106 Customer Support Specialist jobs in Brighton and Hove
Product Support Specialist - Robotic & Manuel
Brighton and Hove, South East
Stryker
Posted 26 days ago
Job Viewed
Job Description
We're looking for a talented, highly motivated professional who will be responsible for driving Stryker's Joint Replacement and Robotics business in the Brighton & West Sussex area. You will be trained and certified to support the Mako Smart Robotics programme and this technical expertise will provide an advantage when selling all of Stryker's products and services. As part of a high calibre, performance driven sales team, you must have a passion for delivering results, improving outcomes and making the lives of patients better. This is a Fixed Term Maternity contract.
This is an opportunity where you can grow, be developed and build a career within one of the world's leading medical technology companies. Together with our customers we are driven to make healthcare better.
Key Responsibilities
+ Developing an effective territory sales strategy to drive growth.
+ Delivering annual sales targets as well as other key performance objectives.
+ Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.
+ Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
+ Building strong relationships with a diverse group of stakeholders in the NHS & private medical sector; these include, consultants, theatre managers, nursing staff as well as procurement and finance professionals.
+ Conducting product demonstrations and training for clinical staff.
+ Providing in theatre product support for manual & robotic cases.
+ Working effectively as a part of a team.
+ Attending and participating in key professional congresses and events.
+ Maintaining and acquiring new product, technology, market knowledge.
+ Working with colleagues from other Stryker divisions to win market share for the Corporation.
Experience & Competencies
+ **Positive attitude,** a "can do" solution orientated approach to succeed.
+ **Self-motivated** , you take ownership of your work and need no prompting to drive your learning, productivity, change, and outcomes.
+ **Collaborative partners** , you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business. Teamwork is an integral part of this role.
+ **Goal Orientated** , to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
+ **High Ethics & Integrity** , we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
+ Excellent communication and presentation skills
+ Excellent written and oral skills
+ 2+ years successful sales experience in Joint Replacement, medical devices or healthcare industry preferred
+ Working knowledge of the NHS, selling in a theatre environment or experience in Medical Devices, would be an advantage
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This is an opportunity where you can grow, be developed and build a career within one of the world's leading medical technology companies. Together with our customers we are driven to make healthcare better.
Key Responsibilities
+ Developing an effective territory sales strategy to drive growth.
+ Delivering annual sales targets as well as other key performance objectives.
+ Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.
+ Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
+ Building strong relationships with a diverse group of stakeholders in the NHS & private medical sector; these include, consultants, theatre managers, nursing staff as well as procurement and finance professionals.
+ Conducting product demonstrations and training for clinical staff.
+ Providing in theatre product support for manual & robotic cases.
+ Working effectively as a part of a team.
+ Attending and participating in key professional congresses and events.
+ Maintaining and acquiring new product, technology, market knowledge.
+ Working with colleagues from other Stryker divisions to win market share for the Corporation.
Experience & Competencies
+ **Positive attitude,** a "can do" solution orientated approach to succeed.
+ **Self-motivated** , you take ownership of your work and need no prompting to drive your learning, productivity, change, and outcomes.
+ **Collaborative partners** , you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business. Teamwork is an integral part of this role.
+ **Goal Orientated** , to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
+ **High Ethics & Integrity** , we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
+ Excellent communication and presentation skills
+ Excellent written and oral skills
+ 2+ years successful sales experience in Joint Replacement, medical devices or healthcare industry preferred
+ Working knowledge of the NHS, selling in a theatre environment or experience in Medical Devices, would be an advantage
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
BN1 1EF East Sussex, South East
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their busy team in Brighton, East Sussex, UK . This is an office-based role where you will be the primary point of contact for customers, providing exceptional support and ensuring customer satisfaction. You will handle inquiries, resolve issues, and offer guidance on our client's products and services.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing clear and concise solutions.
- Educate customers on product features, functionalities, and best practices.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain accurate records of customer interactions and support activities in the CRM system.
- Identify recurring customer issues and provide feedback to the product and development teams for improvement.
- Contribute to the development and maintenance of customer support knowledge base articles.
- Process customer requests, such as order modifications, cancellations, or returns.
- Proactively engage with customers to ensure their needs are met and satisfaction is high.
- Adhere to company policies and procedures, and uphold service level agreements (SLAs).
- Proven experience in a customer service or helpdesk role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a patient, customer-centric approach.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a passion for helping customers.
- Familiarity with (mention a relevant product/service industry, e.g., software applications, e-commerce platforms, telecommunications) is a plus.
- Good keyboard skills and attention to detail.
- Ability to work collaboratively within a team.
- Willingness to learn and adapt to new products and processes.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
BN1 1AA East Sussex, South East
£24000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce business, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Brighton, East Sussex, UK**. This role is crucial for maintaining our high standards of customer satisfaction and providing exceptional support to our valued clientele. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience across all touchpoints.
