1217 Customer Support Specialist jobs in Essex

Customer and Support Services Manager

Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.

Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.

Your Role in a Nutshell

You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.

What you'll be owning:

• Team leadership across Customer Service Centre, Administration, and Training Coordination
• HR responsibilities including recruitment, training, performance management, and weekly team progression
• Supporting contract mobilisation and changes in delivery requirements
• Improving working practices and exploring tech-based solutions for process efficiency
• Financial oversight: payment processes, PO management, and supplier queries
• Preparing reports for senior stakeholders to drive compliance and operational clarity
• Day-to-day office management, including handling sensitive and confidential data

What You Bring

You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.

You’ll also bring:

• Contact centre or similar experience with strong people management credentials
• Finance and procurement process know-how, including PO and query resolution
• Proficiency in Orbit finance systems and MRI Evolution (CAFM)
• High-level communication and reporting skills, both written and verbal
• Microsoft Office whiz, especially Excel, Word, and PowerPoint
• A proactive mindset and ability to shape new working practices

Why Join?

This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.

Do not hesitate to apply!

Customer Relationship Manager Required for luxury residential care home

This is a fantastic opportunity for someone with experience in the sector to join a high-quality luxury care provider in one of their latest homes.

Responsibilities (include but are not limited to)

Your role will be to engage and build rapport with the local community in order to market the home, drive enquiries, support customers in their journey from enquiry to move in and grow the care home occupancy. The role includes:

• Lead generation and pipeline management
• Relationship management with key contacts
• Identifying new sales and marketing opportunities
• Co-ordination of all sales events and exhibitions
• Managing the customers experience from enquiry to move in
• Administration and collation of information from customers
• All general sales and marketing enquiries

Requirements

• Previous experience in a Customer Relations within the sector
• IT literate including social media

Remuneration

• 50,000 + bonus scheme

For more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.

Customer Relationship Manager Required for luxury residential care home

This is a fantastic opportunity for someone with experience in the sector to join a high-quality luxury care provider in one of their latest homes.

Responsibilities (include but are not limited to)

Your role will be to engage and build rapport with the local community in order to market the home, drive enquiries, support customers in their journey from enquiry to move in and grow the care home occupancy. The role includes:

• Lead generation and pipeline management
• Relationship management with key contacts
• Identifying new sales and marketing opportunities
• Co-ordination of all sales events and exhibitions
• Managing the customers experience from enquiry to move in
• Administration and collation of information from customers
• All general sales and marketing enquiries

Requirements

• Previous experience in a Customer Relations within the sector
• IT literate including social media

Remuneration

• 50,000 + bonus scheme

For more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.

Automotive Technical Support

12 Month FTC | Full Time | Office Based | Basildon | £44k +

We are currently seeking an Automotive Technical Support professional to provide expert technical assistance on Commercial Vehicle (CV) products across the UK and Ireland dealer network. This is a dynamic, office-based role focused on diagnostics, issue resolution, and collaboration across multiple stakeholders.

Key Responsibilities:

• Respond promptly and effectively to technical enquiries raised by dealers via internal systems, email, or by telephone.
li>Provide advanced diagnostic support and root cause analysis, helping dealers enhance their self-sufficiency in technical fault diagnosis.
• Coordinate on-site field activities in conjunction with other members of the technical support team.
• Facilitate the sharing of technical information across internal departments and contribute to knowledge base development via troubleshooting and written technical content.
• Support product quality processes by addressing configuration issues and liaising with central departments (e.g., Quality, Product Support, Product Validation).
• Ensure critical market issues are identified, prioritised appropriately, and communicated to global product lines, with clear feedback provided to internal teams and external stakeholders.
• Escalate unresolved or high-priority issues to second-level support or relevant technical management, ensuring timely resolution in line with service expectations.
• Provide additional technical support to Service Zone Managers and Key Accounts where required.

Required Skills & Experience:

• Advanced technical knowledge of commercial vehicles, including both diesel and electric vehicle (EV) systems.
• Practical experience with diagnostics systems, CAN systems, and vehicle electrics.
• Previous experience in the motor vehicle industry, ideally with a manufacturer or importer.
• Engineering qualification or equivalent relevant experience.
• Strong team player with a proactive approach and a focus on delivering high-quality customer service.
• High level of computer literacy, including proficiency in Microsoft Excel and PowerPoint.

Key Competencies:

• Excellent written and verbal communication skills.
• Proactive, assertive, and capable of working independently under pressure.
• Strong interpersonal skills and the ability to work effectively in a team-based environment.
• Structured and efficient problem-solving abilities.
• Must have the right to work in the UK.

Ready to take the next step in your career?  If you're looking for a new opportunity where you can grow and thrive, we want to hear from you today!

