What Customer Support Sector Jobs are in the United Kingdom?
Showing 2134 Customer Support Sector jobs in the United Kingdom
Job Description
**Purpose and Scope:**
Primarily responsible for Client Support Administrator (CSA) duties on the .MIL system per Air Force Instructions (AFIs), DOD Directives, Performance Work Statement (PWS), Standard Operating Procedures (SOPs) and Work Instructions (WIs). Also responsible for supporting the daily help desk operations of information systems. This includes maintaining the network, PCs, and servers. Accounting for all computer hardware and software, and providing technical expertise on hardware, software, and user issues. Coordinates Site IT operational functions with primary help desk responsibility for hardware, software, network, and computer security systems. Ensures compliance with Performance Work Statement (PWS) and Quality Management System (QMS).
**Essential Responsibilities:**
+ Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing.
+ Responsible for maintaining in-house PC based software solutions.
+ Assists with the analysis, design, and implementation of LAN/WAN requirements.
+ Manages controls and accounts for all .MIL (where permissible) and .COM computers (PC and server) hardware and software.
+ Provides help desk support for .MIL installations coordinating with the local military IT/Communications staff
+ Controls and monitors Internet access and assists in enforcing discipline in its use.
+ Performs other duties as capabilities and requirements dictate.
+ Ensures all work is completed to appropriate quality standards.
+ Performs other duties as assigned.
**Minimum Position Knowledge, Skills, and Abilities Required:**
+ Must be eligible to obtain and maintain a US Secret Security Clearance.
+ Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel, and Word programs.
+ Must have extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network, and communications systems.
+ Ability to convey complex hardware/software issues to non-computer-oriented personnel required.
+ Ability to effectively interact with co-workers required.
+ Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks required.
+ Must possess a valid home country driver's license and ability to obtain host nation driver's license.
+ High School diploma or equivalent required.
+ Minimum one year in a responsible MIS position that required system analysis and troubleshooting required.
+ Security + Certification or equivalent as per the Air Force requirements is required.
+ Must be Computer System Administrator (CSA) Certified by USAF A6/NOSC.
+ Three years clerical/administrative experience required.
+ Associates degree or higher in Computer Science or Information Technology is preferred.
+ Experience with Microsoft Office and programming languages is desired.
+ Must have authorization to work in host country.
**Required Baseline Requirements:**
+ A bachelor's degree plus 3 years of recent specialized experience, OR; An associate's degree plus 7 years of recent specialized experience, OR; A major certification plus 7 years of recent specialized experience, OR; 11 years of recent specialized experience
**Work Environment, Physical Demands, and Mental Demands:**
+ OCONUS: Living and working conditions at the assignment location could be remote and uncomfortable. Long hours, exposure to weather and hazardous conditions.
+ Ability to travel domestically and internationally.
+ Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.
+ Will be required to wear proper Personal Protective Equipment (PPE) according to prescribed procedures and as required for task being performed.
+ Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.
**Other Responsibilities:**
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.
Primarily responsible for Client Support Administrator (CSA) duties on the .MIL system per Air Force Instructions (AFIs), DOD Directives, Performance Work Statement (PWS), Standard Operating Procedures (SOPs) and Work Instructions (WIs). Also responsible for supporting the daily help desk operations of information systems. This includes maintaining the network, PCs, and servers. Accounting for all computer hardware and software, and providing technical expertise on hardware, software, and user issues. Coordinates Site IT operational functions with primary help desk responsibility for hardware, software, network, and computer security systems. Ensures compliance with Performance Work Statement (PWS) and Quality Management System (QMS).
**Essential Responsibilities:**
+ Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing.
+ Responsible for maintaining in-house PC based software solutions.
+ Assists with the analysis, design, and implementation of LAN/WAN requirements.
+ Manages controls and accounts for all .MIL (where permissible) and .COM computers (PC and server) hardware and software.
+ Provides help desk support for .MIL installations coordinating with the local military IT/Communications staff
+ Controls and monitors Internet access and assists in enforcing discipline in its use.
+ Performs other duties as capabilities and requirements dictate.
+ Ensures all work is completed to appropriate quality standards.
+ Performs other duties as assigned.
**Minimum Position Knowledge, Skills, and Abilities Required:**
+ Must be eligible to obtain and maintain a US Secret Security Clearance.
+ Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel, and Word programs.
+ Must have extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network, and communications systems.
+ Ability to convey complex hardware/software issues to non-computer-oriented personnel required.
+ Ability to effectively interact with co-workers required.
+ Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks required.
+ Must possess a valid home country driver's license and ability to obtain host nation driver's license.
+ High School diploma or equivalent required.
+ Minimum one year in a responsible MIS position that required system analysis and troubleshooting required.
+ Security + Certification or equivalent as per the Air Force requirements is required.
+ Must be Computer System Administrator (CSA) Certified by USAF A6/NOSC.
+ Three years clerical/administrative experience required.
+ Associates degree or higher in Computer Science or Information Technology is preferred.
+ Experience with Microsoft Office and programming languages is desired.
+ Must have authorization to work in host country.
**Required Baseline Requirements:**
+ A bachelor's degree plus 3 years of recent specialized experience, OR; An associate's degree plus 7 years of recent specialized experience, OR; A major certification plus 7 years of recent specialized experience, OR; 11 years of recent specialized experience
**Work Environment, Physical Demands, and Mental Demands:**
+ OCONUS: Living and working conditions at the assignment location could be remote and uncomfortable. Long hours, exposure to weather and hazardous conditions.
+ Ability to travel domestically and internationally.
+ Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.
+ Will be required to wear proper Personal Protective Equipment (PPE) according to prescribed procedures and as required for task being performed.
+ Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.
**Other Responsibilities:**
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.
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0
Customer Support Manager (7326) - Cambridge
Posted today
Job Viewed
Job Description
Job Title:Customer Support Manager
Salary:35,000 - 45,700
Location: Cambridge (The Triangle)/Hybrid Contract: 40% - 60% in office
Contract:Permanent
Hours:Full-time (35 hours per week)
A chance to develop a career within the Customer Services department of a leader in the educational sector, actively making a different to our customers around the world.
We areCambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
This is an exciting opportunity for a Customer Support Manager to join a passionate, fast-paced Customer Service team providing world class support to our millions of customers around the world. As part of this role, you will be leading a team of Assistant.
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1
Customer Support Advisor (7321) - Coventry
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Support Advisor
Salary: 24,900 - 28,650
Location: Coventry, Hybrid
Contract: Permanent
Hours: Full time (shift rotation 8am-4pm and 9am-5pm)
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
As part of our Customer Support Team, you'll enjoy:Meaningful work Help customers navigate important examination and assessment services that support education and student success.Professional development Gain valuable customer service, communication, and problem-solving skills, with opportunities for ongoing training and career progression.Supportive team environment Work alongside friendly, knowledgeable colleagues who value collaboration and teamwork.Varied and engaging role Every day brings new challenges and opportunities to assist customers.
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This advertiser has chosen not to accept applicants from your region.
2
Job Description
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750
Assessment - look for an email after you apply inviting you to complete your application
Join our careers event on Thursday 16th July to explore Customer Services at Sage, learn about our opportunities, and meet the team in a relaxed setting!
Secure your place here - day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
5 paid days for volunteering:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £28,000
- Annual bonus up to 10%, along with monthly perks valued at up to £750
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
\#LI-AD1
United Kingdom
Newcastle
Hybrid
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Customer Support Expert (Technical Support)
**Job Description** :
**Key Responsibilities** :
**Function** :
**Country** :
**Office Location** :
**Work Place type** :
**Advert**
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750
Assessment - look for an email after you apply inviting you to complete your application
Join our careers event on Thursday 16th July to explore Customer Services at Sage, learn about our opportunities, and meet the team in a relaxed setting!
Secure your place here - day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
5 paid days for volunteering:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £28,000
- Annual bonus up to 10%, along with monthly perks valued at up to £750
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
\#LI-AD1
United Kingdom
Newcastle
Hybrid
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Customer Support Expert (Technical Support)
**Job Description** :
**Key Responsibilities** :
**Function** :
**Country** :
**Office Location** :
**Work Place type** :
**Advert**
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Job Description
Description
This isn't a typical support role. As a Customer Support agent, you'll be a trusted partner to e-commerce businesses, from growing independent retailers to established multi-channel brands, helping them get the most out of Veeqo and unlock their full potential on Amazon. You'll work directly with business owners and their teams, solving complex operational challenges, shaping how we support our sellers, and collaborating across a wide range of internal teams including 2nd Line Engineers, Technical Writers, the Seller Success team, and Sales. You'll also have the opportunity to join on-site visits at seller businesses, helping them launch with Veeqo, unblock critical issues, and build lasting partnerships in person. Beyond day-to-day support, you'll have dedicated time to contribute to meaningful projects: from trend analysis and process improvement to exploring how AI can transform the seller experience and reduce friction before it ever reaches the queue.
