1602 Customer Support Specialist jobs in Leeds
Customer Support Specialist
LS1 1AA Leeds, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is seeking a motivated and customer-focused Customer Support Specialist to join their thriving team. This position is fully remote, allowing you to work from anywhere in the UK. You will be the first point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine passion for helping others. You will be responsible for troubleshooting technical issues, answering product-related questions, processing requests, and escalating complex problems to the appropriate departments. We are looking for individuals who are highly organized, able to manage their workload effectively, and committed to delivering a positive customer experience. This role offers an excellent opportunity to join a dynamic company and contribute to customer satisfaction.Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide comprehensive product information and technical support to customers.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Process customer requests, orders, and returns accurately.
- Escalate complex issues to senior support staff or other departments as needed.
- Maintain accurate customer records and documentation within the CRM system.
- Identify trends in customer issues and provide feedback to improve products and services.
- Strive to achieve and exceed customer satisfaction metrics.
- Adhere to company policies and procedures, including data privacy regulations.
- Contribute to a positive and collaborative team environment.
- Previous experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote environment.
- Proficiency with CRM software and helpdesk ticketing systems.
- Fast learner with the ability to quickly grasp product knowledge.
- High school diploma or equivalent; some college coursework or relevant certification is a plus.
- Ability to work independently with minimal supervision.
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0
Customer Support Specialist (Technical)
BD1 5LA Bradford, Yorkshire and the Humber
£28000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist to join their growing helpdesk team. This role is based in **Bradford, West Yorkshire, UK**, offering excellent opportunities to engage with a diverse customer base and provide vital technical assistance. You will be the first point of contact for customers experiencing issues with our client's products and services, ensuring prompt, efficient, and satisfactory resolutions.
Key Responsibilities:
The ideal candidate will possess excellent problem-solving and analytical skills, with a passion for technology and customer service. Previous experience in a technical support or helpdesk role is essential, preferably within the software or IT services industry. A strong understanding of common operating systems (Windows, macOS) and networking concepts is required. Exceptional communication and active listening skills are vital for effectively understanding and addressing customer needs. Patience, empathy, and a customer-centric approach are paramount. The ability to explain technical concepts clearly to non-technical users is crucial. Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management) is advantageous. This role offers a competitive salary and benefits package, along with opportunities for growth and development within a supportive team environment in **Bradford, West Yorkshire, UK**.
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
- Guide customers through step-by-step solutions to resolve technical problems.
- Escalate complex issues to senior technical staff or relevant departments when necessary, providing clear and detailed information.
- Maintain accurate and comprehensive records of customer interactions, issues, and resolutions in the support ticketing system.
- Develop and maintain a deep understanding of our client's products and services to provide effective support.
- Create and update knowledge base articles, FAQs, and user guides to empower customers and internal teams.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Proactively identify opportunities to improve the customer support process and enhance customer satisfaction.
- Participate in training sessions to stay up-to-date with product updates and industry best practices.
- Collaborate with team members to share knowledge and best practices for efficient problem-solving.
- Ensure adherence to service level agreements (SLAs) and internal support metrics.
- Contribute to a positive and supportive team environment.
The ideal candidate will possess excellent problem-solving and analytical skills, with a passion for technology and customer service. Previous experience in a technical support or helpdesk role is essential, preferably within the software or IT services industry. A strong understanding of common operating systems (Windows, macOS) and networking concepts is required. Exceptional communication and active listening skills are vital for effectively understanding and addressing customer needs. Patience, empathy, and a customer-centric approach are paramount. The ability to explain technical concepts clearly to non-technical users is crucial. Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management) is advantageous. This role offers a competitive salary and benefits package, along with opportunities for growth and development within a supportive team environment in **Bradford, West Yorkshire, UK**.
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1
Senior Customer Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£28000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their team in Leeds, West Yorkshire, UK . This role is integral to providing exceptional technical support and customer service to a diverse client base. You will be responsible for troubleshooting complex issues, guiding customers through product functionalities, and ensuring a high level of customer satisfaction. The ideal candidate will possess excellent communication, problem-solving, and technical aptitude. You will act as a point of escalation for junior support staff, providing guidance and mentorship. Responsibilities include managing customer inquiries via phone, email, and chat, documenting support interactions, and contributing to the knowledge base. You will also identify recurring issues and provide feedback to product development teams to improve the customer experience. A deep understanding of the company's products and services is essential, along with the ability to explain technical concepts clearly to non-technical users. This position requires patience, empathy, and a proactive approach to customer service. You will be part of a supportive team environment, working collaboratively to resolve customer issues efficiently and effectively. Experience in a technical support or customer service role, particularly in a software or IT services environment, is highly desirable. This is a fantastic opportunity to advance your career in customer support and make a significant impact on customer loyalty and retention.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via multiple channels (phone, email, chat).
