1044 Global Customer Service jobs in Ringstead

Customer Support Manager

South Midlands Region, Northampton, NN4 9BS

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. 

We are looking to recruit a Customer Support Manager to join our team in the South Midlands region.  The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.

RESPONSIBILITIES:

• To be the owner of the customer journey post completion, delivering a world class customer experience.
li>Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code.
• Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly
• To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place

REQUIREMENTS:

• Understanding of the New Homes Quality Code
• General knowledge of NHBC Technical Requirements/Guidelines is essential
• Must have a natural and engaging style of communication, with a passion and desire for customer interaction and the ability to build trust with customers and contractors alike
• Able to deal with difficult customers, clients and situations calmly and professionally

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company car or car allowance of £5,000

WHJS1_UKTJ

Electrical Engineer - Customer Support

Concept Resources are currently recruiting for a number of Customer support Engineers for one of its most valued clients based in Peterborough .

Job Title:  Customer Support Engineer
Company:  (Global Manufacturer – Power Test Equipment)
Salary:  £35,000.00 per annum

About the Company
A global leader in the design and manufacture of power test equipment , specialising in Dynamometers and Load Banks , our client serves multinational organisations, utilities, government departments, and OEMs worldwide. Known for engineering excellence, high-quality manufacturing, and exceptional customer support, the company operates from a purpose-built facility with advanced CAD and production systems. ISO9001-certified and customer-focused, the business is committed to delivering high-performance solutions—right first time, on time, every time.

The Opportunity
An exciting opportunity has arisen for a to join the company's dynamic Customer Support team. This role is ideal for a technically skilled individual with experience in electro-mechanical systems and provide industry-leading service.

Key Responsibilities

• Deliver customer support for Load Bank and Dynamometer products via phone, email, remote access, and on-site visits.
li>Handle warranty claims efficiently to meet customer and company expectations.
• Perform system-level and component-level testing and repairs (electro-mechanical).
• Travel worldwide to perform commissioning, maintenance, training, and support—often at short notice (usually up to one week, with occasional longer durations).
< i>Create and adhere to Risk Assessments and Method Statements to ensure safe working practices.
• Meet SLA deadlines and maintain quality standards.
• Produce detailed reports, fault analysis, certification, and commissioning documentation.
• Log all service interactions and resolutions in SAP B1.
• Analyse service trends and support warranty reporting.
• Collaborate with Sales, Design, and Production to improve products and support future business opportunities.
• Comply with all Health & Safety, Environmental, Quality, and Trade Compliance policies.

Qualifications & Experience

• Minimum ONC or equivalent in Electrical Engineering
• At least 5 years’ experience in a service engineering role involving global travel
< i>Preferably trained via a structured apprenticeship or formal program

Key Skills

• Strong track record in supporting and repairing industrial control systems
• Excellent organisational, interpersonal, and communication skills
• Proficient in technical documentation and customer reporting
• IT literate with experience in MS Office and ERP systems (SAP B1 preferred)
• Full UK Driving Licence and valid passport essential

What’s on Offer

< i>Salary: £5,000.00 per annum li>A varied and challenging role in a specialist, high-performance engineering environment
• Opportunities for global travel
• Competitive benefits package
• A supportive team and strong emphasis on professional development

Job Types: Full-time, Permanent

Pay: 5,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Reference ID: MFCSE

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job Summary

The Customer Support Manager is responsible for the day to day management of the administration relating to all customer issues.  This role manages the Customer Support Coordinators (CSCs) and takes oversight of all ongoing customers’ issues. The successful candidate will allocate resources including Customer Service Operatives and contractors to undertake work in customers’ homes.  

Working closely with the Customer Service Director, the Customer Support Manager will be responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate. The Customer Support Manager will also deputise for the Customer Service Director when required. 