Key job responsibilities
- You'll act as a strategic support partner to Veeqo's business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership.
- You'll diagnose and solve multi-layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
- You'll contribute to cross-functional projects, from training development, knowledge base creation and participate in on-site seller visits, supporting business launches and resolving high-impact issues in partnership with the wider Veeqo team.
- You'll champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher-value work.
- In every interaction, you'll embody Amazon's Customer Obsession Leadership Principle, building genuine, long-term relationships with the businesses you support, and contribute to a collaborative team culture through daily huddles, peer knowledge-sharing, and continuous learning.
A day in the life
Your day kicks off with a team huddle - a collaborative space to share insights, tackle complex cases together, and stay aligned on what matters most. From there, your time is balanced between direct seller support and project work: whether that's analysing support trends, refining internal documentation, developing training materials, or prototyping a new approach to seller self-service. No two days look the same, and there's always an opportunity to make a real impact - for our sellers and for the team.
About the team
Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it.
Basic Qualifications
- Experience in English-language communication skills, both written and verbal
- Experience in customer service
- Experience working with customers with a passion for delivering exceptional service, or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
- Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
- Knowledge of and passion for e-commerce
- Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This isn't a typical support role. As a Customer Support agent, you'll be a trusted partner to e-commerce businesses, from growing independent retailers to established multi-channel brands, helping them get the most out of Veeqo and unlock their full potential on Amazon. You'll work directly with business owners and their teams, solving complex operational challenges, shaping how we support our sellers, and collaborating across a wide range of internal teams including 2nd Line Engineers, Technical Writers, the Seller Success team, and Sales. You'll also have the opportunity to join on-site visits at seller businesses, helping them launch with Veeqo, unblock critical issues, and build lasting partnerships in person. Beyond day-to-day support, you'll have dedicated time to contribute to meaningful projects: from trend analysis and process improvement to exploring how AI can transform the seller experience and reduce friction before it ever reaches the queue.
Key job responsibilities
- You'll act as a strategic support partner to Veeqo's business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership.
- You'll diagnose and solve multi-layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
- You'll contribute to cross-functional projects, from training development, knowledge base creation and participate in on-site seller visits, supporting business launches and resolving high-impact issues in partnership with the wider Veeqo team.
- You'll champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher-value work.
- In every interaction, you'll embody Amazon's Customer Obsession Leadership Principle, building genuine, long-term relationships with the businesses you support, and contribute to a collaborative team culture through daily huddles, peer knowledge-sharing, and continuous learning.
A day in the life
Your day kicks off with a team huddle - a collaborative space to share insights, tackle complex cases together, and stay aligned on what matters most. From there, your time is balanced between direct seller support and project work: whether that's analysing support trends, refining internal documentation, developing training materials, or prototyping a new approach to seller self-service. No two days look the same, and there's always an opportunity to make a real impact - for our sellers and for the team.
About the team
Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it.
Basic Qualifications
- Experience in English-language communication skills, both written and verbal
- Experience in customer service
- Experience working with customers with a passion for delivering exceptional service, or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
- Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
- Knowledge of and passion for e-commerce
- Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Job Description
Job Description
**Job Purpose**
ICE Data Services is looking for an experienced Client Support Manager to lead a team supporting our real-time market data products. Based in London, the role combines people leadership, client relationship management, and technical oversight across time-sensitive, mission critical services. The ideal candidate brings a strong record of managing client facing technical teams alongside a solid grounding in market data, networks, and trading environments.
**Responsibilities**
+ People Management
+ Lead and develop a team of Client Support Specialists through regular one to ones, performance reviews, and career development conversations.
+ Identify training needs and arrange development for individuals and the wider team.
