The Director of Client Services role is pivotal for maintaining and growing client relationships, requiring a blend of leadership, strategic thinking, and customer service expertise. This position involves overseeing a team of client service managers, developing client-focused strategies, and ensuring client satisfaction. Key responsibilities include managing client communications, resolving issues, and identifying opportunities for account growth.979 Director Of Client Services jobs in the United Kingdom
Client Relationship Manager
Posted 7 days ago
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Job Description
A leading provider of executive education is looking for a Client Relationship Manager (CRM) to deliver high-impact learning experiences for their clients. The successful candidate will be responsible for developing and maintaining strong client relationships, driving account growth, and identifying opportunities to expand business with existing clients. The role will oversee project management, programme delivery, and budget management to ensure high-quality, on-time, and on-budget solutions. This role involves national and international engagement to represent the organisation and its learning solutions to current and potential clients.
Key responsibilities
- Grow assigned client accounts through repeat business and identifying new opportunities
- Build and maintain strong, trusted client relationships through a deep understanding of client needs and delivery of high-quality, relevant solutions
- Lead the design and customisation of Executive Education programmes, ensuring alignment with client objectives and institutional standards
- Apply professional project management tools and methods to ensure projects are delivered on time, within scope, and to budget
- Communicate project progress, risks, and outcomes clearly to stakeholders
- Introduce innovation in learning design, delivery formats, and digital solutions across face-to-face, virtual, and online programmes
- Oversee programme budgets, contracts, and resources, ensuring compliance with financial and operational requirements
- Monitor quality and client satisfaction, acting on feedback and supporting continuous improvement
- Prepare proposals, reports, and account plans to support account growth and demonstrate performance against objectives.
Skills/experience
- Degree-level education or equivalent, with experience in executive education, professional services, learning and development, or a corporate environment
- Formal project management qualification desirable, with strong experience delivering client-focused solutions and managing complex projects
- Proven record of building and managing client relationships
- Experience leading teams and managing project delivery to high standards through collaboration and clear direction
- Demonstrated problem-solving ability and a solutions-focused approach, fostering team trust
- Strong interpersonal and communication skills, with the ability to influence, negotiate, and build credibility with senior stakeholders
- Evidence of innovation and curiosity in learning design, pedagogy, and digital tools, with a growth mindset and collaborative approach
- Skilled in relationship-based business development and networking; experience in complex or international sales environments advantageous
- High-level analytical ability and clear communication of complex ideas to diverse audiences, both in writing and presentations.
A salary in the region of £51,968 – £67,558 and generous benefits package including 33 days holiday plus bank holidays is offered.
How to apply
Send your CV and cover letter to referencing TP 931 or call +44(0) for a confidential discussion.
Early applications are preferred.
Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to .
Equality Policy - Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.
Client Relationship Manager
Posted today
Job Viewed
Job Description
Client Relationship Manager
Are you passionate about driving growth, cultivating Broker relationships, and making a meaningful impact? Our client is looking for a Client Relationship Manager who will play a key role in delivering their sales and distribution strategy while championing ethical selling and regulatory compliance.
What You'll Do
As the Client Relationship Manager, you'll:
- Build and sustain strong Broker relationships to support strategic initiatives and drive growth.
- Ensure that all sales and distribution activities comply with FCA regulatory requirements and deliver great customer outcomes.
- Embed Consumer Duty principles into Broker and Partner arrangements to ensure fair value and consistent alignment with target market needs.
- Foster collaboration across teams (Compliance, Product Governance, Underwriting, and Marketing) to support new business opportunities.
- Champion safe, ethical, and customer-focused sales strategies while monitoring Broker performance and ensuring accountability.
- Play a key role in evolving their operational processes, ensuring efficiency and compliance.
About You
You'll thrive in this role if you:
- Are experienced in managing Broker relationships and delivering commercial results.
- Have a deep understanding of regulatory frameworks like Consumer Duty and are committed to compliance and transparency.
- Are proactive, results-driven, and detail-oriented.
- Excel at building and maintaining stakeholder relationships across internal and external teams.
- Are enthusiastic about driving change and improving customer outcomes.
Why Join Them?
Our client is not just redefining specialist insurance markets – they're creating a culture of innovation, collaboration, and excellence that puts people first. This is your opportunity to:
- Contribute to a dynamic team and play a pivotal role in shaping their growth strategy.
- Work in an environment focused on fairness, customer satisfaction, and regulatory excellence.
- Access hybrid working, good perks, and a clear path for career development.
Ready to Apply?
If this sounds like your next challenge, our client would love to hear from you!
Client Relationship Manager
Posted today
Job Viewed
Job Description
Are you passionate about driving growth, cultivating broker relationships, and making a meaningful impact? At MSL, we’re looking for a Client Relationship Manager who will play a key role in delivering our sales and distribution strategy while championing ethical selling and regulatory compliance.
What You'll Do
As our Client Relationship Manager, you’ll:
- Build and sustain strong broker relationships to support strategic initiatives and drive growth.
