1438 Customer Service jobs in Dartford

The Customer Care Executive will play a pivotal role in ensuring customer satisfaction by addressing inquiries and maintaining high-quality standards. This permanent role is based in Kingston upon Thames within the FMCG industry, offering an engaging opportunity for individuals passionate about customer service and quality assurance.

Client Details

This organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small-sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.

Description

• Respond promptly and professionally to customer inquiries via email and phone.
• Investigate and resolve customer complaints while adhering to company policies.
• Monitor and assess product quality, ensuring compliance with internal standards.
• Maintain accurate records of customer interactions and quality checks.
• Collaborate with internal teams to identify and implement process improvements.
• Prepare reports on customer feedback and quality performance for management review.
• Assist in developing and updating customer service and quality procedures.
• Support the training of team members on quality and customer care best practices.

Profile

• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) software.
• A proactive attitude towards identifying and implementing improvements.

Job Offer

• A permanent role with opportunities for professional growth.
• A supportive and collaborative company culture.
• An office location in Kingston upon Thames with convenient transport links.

Role Overview

You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
• Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
• Handle complaints empathetically and effectively, striving for complete customer satisfaction.
• Use live chat and other digital platforms to support and guide customers in real time.
• Communicate clearly and professionally in both written and verbal interactions.
• Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.

Person Specification

• Excellent communicator - clear, confident, and articulate in both written and verbal communication.
• Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
• Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
• Professional telephone manner - confident, courteous, and empathetic on calls.
• Detail-oriented - high level of accuracy and commitment to getting things right the first time.
• Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Are you ready to embark on an exciting career with us? Do you possess a natural flair for customer service? Are you looking for a role where your skills can truly shine? We are currently looking for a Customer Service Representative to join our busy team in Westerham - TN16!

Hours of Work: Full Time, Permanent

As a Customer Service Representative, your main responsibility will be to ensure every customer receives an exceptional experience. You will provide technical advice, assist in fault finding, and schedule service appointments, all while handling queries via email and telephone. Your role is pivotal in ensuring that we meet our customers' needs effectively, resolving issues at the first point of contact and maintaining our reputation for excellence. Are you ready to take on this challenge?

Customer Service Representative Requirements:

Proven experience in a customer-facing environment.

Exceptional communication skills, both verbal and written.

Ability to swiftly assess and handle complex situations.

Excellent problem-solving skills with a keen attention to detail.

A positive attitude and strong team player mindset.Customer Service Representative Benefits:

33 days holiday (inclusive of Bank Holidays)

Employee Assistance Programme

Annual Incentive Plan Bonus Structure

Life Assurance

Health & Wellbeing Programme, including health cash plan and employee assistance

Pension Plan

High St Reward Scheme

Refer a Friend Programme

Free Parking

Frequent Technology User Free Eye Care

Flexible working model

Employee Recognition Programme Meet the Organisation: Who We Are and What We Do

At Fortune Brands Innovations, we are a leading US-based company, listed on the New York Stock Exchange, dedicated to providing an exceptional portfolio of brands that enhance homes worldwide. Our specialist kitchen and bathroom division encompasses luxury British brands, including Shaws and Perrin & Rowe. As a committed and innovative team, we pride ourselves on delivering excellence through design, innovation, and craftsmanship.

If you think you are suitable for this Customer Service Representative role, please apply now! We can’t wait to welcome you aboard and watch you excel in our thriving environment!

Claims Handler
Location: Sutton
Salary: GBP30,000 per year
Hours: Monday - Friday, 9am - 5pm. Every other Friday you finish at 4pm.
Job type: Full-time, temp - perm
Responsibilities of the Claims Handler:
You will be responsible for creating an excellent customer and client experience for the claims that you manage.
My client work with a number of insurance companies to help get their customers homes back to pre-loss condition following an insurable peril (flood, fire, etc.).
As a Claim handler you will be tasked with proactively managing the claim from the moment of receipt by booking the initial surveyor appointment to the claims conclusion by raising of invoice for works completed.
This will involve communicating with the policy holder, contract manager, tradespeople and client ensuring that they are kept updated and informed every step of the way.
You will also oversee purchasing of materials for the works and managing customer expectations in line with the policy coverage.
Requirements of the Claims Handler:
Basic technical skills to proactively manage building repairs.
Good problem-solving skills and able to identify potential errors when booking works and ordering materials.
Excellent verbal and written communication skills - to effectively convey technical information in a clear and concise manner.
Well-developed interpersonal skills - to build rapport and manage customer expectations.
Good organisational and time management skills to deliver on a number of actions concurrently in a professional manner.
Able to work within pre-ordained time sensitive goals to ensure we are acting within our contractual obligations with clients.
Excellent computer skills and the ability to navigate across multiple systems and applications.
This role is subject to a DBS check.
If you feel like you meet the above criteria for the Claims Handler role, then please apply now!

