858 Customer Support Specialist jobs in London

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to higher-level support teams when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Develop and update support documentation, knowledge base articles, and user guides.
• Analyze customer feedback and identify trends to recommend service improvements.
• Train and mentor junior support staff.
• Collaborate with other departments to ensure a seamless customer experience.
• Adhere to company policies and procedures, ensuring compliance with data protection regulations.
• Participate in team meetings and contribute to departmental goals.
• Stay up-to-date with product developments and industry best practices.

• Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
• Exceptional communication skills, both written and verbal.
• Strong technical aptitude and ability to explain complex issues clearly.
• Proficiency with CRM software and helpdesk ticketing systems.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., ITIL) are a plus.
• A passion for customer advocacy and delivering outstanding service.

• Handle advanced customer support tickets via phone, email, and live chat, investigating and resolving issues promptly and efficiently.
• Troubleshoot technical problems, diagnose root causes, and implement effective solutions.
• Educate customers on product features, best practices, and troubleshooting steps.
• Document all customer interactions, resolutions, and feedback in the CRM system.
• Collaborate with internal teams (e.g., product development, sales) to relay customer feedback and identify areas for improvement.
• Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
• Mentor and train junior support staff, sharing expertise and best practices.
• Proactively identify trends in customer issues and recommend preventative measures.
• Participate in team meetings, contributing to strategy and process improvements.
• Uphold the company's commitment to exceptional customer service.

• Proven experience (3+ years) in a customer service or technical support role, preferably in a fast-paced tech environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to remain calm and professional under pressure.
• A proactive and customer-centric approach.
• Experience in team leadership or mentoring is a significant advantage.
• Relevant certifications (e.g., ITIL) are a plus.

• Respond to customer inquiries and issues with speed, accuracy, and professionalism.
• Diagnose and resolve technical or service-related problems efficiently.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Develop and update knowledge base articles and FAQs.
• Train and mentor junior support staff.
• Identify trends in customer issues and provide feedback to product and service teams.
• Contribute to the continuous improvement of customer support processes.
• Achieve and exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
• Handle customer complaints with empathy and de-escalate tense situations.

• Proven experience in a customer service or support role, with at least 2 years in a senior capacity.
• Excellent communication skills, both written and verbal.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work effectively in a hybrid environment, splitting time between the office and remote work.
• Demonstrated problem-solving and analytical skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively under pressure.
• Experience in mentoring or training junior team members is highly desirable.
• A proactive approach to identifying and resolving customer needs.

• Provide timely and professional technical support to customers via various communication channels (email, chat, phone).
• Troubleshoot and diagnose software-related issues, guiding customers through resolution steps.
• Document customer interactions, issues, and resolutions accurately in the support ticketing system.
• Escalate unresolved technical issues to appropriate internal teams or senior support staff.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify recurring customer issues and provide feedback to the product development team.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Stay updated on product features, updates, and common technical challenges.
• Adhere to company policies and procedures for customer support.
• Participate in team meetings and training sessions.
• Proactively seek solutions and share knowledge with colleagues.

• Proven experience in a customer support or technical helpdesk role.
• Strong understanding of common software applications and operating systems (Windows, macOS).
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Self-motivated and able to work independently with minimal supervision.
• Experience with SaaS products is a strong plus.
• High school diploma or equivalent required; associate's or bachelor's degree in a related field is preferred.

• Handle escalated customer support inquiries via phone, email, and chat, providing advanced technical troubleshooting and problem-solving.
• Diagnose, document, and resolve complex technical issues related to our software applications.
• Collaborate with Tier 1 support, engineering, and product teams to identify root causes of recurring issues and implement solutions.
• Create and maintain comprehensive technical documentation, FAQs, and knowledge base articles to empower customers and support staff.
• Proactively identify opportunities to improve customer experience and support processes.
• Guide customers through product features, functionalities, and best practices.
• Manage customer expectations and ensure timely follow-up on all outstanding issues.
• Contribute to team training and knowledge sharing initiatives.
• Identify trends in customer issues and provide feedback to product development teams for product enhancements.
• Ensure all customer interactions are logged accurately and efficiently in the CRM system.
• Participate in on-call rotations as needed to provide 24/7 support coverage.
• Maintain a high level of customer satisfaction through expert support and empathetic communication.

• Minimum of 3 years of experience in a Tier 2 technical support or customer service role, preferably in the software or SaaS industry.
• Proven ability to troubleshoot and resolve complex technical issues for software applications.
• Strong understanding of ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM platforms.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Proficiency in diagnosing software bugs and system errors.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• A proactive, problem-solving mindset with a focus on customer success.
• Experience working with remote teams and utilizing collaboration tools (e.g., Slack, Microsoft Teams).
• Technical background or degree in Computer Science, IT, or a related field is highly advantageous.
• A calm and patient demeanor, even when dealing with challenging customer situations.
• Must possess a reliable internet connection and a dedicated workspace free from distractions.

An excellent opportunity has arisen for a Practice Administrator / Client Support Administrator to join a well-established accountancy firm providing tailored tax and accounting services for businesses, self-employed professionals, and individuals with particular expertise in cloud-based solutions.

As a Practice Administrator / Client Support Administrator , you will be providing day-to-day administrative support across the practice, ensuring smooth operations and assisting senior staff.

This is a part-time role based in South East London (SE) , offering a pro-rata salary of £25,000 – £28,000 , plus benefits , with working hours Monday to Friday, 9:30 am to 3:30 pm .
 

