What Jobs are available for Customer Service Skills in Newcastle upon Tyne?
Showing 262 Customer Service Skills jobs in Newcastle upon Tyne
Customer Support Specialist
NE1 4EE Newcastle upon Tyne, North East
£24000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing tech company based in Newcastle upon Tyne, Tyne and Wear , is looking for an exceptional Customer Support Specialist to join their dedicated support team. This role operates on a hybrid model, requiring a blend of remote work and in-office presence. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues. The ideal candidate is a patient, empathetic, and highly communicative individual with a passion for delivering outstanding customer service. You will play a crucial role in ensuring customer satisfaction and retention by offering expert assistance and fostering positive relationships.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Troubleshoot and resolve customer issues related to our products and services, escalating complex problems when necessary.
- Provide clear and concise information regarding product features, functionalities, and policies.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to the product and development teams for continuous improvement.
- Assist with onboarding new customers and providing guidance on best practices.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
- Build and maintain strong customer relationships through exceptional service and proactive communication.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Previous experience in a customer service or technical support role.
- Excellent verbal and written communication skills, with a clear and friendly tone.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a genuine desire to help customers.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Team-oriented mindset with the ability to collaborate effectively.
- Familiarity with IT support or software troubleshooting is a plus.
- Ability to adapt to new technologies and processes quickly.
- A commitment to delivering a superior customer experience.
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0
Customer Support Specialist
NE1 4AG Newcastle upon Tyne, North East
£25000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Newcastle upon Tyne, Tyne and Wear, UK . This role is integral to ensuring our customers receive exceptional service and prompt resolution to their inquiries. You will be the first point of contact for a variety of customer issues, providing technical assistance and guidance through multiple communication channels.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to our products and services.
- Provide clear and concise instructions and support to customers.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Maintain a high level of product knowledge to effectively assist customers.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
- Identify trends in customer inquiries and provide feedback to product and development teams.
- Strive to achieve and exceed customer satisfaction targets.
- Assist with onboarding new customers and provide introductory training on product features.
- Participate in team meetings and contribute to a positive and collaborative work environment.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent communication and interpersonal skills, with the ability to empathize with customers.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A passion for providing outstanding customer experiences.
- Basic technical aptitude and willingness to learn about our products.
- High school diploma or equivalent required; further education or certifications in customer service are a plus.
- Ability to work effectively as part of a team, even when based in the office.
- A positive attitude and a resilient approach to handling challenging situations.
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1
Customer Support Specialist
NE1 4YB Newcastle upon Tyne, North East
£26000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their growing team in Newcastle upon Tyne, Tyne and Wear, UK . This hybrid role offers the flexibility of working both in the office and remotely, providing excellent support to our diverse client base. You will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and providing information about our products and services. The ideal candidate possesses exceptional communication skills, a patient demeanor, and a genuine passion for helping others. You will be instrumental in ensuring customer satisfaction and fostering long-term relationships.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and share insights with the team to improve service quality.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to service level agreements and performance standards.
- Participate in team meetings and training sessions to stay updated on products and procedures.
- Contribute to a positive and collaborative team environment.
- Proven customer support or client service experience.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency with CRM software and helpdesk systems.
- A patient, empathetic, and customer-focused attitude.
- Ability to manage multiple tasks and prioritize effectively.
- Adaptability to learning new products and systems quickly.
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Experience working in a hybrid or remote-friendly environment is beneficial.
- Must be based in or able to commute to Newcastle upon Tyne for office-based days.
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2
Remote Customer Support Specialist
NE1 4AG Newcastle upon Tyne, North East
£25000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Support Specialists to join their fully remote team. This role is crucial for providing exceptional service and support to our valued customers, resolving inquiries efficiently and professionally from the comfort of your home office. You will be the first point of contact for customers, addressing their needs via phone, email, and live chat. Key responsibilities include troubleshooting customer issues, providing product information, processing orders and returns, and escalating complex problems to appropriate departments. Maintaining accurate customer records and ensuring customer satisfaction through timely and effective communication are paramount. The ideal candidate will possess outstanding communication and interpersonal skills, with a patient and positive demeanor. Proficiency in using customer relationship management (CRM) software and standard office applications is essential. You should be a strong problem-solver, able to think on your feet and find solutions that meet customer needs while adhering to company policies. A reliable internet connection and a dedicated workspace are required for this remote position. We are looking for individuals who are highly organized, detail-oriented, and committed to delivering a superior customer experience. This is a fantastic opportunity for individuals passionate about helping others and seeking a flexible career in customer service, contributing to our client's success across the UK, with a base in Newcastle upon Tyne, Tyne and Wear, UK .
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3
Senior Customer Support Specialist
NE1 4EW Newcastle upon Tyne, North East
£29000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their vibrant team in Newcastle upon Tyne, Tyne and Wear, UK . This role is essential for providing top-tier support to customers, resolving complex issues, and contributing to the continuous improvement of customer service processes. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a genuine passion for helping customers succeed.
