1856 Customer Service jobs in West Midlands

Customer Service Advisor

Temporary ongoing role

Rugby/Crick area

08:45-17:00 Mon-Thursday, 09:00-16:00 Friday

12.46 per hour

Do you have Excellent Customer Service Skills?

Do you want to work in a custom built, state of the art HQ?

Then this is the job for you!

We are currently recruiting for a thriving, well respected Manufacturing business based in Rugby that are looking to grow their Customer Service team.

The hours for the position are Monday- Thursday 08:45-5PM with an early finish Friday!

Interviews will be taking place on 14th and 18th August with starts dates W/C 18th August.

So what would I be doing?

• Inbound and outbound calls
• Placing and updating customer orders on the system
• Liaising with couriers
• Responding to the company mailbox
• Any other supporting duties

But what experience do I need?

• Previous office administration/customer service experience
• A positive personality and a proactive nature
• Computer literacy
• Any experience with SAP highly advantageous

And what do I get?

• Weekly pay via SolviT Recruitment
• Friendly and supportive team with a good sense of humour
• Lots of training
• Modern working environment with excellent facilities

If this sounds like the role for you then APPLY NOW! Alternatively send your CV

#Wecansolvit #CustomerService

Customer Service Specialist
Birmingham  central (hybrid after probation)
£30,000 – £32,000 + 10% Bonus + fantastic Benefits package (see below)
Working Hours: 7:00–3:30 / 8:00–4:30 (either or/or a mix of the two)

Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics?

 We’re looking for a Customer Service professional who can provide exceptional support to our international dealer network, based in the Middle East and Africa. We are seeking someone who understands Ex Works shipments, who also has an understanding of global import/export processes (although this is handled by a team in Holland)

Working in this role, you will be:

• Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service.
li>Handling international orders and co-ordinating shipments together with the team in Holland, ensuring all regulations and compliance is met
• Managing Ex Works shipments to the Dealers in the Middle East and Africa, including high volume shipments.
• Being responsible for the order management, including placing orders and providing accurate pricing and quotes.
• Working closely with international factories and supply chain contacts.

We are seeking outstanding candidates who can demonstrate:

• Proven experience in Customer Service on a global basis, with exceptional communication skills both verbally and written
• A good understanding of international shipping and import/export regulations.
• Experience dealing with dealers/distributors in global markets and an understanding of Ex Works.
• Fabulous organisational skills and someone who is detail-focused and able to juggle multiple international shipments and timelines.

It’s a fabulous company and you will be rewarded with an excellent Benefits package including:
10% bonus potential, defined contribution pension plan – employer contribution 6%, 25 days holiday increasing to 27 after 5 years’ service, Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months service. Health Cash Plan – standard benefits covered by the company but also opportunity to upgrade benefits at employee cost. Death in service benefit – x4 annual salary.
There is potential for hybrid working after initial training period of minimum of 3 months.

If you feel you have the relevant skills and experience and want to work for a well respected global market leader, please get in touch ASAP.

The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.

Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.

You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. 

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.
 

Join Our Team as a Customer Sales Advisor!
Location: Stratford-upon-Avon
Contract Type: Permanent

Do you have a passion for delivering outstanding customer service? If so, we invite you to join our vibrant team in Stratford-upon-Avon as a Customer Sales Advisor! Your role will be pivotal in ensuring our customers receive exceptional support, all while helping us move towards a more sustainable future.

What You'll Do:
As a Customer Sales Advisor, you will be at the forefront of our customer experience. Your key responsibilities will include:

• Efficiently Manage Service Issues: Tackle incoming service challenges head-on to uphold our high standards of service delivery.
• Effective Communication: Address customer inquiries, complaints, and feedback with a positive and engaging approach.
• analyse Customer Data: Review trends and data to pinpoint areas for improvement and enhance our service offerings.
• Team Collaboration: Foster a supportive environment by guiding and assisting fellow team members.

Who You Are:
We're looking for enthusiastic individuals who are committed to providing exceptional customer support. The ideal candidate will possess:

• Proven Experience: A background in customer service that showcases your ability to connect with customers.
• Strong Leadership Skills: The capability to motivate and manage diverse teams, both internal and external.
• Technical Proficiency: Comfort with customer service software and tools, including Excel, to streamline processes.

Why Join Us?

• Convenient Location: Our office is just a 14-minute walk from Stratford-upon-Avon Parkway train station, making your daily commute a breeze!
• Dynamic Work Environment: Be part of a lively team that values collaboration and innovation.
• Career Growth Opportunities: We believe in investing in our employees. You'll have access to training and development programmes to help you advance your career.

If you're excited about the prospect of providing top-tier customer support and are ready to make a significant impact, we want to hear from you!

How to Apply:

Don't miss out on this fantastic opportunity! Click the apply button and submit your application today. Let's work together to create a memorable customer experience while contributing to a more sustainable future.

Join us in making a difference! Your journey starts here.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
li>Responding to customer queries via phone/email
• Responding to any issues regarding pricing  or orders
li>Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.

Working as part of the Customer Service and Sales Department, you will be responsible for accurately booking customer orders and promptly addressing customer service enquiries with professionalism, predominantly through email and other various channels. This role is ideal for someone with a passion for customer care who excels in a fast-paced environment.

Key Responsibilities:

• Accurately process customer orders received via email and occasionally by phone, ensuring all details are correct and orders are fulfilled in a timely manner.
• Handle customer queries, such as chasing orders, tracking deliveries, and providing updates on lead times for back orders through various channels, including email, live chat, social media, and phone calls.
• Address and resolve issues related to completed deliveries, ensuring customer satisfaction.
• Manage customer complaints courteously and professionally, ensuring each customer feels heard and valued.
• Escalate enquiries to the appropriate team, such as the technical or product teams, when necessary.

