Customer support advisor

Wiltshire, South West Brook Street

Posted 7 days ago

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temporary

Temporary contract 4-6 weeks to FTC 6 months
Location: Swindon (Hybrid Working)
Pay Rate: 12.21 per hour
Hours: Full-Time, 37 hours per week
Working Pattern:

  • Initial 2-3 weeks full-time office-based training in Swindon
  • Once trained: minimum 1 day per week in the office, remainder working from home

Brook Street are currently recruiting on behalf of a well-established government client for a Customer Support Advisor based in Swindon. This is an exciting opportunity to join a dynamic and supportive team making a real impact in public service delivery.

About the Role:

As a Customer Support Advisor, you'll be the first point of contact for customers, providing excellent service and helping resolve queries efficiently. Working mainly on the phone, but also across other communication channels, you'll ensure each customer interaction is professional, empathetic, and accurate.

This is a hybrid role offering flexibility and a supportive team environment. You'll be joining a growing workforce where your contribution plays a vital role in improving the customer experience.

Key Responsibilities:

  • Handling incoming customer calls and resolving queries in line with policy and guidance
  • Delivering outstanding customer service via phone and email
  • Accurately entering and processing information within service level agreements
  • Collaborating effectively with colleagues to meet team goals
  • Identifying areas for service improvement
  • Maintaining strict confidentiality and data security at all times
  • Ensuring detailed and accurate record-keeping

Skills and Experience:

Essential:

  • A passion for delivering excellent customer service
  • Strong communication skills and the ability to build rapport
  • Accurate data entry and attention to detail
  • GCSE English and Maths (or equivalent), or ability to work at this level

Desirable:

  • Previous experience in customer service, particularly telephone-based
  • Ability to work under pressure and meet deadlines
  • Experience in a shared services or customer-focused environment
  • Knowledge of HR, Payroll, Finance, or Procurement
  • Familiarity with internal systems such as Oracle

Please apply online



Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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Technical Operations Training & Support

Covingham, South West ThermoFisher Scientific

Posted today

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**Work Schedule**
Flex Shifts 40 hrs/wk
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc. allowed, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
Position Summary:
Join Thermo Fisher Scientific Inc. as a Technical training and support engineer and have the unique opportunity to build, grow, and share your expertise in the manufacturing of sterile injectable products. As a member of the Technical Trainer Team, you will collaborate with machinery suppliers and colleagues across our global Drug Product network. This role supports the sterile drug product network globally and reports into the Technical Operations Lead, Drug Product Division.
In this role, you will undergo an immersive technical training program lasting approximately 10-11 months. **This training will be in Germany (Munich and Stuttgart) at the suppliers' facility.** This program will provide outstanding exposure to our core processes, technologies, and equipment, allowing you to develop in-depth technical knowledge on sterile product manufacturing. You will work alongside colleagues at our Thermo Fisher sites and SME at our suppliers' facilities, gaining invaluable on-the-job professional development. Additionally, you will have access to formal learning sessions, mentoring from Subject Matter Experts, and introduction to Practical Process Improvement (PPI) methodology. You will also have the opportunity to collaborate with our global network of Technical Training leaders across our Pharma Services organization.
Key Responsibilities:
Develop and implement effective training solutions to build our global knowledge base by addressing identified technical knowledge gaps.
Support the start-up of new plants and implementation of new processes by maintaining contact with suppliers and customers.
Offer mentorship and supervision in addressing field problems, implementing corrective measures, and exchanging valuable insights to prevent future occurrences.
Act as an advisor regarding technological investments and development in the network.
Collaborate with Global Operational and Engineering teams to establish and exchange widely accepted methods, promoting a productive network for addressing equipment/process challenges.
Continuously upgrade your own and collective knowledge through attendance at key symposia, professional organizations, and discussion groups in the industry.
**Requirements:**
Availability to relocation/short assignment (10 months) to both suppliers' and Thermo Fisher facilities globally.
Intensity, commitment to solving technical challenges in a dynamic environment.
Analytical and hands-on mentality combined with a passion for high-end technology and processes.
Proficient in English (verbal and written).
Passionate about continuous learning and skilled at understanding how others learn, committed to elevating collective knowledge through on-the-job coaching, classroom, and virtual training.
Strong social skills.
Ability to create out-of-the-box solutions .
Strong proficiency in Microsoft Office suite (Word, Excel), CRM software, and internet tools.
**Must have:**
+ Bachelor's Degree in Engineering (electrical/mechanical/automation/mechatronic) or Pharmaceutical Technology/Chemistry required. Equivalent job related experience might be assessed.
+ 5+ years professional experience in areas such as equipment maintenance/process & equipment engineering within sterile injectables manufacturing sites or automotive, food or other automation environments required.
+ Experience with PFS and/or vials highly preferred
+ Experience in acting as a Trainer in a technical environment and/or presenting at industry symposia required
+ Fluency in English required.
**Locations:**
+ Sterile DPD Sites (EU / US)
+ Germany: Munich Area, Stuttgart Area
After completing the training in Germany (10-11 months), the role will be based at Swindon with the requirement of travelling (10-20%) to both supplier and Thermo Fisher facilities
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Customer Service Advisor