You will be responsible for:

• Acting as a first point of contact with clients via telephone, email, and in person.
li>Supporting the onboarding process for new clients and handling incoming and outgoing post.
• Assisting with monitoring deadlines and compliance requirements.
• Liaising with HMRC and Companies House on administrative matters.
• Managing invoicing and chasing outstanding payments.
• Overseeing compliance documentation, including anti-money laundering requirements.
• Providing PA support to the Director, including diary management and monitoring emails.

What we are looking for

• Previously worked as a Client Support Administrator, Practice Administrator, Administrative Assistant, Office Administrator, Admin Assistant, Practice Coordinator, Client Services Administrator, Client Administrator, Business Support Administrator or in a similar role.
li>Experience within an accountancy practice, legal firm, financial Services or other professional services companies.
• Have 3 years of experience in office environment
li>Willingness to learn and undertake training for new responsibilities.
• Professional yet approachable manner.
• Ability to manage workload effectively in a part-time capacity.

What’s on offer

< i>Competitive salary
• Casual dress environment.
• Company pension scheme.
• A supportive and friendly workplace culture.

This is a fantastic opportunity to join a thriving organisation and play a key role in their continued success.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

** THIS IS A FULL-TIME OFFICE BASED ROLE IN STANMORE, MIDDLESEX, PLEASE ONLY APPLY IF YOU ARE PREPARED TO COMMUTE OR RELOCATE TO THAT LOCATION **

If you have some experience with the Financial Services industry and are seeking an employed role that can help you progress your career, then this could be the opportunity for you!

As a leading financial services business, Quilter Financial Planning are offering an excellent opportunity for an individual to work as admin assistant on an Employed basis with one of our Strategic Partner firms.

Key Responsibilities:

• Support mortgage brokers in the processing and administration of residential and commercial mortgage applications.

• Supporting financial advisors in the processing and administration of reviewing client finances.

• Liaise with clients, providers, and third parties to ensure smooth and timely progression of applications.

• Analyse financial information and comply with regulations.

• Able to learn and use new systems

• Monitor and follow up on the status of applications, ensuring deadlines are met and issues are promptly addressed.

• Prepare and submit provider packages, ensuring all documentation meets compliance and underwriting standards.

• Ensure all files are maintained in accordance with regulatory requirements and brokerage policies.

• Provide exceptional customer service by answering client queries and updating them throughout the process.

• Support post-completion tasks, including discharge requests, commission tracking, and archiving.

Requirements:

• Experience in use of Microsoft Office (Word, Excel, Outlook, teams).

• Excellent organisational skills and attention to detail.

• Effective communication skills, both written and verbal.

• Ability to manage multiple files simultaneously in a fast-paced environment.

• Ability to work effectively as part of a team and independently using own initiative.

What We Offer:

• Competitive salary and potential for performance-based bonuses.

• A collaborative and supportive environment.

• Opportunities for professional development.

• Full training will be provided.

Are you highly organised, data-savvy, and ready to support critical housing projects in one of London's most dynamic boroughs?

We're looking for a motivated and detail-oriented Client Support Officer (Asset Management) to join a busy Housing Services team in East London, supporting the HRA Asset Management Team (AMT).
In this varied and vital role, you'll be the engine behind the team's operation by supporting systems, managing project data, and helping ensure housing projects run smoothly, safely, and on time. Your work will directly contribute to delivering safe, well-managed homes for residents across the borough.

Key responsibilities include:
·Supporting AMT project managers with procurement, diary coordination, and programme management
·Collecting, validating and presenting data to support decision-making and ensure compliance
·Developing and maintaining data systems, including those that support building safety and HHSRS (Housing Health & Safety Rating System) inspections
·Assisting with resource management, performance reporting, and contract monitoring
·Handling enquiries, correspondence, and stakeholder engagement both internally and externally
·Helping improve internal processes to support efficiency and digital transformation in asset management

This role is ideal for someone with a background in housing, asset management, or project support-especially those with strong skills in data management, reporting, and cross-team collaboration. You'll need to be confident working across different systems, comfortable with numbers, and able to prioritise in a fast-paced environment.
If you're ready to join a high-performing local authority team and contribute to shaping better housing outcomes for the community, we want to hear from you.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
 

Are you highly organised, data-savvy, and ready to support critical housing projects in one of London's most dynamic boroughs?

We're looking for a motivated and detail-oriented Client Support Officer (Asset Management) to join a busy Housing Services team in East London, supporting the HRA Asset Management Team (AMT).
In this varied and vital role, you'll be the engine behind the team's operation by supporting systems, managing project data, and helping ensure housing projects run smoothly, safely, and on time. Your work will directly contribute to delivering safe, well-managed homes for residents across the borough.

Key responsibilities include:
·Supporting AMT project managers with procurement, diary coordination, and programme management
·Collecting, validating and presenting data to support decision-making and ensure compliance
·Developing and maintaining data systems, including those that support building safety and HHSRS (Housing Health & Safety Rating System) inspections
·Assisting with resource management, performance reporting, and contract monitoring
·Handling enquiries, correspondence, and stakeholder engagement both internally and externally
·Helping improve internal processes to support efficiency and digital transformation in asset management

This role is ideal for someone with a background in housing, asset management, or project support-especially those with strong skills in data management, reporting, and cross-team collaboration. You'll need to be confident working across different systems, comfortable with numbers, and able to prioritise in a fast-paced environment.
If you're ready to join a high-performing local authority team and contribute to shaping better housing outcomes for the community, we want to hear from you.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).