1275 Global Customer Service jobs in Wainfelin

Join our winning team.

Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?

If you’re ready for a new opportunity with a $9 billion leader that can provide you with stability and exciting challenges, we’d love to hear from you.

The Role at a Glance:

Customer Service / Sales Support Exec
Caerphilly Office Based 3 Days Per Week / Hybrid Working 
Competitive Market Salary 
Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme, Discounted Private Health and More… 
Permanent - Full Time - 35 Hours Per Week

Company: Global Distributor of chemicals & ingredients used in everyday products
Culture: Work with real purpose. Grow how you want to. Be who you are

Your skills / background:  Customer Service, Client Relations, Internal and External Communication, IT Literate, Microsoft Office, CRM Software, Export Trade.

As a Customer Service / Sales Support Exec, you will be the first point of contact for our customers and a vital part of our fantastic Customer Service team. As the face of our business, you play a key role in building loyalty and trust.

What your day might look like:

•   Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts
•   Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business
•   Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
•   Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs
•   Understanding, prioritising and escalating our customers’ issues and following through to resolution
•   Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently

About you:

•   You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP.  
•   A basic understanding of Export Trade would be an advantage. 
•   You delight in investigating customer problems, getting to the root cause and putting them right. 
•   You are friendly, organised and resilient.

Who we are:

With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical & specialty product distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.

Our Values:

+ Serious about safety
+ We do what we say
+ Where people matter
+ Valuable to others
+ Together we win

Sounds like a good fit?  Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.

Your Background / Previous Roles May Include:
Customer Support Representative, Customer Care Agent, Customer Relations Specialist, Customer Support, Client Support Representative, Customer Assistance Representative, Customer Solutions Representative, Customer Service Associate, Client Support Specialist, Customer Service Advisor, Client Relations.

Application notice. We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
 

Join our winning team.

Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?

If you're ready for a new opportunity with a $9 billion leader that can provide you with stability and exciting challenges, we'd love to hear from you.

The Role at a Glance:

Customer S.

WHJS1_UKTJ

Full time : Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. 

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all. 

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask! 

Wondering If You’re What We’re Looking For? 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. 

Wondering What’s In It For You? 

Being part of the EE family brings a huge number of benefits including the below: 

• A great starting salary of £21,620, plus incentives throughout the year 

• Our Smart working model which supports you to create a flexible working routine that works for you 

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year 

• Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work 

• Volunteering days, so you can give back to your local community 

• Optional Private Healthcare and Dental, for you and the family 

• A share scheme where you can invest in the company at a discounted rate 

• 25 days holiday with the option to buy more 

• Optional Pension scheme to protect your future 

• Critical Illness cover 

• Gym membership discounts 

• Discounts off attractions for the family all year round 

The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge 

What Are You Waiting For? 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started! 

Full time : Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. 

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all. 

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask! 

Wondering If You’re What We’re Looking For? 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. 

Wondering What’s In It For You? 

Being part of the EE family brings a huge number of benefits including the below: 

• A great starting salary of £21,620, plus incentives throughout the year 

• Our Smart working model which supports you to create a flexible working routine that works for you 

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year 

• Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work 

• Volunteering days, so you can give back to your local community 

• Optional Private Healthcare and Dental, for you and the family 

• A share scheme where you can invest in the company at a discounted rate 

• 25 days holiday with the option to buy more 

• Optional Pension scheme to protect your future 

• Critical Illness cover 

• Gym membership discounts 

• Discounts off attractions for the family all year round 

The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge 

What Are You Waiting For? 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started! 

Full time : Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. 

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all. 

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask! 

Wondering If You’re What We’re Looking For? 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. 

Wondering What’s In It For You? 

Being part of the EE family brings a huge number of benefits including the below: 

• A great starting salary of £21,620, plus incentives throughout the year 

• Our Smart working model which supports you to create a flexible working routine that works for you 

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year 

• Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work 

• Volunteering days, so you can give back to your local community 

• Optional Private Healthcare and Dental, for you and the family 

• A share scheme where you can invest in the company at a discounted rate 

• 25 days holiday with the option to buy more 

• Optional Pension scheme to protect your future 

• Critical Illness cover 

• Gym membership discounts 

• Discounts off attractions for the family all year round 

The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge 

What Are You Waiting For? 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started! 

Full time : Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. 

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all. 

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask! 

Wondering If You’re What We’re Looking For? 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. 

Wondering What’s In It For You? 

Being part of the EE family brings a huge number of benefits including the below: 

• A great starting salary of £21,620, plus incentives throughout the year 

• Our Smart working model which supports you to create a flexible working routine that works for you 

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year 

• Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work 

• Volunteering days, so you can give back to your local community 

• Optional Private Healthcare and Dental, for you and the family 

• A share scheme where you can invest in the company at a discounted rate 

• 25 days holiday with the option to buy more 

• Optional Pension scheme to protect your future 

• Critical Illness cover 

• Gym membership discounts 

• Discounts off attractions for the family all year round 

The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge 

What Are You Waiting For? 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started! 

Full time : Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. 

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all. 

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask! 

Wondering If You’re What We’re Looking For? 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. 

Wondering What’s In It For You? 

Being part of the EE family brings a huge number of benefits including the below: 

• A great starting salary of £21,620, plus incentives throughout the year 

• Our Smart working model which supports you to create a flexible working routine that works for you 

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year 

• Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work 

• Volunteering days, so you can give back to your local community 

• Optional Private Healthcare and Dental, for you and the family 

• A share scheme where you can invest in the company at a discounted rate 

• 25 days holiday with the option to buy more 

• Optional Pension scheme to protect your future 

• Critical Illness cover 

• Gym membership discounts 

• Discounts off attractions for the family all year round 

The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge 

What Are You Waiting For? 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started! 

Full time : Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. 

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all. 

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask! 

Wondering If You’re What We’re Looking For? 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. 

Wondering What’s In It For You? 

Being part of the EE family brings a huge number of benefits including the below: 

• A great starting salary of £21,620, plus incentives throughout the year 

• Our Smart working model which supports you to create a flexible working routine that works for you 

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year 

• Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work 

• Volunteering days, so you can give back to your local community 

• Optional Private Healthcare and Dental, for you and the family 

• A share scheme where you can invest in the company at a discounted rate 

• 25 days holiday with the option to buy more 

• Optional Pension scheme to protect your future 

• Critical Illness cover 

• Gym membership discounts 

• Discounts off attractions for the family all year round 

The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge 

What Are You Waiting For? 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started! 

Full time : Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. 

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all. 

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask! 

Wondering If You’re What We’re Looking For? 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. 

Wondering What’s In It For You? 

Being part of the EE family brings a huge number of benefits including the below: 

• A great starting salary of £21,620, plus incentives throughout the year 

• Our Smart working model which supports you to create a flexible working routine that works for you 

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year 

• Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work 

• Volunteering days, so you can give back to your local community 

• Optional Private Healthcare and Dental, for you and the family 

• A share scheme where you can invest in the company at a discounted rate 

• 25 days holiday with the option to buy more 

• Optional Pension scheme to protect your future 

• Critical Illness cover 

• Gym membership discounts 

• Discounts off attractions for the family all year round 

The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge 

What Are You Waiting For? 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!