875 Customer Support Specialist jobs in London
Customer Support Specialist
London, London
Fuse Energy
Posted 22 days ago
Job Viewed
Job Description
At Fuse, we're building a fully integrated energy company, from developing solar, wind, and hydrogen to power trading & distributed energy installations. We sell directly to energy consumers, cutting out the middleman to reduce costs and pass on savings to customers.
But we’re not stopping there.
We’re also building the Energy Network: a decentralised network of smart devices where users get rewarded in Energy Dollars for electrifying their homes, shifting usage to off-peak hours, and helping balance the grid. The energy network helps the grid achieve energy stability, a crucial requirement for growth of AI data centers and energy intensive industries.
Fuse is looking for a dedicated and proactive Customer Support Specialist to join our team. In this role, you’ll be the first point of contact for our customers, ensuring they receive outstanding support at every stage—from onboarding to day-to-day assistance. You’ll handle inquiries, resolve account issues, and deliver solutions that reflect our commitment to exceptional service.
This is a shift-based position, including overnight shifts, as part of our mission to provide industry-leading 24/7 customer support.
As a Customer Support Specialist at Fuse, you’ll gain hands-on experience in the fast-growing renewable energy sector while building the foundation for long-term growth within the company as we continue to scale and expand.
Key Responsibilities- Deliver excellent after-sales support through chat channel and emails
- Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach.
- Resolve service-related issues quickly and professionally.
- Offer advice to customers on how to maximise their energy savings.
- Work collaboratively with internal teams to continuously improve the customer experience.
- Work 40 hours in shifts per week (including overnight shifts, with additional pay)
Requirements
- Bachelor’s degree.
- Exceptional verbal and written communication skills.
- Ability to work both independently and collaboratively in a team environment.
- Excellent communication skills and a genuine passion for helping customers.
- Strong problem-solving skills and the ability to manage challenging situations with patience.
- Interest in the energy industry and a desire to help customers make informed decisions.
- Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary.
- Ability to work in-office.
Benefits
- Competitive salary
- Biannual bonus scheme
- Fully expensed tech to match your needs
- Paid annual leave
- Deliveroo breakfast and dinner for office based employees
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0
Customer Support Specialist - Technical
SW1A 0AA London, London
£27000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to join their busy team in the heart of **London, England, UK**. This role is vital in providing exceptional first-line technical support to a diverse customer base, resolving issues efficiently and ensuring a positive customer experience. You will be the first point of contact for customers encountering technical challenges with our client's products or services, offering clear guidance and solutions through various channels.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, and connectivity.
- Guide customers through step-by-step solutions, clearly explaining technical concepts in an easy-to-understand way.
- Escalate complex or unresolved issues to appropriate technical teams or senior support staff, ensuring thorough documentation.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the ticketing system.
- Contribute to the development and maintenance of a knowledge base with FAQs and troubleshooting guides.
- Identify recurring customer issues and provide feedback to product and development teams for potential improvements.
- Proactively identify opportunities to improve customer satisfaction and support processes.
- Assist with onboarding new customers and providing initial setup guidance.
- Stay up-to-date with product updates, new features, and technical advancements.
- Adhere to service level agreements (SLAs) and team performance metrics.
- Previous experience in a customer service or technical support role is essential.
- Strong understanding of common IT concepts, including operating systems, networking, and common software applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication and active listening skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using customer support software and ticketing systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A proactive approach to learning and adapting to new technologies.
- Relevant technical certifications (e.g., CompTIA A+) are a plus.
- This role requires a hybrid working arrangement, balancing in-office collaboration in **London, England, UK** with remote work flexibility.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in London, England, UK . This role offers a hybrid working model, combining the flexibility of remote work with the collaboration of an office environment. You will be at the forefront of ensuring exceptional customer experiences, acting as a primary point of contact for complex inquiries and providing timely, effective resolutions. Your responsibilities will include managing a queue of high-priority support tickets, troubleshooting technical issues, guiding customers through product features, and escalating issues to relevant departments when necessary.
