1202 Digital Customer Support jobs in Southampton
Technical Support Help Desk - 17083BR
Posted 14 days ago
Job Viewed
Job Description
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
- To provide Service Desk support to clients via telephone and chat
- Logging and updating support tickets within the Company's Incident Management Application
- Resolving support calls in a quick and efficient manner whilst meeting SLA's
- To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
- To complete company provided training to ensure you have what you need to fulfil your role
- To keep up to date with the latest technologies utilised by the Company
- To demonstrate a genuine desire to continually improve your technical knowledge and ability
At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)
This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.
Required skills, qualifications and experience:
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem solving abilities and the desire to create positive customer experiences
- MS Office Products
- Windows 10
- iPhones
Technical Support
Posted 15 days ago
Job Viewed
Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
Technical Support Engineer
Posted 18 days ago
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Job Description
Technical Support Engineer
Up to £35,000
Southampton
MC Technical Recruitment is currently looking to recruit a Technical Support Engineer / Product Specialist Engineer to provide customer service support for Electrical Energy & Measurement & Control products.
As a Product Technical Support Engineer / Applications Engineer, you will be responsible for:
• Become a Client / Customer facing product specialist
• Provide pre & post sale technical support for Energy & Control electronic products
• Discussion of product in the Intelligent systems & CHP / Heat Engineering sector
• Find appropriate communication solutions for products.
• Provide technical information to ensure customer has correct product.
• Visit corporate UK based customers to expand knowledge & business understanding.
To be considered for this role you should have:
• Qualification in Electronics, Electrical or Software or equivalent technical background
• Strong client / customer interfacing & influencing skills
• Ability to learn detailed technical / engineering information in the heat / Energy sector
• Strong communication skills
• Project, application, technical sales or customer facing engineering experience
This is an exciting opportunity to join a leading business in their sector.
You will be office based in Southampton 4 days per week, with one day optional at home
The package on offer for this role includes a salary up to £35,000 depending on experience, plus company benefits including pension & holidays.
If you are interested in this role please apply via the link below or contact Matt George at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.
Senior Technical Support Engineer
Posted 11 days ago
Job Viewed
Job Description
Senior Technical Support Engineer - Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We're Looking For
- Linux operating System:
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
- Windows Operating System:
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
- Database Skills:
- Strong understanding of query executions across databases.
- Hands-on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
- Cloud Understanding:
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior Technical Support Engineer
Posted 18 days ago
Job Viewed
Job Description
Senior Technical Support Engineer - Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We're Looking For
- Linux operating System:
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
- Windows Operating System:
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
- Database Skills:
- Strong understanding of query executions across databases.
- Hands-on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
- Cloud Understanding:
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Infrastructure Support/Technical Team Manager
Posted 1 day ago
Job Viewed
Job Description
£4000 - 48000 GBP
5% bonus
Onsite WORKING
Location: Central London, Greater London - United Kingdom Type: Permanent
Infrastructure Support Team Manager
Flexible | Up to £48,000 + 5% Bonus | Career-Defining Opportunity
Are you an experienced people leader with a background in IT infrastructure support? This is a standout opportunity to join one of the UK.
WHJS1_UKTJ
Customer Service
Posted 8 days ago
Job Viewed
Job Description
Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office)
Salary: £26,210 (Rising to £0,300)
Start date: 8th and 22nd September
Hours: 40 hours per week (Shift rota between 7:15AM – 8:45PM)
Monday to Sunday with one weekend on and the next off.
Why Join Us?
We are offering a fantastic opportunity with excellent benefits:
- Salary Progression: Starting at £262 rising to 0K
- Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
- Employee Benefits:
- Cycle-to-work scheme
- Health & Wellbeing Programme
- Gym membership discounts
- Pension
- Discounts on travel & medical insurance products
- Onsite canteen
- Free car parking
- Simply Health cover (optical, dental, and medical)
- Employee Assistance Cover (including optical)
- Hybrid Working: Equipment provided for home office setup
Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.
