430 Customer Service jobs in Aberdeen
Customer Service Representative
AB10 1AA Aberdeen, Scotland
£23000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and friendly Customer Service Representative to be the voice of their brand, assisting customers with inquiries and resolving issues efficiently. This role is essential for maintaining high levels of customer satisfaction and fostering positive customer relationships. Based in the vibrant city of **Aberdeen, Scotland, UK**, you will handle a variety of customer interactions, ensuring a professional and helpful experience.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and potentially in-person in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues with empathy and efficiency, aiming for first-contact resolution.
- Process orders, forms, applications, and requests.
- Maintain customer records by updating
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0
Customer Service Representative - Technical Support
AB10 1BB Aberdeen, Scotland
£22000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is a leading technology provider seeking a friendly and technically adept Customer Service Representative to join their support team in **Aberdeen, Scotland, UK**. This role is crucial for providing exceptional customer support and resolving technical queries for a diverse range of clients. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts. You will be the first point of contact for customers experiencing issues with our client's products or services, offering timely and effective solutions.
Key Responsibilities:
Qualifications and Skills:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical assistance and troubleshoot issues related to the company's products and services.
- Guide customers through product features and functionalities.
- Escalate complex technical issues to the appropriate support teams.
- Document customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction by resolving issues effectively and efficiently.
- Identify and report common customer issues and trends to management.
- Stay updated on product knowledge and technical specifications.
- Contribute to the development of customer support documentation and FAQs.
- Ensure adherence to all company policies and procedures.
Qualifications and Skills:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer service experience, preferably in a technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience and a customer-centric approach.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A team player with a positive attitude.
- Familiarity with technology products and services is highly desirable.
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1
Customer Service Advisor
City of Aberdeen, Scotland
Peterson
Posted 3 days ago
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Job Description
A vacancy has arisen for a Customer Service Advisor for 80:20 Procurement Service Ltd. The role will support the buying teams with day to day administration. They will be responsible to ensure that we meet service delivery and deadlines are met.
The role will involve answering the telephones, processing customer orders and placing purchase orders with suppliers; expediting orders on a daily basis and producing reports as requested. The successful candidate will also be responsible for maintaining ePro which includes building catalogues with product details and creating logins for new users.
Candidates should be capable of working in a busy office environment with the ability to meet demanding targets within tight deadlines. Therefore the candidate must have good attention to detail to ensure accurately at all times. They should also be able to demonstrate good customer service, and have experience of working with Microsoft packages.
This role would be open to Graduates/School Leavers who are looking to start their career in an office environment and the role builds a good foundation for employees to progress within the company.
8020
80:20 Procurement Services Limited are a Consultancy and Supply & Distribution Company and have developed a unique business model that delivers added value for clients in a marketplace where customer service is critical. With over 70 years experience in strategic procurement and supply chain management 80:20 understands market requirements and is a leader in innovative supply solutions.
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2
Customer Service Agent
AB10 1AH Aberdeenshire, Scotland
Top Level Promotions
Posted 27 days ago
Job Viewed
Job Description
Job Title: Customer Service AgentDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Part-TimeCompensation: $21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.
Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.
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3
Customer Service Team Lead
AB10 1AA Aberdeen, Scotland
£28000 Annually
WhatJobs
Posted 1 day ago
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Job Description
A dynamic and customer-focused company is seeking an experienced Customer Service Team Lead to guide and motivate a team of customer service professionals in **Aberdeen, Scotland, UK**. This role is crucial in ensuring the delivery of exceptional customer service, resolving complex customer inquiries, and upholding the company's commitment to customer satisfaction. The Team Lead will be responsible for coaching and developing team members, monitoring performance, handling escalated customer issues, and contributing to the continuous improvement of customer service processes and standards. You will work within a collaborative team environment, acting as a key point of contact for both customers and internal stakeholders.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives to achieve high performance and engagement.
- Monitor team performance against key metrics and provide regular feedback and support.
- Handle and resolve complex customer complaints and escalations in a timely and professional manner.
