88 Employee Engagement jobs in London
Engagement Manager
Posted today
Job Viewed
Job Description
About Us
Step into a role where your expertise in market access directly shapes how patients receive breakthrough therapies.
We are a specialist consultancy partnering with leading pharmaceutical, biotech, and MedTech companies to solve complex market access and pricing challenges. Our work helps clients secure and maintain patient access to innovative therapies by delivering robust strategies, evidence, and insights tailored to payer and healthcare system requirements.
Core Responsibilities
Client & Engagement Delivery
- Serve as the primary day-to-day contact for client engagements, ensuring objectives are fully understood and consistently met.
- Lead the design, planning, and delivery of market access projects including value communication, HTA submissions, payer engagement, and pricing strategies.
- Translate client needs into structured project approaches, ensuring deliverables are practical, evidence-based, and aligned with payer expectations.
- Maintain clear communication with clients on project progress, risks, and outcomes.
Project Management & Oversight
- Manage multiple projects simultaneously, ensuring delivery on time, on budget, and to a high standard.
- Oversee project workflows, resource allocation, and quality assurance.
- Provide guidance and oversight to consultants and analysts, ensuring methodologies are applied rigorously and consistently.
- Troubleshoot delivery challenges and ensure risks are identified and mitigated early.
Life Sciences & Market Access Expertise
- Apply deep knowledge of UK and European healthcare systems, HTA requirements, and payer landscapes to shape deliverables.
- Lead the development of core materials such as value dossiers, policy analyses, payer engagement decks, and access strategies.
- Facilitate workshops and advisory boards with payers, clinicians, and other stakeholders to generate insights that inform strategy.
- Keep abreast of evolving market access trends and requirements, sharing insights internally and with clients.
Team Leadership & Development
- Coach and mentor junior colleagues, providing constructive feedback and supporting their professional growth.
- Promote collaboration and knowledge-sharing within the team.
- Contribute to the development of best practices and delivery methodologies within the consultancy.
Education & Qualifications
- Bachelor’s degree (minimum) in life sciences, health economics, public health, pharmacy, or a related discipline .
- Advanced degree (MSc, MPH, PhD, MBA) preferred, particularly with a focus on health economics, market access, or healthcare policy .
- Significant professional experience in a consultancy or agency environment, with a track record in market access, pricing/reimbursement, or HTA project delivery.
- Strong project leadership and client-facing experience in the life sciences sector.
- Excellent written and verbal communication skills, with the ability to present complex insights clearly.
If you are inspired by delivering high-quality market access projects, guiding teams to success, and setting the standard for consulting excellence, we would love to hear from you.
Associate Engagement
Posted 21 days ago
Job Viewed
Job Description
At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.
**A little more about your role.**
We have an exciting opportunity for an enthusiastic and motivated individual to join our growing Engagement team. We drive best practice in engagement, community relations, consultation and stakeholder management in the delivery of some of the country's largest infrastructure projects. We are particularly keen to hear from talented individuals with experience of delivering consultation and engagement within the water, energy (renewables, nuclear and transmission) sectors.
Within our Engagement business unit, your primary focus will be leading the consultation engagement services to support the development of planning applications, across several significant infrastructure projects across the UK. You will do this by:
+ Providing strategic advice to project teams and clients on stakeholder and community strategies for large scale multi-disciplinary projects.
+ Working in accordance with all legislative and regulatory requirements of planning application processes, including those outlined in the Planning Act 2008, Town and Country Planning Act and Electricity Act 1989
+ Planning and delivering stakeholder communications and consultations, including managing risks and issues, organising and managing public information events, and managing outputs to achieve engagement and consultation objectives.
+ Line managing and enabling members of the team to successfully deliver engagement and consultation activities across a range of multidisciplinary projects.
+ Taking project management and commercial responsibility for programmes within the team including managing tender production and business development opportunities, project management of schemes including resourcing, budget management, managing risk and ensuring on-time and on-budget delivery to programme.
+ Identifying opportunities to embed global communications and engagement best practice into our everyday.
