829 Customer Support Specialist jobs in Brighton and Hove
Remote Customer Support Specialist
BN1 1AA East Sussex, South East
£25000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Join a leading innovator in the technology sector as a Remote Customer Support Specialist, offering a fully remote position from anywhere in the UK. This role is vital for ensuring our customers receive exceptional support and have a seamless experience with our products and services. You will be the first point of contact for customer inquiries, providing timely and effective solutions through various communication channels. Our client is dedicated to customer satisfaction and is looking for empathetic and skilled individuals to join their virtual support team.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via email, phone, and live chat.
- Provide accurate and helpful information regarding products, services, and technical issues.
- Troubleshoot customer problems and guide them through step-by-step solutions.
- Escalate complex issues to the appropriate internal departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge to effectively assist customers.
- Identify opportunities to improve customer satisfaction and retention.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
- Collaborate with team members to share best practices and resolve challenging cases.
- Adhere to established service level agreements (SLAs) and quality standards.
- Proactively identify trends in customer inquiries and provide feedback to relevant teams for product or service improvements.
- Assist customers with account management, billing inquiries, and general support needs.
- Ensure a positive and helpful attitude in all customer interactions.
- Manage customer feedback and complaints effectively, aiming for first-contact resolution.
- Stay updated on new product features, updates, and company policies.
- Participate in ongoing training sessions to enhance skills and product knowledge.
- Contribute to a positive and collaborative remote team environment.
- Handle sensitive customer information with confidentiality and care.
- Strive to exceed customer expectations with every interaction.
- Process returns, exchanges, or other service requests as per company procedures.
- Previous experience in a customer service or technical support role is essential.
- Excellent communication skills, both written and verbal, with the ability to explain technical information clearly.
- Strong active listening skills and a patient, empathetic approach to customer service.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritise, and manage time effectively in a remote work environment.
- High school diploma or equivalent required; further education or certifications in customer service are a plus.
- A reliable internet connection and a dedicated, quiet workspace.
- Familiarity with technology products or the SaaS industry is advantageous.
- A proactive problem-solver with a strong attention to detail.
- Ability to work independently with minimal supervision.
- Flexibility to work varying shifts, including evenings and weekends if required by the business needs.
- A genuine passion for helping customers and resolving their issues.
- Demonstrated ability to remain calm and professional under pressure.
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0
Senior Customer Support Specialist
BN1 1AA East Sussex, South East
£28000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking an experienced and dedicated Senior Customer Support Specialist to join their fully remote team. This is a fantastic opportunity for an individual passionate about providing exceptional customer service and technical assistance. As a Senior Support Specialist, you will be the first point of contact for customers experiencing issues or having inquiries about our client's products and services. Your primary role will be to resolve customer problems effectively and efficiently, ensuring high levels of customer satisfaction.
Key Responsibilities:
Qualifications:
This role is based in Brighton, East Sussex, UK , but operates on a fully remote basis, offering flexibility and the ability to work from anywhere within the UK. Join a dynamic team dedicated to excellence.
Key Responsibilities:
- Provide comprehensive technical support and troubleshooting to customers via email, phone, and chat.
- Investigate, diagnose, and resolve complex customer issues, escalating to senior technical teams when necessary.
- Develop and maintain a deep understanding of our client's products and services.
- Create and update knowledge base articles, FAQs, and support documentation to assist customers and internal teams.
- Mentor and guide junior support staff, sharing best practices and expertise.
- Monitor customer feedback and identify trends to suggest improvements in products and services.
- Contribute to the continuous improvement of support processes and tools.
- Collaborate with other departments, such as Product and Engineering, to address customer needs.
- Ensure all customer interactions are logged accurately and efficiently in the CRM system.
- Proactively identify opportunities to enhance the customer experience.
Qualifications:
- Proven experience in a customer support or helpdesk role, with at least 2 years in a senior capacity.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using CRM software and support ticketing systems.
- Experience with remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
- Ability to work independently and manage time effectively in a remote setting.
- A patient and empathetic approach to customer interactions.
- Familiarity with (mention a relevant industry/software type, e.g., SaaS platforms, hardware troubleshooting) is highly desirable.
This role is based in Brighton, East Sussex, UK , but operates on a fully remote basis, offering flexibility and the ability to work from anywhere within the UK. Join a dynamic team dedicated to excellence.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - SaaS
BN1 1AA East Sussex, South East
£28000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a rapidly expanding Software as a Service (SaaS) provider, is seeking a motivated and customer-focused Customer Support Specialist to join their dynamic team. This role is pivotal in ensuring our clients receive exceptional support and have a seamless experience with our innovative software solutions. You will be the first point of contact for customer inquiries, providing timely, accurate, and friendly assistance via multiple channels, including email, phone, and live chat. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a genuine passion for helping others. Responsibilities include troubleshooting software issues, guiding users through features and functionalities, managing support tickets, and escalating complex problems to the appropriate technical teams. You will also contribute to our knowledge base by creating FAQs and helpful articles, ensuring customers can find answers efficiently. A proactive approach to identifying and resolving recurring issues is highly valued. This role requires a detail-oriented individual with strong problem-solving abilities and the capacity to manage multiple priorities in a fast-paced environment. Experience in a customer support role, preferably within the SaaS industry, is a significant advantage.
