1377 Customer Support Specialist jobs in Milton Keynes
Customer Support Specialist
MK9 1DE Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team. This hybrid role offers a blend of in-office collaboration and remote flexibility, supporting customers in the **Milton Keynes, Buckinghamshire, UK** area. The ideal candidate will possess excellent communication skills and a genuine desire to help others resolve issues efficiently and effectively.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and comprehensive solutions.
- Maintain customer records by updating account information and interaction logs.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide product and service information to customers, educating them on features and benefits.
- Process orders, forms, and applications accurately.
- Gather customer feedback and relay it to the management team for service improvement.
- Develop and maintain a deep understanding of the company's products and services.
- Adhere to company policies and procedures in all customer interactions.
- Contribute to team efforts by accomplishing related results as needed.
- Previous experience in a customer service or helpdesk role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience and empathy when dealing with customer concerns.
- A team-player attitude with the ability to work collaboratively.
- High school diploma or equivalent; college degree is a plus.
- Familiarity with the company's industry is advantageous.
- Must be able to commit to a hybrid work schedule, splitting time between remote work and the office in **Milton Keynes, Buckinghamshire, UK**.
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0
Customer Support Specialist
MK14 6ER Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Milton Keynes, Buckinghamshire, UK . This role offers a hybrid working arrangement, providing a balance between in-office collaboration and remote flexibility. You will be the first point of contact for customers, providing exceptional support and ensuring a positive experience with our client's products and services. The ideal candidate will have excellent communication skills, a patient demeanour, and a strong understanding of customer service principles.
Key responsibilities include responding to customer inquiries via phone, email, and live chat in a timely and professional manner. You will be responsible for troubleshooting customer issues, providing accurate information, and guiding them through solutions. This role requires meticulous record-keeping of customer interactions and feedback using our CRM system. You will also be involved in identifying recurring customer problems and escalating them to relevant departments for resolution, contributing to product and service improvements. A crucial aspect of the job is to build rapport with customers, fostering loyalty and satisfaction.
The Customer Support Specialist will be expected to stay up-to-date with product knowledge and company policies to provide comprehensive support. You will assist in developing and maintaining support documentation and knowledge bases. The ability to handle challenging customer situations with diplomacy and professionalism is paramount. Our client values teamwork and expects the successful candidate to collaborate effectively with colleagues across different departments. This role offers a fantastic opportunity to develop your customer service skills within a supportive environment, contribute to customer success, and grow within a reputable organisation. The hybrid model allows for both focused work and team synergy.
Qualifications and Experience:
Key responsibilities include responding to customer inquiries via phone, email, and live chat in a timely and professional manner. You will be responsible for troubleshooting customer issues, providing accurate information, and guiding them through solutions. This role requires meticulous record-keeping of customer interactions and feedback using our CRM system. You will also be involved in identifying recurring customer problems and escalating them to relevant departments for resolution, contributing to product and service improvements. A crucial aspect of the job is to build rapport with customers, fostering loyalty and satisfaction.
The Customer Support Specialist will be expected to stay up-to-date with product knowledge and company policies to provide comprehensive support. You will assist in developing and maintaining support documentation and knowledge bases. The ability to handle challenging customer situations with diplomacy and professionalism is paramount. Our client values teamwork and expects the successful candidate to collaborate effectively with colleagues across different departments. This role offers a fantastic opportunity to develop your customer service skills within a supportive environment, contribute to customer success, and grow within a reputable organisation. The hybrid model allows for both focused work and team synergy.
Qualifications and Experience:
- Previous experience in a customer service or support role (minimum 2 years).
- Excellent verbal and written communication skills, with the ability to articulate solutions clearly.
- Strong active listening skills and a patient, empathetic approach.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Good problem-solving abilities and the capacity to think critically under pressure.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with basic IT troubleshooting is advantageous.
- A proactive attitude towards learning about products and services.
