Customer Services / Client Services Executive
Posted 3 days ago
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Job Description
Job Title: Customer Services Co-Ordinator
Location: Newbury
Salary: Up to 27k per annum (dependent on experience) + performance-based bonus
Job type: Full Time - Permanent (9am to 5pm Mon to Fri)
Kosnic Lighting have a fantastic opportunity for a talented Customer Services professional to join our exciting and growing company. This is your chance to utilise your extensive experience in a busy role where you'll be able to help and build relationships with customers. This is not a call centre environment but you must have an excellent telephone manner and high attention to detail.
About the role:
- The first point of contact for all customer queries
- Process orders accurately and in timely manner
- Ensure customers' experience with Kosnic is first class and liaise with other departments to deliver to customers' needs
- Utilise commercial sense and sales skills to upsell or cross sell where appropriate
- Provide support to the Key Account Manager and sales team
- Assist with processing debit and credit notes and handling customer requests and complaints
About you:
- A genuine passion for delivering excellent customer service and experience of working in a similar environment
- Excellent telephone manner, showing versatility in your approach to each customer
- Enjoys working in a small team
- Ability to remain calm under pressure
- Highly organised, flexible and willingness to learn about technical products
- Enjoys helping others and have a friendly personality
- Proficiency in Excel, Word and Outlook and working with data systems (Odoo)
- Strong organisational skills and methodical approach
- A 'can do' attitude is essential, along with the desire to help others and resolve issues
Experience in a customer service role within an electrical or lighting industry would be ideal, however, full training will be provided so an eagerness to deliver excellent service, learn and be motivated is more important.
Company is offering:
- Salary up to 27k (dependent on experience) and performance related bonus
- Starting holiday entitlement of 23 days plus Bank holidays increasing up to 27 days
- Private healthcare cover which includes dental and optical cashback
- Pension
- Contribution to gym membership
- Up to 3 chillax days a year (unpaid leave)
- Cycle to Work scheme
- Major discount on our cool company lighting products
- Free hot drinks
- Free parking
- We love to socialise and celebrate - Christmas party, Chinese New Year, and lots of eating generally
Additional Information:
- Please only apply if you live within travelling distance to Newbury.
- Candidates must have the right to work in the UK.
- Notice to all Recruitment Agencies - we do not require help with this vacancy, thank you.
Please click APPLY to submit your CV for this role.
Candidates with the relevant experience or job titles of: Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Telemarketing, Account Management, Sales, Customer Services, Customer Service Consultant, Customer Service Administrator, , Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.
Client Services Associate, Capital Markets
Posted 18 days ago
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Job Description
**Grade Level (for internal use):**
07
**The Role**
The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including: Capital Markets, S&P Capital IQ Platform, and Excel Plug-in, combined with on the job learning experience. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.
**The Team**
You will be part of a rapidly growing organisation with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing and multicultural team. We are looking for graduates who are able to work well within a team and can demonstrate exceptional learning agility, creativity and problem-solving ability.
**The Impact**
Client Services Associates are the first point of contact for clients. You'll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you're a natural problem solver with a passion for finance, then this could be the role for you.
**What's in it for you**
You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world's financial markets.
You will work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will get an opportunity to work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers and get to be part of a large fun and international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office. Career paths include client facing roles with our Sales and Customer Success teams.
**Responsibilities**
+ Helping clients to navigate and extract data from the S&P Global Market Intelligence product range.
+ Provide assistance with building models using the S&P Global Market Intelligence Excel Plug-in.
+ Liaising with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
+ On the later stages of development, proactively reaching out to clients to deliver demos and train them on our various offerings. Developing an understanding of the client's workflow prior to the training and provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.
**What We're Looking For**
+ BSc or BA degree, or equivalent graduated no later than June 2025
+ A background in Business, Economics or Finance is beneficial but not a necessity.
+ Fluency in French or German languages.
+ Excellent written and verbal presentation and communication skills.
+ Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry.
+ Ability to effectively multitask, prioritise and work in a team. Positive, flexible and proactive with a "can do" attitude.
