1106 Fenwick jobs in Newcastle upon Tyne

• Providing a personalized and engaging shopping experience for every customer.
• Maintaining an in-depth knowledge of all products, including features, benefits, and current promotions.
• Building and nurturing strong relationships with a diverse clientele.
• Achieving individual and team sales targets through proactive selling and excellent customer engagement.
• Processing transactions accurately and efficiently using the point-of-sale system.
• Maintaining the visual merchandising standards of the store to the highest level.
• Assisting with stock management, including receiving, checking, and replenishing inventory.
• Handling customer inquiries, feedback, and complaints with professionalism and efficiency.
• Contributing to a positive and collaborative team environment.

• Previous experience in a retail sales role, preferably within the luxury sector.
• Exceptional interpersonal and communication skills, with the ability to connect with customers from various backgrounds.
• A strong understanding of sales techniques and customer service best practices.
• A proactive and results-oriented approach, with a drive to achieve sales goals.
• Excellent attention to detail and a keen eye for visual merchandising.
• The ability to work flexibly, including weekends and some public holidays, as required by the business needs.
• A genuine passion for the products and a commitment to representing the brand with excellence.

• Greet and assist customers in a friendly and professional manner.
• Provide expert advice on product features, benefits, and styling options.
• Maintain an in-depth knowledge of current fashion trends and our product collections.
• Process sales transactions accurately and efficiently using our POS system.
• Handle customer inquiries, returns, and exchanges with care and efficiency.
• Assist with visual merchandising and maintaining store presentation standards.
• Achieve individual and team sales targets.
• Build and nurture a loyal customer base through personalized service and follow-up.
• Contribute to a positive and collaborative team environment.
• Assist with stock management, including receiving, unpacking, and merchandising new inventory.
• Ensure the shop floor is clean, tidy, and well-organized at all times.
• Handle customer complaints effectively, aiming for first-contact resolution.
• Upsell and cross-sell products to maximize sales opportunities.
• Participate in training sessions to enhance product knowledge and sales techniques.
• Adhere to all company policies and procedures, including loss prevention.

• Proven experience in a customer-facing retail role, preferably within fashion.
• Excellent communication and interpersonal skills.
• A strong understanding of sales principles and techniques.
• Ability to work effectively as part of a team.
• Flexibility to work various shifts, including weekends and evenings, as required by the business needs.
• A passion for fashion and an understanding of luxury retail standards.
• The ability to connect with customers and build rapport.
• A proactive approach to problem-solving.
• Basic IT literacy for POS systems and inventory management.

• Long term opportunity with career progression opportunities
• Excellent employee benefits including healthcare
• Weekly pay
• Onsite bike storage
• Employee of the month awards and prizes

All the details

Work Pattern

Week 1
Sunday 6:00 -14:00
Monday 6:00 -14:00
Tuesday 6:00 -14:00
Thursday 6:00 -14:00

Week 2
Monday 6:00 -14:00
Tuesday 6:00 -14:00
Friday 6:00 -14:00
Saturday 6:00 -14:00

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.

You'll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

All the details

Work Pattern

Week 1
Tuesday 6:00 - 2:00
Wednesday 6:00 - 2:00
Thursday 6:00 - 2:00
Saturday 6:00 - 2:00

Week 2
Sunday 6:00 -02:00
Tuesday 6:00 - 2:00
Wednesday 6:00 - 2:00
Thursday 6:00 - 2:00

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.

You'll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)  
Full time:  Permanent 
Salary:  £25,087.00 rising to £5,684.00 at 9 months in role, plus uncapped commission 
Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role

Start date:  October 2025 onwards 

Why this job matters

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a