45,250 Director Of Client Services jobs in the United Kingdom

The Client Relationship Executive role involves supporting the company by ensuring excellent customer service and efficient handling of client requests. Based near Abingdon, this permanent position requires strong organisational skills and attention to detail to thrive in a fast-paced environment.

Client Details

This is a great opportunity to join a company who value both personal and professional development. Known for its focus on delivering high-quality customer experiences, the organisation values operational excellence and fosters an environment where employees can contribute meaningfully to its success.

Description

Key responsibilities of the Client Relationship Executive include:

• Act as the first point of contact for clients, providing timely and professional responses to their queries.
• Coordinate with internal teams to ensure client requirements are met efficiently.
• Maintain accurate and up-to-date client records and documentation.
• Assist with the preparation of reports and presentations for client meetings.
• Monitor client accounts to ensure satisfaction and address any concerns proactively.
• Support the onboarding of new clients by ensuring a smooth and seamless process.
• Identify opportunities for service improvement and recommend solutions.
• Contribute to the achievement of departmental goals by meeting key performance indicators.

Profile

The successful Client Relationship Executive will have:

• Previous experience in a customer service, account management or client-facing role.
• Strong communication skills, both written and verbal.
• Excellent organisational skills and the ability to prioritise tasks effectively.
• A keen eye for detail and a proactive approach to problem-solving.
• A customer-focused mindset with a commitment to delivering exceptional service.

Job Offer

Benefits include:

• A competitive salary
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package
• Free parking onsite

THE OPPORTUNITY

This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.

Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations!

• Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500.
• Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
• Working towards a telephony KPI.
• Delivery of new client implementations.
• Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%.
• Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM).
• Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter.
• Achieve 3 self-generated new business client wins per quarter.
• Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
• Maintain the highest standard of customer service and support to the sales and bid team.
• Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.
• Providing weekly renewal, activity and outstanding task updates.

• An organised individual with excellent attention to detail, accuracy, and consistency.
• Microsoft Office software experience including Excel, Word and PowerPoint.
• Excellent attention to detail and written skills when communicating with others, both internally and externally.
• The ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner.
• To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day.

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2- and 5-years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Free On-site Gym
• Company incentives, access to discount schemes

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National travel required - Lincoln to Plymouth 

Competitve salary plus Car allowance 

Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract.

The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio. 

As Client Relationship Manager,  you will be responsible for:

• Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
li>Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
• Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
• Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
• Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
• Undertaking site visits as required to assess standards and quality audit scores.
• Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.

As Client Relationship Manager,  you will have the following expertise and attributes:

li>Ability to confidently and concisely communicate with Director and MD level clients.
• Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
• Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
• Commercial analysis and resolution proposing capability
• Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
• Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
• Previous senior management experience within an FM and/or B2B environment.
li>Proven management experience within a national high-value single or multi-contract environment.
• Proven track record of performance growth within a previous role.
• A driving licence is required.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• < i>33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
< i>Exclusive perks and discounts – More than 250 deals available < i>Ongoing training and development – From apprenticeships to leadership programs < i>Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way < i>Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.

Please note: Security clearance (DBS) is required for this role.

Nine Twenty's client are looking for a Client Relationship Manager to join a dynamic and growing team. In this role, you will be building and nurturing relationships with both new and existing clients across a wide range of industries.

You’ll be responsible for promoting industry-leading apprenticeship programmes in IT and the digital space , helping businesses either upskill their workforce or recruit fresh new talent through innovative career pathways.

This position offers the opportunity to apply best-in-class sales techniques, while also benefiting from ongoing coaching, mentoring, and a supportive team culture that celebrates both individual and collective success.

