What Jobs are available for Customer Support Specialist in Leeds?
Showing 220 Customer Support Specialist jobs in Leeds
Customer Support Specialist
LS1 1 Leeds, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and customer-focused Customer Support Specialist to join their growing team in **Leeds, West Yorkshire, UK**. This role is pivotal in ensuring our clients' customers receive exceptional service and prompt resolution to their inquiries. You will be the first point of contact for many customers, handling a variety of issues across multiple communication channels. This is a fantastic opportunity for someone passionate about customer satisfaction and eager to contribute to a supportive and collaborative environment.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve customer issues, providing accurate information and effective solutions.
- Escalate complex issues to appropriate departments when necessary, ensuring follow-up.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer inquiries to help improve products and services.
- Proactively engage with customers to ensure their needs are met and their experience is positive.
- Provide information about our client's products, services, and policies.
- Assist with onboarding new customers and provide ongoing support.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Contribute to the development of support documentation and FAQs.
- Handle customer feedback and work towards customer retention and satisfaction.
- Ensure all customer data is handled in accordance with privacy policies.
- Uphold company standards for service quality and professionalism.
- Adapt to new tools and processes as the company evolves.
- Contribute to a positive and productive team atmosphere.
Qualifications:
- Previous experience in a customer service or support role is essential.
- Excellent communication and interpersonal skills, with a friendly and patient demeanor.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help people.
- Ability to work collaboratively within a team.
- Good understanding of basic IT troubleshooting.
- Flexibility to adapt to changing customer needs and service demands.
- Demonstrable ability to remain calm under pressure.
- Commitment to delivering outstanding customer service.
- Basic knowledge of the industry our client operates in is a plus.
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0
Customer Support Specialist
LS1 1AA Leeds, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is fundamental to providing exceptional customer service and resolving inquiries efficiently and professionally. As a Customer Support Specialist, you will be the first point of contact for customers, managing incoming calls, emails, and chat inquiries. Your primary goal will be to understand customer needs, provide accurate information, troubleshoot issues, and ensure a positive customer experience. Responsibilities include accurately documenting customer interactions, escalating complex issues to the appropriate teams, and contributing to the knowledge base with solutions and frequently asked questions. The ideal candidate will possess outstanding communication skills, both verbal and written, with a patient and helpful demeanor. Previous experience in a customer service or helpdesk environment is highly desirable. You should be proficient in using CRM software and other customer support tools. A strong ability to multitask, prioritize, and manage time effectively in a fast-paced environment is crucial. This hybrid role allows for a blend of remote work and in-office collaboration at our **Leeds, West Yorkshire, UK** location, offering a balanced work environment. You will be part of a supportive team dedicated to customer satisfaction and continuous improvement. A proactive approach to learning about our products and services is essential for providing informed support.
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1
Senior Customer Support Specialist
LS1 1AA Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a dynamic and forward-thinking company based in Leeds, West Yorkshire, UK , is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dedicated team. This role is crucial in ensuring exceptional customer satisfaction by providing first-class technical and general support. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating problems when necessary. The ideal candidate will possess excellent communication and problem-solving skills, a patient and empathetic approach, and a strong understanding of customer service best practices.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and guidance to customers via phone, email, and chat.
- Diagnose and resolve a wide range of customer issues, from simple queries to complex technical problems.
- Document all customer interactions, resolutions, and feedback accurately in the CRM system.
- Train and mentor junior support staff, sharing knowledge and best practices.
- Identify trends in customer issues and provide feedback to product development teams for service improvement.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Proactively engage with customers to ensure their needs are met and their experience is positive.
- Collaborate with other departments, such as sales and engineering, to resolve customer concerns effectively.
- Contribute to the continuous improvement of customer support processes and policies.
- Handle customer escalations with professionalism and a focus on satisfactory resolution.
- Proven experience (3+ years) in a customer support or helpdesk role, preferably in a technical environment.
- Strong understanding of common IT hardware and software issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using CRM software and support ticketing systems.
- Ability to remain calm and professional under pressure.
- Strong analytical and problem-solving capabilities.
- A proactive and customer-centric attitude.
- Experience in training or mentoring is a plus.
