1996 Customer Service jobs in West Midlands

WHJS1_UKTJ

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 16 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50.2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2908/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
li>Responding to customer queries via phone/email
• Responding to any issues regarding pricing  or orders
li>Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.

Your new company
We are looking for a number of Customer Service Advisors to join the Housing Repairs team within Birmingham City Council. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within the daily lives of the community.

Your new role
Housing Repairs BCC is the largest local authority in Europe and has a responsibility to maintain their properties and report emergency or non-emergency repairs in line with the agreements between the council and contractors. Housing repairs also assist and provide information to the Rents department in order for tenants to keep up with their rental payments and other responsibilities such as council tax so that the council can support them.

Working hours are Monday to Friday 8am - 8pm on an 8-hour shift rotation basis, with a 15-minute break and a 30-minute lunch break - both unpaid. This is a full-time position.

There will be an 8-week training period based fully in office with an experienced trainer. All candidates will be assessed during the training and will also be required to complete legal paperwork in order to access data-protected systems. Once you have completed training and have been signed off by the academy training, you will be able to work from home.

Candidates are required to have a good Wi-Fi signal with a suitable workstation to enable working from home. Training and support will continue to be available on an ongoing basis.

What you'll need to succeed
The ideal candidate will have strong customer service skills and have the confidence to work on their own. Candidates from a call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with the fast-paced nature of the role. Staff will be required to cover the full contractual period with NO annual leave booked for the first 8 weeks due to the training period.

Please apply for this position without a notice period as this is an immediate start position.

What you'll get in return
As the largest leading local authority in Europe, with their reputation solely built upon their passionate investment people, your employment as a Customer Service Advisor will be a rewarding perk of the job, as you will be taking pride in the speed of service within Birmingham City Council as an organisation. You will receive an employee pension scheme and unlimited progression. You will also receive a competitive wage paid weekly.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

SF Recruitment have partnered with an organisation near Cradley Heath who are looking to recruit a Customer Service Administrator to join their team on a permanent, site based basis.

Salary: competitive


Responsibilities include:

- Prompt and efficient processing of customer enquiries, orders and correspondence - communicating via email, teams and telephone.
- Checking stock availability and lead times on SAP
- Make quotations in SAP and actively follow up on them
- Inform (potential) customers about our products and procedures
- Order entry in SAP
- Follow up open orders, stock and MTO
- Inform customers of actions and price changes
- Working with other company functions and personnel in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally
- Maintain reliable files on customer, end user and product information
- Handle any type of complaint in a proficient way and recording in internal systems
- Create/provide documents
- Determine shipment method and price
- Invoice queries and credit request creation
- Support colleague & sharing best practice
- To carry out any other duties as necessary when directed by the UK Team Leader or the EMEA Customer Experience Manager.

Customer Service Advisor

£12.21 per hour plus monthly bonus

35 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

Customer Service Advisor – Hybrid (2 Days Remote)

Location: Warwick, Warwickshire
Salary: £24,576 per annum + Excellent Benefits
Hours: Monday–Friday, 8:30am–5:00pm (No weekends or late shifts)
Job Type: Full-time, Permanent

Do you thrive on delivering great customer service? We’re looking for a Customer Service Advisor to join a supportive, established and successful company in Warwick. This is an opportunity to build your career with a business that values professional growth, wellbeing, and work–life balance.

This Customer Service Advisor position offers:

• Hybrid working (after completion of training) – 2 days from home each week
• Private healthcare
• Critical illness & death-in-service cover
• Staff discounts & regular social events
• Free on-site parking
• Convenient location near Warwick Parkway station and the A46

What you’ll do as a Customer Service Advisor:

• Provide excellent customer support across phone, email, live chat, and web queries
• Handle admin tasks to keep processes running smoothly
• Represent the brand with professionalism, empathy, and positivity

What we’re looking for in a Customer Service Advisor:

• Previous customer service ideally in a call centre or contact centre or customer-facing experience
• A friendly, approachable personality with strong communication skills
• Confident using Microsoft Office and IT systems
• Able to commute reliably to Warwick for office days (8:30am start)

Whether your background is in call centres, contact centres, hospitality, retail, healthcare, or administration —if you’re passionate about helping people and providing excellent customer service, please apply.