Key Responsibilities:
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat, providing timely and accurate solutions.
- Troubleshoot and resolve complex technical and non-technical customer issues, escalating when necessary.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer inquiries and feedback, providing insights to relevant departments for service and product improvement.
- Train and mentor junior customer support staff, sharing best practices and knowledge.
- Develop and update knowledge base articles and support documentation.
- Act as a point of escalation for challenging customer situations, ensuring customer satisfaction.
- Contribute to team goals and performance metrics.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of product knowledge.
- Proven experience in a customer support or customer service role, with significant experience in a senior capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Experience in training or mentoring team members.
- Adept at explaining technical concepts clearly to non-technical users.
- Strong organizational skills and attention to detail.
- Familiarity with the client's industry is a plus.
- Ability to work collaboratively within a team environment.
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4
Remote Customer Support Specialist
NE1 4AG Newcastle upon Tyne, North East
£25000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a growing e-commerce company, is seeking dedicated and empathetic Remote Customer Support Specialists to join their fully remote team. This role is crucial in ensuring our customers receive timely, accurate, and friendly assistance, contributing significantly to customer satisfaction and loyalty. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat. The ideal candidate is a natural problem-solver with excellent communication skills and a passion for helping others. This position offers the flexibility of working from home, allowing for a great work-life balance.
Responsibilities:
Qualifications:
This fully remote position offers a competitive salary, benefits package, and extensive training to ensure your success. You'll be joining a supportive and collaborative team that values excellent customer care. This is an opportunity to grow your career in customer service without the need to be in a physical office.
Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple communication channels (phone, email, chat).
- Provide accurate information regarding products, services, orders, and account inquiries.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems when necessary.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to the team.
- Maintain a high level of product knowledge to effectively assist customers.
- Adhere to company policies and procedures to ensure consistent service delivery.
- Contribute to team goals and objectives by meeting or exceeding performance metrics.
- Proactively identify potential customer issues and offer solutions.
Qualifications:
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient, empathetic, and customer-centric attitude.
- Ability to work independently and collaboratively as part of a remote team.
- High school diploma or equivalent; college degree is a plus.
- Reliable internet connection and a dedicated, quiet workspace.
- Availability to work flexible shifts, including evenings and weekends as needed.
This fully remote position offers a competitive salary, benefits package, and extensive training to ensure your success. You'll be joining a supportive and collaborative team that values excellent customer care. This is an opportunity to grow your career in customer service without the need to be in a physical office.
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5
Senior Customer Support Specialist
NE1 4XJ Newcastle upon Tyne, North East
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a dynamic technology firm, is actively seeking a Senior Customer Support Specialist to join their dedicated, fully remote team. This position is a remote-first role, allowing you to work from home with full support and resources. You will be the primary point of contact for customers, providing expert technical assistance and resolving inquiries with efficiency and empathy. This role is crucial for maintaining high levels of customer satisfaction and fostering long-term relationships. The successful candidate will possess exceptional communication skills, a deep understanding of technical products, and a passion for helping others.
Responsibilities:
Qualifications:
This is an excellent opportunity for a seasoned support professional to join a forward-thinking company and contribute to its mission from **Newcastle upon Tyne, Tyne and Wear, UK**, or any other UK location, as part of our fully remote workforce.
Responsibilities:
- Provide comprehensive technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve complex customer issues related to our software and services.
- Escalate unresolved issues to appropriate internal teams and follow up to ensure timely resolution.
- Educate customers on product features, best practices, and troubleshooting techniques.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
- Identify recurring customer issues and provide feedback to product development and engineering teams for product improvement.
- Assist in training new support team members and provide guidance to junior specialists.
- Monitor support queues and respond to customer requests within established service level agreements (SLAs).
- Proactively identify opportunities to enhance the customer experience and improve support processes.
- Gather customer feedback and insights to inform service improvements.
Qualifications:
- Proven experience in a customer support or technical helpdesk role, preferably in a senior capacity.
- Excellent technical aptitude and ability to quickly learn new software and systems.
- Strong troubleshooting and problem-solving skills with a methodical approach.
- Exceptional communication, active listening, and interpersonal skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Experience in creating support documentation and knowledge base articles.
- Ability to work independently and manage workload effectively in a remote environment.
- Familiarity with (mention a relevant technology/industry, e.g., SaaS platforms, cybersecurity concepts) is a plus.
- High school diploma or equivalent; Associate's or Bachelor's degree is an advantage.
This is an excellent opportunity for a seasoned support professional to join a forward-thinking company and contribute to its mission from **Newcastle upon Tyne, Tyne and Wear, UK**, or any other UK location, as part of our fully remote workforce.
