1340 Customer Support Specialist jobs in Milton Keynes
Customer Support Specialist
MK9 1EN Milton Keynes, South East
£24000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading technology provider based in Milton Keynes, Buckinghamshire, UK , is looking for a friendly and efficient Customer Support Specialist to join their dedicated customer service team. This role is vital in ensuring our clients' customers receive timely, accurate, and helpful assistance with their inquiries and technical issues. The successful candidate will be responsible for handling customer requests via phone, email, and live chat, providing solutions and resolving problems effectively. Key duties include troubleshooting technical issues, guiding customers through product features and functionalities, and escalating complex cases to relevant departments when necessary. You will also be responsible for maintaining detailed records of customer interactions and feedback in the CRM system. The ideal candidate will have excellent communication skills, a patient and empathetic demeanor, and a strong ability to explain technical information clearly to non-technical users. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency in using CRM software and common office applications is required. A proactive approach to problem-solving and a commitment to delivering outstanding customer experiences are essential. This hybrid role offers a blend of working from home and in the office, providing a flexible and supportive environment. Join our client to be a key part of their customer success initiatives in Milton Keynes .
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
MK9 2DB Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in **Milton Keynes**. This role is essential for providing exceptional support to our clients, resolving inquiries efficiently, and ensuring a positive customer experience. You will be the first point of contact for customers seeking assistance with our products and services, handling a variety of issues via phone, email, and chat.
Key Responsibilities:
The ideal candidate will have previous experience in a customer service or technical support role. Excellent communication, interpersonal, and problem-solving skills are essential. A patient and empathetic approach to customer interactions is crucial. Proficiency in using customer support software and CRM systems is required. Ability to multitask and manage time effectively in a fast-paced environment is important. If you are a people-oriented individual passionate about delivering outstanding customer service, we encourage you to apply.
Key Responsibilities:
- Responding to customer inquiries and resolving issues promptly and professionally across multiple communication channels.
- Providing technical assistance and product information to customers.
- Troubleshooting customer problems and escalating complex issues to the appropriate departments when necessary.
- Maintaining accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identifying and relaying customer feedback and trends to the management team to improve products and services.
- Educating customers on product features, benefits, and usage.
- Adhering to company policies and procedures regarding customer service.
- Contributing to team goals by accomplishing related results as needed.
- Participating in training sessions to stay updated on product knowledge and support procedures.
- Proactively seeking solutions to customer problems and suggesting improvements to support processes.
- Building rapport and fostering strong relationships with customers to enhance satisfaction and loyalty.
The ideal candidate will have previous experience in a customer service or technical support role. Excellent communication, interpersonal, and problem-solving skills are essential. A patient and empathetic approach to customer interactions is crucial. Proficiency in using customer support software and CRM systems is required. Ability to multitask and manage time effectively in a fast-paced environment is important. If you are a people-oriented individual passionate about delivering outstanding customer service, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - Technical
MK14 6BB Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and customer-centric Technical Support Specialist to join their dynamic team in Milton Keynes, Buckinghamshire, UK . This role is pivotal in providing exceptional support to our client's diverse customer base, resolving technical queries efficiently and effectively. You will be the first point of contact for customers experiencing issues with our client's software and services, diagnosing problems, and guiding them through solutions. This hybrid role offers the flexibility of working both from home and in our modern office, fostering collaboration and work-life balance.
Responsibilities include:
The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach to customer service, and strong problem-solving abilities. A technical background or demonstrable aptitude for understanding technology is essential. Experience with CRM software and ticketing systems is preferred. The ability to work independently as well as part of a team in a fast-paced environment is crucial. If you are passionate about technology and helping people, and you are looking for a challenging and rewarding career, this is the perfect opportunity for you. Join us and contribute to delivering outstanding customer experiences.
Responsibilities include:
- Providing first-line technical support to customers via phone, email, and chat.
- Diagnosing and troubleshooting software and hardware issues, escalating complex problems to senior support engineers when necessary.
- Documenting customer interactions, technical issues, and resolutions in the CRM system.
- Developing and maintaining a comprehensive knowledge base of product information and troubleshooting guides.
- Identifying trends in customer issues and providing feedback to the product development team for service improvement.
- Guiding customers through software installations, configurations, and upgrades.
- Ensuring customer satisfaction by delivering timely, accurate, and professional support.
- Collaborating with cross-functional teams, including sales and engineering, to resolve customer issues.
- Adhering to service level agreements (SLAs) and internal support processes.
- Continuously learning about new products, features, and industry best practices.
The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach to customer service, and strong problem-solving abilities. A technical background or demonstrable aptitude for understanding technology is essential. Experience with CRM software and ticketing systems is preferred. The ability to work independently as well as part of a team in a fast-paced environment is crucial. If you are passionate about technology and helping people, and you are looking for a challenging and rewarding career, this is the perfect opportunity for you. Join us and contribute to delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
MK1 1AA Milton Keynes, South East
£32000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a highly motivated and experienced Senior Customer Support Specialist to join a dynamic team in **Milton Keynes, Buckinghamshire, UK**. This role is pivotal in ensuring exceptional customer experiences and driving service excellence. As a Senior Support Specialist, you will be the first point of contact for customers facing technical issues or requiring assistance with our products and services. You will be responsible for diagnosing problems, providing clear and concise solutions, and escalating complex issues to the appropriate departments.
