195 Customer Support Specialist jobs in London
Customer Support Specialist
SW1A 0AA London, London
£28000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an empathetic and efficient Customer Support Specialist to join their team in the heart of London, England, UK . This role is crucial in ensuring our customers receive exceptional service and timely resolution to their queries. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for handling inbound customer inquiries via phone, email, and live chat, providing accurate information, troubleshooting technical issues, and escalating complex problems when necessary. A key part of your role will involve documenting customer interactions and feedback accurately in our CRM system. You'll be expected to develop a deep understanding of our products and services to offer informed support. We are looking for individuals who can remain calm and professional under pressure, demonstrating excellent problem-solving abilities. This position offers the opportunity to contribute significantly to customer satisfaction and retention. You will work closely with other departments, such as sales and technical teams, to ensure a seamless customer experience. The ability to adapt to new systems and processes quickly is essential. We value individuals who are proactive, detail-oriented, and committed to continuous improvement. This role requires a strong team player who can also work autonomously. Your contributions will directly impact our brand reputation and customer loyalty. We are committed to providing a supportive work environment where you can grow your career. If you are passionate about customer service and possess the skills to excel in a fast-paced environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate product and service information to customers.
- Troubleshoot and resolve customer issues efficiently.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and relay it to relevant teams.
- Maintain a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer issues.
- Stay up-to-date with product knowledge and company policies.
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent required.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist - Technical
SW1A 0AA London, London
£28000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly skilled and empathetic Technical Customer Support Specialist to join their team. This role operates on a hybrid basis, offering a blend of remote work and in-office collaboration, based in the heart of London, England, UK . The successful candidate will be the first point of contact for customers experiencing technical issues with our client's innovative software solutions. You will be responsible for diagnosing problems, providing clear and concise solutions, and ensuring a high level of customer satisfaction. This role demands excellent communication skills, a strong technical aptitude, and a passion for helping users navigate and maximise their use of our products.
Key Responsibilities:
Qualifications:
This hybrid position requires regular attendance at our London, England, UK office, fostering a collaborative team environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues reported by customers, identifying root causes and providing effective solutions.
- Guide customers through product features and functionalities, offering clear instructions and support.
- Escalate complex issues to senior support tiers or relevant development teams when necessary, providing detailed documentation.
- Maintain accurate and comprehensive records of customer interactions and resolutions in the CRM system.
- Develop and update customer-facing documentation, FAQs, and knowledge base articles.
- Proactively identify trends in customer issues and provide feedback to the product development team.
- Assist in training new customer support representatives.
- Contribute to improving the overall customer support experience and processes.
- Ensure customer satisfaction by delivering exceptional service and support.
Qualifications:
- Proven experience in a technical customer support or helpdesk role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Experience with remote support tools.
- A patient and empathetic approach to customer service.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Familiarity with SaaS products is a plus.
- Flexibility to work occasional evenings or weekends if required.
This hybrid position requires regular attendance at our London, England, UK office, fostering a collaborative team environment.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - Technical
SW1A 0AA London, London
£27000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to join their busy team in the heart of **London, England, UK**. This role is vital in providing exceptional first-line technical support to a diverse customer base, resolving issues efficiently and ensuring a positive customer experience. You will be the first point of contact for customers encountering technical challenges with our client's products or services, offering clear guidance and solutions through various channels.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, and connectivity.
- Guide customers through step-by-step solutions, clearly explaining technical concepts in an easy-to-understand way.
- Escalate complex or unresolved issues to appropriate technical teams or senior support staff, ensuring thorough documentation.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the ticketing system.
- Contribute to the development and maintenance of a knowledge base with FAQs and troubleshooting guides.
- Identify recurring customer issues and provide feedback to product and development teams for potential improvements.
- Proactively identify opportunities to improve customer satisfaction and support processes.
- Assist with onboarding new customers and providing initial setup guidance.
- Stay up-to-date with product updates, new features, and technical advancements.
- Adhere to service level agreements (SLAs) and team performance metrics.
- Previous experience in a customer service or technical support role is essential.
- Strong understanding of common IT concepts, including operating systems, networking, and common software applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication and active listening skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using customer support software and ticketing systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A proactive approach to learning and adapting to new technologies.
- Relevant technical certifications (e.g., CompTIA A+) are a plus.
- This role requires a hybrid working arrangement, balancing in-office collaboration in **London, England, UK** with remote work flexibility.
