892 Customer Support Specialist jobs in London
Customer Success Support Specialist
Posted 20 days ago
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Job Description
Post Title: Customer Success Support Specialist
Business Unit: Customer Success
Accountable to: Customer Success Support Manager
Salary: £26,250 per annum
Hours: 37.5 per week (Monday to Friday)
UK Remote
Company Overview
My Money Matters was founded in 2018 and started life providing UK public sector employers with an innovative pensions solution. We have been on an exponential growth journey ever since. We are now a financial wellbeing platform serving both the public and private sectors. Our mission is to become the category leader in helping employers improve the financial wellbeing of their people.
To date, My Money Matters has grown to hundreds of thousands of users across the UK. We help people to improve their financial wellbeing through our retirement, learning, coaching, webinars, will writing and many other offerings.
My Money Matters is a remote-first business that’s focused on being an employer of choice where people thrive. We are an award-winning team of 75 and the youngest business to win ‘Employer of the Year’ at the ‘Investors in People’ awards in 2023. We are also a Disability Confident Employer.
Purpose
To support the Customer Success team and Partners with administration to ensure processes run smoothly for all company products.
Principal accountabilities and responsibilities to include
- Working alongside the Customer Success team to achieve our strategic and operational priorities.
- Developing and maintaining the administration processes and proactively suggest and introduce improvements to ensure efficiencies.
- Support the Implementation Team with the preparation and management of the Partner transition list and processing in accordance with the required timelines.
- Reporting and managing Partner and employee queries or issues associated with Providers and liaise directly with the Providers to address or resolve.
- Preparation and management of the monthly new joiners’ files, in accordance with specific guidelines, maintaining attention to detail and ensuring deadlines are met.
- Liaising with partners and external providers, developing and maintaining relationships to ensure a professional service is provided.
- Processing and management of the monthly opt-in/opt-out process and listing schedule procedures within agreed timescales.
- Monitor and report Partner statistics and invitation file performance and complete analytical requests as and when required.
- Assist with the management and delivery of Payroll Reporting process, identifying and addressing discrepancies and coordinating amended reports.
- Contributing to a safe and enjoyable environment where colleagues feel motivated and engaged to perform at their highest level.
- Support the maintenance and updating of the CRM system with all contact notes to enable effective customer management and reporting.
Benefits
This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer:
- £200 allowance to get your home office set up
- A generous holiday allowance of 25 days plus the day off for your birthday
- Contributory pension scheme (4% Employer, 5% Employee), with the option to top up your pension
- Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more
- Discounts and savings on shopping, travel, entertainment and more
- Access to our outstanding Employee Assistance Programme
- Access to Your Care and our own Wellbeing Hub
- Enhanced Family Friendly Pay
- Peer to Peer Recognition
- Quarterly socials and team events
- Significant training and development opportunities
- Volunteer day
- Annual leave purchase
- Health Cash Plan
- Enhanced Company Sick Pay
- Long Service Awards
- Group Life Insurance
As we are a remote company, all of our interviews are being conducted online via Microsoft Teams. Please contact us on here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us, if we invite you to interview.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – improving financial lives for all workers in the UK.
This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development. So why wait?
Requirements
Skills and Requirements
- Knowledge of the current Local Government Pension Scheme legislation, including Additional Voluntary Contributions.
- Excellent written and verbal communication skills. Strong team player with a willingness to collaborate to achieve solutions.
- Ability to prepare and format reports, daily records and process data.
- Organised with a high attention to detail. Self-motivated and ability to prioritise busy workload in a fast-paced environment.
- Good team player with a willingness to collaborate to achieve solutions. Flexible and willing to develop skills across different operational activities.
- Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook.
Qualifications and Experience
- A Level standard or equivalent experience
Technical Support Specialist
Posted 1 day ago
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Job Description
Customer Service & Technical Support Specialist - London - £40k
Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.
