158 Direct Customer Interaction jobs in Reading

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our products and services.
• Provide clear and concise instructions and guidance to customers.
• Escalate complex issues to the appropriate internal teams when necessary.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Identify trends in customer issues and provide feedback to the product development team for continuous improvement.
• Educate customers on product features and best practices.
• Contribute to the creation and maintenance of customer support documentation and FAQs.
• Achieve and maintain high levels of customer satisfaction.
• Adhere to company policies and procedures.

• Previous experience in a customer support or customer service role.
• Excellent communication skills, both written and verbal.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Technical aptitude and the ability to learn new software and systems quickly.
• Ability to work independently and as part of a remote team.
• Experience with (specific product/service area) is a plus.
• High school diploma or equivalent; some college coursework is preferred.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Provide detailed information about products, services, and company policies.
• Maintain accurate customer records and document all interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and loyalty.
• Assist with customer onboarding and provide training on product usage.
• Gather customer feedback and report insights to the management team to help improve offerings.
• Collaborate with sales and technical teams to ensure seamless customer experiences.
• Contribute to the development and maintenance of helpdesk documentation and FAQs.
• Handle complaints and difficult situations with patience and professionalism.

• Proven customer support experience or experience as a client service representative.
• Strong communication and active listening skills.
• Excellent written and verbal communication abilities.
• Proficiency in using CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customer issues.
• A proactive approach to problem-solving.
• Familiarity with basic IT troubleshooting is a plus.
• High school diploma or equivalent; college degree is an advantage.
• Ability to work effectively both independently and as part of a hybrid team.

At Person Centred Software, we’re on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Advisor, you’ll be at the heart of this mission — the friendly, knowledgeable voice that our customers turn to when they need help. You’ll be the first point of contact for users of our SaaS products, guiding them through queries, solving problems, and ensuring every interaction leaves them feeling supported, understood, and confident using our solutions.

What You’ll Do

• Serve as the first point of contact for incoming customer inquiries via email, chat, and phone.
• Diagnose and troubleshoot technical and account-related issues, escalating when needed while maintaining ownership of the case.
• Provide clear, easy-to-follow guidance on our products and solutions.
• Maintain a professional, empathetic, and customer-first approach in every interaction.
• Educate customers on features, best practices, and self-service resources to help them get the most from our products.
• Gather and share customer feedback to help improve our products and services.
• Identify recurring issues and recommend process improvements to enhance customer satisfaction.
• Collaborate closely with internal teams to ensure a seamless, consistent support experience.

What You’ll Bring

• Proven experience in customer support, ideally within SaaS or a tech environment.
• Strong troubleshooting skills for SaaS platforms and integrations.
• Experience with APIs, integrations, and cloud-based solutions.
• Familiarity with CRM and support ticketing systems (e.g., Zendesk, Intercom, Freshdesk).
• Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms.
• A detail-oriented, problem-solving mindset.
• A genuine passion for technology and helping people.
• A commitment to delivering exceptional customer experiences — every time.

What We Offer:

• A base salary of £27,000 and bonus depending on experience
• Modern town centre offices in Guildford
• 25 days holiday
• Net zero pension scheme
• Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.

At Person Centred Software, we’re committed to improving the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you’ll be the welcoming first point of contact for our customers — answering questions, solving simple issues, and making sure every interaction leaves them feeling heard, valued, and supported. You’ll guide them through their first steps, ensure their queries are handled efficiently, and hand over more complex issues to our Support Specialists with all the right information in place.

What You’ll Do

• Greet customers via chat, email, ticket, and phone, quickly understanding their needs.
• Answer basic product queries and troubleshoot simple issues.
• Collect key details to ensure smooth handovers to other members of the Support team.
• Maintain ownership of the customer’s request until it’s resolved or escalated.
• Provide clear, friendly, and professional guidance on using our products and solutions where possible.
• Direct customers to resources, best practices, and self-help tools to empower them.
• Log interactions and feedback to help improve our services and products.
• Maintain a positive, professional tone in every customer interaction.

