1220 Customer Service jobs in Southampton

• Salary Progression: Starting at £26, 0 rising to 0,000
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

Customer Services Representative

Type: Fixed Term Contract (12 months initial)
Location: Basingstoke
Salary: circa. 25,000 per annum

SRG are working with a global medical products and technologies company, with a mission to find & provide solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.

They have a current need for a Customer Service Representative to join their team. This is an integral role, providing outstanding Customer Care whilst supporting all of our client's customers. You will be responsible for delivering prompt responses to customer queries and ensuring efficient processing of Customer orders. You will also seek to maximise new business opportunities through referral leads and enhance business value through retention of existing customers.

The successful candidate will handle the following responsibilities:

• Support customers by phone, electronically and face to face.
• Process customer orders received via inbound and outbound telephone, email and post.
• Respond promptly to customer and colleague enquiries.
• Maintain complete and accurate records of all customer interactions in the company CRM system
• Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
• Drive long term business relationships and strengthen retention via customer registration to company programme.
• Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
• Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
• Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
• Develops relationships with customers through empathy and diplomacy

Qualifications needed and other requirements:

• At least 1-2 years of significant practical experience in customer services role
• High levels of empathy with active listening skills
• Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
• Ability to work collaboratively with internal and external stakeholders
• High level of organisational skills and an ability to prioritise workload whilst multitasking
• Excellent verbal, written and face to face communication skills
• Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
• Ability to work independently and as a team
• Proven track record of working towards KPI's and targets
• Attention to detail with a high level of accuracy
• Telephony, CRM and prescription system experience ideally

To Apply

If you want to find out more about this role or would like to make an application, click below or contact Theo Charles

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Location: Newport
Hours: 39 hours per week, Monday to Friday (8:00am -4.30pm or 8.30-5-pm)
Hybrid Working: Fully office-based - early friday finish
Salary: Competitive, with a strong benefits package

This is a fantastic opportunity to join a long-established, market-leading organisation within the manufacturing sector. Known for their quality products and commitment to excellent service, this business values collaboration, attention to detail, and long-term customer relationships. If you're passionate about delivering great service and want to work in a friendly, supportive environment, this could be your next career move.

We're now looking for a Customer Service Executive to join the team, supporting both UK and international customers.

You'll be at the heart of the customer journey, ensuring service excellence from order placement through to delivery.

• Acting as the main point of contact for customer enquiries, building strong relationships through clear and professional communication.

• Processing and checking orders accurately through in-house systems to ensure smooth delivery and high customer satisfaction.

• Working closely with other departments to progress orders, resolve any delivery issues, and ensure customers are kept fully informed.

• Supporting the external sales team with up-to-date product and order information to assist in ongoing sales activity.

• Managing product complaints, raising replacements or credits, and always striving to achieve a positive customer outcome.

As a Customer Service Executive , you'll bring a proactive, customer-focused approach along with excellent organisational skills.

• Previous experience in a customer service role, ideally within a fast-paced or manufacturing environment.

• Strong communication skills, both written and verbal, with a confident telephone manner.

• Good IT skills, including familiarity with Microsoft Office and internal systems.

• A proactive, solution-focused mindset and the ability to prioritise workload effectively.

• A team player who can also work independently and take ownership of their work.

In addition to a supportive and welcoming working environment, you'll benefit from:

• Competitive salary

• 25 days annual leave

• Non-contributory pension and life assurance after 2 years

• Private healthcare after 5 years

• Subsidised onsite facilities

• Early friday finish
• Share scheme equivalent

• The opportunity to be part of a business that genuinely values its people

Customer Service Advisors
Location: Hampshire
Salary: £24-25,500 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

• Be the first point of contact for a variety of customer queries via phone and email
li>Handle orders, updates, delivery queries, billing issues, and general service enquiries
• Accurately manage and update customer information across systems
• Provide thoughtful, solution-focused support, including for customers in vulnerable situations
• Resolve customer issues independently wherever possible, escalating only when necessary
• Stay current on service updates, internal communications, and best practices
• Support overall team goals through personal KPIs and shared responsibilities
• Ensure compliance with safety, data protection, and quality standards

What You’ll Bring

< i>Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
• Strong communication skills and a calm, professional approach
• Great attention to detail and ability to manage data accurately
• Confidence navigating new systems and multitasking in real-time environments
• A willingness to learn and adapt in a collaborative, team-oriented workplace
• Drive to contribute meaningfully to a high-performing team

What You’ll Gain

< i>Paid overtime and flexible shift options during peak seasons
• Performance-based hybrid working following successful probation
• A comprehensive six week onboarding programme with dedicated support
• Ongoing coaching, learning resources and development opportunities
• A workplace that values your contribution and supports long-term growth

To explore your future please email your CV 

We now have an exciting and varied opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. Rydon Maintenance provides hard facilities management services at the hospital incorporating planned preventative and reactive maintenance.

Rydon is a successful construction, development, maintenance, investment and management group operating throughout England. We are a dynamic, multi talented organisation, working across a wide range of construction market sectors within the built environment. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.

Some key responsibilities include;

• To monitor the outstanding repair calls within the helpdesk.
li>To take calls from general public who are requiring guidance regarding hospital appointments.
• Planning in daily works for site engineers.
• To ensure effective communication between our operational team and our client.
• Ordering of materials required by the engineers, speaking to suppliers and contractors. 
< i>Provide additional administration and support, where required for other team members and managers.
• Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern.

This is a varied and pivotal role within our busy and successful team. 

Experience Required

The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential.  Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel. 

If you have the above experience, we'd strongly encourage you to apply. 

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

Ringwood | 12.30/hr + Bonus (28,254 OTE) | Full-Time (40hrs/week)

Are you passionate about making a difference and delivering exceptional customer service ? We are looking for friendly, motivated individuals to support a major UK charity's national fundraising campaign through meaningful supporter engagement.

As a Customer Service Agent , you will be the first point of contact for supporters participating in a well-known charity event. You will help encourage continued participation and ensure every interaction leaves a positive impression.

Your key responsibilities will include:

• Responding to supporter enquiries via phone, email, and social media

• Logging interactions and outcomes in a CRM system

• Managing email inboxes and social media posts

• Troubleshooting and escalating when necessary

• Providing excellent service that encourages repeat participation

• Excellent communication skills - written and verbal

• Emotionally resilient, empathetic, and professional

• Multitasking abilities in a fast-paced environment

• Team player who can also work independently

• Previous customer service experience is beneficial

• 12.30 per hour + typical bonus of 200/month

• On-Target Earnings of 28,254/year

• 50% off selected public transport

• Discounted gym membership

• Free fruit, cycle-to-work scheme, and eye care vouchers

• Campaign incentives, recognition & prizes

• 500 referral bonus

• Career development and training provided

• Monday to Friday: 9am-5:30pm

• Occasional Saturday shifts (email support only)

• Flexibility may be required for evenings/weekends during peak periods

Help make a real difference in people's lives while growing your skills in a supportive, rewarding environment.

INDCP