+ You will champion health and safety, wellbeing, inclusion, and diversity.
You will be joining a UK-wide team of 60+ communication and engagement specialists who are passionate about what we do. We work on projects across WSP's portfolio locally and nationally; no two projects are the same.
You will report to the Head of Engagement - leading and inspiring a regional team of communication and engagement experts. You will manage existing projects and client relationships and building new partnerships.
You will be supported in your personal development, be assigned a mentor and a buddy and participate in WSP global employee engagement initiatives.
You will love the flexibility of our hybrid approach - team days in the office mixed with days from home. Our offices are designed to provide an exceptional working conditions and a collaborative environment.
**What we will be looking for you to demonstrate.**
+ Demonstrated experience in leading the DCO/complex engagement process across large multidisciplinary infrastructure projects.
+ At least degree-qualified or extensive experience in a related field.
+ Experience in the road, rail, utilities, water, environment or energy sectors.
+ Strong team player who has an enthusiastic and motivated attitude.
+ Proven line management experience including delivery of training initiatives.
+ Proven experience of effectively managing and building stakeholder relationships in complex environments.
+ Effective decision-maker with ability to act on own initiative.
+ Persuasive influencer with ability to strike rapport and exert strong negotiation and problem-solving skills.
+ Well-ordered, structured approach to delivery of tasks, and flexible with ability to adapt within demanding and fast-changing environment.
+ Excellent attention to detail and organisational skills to manage a varied workload.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can.** **Apply today.**
**#L1-JC2**
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._
Engagement Manager
Posted today
Job Viewed
Job Description
About Us
Step into a role where your expertise in market access directly shapes how patients receive breakthrough therapies.
We are a specialist consultancy partnering with leading pharmaceutical, biotech, and MedTech companies to solve complex market access and pricing challenges. Our work helps clients secure and maintain patient access to innovative therapies by delivering robust strategies, evidence, and insights tailored to payer and healthcare system requirements.
Core Responsibilities
Client & Engagement Delivery
- Serve as the primary day-to-day contact for client engagements, ensuring objectives are fully understood and consistently met.
- Lead the design, planning, and delivery of market access projects including value communication, HTA submissions, payer engagement, and pricing strategies.
- Translate client needs into structured project approaches, ensuring deliverables are practical, evidence-based, and aligned with payer expectations.
- Maintain clear communication with clients on project progress, risks, and outcomes.
Project Management & Oversight
- Manage multiple projects simultaneously, ensuring delivery on time, on budget, and to a high standard.
- Oversee project workflows, resource allocation, and quality assurance.
- Provide guidance and oversight to consultants and analysts, ensuring methodologies are applied rigorously and consistently.
- Troubleshoot delivery challenges and ensure risks are identified and mitigated early.
Life Sciences & Market Access Expertise
- Apply deep knowledge of UK and European healthcare systems, HTA requirements, and payer landscapes to shape deliverables.
- Lead the development of core materials such as value dossiers, policy analyses, payer engagement decks, and access strategies.
- Facilitate workshops and advisory boards with payers, clinicians, and other stakeholders to generate insights that inform strategy.
- Keep abreast of evolving market access trends and requirements, sharing insights internally and with clients.
Team Leadership & Development
- Coach and mentor junior colleagues, providing constructive feedback and supporting their professional growth.
- Promote collaboration and knowledge-sharing within the team.
- Contribute to the development of best practices and delivery methodologies within the consultancy.
Education & Qualifications
- Bachelor’s degree (minimum) in life sciences, health economics, public health, pharmacy, or a related discipline .
- Advanced degree (MSc, MPH, PhD, MBA) preferred, particularly with a focus on health economics, market access, or healthcare policy .
- Significant professional experience in a consultancy or agency environment, with a track record in market access, pricing/reimbursement, or HTA project delivery.
- Strong project leadership and client-facing experience in the life sciences sector.
- Excellent written and verbal communication skills, with the ability to present complex insights clearly.
