996 Customer Service jobs in Norwich

• Coordinating and confirming delivery details
• Processing sales orders
• Keeping systems updated with accurate data
• Handling delivery queries, ETAs, and general admin
• Supporting customers with product info and updates
• Assisting the Customer Service Team when needed

• Great attention to detail and accurate data entry
• Strong problem-solving and numerical skills
• Clear and confident communication
• A customer-first mindset

Customer Service Assistant  – Due to continued growth, Spider is advertising for a Customer Service Assistant for our clients, located in the centre of Norwich, Norfolk at their branches in White Lion Street and St Stephens Street.   They are looking for 2 part time Customer Service Assistants to work 16 hours per week.

About the Company

Our client is a leading optical and audiology retail chain offering eye tests, glasses, contact lenses, and hearing aids. Founded in 1984, they operate hundreds of stores across the UK and internationally. They are known for affordable, high-quality car

Fantastic company benefits include:

• Starting salary: From £7.55 - £12.21 per hour (National Minimum Wage) depending on age
• Holiday: 28 days including bank holidays (Pro rata)
• Employee extras such as: Discounted hearing and eyecare benefits, Bonus scheme to reward your hard work, Exclusive discounted benefits scheme, Uniform, WeCare (a UK confidential employee support service), Headspace (wellbeing support to keep your mind healthy) a supportive, friendly team environment, on-job training and development plus opportunity to grow within the company.

About the role:

As a Customer Service Assistant , you will be the first point of contact, helping to ensure a welcoming, efficient and supportive welcome. This is a varied role as will involve a mix of front-of house duties, admin tasks and proactive customer communication.  Work closely with colleagues across the team to ensure a seamless, people-focused experience in a fast-paced environment. The successful Customer Service Assistant will be required to work 16 hours per week, (White Lion Street – 1 weekend day and 1 week day and St Stephens Street working on a Thursday and Saturday).

Key Duties include:

• Front-of-house duties: Greet and check in customers warmly, maintain a tidy and welcoming reception area, and ensure smooth patient flow through coordination with the clinical team.
• Appointment management: Book, confirm, and amend appointments and clinics, and follow up on overdue appointments (e.g., eye tests, glasses collections, contact lenses).
• Customer communication: Handle inbound and outbound calls and emails promptly and professionally to ensure excellent service and follow-through.
• Administrative support: Assist with general admin tasks such as processing post, filing, and maintaining accurate patient records on internal systems.

About you:

As a Customer Service Assistant , you will be a strong team player who thrives in a collaborative environment, always putting the customer first and is able to multitask with ease. Your communication skills are exceptional – especially over the phone. With your positive attitude and problem-solving mindset, you are ready to make a meaningful impact on their customers and contribute to their team's success. Ideally you will have experience in a customer facing role either in a similar industry, retail or hospitality sector, If this sounds like you, we would love to hear from you!

Please note: We are unable to offer sponsorship for this role currently.

If you have the relevant skills for the Customer Service Assistant role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: Customer Service Assistant, Customer Service, Retail, Optician, Advisor

This vacancy is being advertised and handled through Spider. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

Smurfit Westrock Sheetfeeding are one of the UK’s largest producers of corrugated packaging for the Trade. We have a vision of becoming an indispensable partner to our customers delivered through operational excellence and a highly engaged workforce.  We are currently looking for a full time Customer Service Advisor to join our internal sales team at our Norwich Site.

The successful candidate will need to be driven and able to adapt to daily logistical and manufacturing challenges and show they can appropriately prioritise their workload and problem solve whilst staying calm under pressure.  The goal is to provide a balanced comprehensive front-line service in a responsive and professional manner.  They need to provide the best possible customer service and represent the Company positively.  Key responsibilities will include:

• Dealing with customer queries via calls or email as the first point of contact, ensuring the best possible customer service is provided at all times.
li>Processing customer orders in a timely manner in line with key performance indicators
• Processing customer complaints in line with business processes and ensuring customers are kept up to date.
• Dealing with logistical problems and working with our haulage partner to ensure the best result for our customers.
• Proactively dealing with potential logistical and manufacturing issues using current systems to achieve this.
• Developing strong professional relationships with customers and colleagues alike and.
• Identifying opportunities to enhance the customer experience by making service improvement recommendations.