Wiltshire, South West £12 Hourly Responsive Personnel

Posted 6 days ago

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Job Description

temporary

We are looking for a self-motivated Customer Service Advisor with a minimum of 1 years experience for an existing client based in Swindon to start immediately.

Our clients provides technical services to end users and schools across the UK and are looking for an enthusiastic self-driven confident customer service advisor to work alongside a busy team helping to provide exceptional service to clients via email and phone with enquiries and updates.

Details:

  • Role:  Customer Service Advisor
  • li>Pay Rate:  £12.21 ph < i>Location:  Swindon (on bus route) li>Hours:  9am - 5pm. Monday - Friday

Responsibilities:

· Booking/updating service requests onto our call management system.

· Contacting customers i.e. end users, Schools, Universities and couriers.

· Arrange the collection and returns of equipment/devices.

· Managing customer enquiries and expectations.

· Liaising with couriers & other 3rd parties.

· Communicating statuses back and forth with internal service support team who manage the customer accounts.

Requirements:

· Previous experience in customer service facing role (1 year)

· Strong communication skills, both verbal and written.

· Ability to analyze customer needs and provide appropriate solutions.

· Proficiency in using CRM systems.

· Excellent problem-solving skills

· Attention to detail.

· Ability to work at pace under pressure in a busy team environment

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Customer Service Administrator

Old Sarum, South West £25000 - £28000 Annually Macfarlane Packaging

Posted 7 days ago

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permanent

Customer Service Administrator
Location: Old Sarum, Salisbury
Working Hours: Monday to Friday, 08:30 – 17:00
Package: Basic salary up to £28,000 (dependent on experience) + Bonus and company benefits 

 
Protecting what matters, together
We’re dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.
 
With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement, at all stages of your career.
 
We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. And additionally, the way we work prioritises work-life balance and flexibility, empowering our colleagues to manage what is most important to them. Our business values commitment, diligence, teamwork, adaptability and a thirst for learning… so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future.

The Role
We are looking for a Customer Service Administrator to join our team at GWP Group (a Macfarlane Packaging company), based at our Old Sarum site near Salisbury. This position is ideal for someone with strong numerical, organisational, and communication skills who thrives on contributing to team success. You’ll play a key role in supporting our customers and achieving sales targets. You will coordinate the enquiry process for bespoke packaging requirements, working closely with the customer and production.
 
Responsibilities
Reporting to the General Manager, your core duties will include: 

  • Managing customer enquiries and providing professional, polite, and productive communication.
  • li>Delivering exceptional customer service and building strong rapport with clients.
  • Creating accurate estimates using bespoke software (full training provided).
  • Coordinating the enquiry process from initial brief to design, order, and delivery.
  • Following up on quotes to secure orders in a timely manner.
  • Prioritising tasks, ensuring attention to detail while managing multiple responsibilities. 