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Support Specialist
EC1A 1BB London, London
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Are you passionate about helping others and possess exceptional communication skills? Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote team. This role is critical in ensuring our customers receive outstanding service and support. You will be the first point of contact for customer inquiries, providing timely and effective solutions through various communication channels.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity to be part of a growing company that values its employees and prioritizes customer satisfaction. As a fully remote position, you'll enjoy the flexibility to work from home while contributing to a vital aspect of our business. Our client is committed to professional development and offers ample opportunities for growth within the customer support field. Join us in delivering exceptional service to our valued customers. The role is based remotely, servicing clients connected to London, England, UK .
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Troubleshoot and resolve customer issues, product questions, and technical difficulties efficiently.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Identify opportunities to improve customer experience and provide feedback to the relevant teams.
- Maintain a high level of product knowledge and stay updated on company offerings.
- Adhere to service level agreements (SLAs) and quality standards.
- Contribute to a positive and collaborative remote team environment.
Qualifications:
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills, with a clear and concise phone etiquette.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Comfortable working independently with minimal supervision.
- Access to a reliable internet connection and a suitable home office setup.
This is a fantastic opportunity to be part of a growing company that values its employees and prioritizes customer satisfaction. As a fully remote position, you'll enjoy the flexibility to work from home while contributing to a vital aspect of our business. Our client is committed to professional development and offers ample opportunities for growth within the customer support field. Join us in delivering exceptional service to our valued customers. The role is based remotely, servicing clients connected to London, England, UK .
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
SW1A 0AA London, London
£32000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their fully remote, global support team. This role is crucial for providing exceptional assistance to our clients, resolving complex technical issues, and ensuring a positive customer experience. You will be a point of escalation for challenging customer inquiries, providing expert guidance and solutions. This is a fully remote position, enabling you to deliver world-class support from the comfort of your home, regardless of your specific location within the UK.
Responsibilities:
Responsibilities:
- Provide high-level technical support and customer service via multiple channels, including email, chat, and phone.
- Troubleshoot and resolve complex customer issues, identifying root causes and implementing effective solutions.
- Serve as an escalation point for junior support staff, offering guidance and mentorship.
- Document all customer interactions, issues, and resolutions accurately within the ticketing system.
- Contribute to the development and maintenance of knowledge base articles and support documentation.
- Identify recurring customer issues and collaborate with product and engineering teams to drive product improvements.
- Proactively identify opportunities to enhance the customer experience and streamline support processes.
- Gather customer feedback and insights to inform product development and service enhancements.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs) for response and resolution times.
- Stay up-to-date with product updates, new features, and industry best practices in customer support.
- Minimum of 3 years of experience in a customer support or technical support role, with demonstrated experience handling complex issues.
- Excellent problem-solving and troubleshooting skills.
- Strong understanding of customer service principles and best practices.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote environment.
- Empathy, patience, and a genuine desire to help customers.
- Experience in a SaaS or technology-driven industry is highly desirable.
- Ability to adapt to changing priorities and work under pressure.
- Team player mentality, with a willingness to share knowledge and support colleagues.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
SW1A 0AA London, London
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in London, England, UK . This role offers a hybrid work model, combining the benefits of remote flexibility with in-office collaboration. As a Senior Customer Support Specialist, you will be the primary point of contact for our clients, addressing technical issues, providing guidance, and ensuring a superior customer experience. Your responsibilities will include troubleshooting complex software problems, escalating unresolved issues to the relevant technical teams, documenting support interactions, and contributing to the knowledge base. You will also play a crucial role in training and mentoring junior support staff, identifying trends in customer inquiries to provide feedback for product improvement, and developing proactive support strategies. The ideal candidate will possess a deep understanding of customer service principles and best practices, coupled with excellent problem-solving and communication skills. A proven track record in a similar technical support role, preferably within the SaaS industry, is essential. You should be adept at managing multiple priorities, working under pressure, and maintaining a calm and professional demeanor. Proficiency in CRM systems and ticketing platforms is a must. While not essential, experience with cloud-based technologies and agile methodologies would be a significant advantage. This is an excellent opportunity to advance your career in a fast-paced and supportive environment. Join us and contribute to delivering exceptional service to a growing client base.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert-level technical support and troubleshooting for our client's software products via phone, email, and chat.
- Resolve customer inquiries, issues, and complaints promptly and efficiently.
- Escalate complex technical problems to engineering and product teams, providing detailed documentation.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor new and existing customer support team members.
- Analyze support trends and provide actionable insights to improve product and service.
- Contribute to the development of customer support best practices and procedures.
- Manage customer relationships, ensuring high levels of satisfaction and retention.
- Collaborate with sales and account management teams to ensure seamless customer onboarding and ongoing success.
- Participate in product testing and provide feedback on user experience.
Qualifications:
- Minimum of 3-5 years of experience in a technical customer support or helpdesk role.
- Strong understanding of software applications and IT systems.
- Excellent verbal and written communication skills.