Key Responsibilities:
- p>Provide first-line support for customers and installers.
-
Troubleshoot and resolve system issues.
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Deploy software updates and gather insights for the tech team.
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Collaborate on improving customer and installer portals.
Key skills:
- Strong communication and problem-solving skills.
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Basic knowledge of electrical systems/electronics.
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Passion for tech, clean energy, and customer service.
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Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable.
If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Customer Service & Technical Support Specialist - London - £40k
Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.
Key Responsibilities:
- p>Provide first-line support for customers and installers.
-
Troubleshoot and resolve system issues.
-
Deploy software updates and gather insights for the tech team.
-
Collaborate on improving customer and installer portals.
Key skills:
- Strong communication and problem-solving skills.
-
Basic knowledge of electrical systems/electronics.
-
Passion for tech, clean energy, and customer service.
-
Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable.
If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.
Technical Support Specialist
Posted 10 days ago
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Job Description
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Technical Support Specialist
Posted 1 day ago
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Job Description
IT Support Specialist
Onsite – Central London
12-Month Contract | £20–£25 per hour (Inside IR35)
Our client is one of the world’s leading technology companies, transforming how people connect, communicate, and share through innovative digital platforms.
Role Overview
We are seeking an IT Support Specialist to provide hands-on technical assistance to users, ensuring smooth operation of computer systems and resolving both software and hardware issues.
Key Responsibilities
- Respond to user inquiries regarding computer software or hardware to resolve problems (typically of lower complexity).
- Install software or perform hardware testing remotely as needed.
- Enter commands and observe system functioning to verify correct operation and detect errors.
- Maintain accurate records of daily data transactions, problems, and remedial actions taken.
- Read technical manuals, confer with users, and run diagnostics to identify and resolve issues.
Qualifications & Skills
- Strong verbal and written communication skills.
- Excellent problem-solving, customer service, and interpersonal skills.
- Ability to work independently and manage time effectively.
- Knowledge of computer software, including configuration management, desktop communications, operating systems, and internet directory services.
Apply now to join a fast-paced, innovative environment where your skills will help keep one of the world’s most impactful tech companies running at its best.
Technical Support Specialist
Posted 7 days ago
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Job Description
Technical Support Specialist
Standout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game.
- Salary to £46,000
- Office based in Central London
- Tremendously generous benefits including 30 days holiday
- 09:30-17:30 working hours
This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value.
Technical Support Specialist Key Responsibilities:
- Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issues
- Log and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as needed
- Install, test, and deploy software and hardware in line with firm standards, including PC imaging
- Administer the IT team’s shared inbox and calendar for effective communication and scheduling
- Procure IT equipment and manage inventory in accordance with firm policy
- Provide support to other European offices, including occasional travel and out-of-hours coverage
- Participate in a rotating shift pattern and be available for on-call, weekend, and overtime work as required
Technical Support Specialist Skills & Requirements:
- At least 2 years of IT experience in a similar role within a law firm
- Strong technical skills across Windows OS, Office 365, imaging tools, remote access, and call logging systems
- Exposure to the firm’s software environment (e.g. Windows 10/11, Litera Compare, NetDocuments, Zoom Workplace, ServiceNow, SCCM, Citrix, GlobalProtect VPN)
- Solid knowledge of desktop hardware and peripherals and experience supporting mobile devices (e.g. iPads, iPhones, Android)
Support Specialist
Posted 1 day ago
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Job Description
Exciting opportunity to work with a Big4 Tech Company as a Support Specialist, based in London!
8 months contract
London, UK (5 days onsite)
Support the expansion and operational excellence of the program by identifying, vetting, and onboarding partners while ensuring seamless integration with existing delivery infrastructure. Ongoing management of the partner.