**Right to work requirements**
This role is limited to persons with indefinite right to work in UK.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:** 314760
**Posted On:** 2025-07-09
**Location:** London, United Kingdom
Senior Client Services FCP Specialist
Posted 405 days ago
Job Viewed
Job Description
The role specifically falls within the Commercial Team, which is part of Vitesse’s broader Commercial Sales Team, reporting to our Head of Client Services. The Commercial Team has a number of different responsibilities with the overarching aim of growing revenues across both existing and new customers, you will play a pivotal role liaising with internal and external stakeholders across the Lloyd’s Insurance Market.
YOUR MISSION
We’re looking for a Client Services Manager to join our Team in Holborn, London in a specialised role. You will be working primarily with our Relationship Management Team and Business Development to build strong relationships and support commercial growth across our client base with a specific focus on Faster Claims Payments, (FCP) - our key Lloyd’s Market initiative.
You will become the go-to person within Client Service on FCP, and act as a key point of contact for all Managing Agents in relation to complex or emerging FCP queries. Managing resolution across Vitesse, Lloyd’s, LIMOSS and relevant participants, you’ll use your experience to inform our roadmap and educate colleagues and market participants. You’ll be working alongside our Product and Operations teams to deliver exceptional levels of customer service, whilst supporting the Commercial Team with revenue growth.
RESPONSIBILITIES
- Develop strong relationships with our existing customers through a deep understanding of our FCP proposition with proactive engagement and effective communication
- Collaborate with internal Vitesse teams to resolve complex or emerging FCP queries, adhering to SLAs and seeking opportunities to improve quality, speed and process where applicable.
- Supporting complex queries responses and then ensuring that they are captured within market FAQ and other service record points and feeding any necessary development change back into the Vitesse functions.
- Provide training and support across internal and external teams to increase detailed understanding of FCP processes and impacts
- Work in collaboration with the Lloyd's/LIMOSS Partnership team and other key stakeholders to advocate for market participants
- Develop end to end process understanding
- Attendance at market events
- Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets.
Requirements
- Experience in customer facing role with a strong client-oriented focus.
- Strong confident communicator with excellent listening skills
- Good understanding of Insurance/Lloyd’s market.
- Analytical mindset - ability to utilise data to support strategy and decisions.
- Proficient in excel, word, power point & outlook.
- Ability to build and grow sustainable client relationships.
- Ability to prioritise workloads and complete tasks in a timely manner.
- Ability to work effectively in a team to deliver solutions for clients.
- Strong sense of ownership and accountability
- Used to working in a fast-paced environment.
- Highly motivated to work in a start-up environment!
- Strong understanding of the end to end FCP flow from both technical and operational perspective would be advantageous
Benefits
- 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
- Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
- Contributory pension scheme
- Enhanced Parental leave
- Cycle to Work Scheme
- Private Medical Insurance with AXA
- Unlimited access to therapy sessions through our partner, Oliva
- Discounted Gym membership through Gympass
- Financial Coaching with Octopus Wealth
- 2 days of volunteering leave per year
- Sabbatical after 5 years’ service
- Life Assurance - MetLife (UK employees only)
- Ongoing Learning and Development to support you reach your career goals
We are Vitesse – the payment provider of choice for the insurance and treasury industry.
Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.
With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.
We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.
As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?
Vitesse at our best – our values
The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes
Confident Humility
We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.
Driven to Succeed
We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.
Tenacious Responsibility
We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.
We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.
Client Services Manager - Derivatives and Risk
Posted 3 days ago
Job Viewed
Job Description
You will responsible for full system implementation projects projects, project management, client on-boarding, optimisation, data analysis, scripting, derivatives and/or trading lifecycle understanding, etc.
Please apply for immediate interview.
CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Client Services and Business Development Executive
Posted 9 days ago
Job Viewed
Job Description
Client Services and Business Development Executive - Guildford
35,000 - 45,000 (Depending on Experience)
Are you passionate about building strong client relationships and driving business growth?
Do you thrive in a fast-paced environment where your ideas are valued, and your contributions make a real impact?
This role offers the opportunity to help shape and deliver impactful, client-focused strategies and initiatives that contribute to long-term growth in a professional services environment. Working closely with the Head of BD & Marketing, BD & Client Services Managers, and wider stakeholders, you'll play a key role in developing an integrated and strategic BD function, supporting both day-to-day operations and longer-term projects.
