1058 Fenwick jobs in Newcastle upon Tyne

Customer service and sales assistant

Are you tired of Hospitality and Bar Work?

Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?

Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant?

Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role?

The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies.

Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for.

Successful applicants can enjoy:

An Immediate Start in a fun and social environment

Great progression opportunities for ambitious candidates

National and International Travel Opportunities

A fantastic product coaching programme for sales advisors

Great uncapped weekly-earned commissions and fantastic incentives.

If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment.

Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary.

People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer service and sales assistant

Are you tired of Hospitality and Bar Work?

Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?

Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or.

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We are looking to recruit on behalf of our client, an experienced Customer Service Advisor to join their exisiting team on a permanent basis.

The ideal candidate will have prior experience of working in a Customer Service focused, administration role, and have strong verbaland written communication skills,

Duties will include entering and processing orders in ERP, managingEDI portals,responding promptly to customer inquiries via phone, email and Zendesk,handling product availability, billing, scheduling, returns and complaints,liaise with couriers to track orders, report damages, and arrange replacements, and provide professional updates on lead times, delivery schedules and resolve escalated issues.

Permanent role for the right candidate with excellent benefits and the option of hybrid working.

Manpower UK are supporting our global manufacturing client in recruiting for a Customer Service Executive for their Jarrow Site. You will handle inbound enquiries in regards to products, sales and orders, therefore we are ideally looking for a candidate from a manufacturing background who is able to assist with quotations, ordering, product knowledge and upselling.

This is an office based role working within an experienced friendly team. Hours are 9-5:30 Mon-Thurs and 8:30- 5pm Fri.

The salary is fixed at 24,250 with a discretionary bonus of up to 10% which is dependent on the business and personal objectives. The role is fully on site, comes with 25 days holiday, 5% pension contribution, eyecare vouchers, cycle to work scheme, employee retailer discounts, health cash benefit, training and development.

Responsibilities:

• Maintain accurate account and customer data.
• Respond to customers inquiry within SLA and aim for one call / case resolution.
• Identify and take ownership of customer concerns
• Identify new product opportunities and generate leads
• Liase and build network with internal departments
• Upsell and cross sell new products
• Follow up on all commercial activity
• Operate effectively and adhere to current business policy and procedures
• Delivers consistent performance and achieves KPI's and business targets

Required Skills and Experience:

• Excellent Communication skills
• Good attention to detail
• Commercially aware
• Experience in service/sales environment
• Delivery of agreed commitments and objectives
• Highly organised
• Team player
• Strong work ethic
• Complaint Management/Resolution experience desirable
• Manufacturing knowledge desirable
• Experience of Microsoft package (Excel, Word etc.) desirable

Should this opportunity be of interest, please send forward your CV in the first instance.

Customer Service Advisor

• Sunderland SR4 (great transport links)
li>Monday to Friday, 8.30am to 5pm (no weekends)
• £26,000 per annum
li>Initially temporary for 3 months, with a potential permanent contract available for top performers

A number of inbound Customer Service Administrators are wanted to join a successful global company at their Sunderland site.

Based out of stylish offices with modern tech, casual dress and great staff facilities, you’ll play a key frontline role in providing a first-class service to your customers.

What You’ll Be Doing

• Taking an empathetic, understanding approach to your customers at all times.
• Using your product and industry knowledge (which you will gain through top quality training and development) to guide your customers and make sure they are receiving the best advice possible.
• Processing customer payments through the system.
• Liaising with other departments such as production or dispatch to ensure orders are on time.

What You will Bring to the Team

• First class customer service skills
• A passion for helping people – while a professional customer service background is great, we are also keen to speak with you if you have different industry experience such as care/support work or sales.
< i>IT literate – all your customer comms are logged through the inhouse systems. < i>A strong team ethic.

For further details, please apply or contact John Dorling at Pin Point Recruitment.

Customer Service Advisor

6-Month Contract | Inside IR35

16.50 per hour (PAYE)

Location: Newcastle (On-site) - Monday to Friday

A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries.

As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service.

In this role, you'll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You'll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction.

Essential Skills

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal

6-Month Contract | Inside IR35 16.50 per hour (PAYE)

Location: Newcastle (On-site)

If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at (url removed) or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Customer Service Advisor
Pay: 13 - 21 per hour
NewCastle Upton Tyne

A well known banking/financial sector client is urgently seeking a Customer Service Advisor to join their team on a 6 Month Contract (likely to be extended).

As a Customer Service Advisor you will be working on providing assistance to banking customers and helping them with their issues / queries.

You will be part of a large customer service team, based in Newcastle.

Essential Skills:

• Prior experience of Customer Service / Customer support roles
• Experience of banking / insurance / financial services customer service would be an advantage
• A strong customer focus and able to work with sensitive customer data
• Able to work in a fast paced environment.

This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it visweswari.achanta @ (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate : 12.60PH
Location: Durham, DH1 1SL

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Apply now and a member of the team will be in touch!

Rewards and Benefits on offer:

• Immediate start.
• Working for a blue-chip company with a great team-based culture.
• Varied and interesting job role.
• Working Monday-Friday.
• Opportunity to work from home one day a week.
• Great resources.
• Great team culture.
• Any support required is provided.

The Company You Will Be Working For;

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.

The Role you will be Doing;

• Answering inbound calls from customers.
• Liaising with customers via email.
• Resolving customer complaints.
• Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
• Responsible for managing effective communication and coordination between team members.
• Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.

About You;

• Telephony experience
• Customer resolution experience
• Excellent communication skills
• Good time management skills
• Highly organised and good at multitasking with the ability to prioritise workload and requirements
• Day to day use of Microsoft Office, Outlook, Word, Excel and SharePoint