1894 Customer Service jobs in Slough

• Process orders, credit and debits
• Process returns and resolve complaints
• Answer phones, emails and web enquiries
• Make proactive calls and emails to customers
• Manage backorders and Outlook tasks on a daily basis

Customer Service / Sales Support - ASAP

Our client is a well-established brand within the sector and expanding year on year. They are looking for a customer service / sales support advisor to work in a busy department. Their vision is to offer excellent standard, maximise business growth and offer outstanding service.

Your duties includes: dealing with new and existing clients, order processing, general administration duties, upselling, cross selling and offer add on to customers to maximum any additional opportunities. Building relationships within customers and internal teams. Supporting with complaints, returns, invoices, managing phone call, emails, checking stock availability, prices and day to day administration tasks.

We are looking for someone with strong communications skills, people skill, good phone manor, IT skills, organised, team player and someone who has 2-year experience working in office environment.

Your package: 28,000 per annum, 25 days holiday per year + statuary holidays, car parking space, department Bonus. Mon to Fri 9am to 5pm, located in Chesham. You will be working 2days from home and 3days in the office.

Apply now or to fast track your application: Email me

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Service Advisor / Sales Support
Full time - Permanent
Redhill

Are you ready to take your customer service skills to the next level? Join a fun, supportive, and collaborative team in their modern, vibrant office located on the outskirts of Redhill! If you're eager to grow your career with a well-established, rapidly expanding company that values its people, this could be the perfect opportunity for you!

The Role:

This is no ordinary customer service job, you'll thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities to shine. As a key member of the team, you'll:

• Process and manage customer orders with precision
• Build strong relationships by liaising with customers and suppliers via phone and email
• Tackle enquiries head-on and resolve issues promptly and professionally

If you have a knack for delivering exceptional service, an eagerness to learn, and a sharp eye for detail, we want to hear from you! Don't have office-based customer service experience? No problem! Whether you've wowed customers in retail, hospitality, or another industry, we would still be interested to hear from you as full training will be provided.

Perks & Benefits that put YOU first!

Here's what makes this role even more rewarding:

• Work-Life Balance: Monday to Friday, 9 am - 5:30 pm with a 1-hour lunch break
• Generous Holiday Package: 25 days of annual leave, increasing to 30 with service - plus bank holidays and your birthday off!
• Performance Rewards: A bonus scheme to celebrate your achievements.
• Well-Being Perks: Free on-site parking, private medical care, and a gym membership plus more
• Growth Opportunities: Ongoing training and clear career progression paths.

Don't miss this fantastic opportunity to build a rewarding career in a supportive and energetic workplace. Apply now!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Service Advisor

Near Camberley

£25,500

Join Our Team as a Customer Service Advisor

Are you passionate about delivering exceptional customer service and creating meaningful customer experiences? We are looking for an enthusiastic and motivated Customer Service Advisor to join our clients growing team.

You will be the voice of the brands, helping customers across multiple channels from calls and emails to live chats ensuring each interaction is handled with care, empathy, and professionalism.

Hours of work – We are looking for someone to join on a full time and permanent basis, including weekend working.

Key Responsibilities:

• Handle inbound/outbound calls, emails, and live chats to support customers with queries, returns, and product information.
li>Resolve issues promptly and efficiently, aiming for first-contact resolution.
• Manage customer returns and exchanges in line with company policies.
• Build an in-depth understanding of our products to better assist customers.
• Record customer interactions accurately in the CRM system.
• Work closely with Sales, Operations, and Technical Support to provide a seamless customer journey.
• Always look for ways to exceed expectations and add value to every interaction.

Key Attributes we are looking for:

• Professional verbal and written communication skills
• Empathy and a genuine passion for helping others
• Resilience and patience in challenging situations
• A proactive, can-do attitude and a strong team player
• Excellent time management and multitasking abilities
• Proficient in Microsoft Office

• Detail-oriented with strong organisational skills
• Adaptable and open to change in a fast-paced environment

Why Join Us?

• Supportive team environment where your voice is heard
• Opportunities for personal and professional development
• The chance to make a real difference in the customer experience
• Flexible and evolving work opportunities as they grow

If you are passionate about customer care and want to be part of a positive and energetic team, we would love to hear from you!

• Providing professional and friendly support to customers via telephone.
• Logging customer interactions and data accurately into the system.
• Ensuring all customer details are correctly recorded and maintained.
• Supporting general administrative duties as required by the team.
• Collaborating with a small, friendly team to deliver excellent service.

• Excellent telephone manner and strong communication skills.
• Reliable, organised, and detail focused.
• Confident using computer systems and inputting data with accuracy.
• Previous experience in a customer service or administrative role is preferred.
• Available to start immediately and commit for at least 2 months.

• Immediate start with weekly pay.
• On site parking.
• Supportive and friendly working environment.
• Opportunity to gain experience with a well regarded client.

Customer Service Advisor

12-month temporary contract

12.21 per hour

Hours of work: Monday - Friday 08.30 - 17.00 (37.5 hours per week)

Start Date - 11th August

Based on-site in Milton Keynes.