- Ability to work effectively both independently and as part of a collaborative team in a hybrid setting.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
MK9 1AU Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their fully remote support team. This is an excellent opportunity for individuals who are passionate about providing exceptional service and resolving customer inquiries efficiently. You will be the first point of contact for customers, handling a variety of requests via phone, email, and chat. The primary responsibility is to ensure customer satisfaction by providing accurate information, troubleshooting issues, and escalating complex problems when necessary. The ideal candidate will possess outstanding communication skills, both written and verbal, with a patient and empathetic demeanor. You should be adept at active listening and problem-solving, with a strong ability to explain technical information in a clear and concise manner. Proficiency with customer support software and CRM systems is essential. This role requires a high level of self-motivation, organization, and the ability to manage your workload effectively in a remote environment. You must be able to adapt quickly to new products and procedures and work collaboratively with other team members in a virtual setting. If you are a proactive individual with a commitment to delivering outstanding customer experiences and are seeking a rewarding, fully remote role, we encourage you to apply. Join a supportive team that values excellent customer service and professional growth.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues effectively.
- Escalate complex technical problems to appropriate departments.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer service processes.
- Adhere to company policies and procedures.
- Contribute to team goals and maintain performance metrics.
- Educate customers on product features and best practices.
- Gather customer feedback to identify areas for product and service improvement.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar support role.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Ability to adapt to changing priorities and learn new information quickly.
- Team player with a positive attitude.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
MK1 1BB Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and experienced Senior Customer Support Specialist to join their busy team, supporting customers across a range of products and services. This role is crucial in ensuring customer satisfaction and providing expert-level assistance. You will handle escalated customer inquiries, troubleshoot complex issues, and contribute to improving support processes and documentation. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. This is a hybrid position, requiring a balance of remote work and in-office presence.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for customer issues via phone, email, and chat.
- Handle and resolve escalated customer complaints and complex queries effectively and efficiently.
- Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions.
- Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Proactively identify opportunities to improve the customer support experience and internal processes.
- Monitor support ticket queues, ensuring timely and accurate responses and resolutions.
- Gather customer feedback and relay insights to product and development teams.
- Assist with user acceptance testing for new product releases or updates.
- Contribute to team meetings and actively participate in discussions regarding service improvement.
- Proven experience in a customer support or technical helpdesk role, with at least 3 years in a senior or lead capacity.
- Excellent problem-solving and analytical skills with a knack for identifying root causes.
- Strong understanding of CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric approach to service.
- Ability to work effectively both independently and as part of a hybrid team.
- Proficiency in common software applications and operating systems.
- Experience in (Specific industry relevant to client's products, e.g., SaaS, E-commerce, IT services) is a strong advantage.
- High school diploma or equivalent; further education or certifications are a plus.
- Must be able to commute to our office in Milton Keynes, Buckinghamshire, UK on designated days.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
MK1 1AA Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Milton Keynes, Buckinghamshire, UK . This is a crucial role within the organisation, responsible for handling complex customer inquiries, resolving escalated issues, and providing exceptional service to our diverse client base. You will be expected to act as a point of escalation for junior team members, offering guidance and support to ensure consistent service quality.
Responsibilities include:
Responsibilities include:
- Responding to customer queries via phone, email, and live chat in a timely and professional manner.
- Investigating and resolving customer complaints, identifying root causes and implementing solutions.
- Providing technical assistance and troubleshooting for product-related issues.
- Escalating complex cases to the appropriate departments while ensuring effective communication and follow-up.
- Maintaining accurate records of customer interactions and transactions in the CRM system.
- Contributing to the development and improvement of customer service processes and policies.
- Training and mentoring new and existing customer service representatives.
- Analyzing customer feedback to identify trends and areas for service enhancement.
- Collaborating with other departments to ensure a seamless customer experience.
- Achieving and exceeding key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior or lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work effectively under pressure and manage multiple priorities.
- A proactive approach to identifying and resolving issues.
- Experience in a technical support environment is highly desirable.
- A genuine passion for delivering outstanding customer service.
- Ability to adapt to changing procedures and technologies.
- Team player mentality with a willingness to support colleagues.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Support Specialist
MK12 5DN Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is a leading provider of innovative software solutions, and they are looking for a dedicated and empathetic Remote Customer Support Specialist to join their growing team. This role is crucial for ensuring our clients receive exceptional service and timely assistance, contributing directly to customer satisfaction and retention. As a fully remote position, you will have the flexibility to work from anywhere within the UK, provided you have a stable internet connection and a dedicated, quiet workspace.