- Ensure adherence to customer service policies, procedures, and service level agreements (SLAs).
- Assist in the recruitment, training, and onboarding of new customer service team members.
- Identify training needs and contribute to the development of training programs.
- Analyze customer feedback and service trends to identify areas for improvement.
- Collaborate with other departments to resolve customer issues and enhance the overall customer experience.
- Maintain up-to-date knowledge of products, services, and company policies.
- Contribute to process improvements within the customer service function.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Team Lead
AB10 1AA Aberdeen, Scotland
£35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Service Team Lead to guide and support their dedicated customer support team. This role is crucial for ensuring exceptional customer experiences and maintaining high standards of service delivery. As a Customer Service Team Lead, you will be responsible for coaching, mentoring, and motivating team members, monitoring performance, and resolving escalated customer issues. Your ability to foster a positive team environment and implement efficient customer service processes will be key.
The ideal candidate will possess strong leadership skills and a comprehensive understanding of customer service principles. You should have a proven track record in a customer service supervisory or lead role, with excellent communication, problem-solving, and conflict-resolution abilities. Experience with customer relationship management (CRM) software and support ticketing systems is essential. You will be expected to analyze customer feedback, identify trends, and recommend improvements to service operations. This is a fantastic opportunity to lead a team and make a significant impact on customer satisfaction within a supportive, fully remote work environment. Our client values a customer-centric approach and offers a dynamic setting for professional growth. You will play a vital role in shaping customer interactions and driving team success through effective leadership and ongoing development.
Key Responsibilities:
Qualifications:
The ideal candidate will possess strong leadership skills and a comprehensive understanding of customer service principles. You should have a proven track record in a customer service supervisory or lead role, with excellent communication, problem-solving, and conflict-resolution abilities. Experience with customer relationship management (CRM) software and support ticketing systems is essential. You will be expected to analyze customer feedback, identify trends, and recommend improvements to service operations. This is a fantastic opportunity to lead a team and make a significant impact on customer satisfaction within a supportive, fully remote work environment. Our client values a customer-centric approach and offers a dynamic setting for professional growth. You will play a vital role in shaping customer interactions and driving team success through effective leadership and ongoing development.
Key Responsibilities:
- Lead, coach, and motivate a team of customer service representatives.
- Monitor team performance, providing feedback and conducting performance reviews.
- Handle and resolve escalated customer inquiries and complaints.
- Ensure adherence to customer service policies and procedures.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Train new team members on products, services, and customer service best practices.
- Analyze customer feedback and identify areas for process improvement.
- Maintain up-to-date knowledge of company products and services.
- Collaborate with other departments to address customer needs.
- Foster a positive and productive team environment.
Qualifications:
- Proven experience as a Customer Service Team Lead or Supervisor.
- Strong leadership, coaching, and motivational skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM software and customer support ticketing systems.
- Ability to handle difficult customer situations effectively.
- Strong organizational and time management skills.
- Experience in remote team management is a plus.
- Commitment to providing excellent customer service.
- High school diploma or equivalent; further qualifications are beneficial.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Team Lead
AB10 1AA Aberdeen, Scotland
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Customer Service Team Lead to manage a team of customer service representatives in **Aberdeen, Scotland, UK**. This role offers a hybrid work model, allowing for a balance between remote work and occasional office presence. You will be instrumental in ensuring the delivery of exceptional customer support and fostering a positive team environment.
As a Customer Service Team Lead, you will be responsible for supervising a team, handling escalated customer inquiries, coaching team members, and monitoring team performance to meet service level agreements (SLAs). Your leadership will drive customer satisfaction, loyalty, and retention. You will also contribute to improving customer service processes and training materials.
Key Responsibilities:
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for customer service. You should have a proven track record in managing customer service teams and a deep understanding of customer service principles. The ability to work effectively in a hybrid environment and support a remote team is crucial.
Qualifications:
This is a fantastic opportunity to lead a dedicated team and make a significant impact on the customer experience for our client in **Aberdeen, Scotland, UK**.