We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes.

Job purpose: Customer Service Advisor

To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned ensuring customers are fully informed and have been guided through their contract.

Responsibilities: Customer Service Advisor

• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
• Responding to queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the company.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
• Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption.
• Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets
• Being proactive in supporting the team in identifying new processes and department improvements. To help shape the company through supporting new system implementations to enhance our customer experience
• To play an active part in creating a customer centric culture.
• Be an active member across all customer operations area, assisting our customer journey.

Skills / Experience: Customer Service Administrator

• Proven customer service experience.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and negotiation skills (written and oral) letter/email writing including accurate English grammar.
• Ability to multi-task, prioritise and manage time effectively while maintaining strong attention to detail.
• To be computer literate with various packages such as Word, Excel and Cofico/SAP.
• Comfortable working with targets.
• Patience and ability to manage stress.
• Problem-solving skills.
• Experience within a Contact Centre environment, desired but not essential.
• Ability to work under pressure.
• Ability to work without supervision.
• Excellent Time Management Skills.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
• Relevant experience in an administration role.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details.

An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.

As a Customer Service Administrator , you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.

You will be responsible for:

• Coordinating customer appointments for home surveys and installations
• Managing inbound and outbound communications via telephone and email
• Providing timely updates to third-party partners involved in lead generation
• Maintaining accurate records across spreadsheets and internal databases
• Ensuring a seamless customer journey through every stage of the service
• Responding to enquiries and resolving issues in a professional manner

What we are looking for:

• Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
• Confident using Microsoft Office, Google Suite, and PDF tools
• Proven customer service background, ideally 4 years.
• Experience in housing or scheduling within a maintenance or energy sector is advantageous
• Excellent verbal and written communication, particularly over the phone and via email

What’s on offer:

• Competitive Salary
• Bonus scheme
• Company pension plan
• Cycle to work initiative
• Free on-site parking
• Company events

This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

**Genuine career progression and a benefits package which is second to none**

A great opportunity to work for one of the leading employers in the area who offer professional and structured training and development opportunities. 

Opportunities to study for professional qualifications, including the CeMAP

• Based in Epsom
li>Up to £27,000 (DOE) + discretionary bonus li>23 days holiday (rising to 27 days) + bank holidays
• Hybrid (after training)

Job Description:

• Dealing with telephone calls and responding efficiently to enquiries
• Issuing relevant literature, illustrations and application forms to customers
• Proactively following up enquiries with a view to converting these into applications
• Responding to requests for progress updates from customers
• Producing regular ad-hoc management information reports
• Conducting account transactions for new and existing customers

Person Specification:

• Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)
• Previous experience of handling incoming telephone calls
• A background in financial services, banking, insurance or similar would be an advantage
• Strong administrative and organisational ability and a keen attention to detail
• Confident, clear and professional telephone manner

Benefits

• Pension Scheme
• BUPA Membership
• Professional Study Support
• Free Parking
• Social Events
• Staff monthly draw
• Perkbox
• Life assurance
• Income protection
• Season ticket loan
• Buy and sell holiday

Refer a friend and earn £00! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a 00 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Customer Service Advisor
£27,500 per annum
Permanent | Hybrid | Central London
Full-time – 37.5 hours per week (Mon–Fri between 08:00–18:00)

Hyperion Partners are proud to be working with a leading housing provider in London to recruit a Customer Service Advisor  on a permanent basis. This is a fantastic opportunity for someone with strong experience in housing repairs and tenancy management to join a dynamic and customer-focused organisation.

The Role
This hybrid position (2 days office / 3 days remote) will see you at the forefront of resident engagement. As a Customer Service Advisor, you’ll handle a wide variety of enquiries – from diagnosing and booking repairs, to assisting with tenancy concerns, rent payments, anti-social behaviour (ASB), and more. You'll play a critical role in ensuring residents feel supported and heard.

Key Responsibilities

• p>Handle inbound queries across multiple contact channels including phone and email

• Diagnose and raise housing repairs accurately and efficiently

• Advise residents on income, tenancy, leasehold, ASB, domestic abuse, and estate management

• Log complaints and resolve issues at the first point of contact wherever possible

• Take payments and provide advice on account queries

• Ensure accurate data entry using CRM systems and follow organisational procedures

About You
We’re looking for someone with:

< i>

Previous experience in a housing contact centre or fast-paced customer service environment

• Strong knowledge of repairs diagnostics, scheduling and prioritisation

• Excellent communication, listening, and problem-solving skills

• High level of empathy, professionalism, and resilience

• Ability to balance empathy with efficiency to achieve positive outcomes

• Good attention to detail and IT literacy

Why Apply?

• Permanent role with great work-life balance

• Purpose-led environment with meaningful community impact

• Friendly, supportive, and modern working culture

How to Apply
Submit your CV and a brief supporting statement explaining how your experience matches the role. Applications are being considered on a rolling basis, so early submission is advised.

Please note: You must have the right to work in the UK as visa sponsorship is not available for this role.