Client Relations Manager

London, London £50000 - £55000 Annually Travel Trade Recruitment Limited

Posted 1 day ago

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Job Description

permanent

We are working with a lovely company who are looking for a motivated and experienced Client Relations Manager to join their team.

The successful candidate is responsible for building and maintaining strong account management relationships with corporate clients, ensuring service excellence, driving account growth and delivering strategic value.


Who we are looking for:


This role will suit someone with proven experience in the corporate travel sector who is commercially focused, a natural relationship builder, and confident working with both clients and colleagues. You'll be proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities:


* Account manage a portfolio of key corporate clients, ensuring optimisation,
satisfaction, retention, and growth.
* Build strong relationships with clients through regular reviews and proactive
engagement.
* Introduce relevant services where beneficial and ensuring smooth resolution of
issues.
* Manage client implementation and ensure tailored solutions are delivered in
collaboration with internal colleagues.
* Analyse client travel data to provide actionable recommendations.
* Stay current with industry trends, travel technology and represent the business
at external events.
* Provide active input and support to digital marketing.

Essential Requirements:

* Proven corporate travel sector experience.
* Strong knowledge of business travel, corporate client needs and TMC service
delivery.
* Excellent communication, negotiation, and presentation skills.
* Commercially focused with excellent relationship-building skills.
* Ability to work in a fast-paced environment and manage competing priorities.
* Experience in travel data analysis and reporting tools.
* Proficient in Microsoft Office Suite and CRM systems.
* SLA and RFP experience.
* GDS knowledge (Amadeus preferable)
* Experienced with emerging travel technology and automation tools would be
advantageous

Benefits:


* Up to 55,000 DOE
* Travel discounts and perks
* Training and professional development opportunities
* Pension scheme
* Flexible working arrangements

This advertiser has chosen not to accept applicants from your region.

Client Relations Manager

EC1 London, London Travel Trade Recruitment Limited

Posted today

Job Viewed

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Job Description

full time

We are working with a lovely company who are looking for a motivated and experienced Client Relations Manager to join their team.

The successful candidate is responsible for building and maintaining strong account management relationships with corporate clients, ensuring service excellence, driving account growth and delivering strategic value.


Who we are looking for:


This role will suit someone with proven experience in the corporate travel sector who is commercially focused, a natural relationship builder, and confident working with both clients and colleagues. You'll be proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities:


* Account manage a portfolio of key corporate clients, ensuring optimisation,
satisfaction, retention, and growth.
* Build strong relationships with clients through regular reviews and proactive
engagement.
* Introduce relevant services where beneficial and ensuring smooth resolution of
issues.
* Manage client implementation and ensure tailored solutions are delivered in
collaboration with internal colleagues.
* Analyse client travel data to provide actionable recommendations.
* Stay current with industry trends, travel technology and represent the business
at external events.
* Provide active input and support to digital marketing.

Essential Requirements:

* Proven corporate travel sector experience.
* Strong knowledge of business travel, corporate client needs and TMC service
delivery.
* Excellent communication, negotiation, and presentation skills.
* Commercially focused with excellent relationship-building skills.
* Ability to work in a fast-paced environment and manage competing priorities.
* Experience in travel data analysis and reporting tools.
* Proficient in Microsoft Office Suite and CRM systems.
* SLA and RFP experience.
* GDS knowledge (Amadeus preferable)
* Experienced with emerging travel technology and automation tools would be
advantageous

Benefits:


* Up to 55,000 DOE
* Travel discounts and perks
* Training and professional development opportunities
* Pension scheme
* Flexible working arrangements

This advertiser has chosen not to accept applicants from your region.

Client Relations Manager (Acquiring)

London, London payabl.

Posted 6 days ago

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Job Description

Permanent

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.

Reporting Line: This role reports directly to the Head of Client Management

Key responsibilities:

As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

  • Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
  • Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
  • Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
  • Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
  • Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
  • Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

Who You Are:

You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.

  • Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
  • Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
  • Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
  • Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
  • Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
  • Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
  • Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
  • Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success

The perks of being a payabl.er:  

  • Drive in Style:  Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
  • Future-Proof Your Finances:  Jump on board, and after your probation period, we'll kickstart your Provident Fund.
  • Grow Without Limits:  Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
  • Speak Like a Local:  Greek language classes, offered twice a week for all team members.
  • Shop and Save:  Get exclusive access to a discount card at various local businesses.
  • Multicultural Workplace:  Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
  • Lead the Charge in Pioneering Projects:  Be at the forefront of innovation by playing a key role in groundbreaking projects.
  • Max Out Your Downtime:  With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
  • Support for Your Educational Aspirations:  We're here to support your educational pursuits because we believe in investing in your growth. 
  • Wolt Your Way Through Lunch:  Enjoy a Wolt lunch allowance of €150 per month.

Please note:  The benefits listed above are for Cyprus only. As this role is open to multiple locations, the benefits and employment conditions may vary depending on your location. A full overview of applicable benefits and conditions will be discussed during your first interview with our Talent Acquisition team.

This advertiser has chosen not to accept applicants from your region.

European Client Relations - French Speaking

London, London Tradeweb

Posted 13 days ago

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Job Description

**Group Details:**
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**
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Customer Service Representative

London, London £28000 Annually Tate

Posted 8 days ago

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Job Description

permanent

Broadband Advisor - 28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

What you'll do:

  • Be the first point of contact for customer enquiries via phone and email
  • Manage orders, returns and replacement equipment
  • Onboard new customers and oversee smooth installations
  • Resolve complaints with professionalism and care
  • Liaise with internal teams to ensure seamless service delivery

What we're looking for:

  • Experience in customer service, administration or operations
  • Clear and confident communication skills
  • Strong organisational abilities and attention to detail
  • Comfortable using systems to manage customer records and orders
  • A proactive team player with a can-do attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

NW2 7LN Brent, London £28000 annum Tate

Posted 8 days ago

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Job Description

Permanent

Broadband Advisor - £28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

What you'll do:

  • Be the first point of contact for customer enquiries via phone and email
  • Manage orders, returns and replacement equipment
  • Onboard new customers and oversee smooth installations
  • Resolve complaints with professionalism and care
  • Liaise with internal teams to ensure seamless service delivery

What we're looking for:

  • Experience in customer service, administration or operations
  • Clear and confident communication skills
  • Strong organisational abilities and attention to detail
  • Comfortable using systems to manage customer records and orders
  • A proactive team player with a can-do attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative/ Greeter

London, London £13 Hourly Adecco

Posted 14 days ago

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Job Description

temporary

Do you have excellent customer service experience and seeking a new role?

We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented.

The role is paying 12.50 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role.

You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. This role could also become Stand-by position.

Responsibilities:

  • Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment.
  • Separate those applicants with special appointments.
  • One hour a day will be required to work outside greeting applicants/visitors
  • Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room.
  • Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not.
  • Check all applications to make sure they are complete.
  • This role will require lifting of boxes of documents for transportation
  • Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable).
  • Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time.
  • Provide other information assistance to the pavilion-visiting public as necessary.
  • Ensure that public are treated fairly and professionally
  • Respond to any crowd control emergency and alert Mission guards as appropriate
  • Ensure uniform is clean and of proper fit
  • Maintain pleasant and positive attitude when dealing with the public
  • Adhere to the security rules established by the Mission
  • Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager
  • Take action to improve service as necessary
  • Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager
  • Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager.
  • This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided.
  • The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them.

Why work with Adecco:

  • 20 days annual leave 8 days bank holiday
  • Perks at work - discount vouchers and points to spend
  • Support program with 24/7 helpline
  • Eye care vouchers
  • Competitive pension scheme

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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About the latest Customer service roles Jobs in London !

