What Jobs are available for Customer Service Skills in Hull?

Showing 2 Customer Service Skills jobs in Hull

Customer Specialist

Kingston upon Hull, Yorkshire and the Humber Ideal Heating

Posted 8 days ago

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Job Description

Aquilo recruitment are excited to be partnering with A market leading manufacturer to recruit for a customer recalls specialist to join their growing team, the role is an exciting position for an individual who enjoys a fast paced varied environment with a great culture and opportunities.Working hours:
Winter hours - 40 hours per week.Summer hours 36 hours per week.1 in 4 Saturdays with a day in Leu to be taken in the week when working the Saturday
JOB TITLE:Recalls administrator
Team: PlanningReports to: Team Manager
Job PurposeTo answer all telephone calls and deal with them to a high standard and resolve in line with Ideal current policies and procedures in a professional manner.To Deal with engineer’s requests for ordering parts quickly and effectively
Qualifications and Experience:Excellent Customer Service SkillsExcellent Communication skillsTime ManagementExperience of using computer based systemsAbility to enter Data correctly and accurately
Job Responsibilities and Major ActivitiesResponsible for scheduling recall jobs onto an engineer’s diary.To ring all customers daily with an update on their repair.The ability to problem solve.To liaise with outside agents that still work within the company to discuss allocation and deployment of work and efficiently assign this to them.The ability to handle difficult calls and situations regarding re-arranging appointments.To have the confidence to liaise with engineers and Divisional Service Managers regarding all types of challenges.Working on a service Level to make sure we are within the agreement for re-attending site to undertake a repair.Ability to complete a variety of email tasks to be done within time constraints.To be able to efficiently use systems such as Service Power, SAP and salesforce.To have graphical knowledge of UK postcodes.To Process boiler swap within the SLA and liaise with our agents to get the job undertakenTo understand the basic working of a boiler and the parts within.To have some knowledge of how a central heating system operates.
Key DeliverablesWell-practised administrative skillsWell proven telephone skillsExcellent Multi-tasking skillsTime ManagementExperience of using computer-based systemsThe ability to read, understand and process data efficiently and accuratelyExperienced team playerThe ability to work on own initiativeA high standard of numeracy, literacy, and IT skillsExcellent verbal and written communication skillsThe ability to work well under pressureSuitable level of attendance
Key ChallengesProduct KnowledgeProcess KnowledgeEngineer placement knowledgeCustomer Care skillsDelivering internal and external customer satisfaction in a pressurised environment
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Customer Representative

Scunthorpe, Yorkshire and the Humber Nationwide Building Society

Posted today

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Job Description

Location

Scunthorpe / Lincolnshire

Salary

From £25,250

Contract

Permanent (Full Time)

Reference

944

Closing Date

27 October 2025

Job description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.

This role is a Permanent position working Part Time, 28 hours per week, Monday, Tuesday, Wednesday and Friday in our Scunthorpe Branch.

If this role is advertised as part time the salary will be pro rata.

You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you'll be doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches

What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

About you

We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

  • Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
  • Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
  • Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
  • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

  • 25 days holiday pro rata
  • From January 2026, all colleagues will have access to fully funded private medical insurance
  • A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • A great selection of additional benefits through our salary sacrifice scheme
  • Life assurance worth 8x your salary
  • Wellhub – access to a range of free and paid options for health and wellness
  • Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

Once we've received your application successfully, we will invite you to the first stage; our online assessments

Within a few hours you'll receive a link to your unique candidate hub – here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what's important to us in a member facing role at Nationwide.

In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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