• p>Build strong relationships with decision-makers and stakeholders across new and existing clients

• Prospect for new business opportunities while managing and expanding your current client base

• Lead client meetings to present tailored apprenticeship and training solutions

• Prepare and deliver compelling proposals and presentations aligned to client needs

• Manage and prioritise your sales pipeline to consistently achieve and exceed targets

• Input and analyse sales data to strategically drive performance

Rewards & Incentives

< i>

Uncapped commission with outstanding earning potential

• Incentive-based rewards, including the chance to join an elite high-performance club, with all-expenses-paid VIP trips abroad (previous locations have included Las Vegas, Miami, New York, Barcelona, and Ibiza)

• Recognition events including top-performer lunches, team trips, and summer/Christmas parties

Work-Life Balance & Wellbeing

• 27 days holiday + bank holidays, plus holiday buying scheme

• Early finish on Fridays at 4pm

• Private healthcare and wellbeing benefits (BUPA, Medicash, Gympass, Cycle to Work scheme, Employee Assistance Programme)

• 2 charity leave days per year

Culture & Inclusion

• A collaborative, supportive environment where development is encouraged

• A strong focus on diversity, equity, and inclusion

• Commitment to reasonable adjustments and disability confidence in recruitment

This is a fantastic opportunity to thrive in a high-performance, people-first environment , where your success is celebrated, and your impact makes a real difference.

Position: Group Client Relationship Executive

Reporting to: Group Sales & Commercial Director

Overview: The Group Client Relationship Executive will play a pivotal role in helping Ford & Stanley Talent Services Group (Ford & Stanley) to build and maintain very effective relationships with its customers. This will be achieved by liaising between key contacts within client companies and internal heads of service delivery, to ensure the expectations of the customers are always managed, and that Ford & Stanley’s sales promise is the customer reality.

Working within the Group Sales & Client Development Team, the Client Relationship Executive will also play a pivotal role helping the company develop and expand the service line provision within newly acquired and long-standing client relationships. They will be tasked with raising awareness of Ford & Stanley’s suite of Group services and ultimately ensuring that when the customer has a business need within the Group’s areas of expertise, Ford & Stanley services are front of mind.

The Opportunity: Ford & Stanley has steadily built a strong market reputation for delivering innovative, high quality talent services over a fifteen-year period. Those services comprise recruitment from shop floor to boardroom, leadership development, performance coaching and mental fitness support. With a current turnover of £25million and a long-established team of c60 people, the company is embarking upon an ambitious growth strategy by expanding market share and extending its influence in its fledgling sectors. The essence of the opportunity for anyone considering this role is to help the company turn its ambitions into reality and to realise your own career aspirations as a result. In addition to what will be a highly fulfilling role, your potential career paths include key account management, international relationship development and accounts team leadership.

About Ford & Stanley Group

The Ford & Stanley Group comprises of 4 companies specialising in the provision of world class talent Solutions - Executive Search, White Collar Recruitment & Blue Collar Recruitment underpinned by our solutions business that specialises in Leadership,

Ford & Stanley Talent Services Group comprises specialist teams covering talent acquisition from Shopfloor to Boardroom, and wider Talent Solutions comprising Leadership Development, Performance Coaching & Mental Fitness Support amongst other talent-related services.

The Ford & Stanley client base comprises over 150 employers from Start-up & SME through to large corporate organisations across 6 specialist sectors spanning the UK, Europe and North Americas. A large percentage of current business is carried out within the rail sector where the company is recognised as a key player. Group growth will be realised by growing the company’s sphere of influence in fledgling sectors, whilst increasing market share within the rail sector which still has significant growth headroom.

With Head Offices based in Pride Park, Derby UK – Ford & Stanley is privately owned, has c60 employees, £5million turnover, has averaged 18% annual growth since inception, and to date been awarded 6 major multi-year contracted recruitment partnership agreements with UK and international organisations.

Team loyalty is consistently high with average length of service of the current team at recruiter level being 3.2 years, in support functions it is 3.1 years, 6.5 years at middle management level and 13.3 years at director level. Our team culture is inclusive and highly supportive, and our Mission of helping to create 10million Better Workdays is very much central to how the business operates. We are environmentally active and run our own conservation meadow as part of this.

For a deeper insight into our culture, mission and values please visit our Join us page. You may also want to see some of the great work our teams have been doing for the environment here.