What We’re Looking For
We welcome applications from candidates with experience in sales or customer service roles, or those with transferrable skills. Key skills and qualities include:  

  • trong communication skills to liaise effectively with customers, suppliers, and colleagues. High levels of numeracy, literacy, and attention to detail.
  • Ability to follow procedures and processes accurately.
  • Professionalism, punctuality, and a presentable appearance.
  • Some background/understanding from a manufacturing, production, or technical business could be advantageous but not essential (training provided).

What You Will Get

  • Competitive salary with a generous annual bonus scheme.
  • 23 days annual leave plus public/bank holidays.
  • Long service awards (10–40 years).
  • < i>Contributory pension scheme.
  • Free on-site parking.
  • Access to our Employee Assistance Programme (EAP) for well-being support.

How to Apply/Next Steps
We are conducting interviews locally as soon as possible. To apply, please click ‘apply’ and upload your CV. All applications will be acknowledged. If you haven’t heard from us within 2–3 weeks, please assume your application was unsuccessful. 
 
We are an inclusive employer and welcome applications from candidates of all backgrounds, regardless of age, gender, disability, race, nationality, ethnicity, gender expression, religion, or sexual orientation. Should you need any adjustments during the recruitment process, please contact our recruitment team directly. 
 

NO RECRUITMENT AGENCIES PLEASE  



 

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Customer Service Advisor

Wiltshire, South West Purely Recruitment Solutions

Posted 11 days ago

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Job Description

temporary

Call Centre Advisor

  • Answering inbound calls to book appointments
  • Calling Customers to book appointments
  • To ensure that all customer communication, both verbal and written, is of the highest standard at all times
  • Recording and logging all correspondence and updating and maintaining a database

Person Specification

  • Must have a confident, professional telephone manner
  • Previous experience of a similar role
  • IT literate with accurate data entry skills
  • Ability to work as part of a team to achieve team goals

This role will be working on average 40 hours per week between 8am and 6pm and will include weekend on a rota basis

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

This advertiser has chosen not to accept applicants from your region.

Customer Service Clerk

Wiltshire, South West £23000 - £24500 Annually Hays Business Support

Posted 12 days ago

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Job Description

contract

Your new company
National business based in Wiltshire based near Blagrove

Your new role

  • Act as the first point of contact for all internal and external customers via telephone, email and written correspondence
  • Deliver quotes in a timely and accurate manner for the full range of products, including ensuring alignment with KPIs and SLAs
  • Be able to deal with the process of signing contract documents in the system and be able to handle payment of vehicle records, including maintaining system and other company records
  • Experience in administration - you'll need to accurately produce all contractual documents for financial products in line with company procedures
  • Manage approved requests for any contractual changes, including early settlement, terminations and insurance losses and ensuring that system records and tracker spreadsheets accurately reflect these updates
  • Manage the end-to-end lease process for all vehicles, including customer communication to ensure returns and/or terminations as needed.

What you'll need to succeed

  • Customer focussed - enthusiastic about delivering an exceptional service through proactive communication.
  • Organised - able to simultaneously track and progress in multiple cases.
  • Diligent - accurately conduct a range of administrative duties.
  • Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.
  • Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.

What you'll get in return

  • Agile working
  • Enhanced parental leave
  • Eligibility to annual bonus scheme
  • Access to a fantastic loan car scheme
  • 27 days annual leave plus bank holidays
  • Competitive pension
  • 4x basic salary life assurance

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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Customer Service Administrator

Wiltshire, South West £13 - £14 Hourly Travail Employment Group

Posted 13 days ago

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Job Description

permanent

Customer Service Administrator / Sales Support Executive
Trowbridge
12.50 - 13.70 per hour depending on experience

We are looking for an organised and outgoing individual to work as a Customer Service Administrator / Sales Support Executive, within a varied and fast paced role. With excellent customer service skills and accurate administrative ability, you will be supporting sales staff with a wide range of duties.

