187 Customer Support jobs in the United Kingdom

Customer Experience Customer Success Specialist (Transport & Automation)

London, London Cisco

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Customer Experience Customer Success Specialist (Transport & Automation)

Join to apply for the Customer Experience Customer Success Specialist (Transport & Automation) role at Cisco

Customer Experience Customer Success Specialist (Transport & Automation)

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Join to apply for the Customer Experience Customer Success Specialist (Transport & Automation) role at Cisco

Meet the Team

The Customer Success Specialists (CSSs) are domain guides aligned with specific products or architectures. This role focuses on Automation and Internet Infrastructure across Service Providers, Finance, Public Sector, and Large Enterprises. The person will

Meet the Team

The Customer Success Specialists (CSSs) are domain guides aligned with specific products or architectures. This role focuses on Automation and Internet Infrastructure across Service Providers, Finance, Public Sector, and Large Enterprises. The person will work remotely within EMEA. Please note that this position location is flexible and across EMEA. The CSS will support customers in the region and covering Mass Scale Infrastructure and Automation technologies.

CSSs deliver targeted engagements to increase product awareness, share standard methodologies, and drive adoption and business value. CSSs bring strategic vision, the latest technology from Cisco Engineering, and tactical expertise to ensure successful customer outcomes.

They also participate in the global CSS Community to share methodologies and success stories. Combining deep technical knowledge with business insight, CSSs provide consultative solutions to help customers realize value faster.

Your Impact

If you’re looking for key involvement in crafting Cisco’s future and Customer Experience, we have a place for you. As a CSS, you will play a vital role in ensuring our customers' success by providing technical mentorship, delivering ATXs and Accelerator sessions, and driving the adoption of Cisco’s solutions.

You will collaborate closely with multi-functional teams, including Sales, Product Engineering, Customer Experience counterparts, architects, and engineers, to coordinate the adoption journey for multiple customers across EMEA. Your goal is to support them in achieving their objectives, delivering outstanding experiences, and encouraging long-term satisfaction.

The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams.

In this role you will:

  • Leverage domain expertise to proactively identify and mitigate risks and lead customer expectations for successful delivery and Licensing consumption/renewal
  • Provide lifecycle feedback to CX Product Management and CX Success Programs Teams
  • Advocate for Cisco’s end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers.

Minimum Qualifications

  • Technical experience of 5+ years of relevant technical experience as Technical or Architecture lead in a customer facing consulting role.

Experience in AT LEAST TWO of the following technical fields:

  • Transport IP Core across large organizations (Service Provider, Finance, Public Sector, Enterprise)
  • Automation Environment (Cisco and Multi-vendor)
  • Core MPLS or Metro (Cisco XR or Industry Standard)
  • Controllers and Software Lifecycle
  • Automation Software for Networking
  • Software Integration API across multi vendor Solution
  • Cloud Architectures
  • Software Development and programming

Preferred Qualifications

  • Degree or MSc or equivalent experience and Industry Standard Certification
  • Experience in multi-vendor environment as a bonus.
  • Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner).
  • Ability to educate customers on product value and establish trusted advisor relationships across different organizational levels.
  • Bonus language skills (ie Arabic, French, Spanish, German, or Italian)

#WeAreCisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Computer Hardware Manufacturing, Software Development, and Computer Networking Products

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Greater London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Customer Success Associate (FinTech Startup)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Customer Success Specialist (Extended Hours)

London, England, United Kingdom 3 days ago

Entry-level Customer Success Manager at at VC-backed startup (£30-£45k base salary)

London Area, United Kingdom $30,000.00-$45,000.00 2 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 7 months ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

Customer Support & Onboarding Specialist

London, England, United Kingdom 4 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

City Of Westminster, England, United Kingdom 6 days ago

London, England, United Kingdom 2 days ago

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Customer Support

London, London £28000 - £32000 Annually Huddle Utilities Limited

Posted today

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permanent

Full-time Monday to Friday 9 am - 5 pm

Location: London, Finchley

Start date: ASAP

Sectors: Customer Service, Property and Energy & Utilities

This is an exciting opportunity at a rapidly growing company. The successful candidate should be looking to expand their current knowledge and responsibilities in an inspiring and rewarding environment. The role will involve handling customer support queries by phone and email. You will be working closely with the directors of the company and be encouraged to contribute to decisions that determine the direction of its future development.

Responsibilities

  • Communicate with customers via phone, email and chat
  • li>Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to resolve customer queries
  • Accurate record-keeping of customer interactions

Skills/Qualifications:

  • At least 1 year of relevant work experience preferred and/or a recent graduate, Upper Second or first
  • Excellent phone etiquette as well as verbal, written, and interpersonal skills
  • Ability to multitask, organise, prioritise work and work well under pressure
  • Flexibility in a changing working environment
  • IT literate and mathematically minded
  • Interest in business and economics

We are looking for a hard-working individual with a desire to be empowered to grow their careers and drive the company further forward. Check out our web page.