Key Responsibilities:
Key Responsibilities:
- Handle a high volume of inbound customer inquiries via phone, email, and live chat.
- Provide accurate and timely technical support and troubleshooting for a wide range of customer issues.
- Document all customer interactions, resolutions, and feedback in our CRM system.
- Identify recurring issues and collaborate with product development teams to implement long-term solutions.
- Train and mentor junior support staff, sharing best practices and knowledge.
- Develop and maintain support documentation, including FAQs and knowledge base articles.
- Contribute to the continuous improvement of customer support processes and policies.
- Meet and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
- Act as a customer advocate, ensuring their needs are met and their concerns are addressed promptly and effectively.
- Participate in team meetings and contribute to a positive and collaborative work environment.
- Proven experience in a customer service or technical support role, preferably in a senior capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and the ability to understand and explain complex technical concepts.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- A proactive approach to identifying and resolving issues.
- Experience in training or mentoring junior team members is a significant advantage.
- Familiarity with ITIL best practices is desirable.
- Minimum of 3-5 years of experience in a similar role.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Support Specialist
N/A Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are looking for a dedicated and empathetic Remote Customer Support Specialist to join our client's thriving team. In this fully remote role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via multiple communication channels, including phone, email, and live chat. Your mission is to ensure a positive customer experience by offering timely, accurate, and friendly assistance. You will be responsible for troubleshooting issues, answering product-related questions, processing returns, and escalating complex problems to the appropriate departments. Building strong customer relationships and maintaining a high level of customer satisfaction will be at the core of your responsibilities. This role demands excellent communication skills, patience, and a genuine desire to help others. You will work from the comfort of your own home, requiring a reliable internet connection and a dedicated workspace. Training and ongoing support will be provided to ensure your success. We value proactivity, problem-solving abilities, and a positive attitude. If you are a people-person with a passion for delivering outstanding service and thrive in a remote work environment, this is the perfect opportunity for you. You will be part of a supportive and collaborative team that values your contributions and encourages professional growth. Your ability to effectively communicate solutions and de-escalate situations will be crucial.
Responsibilities:
Qualifications:
Responsibilities:
- Provide exceptional customer service and technical support via phone, email, and chat.
- Respond to customer inquiries in a timely and professional manner.
- Troubleshoot and resolve customer issues related to products and services.
- Process orders, returns, and exchanges accurately.
- Escalate complex issues to senior support staff or other departments as needed.
- Maintain detailed records of customer interactions and resolutions.
- Identify and suggest improvements to customer service processes.
- Contribute to team goals and departmental objectives.
- Adhere to company policies and procedures.
Qualifications:
- Previous experience in customer service or a similar support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience and empathy when dealing with customers.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; further education or certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Support Specialist
MK14 6FA Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS provider, is seeking a dedicated and empathetic Remote Customer Support Specialist to join their exceptional client success team. This position is entirely remote, offering the convenience and flexibility to provide outstanding support from home. You will be the first point of contact for customers, addressing inquiries, troubleshooting issues, and ensuring a positive user experience across their innovative software solutions. Responsibilities include responding to customer queries via email, chat, and phone, diagnosing and resolving technical problems efficiently, and documenting customer interactions and solutions in the CRM system. You will also be involved in escalating complex issues to higher technical tiers when necessary and providing feedback to the product development team to improve the user experience. Essential qualifications include a high school diploma or equivalent; a degree in a related field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a SaaS environment, is required. Excellent communication skills, both written and verbal, are essential, along with strong problem-solving abilities and a patient, customer-centric approach. Proficiency with CRM software and helpdesk ticketing systems is necessary. Familiarity with troubleshooting common software issues and a genuine desire to help customers succeed are key attributes for this remote role. Join a supportive team and contribute to maintaining high levels of customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
MK9 1AA Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dedicated support team. This role is based in our **Milton Keynes** office, requiring the successful candidate to be present on-site. You will be the first point of contact for customers experiencing technical issues or requiring assistance with our products and services. Responsibilities include troubleshooting complex problems, providing detailed solutions, and ensuring a high level of customer satisfaction. You will manage customer inquiries via phone, email, and chat, escalating issues to appropriate departments when necessary. The ideal candidate will have a strong understanding of our product suite and be adept at explaining technical concepts clearly and concisely. You will also be responsible for documenting customer interactions, updating knowledge base articles, and contributing to team training initiatives. A key aspect of this role involves identifying recurring customer issues and providing feedback to the product development team for improvements. We are looking for someone with exceptional communication skills, patience, and a passion for helping others. The ability to remain calm and professional under pressure is essential. Previous experience in a supervisory or lead role within customer support is highly desirable. This is an excellent opportunity for a motivated individual looking to advance their career in a supportive and growing organization. Join our client and be a vital part of their commitment to outstanding customer service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide high-level technical support and problem resolution to customers.
