What Jobs are available for Customer Service in Slough?

Customer Service Administrator

Datchet

Full Time 37.5 hours per week, to start ASAP, 6 months minimum temporary role

25,000 - 26,000

(full description available)

Opportunity

An opportunity to work for a well-established, growing organisation. Providing the chance to learn and develop within a strong team.

With a hybrid approach, offering 2 days per week working from home, with the remainder of the time based at their impressive offices within lovely grounds with onsite parking.

Main Duties

• Manage the responses to Trustpilot and monitoring and supporting Tiktok shop functions
• Review and respond to comments
• Checking and investigating reasons for the complaint to provide recommendations for improvements to processes and policies for improving customer ratings
• Maintain communication with Aftersales service agents
• Manage the systems to provide our consumer with repair options for IG and OG repairs to meet consumer expectations
• Manage repair and replacement requests and processing for products within guarantee period
• Liaise with credit control team to manage issues for processing returns
• Ensure system is kept up to date

Skills and Qualifications

• Able to persuade and influence in a positive way, both verbally and in writing
• Strong written and verbal communication skills.
• Good excel skills and MS packages
• Knowledge of digital technology
• Excellent use of English in a business setting (grammar / letter construction)
  

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

As the GBS Customer Service Delivery Director, you will play a pivotal role in transforming Reckitt’s customer service delivery model from market-led to hub-led operations. You will lead the transition, embedding standardized processes, ensuring service continuity, and driving excellence across global hubs. This role is ideal for a change leader with deep customer service expertise, strong stakeholder engagement skills, and a passion for operational transformation.

Your responsibilities

Customer Service Transition & Delivery

• Lead the strategic transition of customer service operations from market-led to hub-led
delivery across GBS centres.
• Ensure seamless migration of services with minimal disruption to customer experience.
• Define and implement hub operating models, service levels, and governance
frameworks.
• Monitor and improve SLAs, KPIs, and service health metrics post-transition.
• Partner with market and hub teams to resolve service issues and embed continuous
improvement.

Process Optimization & Transformation

• Collaborate with Global Process Owners to implement standardized customer service
processes across hubs.
• Identify and execute opportunities for automation, digitization, and simplification to
support scalable hub operations.
• Support onboarding of new markets into hub-led service delivery, including readiness
assessments and transition planning.
Stakeholder Engagement
• Act as the primary point of contact for customer service stakeholders during and after
transition phases.
• Align service expectations with Commercial, Supply Chain, and IT functions to ensure
integrated delivery.
• Manage escalations and maintain high levels of stakeholder satisfaction throughout the
transformation journey.

Team Leadership & Capability Building

• Build and lead high-performing customer service teams within GBS hubs.
• Foster a culture of ownership, agility, and continuous learning.
• Support succession planning,

The experience we're looking for

Essential

• Proven experience in customer service operations and transformation within a global or shared services environment.

• Strong track record of leading transitions or migrations of service delivery models.

• Deep understanding of service delivery metrics, governance, and stakeholder management.

• Excellent communication, change management, and leadership skills. Desirable

• Experience with SAP, CRM platforms, and digital service tools.

• Exposure to Lean, Six Sigma, or other continuous improvement methodologies.

• Cross-cultural team leadership and experience in matrix organizations. 

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business accumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Position: Customer Support Advisor

Contract Length - 2 Months

Working Pattern: Full Time (2 days a week on site)

Location: Pinley House, Coventry / 250 Bath Road, Slough

Are you passionate about delivering exceptional customer service in the automotive industry? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we have the perfect opportunity for you!

What You'll Do:

• As a Customer Support Advisor, you will be the frontline hero, managing all customer inquiries and ensuring they receive the highest standard of service. Your role will involve:
• Delivering Exceptional Service: Provide friendly and professional telephone support to all customers, meeting service level expectations and quality standards.
• Understanding Customer Needs: Identify and address customer requirements, delivering solutions that foster retention and uncover renewal opportunities.
• Managing Customer Requests: Utilize our in-house contract management system to handle all customer requests, including complex inquiries and financial modifications.
• End of Contract Management: Oversee the return of vehicles at contract termination, proactively seeking opportunities for extensions or renewals.
• Feedback Champion: Drive our Net Promoter Score (NPS) survey by encouraging positive feedback from customers during your interactions.
• Complex Problem Solver: Handle difficult inquiries with tailored responses, ensuring customer satisfaction and proper escalation when necessary.
• Continuous Learning: Stay updated on products, procedures, and compliance regulations to serve as an expert resource for customers and internal teams.

What We're Looking For:

• Experience: Previous experience in customer services is essential, preferably in a call center environment. Knowledge of leasing products is a plus!
• Communication Skills: Strong verbal and written communication abilities to effectively engage with customers and internal stakeholders.
• Analytical Mindset: Excellent numeric and analytical skills, with meticulous attention to detail.
• Initiative & Teamwork: Ability to work independently while also being a collaborative team player.

Why Join Us?

• Dynamic Environment: Work in a fast-paced team that thrives on meeting challenges head-on.
• Career Growth: This role opens doors to future opportunities, including potential promotions within customer support management.
• Impactful Role: Contribute to improving customer experiences and departmental performance, making a real difference every day!