If you are inspired by delivering high-quality market access projects, guiding teams to success, and setting the standard for consulting excellence, we would love to hear from you.
Engagement Manager, UKI Engagement Manager team
Posted 6 days ago
Job Viewed
Job Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology project manager, you will be responsible for:
- Leading and managing complex cloud migration, modernization and implementation projects.
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
- Distilling customer needs into clear technical requirements and map them to business outcomes.
- Decomposing complex technical problems into actionable, deliverable solutions.
- Contributing to technical documentation and define documentation standards.
A day in the life
Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
-Minimum 5 years of experience in cloud computing.
-Experience in project management of technical programs
-Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
Preferred Qualifications
-AWS experience preferred
-Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
-Strong understanding of AWS services, architectures, and best practices
-Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
-Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
ServiceNow Engagement Manager
Posted today
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Job Description
ServiceNow Engagement Manager (SEM) is responsible for leading small to mid-size ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations.
Key Responsibilities:
Delivery Ownership & Engagement Leadership
· Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance.
· Lead engagement governance including RAID management, stakeholder alignment, and cadence planning.
· Control delivery scope, schedule, financials, risks, and quality across all workstreams.
· Facilitate customer workshops focused on business and best practice aligned process design.
· Be the central point of contact for all delivery matters across internal and customer teams.
· Monitor and resolve variances between planned and actual delivery performance.
· Ensure readiness for key milestones (e.g., Go-Live, UAT, Cutover) with proactive governance and quality assurance.
Customer Engagement & Relationship Management
· Serve as the delivery lead and escalation point for the customer.
· Build strong relationships with key client sponsors, executives, and decision-makers.
· Facilitate customer alignment on project priorities, value outcomes, and roadmap dependencies.
· Maintain transparent communication across all stakeholders to foster trust and ensure project clarity.
Governance & Commercial Stewardship
· Drive adherence to contractual scope and proactively manage change control processes.
· Monitor and manage financial performance: delivery burn reports and budget adherence.
· Ensure internal delivery hygiene, including timely RAID updates, time entry, and financial reporting.
· Contribute to commercial governance and support account leadership in pre-sales scoping and planning.
· Maintain governance discipline across multiple engagements, ensuring scope, budget, and risks are well managed and reported.
Agile & Methodology Leadership
· Champion Konversational's NowCreate delivery methodology, sprint-based execution, and governance cadence.
· Ensure sprint planning, backlog grooming, demos, retrospectives, and status reporting are consistently executed.
· Identify and embed lessons learned into delivery processes, templates, and frameworks.
· Lead continual improvement of engagement playbooks and internal delivery toolkits.
Team Enablement & Leadership
· Guide and support the delivery team through structured mentorship and day-to-day direction.
· Coach and develop team members to strengthen delivery capabilities and engagement outcomes.
· Promote a collaborative, high-performance culture across project teams.
Experience & Qualifications:
· 1-3 years’ experience managing ServiceNow implementation projects.
· Strong background in Agile delivery (e.g., Scrum, SAFe) with 2+ years applied experience.
· Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience
· Strong facilitation skills with experience running workshops and project ceremonies.
· Deep familiarity with ITSM and process transformation projects.
· Demonstrated experience leading customer-facing engagements in a consultancy or partner setting.
Technical Competency Expectations:
· Proficient in ServiceNow platform, core modules, out-of-the-box processes, and configuration best practices.
· Strong understanding of industry best practice (eg ITIL), business process design, Agile delivery models, and ServiceNow NowCreate methodology.
· Comfortable leveraging AI tools and accelerators to optimise delivery outcomes.
· Committed to continuous professional development and applying best practice improvements across delivery engagements.
Core Competencies:
· Customer Focus: Builds strong relationships and champions client success.
· Delivery Leadership: Owns results with strong attention to scope, timelines, and risks.
· Strategic Thinking: Anticipates roadblocks and aligns solutions to business value.
· Collaboration & Influence: Builds consensus among diverse internal and external stakeholders, and delivery teams.
· Agile Mindset: Fosters adaptability and continuous improvement within the team.