- Troubleshoot and resolve complex customer issues and inquiries.
- Escalate unresolved issues to appropriate internal teams.
- Document customer interactions and solutions accurately in the CRM/ticketing system.
- Contribute to and maintain the customer support knowledge base.
- Mentor and guide junior customer support representatives.
- Identify trends in customer issues and provide feedback for product improvement.
- Ensure a high level of customer satisfaction and retention.
- Stay up-to-date with product updates and technical changes.
- Collaborate with sales, engineering, and product teams.
- Proven experience in a Senior Customer Support or Technical Support role.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM and ticketing systems.
- Ability to explain technical concepts clearly.
- Experience in a SaaS or IT support environment is preferred.
- Customer-focused mindset with a passion for service excellence.
- Ability to work effectively in a team.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
LS1 1AA Leeds, Yorkshire and the Humber
£26000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is looking for a highly skilled and empathetic Senior Customer Support Specialist to join their dedicated team in **Leeds, West Yorkshire, UK**. This role is integral to providing exceptional customer experiences and resolving complex technical and service-related issues. You will act as a point of escalation for challenging queries, train junior team members, and contribute to the continuous improvement of support processes and customer satisfaction. The ideal candidate will possess outstanding problem-solving skills, excellent communication abilities, and a deep commitment to customer advocacy.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for an experienced support professional looking to take on more responsibility and make a significant impact within a growing company. The role is based in our **Leeds** office and is not remote.
Key Responsibilities:
- Handle complex customer inquiries and issues via phone, email, and live chat, acting as a primary escalation point.
- Diagnose and troubleshoot technical problems, providing clear and effective solutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Train and mentor new customer support representatives, providing guidance and feedback.
- Identify trends in customer issues and proactively suggest improvements to products or services.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Collaborate with other departments (e.g., product, engineering) to resolve escalated issues.
- Contribute to defining and measuring key performance indicators for customer support.
- Ensure customer satisfaction by delivering timely, accurate, and professional support.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Assist in developing and implementing customer service best practices.
Qualifications:
- Proven experience (3+ years) in a customer service or technical support role, with at least 1 year in a senior or lead capacity.
- Exceptional communication, active listening, and interpersonal skills.
- Strong problem-solving and analytical abilities with a knack for creative solutions.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Experience in training or mentoring junior staff.
- Solid understanding of IT systems and common software applications.
- A customer-centric mindset with a passion for helping others.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work shifts as required, within business operational hours.
This is a fantastic opportunity for an experienced support professional looking to take on more responsibility and make a significant impact within a growing company. The role is based in our **Leeds** office and is not remote.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
LS1 4HR Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
We are seeking a highly motivated and experienced Senior Customer Support Specialist to join our dynamic, remote-first team. This role is pivotal in ensuring our customers receive exceptional service and comprehensive support across all our platforms. You will be the primary point of contact for customer inquiries, troubleshooting technical issues, and providing guidance on product usage. This is a fantastic opportunity for someone passionate about delivering outstanding customer experiences and driving customer satisfaction in a fully remote environment.
Responsibilities:
Responsibilities:
- Manage and resolve complex customer inquiries via email, phone, and chat with a high degree of accuracy and professionalism.
- Provide in-depth technical support and troubleshoot product-related issues, escalating when necessary to appropriate teams.
- Develop and maintain a deep understanding of our product suite to effectively assist customers.
- Create and update customer support documentation, FAQs, and knowledge base articles to empower self-service.
- Train and mentor junior support staff, sharing best practices and technical expertise.
- Identify trends in customer issues and provide feedback to product development and engineering teams for continuous improvement.
- Contribute to the development of support processes and strategies to enhance efficiency and customer satisfaction.
- Proactively engage with customers to ensure their needs are met and their experience with our services is positive.
- Collaborate with cross-functional teams, including sales, marketing, and product, to ensure a cohesive customer journey.
- Proven experience (3+ years) in a customer support or helpdesk role, preferably in a senior capacity.
- Excellent problem-solving and analytical skills with a knack for diagnosing and resolving technical issues.
- Exceptional communication and interpersonal skills, with the ability to articulate technical information clearly and concisely.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Experience working in a remote or distributed team environment is highly advantageous.
- Ability to work independently and manage time effectively in a remote setting.
- A strong commitment to customer advocacy and delivering superior service.
- Experience in creating and managing knowledge base content.
- Familiarity with SaaS products or technology-based services.