The Role: Group Client Relationship Executive is a newly established role that sits within the Group Sales & Client Development Team. The team works hand in hand with leaders of each business area to ensure the Group strategies for a) maximising commercial returns whilst b) protecting market reputation are realised. Whilst business area leaders are naturally focussed on managing the performance of their own specific business areas, the Group function has a holistic approach across all services to ensure all are equally represented within each client company. This will entail developing a clear understanding of each Ford & Stanley service line, their unique features, and specific benefits to employers. From there building client awareness, creating understanding and establishing which service line(s) are relevant and of interest.

From the inception of all new client relationships, the role takes responsibility for ensuring a clearly defined Service Level Agreement (SLA) is established from the outset. For legacy clients, as the person in this role you will be responsible for revisiting any existing SLAs and helping to iron-out any historical service deltas if required to re-establish service provision.

You will conduct Company Discoveries and thereon act as the conduit to internal recruitment teams gaining a full understand regarding your client’s organisations, why people like working there, and their unique selling points to the candidate market.

The person in this role will use their considerable interpersonal skills to create mutual understanding of what both parties need from the other to ensure the relationship is successful; liaising between the employer and the service delivery teams to resolve any misunderstandings or deltas.

Your first 12 months:

• Gain an understanding of all 4 business areas and develop the ability to confidently articulate the value and service of each in a concise manner.
• Get to know each of your new colleagues and build rapport
• Become fully conversant with company systems and processes, with particular focus on Bluesheet / Goldsheet customer relationship methodology and Company Discovery.
• Meet each of your new clients, get to know and understand them, establish professional rapport, and learn about their organisations
• Working alongside service delivery team colleagues, fulfilling your role in executing the Group strategy for each client under your remit, adopting strategic client development planning methodology.
• Become the person trust both internally and externally to skilfully ensure that service delivery runs smoothly, that delas are painlessly resolved, the commercial opportunities are realised and the NPS ratings remain high by managing expectations.

Key deliverables within the first 12 months include:

• Demonstratable examples of expanding Ford & Stanleys client base under your remit. This will be measured on increasing spend, opportunities brought into the business have increased from previous year. This will involve the quality of the opportunities onboarded and level commitment from clients. Essentially ensuring a high vacancy onboarded to conversion rate.
• Perceived as someone who is proactive, a problem solver, easily accessible of whom both the business and clients/hiring managers can rely on.
• Become the best in the business of articulating the groups offering and ability to develop / train others in the art of.

Essential Hard Skills (Skills & Experience)

• Demonstratable experience of successfully growing and expanding relationship and commercial opportunities across a portfolio of clients.

• A B2B background developing relationships in consultancy services or solutions environment

• Candidates to be within a commutable distance of our Derby HQ, driving licences and car. (The position comes with a car allowance not car)

• Represented their organisation well at trade shows, networking events with demonstrable ROI

• Degree educated.

Essential Soft Skills (Attributes & Behaviours)

• An engaging, passionate, confident individual able to build rapport within warm and cold relationships

• An articulate, confident communicator both internally and externally.

• Proactive, hungry and energetic personality.

• Problem Solver, decisive with no task too big no task too small mindset.

• High drive, self-motivation and desire to have their name synonymous with the ability to deliver high-level commercial and relationship results.

• Exceptional negotiator demonstrating high levels of emotional intelligence.

Working Arrangements & Location:

We have a Proudly In Office policy which has been pivotal to our exponential growth and success. Ford & Stanley operates as a business ‘eco-system’, with each team member symbiotically supporting and relying on the other for their experience, learning opportunities, in-the-moment knowledge sharing and motivation when we need a lift. We are flexible with team members when they need us to be, meaning ad-hoc home working days are fully supported, but as an exception. We are in office when our colleagues and customers need us to be – which is business hours, 5 days a week. This is crucial to our collective ambitions.

Our core business hours are 8:30am – 5:30pm Monday to Thursday with a 4:30pm finish on a Friday. The contracted place of work for this position is Ford & Stanley Head Offices on Pride Park, Derby.

