1426 Customer Service jobs in Trowbridge

Call Centre Advisor

• Answering inbound calls to book appointments
• Calling Customers to book appointments
• To ensure that all customer communication, both verbal and written, is of the highest standard at all times
• Recording and logging all correspondence and updating and maintaining a database

Person Specification

• Must have a confident, professional telephone manner
• Previous experience of a similar role
• IT literate with accurate data entry skills
• Ability to work as part of a team to achieve team goals

This role will be working on average 40 hours per week between 8am and 6pm and will include weekend on a rota basis

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Your new company
National business based in Wiltshire based near Blagrove

Your new role

• Act as the first point of contact for all internal and external customers via telephone, email and written correspondence
• Deliver quotes in a timely and accurate manner for the full range of products, including ensuring alignment with KPIs and SLAs
• Be able to deal with the process of signing contract documents in the system and be able to handle payment of vehicle records, including maintaining system and other company records
• Experience in administration - you'll need to accurately produce all contractual documents for financial products in line with company procedures
• Manage approved requests for any contractual changes, including early settlement, terminations and insurance losses and ensuring that system records and tracker spreadsheets accurately reflect these updates
• Manage the end-to-end lease process for all vehicles, including customer communication to ensure returns and/or terminations as needed.
  
  

What you'll need to succeed

• Customer focussed - enthusiastic about delivering an exceptional service through proactive communication.
• Organised - able to simultaneously track and progress in multiple cases.
• Diligent - accurately conduct a range of administrative duties.
• Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.
• Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.
  
  

What you'll get in return

• Agile working
• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 27 days annual leave plus bank holidays
• Competitive pension
• 4x basic salary life assurance
  
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Service Administrator / Sales Support Executive
Trowbridge
12.50 - 13.70 per hour depending on experience

We are looking for an organised and outgoing individual to work as a Customer Service Administrator / Sales Support Executive, within a varied and fast paced role. With excellent customer service skills and accurate administrative ability, you will be supporting sales staff with a wide range of duties.

This is a role where each day can bring a fresh challenge, tasks will differ dependent upon customer requirements and your role will play an integral part in the teams success.

Duties will include, but will not be limited to:

- Handling incoming telephone enquiries
- Assisting with marketing including social media
- Maintaining internal databases
- Ensuring office stationery supplies are maintained
- Assisting with customer account management
- Data entry
- Managing an accurate filing system for company paperwork

This is a great role for someone who loves being organised. Although there will be certain standardised processes to follow, you can really make some of this role your own and we welcome new ideas.

If you have previous experience in customer services, sales support or administration, have great IT skills, an excellent telephone manner and a creative flair, then we may have the opportunity for you.

Salary will be dependent upon experience. No evening or weekend work and an early Friday finish.

For immediate consideration and further information, please apply.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

Customer Service Representative - IT Services

Corsham

12 month fixed term contract - 29,000

An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.

Key Responsibilities:

* Log and manage incidents and service requests, ensuring full and accurate documentation

* Assess and confirm priority levels, ensuring information is complete and up to standard

* Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution

* Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions

* Coordinate scheduled and ad-hoc service tasks in line with operational priorities

* Support reporting and change management processes

* Contribute to monthly reviews, performance reports, and service metrics tracking

* Collaborate with various internal functions to deliver contracted and ad-hoc managed services

* Escalate service concerns promptly and maintain consistent productivity

Requirements:

* ITIL Foundation Certification is highly desirable

* Some experience in a service desk or IT customer support environment

* An understanding of service desk procedures and ticketing systems

* Enthusiastic and self-motivated with a genuine interest in service delivery

* Strong communicator with professional telephone and written skills

* Excellent problem-solving skills and ability to stay calm under pressure

* Familiarity with change control and operational data centre tasks is an advantage

Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.

Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).

Customer Service Administrator
Full Time, Permanent
27,000 to 31,000 (depending on expereince)
Melksham, Wiltshire (onsite)

Would you love to work for a growing company on the outskirts of Melksham? Do you thrive on working in a high-performing team? If the answer is YES, then apply today, this could be the role you've been looking for!

Working in partnership, my client is looking to recruit a proactive and professional Customer Service Administrator to join their dedicated team in Melksham. You will support the business by providing top-quality service to their customers.

Responsibilities:

• First point of contact for all queries
• Building rapport with customers
• Receiving and processing customer orders
• Update and maintain the in-house CRM system
• General Administration

Skills & Expereince:

• Previous sales order processing expereince is essential
• Previous customer service expereince is essential
• Professional & polite telephone manner
• Proactive & engaging approach
• Excellent communication & organisation skills

Due to the location of the client, having your own transport would be beneficial.

Successful candidates will be contacted within 7 working days of their applications. Should you not hear from us within this time, please assume that your application was unsuccessful.

Customer Service Administrators are needed to provide exceptional customer service to patients over the phone. This long term opportunity in Trowbridge requires individuals with a passion for customer care and a supportive, empathetic approach.

Client Details

Our client based in Trowbridge, Wiltshire, is going through a busy period and requires additional support. Located next to excellent public transport routes, there is also free parking for those who drive.

Description

As the Customer Service Administrator, you will be responsible for:

• Calling a high volume of customers (no cold calling)
• Building relationships with the same customers weekly
• Processing orders
• Data inputting
• Dealing with queries
• Maintaining a professional and caring telephone manner
• Support the team in daily administrative tasks.
• Collaborate with colleagues to streamline processes and enhance service delivery

Profile

In order to be considered for the Customer Service Administrator role, you must be able to do most, if not all of the above.

Job Offer

The chance to work in an ongoing temporary position with the high potential to go permanent.

• Managing customer enquiries and providing professional, polite, and productive communication.
• Delivering exceptional customer service and building strong rapport with clients.
• Creating accurate estimates using bespoke software (full training provided).
• Coordinating the enquiry process from initial brief to design, order, and delivery.
• Following up on quotes to secure orders in a timely manner.
• Prioritising tasks, ensuring attention to detail while managing multiple responsibilities. 

• Strong communication skills to liaise effectively with customers, suppliers, and colleagues. High levels of numeracy, literacy, and attention to detail.
• Ability to follow procedures and processes accurately.
• Professionalism, punctuality, and a presentable appearance.
• Some background/understanding from a manufacturing, production, or technical business could be advantageous but not essential (training provided).

• Competitive salary with a generous annual bonus scheme.
• 23 days annual leave plus public/bank holidays.
• Long service awards (10–40 years).
• Contributory pension scheme.
• Free on-site parking.
• Access to our Employee Assistance Programme (EAP) for well-being support.