- Bachelor's degree in a relevant field or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
LS1 3ER Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, remote-first team. In this crucial role, you will be the primary point of contact for customers, providing exceptional support and resolving complex issues with efficiency and empathy. You will handle inbound queries via phone, email, and live chat, ensuring all customer interactions are logged accurately in our CRM system. Your responsibilities will extend to troubleshooting technical problems, guiding users through product functionalities, and escalating critical issues to the appropriate departments. As a senior member, you will also mentor junior support staff, contribute to developing knowledge base articles, and assist in identifying trends to improve customer experience and product offerings. We are looking for an individual with a proven track record in customer service, excellent communication skills, and the ability to remain calm and professional under pressure. The ideal candidate will possess strong problem-solving abilities and a genuine passion for helping others. This is a fully remote position, offering the flexibility to work from anywhere within the UK. You will be part of a collaborative environment that values initiative and continuous learning. Join us and make a significant impact on our customer satisfaction. You will collaborate closely with product and engineering teams to provide feedback on user issues and feature requests. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding service. We encourage applications from individuals who thrive in a remote work setting and are dedicated to exceeding customer expectations. The opportunity to grow within a supportive and forward-thinking organization awaits.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 2 and Tier 3 customer support.
- Investigate and resolve complex customer complaints and technical issues.
- Develop and maintain comprehensive documentation and training materials.
- Mentor and guide junior customer support representatives.
- Analyze customer feedback to identify areas for service improvement.
- Collaborate with cross-functional teams to address customer needs.
- Ensure adherence to service level agreements (SLAs).
- Minimum 3 years of experience in customer support or a related role.
- Exceptional written and verbal communication skills.
- Proficiency in CRM software and ticketing systems.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a remote team.
- Experience in a remote-first environment is highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This pivotal role involves providing exceptional technical and non-technical support to a diverse customer base, ensuring all inquiries are resolved efficiently and effectively. You will be instrumental in troubleshooting complex issues, documenting solutions, and contributing to the continuous improvement of our support processes. As a senior member, you will also be expected to mentor junior support staff, handle escalated customer complaints, and collaborate with other departments to resolve product-related issues. This position requires a proactive approach, a deep understanding of customer service best practices, and the ability to maintain a positive and professional demeanor at all times.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via multiple channels including email, chat, and phone, with a primary focus on efficient and empathetic resolution.
- Diagnose and troubleshoot technical hardware and software issues, providing clear, step-by-step solutions.
- Escalate unresolved issues to appropriate teams, ensuring timely follow-up and resolution.
- Develop and maintain comprehensive documentation of support processes, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Train and mentor new and existing customer support representatives.
- Contribute to the development and implementation of new customer support strategies and initiatives.
- Manage and resolve complex customer escalations with a high degree of professionalism and care.
- Uphold company service standards and brand reputation through every customer interaction.
- Proactively identify opportunities to improve the customer experience and internal support workflows.
- Proven experience in a customer support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Ability to work independently and as part of a remote team, managing time effectively.
- Experience in mentoring or team leadership is highly desirable.
- A genuine passion for customer service and helping others.
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6
Remote Customer Support Specialist
BD1 1BB Bradford, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly expanding software solutions provider, is seeking a motivated and customer-focused Remote Customer Support Specialist to join their virtual team. This position is fully remote, allowing you to work from the comfort of your home anywhere within the UK. You will be the first point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and live chat. The ideal candidate is a patient, empathetic communicator with a passion for technology and a commitment to delivering outstanding customer service.
Key responsibilities include responding promptly to customer questions, troubleshooting technical issues, and guiding users through software features and functionalities. You will maintain accurate records of customer interactions, feedback, and resolutions in the CRM system. This role requires you to identify and escalate complex issues to senior support staff or relevant departments when necessary. You will also contribute to the knowledge base by creating and updating help articles and FAQs to empower customers and reduce ticket volume. Proactively identifying opportunities to improve the customer experience and providing feedback to the product and development teams is highly valued.
The successful applicant will possess excellent written and verbal communication skills, with the ability to explain technical concepts clearly and concisely to a non-technical audience. Strong problem-solving abilities, attention to detail, and a high degree of self-discipline are essential for success in a remote work environment. Previous experience in a customer support role, preferably within the tech industry, is required. Familiarity with ticketing systems and CRM software is a plus. You must have a reliable internet connection, a dedicated workspace, and the ability to work independently while collaborating effectively with a remote team. This is a fantastic opportunity to build a rewarding career in customer support with a company that values its employees and fosters a supportive, remote-first culture.
