1557 Customer Service jobs in Trowbridge

Customer Service Representative

Red Recruitment is recruiting for a customer service representative for a highly professional and renowned insurance company.

The role is perfect for someone who enjoys customer service and wishes to develop their career with an employer of choice.

The salary for the role is 26,000 per year and is based in Bristol.

Benefits and Package for a Customer Service Representative:

• Salary: 26,000 per annum and up to 10% additional bonus
• Hours: Monday - Friday, Shift Pattern between 8am -6pm
• Contract Type: Permanent
• Location: Bristol
• Potential hybrid working post probation
• Annual pay review
• 25 days annual leave + bank holidays + buy more holidays if you love to travel
• Full training provided to obtain a CII Diploma
• Plenty of opportunities to progress and learn
• Health and Wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Assistance Programme
• Contributory pension scheme, up to 20%, including your 8% contribution
• 20 contribution to a monthly gym membership - subject to terms
• Access to savings at High Street brands

Key Responsibilities of a Customer Service Representative:

• Help our commercial customers assess and evaluate risks to determine the best insurance coverage for each business.
• Provide exceptional service to customers by dealing with requests about customer policy, insurance renewals and mid-term adjustments.
• Interacting via live chat as well as through telephone calls.
• Considering customer's requirements and developing long -lasting relationships by building rapport.
• Responding to customers and going above and beyond to help them.

Key Skills and Experience of a Customer Service Representative:

• A customer-focused approach gained from your experience working in customer service roles. You're confident in handling a variety of customer situations and can think creatively to find solutions.
• The ability to remain composed and focused under pressure and to thrive in a fast-paced environment, managing your time well to hit your goals.
• A knack for critical thinking and analysis, helping you interpret information and making solid decisions.
• Strong communication skills, that make it easy for you to build and maintain great working relationships.
• A curious and eager-to-learn mindset, always looking for better, more efficient ways to get things done.

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

• Respond promptly and professionally to customer inquiries via phone, email, and online chat.
• Address and resolve customer complaints and issues efficiently and effectively.
• Provide accurate information about products and services.
• Guide customers through processes and troubleshoot common problems.
• Maintain detailed and accurate records of customer interactions and transactions.
• Escalate complex issues to the relevant departments or team leads.
• Contribute to customer satisfaction by delivering exceptional service.
• Process orders, forms, applications, and requests.
• Identify opportunities to improve the customer experience.
• Work collaboratively with team members to share best practices.

• Previous experience in customer service or a related field is highly desirable.
• Exceptional communication and interpersonal skills.
• Strong problem-solving capabilities and the ability to think on your feet.
• Proficiency in using customer service software and general computer skills.
• Ability to work independently and manage time effectively in a remote environment.
• A positive and empathetic approach to customer interactions.
• Reliable internet connection and a suitable home working environment.
• Flexibility to work varied hours as per the part-time schedule.

• Greet visitors and handle front desk duties
• Coordinate meeting rooms, events, and catering
• Answer phones and respond to customer enquiries
• Providing general administrative support
• Ensuring a welcoming and professional environment

• Friendly, polished communicator with strong organisational skills
• Confident with Microsoft Office and quick to learn new systems.
• Calm under pressure, proactive, and a genuine team player
• Friendly, polite, and organised
• Previous experience is helpful but not essential

• 26,000 per annum + great benefits
• Summer and Christmas social events
• Ability to grow within a corporate business

• Answering customer inquiries via phone, email, and live chat promptly and accurately.
• Resolving customer complaints and issues effectively, escalating when necessary.
• Providing information on products, services, pricing, and promotions.
• Guiding customers through order placement, account management, and returns processes.
• Documenting customer interactions and updating customer records in the CRM system.
• Identifying customer needs and recommending appropriate solutions or products.
• Adhering to service level agreements (SLAs) and quality standards.
• Collaborating with internal teams to resolve complex customer issues.
• Contributing to a positive and supportive remote team environment.
• Continuously seeking opportunities to improve customer satisfaction and loyalty.

U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Bristol. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.

About the Role

Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.

Role Responsibilities

• Generating quotes based on customer requirements and managing bookings
• Confirming vehicle bookings and customer needs through phone calls
• Administering Rental Hire Contracts
• Utilizing internal systems for creating and processing vehicle bookings
• Verifying customer ID and making decisions based on insurance requirements
• Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
• Checking vehicles in and out with customers, explaining terms of the hire
• Handling payments, processing refunds via credit cards, cash, and online payment methods
• Managing customer queries and complaints both over the phone and face-to-face
• Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
• Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
• Assisting with deliveries and collections of vehicles when required
• Assisting with vehicle valeting when necessary

Requirements

About You

The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.

• Full clean UK driving license

• Positive "Can do" attitude
• Ability to thrive in a fast-paced, changing environment
• Strong team player
• Commitment to providing excellent customer service
• Excellent telephone manner and communication skills
• Ability to work under pressure and meet deadlines
• Resilience in handling customer queries and complaints

Benefits

About Us  

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

What We Offer

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• On-site parking where available
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program

Join our Team as a Customer Service & Sales Representative ( A valid driver's licence and access to reliable transportation ) - Full time only

Are you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!

As a Customer Service & Sales Representative , you will:

• Engage with p.

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Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 35 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1308/ / /R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 35 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1308/ / /R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!