+ Conduct interviews, onboard new hires, and contribute to team growth planning.
+ Manage shift coverage and resource allocation, including project commitments.
+ Client Relationship Management
+ Act as a senior point of contact for clients, particularly during escalations or when an account becomes sensitive.
+ Build and maintain relationships with key client stakeholders, identifying opportunities to deepen engagement.
+ Case and Escalation Oversight
+ Provide oversight on escalated cases, ensuring severity and client impact are correctly assessed and that the right people are involved.
+ Ensure cases are accurately tracked and updated and recognise when a team member needs senior support or workload reallocation.
+ Identify when service levels or product quality are being called into question and escalate promptly.
+ Internal Stakeholder Management
+ Work closely with Product, Development, Sales, and Account Management to drive resolution of client issues.
+ Represent the voice of the client internally and feed back trends, opportunities, and risks to relevant stakeholders.
+ Identify gaps in process and work with counterparts across the business to address them.
+ Set appropriate boundaries with other teams while maintaining strong working relationships.
**Knowledge and Experience**
+ Bachelor's degree.
+ 5+ years of experience in a client facing role within market data, financial technology, or a similar technical environment.
+ Demonstrated experience managing or leading a team, with strong coaching and development skills.
+ Excellent written and verbal communication skills, with the ability to handle senior client stakeholders confidently.
+ Strong troubleshooting and problem-solving aptitude.
+ Understanding of networks and core computing concepts.
+ Knowledge of Unix and shell scripting is desirable.
+ Exposure to front office trading or market data environments is desirable.
+ Knowledge of financial markets and associated terminology is beneficial.
+ Business level fluency in English (written and spoken) is essential. Proficiency in French, Spanish, Japanese, Mandarin, or Korean would also be highly desirable.
**Job Purpose**
ICE Data Services is looking for an experienced Client Support Manager to lead a team supporting our real-time market data products. Based in London, the role combines people leadership, client relationship management, and technical oversight across time-sensitive, mission critical services. The ideal candidate brings a strong record of managing client facing technical teams alongside a solid grounding in market data, networks, and trading environments.
**Responsibilities**
+ People Management
+ Lead and develop a team of Client Support Specialists through regular one to ones, performance reviews, and career development conversations.
+ Identify training needs and arrange development for individuals and the wider team.
+ Conduct interviews, onboard new hires, and contribute to team growth planning.
+ Manage shift coverage and resource allocation, including project commitments.
+ Client Relationship Management
+ Act as a senior point of contact for clients, particularly during escalations or when an account becomes sensitive.
+ Build and maintain relationships with key client stakeholders, identifying opportunities to deepen engagement.
+ Case and Escalation Oversight
+ Provide oversight on escalated cases, ensuring severity and client impact are correctly assessed and that the right people are involved.
+ Ensure cases are accurately tracked and updated and recognise when a team member needs senior support or workload reallocation.
+ Identify when service levels or product quality are being called into question and escalate promptly.
+ Internal Stakeholder Management
+ Work closely with Product, Development, Sales, and Account Management to drive resolution of client issues.
+ Represent the voice of the client internally and feed back trends, opportunities, and risks to relevant stakeholders.
+ Identify gaps in process and work with counterparts across the business to address them.
+ Set appropriate boundaries with other teams while maintaining strong working relationships.
**Knowledge and Experience**
+ Bachelor's degree.
+ 5+ years of experience in a client facing role within market data, financial technology, or a similar technical environment.
+ Demonstrated experience managing or leading a team, with strong coaching and development skills.
+ Excellent written and verbal communication skills, with the ability to handle senior client stakeholders confidently.
+ Strong troubleshooting and problem-solving aptitude.
+ Understanding of networks and core computing concepts.
+ Knowledge of Unix and shell scripting is desirable.
+ Exposure to front office trading or market data environments is desirable.
+ Knowledge of financial markets and associated terminology is beneficial.
+ Business level fluency in English (written and spoken) is essential. Proficiency in French, Spanish, Japanese, Mandarin, or Korean would also be highly desirable.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Job Description
Salary:
If the following job requirements and experience match your skills, please ensure you apply promptly.
£30,000 + Bonus + Excellent Benefits
Customer Support Coordinator - Yeovil, Somerset (BA20 2PJ) - RES - Renewables
So, who are we? We are RES, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the £30,000 salary, there are also benefits on tap including.
