What Jobs are available for Customer Service in Carlisle?

More About The Role
We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. 

We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. 

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service. 

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department 
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

How do we say thank you? 

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Want more?

Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.

About You
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About The Company
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

Job Title: Customer Service Administrator

Salary: Up to 28,000 per annum
Hours: 40 hours per week - Monday to Friday, 8:30 am - 5:00 pm

Role Overview:
As a Customer Service Administrator, you will play a key role in providing outstanding support to our customers throughout their journey with us. From managing the order process to offering administrative and technical assistance, your contributions will be vital in ensuring customer satisfaction.

Key Responsibilities:

Customer Service:

• Engage with customers via email, phone, and face-to-face in our showroom.
• Process quotations, purchase orders, sales orders, pro forma invoices, and VAT invoices.
• Provide basic technical advice and assist with stationery ordering.

Sales Support:

• Collaborate with Area Sales Managers to maintain effective communication with customers on significant projects.
• analyse and monitor sales data to support business objectives.

External and Internal Liaison:

• Coordinate with external hauliers to arrange timely delivery of customer orders.
• Work closely with Production Departments to ensure orders are dispatched punctually.
• Raise purchase orders for haulage and stationery as required.

Qualifications, Skills, and Experience:

• Understanding of the sales process and the ability to read non-detailed shop drawings.
• Strong commercial awareness and proficiency in Microsoft Office; familiarity with Microsoft Dynamics NAV is a plus.
• Excellent communication and organisational skills.
• Capacity to work independently or as part of a multifunctional team.
• Flexibility to work varied hours as needed.
• Strong relationship-building skills, honesty, integrity, and attention to detail.
• A cheerful demeanour with a 'can-do' attitude.

Why Join Us?

• Be part of a dedicated team that strives for excellence.
• Contribute to prestigious projects and make a tangible impact.
• Work in a supportive environment where your ideas are valued and encouraged.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Administrator/Customer Care,

Longtown, Carlisle,

Monday to Friday, 37.5hrs per week

12.64 per hour.

Our client a well-established, reputable employer is looking for a temporary Administrator to join the business for approx. a 6 week period, the role could lead to a permanent position for the right candidate.

You will be responsible for carrying out daily administrative and pricing-related tasks to ensure accurate billing, service alignment, and depot coordination. You will manage discrepancy investigations, process price amendments, and liaise with depots to update and action jobs in line with agreed processes and timescales. This role plays a key part in maintaining financial and operational accuracy across the Customer Care function.

Experience required

• Previous experience in administration, pricing, or operational support.

Skills

• Excellent written and verbal communication skills.
• problem-solving skills able to triage, escalate, and negotiate effectively, whilst using your own initiative.
• Excellent attention to detail, accuracy in data entry, and time management skills.
• Ability to investigate discrepancies and work to deadlines.
• Organised - able to manage inboxes and reporting tasks with ease.
• Competent with CRM or ticketing systems, and Microsoft Office.
• Ability to communicate at all levels, both internally and externally.
• Ability to work under pressure in a fast-paced environment.
• Excellent numerical and analytical skills, including experience of spreadsheets and computer-based systems, including Microsoft products.

To apply for this role please email an up to date CV or call Adecco on (phone number removed)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.