· Commercial Acumen: Understands contractual dynamics and delivery economics.
· Learning Agility: Continuously seeks improvement and stays current on platform and delivery innovations.
· Growth Mindset: Demonstrates strong learning orientation and seeks to develop delivery leadership capability.
Key Performance Indicators (KPIs)
· Customer Satisfaction Score (CSAT) of 4.5 or above.
· On-time and on-budget project delivery.
· Accurate and current RAID and governance logs.
· Successful execution of governance ceremonies and cadence.
· Positive feedback from internal team and customer stakeholders.
· Documented contributions to delivery playbooks, templates, and improvement initiatives.
Reporting Line
Reports to: Head of Engagement Management
Location & Travel
May require travel to customer sites across the UK and Europe depending on engagement needs.
Engagement Strategy Director
Posted today
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Job Description
Who We Are Looking For:
Accenture Song seeking an Engagement Strategy Director to join our London-based global team, who will be responsible for supporting the development of data-rich, behavior-shaping engagement solutions to deliver better customer experiences for our life sciences clients. We are looking for a results-oriented team player who supports executing our HCP and patient engagement strategy deliverables, quickly sees patterns and solutions from an avalanche of data, moves from information and insights to implications and recommendations with ease, and is also prepared to roll up their sleeves and partner with our full strategy, account, creative and production team talents.
The ideal candidate will utilise a diverse set of qualities, such as intellectual and creative curiosity, problem-solving skills, attention to detail, hypothesis generation and determination. You will know the media and technology landscape widely used in life sciences fluently – and are already predicting how this landscape will evolve in the health & wellness vertical. This person will be working with a team of talented individuals at Accenture Song to help create prescriptive, actionable, and market changing experiences for our clients customers.
Reporting to the Head of Strategy in London, you will help build and manage a team of talented strategists. Your team will guide our clients to shaping the data and intelligence gathering process, crafting engagement solutions, and defining the ambitions of these solutions internally and with our clients.
What You Will Do:
- Work as a part of an integrated strategy team to proactively propose HCP and patience engagement solutions to help clients achieve relevant customer experiences while aligning to client goals and business challenges, shaping their data and intelligence gathering architecture, and their capacity to introduce viable solutions into the marketplace
- Serve in client-facing capacity for omnichannel programming and content/channel integration
- Contribute to data and intelligence gathering efforts (including 1st party data) that uncover opportunities, and pinpoint how these can be used to enhance the customer's overall experience with the brand
- Translating historical analytics and performance reports into meaningful recommendations to optimise campaigns “on-the-fly” as well as input into future campaign strategies
- Remove the mystery on the translation from facts and information to ideas and impact
- Ensure that engagement and content solutions developed by strategic planning, account, production, and creative teams are properly integrated within larger marketing programs aligned to drive customer experience
- Collaborate with executional teams during the development of projects to ensure strategies are pulled through effectively during development and handoff
- Contribute to the development of cross-channel measurement plans and KPIs and develop recommendations and approaches based on performance analytics
- Contribute to the success in achieving digital, social, and innovation fluency across the agency as a whole
- Partner with the broader strategy team to contribute to the development of pitches, proposals & POVs, strategies, and tactical programs that satisfy the business goals of our healthcare clients and beyond
- Continually educate internal teams and our clients on the vital role insights play to being critical to growth and success
- Drive ideas from data to conceptual platforms to deployment that drive business results
- Stay up-to-date on market trends, societal shifts, and strategic initiatives in health and wellness and across other key verticals, promoting innovative and acting as an ongoing evangelist for alternative approaches
- Facilitate workshops to develop groundbreaking experience led strategies and programs with clients
- Support the development of CRM and Omnichannel planning with support from brand/content strategy and analytics teams
- Facilitate service introduction & change confirmation focusing on market opportunities
What you Bring:
- 7+ year of experience working in Digital, CX or Engagement Strategy at a creative agency
- Experienced in life sciences marketing, including both HCP and patient
- Strong analytical skills
- Expert in engagement channels and technology widely used in Life Sciences
- Impeccable written and verbal communication skills
- Ability to tell a simple story visually and verbally behind a strong strategic point of view
- A drive to elevate thinking and the work
- A curious mentality
- The desire to be great
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Digital Engagement Strategist
Posted today
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Job Description
Digital Engagement Strategist
At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
We're not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what's next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let's talk about you.