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Renewables Customer Support Coordinator , youll be responsible for:
Managing renewable energy projects from the post design phase through to commissioning ensuring full compliance.
Maintain project timelines and address any issues proactively providing regular progress updates.
Coordinate internal teams, suppliers, and installers to ensure seamless project execution.
Act as the main point of contact for homeowners to support their grant applications, ensuring they understand the process and provide the necessary documentation.
Work with internal teams ensuring all necessary paperwork is completed accurately on time.
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm.
And heres what wed like you to have:
Experience working in the renewables industry.
Excellent communication skills.
Ability to multi-task and organise/prioritise your workload.
PC Literate - Including the use of CRM.
To be a team player who is happy to take on a diverse role to ensure all runs smoothly.
Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic. xehkeey
We look forward to receiving your application!
#ACHS150
If the following job requirements and experience match your skills, please ensure you apply promptly.
£30,000 + Bonus + Excellent Benefits
Customer Support Coordinator - Yeovil, Somerset (BA20 2PJ) - RES - Renewables
So, who are we? We are RES, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the £30,000 salary, there are also benefits on tap including.
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Renewables Customer Support Coordinator , youll be responsible for:
Managing renewable energy projects from the post design phase through to commissioning ensuring full compliance.
Maintain project timelines and address any issues proactively providing regular progress updates.
Coordinate internal teams, suppliers, and installers to ensure seamless project execution.
Act as the main point of contact for homeowners to support their grant applications, ensuring they understand the process and provide the necessary documentation.
Work with internal teams ensuring all necessary paperwork is completed accurately on time.
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm.
And heres what wed like you to have:
Experience working in the renewables industry.
Excellent communication skills.
Ability to multi-task and organise/prioritise your workload.
PC Literate - Including the use of CRM.
To be a team player who is happy to take on a diverse role to ensure all runs smoothly.
Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic. xehkeey
We look forward to receiving your application!
#ACHS150
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Job Description
Job Description
**Job Purpose**
ICE Data Services, a leading provider of financial market data, is looking for a dynamic Client Support Specialist to join our fast-growing team. This position is an integral part of our global front line customer support team focused on providing a high level of technical support and customer services to ICE Data Services clients.
An ideal candidate will combine strong technical expertise with proven client-facing experience, along with a background or demonstrated interest in financial markets. In this role, the individual will partner with global clients and collaborate closely with our international client support teams on a broad range of tasks essential to deliver exceptional service and solutions. By being based in London, the candidate will play a pivotal role in strengthening our presence in the region, enabling closer engagement with European clients, providing timely support to sales teams, and fostering stronger connections with key stakeholders across the market.
**Responsibilities**
+ Provide exceptional overall experience for clients using time-sensitive, mission critical data and applications. Including educating clients on information technology issues/services
+ Provide operational support to global client support teams by assisting in key workflows and initiatives
+ Provide case status updates to management and end users, as well as mitigate future recurrences through post-mortem analysis
+ Ensure up to date documentation of policies, procedures, and work processes periodically. Implement standard operating procedures and customer service guidelines
+ Escalate issues with internal groups to resolve issue with urgency, when applicable. Establish and maintain effective relationships with counterparts in assigned areas, such as operating systems, applications, mobile devices, new technologies and communications infrastructure
+ Handle inbound customer queries in a professional manner with attention to detail, timeliness, and consistency
+ Thoroughly diagnose technical problems and communicate solutions to customers
+ Provide backup assistance to peers when needed. Flexibility to expand and take on additional responsibilities or tasks as business needs dictate
**Knowledge and Experience**
+ Bachelor's degree or equivalent experience
+ Familiarity with European and US financial markets and industry practices
+ Preferred 2+ years of service flow experience or CRM ticketing system
+ Preferred experience with Application Programming Interfaces (APIs), including supporting and troubleshooting data across different APIs
+ Preferred beginner-level Python skills to support data analysis and improve operational processes.
+ Strong organizational and time management skills. Capable of prioritizing multiple tasks, working effectively with little or no direction
+ Excellent verbal, advanced listening, and written English language skills.
