Customer Service Advisor

Cumbria, North West £24000 - £24550 Annually Clearwater People Solutions

Posted 3 days ago

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permanent

Our client is seeking a Customer Service Advisor to join their team on a permanent basis. The Customer Service Advisor will be working full-time in the Carlisle office, engaging with customer over the phone and email. The Customer Service Advisor must have proven Customer Service experience and hunger to succeed.

Key Responsibilities for the Customer Service Advisor:

  • To engage with first-line responses to complaints
  • Assist in the generation of customer communications and documents
  • Gather and present adequate information to customers on the services and products
  • Proactively answering all incoming enquiries from customers providing excellent customer-focused outcomes

Skills Required for the Customer Service Advisor:

  • Customer Service experience
  • IT literate, understanding of Microsoft Office
  • Excellent communication skills both verbal and written
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Customer Service Advisor

Kingstown, North West £26000 - £28000 Annually KAG Recruitment Consultancy

Posted 3 days ago

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permanent

K.A.G. Recruitment are delighted to be working with our client, an Industrial Supply partner who are looking to recruit a Customer Service Advisor to join their existing team based in Carlisle.

Do you have experience in Customer Service? Are you looking to join a reputable organisation who are experiencing high levels of growth? If this sounds like you, please read further.

Job title: Customer Service Advisor

Location: Carlisle

Salary: 26,000 – 28,000

25 days holiday plus

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Customer Service Agent

Carlisle, North West Assa Abloy

Posted 1 day ago

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permanent

Can you bring your administrative skills to our Customer Service department? Join our team based in Carlisle, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Customer Service Agent

As our customer service agent you will provide an industry leading and customer-focused service to our customers by championing the Carlisle Brass and .





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Customer Service Co-Ordinator

Cumbria, North West £26000 - £28000 Annually Hays Accounts and Finance

Posted 3 days ago

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permanent

Your new company
Join a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of 50 million, our client is proud of their collaborative culture and commitment to excellence. They're now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the business.


Your new role
Reporting to the Customer Operations Manager, you'll be a key part of a small, supportive team. Your mission: to ensure every customer interaction is smooth, professional, and solution-focused.
Your responsibilities will include:

  • Acknowledging all customer queries within 24 hours.
  • Logging and tracking concerns in SAP, ensuring timely resolution.
  • Investigating issues thoroughly, collaborating across departments.
  • Communicating clearly and empathetically with customers via phone, email, and other channels.
  • Promoting consistent customer service practices across the business.
  • Spotting trends and recurring issues, helping teams address root causes.
  • Supporting initiatives to measure and improve customer satisfaction.

What you'll need to succeed

  • We're looking for someone who's:
  • Comfortable in a fast-paced environment and detail-oriented.
  • Skilled in Word, Excel, and PowerPoint.
  • A confident communicator - both written and verbal - with internal and external stakeholders.
  • A creative problem-solver who enjoys working with others.
  • Familiar with SAP (preferred, but training provided).

What you'll get in return

  • Salary: Up to 28,000 (depending on experience)
  • Hours: 40 per week (08:00-17:00, 30-min lunch)
  • Location: Full-time office-based
  • Benefits:
    -5% employee pension / 7.5% employer contribution
    -Life assurance (2-4x salary)
    -25 days annual leave +
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Customer Service Co-Ordinator

Cumbria, North West £26000 - £28000 Annually Hays Accounts and Finance

Posted 3 days ago

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Job Description

permanent

Your new company
Our client is a highly regarded manufacturing company based near Carlisle, employing 150 staff and a turnover of approximately 50 million. They are currently recruiting a talented Customer Service Co-ordinator who excels in communication and can effectively partner with various departments across the business to ensure a seamless customer experience. This company takes great pride in producing premium products for their established customer base.
Your new role
Reporting to the Customer Operations Manager, as part of a small team, you will:

  • Respond to all queries received within 24 hours to acknowledge receipt.
  • Ensure that all customer concerns are recorded within the SAP system and continue to monitor all open concerns until resolved.
  • Conduct a fair and thorough investigation into each concern, liaising effectively with all departments across the business where necessary.
  • Communicate directly with customers in a helpful and professional manner (using a variety of mediums as appropriate).
  • Establish and enforce good working practices to ensure consistency in the way customer concerns are handled.
  • Monitor trends and identify recurring issues, working with Departmental Managers in order to establish root cause and eradicate potential future recurrence.
  • Establish working practices to monitor levels of customer satisfaction and identify areas needing focus.

What you'll need to succeed

  • The proven ability to work in a fast-paced environment with a keen eye for detail and is used to working to tight deadlines.
  • Good working knowledge of basic computer systems - Word, Excel and Powerpoint.
  • Excellent spoken and written communication skills; confident and skilled in communicating with internal and external stakeholders at all levels
  • A creative approach to problem-solving involving a range of stakeholders.
  • Ideally, the candidate will have some understanding of SAP, but training will be given.

What you'll get in return

  • Salary up to 28,000 dependent on experience
  • 40hr week (08:00 - 17:00) - 30 mins lunch
  • Full-time in the office
  • Pension contribution 5%, ER's contribution 7.5%
  • Life Assurance between 2-4 x salary
  • Annual leave 25 days plus
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Retail Customer Service Assistant

CA6 4HA Carlisle, North West bp retail

Posted today

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Job Description

part time
Customer service assistant - nights

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

What you get
  • Flexible hours
  • Career progression
  • Paid holiday
  • 25% discount on in store goods *exclusions apply
  • Access to the Retail Trus.












WHJS1_UKTJ

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Customer Service Co-Ordinator

Carlisle, North West Hays

Posted today

Job Viewed

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Job Description

permanent

Your new company
Join a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of £50 million, our client is proud of their collaborative culture and commitment to excellence. They're now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the b.














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Delivery Station Customer Service Associate

Carlisle, North West Amazon

Posted 5 days ago

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Description
**Job title -** Customer Service Delivery Station Liaison
**Location** - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
**Pay Rate** - £12.70
**Shift** - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers' parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
Basic Qualifications
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm
**What qualifications do we need from you?**
+ Have the right to work in the United Kingdom without restrictions
+ Experience in customer service, retail or hospitality industry
+ Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
+ Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
+ Excellent time-management, organisational, and prioritisation skills.
+ Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
+ Ability to take ownership and be proactive.
+ Intermediate computer literacy.
**What strengths will you bring?**
+ Hard-working, articulate, and detail-orientated
+ Friendly and customer-focused in every situation
+ Ability to learn quickly and embrace change
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
+ Pension Plan
+ Competitive holiday allowance
+ Health insurance
+ Life insurance
+ Amazon.co.uk discount
+ Employee assistance program
+ Organisational progression options
+ Additional add-on benefits of your choice
**If this role sounds like it's for you, then click on the link below to start the application process!**
You'll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central(CS4) to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and
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Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Cumbria, North West ApexFocusGroup

Posted 30 days ago

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Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Cumbria, North West ApexFocusGroup

Posted 30 days ago

Job Viewed

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Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
 

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