Primary Responsibilities

Demonstrates role model customer behaviour

• Acts as an inspirational role model across the BU in the delivery of great customer service
• Always demonstrates positive behaviour when discussing or interacting with customers
• Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way
• Acts as point of escalation for complaints and ensures reasons for escalation are regularly reviewed with the team to prevent future escalations
• Builds a shared customer vision across the Customer Service team so they have clarity on what great customer service looks like

Provides engaging leadership and develops a high performing team

• Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone in the BU
• Builds a strong team ethos, promoting shared values and has the ability to get the best out of others
• Treats everyone fairly and with respect, ensuring team members feel valued, included and connected and takes a genuine interest in them
• Recognises and rewards the right attitude, behaviour and performance
• Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
• Inspires and develops team to build their knowledge and skill-set to deliver best-in-class customer service

Drives operational performance to achieve key business objectives

• Drives high performance from their team to consistently achieve SLA’s as measured by the 9-month customer satisfaction metric
• Demonstrates a solution focused approach to ensure SLA’s are achieved and shows a willingness to get into the detail of customer issues and complaints to understand the root cause
• Works to understand blockers to the Customer Service team achieving their SLA’s and puts plans in place to tackle these
• Drives a digital approach to ways of working in the Customer Service team by ensuring new technology is embedded
• Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provides feedback where appropriate to ensure continuous improvement of their service offering
• •
• Supports the Customer Director in effectively managing customer service costs, whether that be managing CSO spend or managing contra-charging with subcontractors

Committed to continuous improvement

• Undertakes analysis to identify repeated customer issues and complaints and works to propose plans for improvement.
• Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
• Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
• Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
• Keeps up to date with house type ranges, products, specifications and new technology in the home, to ensure informed conversations with customers

Experience, Qualifications, Technical Requirements

• Experience in leading teams  
• Experience of working in a customer facing environment
• Demonstration of ability to work independently, prioritise work and take initiative  
• Demonstration of strong organisation skills
• Great Interpersonal, communication and relationship skills.  
• Ability to work in a fast-paced and pressurised environment and able to remain calm ,measured and resilient  
• Housebuilding or related industry experience  
• Experience in management information analysis  

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

The Company:

• Privately owned global technology platform working with universities and leading venues across the globe.
• Backed by a larger global leader in software solution growth.
• A market-leading solution with major growth plans over the next seven years.

The Opportunity:

Join a business that truly dominates the market in its solution space. It already works with over 80% of its target market!

Help transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how it’s done—this is very much a ‘hands-on’ role!

This is a fantastic opportunity to take already solid foundations and further train, develop, and optimise your team.

Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst championing coaching and development of your team!

The Ideal Candidate:

• 3+ years’ experience managing a customer support team within the SaaS sector.
• Experience working with more complex SaaS solutions (multi-product/module).
• Experience within EdTech or further education (either directly or as a user base).
• A genuine leadership mentality: someone who can inspire from the front and develop the team around them.
• An ‘outside the box’ thinker! We are seeking someone who brings new ideas and the confidence to execute them.
• Excellent problem-solving, communication, and conflict-resolution skills.
• The ability to use metrics to drive performance and decision-making. Any experience with AI solutions is beneficial.
• Experience with ITIL or similar frameworks is advantageous.
• Experience and proficiency with SQL.

The Package:

• A base salary up to £60,000, plus bonus.
• 25 days’ holiday, plus bank holidays, plus wellbeing/charity days.
• Enhanced pension, maternity/paternity, and sick pay.
• And more!

ABR Talent are specialist recruitment partners supporting start-up and scale-up SaaS businesses with ‘growth engine’ roles such as Customer Success, Sales, Account Management, and Support. If you are looking to progress your career in this space, get in touch!

We're looking for an organised, friendly, and proactive Customer Service Executive with a knack for great service, logistics, and everything that keeps an office running smoothly.

This is a great opportunity to join a small, established, close knit business with a strong reputation for reliability and service. With two long standing team members retiring, the business is entering a new chapter, and you'll play a key role in helping things run smoothly.

You'll be the heart of the office, supporting customers, scheduling deliveries and keeping day-to-day administration on track. It's a seasonal role, with winter being busier and requiring a focused approach.