In this role, you will be the primary point of contact for customer inquiries, providing support via phone, email, and live chat. You will be responsible for troubleshooting technical issues, guiding users through product features, and resolving customer complaints efficiently and professionally. A key aspect of this position involves documenting all customer interactions, feedback, and issues in the CRM system to help identify recurring problems and inform product development. You will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service resources.
The ideal candidate will possess outstanding communication skills, both written and verbal, with a patient and customer-centric attitude. Previous experience in a customer service or technical support role is highly advantageous. You should be a proficient computer user, capable of quickly learning new software and systems. Strong problem-solving skills and the ability to remain calm under pressure are essential. You must be a self-starter, able to manage your time effectively and work autonomously in a remote setting, while also being an engaged team player within a distributed workforce. This role demands a proactive approach to identifying customer needs and providing solutions that exceed expectations.
Qualifications:
In this role, you will be the primary point of contact for customer inquiries, providing support via phone, email, and live chat. You will be responsible for troubleshooting technical issues, guiding users through product features, and resolving customer complaints efficiently and professionally. A key aspect of this position involves documenting all customer interactions, feedback, and issues in the CRM system to help identify recurring problems and inform product development. You will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service resources.
The ideal candidate will possess outstanding communication skills, both written and verbal, with a patient and customer-centric attitude. Previous experience in a customer service or technical support role is highly advantageous. You should be a proficient computer user, capable of quickly learning new software and systems. Strong problem-solving skills and the ability to remain calm under pressure are essential. You must be a self-starter, able to manage your time effectively and work autonomously in a remote setting, while also being an engaged team player within a distributed workforce. This role demands a proactive approach to identifying customer needs and providing solutions that exceed expectations.
Qualifications:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage time effectively and work independently.
- Proficiency in using CRM systems and helpdesk software.
- Familiarity with troubleshooting techniques for software or hardware.
- High school diploma or equivalent; college degree in a related field is a plus.
- Must have a reliable internet connection and a suitable home office setup.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
MK1 1AA Milton Keynes, South East
£30000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, remote-first team. This is a pivotal role where you will be the primary point of contact for customers, providing exceptional support and resolving complex issues efficiently. You will handle inbound queries via phone, email, and live chat, ensuring a seamless customer experience.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for our client's products and services.
- Handle escalations from junior support staff and provide guidance and mentorship.
- Develop and maintain comprehensive knowledge base articles and FAQs to empower customers and internal teams.
- Identify trends in customer issues and provide feedback to the product development and QA teams for continuous improvement.
- Proactively engage with customers to ensure satisfaction and identify opportunities for upselling or cross-selling relevant services.
- Collaborate with cross-functional teams, including sales, engineering, and product management, to resolve customer issues and enhance product offerings.
- Contribute to the development and implementation of new customer support strategies and processes.
- Monitor customer feedback channels and respond promptly and professionally.
- Ensure adherence to service level agreements (SLAs) and maintain high standards of customer satisfaction.
- Participate in ongoing training to stay abreast of product updates and industry best practices.
- Proven experience (3+ years) in a customer support or helpdesk role, with at least 1 year in a senior or lead capacity.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Strong problem-solving and analytical skills.
- Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
- Familiarity with cloud-based services and SaaS products is highly desirable.
- Ability to work independently and manage time effectively in a remote work environment.
- A proactive and customer-centric attitude, with a passion for delivering outstanding service.
- Experience in coaching or mentoring junior team members is a plus.
- Excellent written and verbal English communication is essential.
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6
Senior Customer Support Specialist
MK1 1AA Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dynamic team in Milton Keynes, Buckinghamshire, UK . This role is pivotal in ensuring our customers receive exceptional service and timely resolutions to their inquiries. You will be the first point of contact for customers across various channels, including phone, email, and live chat, providing clear, concise, and helpful information. As a senior member of the team, you will be responsible for handling complex customer issues, escalating them when necessary, and contributing to the continuous improvement of our support processes. Your responsibilities will include:
The ideal candidate will possess excellent communication and interpersonal skills, a patient and understanding demeanor, and the ability to work effectively under pressure. A strong technical aptitude and problem-solving capability are essential. Prior experience in a customer service or helpdesk role, particularly in a senior capacity, is highly desirable. Familiarity with CRM software and ticketing systems is a plus. This is a fantastic opportunity for a motivated individual to grow within a supportive environment. The role requires a blend of on-site collaboration and remote flexibility, offering a balanced work experience.