To be successful in this role, candidates will need to demonstrate:

• Excellent communication Skills both oral and written communication skills with a high level of numeracy
• A passion for customer care
• Being able to work as part of a team as well as on their own initiative.
• Good organisational skills and an ability to work under pressure.
• High levels of accuracy with data entry
• Good general ICT skills
• An ability to make decisions in line with current business processes.
• An ability to act with integrity and take ownership of customer service issues through to resolution.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.

Customer Service Assistant - Due to continued growth, Spider is advertising for a Customer Service Assistant for our clients, located in the centre of Norwich, Norfolk at their branches in White Lion Street and St Stephens Street. They are looking for 2 part time Customer Service Assistants to work 16 hours per week.

About the Company

Our client is a leading optical and audiology retail chain offeri.

WHJS1_UKTJ

Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team?

We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro’s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for!

Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro’s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel.

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus!
We’re looking for star candidates who want to learn and develop new skills in a growing company. If you’re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro.




What is involved in the role?

As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are:
• Delivering outstanding customer service to a variety of customers
• Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system
• Taking responsibility for actions to ensure customer needs are met
• Helping customers via a chat support function

Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us!




What can you bring to the role?

• An excellent phone manner with good English language skills and the ability to build rapport and show empathy
• Strong listening and questioning skills
• Confidence in Microsoft systems - word and excel
• A high level of accuracy and excellent attention to detail
• Ability to embrace change to deliver better results for customers
• Previous contact centre experience will be advantageous but not necessary – full training will be given


What are the benefits of working at Ingram Micro?
• Enjoyable place to work
• Career development (70% of our team leaders joined as agents)
• Employee Discounts (1000’s of discounts available with local and global companies)
• Gym Membership discounts including health assessments, physiotherapy, and swimming lessons
• Modern Canteen and Breakout Facilities with hot & cold food available
• Free Tea & Coffee
• Free Fruit Friday’s
• A range of shift patterns to suit all lifestyles
• Located on the outskirts of the city with parking and good bus links to the city centre or beyond.
• Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates.

The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns:
• 8am until 5pm
• 8.30am until 5.30pm
• 9am until 6pm

LMIND

TELESALES / CUSTOMER SERVICE - MONDAY TO FRIDAY - 8.30AM TO 4.30PM - £26,000 TO £28,000 - BASED THETFORD

Our client are a family run wholesaler with forty years experience in providing a reliable and efficient service to all aspects of their trade.

The company has traditional family values when it comes to customer service and these form the cornerstones of operation, always striving to ensure the customer is satisfied.

They are a top five nationwide leading wholesaler delivering over 15,000 different branded and own-branded lines alongside exclusive distribution for some overseas brands throughout the UK.

Reporting directly to the Tele-sales Manager, the successful candidate will be required to perform the following key job functions:

Processing Sales Orders

Taking phone calls

Following up queries with internal departments

Maintaining CRM information

Ad hoc administration support for the Tele-sales team, based on the above tasks

Key skills and attributes will include:

Computer literate with an excellent knowledge of Microsoft products

Exceptional Customer Service is key

Highly organised and hard working

Ability to multi-task and work well under pressure is a must

A friendly, approachable manner

An exceptional level of accuracy and attention to detail

Effective communicator

Willingness to be part of the entire team and assist with cover for holiday/sickness/busy times is essential

If you have the experience and want to be part of a reputable and growing company then please either email your cv or call Teresa

Customer service assistant - nights

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.‎

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Tru.