This is a role where each day can bring a fresh challenge, tasks will differ dependent upon customer requirements and your role will play an integral part in the teams success.

Duties will include, but will not be limited to:

- Handling incoming telephone enquiries
- Assisting with marketing including social media
- Maintaining internal databases
- Ensuring office stationery supplies are maintained
- Assisting with customer account management
- Data entry
- Managing an accurate filing system for company paperwork

This is a great role for someone who loves being organised. Although there will be certain standardised processes to follow, you can really make some of this role your own and we welcome new ideas.

If you have previous experience in customer services, sales support or administration, have great IT skills, an excellent telephone manner and a creative flair, then we may have the opportunity for you.

Salary will be dependent upon experience. No evening or weekend work and an early Friday finish.

For immediate consideration and further information, please apply.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

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Customer Service Agent

Salisbury, South West £12 - £13 Hourly Meridian Business Support

Posted 18 days ago

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temporary
We are currently recruiting on behalf of a leading UK organisation forCustomer Support Agents

This Customer Service Agent position is an 8 week contract working from home with 13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm ad will be expected to undergo a DBS Check.

As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities


  • Handling inbound queries with empathy and professionalism
  • Booking clinical appointments and managing patient journeys
  • Accurately updating and maintaining patient records (using Salesforce)
  • Escalating any safeguarding or service issues as required
  • Working collaboratively within a close-knit and supportive team

We are looking for candidates with the following skills and experience


  • Previous experience working as a Customer Service Agent or Customer Service Advisor
  • Professional, empathetic and organised
  • Ability to handle sensitive conversations with empathy
  • Confident with computer systems and managing confidential data
  • Excellent communication and organisational skills

If you would like to hear more about this Customer Service Agent role please apply today!
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Customer Service Agent

Salisbury, South West Meridian Business Support

Posted 18 days ago

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Job Description

temporary
We are currently recruiting on behalf of a leading UK mental health services provider for an experienced and compassionateCustomer Support Agent to join their Booking Hub team.

This Customer Service Agent position is an 8 week contract working from home with 13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm ad will be expected to undergo a DBS Check.

As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities


  • Handling inbound queries with empathy and professionalism
  • Booking clinical appointments and managing patient journeys
  • Accurately updating and maintaining patient records (using Salesforce)
  • Escalating any safeguarding or service issues as required
  • Working collaboratively within a close-knit and supportive team

We are looking for candidates with the following skills and experience


  • Previous experience working as a Customer Service Agent or Customer Service Advisor
  • Professional, empathetic and organised
  • Ability to handle sensitive conversations with empathy
  • Confident with computer systems and managing confidential data
  • Excellent communication and organisational skills

If you would like to hear more about this Customer Service Agent role please apply today!
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Customer Service Representative

Wiltshire, South West £28000 - £29000 Annually Context Recruitment

Posted 18 days ago

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temporary

Customer Service Representative - IT Services

Corsham

12 month fixed term contract - 29,000

An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.

Key Responsibilities:

* Log and manage incidents and service requests, ensuring full and accurate documentation

* Assess and confirm priority levels, ensuring information is complete and up to standard

* Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution

* Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions

* Coordinate scheduled and ad-hoc service tasks in line with operational priorities

* Support reporting and change management processes

* Contribute to monthly reviews, performance reports, and service metrics tracking

* Collaborate with various internal functions to deliver contracted and ad-hoc managed services

* Escalate service concerns promptly and maintain consistent productivity

Requirements:

* ITIL Foundation Certification is highly desirable

* Some experience in a service desk or IT customer support environment

* An understanding of service desk procedures and ticketing systems

* Enthusiastic and self-motivated with a genuine interest in service delivery

* Strong communicator with professional telephone and written skills

* Excellent problem-solving skills and ability to stay calm under pressure

* Familiarity with change control and operational data centre tasks is an advantage

Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.

Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).

This advertiser has chosen not to accept applicants from your region.
 

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