Explore numerous customer service job opportunities in What Jobs are available for Customer Service in Southampton?
Showing 171 Customer Service jobs in Southampton
Customer Service Representative - Escalations
SO14 2BG Southampton, South East
£24000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a respected provider of essential services, is seeking a motivated and customer-focused Customer Service Representative to manage escalated customer inquiries and issues in **Southampton, Hampshire, UK**. This role is crucial in ensuring that complex or sensitive customer concerns are handled with professionalism, empathy, and efficiency, leading to positive resolutions and maintaining customer loyalty. You will act as a key point of contact for customers facing challenges that require advanced problem-solving skills and a thorough understanding of company policies and procedures. This position offers a rewarding opportunity to make a significant impact on customer satisfaction and contribute to the continuous improvement of service delivery.
Key Responsibilities:
Key Responsibilities:
- Investigate and resolve complex customer complaints and issues that have been escalated from frontline support.
- Communicate effectively with customers via phone, email, and chat, providing clear explanations and solutions.
- Liaise with internal departments and stakeholders to gather information and facilitate issue resolution.
- Document all customer interactions, actions taken, and outcomes in the CRM system with accuracy and detail.
- Identify root causes of recurring issues and provide feedback to management for process improvements.
- Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions.
- Maintain a high level of product and service knowledge to effectively address customer inquiries.
- Empower customers by providing them with the necessary information and support to resolve their issues.
- Strive to de-escalate tense situations and transform potentially negative customer experiences into positive ones.
- Contribute to team goals and departmental objectives related to customer satisfaction and resolution times.
- Participate in training sessions to stay updated on product changes and service enhancements.
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0
Customer Service Advisor
Southampton, South East
CONNELLS GROUP
Posted today
Job Viewed
Job Description
Customer Service Advisor
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Woolston. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Salary: £24,670
What’s in it for you?
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £4,670, additional ,000 once qualified
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits:
- Aviva Digi care + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
Morris Dibben is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
CC00678
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1
Customer Service Advisor
Southampton, South East
CONNELLS GROUP
Posted today
Job Viewed
Job Description
Customer Service Advisor
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Woolston. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Salary: £24,670
What’s in it for you?
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £4,670, additional ,000 once qualified
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits:
- Aviva Digicare + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
Morris Dibben is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
CC00644
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2
Christmas Customer Service Assistants
SO14 Newtown, South East
First home improvements
Posted 4 days ago
Job Viewed
Job Description
Customer Service Assistants.
Customer service assistant wanted in our Southampton office. You will be working very closelywith customers,showing and relaying about our products and services,booking in appointments and working apart of a small team.
Duties will include:
- Speaking with new exisitng customers.
- Working apart of a small team.
- Relaying to a manager.
- KPI'S.
Company offers:
- Incentives
- Days / nights out.
- Uncapped commission.
- Christmas and New year eve / day OFF!
- Weekly pay
- Training provided no experience needed but eperience would be beneficial.
Lots of opportunities to grow within the business.
Immediate starts available.
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3
Customer Service Team Leader
SO14 2AQ Southampton, South East
£26000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
We are looking for an experienced and enthusiastic Customer Service Team Leader to join our client's growing team. This is a hybrid role, offering a balance between remote work flexibility and essential on-site supervision and team engagement at our **Southampton, Hampshire, UK** office. You will be responsible for leading, coaching, and motivating a team of customer service representatives to deliver exceptional customer experiences. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. Your key responsibilities will include overseeing daily operations, managing team performance, ensuring service level agreements (SLAs) are met, and handling escalated customer inquiries. You will also be involved in training new team members, conducting performance reviews, and implementing strategies to enhance customer satisfaction and loyalty. Experience in a supervisory or team lead role within a customer service environment is essential. Proficiency with CRM software and contact center technologies is required. You should have a proactive approach to problem-solving, be able to identify areas for improvement, and implement effective solutions. This role requires a dedication to fostering a positive and productive team environment, both remotely and in the office. We are seeking an individual who is passionate about customer service and committed to driving team success. The hybrid nature of this position allows for effective remote management of certain tasks, whilst ensuring crucial in-person support and team building at our Southampton location. Your leadership will be instrumental in maintaining high standards of service and contributing to the overall success of our customer support operations.
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4
Customer Service Team Leader
SO14 1AA Southampton, South East
£30000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of digital services based in **Southampton, Hampshire, UK**, is seeking an experienced and motivational Customer Service Team Leader to manage and inspire their dedicated customer support team. This role is crucial for maintaining exceptional customer satisfaction levels and ensuring the efficient handling of all customer inquiries and issues. You will be responsible for guiding your team, fostering a customer-centric culture, and implementing best practices in customer service operations.