Skills & Experience:

• Previous experience in a customer service or administrative role is essential.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in using customer service software, CRM systems.
• A positive attitude and a passion for delivering exceptional customer service.

We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams

• Raises manual notes for permitted scenarios and updates Manual Log

• Raises credit notes adhering to the credit note request procedure

• Takes payments from customers and reconciles banking for gas and equipment

• Calculates commission payments to agents and makes adjustments to cylinder holdings

• Completes manual template to create Proforma Invoices as required

• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert

• Develops and maintains knowledge of products, services and systems as required

• Identifies sales opportunities for referral to the sales team

• Develops strong long term relationships with customers and agents to fully understand their needs

• Provides proactive service to select customers based on outbound contact

• Manages work within KPI / target framework to optimise customer experience and productivity

• Process cash and card payments over the counter securely and responsibly

• Take initiative by informing regular customers of new products or services and price changes

• Listen to and resolve customers' complaints regarding products or services

• Answer customers' questions about merchandise and advise customers on merchandise selection

• Be instrumental in accurate and timely stock counts

• Confident and clear communication skills across all contact channels

• Capable of prioritising workload and solving problems

• Able to remain focused in a busy telephone environment

• Willingness to learn about industry, products, customer and agent requirements

Location:  Nuneaton
Salary:  £28,043

Hours:  Monday to Friday, shift rota between 08:00 – 18:00

We are looking for a highly motivated Customer Service Advisor  to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.

• Manage customer relationships and communication for all aspects of service and delivery.
• Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
• Maintain performance metrics and complete daily tasks efficiently.
• Assist with customer campaigns, including order processing and stock data management.
• Support KPI reporting and escalate issues when necessary.
• Identify customer issues and contribute to service improvement initiatives.
• Maintain detailed documentation for customer service processes.
• Participate in ongoing training and professional development.
• Work closely with cross-functional teams to resolve queries and enhance service delivery.
• Adapt to business needs and support a culture of continuous improvement.
• Ensure compliance with health and safety policies.

• Strong customer service background with the ability to manage relationships at all levels.
• Excellent communication and problem-solving skills.
• Ability to adapt to change in a fast-moving environment.
• Process-driven with a focus on service improvement and efficiency.
• Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
• Relevant customer service qualification or equivalent experience.
• Full UK driving license or ability to travel if required.

INDH
 

Customer Service Representative Wanted

Our client is currently looking for an additional customer service representative for initially maternity cover starting immediatly untill May 2026 but for the right candidate this will turn into a fulltime role due to current planned growth, having your own transport is essential for this role due to the business currently being based in Coleshill but at the end of september will be moving to Oldbury to a new premesis. Hours are 9am-5pm mon-thurs and 9am-4pm fri.

Responsibilities:

• Handle high-volume customer interations via phone, email, and in person
• Develope comprehensive knowledge of products, services and market competitors
• Maintain detailed customer records and sales activities in CRM system
• Develop strong customer relationships to identify upselling opportunities
• Successful close deals new and excisting clients
• Research and resolve customer inquiries promptly
• Deliver exeptional customer experiences

Requirments:

• Must drive due to location
• Education to A level or Higher
• Time Managment and prioritise tasks
• Relationship building experience
• Experience in fast pased manufacturing envirioment
• Excellence in both verbal and written communication

If you think this could be the next role for you please apply with your cv to this advert and one of our team will contact you to progress you application.

Are you a customer service enthusiast ready to make a positive impact in the manufacturing and production industry? Our client is looking for a dedicated Customer Service Specialist to join their vibrant team in Evesham! This is an exciting opportunity for someone with a passion for excellence and a knack for managing relationships.

As a Customer Service Specialist, you will be the heartbeat of our organisation, acting as the central point of contact for our clients esteemed customers. Your mission? To deliver an exceptional customer experience while managing order processes with precision and care.

Key Responsibilities:

* Order Management: Oversee the entire order process from placement to delivery using the Customer Relationship Management and ERP systems.
* Customer Engagement: Build strong relationships with both internal and external stakeholders, ensuring customer requirements are met and communicated effectively.
* Performance Reviews: Prepare and lead regular performance reviews with customers to enhance service delivery.
* Complaint Resolution: Acknowledge and address customer complaints promptly, ensuring effective feedback loops.
* Inventory Management: Collaborate with various functions to manage customer finished goods levels and aged inventory.
* Process Improvement: Continuously seek ways to enhance customer relations and streamline processes for better service.

What We're Looking For:
* Experience: Minimum of 3 years in a customer service role, preferably within the manufacturing sector.
* Technical Skills: Proficiency in SAP and (url removed) is a plus, along with strong Excel abilities.
* Excellent interpersonal and communication skills are essential.
* Mindset: A customer-focused, results-oriented individual who is self-motivated and capable of building collaborative relationships.

Why Join?

* Dynamic Environment: Work in a fast-paced, high-pressure setting that fosters growth and continuous learning.
* Supportive Team: Be part of a dedicated team that values your contributions and encourages professional development.

If you have the drive to excel in customer service and want to be part of a team that makes a difference, we want to hear from you!

How to Apply: Send your CV and a brief cover letter outlining your relevant experience to Gemma at Adecco.
Join us in delivering outstanding service and creating unforgettable customer experiences! Apply today and let your journey begin!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.