The ideal candidate will possess a proven track record in customer service, preferably within a tech or SaaS environment. You should have excellent communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. Strong problem-solving skills and a meticulous attention to detail are essential. You will also be responsible for training and mentoring junior support staff, contributing to the development of support documentation and knowledge base articles, and identifying trends in customer feedback to suggest product or service improvements. This role requires a proactive individual who can work independently and as part of a team, managing their time effectively across both remote and in-office days. Proficiency in using CRM software and helpdesk ticketing systems is mandatory. A passion for technology and a commitment to continuous learning are highly valued. The successful applicant will play a key role in maintaining customer satisfaction and loyalty, contributing directly to the company's growth and reputation. Join us and become an integral part of a supportive and forward-thinking organization located in the heart of London, England, UK .
The ideal candidate will possess a proven track record in customer service, preferably within a tech or SaaS environment. You should have excellent communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. Strong problem-solving skills and a meticulous attention to detail are essential. You will also be responsible for training and mentoring junior support staff, contributing to the development of support documentation and knowledge base articles, and identifying trends in customer feedback to suggest product or service improvements. This role requires a proactive individual who can work independently and as part of a team, managing their time effectively across both remote and in-office days. Proficiency in using CRM software and helpdesk ticketing systems is mandatory. A passion for technology and a commitment to continuous learning are highly valued. The successful applicant will play a key role in maintaining customer satisfaction and loyalty, contributing directly to the company's growth and reputation. Join us and become an integral part of a supportive and forward-thinking organization located in the heart of London, England, UK .
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
SW1A 0AA London, London
£30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **London, England, UK**. This role offers a hybrid working arrangement, blending office-based collaboration with the flexibility of remote work.
Responsibilities:
Responsibilities:
- Provide first-class technical and non-technical support to a diverse customer base via phone, email, and live chat.
- Investigate and resolve complex customer issues, escalating when necessary to appropriate teams.
- Develop and maintain a deep understanding of our client's products and services to offer accurate and efficient solutions.
- Create and update support documentation, knowledge base articles, and FAQs to empower customers and colleagues.
- Train and mentor junior support staff, sharing best practices and technical expertise.
- Monitor support channels and ensure timely responses and resolutions, meeting or exceeding service level agreements (SLAs).
- Gather customer feedback and report trends to product and development teams to drive service improvements.
- Proactively identify opportunities to enhance the customer experience and streamline support processes.
- Collaborate with cross-functional teams, including sales, marketing, and engineering, to address customer needs holistically.
- Participate in user acceptance testing for new product releases and features, providing valuable feedback from a support perspective.
- Proven experience in a customer service or technical support role, with at least 3 years in a senior capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and the ability to explain complex concepts clearly.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple tasks simultaneously and work effectively under pressure.
- A proactive and customer-centric approach to service delivery.
- Previous experience in mentoring or training junior team members is highly advantageous.
- Familiarity with (specific industry relevant to fictional product) is a plus.
- A commitment to continuous learning and professional development.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
SW1A 0AA London, London
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative technology solutions, is seeking an experienced and empathetic Senior Customer Support Specialist to join their dedicated team. This is a vital role focused on delivering exceptional support to our diverse customer base, resolving complex technical issues, and ensuring customer satisfaction. You will act as a point of escalation, mentor junior team members, and contribute to improving our support processes and resources. This position is based in London, England, UK and offers a fully remote working environment, allowing you to deliver outstanding service from anywhere.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for our products and services via multiple channels (phone, email, chat, ticketing system).
- Investigate and resolve complex customer issues, escalating to higher tiers when necessary, and ensuring timely resolution.
- Document customer interactions, technical issues, and resolutions accurately in our CRM system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and support agents.
- Identify trends in customer issues and provide feedback to product development and engineering teams for product improvement.
- Mentor and train junior customer support representatives, sharing best practices and technical expertise.
- Contribute to the continuous improvement of customer support processes, tools, and workflows.
- Proactively identify opportunities to enhance the customer experience and build customer loyalty.
- Handle customer escalations with professionalism, empathy, and a strong focus on problem-solving.