+ Formal meeting organization and facilitation skills
+ Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional. Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify best solution to mitigate impact
+ 2+ years client support experience, preferred. Ability to work in a fast-paced environment and meet daily deadlines
+ Strong analytical and problem-solving skills with attention to detail and follow-up. Advanced analytical skills and ability to perform system analysis
+ Ability to effectively communicate, collaborate and build relationship with peers, co-workers and management personal from different countries and diverse background
+ Working knowledge of at least one of Salesforce, ServiceNow, MS Office
+ Knowledge of financial markets and market data terminology a plus
**Job Purpose**
ICE Data Services, a leading provider of financial market data, is looking for a dynamic Client Support Specialist to join our fast-growing team. This position is an integral part of our global front line customer support team focused on providing a high level of technical support and customer services to ICE Data Services clients.
An ideal candidate will combine strong technical expertise with proven client-facing experience, along with a background or demonstrated interest in financial markets. In this role, the individual will partner with global clients and collaborate closely with our international client support teams on a broad range of tasks essential to deliver exceptional service and solutions. By being based in London, the candidate will play a pivotal role in strengthening our presence in the region, enabling closer engagement with European clients, providing timely support to sales teams, and fostering stronger connections with key stakeholders across the market.
**Responsibilities**
+ Provide exceptional overall experience for clients using time-sensitive, mission critical data and applications. Including educating clients on information technology issues/services
+ Provide operational support to global client support teams by assisting in key workflows and initiatives
+ Provide case status updates to management and end users, as well as mitigate future recurrences through post-mortem analysis
+ Ensure up to date documentation of policies, procedures, and work processes periodically. Implement standard operating procedures and customer service guidelines
+ Escalate issues with internal groups to resolve issue with urgency, when applicable. Establish and maintain effective relationships with counterparts in assigned areas, such as operating systems, applications, mobile devices, new technologies and communications infrastructure
+ Handle inbound customer queries in a professional manner with attention to detail, timeliness, and consistency
+ Thoroughly diagnose technical problems and communicate solutions to customers
+ Provide backup assistance to peers when needed. Flexibility to expand and take on additional responsibilities or tasks as business needs dictate
**Knowledge and Experience**
+ Bachelor's degree or equivalent experience
+ Familiarity with European and US financial markets and industry practices
+ Preferred 2+ years of service flow experience or CRM ticketing system
+ Preferred experience with Application Programming Interfaces (APIs), including supporting and troubleshooting data across different APIs
+ Preferred beginner-level Python skills to support data analysis and improve operational processes.
+ Strong organizational and time management skills. Capable of prioritizing multiple tasks, working effectively with little or no direction
+ Excellent verbal, advanced listening, and written English language skills.
+ Formal meeting organization and facilitation skills
+ Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional. Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify best solution to mitigate impact
+ 2+ years client support experience, preferred. Ability to work in a fast-paced environment and meet daily deadlines
+ Strong analytical and problem-solving skills with attention to detail and follow-up. Advanced analytical skills and ability to perform system analysis
+ Ability to effectively communicate, collaborate and build relationship with peers, co-workers and management personal from different countries and diverse background
+ Working knowledge of at least one of Salesforce, ServiceNow, MS Office
+ Knowledge of financial markets and market data terminology a plus
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Job Description
At Sage, innovation starts with our people. With over 13,000 colleagues across 40 locations worldwide, supporting over 2 million customers, we're united by a shared purpose: to transform the way millions of businesses work. As a global leader in AI, finance and HR software, we harness cutting-edge technology and forward-thinking ideas to simplify complexity and drive progress. At Sage, you'll join a high achieving culture that values creativity, collaboration, and continuous learning-because together, we're shaping the future of business software.
Start your career with Sage in the UK and make an impact from day one. Our ethos is simple: to help businesses thrive so they can support their communities and drive economic progress. At Sage, you'll find a high performing environment where your ideas matter, your growth is encouraged, and your work will add value from day one. Start your journey with us and help shape the future of business across the UK and beyond.
Why join Sage as an Apprentice?
At Sage, we believe your career should start with opportunity, growth, and purpose. As an apprentice, you'll benefit from structured training and development programs designed to build your skills and confidence from day one. You'll also have access to Sage Foundation, our global initiative that gives you five paid volunteer days each year to make a positive impact in your community.