Salary Banding: Low £40k Mid £ k Top 0k Package

• Uncapped Commission Scheme
• Pension: 4% employer / 5% employee (Opt in and out option)
• Holidays: 25 + 8 bank holidays
• Extended Christmas break & company shutdown
• Sell Holidays (Max 5)
• Life Assurance: 4 x Annual Salary
• Health Shield: Free Dental, Eyecare, Discount Gym, Massages etc
• Private medical care (3 years + service)
• 24/7 Confidential Mental Fitness & Performance Coach Access
• Fully expensed half year company away day
• Fully expensed iPhone
• Laptop + seamless connectivity to company infrastructure anywhere in the world
• Sickness: After probation – 10 days at 100% pay 10 days half pay

Benefits:

• World Class Rated Leadership Training
• Clear progression route with structured quarterly PDRs and individual development plans (IDP’s) built around your strengths
• Monthly / Quarterly team social budget
• Annual Christmas Party
• LinkedIn Recruiter Licence
• Company Team building Events
• Fully stocked Beer & Prosecco fridges
• High-quality privately-owned offices
• Free parking
• Free Tea & Coffee
• Opportunities to volunteer at our privately owned Conservation Meadow where we plant trees for every placement
• ‘The first 7’ (years) company recognition experience (up to £1,500 o lifetime experience day of your choosing)
• 00 internal referral scheme.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.

Services advertised by Ford & Stanley Executive Search are that of an executive search and talent advisory business.

• Client Relationship Manager
• Leading business supplies firm.
• Up to 30k base + bonus

My client who are a well established business supplies firm are looking for a Client Relationship Manager, the role will involve managing customer accounts with Field Sales and the Internal Sales team. You will be selling the company and its products to new and existing clients as well as managing Business Development within a specified region and nominated/growth accounts.

What the Client Relationship Manager will be doing:

• Maintain and develop relationships with existing customers to optimise
• quality of service, business growth and customer satisfaction through
• effective communication with the customer and with the Field Sales
• and Internal Sales teams
• Exceed set sales targets to grow the business within the relevant
• territory and with all nominated/growth accounts
• Manage assigned business accounts in the region maximising
• profitability
• Canvass new businesses to meet monthly targets of new accounts
• Advise clients on forthcoming product developments and marketing collateral
• Provide customers with formal quotations in line with the business expectations
• Respond to and report back on sales enquiries using appropriate methods
• Attend site visits where required

What the Client Relationship Manager should bring:

• Previous experience within a field sales role
• Excellent communication skills at all levels
• Confident, enthusiastic approach to work
• Ability to multitask effectively
• Target driven

What the Client Relationship Manager will get in return:

You will receive a basic salary of up to 30,000 + bonus, 25 days holiday, private health insurance and much more!

What do next:

Apply now and get in touch with Rosie.

Candidate Opportunity Brief

Position: Group Client Relationship Executive

Reporting to: Group Sales & Commercial Director

Overview: The Group Client Relationship Executive will play a pivotal role in helping Ford & Stanley Talent Services Group (Ford & Stanley) to build and maintain very effective relationships with its customers. This will be achieved by liaising between key contacts within client companies and internal heads of service delivery, to ensure the expectations of the customers are always managed, and that Ford & Stanley's sales promise is the customer reality.

Working within the Group Sales & Client Development Team, the Client Relationship Executive will also play a pivotal role helping the company develop and expand the service line provision within newly acquired and long-standing client relationships. They will be tasked with raising awareness of Ford & Stanley's suite of Group services and ultimately ensuring that when the customer has a business need within the Group's areas of expertise, Ford & Stanley services are front of mind.

The Opportunity: Ford & Stanley has steadily built a strong market reputation for delivering innovative, high quality talent services over a fifteen-year period. Those services comprise recruitment from shop floor to boardroom, leadership development, performance coaching and mental fitness support. With a current turnover of £25million and a long-established team of circa 60 people, the company is embarking upon an ambitious growth strategy by expanding market share and extending its influence in its fledgling sectors. The essence of the opportunity for anyone considering this role is to help the company turn its ambitions into reality and to realise your own career aspirations as a result. In addition to what will be a highly fulfilling role, your potential career paths include key account management, international relationship development and accounts team leadership.

About Ford & Stanley Group

Ford & Stanley Talent Services Group comprises specialist teams covering talent acquisition from Shopfloor to Boardroom, and wider Talent Solutions comprising Leadership Development, Performance Coaching & Mental Fitness Support amongst other talent-related services.