Ready to Make a Difference?

If you're excited about helping customers and eager to learn in a vibrant team, we'd love to hear from you! Apply now to become a key player in our customer support team and help us enhance customer satisfaction in the automotive sector.

Our client is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

Join us on this exciting journey-your next adventure awaits!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Customer Service Representative – Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.

As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.

We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.

Key Responsibilities:

• Assist customers with bookings, reservations, inquiries, and complaints
• Maintain accurate and up-to-date records of customer interactions
• Provide clear and friendly communication across multiple channels
• Collaborate with internal departments to meet customer needs
• Handle transactions or payment processing as required
• Promote services, products, and special offers when appropriate
• Maintain a positive and professional image at all times

Requirements:

• No prior experience necessary; full training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to multitask and perform well under pressure
• Flexible availability, including evenings and weekends
• A willingness to learn and grow in a team environment

If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.

The Company: 

• Medical Devices Manufacturer 

• Cutting edge technology. 

• Well respected business with excellent reputation for service and delivery. 

• Invests in staff development. 

• Agile and progressive business which is moving with the times. 

The Role of the Customer Service Representative  

• Office Based role in Bracknell, Monday to Friday 9-5 

• Functions as customer service contact for all customers who receive delivery of stock from the UK and Ireland. 

• Processing of all orders in a timely and professional manner, including logistics aspects of the role i.e. picking/packing orders 

• Respond to customers’ requests for literature and materials support. 

• Processing of the company’s customer complaints and product returns in compliance with company procedures and US FDA and international regulatory requirements for medical devices. 

• Assist and provide customers with technical assistance when required. 

• Build sustainable relationships with customers and company Territory Managers through open and interactive communication. 

• Identify and assess customers’ needs to achieve satisfaction. 

• Welcome Email / New Customer Call / Follow up Calls 

• Interact with accounting to maintain accurate customer accounting records. 

• Maintain and improve systems for order processing and customer activity. 

Benefits of the Customer Service Representative  

• £27-30k basic salary

• £4k Bonus  

• Pension 

The Ideal Person for the Customer Service Representative  

• Significant customer services experience 

• Excellent communication skills (written and verbal) 

• Intermediate personal computer skills 

• Problem analysis and problem solving  

• Works well under pressure 

• Adaptability to multi-task, prioritise, manage time effectively 

• Work as part of a team whilst using own initiative  

If you think the role of Customer Service Representative is for you, apply now! 

Consultant: David Gray 

Email: (url removed) 

Tel no. (phone number removed) 

Candidates must be eligible to work and live in the UK. 

About On Target 

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally. 

The Company: 

• Medical Devices Manufacturer 

• Cutting edge technology. 

• Well respected business with excellent reputation for service and delivery. 

• Invests in staff development. 

• Agile and progressive business which is moving with the times. 

The Role of the Customer Service Representative  

• Office Based role in Bracknell, Monday to Friday 9-5 

• Functions as customer service contact for all customers who receive delivery of stock from the UK and Ireland. 

• Processing of all orders in a timely and professional manner, including logistics aspects of the role i.e. picking/packing orders 

• Respond to customers’ requests for literature and materials support. 

• Processing of the company’s customer complaints and product returns in compliance with company procedures and US FDA and international regulatory requirements for medical devices. 

• Assist and provide customers with technical assistance when required. 

• Build sustainable relationships with customers and company Territory Managers through open and interactive communication. 

• Identify and assess customers’ needs to achieve satisfaction. 

• Welcome Email / New Customer Call / Follow up Calls 

• Interact with accounting to maintain accurate customer accounting records. 

• Maintain and improve systems for order processing and customer activity. 

Benefits of the Customer Service Representative  

• £27-30k basic salary

• £4k Bonus  

• Pension 

The Ideal Person for the Customer Service Representative  

• Significant customer services experience 

• Excellent communication skills (written and verbal) 

• Intermediate personal computer skills 

• Problem analysis and problem solving  

• Works well under pressure 

• Adaptability to multi-task, prioritise, manage time effectively 

• Work as part of a team whilst using own initiative  

If you think the role of Customer Service Representative is for you, apply now! 

Consultant: David Gray 

Email: (url removed) 

Tel no. (phone number removed) 

Candidates must be eligible to work and live in the UK. 

About On Target 

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally. 

Location

Thame / Oxfordshire

Salary

From £25,250

Contract

Temporary (Full Time - 12 months)

Reference

811

Closing Date

21 October 2025

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.

This role is a 12 month Fixed Term Opportunity working full time, 35 hours per week, Monday to Saturday in our Thame Branch.

If this role is advertised as part time the salary will be pro rata.

You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches

What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday pro rata
• From January 2026, all colleagues will have access to fully funded private medical insurance
• A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance worth 8x your salary
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

Once we've received your application successfully, we will invite you to the first stage; our online assessments

Within a few hours you'll receive a link to your unique candidate hub – here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what's important to us in a member facing role at Nationwide.

In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Job Title:Customer Service Representative

Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits:

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

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