45,553 Customer Support jobs in the United Kingdom
Guest Service Centre Agent - Maternity Cover
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Job Description
**Job Number** 25110626
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**We are hiring for a Guest Service Centre Agent**
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
**Rewards for worku2026. Benefits for your lifestyle**
Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
Work alongside some amazing talent - award winning, experienced hospitality professionals
Discounted room nights & food and beverage - because your well-being means so much
Complimentary laundry, free meals on duty
Access to fabulous and flexible benefits to help you in and out of work
Eligible for Service Charge
Operate the telephone switchboard for the Sheraton Grand Park Lane and the Park Tower Knightsbridge, a Luxury Collection Hotel as per Brand Standards and Telephone Courtesy.
Answer, record and process all guest calls, requests, questions or concerns and receive, record, and relay messages accurately, completely, and legibly.
Enter all guest requests in Empower: GXP, ensure requests are met within an appropriate time frame.
Ensure that all defects and requests are remedied within each hotelu2019s target time by following up with the concerned departments
Act as a u201csingle point of contactu201d as much as possible for both hotels for internal and external guest needs; minimizing the need to engage guest facing teams or to transfer calls
Proactively anticipate guest needs where possible, taking responsibility to ensure needs are met before they arise
Ensuring the delivery of follow up calls ensuring guest satisfaction for jobs/requests/defects that surpass hotelu2019s target time
Be a team player both within the Guest Service Centre and across all departments in both hotels to ensure of strong collaboration ensuring guests receive the highest level of service
Project a pleasant and positive professional image to all contacts, guest and colleagues, at all times.
Be fully conversant with each hotelu2019s facilities and all processes connected to guest service
Be first point of contact for guest complaining over the phone. Start the service recovery process and inform HOD/Duty Manager if necessary for further follow-up
Accurate taking and delivery of wake up calls as per Brand Standards
Plan and execute welcome calls; welcoming selected guests to the hotel and offering welcome drink and further assistance
Respond to guest enquiries via the Marriott Chat in appropriate time.
Send out invoices to guests upon request
Monitor generic email inboxes and reply to guest in a timely manner
Process early arrival requests and inform Front Office and Housekeeping teams accordingly in preparation for guestu2019s arrival
Be fully conversant with Marriott Bonvoy program and apply to daily duties as required.
Update guest bookings with upgrade, early check-in, late check-out and special requests
Dealing with rate inclusion queries
Dealing with Lost Property queries
Update the Key Metrics board on a daily basis; keep track of the hotelsu2019 key service metrics and goals
Ensure phone lists and phone extension information for both properties plus the regional and complex offices is constantly updated
Manage bookings for F&B outlets via the Bookatable platform
Stay fully up to date with all promotions, offerings and opening hours of the F&B areas within each hotel
Be aware of the facilities in all levels of guest rooms in both properties and where to find specific items within the rooms
Be conversant with the different services, their availability, costs and processes of each hotel. These services include but are not limited to: TV Video On Demand system - Connection to WIFI & charges - Laundry & Dry Cleaning Service - In Room Dining - Fitness Centres
To be fully trained in Empower GXP: how to enter, complete and cancel request; understand when follow up is needed; look up closed requests
Be fully conversant in use of Mitel telephone management system
To be fully trained and competent in Opera related tasks including but not limited to: Deciding on Late Check Out requests; Rate inclusions (e.g. breakfast, cancellation policy, Wi-Fi etc.); Looking up reservations and adding Arrival/Departure comments, profile comments, reservation comments; setting traces as required e.g. extra bed or crib requests; Adding MAGC special code to booking; sending messages to the guest
Ensure you are always up to date with all Standard operation procedures (SOP)
Train new joiners on daily tasks
Flexibility and willingness to work on various shifts, such as early morning shifts, late evening shifts and overnight shifts. The Guest Service Centre operates 24/7 including weekends and bank holidays and the Rota will reflect this.
Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons.