- Manage and respond to customer inquiries through various channels (phone, email, chat).
- Troubleshoot and diagnose product or service issues, offering effective solutions.
- Escalate complex issues to appropriate technical teams or management.
- Document all customer interactions and resolutions accurately in the CRM system.
- Update and maintain the knowledge base with comprehensive troubleshooting guides.
- Identify trends in customer issues and provide feedback to product and engineering teams.
- Assist in training new support staff and sharing best practices.
- Contribute to improving customer support processes and overall customer experience.
- Ensure customer satisfaction through timely and effective support.
Qualifications:
- Proven experience (3+ years) in a customer support or helpdesk role, with at least 1 year in a senior capacity.
- Excellent knowledge of customer service principles and practices.
- Strong technical aptitude and ability to learn new software quickly.
- Exceptional communication, listening, and interpersonal skills.
- Patience and empathy when dealing with customer issues.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work effectively in a team and independently when required.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Experience in (mention a relevant industry, e.g., SaaS, IT services, etc.) is advantageous.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer support specialist Jobs in Milton Keynes !
6
Senior Customer Support Specialist
MK7 7WU Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Milton Keynes, Buckinghamshire, UK**. This is a fantastic opportunity to make a significant impact in a customer-centric environment. The successful candidate will be responsible for providing exceptional support to clients across various channels, including phone, email, and live chat. You will handle complex customer inquiries, troubleshoot technical issues, and ensure timely resolution of all customer concerns.
Key Responsibilities:
Key Responsibilities:
- Manage and resolve escalated customer complaints and issues with a high degree of professionalism and efficiency.
- Train and mentor junior support staff, providing guidance on best practices and product knowledge.
- Develop and maintain comprehensive knowledge base articles and FAQs for internal and external use.
- Identify trends in customer inquiries and feedback to propose service improvements and product enhancements.
- Collaborate with other departments, such as sales and product development, to ensure a seamless customer experience.
- Monitor and analyze customer support metrics to identify areas for improvement and report on team performance.
- Participate in proactive customer outreach initiatives to ensure client satisfaction and retention.
- Stay up-to-date with product updates and industry best practices.
- Proven experience in a customer service or technical support role, with at least 3 years in a senior or lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer relationship management (CRM) systems.
- Ability to work effectively under pressure and manage multiple priorities simultaneously.
- Proficiency in troubleshooting common software and hardware issues.
- A proactive and team-oriented approach to work.
- Experience in the (specific industry relevant to the fictional company, e.g., software, retail, finance) sector is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Support Specialist
MK1 1AA Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Are you a customer service professional with a passion for delivering exceptional support? Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their growing team. In this fully remote role, you will be the primary point of contact for customers, providing timely and effective assistance via phone, email, and chat. You will handle a wide range of inquiries, troubleshoot issues, and ensure a positive customer experience.
Key Responsibilities:
This is a 100% remote position, offering flexibility and work-life balance.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via multiple communication channels.
- Provide accurate information about products, services, and policies.
- Troubleshoot technical problems and guide customers through resolution steps.
- Document customer interactions, feedback, and issues accurately in the CRM system.
- Identify and escalate priority issues or complex cases to the appropriate teams.
- Contribute to the knowledge base by creating and updating support articles.
- Collaborate with team members to share best practices and improve service delivery.
- Proactively identify opportunities to enhance customer satisfaction and loyalty.
- Adhere to company service level agreements and performance metrics.
- Maintain a high level of product knowledge to effectively assist customers.
- Proven experience in a customer service or helpdesk role.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to manage time effectively and prioritize tasks in a remote setting.
- Proficiency with CRM software and customer support tools.
- A reliable internet connection and a dedicated, quiet workspace.
- A positive attitude and a genuine desire to help customers.
- Ability to adapt to a fast-paced and evolving work environment.
- Experience with (mention a relevant industry or product, e.g., SaaS, e-commerce) is a plus.
- Familiarity with remote work tools and best practices.
This is a 100% remote position, offering flexibility and work-life balance.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Support Specialist
MK1 1AA Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and dedicated Remote Customer Support Specialist to join their growing customer service team. This is a fully remote position, offering the flexibility to work from anywhere within the UK. You will be the first point of contact for customers, providing exceptional support and ensuring a positive experience across all interactions. Your primary goal will be to resolve customer inquiries efficiently and effectively through various channels, including email, chat, and phone.
Responsibilities include:
Responsibilities include:
- Responding promptly and professionally to customer queries via email, live chat, and phone.
- Troubleshooting technical issues and providing step-by-step guidance.
- Maintaining accurate customer records and documenting all interactions.
- Escalating complex issues to the appropriate departments.
- Identifying patterns in customer feedback to suggest improvements.
- Contributing to the knowledge base with FAQs and solutions.
- Building strong relationships with customers by offering personalised assistance.
- Adhering to company policies and procedures to ensure data security and customer privacy.
This advertiser has chosen not to accept applicants from your region.
9