Job Types: Full-time, Permanent, Graduate

Benefits:

  • Casual dress
  • Company events
  • Cycle to work scheme
  • Discounted or free food
  • Free parking
  • On-site parking
  • Private medical insurance
  • Sick pay

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • Bachelor's (required)

Work Location: In person

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

    < i>Company events
  • Company pension

Experience:

  • Customer service: 1 year (preferred)

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Customer Support

Berkshire, South East £25000 - £30000 Annually Ascendion

Posted today

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permanent
  • Experience in a customer-facing role (mandatory);
  • li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
  • Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
  • Strong communication and listening skills;
  • Well-developed time management and prioritization skills;
  • Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

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Customer Support

RG1 Reading, South East Ascendion

Posted 3 days ago

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Job Description

full time
  • Experience in a customer-facing role (mandatory);
  • li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
  • Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
  • Strong communication and listening skills;
  • Well-developed time management and prioritization skills;
  • Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

This advertiser has chosen not to accept applicants from your region.

Customer Support Advisor

West Sussex, South East £24000 Annually Clearwater People Solutions

Posted today

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permanent

Looking for a new role? We are supporting a utilities company to recruit for a Customer Support Advisor. The company is going through a huge growth period so now is an exciting time to join!

Job Title: Customer Support Advisor
Salary: 24,000
Hours: 9-5pm Hybrid after training

Responsibilities:
- Supporting on all incoming customer queries via phone and email
- Managing the group inbox ensuring all correspondence are responded to within set SLA
- Administration on the CRM
- Adding new customers, updating existing customer details such as address, contact detail etc
- Ensuring all communications are logged
- Support with setting up users on the portal for access to online data
- Organising training sessions for new users

Skills:
- Ability to adapt easily, each customer will have different queries
- Professional, personable and approachable mannerism
- Highly organised, this is a busy fact paced environment
- Experience within a corporate administration setting

Please apply as directed!

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Customer Support Advisor

South West, South West £23700 Annually Hillcrest Estate Management

Posted today

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permanent

.

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Customer Support Administrator

£27000 Annually Interaction Recruitment

Posted today

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temporary

Customer Services Administrator - TEMPORARY TO PERMANENT 

Full Time

Hours: Monday to Fridays 8.00am to 5.00pm

Basic Salary: £27,000.00 Per Annum

Location: Lutterworth  

Our very well-established client is looking for a highly dynamic and enthusiastic Customer Services Administrator to join their team as a Customer Services Administrator and help and support the Customer Services Administration team on a day to day basis. As a Customer Services Administrator, you will act as a core team player and assist with the daily Customer Service and Administrations tasks within a fast-paced environment.

Customer Services Administrator Role:

  • Respond to Customer enquiries efficiently and accurately within a timely manner.
  • Natural ability in providing an elevated level of exceptional customer service as a Customer Services as a Customer Services Administrator
  • Sales order processing including pricing, shipment dates and product delivery.
  • Liaise with customers both via telephone and email
  • Prioritising your own workload and multitask within a busy office based environment as a Customer Services Administrator
  • Coordinate and monitor invoice queries ensuring process times are adhered to as a Customer Services.
  • Under take other ad hoc duties and responsibilities for assigned by your manager

Customer Services Administrator Candidate:

  • Previous customer service and administration experience is ESSENTIAL
  • Ability to multitask within a fast paced environment with high attention to detail
  • An enthusiastic and dynamic personality with a highly ‘proactive attitude’.
  • A ‘natural ability’ to instantly develop a conversational relationship

Interviews: to be held ASAP

INDLEI

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Customer Support Advisor

Hampshire, South East £13 Hourly 4Recruitment Services

Posted today

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Job Description

contract
Job Title: Customer Support Advisor
Location: Sovereign Network Group
Hours: 8:30 AM - 5:00 PM
Contract Type: Temporary (3-month ongoing assignment)
Start Date: ASAP
Job Overview: We are currently seeking a Customer Support Advisor to join a small, supportive project team at Sovereign Network Group. This role focuses on helping vulnerable customers gain better access to council services, as well as providing support in managing their accounts or tenancies.
Key Responsibilities:
  • Provide excellent customer service and communication to support customer needs.
  • Assist customers in accessing relevant services and understanding their tenancy/account responsibilities.
  • Work collaboratively within a small project team.
  • Maintain accurate records and ensure attention to detail in all interactions and documentation.
  • Manage daily tasks in an organised and efficient manner.
Ideal Candidate:
  • Strong communication and customer service skills.
  • Highly organised with great attention to detail.
  • Able to work effectively both independently and as part of a team.
  • Previous experience in a customer-facing or support role is desirable.
Additional Information:
  • This is a long-term temporary role expected to last beyond the initial 3-month period.
  • Please note: this position will not transition into a permanent role after the temp period ends but will continue as an ongoing temporary assignment.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.   
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email  (url removed)
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Customer Support Executive

London, London £32000 - £35000 Annually K and D Recruitment

Posted today

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permanent

Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000

Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.