What You’ll Bring

• Experience in a customer service or support role, ideally in a SaaS or technology setting.
• Excellent communication skills and a natural ability to make customers feel valued.
• Strong information-gathering skills to fully understand a customer’s needs.
• Confidence with troubleshooting basic technical issues.
• Familiarity with customer support tools such as Zendesk, Intercom, or Freshdesk.
• Ability to explain technical concepts in plain, easy-to-understand language.
• Detail-oriented problem-solving skills and a customer-first mindset.
• An interest in technology and a passion for delivering exceptional service.

What We Offer

• A base salary of £27,000 and bonus depending on experience
• Modern town centre offices in Guildford
• 25 days holiday
• Net zero pension scheme
• Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.

Job Title: Customer Support Advisor  

Location: Farnborough 

Salary: £23,875 

Contract type: Permanent  

#LI-Hybrid 

 Responsibilities within the role:

•Supporting the customers alongside the Mobile Support team with all incoming enquiries; includes answering calls, managing emails and tickets

•Working predominantly from the ARO Customer database; taking ownership of the customer tickets and to ensure the response and resolution times are within the agreed SLA’s

•Prepare quotes, process Hardware order requests and liaising with the 3rd party suppliers to ensure delivery is met within the agreed timescale

•Process customer orders on supplier portals & stock control. Responsible for adding all charges to AROs internal billing system

•Supporting all product requests including troubleshooting and fault resolution

•Liaise with suppliers and other departments for any updates whilst ensuring the customer is updated throughout the ticket cycle

•Provide Network & trouble shooting support for the customers to ascertain the best team to support the ticket.

•Support the senior advisor with training and support to new colleagues

•Assist the senior advisor in updating and creating team processes

•Prioritise, plan and manage own workload when faced with multiple tasks

•Working alongside Revenue Assurance; producing reports and managing licenses on the ports

•Report to the management team with any potential escalations, sensitive information on customer accounts or occurrences within the Customer Service team.

•Provide bespoke reporting for the customers on a weekly/monthly basis

•Work closely with the Mobile support team and other departments within the business to establish a good working relationship. This will enable the team to manage the customer accounts to an exceptional standard

•Ensure all customer documentation is updated accordingly, sharing this knowledge with the team

•Record information accurately into our database and ensuring data is kept up to date.

•Manage individual weekly/monthly tasks

•Assist the management team with their workload when required

•Attend the weekly & monthly meetings, providing a solid input around the subjects

•Monitor the customer alerting portals, if an outage occurs this is to be raised to the supplier and to inform the customer. To monitor this outage until service maintains to standard practice

Please note that this is a Hybrid role with onsite requirement 3 days a week at our Farnborough office. 

Requirements

What we are looking for?

The Mobile Support Agent will be able to work collaboratively with other members of that team across the department to achieve their objectives. You will need to be able to work to a high level of professionalism and display the ARO core values.

You will also:

•Be a customer-focused individual who is self-motivated and can manage their own workload

•Be a problem solver and have the ability to learn products and processes within a timely manner

•Have high attention to detail and take ownership of internal and customer-impacting issues

•Be able to work as part of a wide and varied team

•Have the ability to multi-task and work within a pressurised and fast-moving environment

•Have excellent communication skills; both verbal and written

•Have good I.T skills and strong knowledge of CRM’s and Microsoft office

Benefits

Aro has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. 

At Aro we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Aro a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• Aro Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

An exciting opportunity has arisen at our head office in Hertfordshire for an individual that can lend their sales and customer centric skills to our Biosystems team. Ideal for someone with sales experience and an interest in aquatics, engineering or animal systems.

The Biosystems team are world leaders in water filtration systems, as well as LED lighting and advanced lighting control systems. Servicing the Aquatic, Aquaculture, Public Aquarium, Research Institutions, ex situ Coral spawning and reef restoration, Shellfish holding and Depuration as well as the Agri (Pig, Poultry and Insect farming) sectors, our team is driven, dynamic and delivers solutions across a range of applications, providing diverse and exciting challenges.  