Key Responsibilities:
- Manage client enquiries via email and phone
- Provide customers with timely updates and resolutions
- Prioritize tasks based on urgency and deadlines
- Liaise with internal and external third parties to manage expectations
- Complete high volumes of important administrative tasks
- Handle challenging situations with professionalism and care, including vulnerable customers
- Ensure compliance with all procedures and regulations
The ideal candidate will:
- Have previous call handling, call centre, or customer support experience
- Be able to support customers from start to finish
- Demonstrate excellent communication skills
- Be comfortable multitasking under pressure
- Have strong administration skills
- Be proficient in Microsoft Office
Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!
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Customer Service
Posted 8 days ago
Job Viewed
Job Description
Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office. Full equipment will be provided)
Salary: £26,210 (Rising to £0,300)
Start date: September 2025
Hours: 40 hours per week (Shift rota between 7:15AM – 8:45PM)
Monday to Sunday with one weekend on and the next off.
Why Join Us?
We are offering a fantastic opportunity with excellent benefits:
- Salary Progression: Starting at £26, 0 rising to 0,000
- Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
- Employee Benefits:
- Cycle-to-work scheme
- Health & Wellbeing Programme
- Gym membership discounts
- Pension
- Discounts on travel & medical insurance products
- Onsite canteen
- Free car parking
- Simply Health cover (optical, dental, and medical)
- Employee Assistance Cover (including optical)
- Hybrid Working: Equipment provided for home office setup
Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.
Key Responsibilities:
- Manage client enquiries via email and phone
- Provide customers with timely updates and resolutions
- Prioritize tasks based on urgency and deadlines
- Liaise with internal and external third parties to manage expectations
- Complete high volumes of important administrative tasks
- Handle challenging situations with professionalism and care, including vulnerable customers
- Ensure compliance with all procedures and regulations
The ideal candidate will:
- Have previous call handling, call centre, or customer support experience
- Be able to support customers from start to finish
- Demonstrate excellent communication skills
- Be comfortable multitasking under pressure
- Have strong administration skills
- Be proficient in Microsoft Office
Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!
Customer Service Agent
Posted 1 day ago
Job Viewed
Job Description
This is an exciting opportunity for an individual to develop and progress their career within a fast-growing, vibrant team! The focus of this role is to be the first point of contact for clients and third parties, to assist with queries and pass over to the correct team when needed. its a lovely role where you can use your personality and enjoy conversation with customers on a daily basis.
Duties of the Customer Service Administrator:
- Communicating with customers over the phone, via online methods, such as text, emails and web chat
- Responding to all communication matters promptly
- Communicating with other third parties when required and internal teams
- Processing admin tasks, keeping all systems updated with relevant information
- Other adhoc duties will be required from time to time
- Any experience from backgrounds such as retail and hospitality is considered
- Office-based Loans / Financial services / admin/customer service experience is desirable!
- Any experience within a financial services setting is hugely desirable
- Being PC literate with a good understanding of the Microsoft package
- Be highly motivated with a can-do attitude.
Location : Central Southampton
Hours: 37.5 hours per week. Shifts between 8am - 8pm & one Saturday short shift per month 9am-2pm
Full training provided
Interviews taking place ASAP
Please contact Tegan a Dynamite Recruitment for more information
Customer Service Consultant
Posted 6 days ago
Job Viewed
Job Description
Do you want more than just a job?
Do you want to wake up knowing your work actually matters.
Imagine being part of an industry that's quietly powering the world - right now.
Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.
We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.
Is Recruitment The Career For You?
We don't care what experience you have got.
It's about who you are.
You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.
- Do you thrive when you're challenged?
- Do you back yourself to figure things out, even if you don't know the answer straight away?
- Do you want to grow, push your potential, and build something you're proud of?
If so then you could be who we are looking for.
Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.
What You'll Be Doing
You will connect talented people with the companies building tomorrow's digital world.
You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.
You'll build long-term relationships and become an expert in a sector that's only going one way - up.
What You'll Need
Confidence to have real conversations with people
The drive to learn and grow quickly
The resilience to keep going when it gets hard
A genuine interest in talking to people
What You'll Get
A clear career path based on your effort and results
Uncapped earnings - your success decides your pay
Supportive training and development to build your skills
A great culture
Why This Matters
In 10 years, AI and digital infrastructure will have transformed the way we live and work.
When you look back, you can say:
"I was part of that."