You'll join exceptional teams where you will have the chance to learn from experts, connect with peers, and grow a global professional network. At Sage, we're committed to helping you shape your future, offering clear career pathways and opportunities to innovate and make a real difference.
Please note that this is a hybrid role requiring 3 days per week in the office.
What will you be involved in?
At the start of your apprenticeship with Sage, you'll have an induction period where we'll support you transitioning into your apprenticeship and working environment. You'll meet apprentices across the business and get involved in some exciting team building activities. You'll learn about our range of products and be part of a working group to generate new ideas to build your confidence. You'll also spend time with your qualification assessor, so you know what is expected of you in your role.
During the first 6 months of the learning process post training, you will be assigned a mentor. We'll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You'll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together. We're passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we're here.
Day to day, you'll be involved in
- Speaking directly with customers via telephone to deliver structured solutions with confidence
- Demonstrate and deliver exceptional problem solving and trouble shooting skills
- Ability to ask the right questions to gain an understanding of the customer's business
- Generate leads for our sales department by recommending alternative product/services that could save the customer money and time.
- Think on your feet and quickly research to find an answer for the customer query.
To qualify for the apprenticeship, you'll need to have five 9-4 GCSE passes (including Maths and English). Due to funding regulations, you must also have the right to work in the UK and have been resident in the UK for at least the past 3 years.
Alongside this, you'll be
- Customer focused, with the ability to listen effectively to help problem solve
- Passion and commitment to continuous learning
- Self-starting attitude; open to new challenges
- A curious mindset that embraces innovation
- Excellent interpersonal and communication skills, able to work effectively with colleagues across the globe.
- Experience of using AI, and an interest in continuous development of AI skills as the technology evolves.
Salaries start from £14,560, rising to £28,000 on completion of the programme.
What you can expect from the process
- Apply online with your CV
- Complete online tests and video interview (You will receive a link to complete a video interview within 1 week of applying)
- If successful at video interview stage, you will be invited to attend an assessment centre in June 2026.
- Successful candidates will join us in October 2026.
Please note that due to the high volume of applications, there may be a delay in receiving a response from your video interview. We thank you for your patience.
Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at
Benefits of working at Sage include
- 25 days holiday + bank holidays from day one
- Paid time to learn (5 learning days a year)
- Paid time to give back (5 volunteering days a year)
- Private healthcare, digital GP & wellbeing support
- Competitive pension with Sage contributions
- Paid parental leave, inclusive from day one
- Work from abroad for up to 10 weeks a year
- Discounts on tech, travel, gyms and more
- Cycle to Work and EV schemes
Customer Operations
United Kingdom
Newcastle
Hybrid
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Customer Support Apprentice
**Job Description** :
**Key Responsibilities** :
**Function** :
**Country** :
**Office Location** :
**Work Place type** :
**Advert**
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Start your career with Sage in the UK and make an impact from day one. Our ethos is simple: to help businesses thrive so they can support their communities and drive economic progress. At Sage, you'll find a high performing environment where your ideas matter, your growth is encouraged, and your work will add value from day one. Start your journey with us and help shape the future of business across the UK and beyond.
Why join Sage as an Apprentice?
At Sage, we believe your career should start with opportunity, growth, and purpose. As an apprentice, you'll benefit from structured training and development programs designed to build your skills and confidence from day one. You'll also have access to Sage Foundation, our global initiative that gives you five paid volunteer days each year to make a positive impact in your community.
You'll join exceptional teams where you will have the chance to learn from experts, connect with peers, and grow a global professional network. At Sage, we're committed to helping you shape your future, offering clear career pathways and opportunities to innovate and make a real difference.
Please note that this is a hybrid role requiring 3 days per week in the office.
What will you be involved in?
At the start of your apprenticeship with Sage, you'll have an induction period where we'll support you transitioning into your apprenticeship and working environment. You'll meet apprentices across the business and get involved in some exciting team building activities. You'll learn about our range of products and be part of a working group to generate new ideas to build your confidence. You'll also spend time with your qualification assessor, so you know what is expected of you in your role.
During the first 6 months of the learning process post training, you will be assigned a mentor. We'll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You'll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together. We're passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we're here.