As a Digital Engagement Strategist, you're equally comfortable operating at the strategic altitude and in the weeds of day-to-day delivery. You have a background in digital agencies and a track record of owning complex transformation programmes. You've likely worn hats such as Product Manager, Digital Strategist, Project Manager or Client Partner—and you understand what it means to guide a client while getting work over the line.
You thrive on solving real business problems, building trust with senior stakeholders, and collaborating closely with creative and technical teams. You bring a rare combination of strategic acumen, delivery discipline and commercial instinct—alongside a curiosity for AI and emerging tech. And you're energised by face-to-face interaction: spending time on-site with the client, helping steer them through complexity.
The role blends four things:
Product Ownership: represent the product vision, shape roadmaps, and connect delivery to outcomes
Strategic Growth: identify new needs, shape upcoming work, and ensure commercial alignment
Client Relationship Leadership: act as the strategic counterpart to our clients, ensuring executive alignment and engagement
Pre-Sales & New Business Leadership: lead strategic pre-sales engagements, shape early-stage delivery, and help win the right type of work by aligning our product and partnership vision with client ambition.
What you'll do:
Act as the primary digital engagement lead across one or more strategic accounts—guiding clients through Discovery, Strategy, Design, Development and Delivery
Proactively identify improvement opportunities on live platforms, ensuring our work evolves through a Continuous Improvement (CI) mindset
Translate complex business needs into phased outcome-led roadmaps that guide both near-term delivery and long-term transformation
Act as the internal voice of the client and the external voice of the product - ensuring everything we deliver is connected to a clearly defined product vision, prioritised roadmap, and measurable business value
Provide clear strategic direction to delivery teams - partnering with Design, Tech, and Delivery Leads to ensure alignment on capacity, velocity, and value, while stepping back from day-to-day delivery management
Support clients in shaping go-to-market (GTM) strategies, service propositions, or business design initiatives - particularly during Discovery or early-phase engagements
Help shape commercial models and prioritisation trade-offs in partnership with clients - aligning budgets, ambition and investment phasing across multi-stage programmes.
Build credibility with senior stakeholders—offering a clear, structured point of view while flexing between corporate polish and startup hustle
Operate as a connector across disciplines: delivery, strategy, design, content, data and technology
Shape and steer multi-disciplinary teams to deliver experience-led digital transformation programmes
Lead workshops, stakeholder interviews and discovery engagements to uncover goals, pain points and opportunities
Work with technologists and platform specialists to determine the best in class technical solutions to business problems
Support proposal writing, scoping and pre-sales activities
Maintain an informed POV on AI, emerging tech, composable platforms and customer experience best practices
Who you are:
You are a hybrid thinker and doer—someone with one foot in strategy, one in delivery. You're confident navigating complex client relationships, and you bring a sharp commercial lens to digital transformation programmes. You have and agency background with a history of time spent on-site with clients and you know how to build trust in the room. You have history of a variety of work in the UAE and have a strong professional network.
You thrive when working across disciplines—creative, technical, strategic—and are equally comfortable whiteboarding ideas or writing a scope. You're curious about what's next in technology, passionate about customer experience, and collaborative by nature. You can pivot between the structure of large programmes and the pace of startup-style initiatives. You have excellent communication, organisation and presentation skills—and enjoy managing complexity with clarity. You thrive on on collaboration but know how to take ownership and drive outcomes.
What you bring:
~10+ years of experience in digital strategy, product, delivery, or consultancy roles in an agency setting
Proven ability to lead complex transformation programmes and Continuous Improvement (CI) programmes.