Responsibilities:
Responsibilities:
- Provide outstanding customer support via email, phone, and live chat.
- Troubleshoot and resolve software-related issues for customers efficiently and effectively.
- Guide users through product features, functionalities, and best practices.
- Manage and maintain support tickets within a CRM system, ensuring timely resolution.
- Escalate complex technical issues to the engineering or development teams with detailed information.
- Contribute to the development and maintenance of the customer knowledge base (FAQs, tutorials).
- Identify trends in customer inquiries and provide feedback to the product and development teams.
- Proactively seek solutions to common customer challenges.
- Ensure a high level of customer satisfaction through professional and empathetic communication.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proven experience in a customer support or helpdesk role, preferably within the SaaS industry.
- Excellent verbal and written communication skills.
- Strong technical aptitude and ability to quickly learn new software.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Excellent problem-solving and troubleshooting skills.
- Ability to multitask and manage time effectively.
- A patient, empathetic, and customer-centric attitude.
- Ability to work independently and as part of a collaborative team.
- Familiarity with web-based technologies is a plus.
- High school diploma or equivalent required; further education or certifications are beneficial.
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Support Specialist
BN1 1AA East Sussex, South East
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote support team. This role is perfect for individuals passionate about providing exceptional customer service and resolving technical issues with efficiency and professionalism. As a remote-first organisation, we offer a supportive virtual environment and the flexibility to work from home.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via various channels, including email, live chat, and phone.
- Troubleshoot and resolve technical issues related to our client's software products, ensuring a high level of customer satisfaction.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate internal teams (e.g., Tier 2 support, engineering) when necessary.
- Contribute to the development of the knowledge base by creating and updating support articles and FAQs.
- Identify recurring customer issues and provide feedback to product and development teams for continuous improvement.
- Proactively engage with customers to ensure they are maximizing the value of our client's products.
- Adhere to service level agreements (SLAs) and response time targets.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Maintain a positive and helpful attitude, embodying the company's commitment to customer success.
- Proven experience in a customer support or helpdesk role, preferably in a technology or SaaS environment.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with online communication tools (e.g., Slack, Zoom).
- A patient, empathetic, and customer-centric approach.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced remote setting.
- Self-motivated and able to work independently with minimal supervision.
- A strong desire to learn and adapt to new technologies.
- High school diploma or equivalent required; further education or certifications in IT support are a plus.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
BN1 1AA East Sussex, South East
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and empathetic Senior Customer Support Specialist to join their fully remote team. This role is crucial in providing exceptional technical assistance and resolving complex customer issues with efficiency and professionalism. You will be the first point of contact for customers experiencing difficulties with our client's innovative products and services. As a Senior Specialist, you will also be expected to mentor junior team members and contribute to the continuous improvement of support processes and documentation.
Key Responsibilities:
Key Responsibilities:
- Provide timely and accurate technical support to customers via phone, email, and chat channels.
- Diagnose, troubleshoot, and resolve complex customer issues related to software, hardware, and account services.
- Escalate unresolved issues to the appropriate internal teams, ensuring clear communication and follow-up.
- Document all customer interactions, solutions, and feedback in the CRM system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Assist in training and onboarding new customer support representatives.
- Identify trends in customer inquiries and provide feedback to the product development team for service enhancements.
- Contribute to the development and implementation of best practices for customer support.
- Proactively identify opportunities to improve the customer experience and support workflows.
- Handle challenging customer situations with patience, empathy, and a focus on resolution.
- Proven experience in a customer support or technical helpdesk role, with at least 2 years in a senior capacity.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Familiarity with (mention relevant software/tech, e.g., cloud computing, SaaS platforms, specific operating systems) is highly desirable.
- Ability to work independently and manage time effectively in a remote environment.
- A customer-centric mindset with a passion for helping others.
- Experience in mentoring or leading a small team is a plus.
- Excellent written and verbal English communication skills.