- Ensure that all sales and distribution activities comply with FCA regulatory requirements and deliver great customer outcomes.
- Embed Consumer Duty principles into broker and partner arrangements to ensure fair value and consistent alignment with target market needs.
- Foster collaboration across teams (Compliance, Product Governance, Underwriting, and Marketing) to support new business opportunities.
- Champion safe, ethical, and customer-focused sales strategies while monitoring broker performance and ensuring accountability.
- Play a key role in evolving our operational processes, ensuring efficiency and compliance.
About You
You’ll thrive in this role if you:
- Are experienced in managing broker relationships and delivering commercial results.
- Have a deep understanding of regulatory frameworks like Consumer Duty and are committed to compliance and transparency.
- Are proactive, results-driven, and detail-oriented.
- Excel at building and maintaining stakeholder relationships across internal and external teams.
- Are enthusiastic about driving change and improving customer outcomes.
Why Join Us?
At MSL, we’re not just redefining specialist insurance markets—we’re creating a culture of innovation, collaboration, and excellence that puts people first. This is your opportunity to:
Contribute to a dynamic team and play a pivotal role in shaping our growth strategy.
Work in an environment focused on fairness, customer satisfaction, and regulatory excellence.
Access hybrid working, good perks, and a clear path for career development.
Ready to Apply?
If this sounds like your next challenge, we’d love to hear from you!
Client Relationship Manager
Posted today
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Job Description
Overview
We are seeking our new
Client Relationship Manager
to join the SBS team
Location: Bristol (Yate)
Hybrid, office 2 days per week
As a Client Relationship Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships.
We have found that previous successful Client Relationship Managers have often come from roles such as Junior Project Management, Business Analyst, or Operations. If you have experience in these areas and are passionate about building strong client relationships, we encourage you to apply.
Responsibilities
- Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service.
- Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
- Acknowledging customers promptly and treating them in a courteous manner
- Maintaining a working knowledge of each client, as well as their business and system configuration.
- Producing documentation after client meetings, summarising any additional actions required, including follow-up calls.
- Communicate and represent client goals, requirements, and interests internally with delivery teams.
- Work closely with account managers to help drive the strategic success of clients.
- Maintain control systems to ensure accurate representation of client health.
- Manage each customer's backlog, accurately set expectations and deliver to timelines.
- Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation.
- Travel as required to attend onsite client meetings.
Qualifications
What are we looking for?
- Excellent interpersonal skills, able to communicate with a wide range of people.
- Prince2 qualifications are advantageous.
- Strong customer service ethic.
- Work well in a team setting.
- Reliable and ethical, respecting customers' confidentiality.
- Strong decision-making skills and the ability to take the lead.
- Good comprehension of project management methodologies.
- Ability to manage risk.
- Proactive, highly self-motivated, and organised.
- High-level understanding of software development.
- Flexibility as there may be travel involved.
- Comfortable approaching people.
- Good numeracy skills.
- Ability to understand complex technical concepts and explain these in simple terms.
- Understanding of the end-to-end software delivery lifecycle, from development through deployment and support.
- Previous recent demonstrable experience in a customer-facing, or similar, role within Software, Finance, IT Services or related industries.
Additional Information
What are we offering?
Benefits
At SBS, we're committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here's a snapshot of the benefits you'll enjoy as part of our team:
- Competitive salary: Competitive
- Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
- Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
- Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Client Relationship Manager
Posted 2 days ago
Job Viewed
Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Company overview**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution _._
Main Duties and Responsibilities
+ Participate in the Customer agreement of service and response standards andensure that these standards are maintained or exceeded during program delivery.
+ Develop excellent working relationships with Customer, Account Management team and Operational Functions, in order to influence the achievement and maintenance of service performance.
+ Work in a cross functional capacity to ensure the activities related to various. entities fit with customer requirements and Marken Network Guidelines, policies.and procedures.
+ Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
+ Working with Customer logistics & GVM depot teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
+ Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns
+ Support the QC in Quality Matters Will not be involved in audits. Reporting of Quality related activities to the Director QA, Logistics and Kit Production.
+ Assist if required in training requirements.
General
+ Performance reporting - Extracting data from Maestro
+ Communication via Telephone and E-mail.
+ To adhere to all company Policies at all times.
+ To undertake any other reasonable duties at the request of the Line Manager
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Client Relationship Manager
Posted 6 days ago
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Job Description
We’re Hiring: Client Relationship Manager – Hove, Brighton
KMK are super excited to be working with an established and well respected Wealth Management Firm in Brighton who help individuals navigate their financial journeys with confidence. A growing and dynamic team, they are looking for a dedicated professional to support their advisers and ensure a seamless, client-first experience.
About the Role:
As a Client Relationship Manager, you’ll play a pivotal role in supporting advisers and managing a portfolio of valued clients. From handling new business processing and liaising with providers to preparing documentation and maintaining compliance standards, you’ll be integral to the client experience, every step of the way. You’ll also collaborate with paraplanners, mentor junior team members, and act as a key point of contact for clients, ensuring their needs are met with professionalism and care.
