45,072 Customer Support Manager jobs in the United Kingdom

Info about the Company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries.

Info about what the Global Customer Support Manager role entails

The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate.
 

Requirements of a Global Customer Support Manager

• Bachelor’s degree in a technical field (MBA or equivalent desirable) with strong leadership and people management experience.
li>Commercially minded self-starter with proven ability to identify opportunities, drive sales, and negotiate effectively.
• Proficient in MS Office and CRM systems, with excellent interpersonal skills and attention to detail.
• Strategic problem-solver with experience defining and implementing initiatives to improve customer satisfaction and service quality.
• Track record of managing key accounts and global stakeholders while achieving revenue targets, particularly in new markets under budget constraints.

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.

Info about the Company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries.

Info about what the Global Customer Support Manager role entails

The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate.
 

Requirements of a Global Customer Support Manager

• Bachelor’s degree in a technical field (MBA or equivalent desirable) with strong leadership and people management experience.
li>Commercially minded self-starter with proven ability to identify opportunities, drive sales, and negotiate effectively.
• Proficient in MS Office and CRM systems, with excellent interpersonal skills and attention to detail.
• Strategic problem-solver with experience defining and implementing initiatives to improve customer satisfaction and service quality.
• Track record of managing key accounts and global stakeholders while achieving revenue targets, particularly in new markets under budget constraints.

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.

• Lead, train, and mentor a team of customer support representatives to achieve outstanding performance.
• Develop and implement customer support policies, procedures, and best practices.
• Monitor and analyze customer support metrics and KPIs to identify areas for improvement and ensure service level agreements (SLAs) are met.
• Handle escalated customer complaints and complex issues, providing timely and effective resolutions.
• Collaborate with other departments (e.g., Product, Sales, Engineering) to address customer feedback and drive product improvements.
• Develop and maintain comprehensive knowledge base articles and FAQs for both internal and external use.
• Ensure the team provides consistent, high-quality support across all communication channels (phone, email, chat).
• Contribute to the development of customer support strategies and initiatives.
• Manage staffing schedules and resource allocation to ensure adequate coverage.
• Champion a customer-centric culture throughout the organization.

• Proven experience in a customer support leadership role, managing a team.
• Excellent understanding of customer support principles and best practices.
• Strong problem-solving and conflict-resolution skills.
• Exceptional communication, interpersonal, and active listening abilities.
• Experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to analyze data and generate reports to track team performance.
• A proactive approach to identifying and resolving customer issues.
• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• Ability to work effectively in a hybrid model, balancing remote and in-office collaboration.

Info about the Company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries.

Info about what the Global Customer Support Manager role entails

The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. Thi.

WHJS1_UKTJ

Your new company:
This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead a frontline support team focused heavily on measuring / tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution.

This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments.

As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes.

The Role:

You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning.

You will ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations as well as lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigour, and delivery.
The successful person will conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards.

What you will need to succeed:

Leadership experience, ideally within a SaaS or tech organsation, which includes a minimum 5 years in a people leadership role within a technical support or customer support organisation. The successful person must have directly managed support specialists and/or senior level customer support agents, not just led projects or been a team lead without direct reports.

Support Delivery Management: Demonstrative experience owning support availability, queue management, and performance against SLAs and experience balancing coverage planning and team utilisation, ideally with global or regional scope.

Performance Coaching and Accountability: The successful applicant must have managed structured 1:1s, performance reviews, and coaching plans and have experience with implementing performance improvement plans (PIPs), not just informal coaching.

Operational Rigour: You must be comfortable managing metrics like FRT, CSAT, escalation rates, resolution time, and driving continuous improvement and have a familiarity with support SOPs, ticket workflows, and adherence to quality standards.

Escalation Ownership: You will have handled customer escalations directly and navigated cross-functional resolution in partnership with Product or Engineering.

Bias for Action: Strong organisation and execution skills, with a clear ability to drive outcomes in a fast-paced, service-oriented environment.

It is highly desirable to have experience of leading support delivery teams in SaaS or enterprise software environments and a working knowledge of CRM systems and technical troubleshooting processes.

Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management and an understanding of workforce forecasting, support analytics, and case routing logic is highly desirable.

What you get in return:

You will get a competitive salary as well as a good array of benefits.This role operates on a hybrid model, with a mix of remote work and in-office collaboration at their Solihull location, specifically, working in-office (3) days per week.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company:
This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead a frontline support team focused heavily on measuring / tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and ha.

WHJS1_UKTJ

An excellent opportunity has arisen for a Practice Administrator / Client Support Administrator to join a well-established accountancy firm providing tailored tax and accounting services for businesses, self-employed professionals, and individuals with particular expertise in cloud-based solutions.