To understand and be compliant with the hotelsu2019 Health & Safety policies, including but not limited to: Fire Evacuation Process - Bomb Scare process - Emergency situation e.g. Requirement for an ambulance - Escalation process for a Crisis situation - Dealing with calls from the press - Alleged Food Bourne Illness allegation u2013 PCI awareness u2013 Data protection
Log help request tickets with the IT team in case of system failures
Ensure our work environment and equipment is clean and in pristine condition at all times
Take ownership of a championship role within the team. Examples of these could be: serve as departmental trainer u2013 update weekly rotas and timesheets u2013 update Telephone Directory with starters and leavers u2013 prepare weekly Empower: GXP reports for hotel management teams to review
Tasks are indicative and the role is not limited to the above
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
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Customer Support
Posted 9 days ago
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Job Description
We’re excited to offer a fantastic opportunity for a Customer Support professional to join our client’s growing organisation based in Newmarket.
This company truly values its employees, offering a range of excellent benefits including free onsite parking, enhanced holiday entitlement, private healthcare, a birthday gift, and loyalty tax-free bonuses after three years of service.
This is a diverse and fast-paced role where no two days are the same. You’ll draw on a wide range of skills—from delivering outstanding customer service and managing data to processing service orders and coordinating the shipment of parts. You’ll also provide ongoing support to ensure a seamless experience for clients.
As the Customer Support, you will be:
- Responding to client enquiries via email or phone li>Processing new orders, returns and shipping
- Processing service triage & bookings
- Ordering parts for field service personnel or directly for customers
- Data management
- Lead generation for cross-selling
- Stock/Demo Stock Management
As the Customer Support, you will have:
- Customer service experience in a similar role
- Order management experience
- A team-oriented attitude
- Great communication skills with in-house teams and customers
- Proficiency with IT systems, SAP and Salesforce experience would be a distinct advantage
If you think this Customer Support role is for you, please do get in touch.
By applying for this Customer Support vacancy, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.
We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.
If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please 'like’ us on Facebook to keep updated with any future opportunities.
Exact Sourcing is an equal opportunities employment agency.
Customer Support
Posted 10 days ago
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Job Description
Customer Support
Leicester
Salary 25-35k DOE
20 days holiday, plus bank holidays. Rising by 1 day per year. Annual bonus of 1 month’s salary. 7.5% pension contribution
Job function:
To provide telematics assistance to new and existing clients.
Key Responsibilities:
- Provide first-line technical support to customers using Telematics systems
- Manage and resolve technical queries in a timely and professional manner
- Handle activations via our online portal
- Configure and manage Telematics units through the portal
- Work collaboratively with internal teams to ensure smooth onboarding and support processes
About You:
- Previous experience in a customer support or technical support role (ideally within Telematics or a tech environment)
- Strong communication and problem-solving skills
- Comfortable using web-based portals and configuration tools
- Detail-oriented with the ability to manage multiple tasks and priorities
Candidate profile:
- GCSE or equivalent in English, Mathematics and at least 2 other subject, ideally one of which is a science discipline.
- A self-motivator with the ability to take own initiative.
- IT-literate with a technical aptitude.
- Experience/knowledge of commercial vehicle/telematics industry advantageous.
- Interest in technology, communications, telematics.
- German-speaking advantageous.
SER-IN
Customer Support Representative
Posted 10 days ago
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Job Description
- Join our fast-paced Customer Support team to troubleshoot SaaS fleet management solutions across EMEA. li>You’ll handle technical queries, resolve issues via phone/email, and collaborate cross-functionally to ensure customer satisfaction. < i>Ideal candidates have customer-facing experience, strong communication skills, and a proactive, solution-driven mindset.
Customer Support Representative
Posted 13 days ago
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Job Description
- Join our fast-paced Customer Support team to troubleshoot SaaS fleet management solutions across EMEA. li>You’ll handle technical queries, resolve issues via phone/email, and collaborate cross-functionally to ensure customer satisfaction. < i>Ideal candidates have customer-facing experience, strong communication skills, and a proactive, solution-driven mindset.