Key responsibilities for the Customer Service Executive:

Order Management & Scheduling

• Taking and processing customer orders accurately
• Processing delivery notes
• Managing deliveries due to last minute/unexpected changes & coordinating with drivers
• Maintain Regular Top Up schedule

Customer Service

• Providing a friendly and efficient customer experience
• Answering calls and handling customer queries
• Taking card payments and processing them securely
• Maintaining customer records
• Supporting Bookkeeper with credit control

General Office Support

• Managing office supplies
• Supporting the wider team with general administrative tasks

Skills, attributes and experience required for the Customer Service Executive

• Has previous administrative and customer service experience
• Is confident using Microsoft Office (especially Outlook and Excel)
• Has strong attention to detail and methodical approach
• Calm under pressure, especially during busier periods
• A friendly, team-focused attitude and professional phone manner

What's in it for you?

• Hours: Monday to Friday, 8.30am-4.30pm with 30 minutes lunch (with some flex for right candidate)
• Salary: 29,000 - 32,000 depending on experience
• Benefits: 25 days holiday plus bank holidays
• Pension

Additional Information

• The role is currently based in Middle Barton (OX7), with an imminent move to the Banbury/Brackley
• The closing date for applications is Monday 8 September 2025
• Interviews are expected to take place on Wednesday 17 September 2025

Recruitment Process

This role is being advertised via Employ Direct , a service provided by Cameo Consultancy. As this is an advertising-only service, we are not involved in the selection process.

All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews.

Morgan McKinley, Northern Home Counties are delighted to be partnering with a growing organisation based in Corby , who are looking to appoint a Customer Service Operator on a permanent, full-time basis .

This is a highly varied and hands-on role suited to someone proactive, organised, and confident working with systems and data. The successful candidate will support day-to-day operations across a wide range of UK and international retail and wholesale accounts, ensuring smooth order processing, delivery resolution, returns management, and inventory control.

Main Duties and Responsibilities:

* Process and invoice customer orders accurately and on time

* Maintain and update product ranges and pricing across internal systems and customer portals

* Manage delivery queries, working closely with logistics providers to ensure timely resolutions

* Handle return-to-vendor requests and ensure prompt processing

* Provide daily operational support to retail account teams across multiple markets

* Perform inventory reconciliations with warehouse partners

* Update inventory portals three times weekly

* Maintain and update shared customer tools and provide weekly reporting

Person Specification:

* Previous experience in a customer service, supply chain, or operational support role

* Strong attention to detail, with excellent organisational and time management skills

* Confident using Excel and working with systems and large data sets

* Experience using Microsoft Dynamics 365 Business Central (D365) or similar ERP systems

* Clear and professional communication skills, both written and verbal

* Adaptable, with a team-first mindset and a problem-solving attitude

Additional Information:

* Full-time, office-based role (5 days per week) in Corby

* Annual performance-related bonus of up to 5% , based on company results

* Pension scheme : 4% employee contribution / 6.5% employer contribution

This is a fantastic opportunity to join a collaborative and supportive team, playing a vital role in ensuring high standards of service across a broad customer base.

Working for this busy Manufacturing company based on Finedon Road Industrial Estate, Wellingborough you will be supporting a Team of 4 others within their Customer Care department to cover holiday and sickness for a minimum period of 2-3 months .

You will be a confident communicator with a good telephone mannerideally some Customer service and administration background from either a Call centre or busy office based customer service role. You will computer literate and be working with Word , Excel and Outlook and be a very confident communicator.

Hours will be Full time office based 08.30 - 17.00 Monday to Friday with an hours lunch break.

You will be :
the 1st point of contact for queries and complaints
dealing with Trade queries
dealing with production and delivery issues
a quick learner of systems
responding to email queries
supporting the Team with administration duties

This is a full time office based temporary role that requires someone with immediate availability and be able to commit to working for a minimum of a 2-3 month period. The team is friendly and will provide on the job training with their systems and procedure.

If you are interested in this role don't delay send you CV today.

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.