44,870 Customer Support Manager jobs in the United Kingdom

Info about the Company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries.

Info about what the Global Customer Support Manager role entails

The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate.
 

Requirements of a Global Customer Support Manager

• Bachelor’s degree in a technical field (MBA or equivalent desirable) with strong leadership and people management experience.
li>Commercially minded self-starter with proven ability to identify opportunities, drive sales, and negotiate effectively.
• Proficient in MS Office and CRM systems, with excellent interpersonal skills and attention to detail.
• Strategic problem-solver with experience defining and implementing initiatives to improve customer satisfaction and service quality.
• Track record of managing key accounts and global stakeholders while achieving revenue targets, particularly in new markets under budget constraints.

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.

Info about the Company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries.

Info about what the Global Customer Support Manager role entails

The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate.
 

Requirements of a Global Customer Support Manager

• Bachelor’s degree in a technical field (MBA or equivalent desirable) with strong leadership and people management experience.
li>Commercially minded self-starter with proven ability to identify opportunities, drive sales, and negotiate effectively.
• Proficient in MS Office and CRM systems, with excellent interpersonal skills and attention to detail.
• Strategic problem-solver with experience defining and implementing initiatives to improve customer satisfaction and service quality.
• Track record of managing key accounts and global stakeholders while achieving revenue targets, particularly in new markets under budget constraints.

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.

• Leading, mentoring, and managing a team of customer support representatives.
• Developing and implementing customer support strategies and processes.
• Monitoring and analyzing customer support metrics to ensure service quality and efficiency.
• Handling escalated customer issues and providing timely resolutions.
• Creating and maintaining support documentation and knowledge bases.
• Collaborating with product and engineering teams to address customer feedback and issues.
• Ensuring a high level of customer satisfaction and loyalty.
• Training and developing the support team.
• Reporting on customer support performance to senior management.

Info about the Company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries.

Info about what the Global Customer Support Manager role entails

The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. Thi.

WHJS1_UKTJ

About Bit Zesty:
Bit Zesty is a UK-based, multi-award-winning agency, delivering bespoke software solutions since 2009. We help clients achieve their goals through innovative software solutions tailored to their unique challenges. We believe strong relationships with colleagues and clients make us better than the sum of our parts. Committed to quality, our work positively impacts society. Fully remote since inception, we prioritise work-life balance, autonomy, flexibility, and environmental sustainability.

The Role:
Being a Customer Support Manager at Bit Zesty means taking ownership of our support operations and providing excellent client service for their live digital products. It’s about collaboration, attention to detail, analytical thinking, and reliability. Reporting to the Senior Project Manager, you will work closely with a culturally diverse team of developers, UX designers, and Project Managers.

Key Responsibilities:

• Ensure client happiness by prioritising and taking responsibility for issues and requests across multiple projects.
• Analyse client issues, document requirements, and define acceptance criteria.
• Collaborate with developers and designers to resolve support issues.
• Communicate priorities, expectations, and budget constraints to the team.
• Test features to ensure deliverables meet client and quality standards.
• Monitor estimates vs. actuals and manage client expectations.
• Plan and oversee larger product improvements to meet deadlines.
• Write user stories, create estimates, and manage project boards.
• Identify risks, escalate issues, and produce incident reports.
• Ensure time logging and prepare reports for invoicing purposes.
• Develop training materials to support team members.
• Communicate timelines, issues, outcomes, and costs to clients via email, phone, and online meetings.
• Support the project management and senior management teams as needed.

Requirements

To succeed in this role, you should be:

• Educated to a university degree level (1st or upper second class).
• Experienced supporting clients with digital projects (for example, software builds, SaaS, marketing websites, e-commerce sites) for at least 2 years.
• Passionate about technology, demonstrated through your degree or work experience.
• An effective communicator who inspires high-quality, timely work.
• Comfortable working in a fast-paced, deadline-driven environment.
• Organised, detail-oriented, and proactive in following up on tasks.
• Friendly and genuinely interested in the needs of clients, the team, and the business.

Benefits

What We Offer:

• Annual Leave: 25 days + UK bank holidays + your birthday off.
• Health & Fitness: Contribution towards gym memberships or fitness apps.
• Healthcare Cash Plan
• Social Events & Mindfulness: Regular virtual team socials and mindfulness practices.
• Fully Remote Working: To promote balance and reduce environmental impact.
• Contract: One-year contract with a possibility of becoming permanent.
• Salary: £35,000 - £40,000 depending on relevant experience.

How To Apply:
If you’re interested and based in the UK, press “Apply” to submit your CV!