We are looking for a motivated, outward looking and confident individual with experience of a sales environment, capable of developing business relationships with existing customers, proactively seeking out new opportunities, closing sales, providing product support and who enjoys interacting with customers. We are offering full training in our products - someone with an aquatic, aquaculture or aquarium background is preferred.

Job Summary:

You will play a vital role in providing exceptional customer service and driving sales within this sector. You will serve as the primary point of contact for customers, addressing their inquiries, providing product information, and offering solutions to meet their needs. Your primary focus will be to sell our products and services, maintain customer satisfaction and build long-term relationships.

This role requires the incumbent to be customer centric, be confident to close sales opportunities, have a professional telephone manner and the ability to connect and build relationships with customers. There will also be the opportunity to build stronger customer relationships through trade events, customer product videos, visits and talks.

There will be daily handling of sales tasks, invoicing, and general activities that support Sales efforts.

Responsibilities: full training given and duties will include but are not limited to:

Sales :

·   Drive proactive sales

·   Implement sales strategies/initiatives to achieve targets and increase revenue.

·   Proactively identify and pursue new sales opportunities

·   Conduct product presentations and demonstrations to prospective customers.

·   Call customers and deliver sales in a timely manner.

·   Follow up with customers to ensure customer satisfaction and secure repeat business.

·   Identify customer needs and recommend appropriate products or services to meet those needs.

·   Collaborate with the marketing team to develop sales collateral and promotional materials.

·   Work with colleagues to support new business projects.

Customer Support :

·   Respond promptly and professionally to customer inquiries via phone, email, Hubspot or in person.

·   Handle technical queries and provide solutions

·   Provide accurate and detailed quotes about products, pricing, availability, and delivery options.

·   Follow up on quotes/orders

·   Resolve customer issues by investigating, developing solutions, and implementing corrective actions.

·   Maintain a high level of product knowledge to effectively address customer inquiries.

Competencies:

•  Goal-oriented mindset to achieve sales targets.

·   Confident with a “can do” attitude

·   Ability to build trusting customer relationships

·   Good verbal and written communications skills

·   Solution finder

·   Team player

·   ‘Hands on’ work ethic

This is a site-based sales position , at our head office in Chorleywood. Some travel to customer sites and trade shows will be required.

Hours of Work: 8am-5pm Monday to Friday with flexibility in hours to support the operational demands of the business as well as livestock welfare - this opportunity starts as a 12-month contract.

To apply for the position please submit your CV to

• Respond to customer queries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues with software and hardware products.
• Escalate complex problems to senior technical staff or relevant departments when necessary.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Document all troubleshooting steps and resolutions for future reference.
• Provide feedback to management on customer trends, product issues, and service improvements.
• Assist in training new customer support representatives.
• Develop and maintain a deep understanding of company products and services.
• Contribute to the creation of knowledge base articles and FAQs.
• Proactively identify opportunities to improve the customer support process and customer satisfaction.

• Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Familiarity with common operating systems and software applications.
• Ability to work independently and as part of a team.
• Patience, empathy, and a customer-centric attitude.
• Experience in managing difficult customer situations and de-escalating conflicts.
• A proactive approach to identifying and solving problems.
• Ability to adapt to a fast-paced environment and manage multiple priorities effectively.

• Responding to customer inquiries via email, chat, and phone in a professional and courteous manner.
• Troubleshooting and resolving customer issues efficiently and effectively.
• Guiding customers through product features and functionalities.
• Documenting customer interactions and resolutions accurately in the CRM system.
• Identifying and escalating complex issues to the appropriate internal teams.
• Proactively seeking opportunities to improve the customer experience.
• Adhering to established service level agreements (SLAs) and performance metrics.
• Providing feedback to the product team on customer pain points and suggestions.
• Maintaining a thorough understanding of the company's products and services.
• Contributing to the development of customer support knowledge base articles.

• Proven experience in a customer service or helpdesk role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a remote environment.
• A positive attitude and a genuine desire to help customers.
• Self-motivated and able to work independently with minimal supervision.
• Reliable internet connection and a dedicated workspace.
• Previous experience in a remote role is a plus.
• Familiarity with (mention a specific industry relevant to the company, e.g., SaaS, e-commerce) is advantageous.