Your primary responsibilities will include responding to customer queries via phone, email, and live chat in a timely and professional manner. You will troubleshoot product or service problems, identify customer needs, and offer appropriate solutions. This involves maintaining accurate customer records, processing orders or returns, and escalating complex issues to the relevant departments when necessary. The ability to actively listen, empathize with customers, and provide clear, concise information is paramount.
We are looking for an individual with excellent communication and interpersonal skills, a patient demeanor, and a genuine desire to help others. A proactive approach to problem-solving and the ability to work efficiently under pressure are essential. Previous experience in a customer service role is highly desirable, along with a good understanding of customer support principles. Familiarity with CRM software and standard office applications would be advantageous. This is a fantastic opportunity to grow your career in customer service within a supportive and dynamic company that values its employees and customers alike. Your dedication to providing outstanding support will be key to your success.
Qualifications:
Your primary responsibilities will include responding to customer queries via phone, email, and live chat in a timely and professional manner. You will troubleshoot product or service problems, identify customer needs, and offer appropriate solutions. This involves maintaining accurate customer records, processing orders or returns, and escalating complex issues to the relevant departments when necessary. The ability to actively listen, empathize with customers, and provide clear, concise information is paramount.
We are looking for an individual with excellent communication and interpersonal skills, a patient demeanor, and a genuine desire to help others. A proactive approach to problem-solving and the ability to work efficiently under pressure are essential. Previous experience in a customer service role is highly desirable, along with a good understanding of customer support principles. Familiarity with CRM software and standard office applications would be advantageous. This is a fantastic opportunity to grow your career in customer service within a supportive and dynamic company that values its employees and customers alike. Your dedication to providing outstanding support will be key to your success.
Qualifications:
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer inquiries.
- Proficiency in using customer service software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine passion for delivering excellent customer experiences.
- High school diploma or equivalent; further education or certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist (Technical)
BN1 1AA East Sussex, South East
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative SaaS solutions, is seeking a dedicated and technically adept Customer Support Specialist to join their remote-first team. Based in the vibrant coastal city of Brighton, East Sussex, UK , you will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. This role requires a unique blend of excellent communication skills, problem-solving abilities, and a solid understanding of software applications. You will be instrumental in ensuring customer satisfaction by troubleshooting complex problems, guiding users, and escalating issues when necessary. This is an excellent opportunity for individuals passionate about technology and customer service to grow their careers in a supportive, remote working environment.
Key Responsibilities:
Qualifications:
This is a fully remote position, offering flexibility and the opportunity to contribute significantly to customer success from anywhere.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing clear and concise technical assistance.
- Troubleshoot and diagnose software-related issues, identifying root causes and implementing effective solutions.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Escalate complex or unresolved issues to senior support staff or relevant technical teams.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring customer issues and provide feedback to the product development team for potential improvements.
- Ensure a high level of customer satisfaction through proactive and empathetic support.
- Maintain up-to-date knowledge of the company's products and services.
- Adhere to support service level agreements (SLAs) and performance metrics.
- Collaborate with internal teams to ensure a seamless customer experience.
Qualifications:
- Proven experience in a customer support or technical support role, preferably within the SaaS industry.
- Strong understanding of common software applications and troubleshooting techniques.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- A customer-centric mindset with a passion for helping others.
- Experience working remotely and effectively managing time and tasks independently.
- Familiarity with ITIL best practices is a plus.
- A degree or certification in a relevant technical field is advantageous.
This is a fully remote position, offering flexibility and the opportunity to contribute significantly to customer success from anywhere.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
BN1 1EU East Sussex, South East
£30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This is an excellent opportunity for an individual passionate about providing exceptional customer service and resolving complex technical issues. The role involves being the first point of contact for customers experiencing problems with our client's products and services. You will be responsible for diagnosing issues, troubleshooting, and providing clear, concise solutions. This position requires a proactive approach to customer satisfaction, aiming to resolve inquiries efficiently and effectively through various communication channels including phone, email, and live chat.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Handle inbound customer inquiries, providing timely and accurate support.
- Diagnose and troubleshoot technical issues, escalating when necessary to senior technical staff or development teams.
- Document customer interactions, issues, and resolutions in the CRM system.
- Develop and maintain a deep understanding of our client's product suite.
- Contribute to the creation and improvement of customer support documentation, FAQs, and knowledge base articles.
- Train and mentor junior support staff.
- Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
- Participate in cross-functional team meetings to discuss customer feedback and service improvements.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Manage and prioritize a queue of support tickets effectively.
Qualifications:
- Proven experience in a customer service or technical support role, preferably in a similar industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and ability to learn new software quickly.
- Experience with CRM software and ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Experience in a support leadership or mentoring role is a plus.
