1502 Customer Support Specialist jobs in Leeds

Help Desk Operative

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
li>Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co-workers.
• Other duties may be assigned.

Help Desk Operative

IT Help Desk Engineer

Leeds

Full time, Permanent.

£30,000 - £35,000 DOE

Monday – Friday, 37.5 hours  

Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.

Benefits

• Generous annual leave allowance
li>Career progression
• Pension
• Free onsite parking
• Team events
• Health care
• Discounted gym membership

As an IT Help Desk Engineer , you will be responsible for:

• Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
• Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
• Setting, managing, and meeting client expectations through clear communication and timely support
• Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
• Documenting all activities and resolutions accurately to ensure effective case management
• Providing additional support to the wider team as needed
• Performing end-user client machine configuration and support tasks

The ideal candidate will be:

• Minimum 3 years of experience in an MSP or IT support environment
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
• Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
• Basic understanding of cybersecurity principles and best practices
• Excellent communication and customer service skills with a professional, solution-focused approach
• Strong problem-solving abilities and well-organised work habits
• Full UK driving licence and access to own transport (essential)

Call us today on (phone number removed), to discuss this position.

IT Help Desk Engineer

Leeds

Full time, Permanent.

£30,000 - £35,000 DOE

Monday – Friday, 37.5 hours  

Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.

Benefits

• Generous annual leave allowance
li>Career progression
• Pension
• Free onsite parking
• Team events
• Health care
• Discounted gym membership

As an IT Help Desk Engineer , you will be responsible for:

• Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
• Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
• Setting, managing, and meeting client expectations through clear communication and timely support
• Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
• Documenting all activities and resolutions accurately to ensure effective case management
• Providing additional support to the wider team as needed
• Performing end-user client machine configuration and support tasks

The ideal candidate will be:

• Minimum 3 years of experience in an MSP or IT support environment
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
• Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
• Basic understanding of cybersecurity principles and best practices
• Excellent communication and customer service skills with a professional, solution-focused approach
• Strong problem-solving abilities and well-organised work habits
• Full UK driving licence and access to own transport (essential)

Call us today on (phone number removed), to discuss this position.

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

• Microsoft & IT competence - essential
• Demonstrates behaviours aligned to ABB 4C corporate values - essential
• Ability to be based from ABB Leeds 2-3 times per week - essential
• CRM experience - desirable
• Emergency Lighting knowledge - desirable
• Previous Sales/Customer Service or Admin experience - desirable

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme

• Answering a high volume of inbound calls
  
• Taking payments and resolving issues with speed and accuracy
  
• Staying cool with frustrated callers and turning situations around
  
• Following procedures-but knowing when to think for yourself
  
• Making sure every call ends on a positive note for our client
  

• Confidence on the phone and a clear, calm way of speaking
  
• Tough skin-some calls won't be easy, but you won't take it personally
  
• Attention to detail (mistakes aren't an option when handling payments)
  
• Basic Microsoft Office skills (you know your way around a spreadsheet)
  

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Client Details

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Description

As a Customer Service Advisor you will be working within the remortgage department of the business handling incoming calls from clients assisting with a wide variety of queries regarding their existing transaction.

You will be confirming details chasing up documentation required for the file and supporting other members of the business to provide a seamless process.

The role will be working closely with banks and other third parties handling telephone calls coming in ensuring the highest level of experience at all times.

Profile

Ideally some customer service experience this could be from a range a backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

The ability to work in a fast paced customer focused environment

Passionate about helping and supporting clients

An excellent team player

Job Offer

Salary of 23810+ reputable business within the Legal Sector+ no experience is required+ full training provided+ structured career path in place for all employees+ central Hull+ excellent benefits+ hybrid working+ superb offices and facilities+ no shift patterns or weekends+ excellent team and culture+ regular socials and incentives+ immediate interview available

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business.

• Managing Customer Enquiries: Handling customer enquiries via phone, email, or in person, and providing accurate information.
• Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner.
• Order Processing: Managing and processing orders, forms, applications, and requests.
• Internal Coordination: Communicating and coordinating with internal departments to resolve customer issues.
• Record Keeping: Maintaining records of customer interactions, transactions, comments, and complaints.
• Feedback and Improvement: Providing feedback on the efficiency of the customer service process and identifying areas for improvement.
• Training Staff: Training and supporting customer service staff to ensure high standards of service.
• Policy Implementation: Developing and implementing customer service policies and procedures.
• Customer Satisfaction: Ensuring customer satisfaction by providing professional support and addressing their needs promptly.

• Training and development
• Paid holiday allowance of 5.6 weeks per year pro-rata
• ReferralScheme - 100 successful referral
• Uniform
• Healthcare package which includes access to EAP
• StatutoryPension Scheme

• Strong customer service skills with excellent communication and phone etiquette.
• Computer literacy and proficiency in basic software applications.
• Good organisational skills and effective time management.

The Customer Service Advisor will provide exceptional support to customers within the Automotive industry, ensuring queries are resolved promptly and professionally. This role requires excellent communication skills and the ability to handle multiple tasks effectively.

Client Details

This opportunity is with a medium-sized organisation known for its commitment to providing high-quality customer service within the Automotive industry. The company values efficiency and is dedicated to maintaining a supportive and innovative environment for its employees.

Description

• Answer incoming queries via phone and email.
• Answer incoming calls from Technicians.
• Liaise with the planning team to resolve customer queries.
• Resolve and investigate complaints that customers have raised.
• Liaise with Regional Managers for updates in relation to repairs and complaints.
• Providing quotes for customers.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service role on the phone is essential.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• A solution-focused mindset with the ability to handle challenging situations calmly.
• Keen attention to detail and organisational skills.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Flexible home and office working
• 25 day standard holiday allowance per annum
• Up to 10 days extra holiday per annum (Free of charge)
• Holiday buy scheme
• Free on-site parking
• Cycle to work scheme
• Gym-Flex, which provides discounted access to multiple different gyms.
• Life cover
• Self-funded private medical insurance
• Contributory pension scheme