67 Customer Success Manager jobs in Ash

Customer Success Manager | London | Up to £80K + Benefits
Hybrid – 3 days in the office
High-growth scale-up | Fast-paced | Purpose-led

My client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital platform and service journey.

This is a fantastic opportunity to join one of the UK’s fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes.

The Role

• Own and optimise the full journey for both customers and brokers

• Collaborate across Product, Tech and Ops to evolve digital tools and platforms

• Analyse behavioural and conversion data to reduce friction and improve service

• Feed directly into the product roadmap, with influence over key systems and features

The Ideal Candidate

• Naturally curious and process-minded, with strong analytical thinking

• Excellent communicator and collaborator; thrives in cross-functional teams

• Comfortable using tools such as HubSpot, Looker, Google Analytics or journey mapping software

• Experience in financial services, fintech, or SaaS (mortgage/proptech a bonus)

• Ability to build credibility quickly, building trust with senior stakeholders to ensure the business listens and acts.

You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss.

What’s on Offer

• Salary up to £80K, depending on experience

• 30 days holiday plus bank holidays

• Growth share scheme

• Health cash plan and employee wellbeing support

• Structured career development in a scaling, high-impact environment

If you’re looking for a role where you can shape journeys, drive innovation, and work with a passionate, forward-thinking team — get in touch to find out more.

#CustomerSuccess #CX #ProductInnovation #FintechJobs #LondonHiring #CustomerExperience #OperationsCareers #NowHiring

Customer Success Manager

Hybrid working - South West London office 3 days per week

£40,000 + Commission

| Data | Media | Events | B2B SaaS

A great opportunity to join a growing business in a critical client management role.

BMS have been engaged to recruit for a fast-growing, global financial intelligence business that's redefining how professionals across investment finance connect, learn, and grow.

This is your chance to join a high-performing Customer Success team, working with market-leading data tools, virtual and in-person events, and award-winning editorial platforms.

The Company - Our client is a digital-first B2B media and intelligence group serving international finance markets. Through multiple respected brands, they produce high-impact conferences, deliver premium market data, and publish trusted editorial content consumed by major players in banking, government, infrastructure, and commodity finance.

Their platforms serve thousands of professionals worldwide, offering multi-stream industry conferences, in-depth market reports, and cutting-edge AI-driven tools that support decision-making in complex global markets. Having doubled in size in recent years, the company continues to expand rapidly-providing significant growth opportunities for ambitious individuals.

The Role: Reporting to the Head of Customer Success, the Customer Success Manager will manage a portfolio of 40-50 clients, guiding them through onboarding, engagement, training, and value delivery. This role combines strategic client management with hands-on support to maximise client retention and growth.

This is a critical, strategic client management position. It requires logical, patient thinkers who can handle challenging situations and turn them in to opportunities.

Key responsibilities:

• Own the client journey from onboarding.
• Ensuring the client has the best likelihood of renewal
• Deliver tailored training and platform demos aligned to client roles
• Monitor usage metrics and communicate ROI and value clearly
• Identify upsell and cross-sell opportunities
• Collaborate cross-functionally with sales, product, editorial, and events

Candidate Requirements:

• 2+ years of B2B client management experience
• Experience working with a license based sales model
• Strong relationship management and communication skills
• Proactive, adaptable, and driven personality who takes initiative
• Commercial mindset with resilience and customer focus

Desirable Skills:

• Previous customer success experience,
• Experience onboarding and managing enterprise clients
• Spanish language skills

The Package:

• £40,000 base salary plus commission based on personal performance
• Flexible hybrid working (3 days in office, 2 remote)
• 25 days holiday + UK bank holidays + Christmas office closure
• Private health insurance and wellbeing programmes
• Free gym and Pilates classes
• Cycle-to-work scheme and ethical pension plan

Desired Skills and Experience

Customer Success, B2B, Information Services, Trade Finance, Account Management, BI, Retention

Customer Success Manager

London - office based

About Our Client

Our client is a technology company with two unique solutions: Guardian, which provides IT estate visibility and auditing for compliance and governance , and Alchemy, which separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. Their close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments.