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6
Senior Customer Support Specialist
NE2 1HE Newcastle upon Tyne, North East
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Newcastle upon Tyne, Tyne and Wear, UK . This role requires a proactive individual with a passion for delivering exceptional customer service. You will be the primary point of contact for customer inquiries, providing prompt, accurate, and friendly support across various channels, including phone, email, and live chat. As a senior member of the team, you will also be expected to mentor junior staff, handle escalated customer issues, and contribute to the development of support processes and documentation. The ideal candidate will have a proven track record in customer service, excellent communication skills, and the ability to remain calm and professional under pressure. This is a hybrid role, offering a blend of office-based collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and efficient manner.
- Provide comprehensive product and service information to customers.
- Troubleshoot and diagnose customer problems, escalating complex issues to the appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and report trends in customer issues to contribute to service improvements.
- Assist in training and onboarding new customer support representatives.
- Handle customer complaints and feedback with empathy and professionalism.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Participate in team meetings and provide insights for service enhancement.
- Act as a point of escalation for complex customer cases.
- Previous experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Adept at de-escalating customer issues and finding satisfactory resolutions.
- Experience in mentoring or supervising junior team members.
- Strong interpersonal skills and a positive attitude.
- Ability to work independently and as part of a team.
- Familiarity with ticketing systems and support platforms.
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7
Senior Customer Support Specialist
NE27 0BG Newcastle upon Tyne, North East
£28000 Annually
WhatJobs Direct
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced Senior Customer Support Specialist to join their dedicated team in Newcastle upon Tyne, Tyne and Wear, UK . This pivotal role involves providing exceptional technical and product support to their diverse customer base, resolving complex issues, and contributing to the improvement of support processes. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for customer advocacy.
Responsibilities:
Responsibilities:
- Handle escalated customer inquiries via phone, email, and chat, providing timely and accurate resolutions.
- Troubleshoot and diagnose complex technical issues related to the company's software products.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Document customer interactions, issues, and resolutions thoroughly in the CRM system.
- Collaborate with development and product teams to report bugs and suggest product improvements based on customer feedback.
- Develop and maintain comprehensive knowledge base articles, FAQs, and support documentation.
- Train and mentor junior support specialists, sharing best practices and technical knowledge.
- Identify trends in customer issues and contribute to proactive solutions.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Assist in the onboarding and training of new support team members.
- Participate in cross-functional meetings to provide customer insights and support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in a customer support or technical support role, preferably within a software/SaaS environment.
- Demonstrated ability to troubleshoot and resolve complex technical problems.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software (e.g., Zendesk, Salesforce) and helpdesk ticketing systems.
- Strong understanding of software applications and IT systems.
- Ability to remain calm and professional under pressure.
- Excellent interpersonal skills and a customer-centric mindset.
- Experience in a senior or lead support role is highly desirable.
- Ability to work effectively both independently and as part of a team.
- A proactive approach to problem-solving and process improvement.
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8
Senior Customer Support Specialist
NE1 1XX Newcastle upon Tyne, North East
£30000 Annually
WhatJobs Direct
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Senior Customer Support Specialist to join their dynamic team in Newcastle upon Tyne, Tyne and Wear, UK . This role is pivotal in ensuring exceptional customer satisfaction by providing timely, accurate, and empathetic support across various channels, including phone, email, and live chat. The successful candidate will act as a first point of contact for customer inquiries, troubleshooting issues, and escalating complex problems to appropriate departments. You will be responsible for maintaining detailed customer records, managing support tickets efficiently, and contributing to the continuous improvement of support processes and documentation. A key aspect of this role involves mentoring junior support staff, sharing best practices, and assisting in their development. You will also play a crucial part in gathering customer feedback and insights to help shape product and service enhancements. This hybrid position requires a balance of in-office collaboration and remote flexibility, offering a structured yet adaptable working environment. The ideal candidate will possess excellent communication and problem-solving skills, a strong technical aptitude, and a genuine passion for helping others. A proactive approach to identifying and resolving issues before they escalate is highly valued. Previous experience in a customer-facing role, particularly in a supervisory or senior capacity, is essential. Knowledge of CRM systems and ticketing software is a prerequisite. We are looking for someone who can handle high-pressure situations with a calm and professional demeanor, consistently delivering outstanding service. The ability to adapt to new technologies and evolving customer needs will be critical for success in this role. Join a supportive team and contribute to delivering an unparalleled customer experience. Responsibilities include:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues and guide users through step-by-step solutions.
- Escalate unresolved issues to the appropriate internal teams for further investigation.
- Maintain accurate and comprehensive customer records within the CRM system.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Mentor and train junior customer support representatives.
- Analyze customer feedback to identify trends and areas for improvement.
- Participate in team meetings and contribute to service improvement initiatives.
- Proven experience as a Customer Support Specialist or in a similar role.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team.
- Experience in a hybrid work environment is beneficial.
- Adept at managing multiple priorities and deadlines.
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