WHJS1_UKTJ

If you’re passionate about food, enjoy providing outstanding service, and want to work in a role that truly benefits your local community — then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with a strong purpose: to support and inspire local communities to live healthier, more active lives. Whether it’s a morning coffee, a nutritious snack, or a hot meal after a workout, our catering team plays a vital part in creating a welcoming and enjoyable experience for everyone who walks through our doors.

The Marina Centre is a vibrant facility offering everything from a leisure pool with slides and splash zone, to a state-of-the-art gym, sports hall, and beachside café. Our café is a key community hub — a space to refuel, relax, and connect — and we’re looking for a Catering Assistant to help us keep it running smoothly.

As a Catering Assistant , you will be a vital part of our front-of-house and kitchen team. Your responsibilities will include:

• Barista service – preparing high-quality hot and cold drinks to order
• Cooking and food prep – assisting with the preparation of fresh food and light meals
• Customer service – greeting and serving customers in a friendly, efficient manner
• Till operation – handling transactions, taking orders, and promoting offers
• Cleaning and hygiene – ensuring all kitchen, café and vending areas are clean, safe and hygienic
• Opening and closing – helping to set up and close down café operations, including stock checks and equipment cleaning
• Vending and pot wash – maintaining vending machines, dishwashing and ensuring all crockery and utensils are cleaned and stored correctly

We’re looking for someone who is enthusiastic, reliable, and takes pride in their work. Ideally, you will have:

• Previous experience in a café, kitchen or catering environment
• Good customer service and communication skills
• Basic food hygiene knowledge (although full training is provided)
• Willingness to learn and work flexibly as part of a team

Hours: Casual hours, as and when required.

We may close applications early if a high volume of suitable applicants is received, so please apply as soon as possible if you're interested.

Requirements

• To serve the leisure centre’s customers using exceptional customer service skills
• Promote and sell the different products that Freedom Leisure offer
• Experience of serving customers in a face to face environment
• Ability to prioritise
• Team orientated approach
• To be friendly, helpful and polite

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Flexible working hours
• Training and development provided
• Paid annual leave
• Fun and busy environment
• Discounted Staff Membership
• Potential permanent work opportunities
• Opportunities to build an exciting career
• Rewarding role supporting health & fitness in the community

Closing date: 27th June 2025

Salary: up to £12.21 per hour

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

Smurfit Westrock Sheetfeeding are one of the UK’s largest producers of corrugated packaging for the Trade. We have a vision of becoming an indispensable partner to our customers delivered through operational excellence and a highly engaged workforce.  We are currently looking for a full time Customer Service Advisor to join our internal sales team at our Norwich Site.

The successful candidate will need to be driven and able to adapt to daily logistical and manufacturing challenges and show they can appropriately prioritise their workload and problem solve whilst staying calm under pressure.  The goal is to provide a balanced comprehensive front-line service in a responsive and professional manner.  They need to provide the best possible customer service and represent the Company positively.  Key responsibilities will include:

• Dealing with customer queries via calls or email as the first point of contact, ensuring the best possible customer service is provided at all times.
li >Processing customer orders in a timely manner in line with key performance indicators
• Processing customer complaints in line with business processes and ensuring customers are kept up to date.
• Dealing with logistical problems and working with our haulage partner to ensure the best result for our customers.
• Proactively dealing with potential logistical and manufacturing issues using current systems to achieve this.
• Developing strong professional relationships with customers and colleagues alike and.
• Identifying opportunities to enhance the customer experience by making service improvement recommendations.

To be successful in this role, candidates will need to demonstrate:

• Excellent communication Skills both oral and written communication skills with a high level of numeracy
• A passion for customer care
• Being able to work as part of a team as well as on their own initiative.
• Good organisational skills and an ability to work under pressure.
• High levels of accuracy with data entry
• Good general ICT skills
• An ability to make decisions in line with current business processes.
• An ability to act with integrity and take ownership of customer service issues through to resolution.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.