1616 Customer Service Roles jobs in Stoke on Trent

Your new role

At Sofology, were more than just sofas, were about creating those feel good moments that make a house a home. And thats where you come in As a Customer Support Advisor in our Contact Centre, youll be the friendly voice, face over webchat and email behind the brand, making sure every customer's experience has that red carpet treatment that keeps them coming back.

Whether its sorting pay.

WHJS1_UKTJ

We’re excited to share a fantastic opportunity for a Quantity Surveyor to bring their expertise into the customer care space at Watkin Jones.

This role offers the chance to work on some of our most prestigious developments, while making a real impact in how we support and deliver for our customers post-completion.

As part of a company that values growth and personal development, you’ll benefit from tailored support designed around your individual career goals, making this not just a job, but a meaningful next step in your professional journey.

Reporting to the Commercial Director you'd be involved with the management of the commercial function for our Customer Care function, which will include practical quantity surveying tasks /activities, actions to support colleagues and appropriate administrative duties associated with commercial / quantity surveying practices. As part of the role, you’ll be asked to provide accurate monthly CVR reports liaising with the project teams to assure the CVR captures the current position and the forecast final position. Another important part of the role would be managing the subcontractor accounts (payments / contract administration / claims & variations / final accounts) including managing the reporting process correctly, maintaining accuracy working in line with reporting schedules (CVRs / Expenditure / Cash-flow etc.)

About you

You will need to be a self-motivated person, with demonstrable experience of commercial management of residential construction projects. An understanding and insight into multi-occupancy residential buildings is desirable and it’s essential that you can manage your time effectively to balance competing priorities and be able to communicate effectively in person, in writing and via remote / digital means such as telephone and online meetings. Due to the nature of this role, you’ll need the ability to act assertively to support a point of view and influence decisions whilst maintaining respect and healthy, positive working relationships.

Candidates need a related HND / Degree or significant and substantial experience in a relevant / related field and evidence of undertaking training, learning or other activities to maintain professional status or keep abreast of developments and best-practice in the profession.

Why Choose Watkin Jones Group?

Watkin Jones Group is the UK’s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.

Joining us means becoming part of a company that’s not only deeply rooted in history but also firmly focused on the future. We’re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development.

This is more than just a job – it’s a chance to grow your career in a fast-paced, innovative environment. If you’re ready to make a significant impact and advance your career with a market leader, we’d love to hear from you!

Are you an experienced customer service professional with a background in new build housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Warringtonoffice. As a Customer Care Co-ordinator, you will be responsible for l.

WHJS1_UKTJ

Are you an experienced customer service professional with a background in new build housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Warringtonoffice. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

• Basic salary of up to 28,000 (D.O.E)
• 26 days annual leave + bank holidays
• Enhanced company pension contribution
• Bonus potential

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Wordand Excel)

Key Responsibilities:

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

IF THIS IS YOU, WHY NOT APPLY NOW!

Hybrid

Crewe 

6 month FTC initially with possibility of permanant position

This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.

• Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
• Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
• Data Management: Maintain and update customer records with precision and care.
• Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
• Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
• Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
• Compliance & Reporting: Follow data protection procedures and report breaches promptly.
• Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
• Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.

• Excellent written and verbal communication skills
• A compassionate and solution-focused approach
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively
• Solid administrative skills and Microsoft Office proficiency

• Hybrid working available
• Based at head office

This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.  

Leanne (phone number removed) or email (url removed)

INDCOM 

• General administration duties i.e. filing, data entry.
• Ensuring customer records are up to date.
• Answering phone calls.
• Generating jobs on the systems.
• Call/emailing customers to ensure they are happy with the work carried out.
• Calling customers to check on any future work they may require.

• Ideally have some Administration/Customer Service experience.
• Proficient with Microsoft Excel and Word and Outlook.
• Excellent, professional telephone manner.

Location: Burton-on-Trent (Hybrid)
Salary: 24,000, increasing to 25,000 after successful 6-month probation
Hours: 35 hours per week (7 hours per day, flexible between 7:30am - 6:00pm)

Looking for your next step in a people-focused, structured role? This could be the perfect fit.

Join a well-established and respected organisation where your contribution truly matters. This is a fantastic opportunity to become part of a friendly, collaborative team that values excellent customer service and teamwork.

As a Customer Service Advisor, you'll be at the heart of the business, supporting members and customers through efficient and thoughtful communication. Whether you're responding to enquiries or resolving issues, your work will help maintain the company's reputation for outstanding service.

What You'll Be Doing

• Responding to customer queries via email and phone
• Managing incoming requests using a ticketing system
• Ensuring timely and effective resolution of issues in line with service standards
• Working closely with your team to handle a high volume of email correspondence

What You'll Bring

• A methodical, process-driven approach to tasks
• Strong attention to detail and pride in producing accurate work
• Calmness and professionalism when dealing with challenging situations
• A positive, team-oriented attitude

Ideal Experience

• Previous experience in customer service or administration, especially involving written communication
• Confident using Microsoft Word, Excel, and CRM systems
• Excellent grammar and written communication skills

Perks & Benefits

• 25 days annual leave + your birthday off + 8 bank holidays
• Free on-site parking
• Healthcare plan
• Supportive working environment with flexible hours and hybrid working options

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Customer Service Administrator
Location: Deeside, Near Chester
Remuneration: 12.31 per hour
Contract Details: Temporary (13th October 2025 - 26th January 2026)

Are you ready to shine in a fast-paced environment? Join our client's amazing Customer Care team for an exciting 3-month journey leading up to the festive season!

Responsibilities:
As a vital member of the Customer Service team, you will:

• Provide exceptional support to customers during our peak season.
• Answer the switchboard with confidence and a friendly demeanour.
• Review and respond to customer post promptly and professionally.
• Assist our Technical Customer team with administrative tasks.

Key Details:

• Availability: Must be free from 1st October to early January.
• Shifts: Flexible hours from 8 AM to 9 PM, 5 days a week (30-minute lunch included).
• Work Environment: A mix of office-based and remote work after training.

Perks:

• Enjoy free on-site parking!
• Sip your favourite beverage from our on-site Costa Coffee!
• Delight in meals from our Michelin Star Canteen!

We're looking for organised individuals with excellent verbal and written communication skills. If you thrive in a busy atmosphere and love helping customers, we want to hear from you!

Apply now and be part of a incredible team that makes a difference!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Shift Pattern: 37.5 hours per week working 5 out of 7 days.
Contract type: Full time and permanent contract

Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.

You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.

We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.

Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.

Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.

We know we work better when were together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO benefits page;

• 33 days holiday (including bank holidays)
• Chance to win free tickets ever month at the AO arena
• Subsidised gym membership
• At least 5% pension contribution
• Health cover with standard package but options to upgrade