- This is a fully remote position, requiring a dedicated workspace and reliable internet connection. Candidates must be self-motivated and possess strong organisational skills to thrive in this environment. The focus is entirely on delivering outstanding support, regardless of physical location.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
BN1 1AA East Sussex, South East
£28000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company known for its innovative software solutions, is seeking a highly motivated and customer-centric Senior Customer Support Specialist to join their dedicated team in Brighton, East Sussex, UK . This role is pivotal in ensuring exceptional customer satisfaction by providing timely, accurate, and effective technical support. You will be the first point of contact for customers encountering technical issues, guiding them through troubleshooting steps, and resolving problems efficiently. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong technical aptitude. You will be responsible for diagnosing and resolving software-related issues, managing support tickets, and escalating complex problems to higher technical teams when necessary. A key aspect of this role involves documenting solutions, contributing to the knowledge base, and proactively identifying trends in customer issues to provide feedback to the product development team. This position offers a fantastic opportunity to develop your skills within a dynamic and supportive environment, working with cutting-edge technology and directly impacting the customer experience. The successful applicant will be a problem-solver at heart, committed to going the extra mile to ensure customer success. We are looking for individuals who are passionate about technology and thrive in a customer-facing role. The collaborative nature of this team in our Brighton office provides a stimulating and engaging work environment. You will have the opportunity to grow your expertise and contribute to the ongoing success of our product and our valued customer base. We believe in empowering our support specialists and providing them with the resources needed to excel.
Key responsibilities will include:
Key responsibilities will include:
- Providing first-line technical support to customers via phone, email, and chat.
- Troubleshooting and diagnosing software-related issues, identifying root causes.
- Guiding customers through step-by-step solutions and workarounds.
- Managing and prioritizing support tickets, ensuring timely resolution and adherence to SLAs.
- Escalating complex technical issues to Tier 2/3 support or development teams when necessary.
- Documenting support interactions and solutions in the company's CRM and knowledge base.
- Contributing to the development and maintenance of customer-facing documentation and FAQs.
- Identifying recurring customer issues and providing feedback to product management and development teams.
- Proactively identifying opportunities to improve the customer support process.
- Providing training and mentorship to junior support staff.
- Maintaining a high level of customer satisfaction through excellent service.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
BN1 1AH East Sussex, South East
£28000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their exceptional support team. This role, based in **Brighton, East Sussex, UK**, offers a fully remote working arrangement, allowing you to provide outstanding assistance to customers from anywhere. You will be the primary point of contact for customers, handling complex inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your responsibilities will include troubleshooting technical problems, guiding customers through product features, and processing service requests efficiently. As a senior member of the team, you will be expected to mentor junior support staff, contribute to the development of support documentation and knowledge bases, and identify areas for service improvement. You will also handle escalations, liaise with other departments to resolve customer issues, and document all interactions accurately within the CRM system. A strong understanding of the company's products and services is essential, as is the ability to communicate technical information clearly and concisely to a non-technical audience. Proactive problem-solving and a calm, empathetic demeanor under pressure are key attributes for success. You will play a vital role in gathering customer feedback and relaying it to relevant teams to drive product enhancements. This is an exciting opportunity to advance your career in customer service, making a tangible difference in customer loyalty and retention. We are looking for an individual with a passion for helping others, exceptional communication skills, and a commitment to delivering world-class support. Your expertise will be instrumental in maintaining our client's reputation for outstanding customer care. The ability to work independently and manage your time effectively in a remote setting is crucial.
Responsibilities:
Responsibilities:
- Provide high-level customer support via phone, email, and chat.
- Troubleshoot and resolve complex customer issues.
- Guide customers on product usage and features.
- Process service requests and manage customer accounts.
- Handle escalated customer inquiries.
- Mentor and train junior support staff.
- Develop and update support documentation and FAQs.
- Gather and relay customer feedback to internal teams.
- Ensure accurate and timely documentation of all interactions.
- Contribute to continuous improvement of customer service processes.
- Proven experience as a Customer Support Specialist or in a similar role.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly.
- Experience in mentoring or leading a team is desirable.
- High school diploma or equivalent; further education or certification is a plus.
- Customer-focused attitude and strong empathy.
- Ability to work independently and manage time effectively.
- Knowledge of (specific industry, e.g., SaaS, E-commerce) is an advantage.
This advertiser has chosen not to accept applicants from your region.
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6
Lead Customer Support Specialist
BN1 1AA East Sussex, South East
£30000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Lead Customer Support Specialist to join their thriving team in Brighton, East Sussex, UK . This role requires a dedicated individual who is passionate about providing exceptional customer service and possesses strong leadership skills. You will be the go-to person for complex customer inquiries, team guidance, and ensuring customer satisfaction reaches its peak.
As a Lead Customer Support Specialist, you will play a pivotal role in maintaining high standards of service, resolving escalated issues, and contributing to the continuous improvement of support processes. You will work in a fast-paced environment, interacting with customers across various channels, including phone, email, and live chat. Your ability to remain calm under pressure, demonstrate empathy, and find effective solutions will be paramount.
Responsibilities:
Qualifications:
This is an excellent opportunity to take the next step in your customer service career within a supportive and growing organisation located in Brighton .