What you’ll do:
- Manage day-to-day client administration and maintain accurate records
- Prepare meeting packs, illustrations, and suitability reports
- Submit and track new business applications
- Handle client queries and ensure timely updates
- Support compliance processes (KYC, AML, etc.)
- Liaise with providers, platforms, and third parties
- Mentor Client Service Administrators and support training
- Contribute to a positive, client-centric office culture
What they need:
Previous experience in financial services or an IFA environment
A good understanding of pensions, investments, and financial planning products
Excellent communication and organisational skills
A client-first mindset and strong problem-solving abilities
Experience with CRM/back-office systems
A calm, team-focused approach to challenges and change
They offer a collaborative and supportive working environment where your expertise will be valued, your ideas heard, and your career supported. This is your chance to be part of a trusted firm making a real difference in clients’ lives.
Client Relationship Manager
Posted 10 days ago
Job Viewed
Job Description
Client Relationship Manager
Location: Hybrid - Warwickshire (4x/month) + remote + occasional client visits
Salary: £40,000–£45,000 + Pension, private medical, life cover, income protection, stocks,
and EV car scheme
Must have experience working in either Fintech / SaaS / Financial Services
We’re working with a growing fintech company that supports Wealth Management and Financial Planning firms through smart client portal technology. They help streamline operations, stay compliant, and improve client engagement, making financial services simpler and smarter.
We’re now looking for a Client Relationship Manager to help firms get maximum value from this platform, ensuring they adopt it fully, remain engaged, and continue growing their use of it over time.
You’ll act as a trusted partner to a portfolio of financial services clients, identifying ways to help them embed the solution across their business. You’ll also collaborate internally with product, onboarding, and delivery teams to ensure a seamless, proactive experience for every firm.
Key Responsibilities:
- Manage relationships with financial advice and wealth management firms
- Drive client adoption and success through reviews, training, and ongoing support
- Proactively re-engage clients showing early signs of disengagement
- Advise on best practices, new features, and platform optimisation
- Feed client feedback into internal product and service improvements
- Track usage and contribute to retention and growth plans
- Host client meetups and attend occasional on-site sessions
About You:
- Experience in a client-facing role (e.g. CSM, Account Manager, CRM)
- Background in SaaS, fintech, or financial services
- Tech-comfortable and confident discussing platform features
- Great communicator with strong stakeholder management skills
- Organised, proactive, and data-aware
If you want to hear more about this exciting opportunity, please get in touch with Joely at Synchro!
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Client Relationship Manager
Posted 10 days ago
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Job Description
A leading national law firm is seeking a Client Relationship Manager to join their UK team, based from one of their UK offices. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm’s client care programme, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific Business Development and marketing initiatives, to improve the overall client experience. The firm are open to candidates looking for part-time hours.
The Responsibilities:
- Act as the account manager for a selected group of key client care accounts.
- Maintaining client service tools for each client liaising with the client service team.
- Take lead on calls identifying arising actions and seeing them through to completion.
- Identify opportunities to cross–sell across departments’ firm wide.
- Involvement in client listening activities, to gather feedback and ensure follow-up.
- Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
- Conduct quarterly financial analysis of key client accounts and advising fee earners.
- Monitor client investment for key accounts to ensure ROI.
- Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.
The Candidate:
- Previous experience working within a legal / professional services environment.
- Proven client relationship / business development experience is required.
- Able to build relationships with fee earners across offices and with wider Marketing team.
Please note : Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
Client Relationship Manager
Posted 21 days ago
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Job Description
Client Relationship Manager
Posted today
Job Viewed
Job Description
An exciting opportunity to join an established family business with a rich history and multiple expanding divisions is seeking a Client Relationship Manager. The company undertakes projects across the UK for many blue-chip clients in sectors such as media, healthcare, sports, and voluntary services.
Job Description
Key Responsibilities
Report to the Sales Director and Sales Manager handling incoming sales activity.
Manage existing clients and identify new business opportunities to drive growth.
Prepare and present quotations, proposals, and product samples.
Negotiate sales terms and close deals to achieve monthly and annual targets.
Coordinate with design, production, and installation teams to ensure on-time delivery.
Maintain strong after-sales client relationships to encourage repeat business.
Conduct market research to spot trends, competitors, and new opportunities.
Required Skills
Effective written communication and motivational skills.
Proficient in MS Office (especially Excel and Word), internet, and email.
Excellent face-to-face and telephone communication skills.
Proven success in managing customer accounts.
Excellent people and relationship building skills.
- Clean or near clean driving licence essential
Employment Details
Full-time permanent position.
Flexible working hours, 40 hours per week with core hours from 10am to 3pm.
28 days annual leave including bank holidays (increases after year 2).
Enrollment in pension scheme with a 2% employer contribution.
Support for relevant training and industry exams.
Career progression opportunities available.
Please apply ASAP or call Kerry Lewis on
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.