Company Benefits:
- Competitive salary + bonus scheme
- 5% employer pension contribution
- Private medical insurance
- Life assurance & permanent health insurance
- Travel allowance or parking reimbursement
- Cashback health scheme
Key Responsibilities:
- Support BD managers and senior stakeholders in delivering client and sector BD plans
- Assist in managing client development frameworks and key account programmes
- Contribute to client segmentation, planning, and prioritisation efforts
- Support the rollout of structured client listening and feedback programmes
- Assist in proposal and pitch processes
- Contribute to the delivery of campaigns, events, and targeted client communications
- Maintain and update client-facing collateral and support cross-selling initiatives
- Track market developments and identify opportunities to engage clients proactively
Experience and Skills Requirements
- Proven experience in business development within a professional services environment
- Strong client service mindset and a collaborative, solutions-focused approach
- Excellent organisational and project management skills
- Comfortable engaging with stakeholders at all levels
- Highly detail-oriented with the ability to manage multiple priorities
- Experience with CRM systems and BD tools is desirable
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Client Services and Business Development Executive
Posted 12 days ago
Job Viewed
Job Description
Client Services and Business Development Executive - Guildford
35,000 - 45,000 (Depending on Experience)
Are you passionate about building strong client relationships and driving business growth?
Do you thrive in a fast-paced environment where your ideas are valued, and your contributions make a real impact?
This role offers the opportunity to help shape and deliver impactful, client-focused strategies and initiatives that contribute to long-term growth in a professional services environment. Working closely with the Head of BD & Marketing, BD & Client Services Managers, and wider stakeholders, you'll play a key role in developing an integrated and strategic BD function, supporting both day-to-day operations and longer-term projects.
Company Benefits:
- Competitive salary + bonus scheme
- 5% employer pension contribution
- Private medical insurance
- Life assurance & permanent health insurance
- Travel allowance or parking reimbursement
- Cashback health scheme
Key Responsibilities:
- Support BD managers and senior stakeholders in delivering client and sector BD plans
- Assist in managing client development frameworks and key account programmes
- Contribute to client segmentation, planning, and prioritisation efforts
- Support the rollout of structured client listening and feedback programmes
- Assist in proposal and pitch processes
- Contribute to the delivery of campaigns, events, and targeted client communications
- Maintain and update client-facing collateral and support cross-selling initiatives
- Track market developments and identify opportunities to engage clients proactively
Experience and Skills Requirements
- Proven experience in business development within a professional services environment
- Strong client service mindset and a collaborative, solutions-focused approach
- Excellent organisational and project management skills
- Comfortable engaging with stakeholders at all levels
- Highly detail-oriented with the ability to manage multiple priorities
- Experience with CRM systems and BD tools is desirable
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Client Services Manager - Derivatives and Risk
Posted 5 days ago
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Job Description
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Client Services Executive(Finance Systems) to £33,000
Posted 12 days ago
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Job Description
Location: East Sheen / Mortlake
Hours: 08.0-17.00/ 09.00- 18.00
We are currently recruiting for a Client Services Executive to join a small but friendly team within a growing company that provides specialist investment systems and tools to clients in the finance and banking sector. Due to continued growth and product expansion, the business is looking to strengthen its client-facing operations team.
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Managing Consultant, Retail & Commerce (R&C) and Digital Partners, Advisors & Client Services
Posted 18 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Retail & Commerce (R&C) and Digital Partners, Advisors & Client Services
Managing Consultant, Retail & Commerce (R&C) and Digital Partners, Advisors & Client Services
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a?sustainable?economy where everyone can prosper. We support a wide range of digital payments choices, making transactions?secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Managing Consultant, Advisors - Strategy & Transformation
Mastercard Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Mastercard Advisors works with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors Client Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
This role will focus on building and growing the Retail & Commerce (R&C) practice at Mastercard, within the Strategy & Transformation specialisation. The R&C Managing Consultant will engage with Mastercard insights and diverse range of technology platforms, strategic consulting offerings, and marketing activation services. The R&C Managing Consultant will serve regional and global clients across financial institutions, digital & fintech players, and retail & commerce verticals and help clients develop and implement strategies to acquire new consumers, increase activation, deepen engagement, and build loyalty?