- Familiarity with (specific software/technology relevant to client, e.g., cloud platforms, SaaS applications) is desirable.
- A customer-centric mindset with a genuine desire to help others.
- Excellent written and verbal English proficiency.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
BN1 1AA East Sussex, South East
£30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company providing innovative solutions for businesses, is seeking a highly motivated and customer-centric Senior Customer Support Specialist to join their dedicated support team in Brighton, East Sussex, UK . This role is essential for ensuring exceptional customer satisfaction and fostering long-term client relationships.
As a Senior Customer Support Specialist, you will be the primary point of contact for customers, providing expert technical assistance and guidance on our client's software products. Your responsibilities will include troubleshooting complex technical issues, responding to inquiries via phone, email, and chat, and educating customers on product features and best practices. You will play a key role in identifying recurring issues, collaborating with product and engineering teams to implement solutions, and contributing to the knowledge base and support documentation.
The ideal candidate will possess outstanding communication and problem-solving skills, with a strong technical aptitude and a genuine passion for helping customers succeed. You will have a proven track record in customer support or a similar client-facing technical role, ideally within the software industry. The ability to manage multiple priorities, remain calm under pressure, and demonstrate empathy towards customer concerns is crucial. Experience in leading or mentoring junior support staff is a significant advantage.
Key Responsibilities:
As a Senior Customer Support Specialist, you will be the primary point of contact for customers, providing expert technical assistance and guidance on our client's software products. Your responsibilities will include troubleshooting complex technical issues, responding to inquiries via phone, email, and chat, and educating customers on product features and best practices. You will play a key role in identifying recurring issues, collaborating with product and engineering teams to implement solutions, and contributing to the knowledge base and support documentation.
The ideal candidate will possess outstanding communication and problem-solving skills, with a strong technical aptitude and a genuine passion for helping customers succeed. You will have a proven track record in customer support or a similar client-facing technical role, ideally within the software industry. The ability to manage multiple priorities, remain calm under pressure, and demonstrate empathy towards customer concerns is crucial. Experience in leading or mentoring junior support staff is a significant advantage.
Key Responsibilities:
- Provide high-level technical support and troubleshooting for software products via phone, email, and chat.
- Diagnose and resolve complex customer issues in a timely and efficient manner.
- Educate customers on product features, functionalities, and best practices to maximize their use of the software.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to the product and engineering teams for product improvement.
- Create and update comprehensive support documentation, FAQs, and knowledge base articles.
- Assist in training and mentoring junior customer support team members.
- Contribute to improving support processes and customer satisfaction metrics.
- Manage escalations effectively and ensure timely resolution of critical customer problems.
- Act as a customer advocate, ensuring their voice is heard within the organization.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in customer support, technical support, or a helpdesk role, preferably within a SaaS environment.
- Strong technical understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
- Exceptional problem-solving and analytical skills.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Customer-focused mindset with a passion for delivering outstanding service.
- Experience in a lead or senior support role is highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Lead Customer Support Specialist
BN1 1YA East Sussex, South East
£28000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a dynamic e-commerce platform, is seeking an experienced Lead Customer Support Specialist to join their growing team in Brighton, East Sussex, UK . This role is ideal for a customer-centric individual with a passion for problem-solving and a knack for leading by example. You will be responsible for managing a team of customer support representatives, ensuring the delivery of exceptional service across multiple communication channels, including email, phone, and live chat. This position offers a hybrid working model, combining in-office collaboration with the flexibility of remote work.
As a Lead Customer Support Specialist, you will handle escalated customer inquiries, provide guidance and training to your team, monitor team performance metrics, and identify areas for improvement. You will also contribute to developing and refining customer support processes, knowledge base articles, and troubleshooting guides. The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of customer service best practices, and the ability to remain calm and professional under pressure. Experience in a supervisory or team lead role within a customer service environment is essential. You should be adept at using CRM systems and other support tools. We are looking for an individual who is proactive, detail-oriented, and committed to enhancing the customer experience. Your leadership will be instrumental in fostering a high-performing and customer-focused support team.
Key Responsibilities:
As a Lead Customer Support Specialist, you will handle escalated customer inquiries, provide guidance and training to your team, monitor team performance metrics, and identify areas for improvement. You will also contribute to developing and refining customer support processes, knowledge base articles, and troubleshooting guides. The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of customer service best practices, and the ability to remain calm and professional under pressure. Experience in a supervisory or team lead role within a customer service environment is essential. You should be adept at using CRM systems and other support tools. We are looking for an individual who is proactive, detail-oriented, and committed to enhancing the customer experience. Your leadership will be instrumental in fostering a high-performing and customer-focused support team.
Key Responsibilities:
- Lead, train, and mentor a team of Customer Support Representatives.
- Oversee daily operations of the customer support function, ensuring timely and effective issue resolution.
- Handle complex and escalated customer inquiries and complaints with professionalism and empathy.