Day to day, you'll be involved in
- Speaking directly with customers via telephone to deliver structured solutions with confidence
- Demonstrate and deliver exceptional problem solving and trouble shooting skills
- Ability to ask the right questions to gain an understanding of the customer's business
- Generate leads for our sales department by recommending alternative product/services that could save the customer money and time.
- Think on your feet and quickly research to find an answer for the customer query.
To qualify for the apprenticeship, you'll need to have five 9-4 GCSE passes (including Maths and English). Due to funding regulations, you must also have the right to work in the UK and have been resident in the UK for at least the past 3 years.
Alongside this, you'll be
- Customer focused, with the ability to listen effectively to help problem solve
- Passion and commitment to continuous learning
- Self-starting attitude; open to new challenges
- A curious mindset that embraces innovation
- Excellent interpersonal and communication skills, able to work effectively with colleagues across the globe.
- Experience of using AI, and an interest in continuous development of AI skills as the technology evolves.
Salaries start from £14,560, rising to £28,000 on completion of the programme.
What you can expect from the process
- Apply online with your CV
- Complete online tests and video interview (You will receive a link to complete a video interview within 1 week of applying)
- If successful at video interview stage, you will be invited to attend an assessment centre in June 2026.
- Successful candidates will join us in October 2026.
Please note that due to the high volume of applications, there may be a delay in receiving a response from your video interview. We thank you for your patience.
Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at
Benefits of working at Sage include
- 25 days holiday + bank holidays from day one
- Paid time to learn (5 learning days a year)
- Paid time to give back (5 volunteering days a year)
- Private healthcare, digital GP & wellbeing support
- Competitive pension with Sage contributions
- Paid parental leave, inclusive from day one
- Work from abroad for up to 10 weeks a year
- Discounts on tech, travel, gyms and more
- Cycle to Work and EV schemes
Customer Operations
United Kingdom
Newcastle
Hybrid
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Customer Support Apprentice
**Job Description** :
**Key Responsibilities** :
**Function** :
**Country** :
**Office Location** :
**Work Place type** :
**Advert**
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Job Description
Job Description
**Job Purpose**
ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering client's questions and managing and escalating production issues.
The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company's products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
**Responsibilities**
+ Onboard and off-board clients for ICE Data Derivatives products and services
+ Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
+ Provide timely and accurate response to all client inquiries
+ Provide support for any file delivery failures
+ Escalate issues with internal groups to resolve issues with urgency, when applicable
+ Maintain strong relationships with clients and internal teams
+ Ensure up-to-date documentation of policies, procedures and work processes periodically
**Knowledge and Experience**
+ Excellent verbal and written English language skills
+ Excellent time-management and organizations skills
+ Experience in a similar support or client-facing role (an advantage)
+ Strong analytical and problem-solving skills with attention to detail and follow-up
+ Ability to interact with external clients, as well as internal business units
+ Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage.)
+ Bachelor's in Economics / similar degree or equivalent experience is preferable
**Schedule**
Monday to Friday from 8am and various morning start times. Currently there is a requirement to work 1 evening shift per week from 12:00pm to 20:00pm. Additionally this role will provide holiday and sickness cover for ICE Data Derivatives overseas offices as required, which may include an evening or night shift.
**Job Purpose**
ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering client's questions and managing and escalating production issues.
The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company's products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
**Responsibilities**
+ Onboard and off-board clients for ICE Data Derivatives products and services
+ Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
+ Provide timely and accurate response to all client inquiries
+ Provide support for any file delivery failures
+ Escalate issues with internal groups to resolve issues with urgency, when applicable
+ Maintain strong relationships with clients and internal teams
+ Ensure up-to-date documentation of policies, procedures and work processes periodically
**Knowledge and Experience**
+ Excellent verbal and written English language skills
+ Excellent time-management and organizations skills
+ Experience in a similar support or client-facing role (an advantage)
+ Strong analytical and problem-solving skills with attention to detail and follow-up
+ Ability to interact with external clients, as well as internal business units
+ Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage.)
+ Bachelor's in Economics / similar degree or equivalent experience is preferable
**Schedule**
Monday to Friday from 8am and various morning start times. Currently there is a requirement to work 1 evening shift per week from 12:00pm to 20:00pm. Additionally this role will provide holiday and sickness cover for ICE Data Derivatives overseas offices as required, which may include an evening or night shift.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9