As a Practice Administrator / Client Support Administrator , you will be providing day-to-day administrative support across the practice, ensuring smooth operations and assisting senior staff.

This is a part-time role based in South East London (SE) , offering a pro-rata salary of £25,000 – £28,000 , plus benefits , with working hours Monday to Friday, 9:30 am to 3:30 pm .
 

You will be responsible for:

• Acting as a first point of contact with clients via telephone, email, and in person.
li>Supporting the onboarding process for new clients and handling incoming and outgoing post.
• Assisting with monitoring deadlines and compliance requirements.
• Liaising with HMRC and Companies House on administrative matters.
• Managing invoicing and chasing outstanding payments.
• Overseeing compliance documentation, including anti-money laundering requirements.
• Providing PA support to the Director, including diary management and monitoring emails.

What we are looking for

• Previously worked as a Client Support Administrator, Practice Administrator, Administrative Assistant, Office Administrator, Admin Assistant, Practice Coordinator, Client Services Administrator, Client Administrator, Business Support Administrator or in a similar role.
li>Experience within an accountancy practice, legal firm, financial Services or other professional services companies.
• Have 3 years of experience in office environment
li>Willingness to learn and undertake training for new responsibilities.
• Professional yet approachable manner.
• Ability to manage workload effectively in a part-time capacity.

What’s on offer

< i>Competitive salary
• Casual dress environment.
• Company pension scheme.
• A supportive and friendly workplace culture.

This is a fantastic opportunity to join a thriving organisation and play a key role in their continued success.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Job Title: Client Support Executive

Salary: £28,000

Location: St Albans

Contract: Permanent

Hours: Monday – Friday 9am – 5:30pm with a Saturday shift

About the team

The Client Support team has a broad remit and works collaboratively to deliver results. The team pride themselves on providing exceptional customer service, and our team members are encouraged to build strong, lasting relationships with clients across all our products.

Key Responsibilities

• Reviewing new account applications using Experian systems to ensure minimum ID and address verification standards are met.
• Responding to client emails promptly and professionally, while also handling queries via telephone, live chat, and written correspondence.
• Identifying and preventing fraudulent applications or suspicious activity.
• Assessing client-uploaded documentation to determine suitable affordability limits.
• Processing payments efficiently to ensure clients receive funds without delay.
• Evaluating credit requests, authorising appropriate limits, and managing debtor follow-ups.
• Carrying out daily administrative tasks, including handling post, processing cheques, arranging couriers, scanning, and managing stationery supplies.

Personal Attributes

• Excellent customer service skills with a strong focus on client satisfaction.
• Professional yet approachable telephone manner, able to build strong relationships with clients and colleagues in the trading room.
• Strong interpersonal skills, with an inquisitive mindset and a willingness to handle both detailed operational tasks and the analytical aspects of the role.
• Proven ability to multitask effectively, managing a wide range of queries related to spread betting and company procedures.
• Foundational knowledge of spread betting, with flexibility to work evenings and weekends on a rota basis.

Benefits

• Competitive salary with performance-based bonus opportunities
• Hybrid working model (3 days in-office), plus up to 2 weeks of remote working from any location after 6 months of service
• 25 days annual leave, increasing to 30 days after 2 years
• Enhanced parental leave package
• Contributory pension plan
• Private medical insurance coverage
• Discounts on gym memberships, travel, and cinema tickets

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

We are a recruiting for a Client Support Administrator to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!

This is a fantastic opportunity for a graduate looking to build on experience, or perhaps you are looking for that next step in in your customer service focused career?

What’s in it for you?

• Salary:  Up to £28k depending on experience
li>Hours:  Mon-Fri 9am - 5.30pm (1 Saturday in 4, for 4 hours per day, overtime paid) Hybrid working available once trained, 3 days in the office , 2 days WFH li>Generous bonus scheme after 6 months – up to 30% of salary! < i>25 days holiday (increasing to 30 after 2 years)
• Contributory pension scheme
• Life insurance benefit (4 x salary)
• Enhanced parental leave.
• Private medical insurance
• Discounts scheme for gym membership, travel and cinema
• Free parking

Key responsibilities for the Client Support Administrator:

• Assessing new account applications and ensuring that minimum standards of ID and address verification have been achieved
• Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter
• The detection and prevention of fraudulent applications/activity
• Reviewing documentation in order to assess appropriate affordability limits
• Processing of payments to ensure clients receive their funds in a timely fashion
• Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors
• Daily administration duties

For this Client Support Administrator role the employer is looking for:

• Excellent customer service skills are essential!
• A professional and confident telephone manner
• Ability to build good relationships with clients and colleagues
• A good multi-tasker
• A great communicator - both written and verbal
• Attention to detail
• Has an enquiring mind-set, comfortable asking questions and dealing with a wide range of queries

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.