- Exceptional problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team.
- Experience in the SaaS industry is highly desirable.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. The successful candidate will be instrumental in providing exceptional support to a diverse customer base, ensuring prompt and effective resolution of inquiries and issues. This role involves a blend of in-office collaboration and remote flexibility, making it ideal for someone who thrives in a hybrid working environment.
Responsibilities:
Responsibilities:
- Manage and resolve complex customer queries via phone, email, and live chat, demonstrating empathy and professionalism.
- Act as a point of escalation for junior support agents, providing guidance and training.
- Identify recurring customer issues and collaborate with relevant departments to implement long-term solutions.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Contribute to the improvement of customer support processes and workflows.
- Monitor customer satisfaction metrics and strive to exceed performance targets.
- Assist in onboarding and training new members of the customer support team.
- Maintain accurate and detailed records of customer interactions and transactions.
- Stay up-to-date with product updates and company policies to provide accurate information.
- Participate in team meetings and contribute to a positive and productive work environment.
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior or lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of CRM software and support ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Experience in troubleshooting technical issues is a plus.
- Familiarity with the London, England, UK business landscape is beneficial.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Support Specialist
SW1A 0AA London, London
£30000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative technology solutions, is seeking a highly dedicated Senior Customer Support Specialist to join their expanding team. This role is critical in ensuring exceptional customer satisfaction and providing expert technical assistance. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing timely resolutions through various channels, including phone, email, and chat. As a senior member of the team, you will also mentor junior specialists, contribute to knowledge base development, and identify areas for service improvement. The ideal candidate will possess a strong technical aptitude, excellent communication and problem-solving skills, and a passion for helping customers. A minimum of 4 years of experience in customer support, preferably within the technology sector, is required. Familiarity with CRM systems and ticketing platforms is essential. This position is fully remote, offering the flexibility to work from home, but requires full availability during specified working hours to support our global customer base. You must be self-motivated, organized, and able to manage your workload effectively in a remote environment. A proactive approach to learning about new products and services is highly valued. Join our client, located in **London, England, UK**, and contribute to delivering outstanding support.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is critical in ensuring exceptional customer experiences by providing top-tier technical assistance and problem-solving. You will be the primary point of contact for customers, addressing inquiries, troubleshooting issues, and guiding them through product usage. The ideal candidate possesses a deep understanding of customer service principles and a passion for helping others succeed. This is a remote-first position, offering the flexibility and autonomy to work from anywhere within the UK.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve complex technical issues, providing clear and concise solutions.
- Escalate unresolved issues to appropriate departments, ensuring follow-up and resolution.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to product development teams for continuous improvement.
- Train and mentor junior support staff, fostering a collaborative and supportive team environment.
- Contribute to the development of support strategies and best practices.
- Proactively engage with customers to ensure satisfaction and gather feedback.
- Manage customer relationships, building trust and rapport.
- Adhere to service level agreements (SLAs) and performance metrics.
Qualifications:
- Proven experience in a customer service or technical support role, with at least 2 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and support ticketing systems.
- Ability to explain technical concepts to non-technical users.
- Experience working in a remote environment is highly desirable.
- A proactive attitude and a commitment to delivering outstanding customer service.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; further education or certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
SW1A 0AA London, London
£32000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Support Specialist to join their dedicated support team in London, England, UK . This role is essential in providing exceptional technical and non-technical assistance to a diverse customer base, ensuring high levels of satisfaction and retention. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a deep understanding of customer service principles. As a Senior Specialist, you will handle complex inquiries, mentor junior team members, and contribute to the continuous improvement of support processes.
Key Responsibilities:
Qualifications and Experience:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical and product-related issues.
- Provide clear, concise, and accurate information and solutions to customers.
- Escalate unresolved issues to appropriate departments while maintaining ownership.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product and engineering teams.
- Assist in training and mentoring new and junior customer support representatives.
- Develop and maintain knowledge base articles and support documentation.
- Proactively identify opportunities to improve the customer experience.
- Handle customer complaints and de-escalate tense situations effectively.
- Achieve and exceed key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction.
- Contribute to team meetings and departmental initiatives.
Qualifications and Experience:
- Proven experience in a customer support or customer service role, with at least (Specify number, e.g., 2-3) years in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in troubleshooting technical issues and providing step-by-step guidance.
- Experience with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
- Ability to manage multiple tasks and prioritize effectively.
- Strong problem-solving and analytical skills.
- A patient and customer-centric approach.
- Experience in mentoring or training team members is a plus.
- Familiarity with (Specify industry or product type) is highly desirable.
- Must be able to work from our office located in London, England, UK .
This advertiser has chosen not to accept applicants from your region.
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