The Ford & Stanley client base comprises over 150 employers from Start-up & SME through to large corporate organisations across 6 specialist sectors spanning the UK, Europe and North Americas. A large percentage of current business is carried out within the rail sector where the company is recognised as a key player. Group growth will be realised by growing the company's sphere of influence in fledgling sectors, whilst increasing market share within the rail sector which still has significant growth headroom.

With Head Offices based in Pride Park, Derby UK - Ford & Stanley is privately owned, has c60 employees, £25million turnover, has averaged 18% annual growth since inception, and to date been awarded 6 major multi-year contracted recruitment partnership agreements with UK and international organisations.

Team loyalty is consistently high with average length of service of the current team at recruiter level being 3.2 years, in support functions it is 3.1 years, 6.5 years at middle management level and 13.3 years at director level. Our team culture is inclusive and highly supportive, and our Mission of helping to create 10million Better Workdays is very much central to how the business operates. We are environmentally active and run our own conservation meadow as part of this.

For a deeper insight into our culture, mission and values please visit our Join us page. You may also want to see some of the great work our teams have been doing for the environment here.

The Role: Group Client Relationship Executive is a newly established role that sits within the Group Sales & Client Development Team. The team works hand in hand with leaders of each business area to ensure the Group strategies for a) maximising commercial returns whilst b) protecting market reputation are realised. Whilst business area leaders are naturally focussed on managing the performance of their own specific business areas, the Group function has a holistic approach across all services to ensure all are equally represented within each client company. This will entail developing a clear understanding of each Ford & Stanley service line, their unique features, and specific benefits to employers. From there building client awareness, creating understanding and establishing which service line(s) are relevant and of interest.

From the inception of all new client relationships, the role takes responsibility for ensuring a clearly defined Service Level Agreement (SLA) is established from the outset. For legacy clients, as the person in this role you will be responsible for revisiting any existing SLAs and helping to iron-out any historical service deltas if required to re-establish service provision.

You will conduct Company Discoveries and thereon act as the conduit to internal recruitment teams gaining a full understand regarding your client's organisations, why people like working there, and their unique selling points to the candidate market.

The person in this role will use their considerable interpersonal skills to create mutual understanding of what both parties need from the other to ensure the relationship is successful; liaising between the employer and the service delivery teams to resolve any misunderstandings or deltas.

Your first 12 months:

• Gain an understanding of all 4 business areas and develop the ability to confidently articulate the value and service of each in a concise manner.
• Get to know each of your new colleagues and build rapport
• Become fully conversant with company systems and processes, with particular focus on Bluesheet / Goldsheet customer relationship methodology and Company Discovery.
• Meet each of your new clients, get to know and understand them, establish professional rapport, and learn about their organisations
• Working alongside service delivery team colleagues, fulfilling your role in executing the Group strategy for each client under your remit, adopting strategic client development planning methodology.
• Become the person of trust both internally and externally to skilfully ensure that service delivery runs smoothly, that deltas are painlessly resolved, the commercial opportunities are realised and the NPS ratings remain high by managing expectations.

Key deliverables within the first 12 months include:

• Demonstratable examples of expanding Ford & Stanleys client base under your remit. This will be measured on increasing spend, opportunities brought into the business have increased from previous year. This will involve the quality of the opportunities onboarded and level commitment from clients. Essentially ensuring a high vacancy onboarded to conversion rate.
• Perceived as someone who is proactive, a problem solver, easily accessible of whom both the business and clients/hiring managers can rely on.
• Become the best in the business of articulating the groups offering and ability to develop / train others in the art of.

Essential Hard Skills (Skills & Experience)

• Demonstratable experience of successfully growing and expanding relationship and commercial opportunities across a portfolio of clients.
• A B2B background developing relationships in consultancy services or solutions environment
• Candidates to be within a commutable distance of our Derby HQ, driving licences and car. (The position comes with a car allowance not car)
• Represented their organisation well at trade shows, networking events with demonstrable ROI
• Degree educated.