Strong understanding of agile-based and waterfall delivery models and are comfortable flexing between traditional and adaptive methodologies
Hands-on knowledge of DXP & MarTech ecosystems and extensive experience working with at least one enterprise CMS (e.g. Sitecore, Adobe, Optimizely, Acquia, LifeRay) preferably with at least one relevant platform certification or qualificaiton
Confidence in managing senior stakeholders and leading difficult, high-stakes conversations
Experience spending meaningful time working on-site with clients and are comfortable committing to a hybrid working week of client-side office days, agency office days and working from home.
Strong collaboration and communication skills—able to guide and inspire cross-functional teams
Experience with service blueprints, customer journey mapping and organisational change facilitation
Curiosity for AI, emerging technologies and evolving customer experience trends
Preferred experience industries such as hospitality, tourism, logistics or transport
Two recent case studies you can share in interview to demonstrate your impact
If this sounds like you, we'd love to meet. We're looking for smart, grounded, pragmatic strategists who want to make a difference.
The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Assistant Engagement Consultant
Posted 1 day ago
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At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
**A little more about your role.**
WSP has an exciting opportunity for an enthusiastic and motivated individual to join our growing Engagement team. We drive best practice in engagement, community relations, consultation and stakeholder management in the delivery of some of the country's largest infrastructure projects as well as delivering expertise within the water, health, energy and environmental sectors.
Within our Land, Instructure Planning and Engagement business unit, you will be supported by our team of senior engagement specialists to support the public consultation and engagement element of our work on projects. You will also be responsible for working collaboratively with colleagues across WSP to deliver engaging communications.
You will do this by:
+ helping communities and stakeholders understand projects and how it may impact them by writing easy to understand communications
+ giving people opportunities to ask questions and provide feedback through publishing communications, organising events logistics and helping to run surveys
+ presenting feedback to help projects develop in a responsible way by understanding and data coding and helping prepare reports
+ supporting our clients based around the UK and internationally by attending and minuting meetings, ensuring accuracy in our documents and reports and tracking stakeholder engagement
+ proactively supporting your teams (project, location and Engagement) to deliver quality communications and engagement activity.
**YOUR TEAM**
You will be joining a UK-wide team of 60+ communication and engagement specialists who are passionate about what we do. Reporting to one of the Regional Team Leads, you will be a key member of the team supporting projects and the team to deliver on time and on budget.
You will be based in one of our key offices where our offices are designed to provide a collaborative environment. Our offices are centrally located within walking distance of public transport.
We offer flexible working with a number of team days in-person mixed with working from home days.
To find out more about our Engagement business click on the following link and discover what awaits you at WSP: Stakeholder engagement and strategic communications | WSP ( we will be looking for you to demonstrate.**
Preferred qualifications / education:
+ At least degree-qualified, or two years' experience in a related field.
+ Membership of relevant professional or trade body is desirable.
+ Experience in the road, rail, utilities, water, environment or energy sectors.
Preferred competencies:
+ Strong team player who has an enthusiastic and motivated attitude.
+ Well ordered, structured approach to delivery of tasks, and flexible with ability to adapt within demanding and fast-changing environment.
+ Excellent attention to detail and organisational skills to manage a varied workload.
+ Have great writing skills and pay attention to details.
+ Have demonstrable communication or engagement experience.
+ Ability to analyse quantitative and qualitative data collected as part of the consultation process.
+ Knowledge of social and digital media channels with a view to using these to better connect with target audiences.
+ Knowledge of drafting and print processes to deliver printed documents for events.
Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can.** **Apply today.**
#LI-JC2
Principal Engagement Consultant
Posted 22 days ago
Job Viewed
Job Description
When considering a career move it's vital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2025 and beyond.
To find out more about our Engagement business click on the following link and discover what awaits you at WSP: Stakeholder engagement and strategic communications | WSP ( ROLE, WHATS INVOLVED?**
WSP has an exciting opportunity for an enthusiastic and motivated individual to join our growing Engagement team. We drive best practice in engagement, community relations, consultation and stakeholder management in the delivery of some of the country's largest infrastructure projects as well as delivering expertise within the water, health, energy and environmental sectors.