Key Responsibilities:
* Identify and evaluate potential partners based on operational requirements and program standards
* Lead the onboarding process, coordinating with partner teams to establish necessary infrastructure and systems
* Manage documentation and compliance requirements for new partner setup
* Provide ongoing partner management support, serving as the primary point of contact for operational issues
* Monitor partner performance metrics and implement improvements as needed
* Troubleshoot operational challenges and develop solutions to enhance program efficiency
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Technical Support Specialist, EMEA
Posted 570 days ago
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Job Description
As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions.
This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix!
As a Technical Support Specialist, you’ll be responsible for:
- Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner
- Mitigating customer confusion or frustration through effective, patient communication
- Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution.
- Supporting, documenting, prioritizing, and tracking incidents reported by customers
- Escalating cases to senior resources and following documented escalation procedures
- Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions
- Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions
- Achieving high levels of customer satisfaction
- Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric
- Developing an extensive knowledgebase of Corcentric applications
Requirements
You’ll need to have:
- Experience in customer support or technical support, with excellent rapport and relationship-building skills
- Exceptional customer service skills, a passion for technology along with strong troubleshooting skills
- Good understanding of software applications and SaaS platforms
- Excellent verbal and written communication skills, with a service-oriented attitude
- Strong problem solving and analytical skills
- Reliability, along with a strong work ethic
- Demonstrated ability to multitask, remain organized and prioritize between multiple projects
- High proficiency with Windows applications (Excel, Word, PowerPoint)
- Ability to speak and write in both French and English
(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)
It's great if you also have:
- 2-3 years of experience in customer service or technical support
- Research and database experience a strong plus (EDI, SQL)
Product Support Specialist
Posted 1 day ago
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Job Description
Product Support Specialist - 9 Month Fixed Term Contract
Location: Home based with occasional national travel and stay over as required
Hours: Full-time, 40 hours/week
Salary: 9 Month Fixed Term Contract - 45K (Pro Rata)
Are you a natural problem-solver with a passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in a fast-paced environment.
Product Support Specialist Role:
Reporting to the Product Support Lead, you'll be the go-to expert on internal systems, supporting end users across the business. Whether it's troubleshooting live issues, leading training during go-live, or capturing feedback for continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board.
Product Support Specialist Key Responsibilities:
- Triage and investigate support queries from the service desk and operations teams
- Deliver onboarding, go-live, and post-implementation support-including training and coaching
- Act as a subject matter expert for the Axis system, guiding users through best practices
- Monitor adoption trends and identify areas needing extra support
- Create and maintain user guides, training resources, and onboarding materials
- Capture and escalate user feedback to improve product functionality and user experience
- Support internal UAT and system validation-managing sessions and logging outcomes
- Configure test scenarios reflecting real-world and contract-specific use cases
Product Support Specialist Experience:
- Experience in a product support, training, system implementation, or helpdesk role
- Strong understanding of user onboarding and support principles
- Confident communicator, able to explain technical concepts in plain language
- Analytical, organised, and process-driven, with great attention to detail
- Experience with live environments and supporting frontline users
- Willingness to travel nationwide to support regional teams
Why Join?
This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and improvement.
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Sales Support Specialist
Posted 1 day ago
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Job Description
Our client is a hugely successful global software organization with UK headquarters located in London. They are now seeking an experienced Sales Support Specialist for a 12-month contract. This is a hybrid role with 3 days a week in their stunning offices in Victoria.
Responsibilities
- Provide troubleshooting assistance for customer orders and related problems.
- Manage sales tracking tools and report on important information.
- Keep record of sales trends. Liaise with account managers to develop specific sales strategies
- Assist withwith new product and feature launches and ensure sales team is on board.
- Provide support when needed to help and organise events.
Skills required
- Proven work experience as a Sales support specialist.
- Experience with ERP and CRM systems including Salesforce.
- Proficiency with MS Office Suite, particularly MS Excel.
- In-depth understanding of sales principles and customer service practices.
- Excellent communication skills . Adaptable.
Benefits
- Long contract - 12 months
- Hybrid role
- Global company