What Jobs are available for Customer Service Roles in Stoke on Trent?

We’re excited to share a fantastic opportunity for a Quantity Surveyor to bring their expertise into the customer care space at Watkin Jones.

This role offers the chance to work on some of our most prestigious developments, while making a real impact in how we support and deliver for our customers post-completion.

As part of a company that values growth and personal development, you’ll benefit from tailored support designed around your individual career goals, making this not just a job, but a meaningful next step in your professional journey.

Reporting to the Commercial Director you'd be involved with the management of the commercial function for our Customer Care function, which will include practical quantity surveying tasks /activities, actions to support colleagues and appropriate administrative duties associated with commercial / quantity surveying practices. As part of the role, you’ll be asked to provide accurate monthly CVR reports liaising with the project teams to assure the CVR captures the current position and the forecast final position. Another important part of the role would be managing the subcontractor accounts (payments / contract administration / claims & variations / final accounts) including managing the reporting process correctly, maintaining accuracy working in line with reporting schedules (CVRs / Expenditure / Cash-flow etc.)

About you

You will need to be a self-motivated person, with demonstrable experience of commercial management of residential construction projects. An understanding and insight into multi-occupancy residential buildings is desirable and it’s essential that you can manage your time effectively to balance competing priorities and be able to communicate effectively in person, in writing and via remote / digital means such as telephone and online meetings. Due to the nature of this role, you’ll need the ability to act assertively to support a point of view and influence decisions whilst maintaining respect and healthy, positive working relationships.

Candidates need a related HND / Degree or significant and substantial experience in a relevant / related field and evidence of undertaking training, learning or other activities to maintain professional status or keep abreast of developments and best-practice in the profession.

Why Choose Watkin Jones Group?

Watkin Jones Group is the UK’s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.

Joining us means becoming part of a company that’s not only deeply rooted in history but also firmly focused on the future. We’re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development.

This is more than just a job – it’s a chance to grow your career in a fast-paced, innovative environment. If you’re ready to make a significant impact and advance your career with a market leader, we’d love to hear from you!

Job Title: Customer Care Specialist - French Speaking

Location: Remote

Contract: Until July 2026

Rates: 30,000p/a

Job Description

SRG are seeking a French speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.

Duties and Responsibilities

• Raise claims within SLA, investigate to resolution, communicate outcomes.
• Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
• Identify opportunities for continuous improvement.
• Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
• Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
• Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
• Coordinate and assist with audit requirements.
• Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
• Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
• Act with empathy and respect in all transactions.
• Living our values.

Skills & experience:

• Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
• Ability to communicate in both French and English
• Ability to communicate at all levels within the organisation.
• Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
• Fully competent in oral and written communications.
• Strong motivational skills

Qualifications/education:

• Subject matter knowledge
• Customer Service skills
• Formal qualifications in Export and Customer Service
• Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills
• Competent in using Excel/Word & Data Cubes
• Competent in using Database reporting repositories
• Excellent reporting skills
• Proficient communicator both written and verbal
• Able to operate in a Team environment

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Important Dates for Applicants
We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday, 1st December 2025 .

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

• First class customer service skills, where providing a great service just comes naturally to you!  

• Excellent communication skills both written and verbal   

• Able to carry out instructions quickly and accurately and the confidence to ask if unsure   

• Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• 27 days holiday plus Bank Holidays   

• Free onsite parking   

• Potential to earn Bonus   

• Fantastic reward and recognition scheme that recognises exceptional customer service    

• Career Development and extensive opportunities to progress    

• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   

• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
• A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Important Dates for Applicants
We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday, 1st December 2025 .

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

• First class customer service skills, where providing a great service just comes naturally to you!  

• Excellent communication skills both written and verbal   

• Able to carry out instructions quickly and accurately and the confidence to ask if unsure   

• Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• 27 days holiday plus Bank Holidays   

• Free onsite parking   

• Potential to earn Bonus   

• Fantastic reward and recognition scheme that recognises exceptional customer service    

• Career Development and extensive opportunities to progress    

• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   

• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
• A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

SF Recruitment are supporting a brilliant business based in Worcester WR5, in recruiting a Customer Service Coordinator to join their team. This role is permanent, and sits within a supportive and welcoming team.

Salary: £28,000-£30,000
Working pattern: full time, site based, 35 hours per week

Key Duties:

- Customer Service - act as key contact for all allocated customer accounts with respect to product supply and associated support,
- Provide a coordination role for product related issues (non-performance related). Ensure that relevant customer complaints are raised and followed up with the CSM and Global Supply Chain Manager (GSCM).
- Receipt and acknowledgement of sales orders - to include verification of pricing & payment terms with Marketing Director or relevant Business Development Manager (BDM)/ checking that adequate insurance cover is in place (in conjunction with Finance Department) / product availability / document check.
- Consult Croners International Trade online, if required, or other available resources (e.g. Strong & Herd International Trade Consultancy), to confirm export document requirements by country.
- Keep customers updated with regard to the progress of an order.
- Act as trouble-shooter in resolving freight / delivery / document related problems arising.
- Sales order processing / accurate data input into SAP.
- Raise and issue appropriate export paperwork - to include liaison with Chamber of Commerce when required.
- Place orders for transport requirements in good time to meet the needs of known or anticipated orders.
- Key contact with label suppliers. Responsible for maintaining critical label stocks through production planning with CSM.
- Responsible for placing orders with label suppliers, negotiation of prices/development costs and careful monitoring of costs (invoices etc). With CSM, ensure effective and timely production of labels.
- Audit label suppliers as part of ISO9001:2015 compliance.
- Ensure labelling procedure responsibilities are executed according to formal label procedure in the Quality systems manual. Through awareness of registration and production, ensure timely label development by guiding label through each development stage. Ensure key personnel are aware of routine label production so that any required amendments can be made in a cost-effective manner.
- Prepare label development monthly update for review at monthly Planning and Logistics meeting.
- Packaging specifications- ensure current and maintain throughout year. Ensure all co-operators are working to the correct specification. Ensure correct label and packaging information is held in the Packaging folders on Sharepoint.
- Maintenance of label database/archive- both electronic and hard copy.
- Adhere to stated policies and procedures relating to Health and Safety, and quality management.