The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles and operations. Key responsibilities include leading, coaching, and developing a team of customer service representatives, monitoring team performance, and ensuring service level agreements (SLAs) are met. You will handle escalated customer complaints and complex issues, providing effective solutions and ensuring customer retention. This role involves analysing customer feedback and service metrics to identify areas for improvement, and implementing strategies to enhance the overall customer experience. You will also be involved in training new team members, developing training materials, and ensuring that all team members are equipped with the necessary knowledge and skills to excel. A proactive approach to problem-solving, the ability to motivate and engage a team, and a commitment to delivering outstanding customer service are essential. You will work closely with other departments to ensure a seamless customer journey and contribute to the continuous improvement of customer service processes.
Key Responsibilities:
The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles and operations. Key responsibilities include leading, coaching, and developing a team of customer service representatives, monitoring team performance, and ensuring service level agreements (SLAs) are met. You will handle escalated customer complaints and complex issues, providing effective solutions and ensuring customer retention. This role involves analysing customer feedback and service metrics to identify areas for improvement, and implementing strategies to enhance the overall customer experience. You will also be involved in training new team members, developing training materials, and ensuring that all team members are equipped with the necessary knowledge and skills to excel. A proactive approach to problem-solving, the ability to motivate and engage a team, and a commitment to delivering outstanding customer service are essential. You will work closely with other departments to ensure a seamless customer journey and contribute to the continuous improvement of customer service processes.
Key Responsibilities:
- Lead, coach, and motivate a team of customer service representatives.
- Monitor team performance against KPIs and SLAs, providing regular feedback.
- Handle and resolve escalated customer complaints and complex inquiries.
- Ensure consistent delivery of high-quality customer service.
- Analyse customer feedback and service data to identify trends and implement improvements.
- Develop and deliver training programs for the customer service team.
- Contribute to the development and refinement of customer service policies and procedures.
- Collaborate with other departments to ensure a unified customer experience.
- Manage team scheduling and resource allocation.
- Foster a positive and productive team environment.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team leadership capacity.
- Excellent leadership, coaching, and interpersonal skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and customer support platforms.
- Excellent problem-solving and conflict-resolution abilities.
- Strong verbal and written communication skills.
- Ability to analyse data and implement process improvements.
- Customer-focused mindset and a passion for service excellence.
- Experience in the digital services industry is a plus.
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5
Customer Service Team Lead
SO15 1GW Southampton, South East
£30000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce business, is seeking an experienced and motivated Customer Service Team Lead to manage and inspire their support team in **Southampton, Hampshire, UK**. This hybrid role offers the best of both worlds, combining essential in-office collaboration with remote flexibility. You will be responsible for overseeing daily customer service operations, mentoring a team of customer support representatives, and ensuring the highest levels of customer satisfaction. The ideal candidate will possess exceptional leadership skills, a strong understanding of customer service best practices, and a passion for delivering outstanding support.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a customer-centric leader to make a significant impact within a dynamic organization. Join us and help shape exceptional customer experiences.
Key Responsibilities:
- Lead, coach, and motivate a team of customer service representatives to achieve performance targets.
- Oversee daily customer service operations, ensuring efficient and effective resolution of customer inquiries.
- Monitor customer interactions across various channels (phone, email, chat, social media) and provide feedback for improvement.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Train new team members on company policies, product knowledge, and customer service protocols.
- Handle escalated customer issues with professionalism and efficiency.
- Analyze customer service data and metrics to identify trends, areas for improvement, and reporting insights.
- Collaborate with other departments (e.g., sales, marketing, product development) to ensure a seamless customer experience.
- Maintain up-to-date knowledge of company products, services, and policies.
- Contribute to the development and refinement of customer service processes and procedures.
- Ensure team adherence to quality standards and performance metrics.
- Foster a positive and supportive team environment.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field, or equivalent relevant experience.
- Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead role.
- Proven ability to lead and motivate a team effectively.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support platforms.
- Proficiency in analyzing customer service data and generating reports.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Adaptability and willingness to embrace change.
- Experience in e-commerce or retail customer service is a strong advantage.
- Comfortable working in both an office and remote setting as required by the hybrid model.
This is an excellent opportunity for a customer-centric leader to make a significant impact within a dynamic organization. Join us and help shape exceptional customer experiences.
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6
Customer Service Manager - Technical Support
SO15 1GZ Southampton, South East
£38000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Customer Service Manager to lead their Technical Support team in **Southampton, Hampshire, UK**. This role requires a strong leader with a passion for customer satisfaction and a deep understanding of technical support operations. You will be responsible for managing a team of support professionals, ensuring the efficient and effective resolution of customer issues, and continuously improving the customer support experience. The ideal candidate will possess excellent communication, problem-solving, and team management skills.