As a Lead Customer Support Specialist, you will play a pivotal role in maintaining high standards of service, resolving escalated issues, and contributing to the continuous improvement of support processes. You will work in a fast-paced environment, interacting with customers across various channels, including phone, email, and live chat. Your ability to remain calm under pressure, demonstrate empathy, and find effective solutions will be paramount.
Responsibilities:
- Handle escalated customer complaints and complex technical issues with professionalism and efficiency.
- Provide guidance, training, and mentorship to junior customer support representatives.
- Monitor team performance metrics and identify areas for improvement.
- Develop and update customer support documentation, FAQs, and knowledge base articles.
- Contribute to the creation and implementation of new customer service policies and procedures.
- Analyze customer feedback and support trends to identify recurring issues and recommend solutions.
- Collaborate with other departments, such as sales and product development, to ensure a seamless customer experience.
- Maintain accurate records of customer interactions and transactions.
- Ensure all customer inquiries are resolved in a timely and satisfactory manner, adhering to service level agreements (SLAs).
- Act as a point of escalation for challenging customer situations, de-escalating and resolving conflicts effectively.
- Champion best practices in customer service and foster a customer-centric culture within the team.
Qualifications:
- Proven experience in a customer service or support role, with at least 2-3 years in a lead or senior capacity.
- Demonstrated ability to handle complex customer issues and provide effective resolutions.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Experience in training and mentoring team members is essential.
- Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
- Ability to work under pressure and manage multiple priorities effectively.
- A proactive approach to identifying and resolving customer needs.
- Familiarity with troubleshooting common technical issues is advantageous.
- High school diploma or equivalent required; further education or certifications in customer service management are a plus.
This is an excellent opportunity to take the next step in your customer service career within a supportive and growing organisation located in Brighton .
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist - Technical (Remote)
BN1 1NW East Sussex, South East
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly expanding software company, is seeking a dedicated and technically adept Customer Support Specialist to join their fully remote support team. Based in **Brighton, East Sussex, UK**, this role is crucial in providing exceptional technical assistance to our diverse customer base. You will be the first point of contact for customers experiencing technical issues, guiding them through troubleshooting steps and ensuring swift resolution. This position requires excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts.
Key Responsibilities:
Requirements:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and live chat.
- Diagnose and resolve technical issues related to our software products.
- Guide customers through product setup, installation, and usage.
- Escalate complex technical issues to higher-level support or engineering teams when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Create and update knowledge base articles and FAQs to empower customers and support agents.
- Identify recurring technical problems and provide feedback to the product development team for improvement.
- Assist customers with account management and billing inquiries.
- Maintain a high level of customer satisfaction through professional and efficient support.
- Stay up-to-date with product updates, new features, and technical changes.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Contribute to a positive and collaborative remote working environment.
Requirements:
- Proven experience (2+ years) in a customer support or technical support role, preferably within the SaaS industry.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with common operating systems (Windows, macOS) and web browsers.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach to problem-solving.
- A proactive attitude and a willingness to learn new technologies.
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Experience with remote support tools is advantageous.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist - SaaS
BN1 1AA East Sussex, South East
£35000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing Software-as-a-Service (SaaS) provider, is seeking a dedicated and empathetic Senior Customer Support Specialist to join their expanding team. This role offers a fully remote working arrangement, allowing you to contribute to exceptional customer experiences from anywhere in the UK. You will be the primary point of contact for customers, providing advanced technical support and troubleshooting for our client's innovative software solutions. Responsibilities include responding to complex customer inquiries via phone, email, and chat in a timely and professional manner, diagnosing and resolving technical issues, and escalating complex problems to higher-level support or engineering teams when necessary. You will be responsible for maintaining detailed records of customer interactions, troubleshooting steps, and resolutions in the CRM system. Proactively identifying trends in customer issues and providing feedback to the product development team to improve the software will be a key aspect of this role. Developing and maintaining comprehensive knowledge base articles, FAQs, and training materials to empower customers and internal teams will also be crucial. You will contribute to defining and improving support processes and policies to enhance customer satisfaction and operational efficiency. Mentoring and guiding junior support staff, sharing best practices, and assisting with their development will be an important part of your contribution. The ideal candidate will have a minimum of 3-5 years of experience in customer support, with at least 2 years specifically within a SaaS environment. A strong technical aptitude and the ability to quickly learn and understand complex software applications are essential. Excellent communication, problem-solving, and active listening skills are paramount. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms is required. Experience in troubleshooting web-based applications and understanding of basic networking concepts is a plus. A passion for delivering outstanding customer service and a commitment to continuous improvement are vital. This remote role in Brighton is an excellent opportunity for a motivated individual looking to advance their career in customer support within a dynamic technology company. Join our client and help deliver unparalleled support to their valued customer base.
This advertiser has chosen not to accept applicants from your region.
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