You are a great fit if you have experience in strategy, transformation, and analytics at a retailer, including e-commerce platforms, and/or a strategy consulting background with projects in retail strategy and insights (if so, please feel free to list the types of retail clients). But even more importantly, you are highly customer centric, like working with teams to solve complex and ambiguous problems, and can build trust-based relationships with clients while helping them challenge the status quo?
Roles and Responsibilities
Client Impact
- Lead client engagements across Retail and Commerce and Digital Partners
- Build retail and commerce practice by developing a robust understanding of Mastercard products and data analytics
- Develop strong value-driven narratives and customised presentations to support new business pitches
- Work closely with business development teams for an effective joint go to market and ensure best in class value delivery
- Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
- Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Team Collaboration & Culture
- Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members' roles and skills
- Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
- Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
- Provide on-the-job training, coaching, and mentorship to junior consultants
Qualifications
- 6-8 years work experience in consulting, corporate strategy, business intelligence, business line management, or product management as well as undergraduate degree
- Understanding of UK digital partners and merchants, experience at retail-focused consultancy or e-commerce platform strongly preferred
- Experience working on consumer engagement and acquisition projects or initiatives (lifecycle marketing, CRM, loyalty programs, customer journeys, channel strategy, segmentation, etc.)
- Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
- Experience managing key client relationships and leading conversations with senior internal and external stakeholders
- Knowledge of business KPIs, financials, and organizational leadership
- Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
- Logical, structured thinking, and affinity for numerical analysis
- Advanced Word, Excel, and PowerPoint skills
- Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
- Ability to communicate effectively in English and the local office language (if applicable)
- Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
- Experience generating new knowledge or creating innovative solutions for a firm
- Relevant industry expertise
- MBA or master's degree with relevant specialization (not required)
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Project Manager (Financial Services)
Posted 9 days ago
Job Viewed
Job Description
Utilising your Project Management experience you will be joining our Business Solutions and IT Delivery team on a 12 month fixed term contract.
You will be responsible for helping to deliver our strategy, and managing projects to agreed schedules, costs, scope, and quality. Projects will be a mixture of IT and business change, and you will manage cross-project plans, dependencies, and resources.
You will work closely with the PMO & Delivery Manager, business function and workstream leads, to execute project, programme, and strategy delivery.
Your day to day will include:
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Leading and managing the project delivery schedule, monitoring project progress and ensuring timescales are met.
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Creating and delivering regular status reports for project stakeholders and Executive Committee.
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Scheduling and facilitating regular project progress meetings with stakeholders and project teams, providing guidance and support and resolving blockers.
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Co-ordinating, directing and motivating resources assigned to the project team.
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Identifying, recording and tracking risks, issues, actions, decisions and ensuring these have necessary focus and attention.
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Identifying cross-project dependencies and prioritising those with impact on other project timelines.
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Managing resource requirements and resource utilisation across projects, identifying bottlenecks and options to resolve.
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Tracking costs, benefits and KPIs in alignment with Foresters Strategy.
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Managing and controlling project change.
What we require
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Solid project management experience.
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Proven ability to manage multiple projects simultaneously, prioritising workloads and meeting deadlines.
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Strong stakeholder management skills.
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Experience working on both IT projects and business change.
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You must be highly self-motivated, well-organised, disciplined, and driven.
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Experience producing status reports, gathering and presenting project metrics.
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Innovative, open-mind, and able to look at projects holistically.
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Strong analysis and critical thinking skills, with a proven ability to cut through issues and solve problems.
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Proficiency in using the Microsoft Office Suite.
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Excellent communication and collaboration skills.
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Resilience and ability to work well under pressure.
What we offer you
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Basic salary up to 50,000 per annum
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Annual holiday allowance of 25 days plus bank holidays
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Generous contributory Pension scheme
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Season Ticket Loan
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1 days paid charitable workday
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Employee Assistance Programme
This is a hybrid working opportunity. 2 days minimum are required at our Head office in Bromley but flexibility is required. Working hours are 40 hours a week Monday to Friday. Start times can vary from 7.30am to 9.00am.
About us
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
What we do
We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.