1293 Customer Service Skills jobs in Newcastle upon Tyne

Customer Service Advisor

6-Month Contract | Inside IR35

16.50 per hour (PAYE)

Location: Newcastle (On-site) - Monday to Friday

A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries.

As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service.

In this role, you'll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You'll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction.

Essential Skills

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal

6-Month Contract | Inside IR per hour (PAYE)

Location: Newcastle (On-site)

If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at (url removed) or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Job Title: Customer service representative
location: Newcastle
Rate: £15-£17p/h inside ir35 through umbrella.
duration: 3-6 month contract and looking to flip into perm

The working hours are between 8am and 10pm, Monday to Sunday working 5 days on 2 days - under a 6-8 week shift rotation so you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues. Our client has a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account.

They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you?
Do you have a passion for helping make things simple and easy for customers?
Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?
Then this is a role you will be interested in.

What the company offers you?
A salary up to 23,500 GBP depending on experience.
Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
Mental health first aiders support
Plus, a lot more on offer.

What is needed as a Customer Service Advisor?
Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and are accurate
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators

Work Environment
The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.
If you have the skills for this role please apply now!

Job Title: Customer service representative
location: Newcastle
Rate: £15-£17p/h inside ir35 through umbrella.
duration: 3-6 month contract and looking to flip into perm

The working hours are between 8am and 10pm, Monday to Sunday working 5 days on 2 days under a 6-8 week shift rotation so you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are.

WHJS1_UKTJ

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, complaints, and concerns with empathy and efficiency.
• Escalate complex issues to the appropriate departments or supervisors when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken.
• Process orders, forms, applications, and requests as needed.
• Identify and analyze customer needs to provide tailored solutions.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Contribute to team efforts by accomplishing related results as needed.
• Participate in training sessions to continuously improve product knowledge and service skills.
• Provide feedback to management on customer satisfaction and potential improvements.
• Manage workload effectively to meet performance targets and service level agreements (SLAs).
• Maintain a positive and professional attitude at all times.
• Ensure the security and confidentiality of customer information.
• Stay updated on product updates and company announcements.

• High school diploma or equivalent; further education or certification in customer service is a plus.
• Proven experience in a customer service or customer support role.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Ability to remain patient, calm, and professional, especially in stressful situations.
• Proficiency in using customer relationship management (CRM) software and helpdesk systems.
• Familiarity with common office software (e.g., Microsoft Office Suite).
• Strong problem-solving abilities and resourcefulness.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a dedicated home workspace.
• A genuine passion for customer satisfaction and delivering excellent service.
• Flexibility to work various shifts, including evenings and weekends, if required.
• Previous experience in a call center environment is advantageous.

• Handle escalated customer inquiries and resolve complex issues.
• Supervise and mentor a team of customer service representatives.
• Monitor daily operations of the customer service desk.
• Identify opportunities for service improvement and process optimisation.
• Ensure all customer interactions are professional and efficient.
• Address customer complaints and provide timely resolutions.
• Train and coach new and existing team members.
• Maintain up-to-date knowledge of products and services.
• Utilise CRM systems and ticketing software effectively.
• Create and update knowledge base articles.
• Collaborate with other departments to resolve customer issues.
• Track and report on key customer service metrics.

• Proven experience in a customer service role, with at least 1-2 years in a lead or supervisory capacity.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to train and motivate a team.
• Knowledge of customer service best practices.
• Experience in managing customer escalations.
• Ability to work effectively in a hybrid work environment.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Detail-oriented with strong organisational skills.

• Handle inbound customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively and efficiently, escalating when necessary.
• Process orders, requests, and applications with accuracy and attention to detail.
• Maintain customer records by updating account information and logging all interactions.
• Identify and communicate trends in customer feedback and issues to management.
• Adhere to company policies and procedures to ensure compliance and customer satisfaction.
• Contribute to team goals by achieving individual performance targets and KPIs.
• Offer solutions and support that meet or exceed customer expectations.
• Continuously improve knowledge of products and services to provide better assistance.
• Collaborate with team members and supervisors to share best practices.
• Assist with customer onboarding and training where applicable.
• Maintain a high level of professionalism and a positive attitude in all customer interactions.

• Proven customer support experience or experience in a client-facing role.
• Excellent communication skills, both verbal and written.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using customer relationship management (CRM) software and other support tools.
• Comfortable navigating multiple digital platforms and communication channels simultaneously.
• High school diploma or equivalent; college degree is a plus.
• Self-motivated and able to work independently with minimal supervision.
• Reliable internet connection and a dedicated, quiet workspace.
• Adaptability and willingness to learn new systems and processes.
• Patience and empathy in dealing with customer concerns.
• Availability to work flexible hours, including evenings and weekends as needed.

The Rewards and Benefits on offer:

• Incredibly friendly team working environment
• An excellent Pension scheme.
• Annual bonus scheme
• Virtual GP Service
• Great maternity/paternity leave
• Great holiday entitlement
• Training and Development opportunities
• Opportunity for working from home after probation
• Easily Accessible offices.
• Immediate Start Date
• The opportunity to secure a permanent contract from day one!

MTrec.

WHJS1_UKTJ