Customer Service Representative

Mid Kent

c.£25,300

Permanent - Monday to Friday

We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill.

The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill.

Duties for this position include:

• Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client’s internal standards
li>Participate in active communications between the Customer Service teams
• Obtain a high level of knowledge around the company’s systems, processes, and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems
< i>Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business.
• High level of data entry and cross-referencing information
• Maintain and be aware of relevant internal policies and comply with these

 The successful candidate will have:

li>Previous experience with telephone customer service
• Financial services industry experience (Desirable)
• Excellent time management skills
• Can articulate to a high level both written and verbally
• Great organisational and telephone skills are essential
• Strong IT skills and be able to work professionally whilst under pressure
• Great team player skills with a positive attitude
• Competent in communicating with all levels of staff/team members
• Positive attitude with the ambition to exceed targets

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Anna Sikora, Recruitment Consultant of Business Support Devision for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Customer Service Specialists
Location: Essex | Full-time
Salary: £(phone number removed) + benefits + overtime + career development

Step into a role where you bring experience and gain influence.

As a Customer Service Specialist , you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.

What You'll Do

• Resolve customer queries that require more time, judgement or investigation
li>Work with vulnerable or high-priority customers and deliver a calm, informed response
• Liaise with internal stakeholders to coordinate accurate, cross-functional responses
• Support onboarding of new team members through support, shadowing, and feedback
• Review case histories or trends and share insights to improve team service levels
• Use your knowledge of systems and processes to enhance both speed and accuracy across the team
• Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)

What You’ll Bring

< i>A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
• Ability to remain clear-headed and structured when faced with technical or emotional queries
• Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
• A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
• Personal accountability for quality, timing and customer follow-through

What You’ll Gain

< i>Entry into a structured capability-based progression model
• Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
• A comprehensive six week onboarding programme with dedicated support
• Access to broader development through specialist or senior-level training
• Exposure to team quality processes, root cause analysis and performance forums
• Recognition for stepping up and supporting operational excellence

To explore your future please email your CV

Customer Service Advisors
Location: Basildon
Salary: £24-28,000 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

• Be the first point of contact for a variety of customer queries via phone and email
li>Handle orders, updates, delivery queries, billing issues, and general service enquiries
• Accurately manage and update customer information across systems
• Provide thoughtful, solution-focused support, including for customers in vulnerable situations
• Resolve customer issues independently wherever possible, escalating only when necessary
• Stay current on service updates, internal communications, and best practices
• Support overall team goals through personal KPIs and shared responsibilities
• Ensure compliance with safety, data protection, and quality standards

What You’ll Bring

< i>Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
• Strong communication skills and a calm, professional approach
• Great attention to detail and ability to manage data accurately
• Confidence navigating new systems and multitasking in real-time environments
• A willingness to learn and adapt in a collaborative, team-oriented workplace
• Drive to contribute meaningfully to a high-performing team

What You’ll Gain

< i>Paid overtime and flexible shift options during peak seasons
• Performance-based hybrid working following successful probation
• A comprehensive six week onboarding programme with dedicated support
• Ongoing coaching, learning resources and development opportunities
• A workplace that values your contribution and supports long-term growth

To explore your future please email your CV

Quick Apply

Our client is seeking an experienced, proactive and approachable Customer Service Advisor  to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor  for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

Key responsibilities of Customer Service Advisor:

• Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
li>To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction. < i>To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
• There will be some warehouse duties involved including manning of the trade counter when required.
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
• Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Participation in the annual stock take.

Essential qualities for the role of Customer Service Advisor

• Must be well-presented, polite, helpful, proactive and motivated.
• Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
< i>Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
• Must have a full clean UK Drivers Licence as will be on a call out rota
• Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out.
li>Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company

Shifts:  Monday to Friday 7:30AM – 5PM (with potential for overtime).

 Nature of the role:  This Customer Service Advisor  Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.

We look forward to hearing from you at Team CV LTD.