- Ability to work effectively both independently and as part of a team.
- Must be available for hybrid working, involving a mix of in-office and remote days.
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2
Lead Customer Support Specialist
LS2 7DP Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology company situated in Leeds, West Yorkshire, UK , is actively recruiting a dynamic and experienced Lead Customer Support Specialist. This role is central to ensuring exceptional customer experiences by leading a team of support agents, resolving complex inquiries, and contributing to the improvement of support processes. The ideal candidate will have a passion for customer service, a strong aptitude for problem-solving, and proven leadership capabilities. You will be responsible for upholding our client's reputation for outstanding service.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and motivate a team of customer support representatives to achieve performance targets and deliver exceptional service.
- Handle escalated customer issues with empathy, efficiency, and professionalism, ensuring timely and satisfactory resolution.
- Develop and refine customer support policies, procedures, and documentation to enhance service quality and consistency.
- Train new support staff on products, services, and best practices in customer interaction.
- Monitor support channels (phone, email, chat) and allocate resources effectively to manage inquiry volumes.
- Analyze customer feedback and support metrics to identify trends, root causes of issues, and areas for improvement.
- Collaborate with other departments (e.g., product, sales) to address customer concerns and improve the overall customer journey.
- Act as a primary point of contact for high-priority customer escalations.
- Contribute to the development and implementation of customer support knowledge bases and self-service resources.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction scores.
- Previous experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
- Demonstrated ability to effectively manage and motivate a team.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems.
- Familiarity with support metrics and reporting.
- Ability to remain calm and professional under pressure.
- A genuine passion for customer advocacy and service excellence.
- Experience in a fast-paced, customer-facing environment is crucial.
- Strong organizational and time-management skills.
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3
Senior Customer Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a growing e-commerce enterprise located in Leeds, West Yorkshire, UK , is seeking a highly motivated and customer-centric Senior Customer Support Specialist to join their dedicated team. This hybrid role offers a fantastic opportunity to blend office-based collaboration with the flexibility of remote work. The successful candidate will be instrumental in providing exceptional support to our valued customers, resolving complex inquiries, and contributing to the continuous improvement of our customer service operations.
As a Senior Specialist, you will be expected to handle escalated customer issues, provide guidance and training to junior team members, and identify trends in customer feedback to inform product and service enhancements. You will be a primary point of contact for customers seeking assistance with orders, technical issues, product information, and general inquiries. A proactive approach to problem-solving and a commitment to delivering outstanding customer experiences are essential.
Key Responsibilities:
Qualifications and Experience:
This role is based in Leeds, West Yorkshire, UK , and requires attendance at the office on designated days, with the option to work remotely on other days. If you are a dedicated problem-solver with a passion for customer success, we want to hear from you.
As a Senior Specialist, you will be expected to handle escalated customer issues, provide guidance and training to junior team members, and identify trends in customer feedback to inform product and service enhancements. You will be a primary point of contact for customers seeking assistance with orders, technical issues, product information, and general inquiries. A proactive approach to problem-solving and a commitment to delivering outstanding customer experiences are essential.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Investigate and resolve complex customer issues, complaints, and escalations efficiently.
- Provide expert product knowledge and technical assistance to customers.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify customer needs and help customers use specific features or products.
- Collaborate with other departments (e.g., sales, logistics, technical teams) to resolve customer issues.
- Contribute to the development and maintenance of customer support knowledge bases and FAQs.
- Train and mentor new and existing customer support representatives.
- Analyse customer feedback and support data to identify areas for service improvement.
- Assist in developing and implementing customer service policies and procedures.
- Proactively identify opportunities to enhance the overall customer experience.
- Manage workload effectively to meet response time targets and customer satisfaction goals.
Qualifications and Experience:
- Proven experience in a customer service or support role, with at least 2 years in a senior or lead capacity.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a genuine desire to help customers.
- Experience working in a hybrid or remote team environment.
- Familiarity with e-commerce platforms and operations is a plus.
- High school diploma or equivalent; further education or certifications are advantageous.
This role is based in Leeds, West Yorkshire, UK , and requires attendance at the office on designated days, with the option to work remotely on other days. If you are a dedicated problem-solver with a passion for customer success, we want to hear from you.
