customer Services Assistant Manager, the Senior Customer Service Representative will deliver outstanding service and technical expertise across all inbound and outbound customer interactions.
Essential Duties and Responsibilities
The successful candidate will:
- Act as a subject matter expert and customer-facing professional in a regulated, fast-moving, and evolving environment.
- Resolve queries at first point of contact, including addressing initial customer dissatisfaction.
- Ensure accuracy in both written and verbal communications, maintaining high standards of professionalism.
- Demonstrate role-model behaviours that deliver positive customer outcomes and support colleagues to do the same.
- Embrace flexibility and adapt to shifting priorities throughout the day.
- Promote effective teamwork and collaborative working across all functions.
- Adhere to company policies, procedures, and service-level agreements.
Strategic Focus
- Manage and resolve customer queries promptly and accurately across all communication channels in line with SLAs and regulations.
- Encourage and enable first-contact resolution of queries and complaints.
- Act as a point of contact and mentor for less experienced colleagues.
- Support leadership teams as required within Transfer Agency.
- Possess a strong background in financial services, ideally within funds.
- Demonstrate understanding of complaint handling, incident recognition, and breach identification.
- Show commitment to professional development, ideally working towards IOC qualifications.
- Excellent, proven customer service skills.
- Up-to-date knowledge of financial services and industry practices.
- Ability to coach and support less experienced colleagues.
- Strong interpersonal skills with the ability to influence internal and external stakeholders.
- Collaborative team player with excellent communication skills.
- IOC Module 1 (desirable).
Senior Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
Location: Central Leeds (fulltime on site)
Salary: 25,500
Our client is a leading provider of specialist services to the global asset management industry. With more than 20 years of experience, they partner with institutional investors, funds, and asset managers worldwide to design, support, and protect investment structures and strategies.
Position Summary
Reporting to the Customer Services Assistant Manager, the Senior Customer Service Representative will deliver outstanding service and technical expertise across all inbound and outbound customer interactions.
Essential Duties and Responsibilities
The successful candidate will:
- Act as a subject matter expert and customer-facing professional in a regulated, fast-moving, and evolving environment.
- Resolve queries at first point of contact, including addressing initial customer dissatisfaction.
- Ensure accuracy in both written and verbal communications, maintaining high standards of professionalism.
- Demonstrate role-model behaviours that deliver positive customer outcomes and support colleagues to do the same.
- Embrace flexibility and adapt to shifting priorities throughout the day.
- Promote effective teamwork and collaborative working across all functions.
- Adhere to company policies, procedures, and service-level agreements.
Strategic Focus
- Manage and resolve customer queries promptly and accurately across all communication channels in line with SLAs and regulations.
- Encourage and enable first-contact resolution of queries and complaints.
- Act as a point of contact and mentor for less experienced colleagues.
- Support leadership teams as required within Transfer Agency.
- Possess a strong background in financial services, ideally within funds.
- Demonstrate understanding of complaint handling, incident recognition, and breach identification.
- Show commitment to professional development, ideally working towards IOC qualifications.
- Excellent, proven customer service skills.
- Up-to-date knowledge of financial services and industry practices.
- Ability to coach and support less experienced colleagues.
- Strong interpersonal skills with the ability to influence internal and external stakeholders.
- Collaborative team player with excellent communication skills.
- IOC Module 1 (desirable).
Remote Customer Service Representative - E-commerce Support
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via email, live chat, and phone in a timely, professional, and courteous manner.
- Provide information about products, orders, shipping, returns, and company policies.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Troubleshoot and resolve customer issues, complaints, and concerns with empathy and a focus on customer satisfaction.
- Navigate and utilize various customer service software and order management systems.
- Identify and escalate complex issues to supervisors or relevant departments when necessary.
- Contribute to maintaining up-to-date customer service documentation and FAQs.
- Gather customer feedback and report recurring issues or suggestions for improvement to management.
- Maintain a high level of product knowledge to effectively assist customers.
- Adhere to company service standards and performance metrics.
The Ideal Candidate Will Possess:
- Previous experience in a customer service role, preferably in an e-commerce or retail environment.
- Excellent communication skills, both written and verbal, with a clear and professional tone.
- Strong active listening and problem-solving abilities.
- A patient, empathetic, and friendly demeanor.
- Proficiency in using computers and common software applications (email, word processing).
- Ability to learn new systems and processes quickly.
- A dedicated, quiet workspace with a reliable high-speed internet connection.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- A proactive and positive attitude towards customer service.
- Flexibility to work occasional evenings or weekends if required by business needs.