About the Role

We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience.

Key Responsibilities

• Guide new customers through the onboarding process, ensuring a smooth and successful implementation.
• Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their needs.
• Drive customer retention and identify opportunities for upselling or cross-selling.
• Act as the voice of the customer internally, providing feedback to Product and Engineering teams to improve the user experience.
• Track customer health metrics and proactively address any risks or issues.
• Deliver training sessions and create resources to help customers maximize product adoption.
• Run the renewals process, ensuring each customer experiences a seamless transition to their new term.

About You

• Proven experience (3-5 years) in a Customer Success, Account Management, or similar client-facing role is essential.
• You should have strong communication and interpersonal skills.
• An analytical mindset with the ability to interpret customer data and trends is key.
• Familiarity with CRM tools (e.g., HubSpot) is required.
• A passion for customer satisfaction and problem-solving is a must.

What will make you stand out:

• Experience in the software industry.
• Excellent presentation and meeting facilitation skills.
• A track record of working in a customer-facing environment and driving initiatives to ensure or improve customer ROI.
• The ability to digest complex data and relay it to customers in a manageable, clear, and concise way.

Turtl is an exciting software company with more than 300 customers around the world and 120+ employees based in London and Boston.

Our software enables anyone to create, personalize, publish and track digital documents - with no need for specialist design or coding skills. Turtl is used by businesses of all sizes, from small organizations to big names, such as Cisco, Nestle and Lexus. We think there’s huge potential for growth given the wide applicability of our software and the clear benefits we’re hearing from customers.

It’s a fast-paced work environment, so we’re looking for talented people who want to continuously learn and actively embrace challenges. You’ll find Turtl a straightforward and open place to work, where colleagues can be relied on to help.

If you’re ready to take that next step in your career, then it’s a great time to be joining the team!

LONDON

Our London office is located within WeWork, Spitalfields, a unique coworking space in the heart of East London's tech hub. With an open-plan space, ideal for collaborative working and networking, this is home to a broad range of teams including Marketing, Customer Success, Sales, Account Management, Finance, Legal and People teams. We have on-site cafe, rooftop terrace/bar, weekly wellness and cultural events, as well as fully stocked kitchens within the building. 

THE ROLE

Reporting into a Senior Customer Success Manager, you are responsible for helping ensure that the customer achieves the maximum value from the Turtl license that they have purchased and ultimately has a successful renewal. Every customer within your portfolio is allocated an expected service tier which sets out standard cadence and you’ll be expected to try to adhere to this as much as possible. As a team we work as efficiently as possible and ensure that all customer touch points maximise value for the customer. 

You will be expected to spend time understanding why a customer purchased Turtl and their desired goals. You will work with the customer to set success indicators which help track whether value is being delivered in line with their expectations, You will be responsible for holding quarterly value reviews to assess value, track progress, set objectives and new success indicators if necessary. With some customers you will also hold user focused sessions. You will need to understand each of your customer accounts, build relationships with various stakeholders, and help provide added value to them by identifying opportunities for additional products and features.