As a Customer Service Team Lead, you will be responsible for supervising a team, handling escalated customer inquiries, coaching team members, and monitoring team performance to meet service level agreements (SLAs). Your leadership will drive customer satisfaction, loyalty, and retention. You will also contribute to improving customer service processes and training materials.
Key Responsibilities:
- Lead, coach, and motivate a team of customer service representatives to achieve performance goals.
- Handle escalated customer issues and complaints with professionalism and efficiency.
- Monitor customer service calls and interactions, providing constructive feedback to team members.
- Ensure team adherence to company policies, procedures, and service standards.
- Train new customer service staff and provide ongoing professional development for the team.
- Manage team schedules and ensure adequate coverage to meet customer demands.
- Analyze customer feedback and service data to identify areas for improvement.
- Collaborate with other departments to resolve customer issues effectively.
- Develop and update customer service scripts, FAQs, and training materials.
- Report on team performance metrics, customer satisfaction, and key trends to management.
- Foster a positive and supportive team culture.
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for customer service. You should have a proven track record in managing customer service teams and a deep understanding of customer service principles. The ability to work effectively in a hybrid environment and support a remote team is crucial.
Qualifications:
- Previous experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
- Proven ability to motivate and manage a customer service team.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer service software and CRM systems.
- Strong understanding of customer service best practices and KPIs.
- Ability to handle challenging customer interactions and escalations.
- Experience in training and coaching staff.
- Good organizational and time-management skills.
- Ability to adapt to a hybrid work environment.
This is a fantastic opportunity to lead a dedicated team and make a significant impact on the customer experience for our client in **Aberdeen, Scotland, UK**.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Team Leader
AB10 1AA Aberdeen, Scotland
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable organisation based in Aberdeen, is looking for an experienced and motivated Customer Service Team Leader to manage and inspire their customer support team. This role is crucial in ensuring the delivery of exceptional customer service across all channels. You will be responsible for supervising a team of customer service representatives, providing training and coaching, and handling escalated customer queries. Key duties include monitoring team performance, setting individual and team goals, and implementing strategies to improve customer satisfaction and resolution times. The ideal candidate will have proven experience in a customer service environment, with at least one year in a supervisory or team leader capacity. Excellent communication, interpersonal, and leadership skills are essential. You should be adept at motivating and developing your team, fostering a positive and productive work environment. A strong understanding of customer service principles and best practices is required, along with proficiency in CRM software and other customer service tools. The ability to analyze customer feedback and identify areas for service improvement is also important. This role offers a competitive salary, benefits package, and opportunities for career progression within a growing company. A customer-centric approach and a passion for delivering outstanding service are key requirements.
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7
Senior Customer Service Team Lead
AB10 1BB Aberdeen, Scotland
£35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is a rapidly expanding e-commerce business seeking a highly motivated and experienced Senior Customer Service Team Lead to manage their fully remote customer support operations. This exciting position, ideally suited for someone within commuting distance of **Aberdeen, Scotland, UK**, offers the flexibility to work entirely from home. You will be responsible for leading, coaching, and developing a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. Key duties include overseeing daily operations, setting performance standards, providing ongoing training and feedback, handling escalated customer inquiries, and implementing strategies to improve customer retention and loyalty. You will also be involved in analyzing customer feedback and service metrics to identify areas for improvement and contribute to the overall customer experience strategy. The ideal candidate will have a proven track record in customer service management, with at least 3 years of experience leading a team. Experience in a remote or virtual team environment is highly desirable. Strong communication, interpersonal, and problem-solving skills are essential, along with the ability to motivate and inspire a team. You should possess excellent organizational skills, the ability to manage multiple priorities, and a deep understanding of customer service best practices and CRM systems. Familiarity with customer service software and tools is required. This remote-first role demands a high level of self-motivation, accountability, and commitment to team success. You will be expected to foster a positive and supportive team culture, encourage continuous learning, and ensure that all customer interactions are handled with professionalism and empathy. The ability to adapt to a fast-paced environment and contribute innovative ideas to enhance the customer journey is key. We are looking for a leader who is passionate about customer service and dedicated to driving team performance and customer satisfaction from their home office.
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