To apply, contact Julie or Aimee at One to One Personnel on (phone number removed), or send your CV directly to (url removed) or (url removed)

• Manage and provide technical guidance to a team of 40+ drainage engineers
• Conduct staff reviews, disciplinaries and interviews in collaboration with HR
• Provide hands-on technical support for complex or problem jobs
• Work closely with the operations team to resolve technical queries
• Oversee and support the help desk to ensure smooth operations
• Attend client meetings when required to provide expertise and reassurance
• Handle technical queries and complaints related to reactive works
• Ensure health & safety standards are maintained across all works
• Deliver training and mentoring for engineers to enhance skills and knowledge

• Minimum 5 years' experience in the drainage industry

• Proven track record in managing and supporting engineering teams
• Strong technical expertise in drainage
• Plumbing knowledge (advantageous)
• Experience overseeing large projects and training others
• Excellent problem-solving and communication skills
• Strong knowledge of health & safety regulations
• Proficient in Microsoft Office (particularly Excel)

• Positive and professional attitude
• Team player with strong leadership skills
• Self-motivated and well organised
• Attention to detail with a high level of accuracy
• Strong written, verbal and presentation skills
• Ability to maintain confidentiality at all times

• Competitive salary (£ ,000 - 7,200)
• Permanent full-time position with excellent career prospects
• 20 days annual leave + 8 bank holidays
• Company pension scheme
• Company phone, laptop 
• On-site parking
• Supportive team environment and long-term career opportunity

• Manage and provide technical guidance to a team of 40+ drainage engineers
• Conduct staff reviews, disciplinaries and interviews in collaboration with HR
• Provide hands-on technical support for complex or problem jobs
• Work closely with the operations team to resolve technical queries
• Oversee and support the help desk to ensure smooth operations
• Attend client meetings when required to provide expertise and reassurance
• Handle technical queries and complaints related to reactive works
• Ensure health & safety standards are maintained across all works
• Deliver training and mentoring for engineers to enhance skills and knowledge

• Minimum 5 years' experience in the drainage industry

• Proven track record in managing and supporting engineering teams
• Strong technical expertise in drainage
• Plumbing knowledge (advantageous)
• Experience overseeing large projects and training others
• Excellent problem-solving and communication skills
• Strong knowledge of health & safety regulations
• Proficient in Microsoft Office (particularly Excel)

• Positive and professional attitude
• Team player with strong leadership skills
• Self-motivated and well organised
• Attention to detail with a high level of accuracy
• Strong written, verbal and presentation skills
• Ability to maintain confidentiality at all times

• Competitive salary (£ ,000 - 7,200)
• Permanent full-time position with excellent career prospects
• 20 days annual leave + 8 bank holidays
• Company pension scheme
• Company phone, laptop 
• On-site parking
• Supportive team environment and long-term career opportunity

Automotive Technical Support

12 Month FTC | Full Time | Office Based | Basildon | £44k +

We are currently seeking an Automotive Technical Support professional to provide expert technical assistance on Commercial Vehicle (CV) products across the UK and Ireland dealer network. This is a dynamic, office-based role focused on diagnostics, issue resolution, and collaboration across multiple stakeholders.

Key Responsibilities:

• Respond promptly and effectively to technical enquiries raised by dealers via internal systems, email, or by telephone.
li>Provide advanced diagnostic support and root cause analysis, helping dealers enhance their self-sufficiency in technical fault diagnosis.
• Coordinate on-site field activities in conjunction with other members of the technical support team.
• Facilitate the sharing of technical information across internal departments and contribute to knowledge base development via troubleshooting and written technical content.
• Support product quality processes by addressing configuration issues and liaising with central departments (e.g., Quality, Product Support, Product Validation).
• Ensure critical market issues are identified, prioritised appropriately, and communicated to global product lines, with clear feedback provided to internal teams and external stakeholders.
• Escalate unresolved or high-priority issues to second-level support or relevant technical management, ensuring timely resolution in line with service expectations.
• Provide additional technical support to Service Zone Managers and Key Accounts where required.

Required Skills & Experience:

• Advanced technical knowledge of commercial vehicles, including both diesel and electric vehicle (EV) systems.
• Practical experience with diagnostics systems, CAN systems, and vehicle electrics.
• Previous experience in the motor vehicle industry, ideally with a manufacturer or importer.
• Engineering qualification or equivalent relevant experience.
• Strong team player with a proactive approach and a focus on delivering high-quality customer service.
• High level of computer literacy, including proficiency in Microsoft Excel and PowerPoint.

Key Competencies:

• Excellent written and verbal communication skills.
• Proactive, assertive, and capable of working independently under pressure.
• Strong interpersonal skills and the ability to work effectively in a team-based environment.
• Structured and efficient problem-solving abilities.
• Must have the right to work in the UK.

Ready to take the next step in your career?  If you're looking for a new opportunity where you can grow and thrive, we want to hear from you today!

To apply, contact Julie or Aimee at One to One Personnel on (phone number removed), or send your CV directly to (url removed) or (url removed)