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4
Senior Customer Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and empathetic Senior Customer Support Specialist to join their dynamic team, serving customers in **Leeds, West Yorkshire, UK**. This role is crucial for ensuring exceptional customer satisfaction and providing timely, effective solutions to a variety of inquiries and issues. You will be the first point of contact for customers, handling inbound calls, emails, and live chat support with professionalism and efficiency. Responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex issues to appropriate departments when necessary. As a senior member of the team, you will be expected to handle more challenging cases, provide guidance to junior support agents, and contribute to the development of support resources and knowledge bases. Maintaining accurate records of customer interactions and feedback in the CRM system is essential. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and friendly demeanor, and a genuine desire to help others. Previous experience in a customer service or helpdesk role is required, with a proven ability to resolve customer complaints effectively. Proficiency in using customer support software and a strong understanding of common IT issues are also necessary. You should be a quick learner, adaptable to new products and processes, and able to work effectively both independently and as part of a team. This is an excellent opportunity to advance your career in customer support within a growing organization. We offer a supportive work environment and opportunities for professional development. The Senior Customer Support Specialist will play a key role in maintaining our reputation for excellent customer care.
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5
Remote Customer Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to provide exceptional service to their valued customers. This is a 100% remote position, allowing you to work from the comfort of your own home. The successful candidate will be the first point of contact for customer inquiries, offering timely and effective solutions across various communication channels including phone, email, and live chat.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customers' needs to achieve satisfaction, providing accurate information and resolving issues efficiently.
- Troubleshoot and resolve product or service problems, clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Manage and maintain customer records, ensuring all interactions are logged accurately in the CRM system.
- Process orders, forms, applications, and requests as needed.
- Escalate unresolved issues to the appropriate internal departments or team leads.
- Provide feedback on customer service, products, and processes to improve customer experience.
- Stay up-to-date with product knowledge and company policies to provide accurate support.
- Contribute to a positive team environment by sharing knowledge and supporting colleagues.
- Adhere to all company policies and procedures, ensuring data privacy and security.
- Achieve personal and team targets for customer satisfaction and resolution times.
- Proven customer support experience or experience as a client service representative is highly desirable.
- Excellent communication and interpersonal skills, with a friendly and patient demeanor.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency in using CRM software and other support tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
- High school diploma or equivalent; college degree preferred.
- Comfortable working independently with a high degree of self-discipline.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Adaptability to learn new systems and processes quickly.
- A passion for helping others and a commitment to delivering outstanding service.
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6
Senior Customer Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Senior Customer Support Specialist to join their dedicated team. This role is crucial in providing exceptional support and ensuring customer satisfaction. You will be responsible for handling complex customer inquiries, resolving issues efficiently, and mentoring junior support staff. This position involves a hybrid working model, requiring a balance of remote work and in-office presence at our Leeds, West Yorkshire, UK office.
Key Responsibilities:
The ideal candidate will have a minimum of 3 years of experience in a customer-facing support role, with at least 1 year in a senior or supervisory capacity. Strong problem-solving skills, excellent communication abilities, and a patient, customer-centric approach are essential. Familiarity with CRM software and helpdesk ticketing systems is required. You should be adept at de-escalating difficult situations and building rapport with customers. This role requires strong organizational skills and the ability to manage multiple tasks simultaneously. The hybrid nature of this role means you'll need to be comfortable working both independently at home and collaboratively in our office.
Key Responsibilities:
- Handle escalated customer support queries via phone, email, and chat, providing timely and effective solutions.
- Diagnose and troubleshoot technical and service-related issues, documenting all interactions.
- Train, guide, and mentor new and existing customer support representatives.
- Develop and maintain comprehensive knowledge base articles and FAQs to assist customers and internal teams.
- Identify recurring customer issues and provide feedback to product and development teams for service improvements.
- Monitor customer support channels and ensure service level agreements (SLAs) are met.
- Contribute to the development and refinement of customer support processes and best practices.
- Assist in resolving complex customer complaints and retaining customer loyalty.
- Participate in team meetings, sharing insights and contributing to a collaborative environment.
- Stay up-to-date with product knowledge and industry trends to provide informed support.