Key responsibilities include responding promptly to customer questions, troubleshooting technical issues, and guiding users through software features and functionalities. You will maintain accurate records of customer interactions, feedback, and resolutions in the CRM system. This role requires you to identify and escalate complex issues to senior support staff or relevant departments when necessary. You will also contribute to the knowledge base by creating and updating help articles and FAQs to empower customers and reduce ticket volume. Proactively identifying opportunities to improve the customer experience and providing feedback to the product and development teams is highly valued.
The successful applicant will possess excellent written and verbal communication skills, with the ability to explain technical concepts clearly and concisely to a non-technical audience. Strong problem-solving abilities, attention to detail, and a high degree of self-discipline are essential for success in a remote work environment. Previous experience in a customer support role, preferably within the tech industry, is required. Familiarity with ticketing systems and CRM software is a plus. You must have a reliable internet connection, a dedicated workspace, and the ability to work independently while collaborating effectively with a remote team. This is a fantastic opportunity to build a rewarding career in customer support with a company that values its employees and fosters a supportive, remote-first culture.
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7
Senior Customer Support Specialist
BD7 1AW Bradford, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior Customer Support Specialist to join their dynamic team. This role is pivotal in ensuring our customers receive exceptional service and timely resolutions to their queries. You will be a primary point of contact for complex customer issues, providing in-depth technical assistance and guidance. Your responsibilities will include managing incoming support requests via phone, email, and live chat, escalating unresolved issues to appropriate departments, and maintaining detailed records of customer interactions and solutions. You will also play a key role in training and mentoring junior support staff, developing support documentation and FAQs, and contributing to the continuous improvement of customer service processes. The ideal candidate will possess outstanding communication and interpersonal skills, a strong problem-solving aptitude, and the ability to remain calm and professional under pressure. Experience with CRM software and ticketing systems is essential. You should have a proven track record in a similar customer-facing role, with a passion for delivering high-quality support. This position is based in **Bradford, West Yorkshire, UK**, with a hybrid working model, allowing for a balance between in-office collaboration and remote flexibility. We are looking for individuals who are proactive, empathetic, and dedicated to achieving customer satisfaction. Your ability to troubleshoot effectively and convey technical information clearly to both technical and non-technical users will be crucial. If you are looking for a challenging and rewarding role where you can make a significant impact, we encourage you to apply. Join a supportive team environment committed to excellence and growth. We are looking for individuals who are not afraid to go the extra mile to ensure our customers have a seamless experience with our products and services. This role offers an excellent opportunity for career development within a growing organisation.
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8
Senior Customer Support Specialist
LS1 4DG Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Leeds, West Yorkshire, UK . This pivotal role involves providing exceptional support to customers, resolving complex issues, and contributing to the continuous improvement of our customer service operations. You will be the first point of contact for customer inquiries via phone, email, and live chat, ensuring timely and accurate responses. Your responsibilities will include troubleshooting technical problems, guiding users through product features, and escalating issues to the appropriate departments when necessary. A key part of this role involves maintaining a comprehensive understanding of our products and services to offer effective solutions.
We are looking for an individual with a proven track record in customer-facing roles, possessing excellent communication and problem-solving skills. The ideal candidate will be adept at handling challenging situations with empathy and professionalism. You will be instrumental in identifying trends in customer inquiries and providing feedback to internal teams to enhance product offerings and service delivery. Additionally, you will participate in training sessions to stay updated on product changes and support procedures. This hybrid role offers a balance of in-office collaboration and remote flexibility, requiring you to be present in our Leeds office for specific team meetings and training sessions, while allowing remote work on other days.
Key Responsibilities:
We are looking for an individual with a proven track record in customer-facing roles, possessing excellent communication and problem-solving skills. The ideal candidate will be adept at handling challenging situations with empathy and professionalism. You will be instrumental in identifying trends in customer inquiries and providing feedback to internal teams to enhance product offerings and service delivery. Additionally, you will participate in training sessions to stay updated on product changes and support procedures. This hybrid role offers a balance of in-office collaboration and remote flexibility, requiring you to be present in our Leeds office for specific team meetings and training sessions, while allowing remote work on other days.
Key Responsibilities:
- Handle inbound customer queries via multiple channels (phone, email, chat).
- Diagnose and resolve technical and product-related issues.
- Escalate unresolved issues to higher support tiers or relevant departments.
- Document all customer interactions accurately in the CRM system.
- Provide feedback to product development and marketing teams based on customer insights.
- Develop and maintain knowledge base articles and FAQs.
- Assist in training junior support staff.
- Contribute to team goals and performance metrics.
- Ensure customer satisfaction and retention.
- Minimum 3 years of experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and support ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Familiarity with IT support principles is advantageous.
- A patient and empathetic demeanor.
This advertiser has chosen not to accept applicants from your region.
9