• Lead and manage a team of customer support representatives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Oversee daily operations across all customer support channels (phone, email, chat, social media).
• Set performance metrics and conduct regular performance reviews for the support team.
• Develop and deliver training programs for customer support staff.
• Monitor quality assurance and provide coaching for service improvement.
• Analyze customer feedback and support data to identify trends and insights.
• Collaborate with other departments to resolve customer issues and enhance the customer journey.
• Manage and optimize support tools and technologies, including CRM and ticketing systems.
• Ensure timely and effective resolution of customer inquiries and complaints.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service management or a similar leadership role.
• Strong understanding of omnichannel customer support strategies.
• Demonstrated experience with CRM systems and customer support software.
• Excellent leadership, coaching, and team-building skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience in the fintech or technology sector is a plus.
• Commitment to delivering exceptional customer experiences.

Your new company:
This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead a frontline support team focused heavily on measuring / tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution.

This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments.

As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes.

The Role:

You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning.

You will ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations as well as lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigour, and delivery.
The successful person will conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards.

What you will need to succeed:

Leadership experience, ideally within a SaaS or tech organsation, which includes a minimum 5 years in a people leadership role within a technical support or customer support organisation. The successful person must have directly managed support specialists and/or senior level customer support agents, not just led projects or been a team lead without direct reports.

Support Delivery Management: Demonstrative experience owning support availability, queue management, and performance against SLAs and experience balancing coverage planning and team utilisation, ideally with global or regional scope.

Performance Coaching and Accountability: The successful applicant must have managed structured 1:1s, performance reviews, and coaching plans and have experience with implementing performance improvement plans (PIPs), not just informal coaching.

Operational Rigour: You must be comfortable managing metrics like FRT, CSAT, escalation rates, resolution time, and driving continuous improvement and have a familiarity with support SOPs, ticket workflows, and adherence to quality standards.

Escalation Ownership: You will have handled customer escalations directly and navigated cross-functional resolution in partnership with Product or Engineering.

Bias for Action: Strong organisation and execution skills, with a clear ability to drive outcomes in a fast-paced, service-oriented environment.

It is highly desirable to have experience of leading support delivery teams in SaaS or enterprise software environments and a working knowledge of CRM systems and technical troubleshooting processes.

Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management and an understanding of workforce forecasting, support analytics, and case routing logic is highly desirable.

What you get in return:

You will get a competitive salary as well as a good array of benefits.This role operates on a hybrid model, with a mix of remote work and in-office collaboration at their Solihull location, specifically, working in-office (3) days per week.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Support/Showroom Manager - Furniture Salary 30,000 - 32,000

Based in Farringdon

Office-Based Role - 9am - 5pm

A global high-end office furniture manufacturer is seeking a proactive and highly organised Customer Support/Showroom Manager to join their UK office in Farringdon. This varied role combines customer service, project coordination, and showroom management. You will be responsible for managing customer orders from enquiry through to delivery, supporting the sales team with quotations, presentations, and mock-ups, while also maintaining the showroom's appearance and assisting with events. The ideal candidate will have a background in customer support or sales, excellent communication and coordination skills, and a professional, client-facing approach.

Duties Include:

• Oversee the day-to-day organisation and upkeep of the showroom, including stock of samples, office supplies, and refreshments, ensuring a welcoming and professional environment at all times
• Greet and host clients during showroom visits, coordinating with the sales team and arranging refreshments or other requirements in advance
• Assist with planning and setting up internal and external showroom events in collaboration with the marketing team
• Manage travel bookings for the Sales Team and Managing Director, including flights, hotels, and itineraries
• Support the sales process by handling customer orders from enquiry through to delivery, ensuring a seamless experience and clear communication throughout
• Provide product information and support to clients and dealers, including the creation and coordination of mock-ups, presentations, and on-site visits
• Maintain regular contact with clients and dealers, assisting with order updates, issues, and after-sales service
• Process and track orders in the internal system, liaise with third-party suppliers, and ensure all data is accurate and up to date
• Prepare customer quotations, assist with tenders and PQQ submissions, and provide administrative support to the sales team as needed
• Support finance with chasing overdue invoice payments

Experience Required:

• Previous experience in a customer service or sales role
• Strong customer service skills with proven experience in order management and providing quotations
• Experience in the furniture industry is desirable
• Proficient in using various systems, including Outlook, Axis, Salesforce, pCon, and CAD (training will be provided). A technically minded approach and adaptability to different systems are essential

Benefits:

• 25 days holiday + 8 BH
• Statutory Pension
• Christmas and summer parties
• Opportunity to grow with the company
• Lovely showroom offices

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Your new company:
This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead a frontline support team focused heavily on measuring / tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and ha.

WHJS1_UKTJ