The ideal candidate will have a minimum of 3 years of experience in a customer-facing support role, with at least 1 year in a senior or supervisory capacity. Strong problem-solving skills, excellent communication abilities, and a patient, customer-centric approach are essential. Familiarity with CRM software and helpdesk ticketing systems is required. You should be adept at de-escalating difficult situations and building rapport with customers. This role requires strong organizational skills and the ability to manage multiple tasks simultaneously. The hybrid nature of this role means you'll need to be comfortable working both independently at home and collaboratively in our office.
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7
Senior Customer Support Specialist
LS1 1AA Leeds, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their vibrant team, with the flexibility of a remote working arrangement. This role offers a fantastic opportunity to provide exceptional service and support to a growing customer base, making a real difference to their experience. The ideal candidate will possess outstanding communication skills, a passion for problem-solving, and a proven ability to handle complex customer inquiries with professionalism and efficiency.
In this remote role, you will be responsible for addressing customer queries via multiple channels, including phone, email, and chat. You will investigate and resolve customer issues, provide detailed product information, and guide customers through troubleshooting processes. As a Senior Specialist, you will also be expected to handle escalated cases, train and mentor junior support staff, and contribute to the improvement of support processes and documentation. This is an excellent opportunity for a customer-focused individual who thrives in a remote environment and is dedicated to delivering outstanding service.
Key Responsibilities:
In this remote role, you will be responsible for addressing customer queries via multiple channels, including phone, email, and chat. You will investigate and resolve customer issues, provide detailed product information, and guide customers through troubleshooting processes. As a Senior Specialist, you will also be expected to handle escalated cases, train and mentor junior support staff, and contribute to the improvement of support processes and documentation. This is an excellent opportunity for a customer-focused individual who thrives in a remote environment and is dedicated to delivering outstanding service.
Key Responsibilities:
- Provide first-class customer support via phone, email, and live chat.
- Investigate and resolve complex customer inquiries and technical issues promptly and effectively.
- Educate customers on product features, services, and best practices.
- Troubleshoot and diagnose problems, guiding customers through step-by-step solutions.
- Manage and respond to customer escalations, ensuring timely and satisfactory resolution.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with other departments (e.g., technical, sales) to resolve customer issues.
- Contribute to the creation and updating of knowledge base articles and support documentation.
- Train and mentor new and existing customer support team members.
- Identify trends in customer issues and provide feedback to product development teams.
- Assist in maintaining high customer satisfaction scores.
- Proven experience in a customer support or customer service role, with at least 3 years in a senior or lead capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and customer support platforms.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric approach.
- Experience with troubleshooting technical issues is highly desirable.
- Ability to work independently and as part of a remote team.
- Previous experience training or mentoring colleagues is a plus.
- High school diploma or equivalent; Associate's or Bachelor's degree is an advantage.
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8
Senior Customer Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a leading innovator in the tech sector, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This role is crucial in ensuring our customers receive prompt, efficient, and professional assistance. You will be a primary point of contact for customer inquiries, providing comprehensive support across various channels, including phone, email, and live chat. Your responsibilities will include troubleshooting technical issues, guiding users through product features, resolving complaints, and escalating complex problems to appropriate departments. A key aspect of this role involves developing and maintaining a deep understanding of our product suite to offer effective solutions. You will also be involved in creating and updating support documentation, FAQs, and knowledge base articles to empower customers and internal teams. We are looking for an individual who can not only resolve immediate issues but also identify recurring problems and suggest improvements to our products and services. Collaboration is key; you will work closely with product development, sales, and marketing teams to ensure customer feedback is integrated into our business strategy. The ideal candidate will possess exceptional communication and interpersonal skills, a patient and empathetic demeanor, and a strong ability to remain calm under pressure. Previous experience in a customer-facing technical support role is essential, along with a proven track record of meeting and exceeding performance targets. This position is based in our modern offices in **Leeds, West Yorkshire, UK**, offering a hybrid work model that blends office collaboration with remote flexibility. Join us and become an integral part of a company that values its customers and employees alike, fostering a supportive and growth-oriented work environment. We offer competitive compensation, comprehensive benefits, and ample opportunities for professional development.
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