• A proactive management of customers' needs.
• Understanding customer needs and effectively managing customer queries
• Understanding how multiple areas of the business operate and how this impacts our contractors being paid
• Problem solving
• Developing and maintaining relationships with other departments within the company

• Team player
• Able to multitask
• Ability to remain calm under pressure
• Analytical
• Competent
• Keen to learn and develop
• Able to identify and prioritise tasks
• Good telephone manner

• Team and individual incentives
• Social events
• Diverse, friendly and active workplace

Customer Service Advisor

Location : Chester Business Park (free on-site parking)

Pay : 14.47p/hr

Contract : Temporary - 10 months (potential to extend)

Start Date : November 2025

Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working : Office-based for the first 6 months, then 3 days working from home per week (subject to approval)

Start Your Career with a Trusted UK Bank

Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.

With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.

Why You'll Love This Role

• 14.47 per hour , with weekly pay
• Free on-site gym with shower and changing facilities
• Hybrid working - up to 3 days from home after your first 6 months
• Structured training and opportunities to grow into permanent roles
• Holiday allowance
• Central location - easy access to public transport
• Discounts on shopping, travel, entertainment and more
• Wellbeing support - dedicated resources to help you thrive at work
• An inclusive culture where everyone feels welcome and supported

What You'll Be Doing

• Taking calls from existing customers with questions about their accounts
• Providing clear, friendly, and accurate support
• Guiding customers through next steps or directing them to specialist teams
• Helping people in vulnerable circumstances with care and sensitivity
• Following simple procedures to keep customer information secure
• Keeping accurate records and updating customer details

What We're Looking For

• Great communication and listening skills
• A positive, customer-first attitude
• Confidence in handling calls and solving problems
• Willingness to learn and work as part of a team
• A flexible, proactive approach to challenges

Everyone Is Welcome

We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Apply today and take the next step in your career with Lloyds Banking Group.

Involve Recruitment (Midlands) Ltd are working with a white goods appliances company in the Staffordshire area to recruit for a Customer Service Manager!

This role will lead a team of 2 but very much lead by example and be a part of the team!

The primary duties include answering customer queries and resolving problems / complaint resolution, setting team goals, monitoring progress, onboarding and training staff members.

The ideal person will have experience in Continuous Improvement, Implementation of processes / training and mentoring plans, experience investigating warranties and ideally from WHITE GOODS OR ELECTRICAL GOODS DISTRIBUTION / MANUFACTURING BACKGROUND!

Salary - £35,000 to £45,000

Working hours are Monday to Friday 8am to 5pm

Daily duties include

· Day to day management of customer service team

· Complaint resolution

· Warranty investigation / credits and returns

· Liaising with Sales, Warehouse, Logistics, accounts etc to meet customer needs

· Training and mentoring of customer service advisors

· Onboarding and recruitment of new employees

· Setting customer satisfaction targets / KPI’s and managing

· Ensuring the customer journey is seamless

· Implementing new processes and continuous improvement of processes and systems

· Creating customer loyalty programs / obtaining customer feedback to increase revenue and improving client retention

If you have experience working within the Domestic Electrical Appliances and are Passionate and are a driven Customer Service / Customer Experience Manager / Leader then please apply!

Customer Service Administrator

Knutsford

Parking Onsite

Monday - Wednesday

9am-5pm

ASAP - Up to 6 months

13 - 14.50 per hour (depending on experience)

Are you a proactive and friendly individual looking for a rewarding role in the Health Industry? Our client is on the hunt for an established Customer Service Administrator to join their vibrant team in Knutsford. If you thrive in a fast-paced environment and are ready to hit the ground running, we want to hear from you!

What You'll Do:

As a Customer Service Administrator, your day-to-day responsibilities will include:

• Collaborating with the operations team to efficiently book patients into clinics on behalf of clients.
• Managing health records and utilising bespoke systems to ensure accurate patient bookings.
• Keeping clients informed with timely updates and scheduling changes.
• Communicating with staff and patients via phone and other systems, providing exceptional service every step of the way.
• Supporting the wider team with various administrative tasks related to ongoing projects.

What We're Looking For:

• A friendly and enthusiastic personality that shines through in every interaction.
• Strong organisational skills and attention to detail to ensure accuracy in patient bookings and records.
• Excellent communication skills, both verbal and written.
• A team player who can work collaboratively and support others in a dynamic environment.
• Experience in customer service or administration.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.