24 Front Desk Supervisor jobs in London

**WELCOME TO A WORLD OF OPPORTUNITIES** **AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
**Conrad London St James** is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
**A World of Rewards:**
+ Yearly Salary: **£30,412.81 plus upsell incentives**
+ A global travel program for team members
+ Meals whilst on duty
+ To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.
+ The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
+ The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
+ The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
+ The Orchard, for afternoon teas and lighter meals
+ The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
+ Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
**A Front Office Supervisor overlooks Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.**
**What will I be doing?**
+ Supervise accurate and efficient Reception operations including check in/out procedures
+ Support Team Members in handling Guest requests and enquires to ensure a positive outcome
+ Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
+ Ensure a consistent, high level of customer service
+ Brief your team on any events or VIP guests in the hotel that day
+ Drive sales revenues and promote hotel services and facilities for up-selling opportunities
+ Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
+ Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
**What are we looking for?**
+ Experience supervising people and leading teams
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Committed to delivering a high level of customer service
+ Excellent grooming standards
+ Ability to work on your own or as part of a team
+ Competent level of IT proficiency
**Travel:**
+ St James Park Tube Station **- District & Circle Line - across the road**
+ Westminster Tube Station **- Jubilee Line (4 Mins Walk)**
+ Victoria Station **(8 Mins Walk)**
+ Waterloo Station **(10 Mins Walk)**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C0W5_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
We are hiring for a Front Desk Supervisor
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards for work. Benefits for your lifestyle. Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
+ World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
+ Work alongside some amazing talent - award winning, experienced hospitality professionals
+ Discounted room nights & food and beverage - because your well-being means so much
+ Complimentary laundry, free meals on duty
+ Access to fabulous and flexible benefits to help you in and out of work
+ Eligible for Accommodation Service Charge
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
**About Hyatt Place London Heathrow Airport**
Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today's traveller. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.
**Duties and responsibilities related to the Front Office Host role**
+ To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
+ To have a full working knowledge of the Hyatt Membership Programme and its benefits to take every opportunity to enroll new members.
+ Whenever possible to anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
+ To be fully conversant and able to operate the hotels front office systems.
+ Ensure that all charges are correctly posted to the guests' bills following the standard procedures.
+ Be aware of the hotel availability and that every opportunity to maximise room sales is taken.
+ Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
**About You**
Previous experience in a premium hospitality setting is preferred. You have strong attention to detail, a reliable work ethic, and proficiency in conversational English to communicate effectively with colleagues and guests.
**Benefits of the Front Office role include**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Free meals on duty in our colleague restaurant
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next Steps:** Apply today for this **Front Office** role and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Hyatt Place London, Paddington
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Job Description

Energy & Commodity Desk Software Developer - 3 days onsite - London - Contract inside IR35 - Day rate £650-£725

6 months rolling

My client is seeking an experienced Front Office Developer with a background working in Energy trading environments to provide flexible, scalable and tailored software applications.

The main clients will be trading, sales and structuring teams but you will also interact with middle and back office.

Main duties:

• Gather user requirements and defining specifications
• Develop, implement and deliver solutions
• Support, Bug fix & Document

Required experience

• .Net platform, C# language, WPF, angular
• Usual architectural pattern
• Energy Trading business (oil, gas, power), commodities also welcome (metals)

**Description:**
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
**Duties and responsibilities related to the Night Host/ess role**
+ Provide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
+ Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
+ Handle the check-out process, including billing, payments, and feedback collection.
+ Coordinate with housekeeping to ensure rooms are ready for new arrivals.
+ Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
**About you**
Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software and proficient computer skills are ideal. You will be comfortable working the night shift.
**Benefits of the Night Host/ess role include**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Free Meals on duty in our colleague restaurant
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next Steps:** Apply today for this **Night Host/ess** role and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**We are hiring for a Front Office Night Manager**
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
**Rewards for work. Benefits for your lifestyle**
+ Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
+ World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
+ Work alongside some amazing talent - award winning, experienced hospitality professionals
+ Discounted room nights & food and beverage - because your well-being means so much
+ Complimentary laundry, free meals on duty
+ Access to fabulous and flexible benefits to help you in and out of work
+ Eligible for Accommodation Service Charge
Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. Performs other related tasks as assigned by management. Assist staff with expediting payments (e.g., processing credit cards). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or challenges. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
**Front Office Host/Hostess**
**Duties and responsibilities related to the Front Office Host/Host/ess position**
+ Welcome and greet guests warmly upon arrival.
+ Assist with check-in and check-out processes efficiently.
+ Handle guest inquiries and provide accurate information about the hotel and local area.
+ Manage room allocations and reservations accurately.
+ Process payments and maintain accurate billing records.
+ Handle guest complaints and resolve issues promptly and professionally.
+ Coordinate with other departments to meet guest needs.
+ Maintain a tidy and organized front desk area.
+ Adhere to brand service standards and procedures.
+ Ensure guest satisfaction through exceptional service at all times.
**About you**
Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software, and proficient computer skills are ideal.
**Just some of the benefits you will enjoy as a Front Office Host/Hostess**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Free meals on duty
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
**About Hyatt Hotels London Stratford**
The stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford's urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club.
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next steps:** Apply today for this Front Office Host/Hostess role and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Hyatt Regency London Stratford
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
**About Hyatt Regency London - The Churchill**
Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.
**Duties & Responsibilities as Front Office Host/ess**
+ A smooth arrival and departure experience including rooming and delivering luggage
+ All guests having the appropriate credit facilities established
+ Obtaining passport and following all other procedures as per local legislation and hyatt's data privacy
+ All cash transactions and billing
+ Assisting guest's during their stay and handling guest complaints
+ Maximising revenue opportunities through up selling
+ Providing all required information about the hotel, available services and facilities.
**Just some of the benefits you will enjoy as a Front Office Host/ess**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Free meals on duty
+ Life Assurance
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
**About you**
Friendly and professional with a passion for delivering exceptional guest service. Confident in handling front desk duties with a warm, welcoming attitude and strong communication skills.
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next Steps:** Apply today for **Front Office Host/ess** and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Hyatt Regency London - The Churchill
**Job Level:** Full-time
**Job:** Guest Service Operations
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.