Senior Customer Service Representative

EC1A 1BB London, London £28000 Annually WhatJobs

Posted 11 days ago

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Job Description

full-time
Join a leading customer-centric organization as a Senior Customer Service Representative, working remotely from **London, England, UK**, or any UK location. This role is perfect for an experienced and empathetic individual passionate about delivering exceptional support and resolving customer inquiries efficiently. You will handle complex customer issues, provide expert guidance, and contribute to improving overall customer satisfaction. As a senior member of the team, you will also play a role in mentoring new team members and identifying opportunities for service enhancement.

Key Responsibilities:
  • Handle a high volume of inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Resolve complex customer issues, complaints, and escalations with a focus on first-contact resolution.
  • Provide expert product knowledge and support to customers, guiding them through solutions.
  • Maintain accurate and detailed customer records in the CRM system.
  • Identify opportunities to improve customer satisfaction and loyalty.
  • Assist in training and mentoring new customer service representatives.
  • Contribute to the development and refinement of customer service policies and procedures.
  • Proactively identify trends in customer inquiries and feedback to inform product and service improvements.
  • Collaborate with other departments to ensure seamless customer experiences.
  • Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
  • Handle sensitive customer information with confidentiality and discretion.
  • Stay up-to-date with product knowledge and company updates.
Qualifications and Skills:
  • Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
  • Excellent communication, listening, and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Ability to work independently and manage time effectively in a remote environment.
  • Patience, empathy, and a customer-first attitude.
  • Strong typing skills and computer literacy.
  • Ability to adapt quickly to new systems and processes.
  • Experience in mentoring or coaching junior team members is a plus.
  • Familiarity with specific industry products or services is advantageous.
  • A reliable internet connection and a dedicated, quiet workspace.
This remote position offers a competitive salary, excellent benefits, and the opportunity to grow within a supportive and dynamic team. If you are dedicated to providing outstanding customer service, we want to hear from you.
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Customer Service Representative WO

London, London Moneyfarm

Posted 21 days ago

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Job Description

Permanent

Willis Owen is a part of the Moneyfarm Group, a pan-European digital wealth manager with more than 130,000 active investors (and growing quickly) and over €5 billion invested on our platform.

Willis Owen itself has over 20 years of experience in helping UK investors make smarter financial decisions. Known for its customer-first approach, Willis Owen provides a trusted platform, expert insights, and a wide range of investment solutions designed to empower individuals to take control of their financial future. By combining Willis Owen’s heritage of client trust with Moneyfarm’s cutting-edge digital solutions, we are uniquely positioned to deliver long-term value, innovation, and peace of mind to our customers.

 About the role

We are looking for a proactive and experienced Customer Service Representative who is passionate about delivering exceptional customer care and contributing to the success of the Willis Owen team. This role is central to maintaining and growing our reputation for outstanding customer service, supporting both clients and colleagues across the business.

You will act as a trusted point of contact for customer and administrative support, confidently handling complex queries and ensuring smooth day-to-day operations. To succeed, you will need a passion for learning about our products and services, the ability to remain solutions-oriented under pressure, and the drive to continuously improve processes.

We are seeking someone who shows empathy, attention to detail, and initiative — someone who thrives in a fast-paced environment, supports less experienced team members, and is committed to going above and beyond for customers.

Key Responsibilities

-    Handle all incoming customer queries, issues and requests via phone, email, secure message and live chat to a high standard; make outbound calls where necessary

-    Deliver exceptional customer service by responding to inquiries empathetically, professionally, and in a timely manner

-    Troubleshoot and provide technical support to customers with product and service issues

-    Raise, track and resolve support tickets, ensuring customer satisfaction before closure

-    Investigate and resolve customer dissatisfaction and escalate where appropriate

-    Process forms and life event documents accurately

-    Assist customers with account registration, online account management and related queries

-    Maintain accurate and up-to-date customer information in the CRM system

-    Collaborate with the administration team at Embark and other departments to ensure queries are resolved promptly

-    Support continuous improvement by sharing customer feedback and identifying opportunities to enhance services

-    Mentor and support less experienced team members to build collective knowledge and performance

-    Stay up to date with company products, services, compliance policies, and attend relevant training/development sessions

-    Adhere to company compliance, AML and Data Protection policies, and work in line with FCA expectations

-    Ensure all work complies with company policies and the Health and Safety at Work Act 1974

There may be additional activities to be undertaken from time to time in order to maximise the contribution to Willis Owen’s goals and objectives.