- Participate in regular team meetings, providing insights and contributing to team goals.
- Assist in the development and delivery of training materials for support staff.
- Ensure adherence to service level agreements (SLAs) and company support policies.
- Stay up-to-date with product updates, new features, and industry best practices.
- Proven experience in a customer support or technical support role, with a significant portion in a senior or lead capacity.
- Demonstrated ability to troubleshoot and resolve complex technical issues related to software or technology products.
- Excellent communication, listening, and interpersonal skills, with the ability to convey technical information clearly and concisely.
- Strong analytical and problem-solving abilities.
- Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
- Experience creating and managing knowledge base content.
- Ability to remain calm and professional under pressure, especially when dealing with challenging customer situations.
- Experience in mentoring or training junior team members.
- A strong commitment to customer satisfaction and service excellence.
- Familiarity with (mention a relevant technology area, e.g., SaaS, cloud computing, network infrastructure) is a plus.
- Bachelor's degree in a relevant field or equivalent work experience.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
SW1A 0AA London, London
£30000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in London, England, UK . This role is crucial in ensuring exceptional customer satisfaction by providing timely and effective technical assistance and problem resolution. You will be the primary point of contact for customers, addressing inquiries via phone, email, and live chat.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently.
- Provide technical support and troubleshooting for a range of products and services.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development and management teams.
- Train and mentor junior support staff.
- Contribute to the continuous improvement of customer service processes and standards.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Collaborate with sales and technical teams to ensure a seamless customer experience.
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Patience and a customer-centric attitude.
- Familiarity with (mention a specific relevant technology or industry, e.g., SaaS products, cloud services, etc.) is a strong asset.
- Experience in training or supervising support agents is desirable.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- A passion for delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Senior Customer Support Specialist to join their dynamic team, based in the heart of London, England, UK . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. You will be a primary point of contact for customers, providing exceptional support, resolving complex issues, and ensuring a positive customer experience. This role requires a proactive approach, strong problem-solving skills, and a commitment to exceeding customer expectations.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat, providing timely and accurate resolutions.
- Investigate and troubleshoot complex customer issues, escalating when necessary to appropriate departments.
- Develop and maintain comprehensive knowledge base articles and FAQs to support customer self-service.
- Identify trends in customer issues and provide feedback to product and service teams for continuous improvement.
- Train and mentor junior customer support representatives, fostering a collaborative team environment.
- Proactively engage with customers to gather feedback and identify opportunities for service enhancement.
- Manage customer escalations and ensure a satisfactory resolution in a timely manner.
- Contribute to the development and refinement of customer support processes and best practices.
- Achieve and maintain high levels of customer satisfaction and operational efficiency.
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior or lead capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities, with a knack for de-escalating challenging situations.
- Proficiency in using customer relationship management (CRM) software and support ticketing systems.
- Ability to work independently and as part of a team in a hybrid work environment.
- Demonstrated ability to handle high volumes of customer interactions with empathy and professionalism.
- A proactive attitude towards identifying and resolving customer issues.
- Relevant certifications in customer service or IT support are a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Support Specialist
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology company, is looking for a dedicated and experienced Senior Customer Support Specialist to join their vibrant team in London, England, UK . This role is crucial for ensuring exceptional customer satisfaction by providing high-level technical and non-technical support. You will act as a point of escalation for complex customer issues, contributing to the continuous improvement of support processes and customer experience.
As a Senior Customer Support Specialist, you will handle challenging customer inquiries via phone, email, and live chat, diagnose and resolve technical issues, and provide comprehensive solutions. You will also be involved in training and mentoring junior support staff, creating knowledge base articles, and collaborating with product and engineering teams to feedback customer insights. This position offers a fantastic opportunity to grow within a dynamic and supportive environment.
Key Responsibilities:
Qualifications:
This role is based in our client's modern offices in London, England, UK , offering a hybrid working arrangement. We offer a competitive salary, benefits package, and excellent career development prospects.