Key Responsibilities:
Qualifications:
This is a significant opportunity to lead a dedicated team and shape the customer support function for a growing technology company in **Southampton, Hampshire, UK**.
Key Responsibilities:
- Lead, mentor, and motivate a team of technical support specialists, fostering a culture of excellent customer service.
- Develop and implement strategies to ensure timely and effective resolution of customer technical issues.
- Monitor team performance, track key metrics (e.g., response time, resolution time, customer satisfaction), and implement improvements.
- Manage customer escalations and ensure prompt and satisfactory resolution.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Collaborate with product development and engineering teams to identify and resolve recurring technical issues.
- Ensure adherence to service level agreements (SLAs) and customer support policies.
- Conduct regular performance reviews and provide ongoing coaching and training to team members.
- Identify training needs and develop programs to enhance team skills and product knowledge.
- Manage the support ticketing system and ensure efficient ticket routing and handling.
- Gather customer feedback and provide insights to management for product and service improvements.
- Oversee the onboarding and training of new customer support staff.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field; relevant certifications are a plus.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or management role.
- Proven experience in managing and leading a team of customer support professionals.
- Strong understanding of technical support principles and best practices.
- Excellent problem-solving and analytical skills.
- Exceptional communication, interpersonal, and customer-facing skills.
- Proficiency in customer support software and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to manage multiple priorities and work effectively under pressure.
- Experience in the software industry is highly desirable.
- A strong commitment to delivering outstanding customer service.
This is a significant opportunity to lead a dedicated team and shape the customer support function for a growing technology company in **Southampton, Hampshire, UK**.
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7
Senior Customer Service Team Lead
SO15 1AA Southampton, South East
£35000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a forward-thinking company committed to exceptional customer experiences, is looking for a motivated and experienced Senior Customer Service Team Lead to join their team in Southampton, Hampshire, UK . This is a fantastic opportunity for a natural leader who is passionate about customer satisfaction and possesses a strong understanding of customer service operations. You will be responsible for guiding, coaching, and motivating a team of customer service representatives to achieve outstanding performance metrics and deliver unparalleled support. Your duties will include overseeing daily team operations, handling escalated customer inquiries and complaints, developing and implementing effective customer service strategies, training and mentoring team members, monitoring performance against KPIs, and identifying areas for service improvement. You will also be involved in reporting on team performance and contributing to strategic planning for the customer service department. The ideal candidate will have a proven track record in a customer service leadership role, excellent interpersonal and communication skills, and a deep understanding of customer service principles and best practices. You should be adept at conflict resolution, possess strong organisational abilities, and be proficient in using customer relationship management (CRM) software. A proactive approach to problem-solving and a commitment to fostering a positive and supportive team environment are essential. This role utilises a hybrid working model, requiring regular presence in our Southampton office for team management, training, and collaborative sessions, while also offering flexibility for remote working. If you are a dedicated leader looking to make a significant impact on customer satisfaction in the Southampton area, we encourage you to apply.
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8
Senior Customer Service Advisor - Technical Support
SO15 1AE Southampton, South East
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Senior Customer Service Advisor with a strong aptitude for technical support. This hybrid role, based in **Southampton, Hampshire, UK**, requires a balance of remote flexibility and on-site presence for team collaboration and training. You will be the primary point of contact for customers seeking assistance with technical issues, providing first-line support, troubleshooting, and guiding them through solutions. The ideal candidate possesses excellent communication skills, patience, and a proven ability to resolve complex technical queries effectively, escalating issues when necessary.
Responsibilities:
Qualifications and Experience:
This is a great opportunity to advance your career in customer service and technical support. Join a supportive team and make a real difference to customer experience.
Responsibilities:
- Provide high-level technical support and customer service via phone, email, and chat.
- Troubleshoot and resolve a wide range of customer technical issues related to our products/services.
- Guide customers through product setup, installation, and usage.
- Identify and diagnose software and hardware problems, offering appropriate solutions.
- Escalate complex technical issues to higher support tiers or relevant departments, ensuring clear documentation.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Develop and update knowledge base articles and troubleshooting guides.
- Train and mentor junior customer service advisors on technical aspects and best practices.
- Identify trends in customer issues and provide feedback to product development teams.
- Contribute to improving customer satisfaction and retention through excellent service.
Qualifications and Experience:
- Proven experience in a customer service role, with a significant focus on technical support.
- Strong understanding of common software, hardware, and network issues.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and active listening skills.
- Patience and empathy when dealing with customers.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work effectively both independently and collaboratively in a hybrid work environment.
- Strong organisational skills and attention to detail.
- Experience in training or mentoring colleagues is a plus.
- Relevant certifications in IT support or customer service are beneficial.
This is a great opportunity to advance your career in customer service and technical support. Join a supportive team and make a real difference to customer experience.
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