- Monitor team performance, set goals, and provide regular feedback to team members.
- Identify trends in customer issues and collaborate with other departments to implement solutions.
- Develop and update customer support procedures, scripts, and knowledge base articles.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Contribute to the improvement of customer satisfaction and loyalty metrics.
- Utilize CRM software and other support tools to manage customer interactions and track issues.
- Participate in hiring and onboarding of new support team members.
- Provide input on product improvements based on customer feedback.
- Proven experience in a customer service or customer support role, with at least 2 years in a lead or supervisory capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM systems (e.g., Zendesk, Salesforce Service Cloud) and helpdesk software.
- Ability to effectively manage and motivate a team.
- Proficiency in Microsoft Office Suite or Google Workspace.
- Ability to work effectively in a hybrid environment.
- Excellent organizational and time-management skills.
- A passion for delivering outstanding customer experiences.
- Experience in e-commerce or a related industry is a plus.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer support specialist Jobs in Brighton and Hove !
6
Senior Customer Support Specialist
BN1 1AD East Sussex, South East
£30000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce platform, is seeking an experienced Senior Customer Support Specialist to join their fully remote team. Based anywhere in the UK, you will be a critical point of contact for our customers, providing exceptional support and ensuring a positive user experience. This role requires a proactive, empathetic, and highly skilled individual with a proven ability to resolve complex customer issues efficiently and effectively. You will handle a wide range of inquiries via email, chat, and phone, addressing technical problems, billing inquiries, and general product support. As a senior member of the team, you will also be responsible for training and mentoring junior support staff, identifying areas for process improvement, and contributing to the development of support documentation and knowledge bases. The ideal candidate will have a strong track record in customer service, excellent communication skills, and a deep understanding of customer support best practices. You should be adept at de-escalating situations, providing clear and concise solutions, and maintaining a professional and friendly demeanour at all times. This role offers the opportunity to work remotely, contribute to a positive team culture, and grow within a dynamic company.
Responsibilities:
Qualifications:
Responsibilities:
- Provide high-level customer support via multiple channels (email, chat, phone).
- Resolve complex customer issues, technical problems, and billing inquiries.
- Troubleshoot product-related issues and guide customers through solutions.
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor new and junior customer support representatives.
- Identify trends in customer inquiries and provide feedback to product and development teams.
- Contribute to the continuous improvement of customer support processes and tools.
- Ensure customer satisfaction by providing timely, accurate, and helpful support.
- Handle sensitive customer feedback and complaints with professionalism and empathy.
Qualifications:
- Minimum 3 years of experience in a customer support or helpdesk role, with at least 1 year in a senior capacity.
- Exceptional written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and customer support platforms.
- Experience in troubleshooting technical issues and guiding users.
- Ability to manage multiple tasks and prioritize effectively in a remote setting.
- Empathy and patience when dealing with customers.
- Experience in training or mentoring team members is a plus.
- High school diploma or equivalent required; further education or certifications are advantageous.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Support Specialist
BN1 1AA East Sussex, South East
£24000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote team. This role is essential in providing exceptional service and support to customers via phone, email, and chat. You will be the first point of contact for customer inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will be a great communicator, patient, and highly organized, with a passion for helping others.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various communication channels (phone, email, chat).
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems when necessary.
- Provide accurate information about products, services, and policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to management for process improvement.
- Assist customers with order placement, returns, and account management.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Adhere to company service level agreements (SLAs) and quality standards.
- Contribute to building a positive and supportive remote team environment.
- Stay updated on product knowledge and company updates.
- Handle sensitive customer information with discretion and adhere to data protection policies.
Qualifications:
- Previous experience in a customer service or technical support role is highly desirable.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using computer systems, including CRM software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A reliable internet connection and a dedicated workspace conducive to remote work.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- A proactive approach to learning and adapting to new information.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
BN1 1AA East Sussex, South East
£28000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in the vibrant city of Brighton, East Sussex, UK . This role offers a hybrid working model, blending the flexibility of remote work with the collaborative environment of our office. You will be the first point of contact for customers, providing exceptional support and ensuring a positive customer experience.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve complex customer issues, escalating when necessary.
- Maintain accurate customer records and document all interactions.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Train and mentor junior support staff.
- Develop and update customer support documentation and FAQs.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Ensure all customer interactions align with company policies and service level agreements.
- Proactively seek opportunities to enhance the customer journey.
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using customer relationship management (CRM) software.
- Ability to work independently and as part of a team.
- Strong understanding of customer service principles and best practices.
- Experience in a relevant industry (e.g., SaaS, E-commerce) is a plus.
- Ability to manage multiple priorities and work under pressure.
- A proactive and customer-centric approach.
- Familiarity with ticketing systems and support platforms.
This advertiser has chosen not to accept applicants from your region.
9