As a Senior Customer Support Specialist, you will handle challenging customer inquiries via phone, email, and live chat, diagnose and resolve technical issues, and provide comprehensive solutions. You will also be involved in training and mentoring junior support staff, creating knowledge base articles, and collaborating with product and engineering teams to feedback customer insights. This position offers a fantastic opportunity to grow within a dynamic and supportive environment.
Key Responsibilities:
- Handle complex customer support issues, acting as a point of escalation for the support team.
- Provide timely and accurate technical and product assistance to customers.
- Diagnose, troubleshoot, and resolve customer issues efficiently and effectively.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Create and maintain comprehensive knowledge base articles and FAQs for customers and internal teams.
- Train and mentor junior customer support representatives, sharing best practices.
- Identify trends in customer issues and provide feedback to product and engineering teams for product improvement.
- Contribute to the development and implementation of support processes and policies.
- Ensure high levels of customer satisfaction through excellent service delivery.
- Participate in cross-functional projects to improve the overall customer experience.
- Proactively identify opportunities to enhance customer self-service resources.
Qualifications:
- Proven experience as a Customer Support Specialist or similar role, with at least 3-5 years of experience.
- Excellent technical aptitude and ability to troubleshoot complex software/hardware issues.
- Strong understanding of customer service principles and best practices.
- Proficiency with CRM software and helpdesk ticketing systems.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to remain calm and professional under pressure.
- Experience in training or mentoring team members is highly desirable.
- Ability to work effectively in a team and contribute to a positive work environment.
- Strong problem-solving and analytical skills.
- Bachelor's degree in a relevant field or equivalent work experience.
This role is based in our client's modern offices in London, England, UK , offering a hybrid working arrangement. We offer a competitive salary, benefits package, and excellent career development prospects.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist
London SW1A 0AA London, London
£45000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
A leading SaaS provider is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dedicated support team. This role is vital in ensuring our clients receive exceptional assistance and technical guidance, fostering strong customer relationships and driving satisfaction. You will be responsible for handling complex technical issues, providing in-depth product support, and contributing to the continuous improvement of our support processes. The position offers a fully remote working arrangement, allowing for flexibility while maintaining a high level of service.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support to customers via various channels, including email, phone, and chat.
- Diagnose and resolve complex customer issues related to our software products.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product) and ensure timely resolution.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Assist customers with product onboarding, configuration, and best practices.
- Identify trends in customer inquiries and feedback, reporting them to product and development teams.
- Train and mentor junior support specialists.
- Contribute to the development and implementation of support policies and procedures.
- Proactively identify opportunities to improve the customer experience.
- Ensure customer satisfaction and retention through timely and effective support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in customer support, technical support, or a similar role, preferably within the software or technology industry.
- Proven experience in troubleshooting and resolving complex technical issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of SaaS products and cloud-based environments.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Self-motivated, organised, and able to manage multiple priorities in a fast-paced remote environment.
- A passion for providing outstanding customer service.
- Experience with scripting or basic programming languages is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
WC2N 5AA London, London
£32000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and customer-focused Senior Customer Support Specialist to join their vibrant team based in London, England, UK . This hybrid role is crucial for ensuring exceptional customer satisfaction and providing timely, effective technical assistance. You will be the go-to person for complex customer inquiries, guiding junior team members, and contributing to the continuous improvement of support processes. The ideal candidate will have a proven track record in customer service, excellent problem-solving abilities, and a passion for delivering outstanding support.
Key Responsibilities:
Key Responsibilities:
- Handle escalated customer support inquiries via phone, email, and chat, resolving complex issues efficiently.
- Provide expert technical assistance and guidance on product features and functionality.
- Troubleshoot and diagnose technical problems, escalating to engineering teams when necessary.
- Document customer interactions and resolutions accurately in the CRM system.
- Mentor and train junior customer support representatives, sharing best practices and product knowledge.
- Identify recurring customer issues and provide feedback to product development and QA teams for improvement.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Contribute to process improvements to enhance customer support efficiency and effectiveness.
- Maintain a high level of customer satisfaction by delivering prompt and professional service.
- Participate in team meetings and contribute to achieving departmental goals.
This advertiser has chosen not to accept applicants from your region.
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