Requirements

-    Proven experience in a customer service role, ideally in financial services (desirable but not essential)

-    Excellent verbal and written communication skills, with a customer-focused and empathetic approach

-    Strong organisational skills and ability to manage time effectively in a fast-paced environment

-    Confidence to handle complex queries independently and collaboratively

-    Computer literacy, including knowledge of CRM systems and Microsoft Office packages

-    Strong problem-solving skills with a proactive, solutions-oriented mindset

-    Ability to remain calm, professional, and approachable when dealing with complaints or sensitive issues

-    Attention to detail with strong multitasking skills and accuracy in record-keeping

-    Ability to work with little or no supervision as well as being part of a team

-    Commitment to confidentiality and handling sensitive information appropriately

-    Minimum 2:1 degree (preferred)

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative, Vehicle Support - Pivotal UK

London, London £30000 - £31000 annum InMotion Ventures

Posted 22 days ago

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Permanent
JOB DESCRIPTION

Customer Service Representative, Vehicle Support (Pivotal)

London, UNITED KINGDOM

About us

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT.  United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

PIVOTAL

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

THE OUT

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

Requirements

About the Role

Are you able to engage with customers to provide a truly great service? If so, come and join the Pivotal team within the Vehicle Support Department. 

To contribute to a scaling business, you will need to display a great work ethic and be able to work independently. 

One of your main responsibilities will be reviewing vehicle condition reports and discussing with customers, where necessary to avoid escalated disputes.

We are seeking applications from candidates with proven experience in providing direct telephone and online customer services, ideally within a similar environment. 

Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street).

Working within the Member Vehicle Support Department, you will;

  • Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message.
  • Review vehicle condition reports. 
  • Communicate to customers any vehicle collection charges, negotiating where necessary to avoid escalated disputes.
  • Understand and operate within the framework of the BVRLA guidelines. 
  • Support customers with any vehicle issues they may experience, such as a breakdown or accident. 
  • Investigate and resolve customer queries quickly and patiently.
  • Maintain thorough and accurate customer record-keeping at all times. 
  • Liaise with retailers within the JLR network, insurance companies and repair shops as necessary. 
  • Work as part of the broader Sales and Member Services team to provide proactive customer support.

Skills & Experience

  • Excellent written and verbal communication skills required (fluent in English, both written and verbal).
  • Friendly, patient and able to work in a fast-paced environment.
  • Determination, diplomacy, and excellent interpersonal skills.
  • Customer Service experience.
  • Ideally, would be aware of the vehicle inspection/appraisal process and have knowledge of BVRLA fair wear and tear standards.
  • Negotiation and influencing skills.
  • Strong IT skills.
  • Extreme attention to detail and accurate record-keeping.
  • Excellent time management skills with the ability to work to deadlines. 
  • Ability to prioritise workload based on customer requirements.
  • React quickly and efficiently with both internal and external issues. 
  • Be a critical thinker and use initiative to solve problems.
  • Experience in the automotive industry is strongly desirable, but not mandatory.

Benefits

What we offer

  • Permanent contract
  • Hybrid working Environment
  • Company Pension
  • Annual bonus
  • 25 days annual leave (an extra day off a year for your birthday)
  • 2 paid days off for volunteer work
  • Life assurance at 4 x base salary
  • Healthcare Cashback Plan
  • Competitive Salary with discretionary bonus scheme
  • Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, ) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy . In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please assume your application has been unsuccessful.

This advertiser has chosen not to accept applicants from your region.
 

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  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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