1227 Customer Service Skills jobs in Newcastle upon Tyne

Customer Service Advisor

6-Month Contract | Inside IR35

16.50 per hour (PAYE)

Location: Newcastle (On-site) - Monday to Friday

A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries.

As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service.

In this role, you'll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You'll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction.

Essential Skills

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal

6-Month Contract | Inside IR per hour (PAYE)

Location: Newcastle (On-site)

If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at (url removed) or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Job Title: Customer Service Representative
Location: Newcastle
Department: IMS - Car New Hire - NCL
Business Area: Customer Service
Working Time: Full-Time, 36 hours per week
Start Date: 20th October
Salary: 23,600 - 26,000 (depending on experience)

We are looking for a Customer Service Representative to join our insurance team in Newcastle. You will handle inbound calls from customers with home or motor insurance policies, supporting them with queries, renewals, retentions, and policy changes. The role also involves promoting digital services, resolving complaints, and providing tailored support to vulnerable customers. Full training will be provided.

• Manage high volumes of inbound calls, with some outbound activity.

• Provide professional support on customer accounts and policies.

• Handle renewals, retentions, and new sales opportunities.

• Resolve complaints effectively and deliver tailored solutions.

• Accurately log all customer interactions in internal systems.

• Passion for delivering excellent customer service.

• Previous call centre or customer-facing experience preferred (retail, hospitality, or leisure also considered).

• Financial services experience desirable.

• Strong communication and listening skills, with resilience under pressure.

• Good IT literacy, including Microsoft Office, and ability to use multiple systems effectively.

• Competitive salary of 23,600 - 26,000 DOE.

• 7.2 weeks' holiday (including bank holidays).

• Exclusive colleague discounts and savings.

• 24/7 access to a Virtual GP for you and your family.

• Enhanced maternity, paternity, and parental leave.

• Pension scheme with up to 7.5% employer match and life assurance.

• Opportunities for flexible working.

Applicants must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks.

Why Join Us?
You will be part of a supportive, customer-focused team where development and progression are encouraged. If you are motivated, adaptable, and ready to make a difference, we'd love to hear from you.

Apply today and start your career with us.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Job Title: Customer Service Representative
Location: Newcastle
Department: IMS - Car New Hire - NCL
Business Area: Customer Service
Working Time: Full-Time
Salary: 23,600 - 26,000 (DOE)
Hours: 36 hours per week
Start Date: 20th October

The Opportunity

We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided.

• Manage high volumes of inbound calls, with some outbound activity.

• Provide clear, professional support on customer accounts and policies.

• Handle renewals, retentions, and new sales opportunities.

• Resolve complaints and provide tailored solutions.

• Accurately log all customer interactions.

• A passion for great customer service.

• Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered).

• Desirable Financial Services experience.

• Strong communication and listening skills with resilience under pressure.

• Good IT skills, including Microsoft Office, and ability to multi-task across systems.

• Salary: 23,600-26,000 depending on experience.

• 7.2 weeks' holiday (including bank holidays).

• Exclusive discounts and colleague savings.

• Access to 24/7 Virtual GP for you and your family.

• Enhanced maternity, paternity, and parental leave.

• Pension scheme with up to 7.5% employer match and life assurance.

• Opportunities for flexible working.

As a Customer Service Representative You must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks.

You'll be part of a supportive, customer-focused team where development and progression are encouraged. If you're motivated, adaptable, and ready to make a difference, we'd love to hear from you.

Apply today and start your journey with us.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Customer Service Advisor

6-Month Contract | Inside IR35

16.50 per hour (PAYE)

Location: Newcastle (On-site) - Monday to Friday

A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries.

As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service.

In this role, you'll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You'll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction.

Essential Skills

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal

6-Month Contract | Inside IR per hour (PAYE)

Location: Newcastle (On-site)

If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at (url removed) or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Customer Service Advisor - Newcastle - Temporary, permanent after 6 months!

My Client is looking for enthusiastic individuals to join their team of Customer Service Advisors, where customers are at the heart of everything they do. Is this you?

● Do you have a passion for simplifying processes and making things easier for customers?

● Do you enjoy tackling more complex customer requests, working alongside colleagues from

different departments to find solutions?

● Do you take pride in knowing you’ve helped achieve the right outcome for a customer, especially

when you get it right the first time?

If so, this could be the perfect role for you!

What we’re looking for in our Customer Service Advisors:

● Friendly, helpful individuals who are passionate about delivering outstanding customer service.

● Comfortable working in a fast-paced environment, while following established processes.

● Detail-oriented with a strong focus on keeping customer records accurate and up to date.

● Responsible and capable of managing customer information in line with GDPR guidelines.

● A team player who enjoys collaborating with others to deliver excellent service and identify

opportunities for improvement.

● Driven to meet key performance indicators and contribute to the team’s success.

Additional information

● Location - Newcastle (Cobalt Business Park)

● Pay Rate: Up to £16 / per hour PAYE

● The working hours are between 8am and 10pm, Monday to Sunday – we usually work a 6-8

week shift rotation so that you can plan around shifts with plenty of notice. There is some

evening and weekend work, but these shifts are shared out amongst all colleagues.

● Competitive benefit package consisting of private medical insurance, gym membership discounts,contributory pension scheme, 25 days of annual leave.

Job Title: Customer service representative
location: Newcastle
Rate: £15-£17p/h inside ir35 through umbrella.
duration: 3-6 month contract and looking to flip into perm

The working hours are between 8am and 10pm, Monday to Sunday under a 6-8 week shift rotation so you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all c.

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Job Title: Customer service representative
location: Newcastle
Rate: £15-£17p/h inside ir35 through umbrella.
duration: 3-6 month contract and looking to flip into perm

The working hours are between 8am and 10pm, Monday to Sunday under a 6-8 week shift rotation so you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all c.

WHJS1_UKTJ

Job Title: Customer service representative
location: Newcastle
Rate: £15-£17p/h inside ir35 through umbrella.
duration: 3-6 month contract and looking to flip into perm

The working hours are between 8am and 10pm, Monday to Sunday - under a 6-8 week shift rotation so you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues. Our client has a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account.

They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you?
Do you have a passion for helping make things simple and easy for customers?
Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?
Then this is a role you will be interested in.

What the company offers you?
A salary up to 23,500 GBP depending on experience.
Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
Mental health first aiders support
Plus, a lot more on offer.

What is needed as a Customer Service Advisor?
Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and are accurate
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators

Work Environment
The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.
If you have the skills for this role please apply now!

Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

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