Technical Customer Support
Posted today
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Job Description
**Position Summary**
To offer a professional communication link between Stryker and our customer base for all technical support activities. Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responding with the appropriate action, providing answers, requested documents and replacements where appropriate.
**W** **hat you will do:**
+ Act as first point of contact for all technical enquiries and reported product problems.
+ Maintain the Technical Support and Returns (RPA) systems and records to satisfy customer technical issues, using verbal/printed information, troubleshooting, product assessment, product upgrade and product replacement as appropriate.
+ Support the expedited handling/investigation of complaint issues and ensure the appropriate handling of returned products related to technical support issues.
+ Develop and maintain procedures, checklists, and other document tools to support/streamline the technical support function.
+ Maintain the device tracking system.
+ Support Field Correction (recall) activities as needed.
+ Ensure excellent follow-up on all customer-initiated issues.
+ Process material through decontamination area.
+ Maintain systems for the receipt and recording of customer complaints.
+ Build relationships and fosters teamwork with team members, leadership and individuals within other departments.
+ Assist in the generation of TSR, Returns trending for TRB.
+ Assist with activities to improve compliance (regulatory and QMS)
**W** **hat you need:**
+ Minimum Qualification: Level 3 qualification, or equivalent.
+ 2 years of related experience, ideally within Technical Support.
+ Familiar in working with Microsoft Office and ERP Systems
+ Strong communication skills; both verbal and written
+ Experience in ISO 13485 and regulated industry experience is desirable.
+ Experience in managing daily workloads, continuous improvement initiatives such as process, quality, customer experience or productivity projects,
+ Service and solution oriented
+ Good at networking and communication
+ Ability to work independently and meet deadlines.
+ Occasional lifting - up to 30 pounds
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Technical Customer Support
Posted 3 days ago
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Job Description
TECHNICAL CUSTOMER SUPPORT SPECIALIST
Salary : £30,000
Location : Northwich - hybrid
Contract: Permanent
Hours: Mon-Fri (08:00-17:00) or (08:30-17:30)
This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with .
Customer Support Advisor
Posted today
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Job Description
Location: KFF – Site based Aylesford
Salary: £27,107 plus benefits and excellent career development opportunities!
Are you ready to dive into the world of fresh and specialty produce? At KFF, we are passionate about what we do, and we want you to be a part of our journey!
About UsKFF is proud to be part of the Sysco global family, which means our customers enjoy the benefits of our extensive reach, economies of scale, and a wealth of industry insights. Join us and help us deliver exceptional service to our valued customers!
Your RoleAs a Customer Support Advisor , you will be the first point of contact for our customers, providing top-notch service through phone, email, and web chat. Your mission? To assist with orders and resolve queries with a smile!
Key Responsibilities- Process orders accurately and fulfill customer requirements.
- Achieve sales and service KPIs in line with KFF standards.
- Understand the impact of customer service across the business.
- Build and maintain strong customer relationships through effective communication.
- Investigate customer issues and collaborate with relevant teams for swift resolutions.
- Take ownership of customer queries and keep systems updated.
- Process customer feedback in accordance with KFF procedures.
- Experience in an office or customer service environment.
- A passion for delivering excellent customer service.
- Sales experience is a plus!
- Exceptional attention to detail.
- Strong problem-solving and decision-making skills.
- Self-motivated with a drive to exceed expectations.
- Proficient in PC usage.
- 37.5 hours per week.
- 8-hour shifts with a 30-minute unpaid break (Current operating hours: 08:30 – 18:00).
- Work any 5 days from 7 (weekend shifts on a rota basis).
- Generous discounts on a variety of delicious food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension plan.
- Real career growth opportunities within Sysco, the world’s leading foodservice business.
- And much more!
Ready to make a difference? Apply now and join our passionate team!
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Customer Support Executive
Posted today
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Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000
Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.
In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.
If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.