- Responding promptly and professionally to customer inquiries, ensuring a high level of customer satisfaction.
- Diagnosing and troubleshooting technical issues or service-related problems.
- Guiding customers through product features, troubleshooting steps, and problem-solving processes.
- Maintaining accurate and detailed records of customer interactions, transactions, comments, and actions taken.
- Collaborating with other departments to resolve customer issues and improve product/service offerings.
- Providing feedback to management on customer needs and concerns.
- Assisting in the training and mentoring of junior support staff.
- Developing and updating support documentation, FAQs, and knowledge base articles.
- Identifying opportunities to enhance the customer experience and streamline support operations.
- Contributing to team meetings and sharing best practices.
The ideal candidate will possess excellent communication and interpersonal skills, a patient and understanding demeanor, and the ability to work effectively under pressure. A strong technical aptitude and problem-solving capability are essential. Prior experience in a customer service or helpdesk role, particularly in a senior capacity, is highly desirable. Familiarity with CRM software and ticketing systems is a plus. This is a fantastic opportunity for a motivated individual to grow within a supportive environment. The role requires a blend of on-site collaboration and remote flexibility, offering a balanced work experience.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Support Specialist
MK10 0AA Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Support Specialists to join their growing, fully remote team. This role is ideal for individuals passionate about providing exceptional customer service and resolving issues efficiently. You will be the first point of contact for customers, offering support via phone, email, and chat, ensuring a positive and satisfactory experience. This position requires excellent communication skills, a patient demeanor, and the ability to troubleshoot and guide customers through various inquiries.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple channels (phone, email, chat).
- Provide accurate and comprehensive information about products and services.
- Troubleshoot and resolve customer issues, complaints, and technical problems effectively.
- Guide customers through product features, setup, and usage.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and actions.
- Identify opportunities to improve customer satisfaction and loyalty.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Contribute to the knowledge base by documenting solutions and common issues.
- Collaborate with team members to share best practices and improve service quality.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction, resolution times, and quality.
- Provide feedback to product and development teams on customer needs and pain points.
- Process orders, forms, applications, and requests as needed.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote environment.
- Proficiency with CRM software and helpdesk ticketing systems.
- Adaptability to learn new products, services, and technologies quickly.
- High school diploma or equivalent; further education or certifications are a plus.
- A dedicated home office setup with a reliable internet connection.
- Ability to work independently with minimal supervision.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
MK1 1AA Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Are you a dedicated and empathetic individual with a passion for delivering exceptional customer experiences? Our client is seeking a Senior Customer Support Specialist to join their dynamic, fully remote team. This pivotal role is designed for a proactive problem-solver who thrives in a virtual environment and is committed to upholding the highest standards of client satisfaction. You will be the primary point of contact for a diverse range of customer inquiries, providing timely and effective solutions across various communication channels, including email, live chat, and phone. Your responsibilities will include troubleshooting complex issues, guiding users through product features, escalating critical problems to the relevant departments, and meticulously documenting all interactions and resolutions in our CRM system. We are looking for someone who can not only resolve immediate concerns but also identify underlying trends and contribute to improving our support processes. The ideal candidate will possess excellent communication skills, a patient and understanding demeanour, and the ability to manage multiple tasks efficiently under pressure. Experience with ticketing systems and remote collaboration tools is essential. You will also play a key role in training and mentoring junior support staff, sharing best practices, and contributing to a positive and productive team culture, all within a remote-first operational framework. This is a fantastic opportunity to make a significant impact on customer loyalty and retention, working flexibly from your own home in Milton Keynes, Buckinghamshire, UK . We offer a competitive salary, continuous professional development opportunities, and the chance to be part of a forward-thinking organisation that values its employees and fosters a supportive remote working environment. If you are ready to take on a challenging and rewarding role, apply today and help us shape the future of customer service.
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