Essential Soft Skills (Attributes & Behaviours)

• An engaging, passionate, confident individual able to build rapport within warm and cold relationships
• An articulate, confident communicator both internally and externally.
• Proactive, hungry and energetic personality.
• Problem Solver, decisive with no task too big no task too small mindset.
• High drive, self-motivation and desire to have their name synonymous with the ability to deliver high-level commercial and relationship results.
• Exceptional negotiator demonstrating high levels of emotional intelligence.

Working Arrangements & Location:

We have a Proudly In Office policy which has been pivotal to our exponential growth and success. Ford & Stanley operates as a business 'eco-system', with each team member symbiotically supporting and relying on the other for their experience, learning opportunities, in-the-moment knowledge sharing and motivation when we need a lift. We are flexible with team members when they need us to be, meaning ad-hoc home working days are fully supported, but as an exception. We are in office when our colleagues and customers need us to be - which is business hours, 5 days a week. This is crucial to our collective ambitions.

Our core business hours are 8:30am - 5:30pm Monday to Thursday with a 4:30pm finish on a Friday. The contracted place of work for this position is Ford & Stanley H

Client Relationship Manager

Various Locations throughout the UK

C£45,000 p.a.

• Are you passionate about building strong client relationships while driving growth and adding value?
li>Do you have a commercial mindset and a talent for spotting opportunities others might miss?
• Are you looking to join a respected organisation that values collaboration, innovation, and your professional development?

The Company:

ER Recruitment are working exclusively with our client who are a well-established organisation with a strong reputation for excellence in service delivery. With a client-first ethos and a strong track record of success, the company continues to innovate and evolve its offering. They are now looking for a proactive, commercially astute Client Relationship Manager to help drive growth through meaningful client engagement and strategic account development.

Role & Responsibilities of the Client Relationship Manager:

• Build and maintain strong relationships with a portfolio of clients, acting as their trusted advisor and key point of contact.
• Proactively identify and pursue opportunities to grow client accounts by introducing relevant products and services.
• Lead engaging conversations to understand client challenges and propose tailored solutions that add value.
• Collaborate cross-functionally with internal teams to ensure seamless service delivery and resolve client issues efficiently.
• Monitor account performance, produce regular reports, and share insights that support data-driven decisions.
• Stay up to date with market trends and competitor activity to inform client conversations and strategic planning.
• Contribute to new business development by nurturing referrals and identifying upselling or cross-selling opportunities.
• Support continuous improvement by feeding back client insight to enhance products, processes, and the overall client experience.

About You as the Client Relationship Manager:

• Demonstrable experience in a client-facing role with elements of account development, business growth, or consultative sales.
• Confident communicator and relationship-builder, able to engage stakeholders at all levels.
• Naturally proactive and commercially aware – you enjoy uncovering needs and creating mutually beneficial outcomes.
< i>Organised and detail-focused, with the ability to juggle multiple priorities without losing sight of quality.
• Adept with CRM tools and reporting systems to track interactions and opportunities.
• Comfortable working independently and travelling to client sites across the UK as needed.
• Full UK driving licence is essential.

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

We look forward to hearing from you.

£50,000 – £55,000 per annum plus company car  

Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our main dual service retail clients working across cleaning and security.

The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for each shopping centre and retail parks within the portfolio. 

As Client Relationship Manager,  you will be responsible for:

• Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
li>Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
• Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
• Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
• Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
• Undertaking site visits as required to assess standards and quality audit scores.
• Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.

As Client Relationship Manager,  you will have the following expertise and attributes:

li>Ability to confidently and concisely communicate with Director and MD level clients.
• Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
• Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
• Commercial analysis and resolution proposing capability
• Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
• Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
• Previous senior management experience within a prestigious FM/Retail and/or B2B environment.
• Proven management experience within a national high-value single or multi-contract environment.
• Proven track record of performance growth within a previous role.
• A driving licence is required.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• < i>33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
< i>Exclusive perks and discounts – More than 250 deals available < i>Ongoing training and development – From apprenticeships to leadership programs < i>Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way < i>Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.

Please note: Security clearance (DBS) is required for this role.