In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.

If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.

What You'll Be Doing:

  • Managing day-to-day order fulfilment with precision and care
  • Proactively resolving issues to keep things running smoothly
  • Acting as a key point of contact for customers, ensuring a frictionless experience
  • Keeping clients informed and updated with clear, timely communication
  • Supporting process improvements and operational efficiency
  • Building strong relationships with customers and internal teams

What You'll Need:

  • A strong customer-first mindset
  • Excellent communication and organisational skills
  • Problem-solving ability and creative thinking
  • High attention to detail and the ability to manage multiple priorities
  • Good commercial awareness and team spirit
  • Confident using Microsoft Office and Outlook

If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.

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Customer Support Coordinator

Kent, South East Kandhu Recruitment Ltd

Posted today

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Job Description

contract

An excellent opportunity to join a highly skilled and busy team, working together to provide excellent customer service to new and existing customers.

Please note: This is a Fixed Term Maternity Cover Position

OPPORTUNITY HIGHLIGHTS

  • Excellent Salary
  • 25 Days Holiday
  • Monday - Friday
  • Highly successful Food Manufacturer

THE Customer Support Coordinator

Are you a detail-driven, customer-focused professional ready to make an impact.

We're looking for a Customer Support Coordinator to join our dynamic team of five, where you'll play a vital role in delivering outstanding service to our customers and ensuring smooth operations across our supply chain.

As our Customer Support Coordinator, you will:

  • Be the key point of contact for customers placing orders
  • Accurately process sales contracts and ensure timely delivery
  • Coordinate with logistics providers to book transport and negotiate competitive rates
  • Prepare shipping and export documentation
  • Collaborate with our operations team to meet customer delivery expectations
  • Ensure compliance with company policies and maintain accurate records
  • Handle urgent order requests, manage stock holdings, and process sample orders
  • Support continuous improvement in workflow and customer satisfaction

THE IDEAL CANDIDATE

  • Excellent verbal and written communication skills
  • Strong organisational abilities with high attention to detail
  • Proficiency in Microsoft Excel (advanced level)
  • Experience using CRM or ERP systems
  • A proactive, adaptable team player who can also work independently
  • Excellent time management and a flexible, can-do attitude

If this Customer Support Coordinator job is of interest and you would like to investigate further, apply TODAY!

"Kandhu Recruitment will consider all applications based on each candidate's suitability to the role or similar roles within the Food Sector and if we feel you are a relevant candidate we will process your application by adding you to our secure recruitment database and then contacting you to progress job opportunities further. We do not contact unsuitable applicants."

Kandhu GDPR & Privacy Policy Statement

Kandhu has fully implemented GDPR & Privacy Policies across its business and a copy of our Privacy Policy can be found by visiting our website. By applying for this role Kandhu will add your details to our database - assuming you have the right level of experience for the roles you apply for, after which we will be in touch.

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Customer Support Engineer

Farnborough, South East £35000 - £40000 Annually George Blake

Posted today

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permanent

Our client is a global leader in precision test and measurement solutions, serving industries such as telecommunications, electronics, automotive, and aerospace. They are seeking a knowledgeable and customer-focused Customer Support Engineer with hands-on experience in test equipment to join their technical support team.

Key Responsibilities

  • Provide technical support for customers using electronic test equipment, both remotely and on-site when required.

  • Troubleshoot hardware and software issues, ensuring timely and effective resolution.

  • Collaborate with engineering, product, and sales teams to understand customer requirements and provide tailored solutions.

  • Conduct product demonstrations, training sessions, and technical presentations for clients.

  • Maintain accurate records of support cases, resolutions, and follow-up actions.

  • Assist in the creation of technical documentation, FAQs, and knowledge base content.

  • Keep up to date with new products, industry trends, and customer needs.

Qualifications & Experience

  • Bachelor's degree in Electrical Engineering, Electronics, or a related technical field.

  • Proven experience supporting or working with electronic test equipment (e.g., oscilloscopes, signal generators, spectrum analyzers).

  • Excellent troubleshooting, analytical, and problem-solving skills.

  • Strong communication skills, with the ability to explain complex technical concepts clearly to non-technical users.

  • Customer-first attitude with a proactive approach to support and issue resolution.

  • Experience with support ticketing systems and CRM platforms is an advantage.

  • Willingness to travel occasionally for on-site support and training.

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