What You'll Be Doing:
- Managing day-to-day order fulfilment with precision and care
- Proactively resolving issues to keep things running smoothly
- Acting as a key point of contact for customers, ensuring a frictionless experience
- Keeping clients informed and updated with clear, timely communication
- Supporting process improvements and operational efficiency
- Building strong relationships with customers and internal teams
What You'll Need:
- A strong customer-first mindset
- Excellent communication and organisational skills
- Problem-solving ability and creative thinking
- High attention to detail and the ability to manage multiple priorities
- Good commercial awareness and team spirit
- Confident using Microsoft Office and Outlook
If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.
Customer Support Advisor
Posted 3 days ago
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Job Description
Internationally successful: The Wienerberger Group
Come and join us as a Customer Support Advisor at our Head Office in Cheadle.
Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.
About the Role
As Customer Support Advisor you will deliver outstanding service to our customers, building strong trusting relationships and handling their orders promptly and accurately.
You’ll be providing seamless communication for the customer, ensuring the dispatch/logistics team are kept in the loop to make sure our products arrive when needed.
You’ll be joining a friendly team based at our Head Office, with excellent training to help you succeed, and opportunities to develop in the business.
Duties also include:
- Maintain excellent relationships with the external sales team li>Participate in customer visits and attend sales meetings
- Data checking & verifying schedules
- Providing customers with regular updates on their cases
- Supporting the sales team with pricing, orders and investigating problems
Hours of Work: Monday to Friday, 9.00am – 5.00pm
About You
You will be an experienced Customer Service/Customer Support professional who has helped customers with queries and investigated issues.
You’ll have a positive attitude and a commitment to excellent customer service.
Strong communication (verbal and written) is key as you’ll regularly be corresponding via email or phone call with both customers and internal colleagues.
You’ll also have
- Good analytical skills
- Ability to work calmly under pressure
- Proficient in Microsoft applications (Word, Outlook, Excel etc)
- Able to work both on own initiative and as part of a team
- Good team playing skills
About our Benefits
- Salary up to £27,000 (depending on experience) li>Professional growth, training, and opportunities to hone your skills and knowledge
- Annual bonus scheme up to 4%
- Ability to purchase additional holidays
- Company Pension
- SIP – ability to become a shareholder via our Share Scheme < i>Life Assurance
- Flexible benefits offering (including health, wellbeing and money saving opportunities)
About us
With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.
So what are you waiting for? Come and join Wienerberger as a Customer Support Advisor and start growing your career with us today!
The closing date for this role is subject to change and may be closed earlier than advertised.
Customer Support Advisor
Posted 4 days ago
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Position: Customer Support Advisor at Hillcrest Estate Management
Location: 174 Whiteladies Road, Clifton, Bristol BS8 2XU
Working Hours: Mon-Thurs 9.00-17.30, Fri 9.00-16.00
Salary: 23,700 per annum
About Hillcrest Estate Management:
Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area.
Hillcrest is part of the Trinity Property Group, an Odevo Group Company.
Benefits:
We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
Job Description:
The Customer Support Advisor is responsible for the day to day running of the Hillcrest office and being the first point of contact for our clients. Key responsibilities and tasks include:
- Answering phone calls and handling client queries professionally
- Managing client keys, key logs, and processing payments for fobs and keys
- Maintaining accurate leaseholder records and updating databases (Propman)
- Assisting with office maintenance, including coordinating annual servicing and inspections
- Handling petty cash and ordering office supplies
- Scanning invoices, managing queries, and supporting the accounts team
- Supporting the maintenance team with administrative tasks
- Opening and distributing daily post
Qualifications and Skills:
Candidates for this position should have the following skills and qualifications:
- Experience in customer service or administrative roles
- Strong communication skills, both written and verbal
- Good IT skills, with knowledge of Microsoft Office (Word, Excel, Outlook)
- Excellent attention to detail and organisational skills
- Ability to manage multiple tasks efficiently
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
For further information, or to explore more opportunities, you can visit Hillcrest Estates Management on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at (phone number removed), quoting the reference number #LI-EJ1.