1210 Customer Service Skills jobs in Newcastle upon Tyne

Job Title: Customer service representative

location: Newcastle

Rate: £17p/h inside ir35 through umbrella.

duration: 3-6 month contract and looking to flip into perm

The working hours are between 8am and 10pm, Monday to Sunday under a 6-8 week shift rotation so you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagu.

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Rewards and Benefits on Offer;

• Immediate start date.
• Varied and interesting job role.
• Great resources.
• Great team culture.
• Any support required is provided.

The Company you will be working for;

We are proudly representing our public sector client based in Sunderland. They are currently looking for a Customer Service Advisor to join their team. If you are interested and meet the person specification of t.

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Job Title: Customer service representative

location: Newcastle

Rate: £17p/h inside ir35 through umbrella.

duration: 3-6 month contract and looking to flip into perm

The working hours are between 8am and 10pm, Monday to Sunday - under a 6-8 week shift rotation so you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.

Our client has a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account.

They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you?
Do you have a passion for helping make things simple and easy for customers?
Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?
Then this is a role you will be interested in.

What the company offers you?
A salary up to 23,500 GBP depending on experience.
Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
Mental health first aider s support
Plus, a lot more on offer.

What is needed as a Customer Service Advisor?
Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and are accurate
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators

Work Environment
The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.

If you have the skills for this role please apply now!

Job description

Staffpower Group are delighted to be working with our client based in Cramlington who are looking for a committed Customer Service Representative focussed on delivering exceptional service and creating a seamless experience for their customers. As the first point of contact for customers, youll be responsible for handling all customer queries via telephone, email & chat.

Main Duties:.

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We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers who are inquiring about general claims, payments, advances, change of details/circumstances, new Universal Credit claims and appointment-related queries.

You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

providing exceptional service and support is key and your ability to communicate effectively, analyse customer needs will be important to enhancing customer satisfaction.

• Proven experience in a customer service role is preferred.
• Strong communication skills in English is highly desirable.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyse information and provide solutions effectively.
• Proficient in data entry with attention to detail.
• A positive attitude and willingness to learn new skills.
• Flexibility to work various shifts as required by the business.

Requirements

• Respond to customer inquiries via phone, email to ensure a high standard of service.
• Utilise effective phone etiquette to create a positive customer experience.
• Assist customers with product information, order processing, and issue resolution.
• Upsell additional products or services based on customer needs and preferences.
• Accurately enter customer data into the system while maintaining confidentiality.
• Analyse customer feedback and provide insights to improve service delivery.
• Collaborate with team members to enhance overall customer satisfaction.

Benefits

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• On-site parking

Full-time - Monday/Friday - NO WEEKENDS!

Pay: From £23,809.50 per year

Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)  

Full time : Permanent

Salary : £21,620 per year

Hourly rate:  £1.08

Start Date : October 2025 onwards 

The Role

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could a great fit for our Sales Apprenticeship at EE here at North Tyneside.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. 
 

You can come from any background you dont need Sales experience to join us, and all you need to join us is resilience and drive, be target driven along with energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

Your Future With Us
 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year

• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. 
• Volunteering days, so you can give back to your local community. 

• Optional Private Healthcare and Dental, to protect you and your family. 
• The smaller bits like; free tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)  

Full time : Permanent

Salary : £21,620 per year

Hourly rate:  £1.08

Start Date : October 2025 onwards 

The Role

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could a great fit for our Sales Apprenticeship at EE here at North Tyneside.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. 
 

You can come from any background you dont need Sales experience to join us, and all you need to join us is resilience and drive, be target driven along with energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

Your Future With Us
 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year

• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. 
• Volunteering days, so you can give back to your local community. 

• Optional Private Healthcare and Dental, to protect you and your family. 
• The smaller bits like; free tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!