WHAT YOU’LL DO

• Your role is to provide operational and consultative support to our customers and their management teams - For every customer you must understand their purchasing reasons, set clear success indicators and help the customer maximize the value that they achieve by using Turtl.
• You will manage customers in line with the expected service tier and find ways to support the customer in the most efficient way.
• For some customers, you will develop close relationships with targeted users and ensure that we understand the successes and challenges in their Turtl usage.
• You will need to understand the use cases for each of your account and support the customer to identify new use cases.
• You will work closely with wider internal teams to promote new product features within your customer base as the Turtl product evolves.
• Whilst we have an onboarding team you will need to be capable of leading focused on-boarding programmes and training sessions across the customer lifecycle.
• You will lead on consultations with your accounts understanding the customer’s goals and success measurements for the pieces of content they want to produce. You’ll be expected to support the customer in achieving these goals and this may involve training and helping to create, publish and analyze the performance of exceptional content on the Turtl platform.
• You will promote Turtl’s Analytics features and work proactively with your stakeholders to share insights on how their content has performed.
• You will support integration work with any of the customer’s other digital tools (such as CRM, marketing automation systems, analytics system etc), passing technical details over to the engineering team or professional services team as necessary.
• As users interact with the Turtl platform, we capture a variety of activity metrics to help us see who’s really engaged and who’s usage is waning. You will need to understand each user group and their objectives for Turtl, analyze the engagement metrics, using Vitally, to monitor usage levels, flag churn concerns to the relevant renewal manager and make successful interventions to get people back into the tool and using our software successfully.
• You will spot check content being created by users to make sure it is as good as possible, making suggestions for improvement as necessary within your service tier cadence.
• You will identify opportunities for upsell and expansion within your accounts. In some cases you can progress these yourself and in other cases you will be asked to pass these to the relevant colleague to follow up.
• You will support other colleagues with customer projects which fall under professional services where necessary.

Requirements

• You have prior experience in a customer success manager or account management role, ideally within a B2B environment.  
• You are confident in presenting product-based training to customers on both a one-to-one and group basis.
• You are a great communicator and problem solver. 
• You are organized, methodical and have strong attention to detail. 
• You have strong stakeholder management skills, and an ability to influence any stakeholders internally and externally. 
• You have an ability to analyze user feedback to identify improvements. 
• Prior knowledge in marketing or content marketing would be helpful, as the role involves content reviews (and building new content in the tool for existing customers) to advise customers of the best way to maximize their use of Turtl.
• Prior experience with supporting projects around integrations of tech would be advantageous.

Benefits

We offer a competitive base salary, share options within Turtl, plus up to 25 days of holidays (plus bank holidays), as well as a birthday day off. Funded by Turtl, you’ll be enrolled in our workplace pension, life assurance and Benefit Hub schemes. We offer our employees a flexible approach to hybrid working where they can split their time between working from home and the office. 

EQUAL OPPORTUNITIES STATEMENT

Turtl is an equal opportunity employer and are committed to growing a diverse workforce that represents all people regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability or neurodiversity. We encourage applications from all backgrounds and will make any recruitment or interview adjustments that will ensure a comfortable candidate experience.

French Speaking Customer Success Manager (London or Paris)

Salary circa 50,000 + OTE

A fast-growing, award-winning technology company is seeking a French-speaking Customer Success Manager to join its friendly and supportive Customer Success team in either London or Paris .

This full-time hybrid role (minimum 2 days/week in the office) will work closely with global brand partners across the EMEA region, ensuring seamless campaign execution and delivering exceptional service and insights that drive long-term relationships.

Key Responsibilities:

• Manage the post-sale execution of digital sampling campaigns

• Liaise with brand and media partners to provide consultative support and creative best practices

• Coordinate timelines, creative assets, stock management, and campaign delivery

• Monitor live campaigns, troubleshoot challenges, and collaborate with internal teams

• Create post-campaign reports and contribute to strategic account growth

• Support internal documentation, product feedback, and mentoring junior team members

• Identify and share trends from campaign data with the wider team

What We're Looking For:

• Fluent French and English communication skills

• Strong interpersonal and relationship-building abilities

• Detail-oriented, organised, and thrives in a fast-paced, deadline-driven environment

• Confident problem-solver with a consultative mindset

• Experience in customer success, account management, or campaign coordination preferred

Perks Include:

• Competitive salary with annual reviews and bonus plan

• Generous annual leave, plus an extra day for your own special occasion

• 4-week paid sabbatical after 5 and 10 years of service

• Flexible hybrid working policy with global "Work From Anywhere" weeks

• Quarterly wellbeing allowance and 24/7 access to a wellbeing support provider

• Strong focus on professional development

If you're passionate about delivering great customer experiences and want to be part of a collaborative, forward-thinking team, this could be your next move.

We Are Aspire Ltd are a Disability Confident Commited employer