Within our Land, Instructure Planning and Engagement business unit, you will manage public consultation and engagement activity and act as a trusted client advisor. You will also be responsible for working collaboratively with colleagues across WSP to deliver engaging communications.
You will do this by:
+ delivering meaningful communication and engagement activity to help our clients deliver infrastructure projects around the UK by drafting and delivering effective stakeholder engagement strategies
+ helping communities and stakeholders understand projects and how it may impact them by writing easy to understand communications and managing design and print processes
+ giving people opportunities to ask questions and provide feedback through publishing communications, organising events and running surveys
+ presenting feedback to help projects develop in a responsible way by understanding and interpreting data and presenting themes and key issues and managing the reporting process
+ supporting clients based around the UK and internationally by providing communication and engagement advice and activities such as developing virtual consultation rooms, posters, banners and public facing maps as well as community engagement events
+ collaborating with multi-disciplinary teams to deliver effective communication and engagement activity
+ managing projects ensuring that your timeline, budget and resources are delivering for your client.
**YOUR TEAM**
You will be joining a UK-wide team of 60+ communication and engagement specialists who are passionate about what we do. Reporting to the Engagement Regional Team Lead, you will be a key member of the team managing existing projects and client relationships and helping to build new partnerships.
You will be based in one of our key offices where the office is designed to provide an exceptional working conditions and a collaborative environment. The office is centrally located within walking distance of public transport.
We offer flexible working with a number of team days in person mixed with working from home days.
**WE'D LOVE TO HEAR FROM YOU IF YOU HAVE**
Preferred qualifications / education:
+ Demonstrated experience delivering communication and engagement activity on multi-disciplinary infrastructure projects.
+ At least degree-qualified or equivalent
+ Experience in the road, rail, utilities, water, environment or energy sectors.
Preferred competencies:
+ Strong team player who has an enthusiastic and motivated attitude
+ Proven experience of effectively managing and building stakeholder relationships
+ Excellent communication skills including writing of engagement strategies and reports.
+ Well-ordered, structured approach to delivery of tasks, and flexible with ability to adapt within demanding and fast-changing environment.
+ Excellent attention to detail and organisational skills to manage a varied workload.
+ Membership of relevant professional or trade body is desirable.
**Imagine a better future for you and a better future for us all.**
Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the
best work of your life and create a legacy for yourself?
**With us, you can. Apply today.**
#L1-JC2
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._
Client Engagement Manager
Posted 6 days ago
Job Viewed
Job Description
**Grade Level (for internal use):**
10
**Cappitech** **-** **C** **lient Engagement Manager**
**High-Level Role Overview** : The Client Engagement Manager will develop and maintain client relationships to ensure customer satisfaction and engagement through proactive outreach, acting as a liaison between Cappitech and end users.
**Responsibilities and Impact**
+ Own, develop, and maintain client relationships to ensure customer satisfaction and engagement through proactive outreach.
+ Provide post-sales and post-integration engagement for clients, acting as a liaison between Cappitech and end users, as well as decision makers.
+ Implement a client engagement program to identify client needs, gather feedback, and record engagement activity.
+ Identify opportunities to drive product and functionality adoption and look for growth opportunities.
+ Stay informed on regulation, market, and industry trends.
+ Play a leading role in go-to-market plans, coordinate with customers, and identify upsell opportunities.
**Basic Required Qualifications:**
+ Proven experience in client relationship management, preferably in a financial services or technology environment.
+ Strong understanding of regulatory reporting, market, and industry trends.
+ Excellent communication skills with the ability to deliver concise messages to clients.
+ Ability to work collaboratively with internal teams such as Product, Support, and Integration.
**Additional Preferred Qualifications:**
+ Experience with Salesforce for tracking client engagements and identifying upsell opportunities.
+ Familiarity with JIRA for managing client enhancement and development requests.
+ Experience in mentoring and assisting new team members.
+ Ability to manage client escalations and coordinate with support and other business areas for resolution.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom