121 Global Operations jobs in the United Kingdom

Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?

We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team in Welwyn (Hybrid basis with 2 days minimum in the office).

Our client requires a Global Clinical Operations Lead. They are committed to rewarding their employees for their impactful challenging work, so here are the perks:

• Hybrid (2 days in office), providing flexibility when able
• Free parking onsite
• 25 days holiday per annum + recognised bank holidays

You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements:

• Customer-Centricity: Prioritise patient and site needs, fostering a customer-focused culture that drives growth and innovation.
• Growth Mindset: Embrace learning, encourage others to do the same, and take on new experiences and risks.
• Enterprise View: Advocate for the broader organizational goals, understanding trade-offs and resource impacts.
• Diversity, Equity & Inclusion: Promote a diverse and inclusive environment, ensuring all voices are heard and valued.
• Organisational & Problem-Solving Skills: Efficiently plan and manage clinical operations programs.
• Communication: Transparent, strategic, and effective in both speaking and listening.
• Leadership: Inspire and collaborate with diverse teams.

You will also be responsible for:

• Responsible for ensuring the seamless execution of all operational aspects of one or more studies across all phases (start-up, conduct, and closeout), in compliance with ICH / GCP and relevant regulatory standards.
• Develops and monitors study timelines, budgets, risks, and operational plans, ensuring quality and compliance, while incorporating diversity and inclusion strategies as applicable.
• Manages the selection, oversight, and closure of study-related vendors, ensuring smooth operations, tracking budgets, and approving related invoices.
• Oversees country-specific study operations, collaborating with country COLs and third-party CROs (when applicable) to ensure effective and efficient study implementation.
• Serves as the primary point of contact for country COLs, providing oversight of study performance, addressing issues, and coordinating corrective actions as needed.
• Collaborates with global and local teams to respond to regulatory inquiries and audits from IRBs, Health Authorities, and Ethics Committees, ensuring adherence to best practices and consistent study execution.
• Facilitates communication with stakeholders through various channels (calls, newsletters, etc.), keeping them informed of study progress, timelines, risks, and operational plans, ensuring alignment across regions.
• May work with the Global Patient Partner to incorporate the patient's voice and perspective into the study strategy.
• Ensures the timely distribution of key study documents (protocols, ICFs, manuals) to country COLs.
• Potentially develops and implements a study-specific diversity plan.

If you are interested in this excellent Global Clinical Operations Lead role, please apply here or get in touch with Chloe Mccausland at Clearline Recruitment.

Job Title: Global Clinical Operations Lead
Location: Welwyn (Hybrid - 2 days minimum in office)
Salary: 339.27 - 376.97 per day (PAYE) OR 450.00 - 500.00 per day (UMB)
Full Time: 37.5 hours per week
6 Month Contract (Inside IR35)

Company Description:
McDonald's is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald's, but to build a better McDonald's.
We are moving fast and are adding to our outstanding team. Joining McDonald's means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together. Over the last couple years, we've launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.
We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners.
Company Vision and Culture
Our Global vision is to build a better McDonald's and we are working hard to be the best-loved restaurant company.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
Job Description:
We are seeking a highly skilled and detail-oriented individual with tax compliance and global provision experience to join our Tax team in London. In this role, this individual will be responsible for oversight of tax activities across several countries including supporting tax compliance, Local Statutory and US GAAP reporting, managing local market tax strategy, and supporting local tax audits and dispute resolutions. This role involves close collaboration with global Tax teams, external providers, and partnering with the business to support efficient and accurate tax activities.
Key Responsibilities:
Global Stakeholder Management:
+ Collaborate closely Market Tax and Finance professionals located across EMEA region to ensure tax compliance and reporting obligations are met across multiple countries.
+ Partner with the business to ensure open lines of communication
+ Foster a collaborative and high-performing environment that aligns with McDonald's values and objectives.
Tax Compliance & Tax Accounting Oversight:
+ Collaborate with market leadership across multiple countries to perform joint review and sign-off of corporate income tax and VAT filings.
+ Support Markets in preparing market tax projections for US GAAP reporting including return-to-provision analysis and calculations subject to management discretion
+ Stay updated on changes in tax regulations and communicate their implications appropriately to other stakeholders.
+ Ensure market alignment with global business policies and procedures for tax reporting and compliance.
+ Identify process, data, and technology synergies across global tax reporting.
Tax Strategy Planning, Governance & Controversy:
+ Maintain a local market tax strategy and governance framework that aligns with the global tax strategy.
+ Support local tax audits, settlements, and broader dispute resolution processes.
+ Support Global Tax team in managing high-profile tax controversy matters, ensuring appropriate resourcing and a coordinated response.
+ Collaborate with the local market leadership to identify and understand market-specific tax structuring opportunities.
+ Work closely with regional leadership to identify and implement tax structuring opportunities at the local level.
Performance & Metrics:
+ Adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) related to tax compliance and reporting.
+ Monitor performance metrics to identify areas for improvement and take proactive measures to meet or exceed targets.
+ Collaborate with global team members to optimize workflow processes and ensure timely delivery of services.
Communication and Collaboration:
+ Act as the primary Tax point of contact within the select countries for internal stakeholders.
+ Coordinate with market tax teams to support audit requests and ensure compliance.
+ Build and maintain strong relationships with global Tax leaders, Finance, Legal, and IT teams.
Who we're looking for:
+ A tax professional with extensive experience in direct and/or indirect tax compliance and reporting.
+ Strong leadership and team management skills including proven experience in managing teams and delivering results through others.
+ In-depth knowledge of global direct, indirect, and transfer pricing laws, regulations, compliance requirements, and US GAAP reporting.
+ High degree of business acumen, understanding end-to-end finance and tax reporting processes and related dependencies
+ Strong analytical and strategic thinking skills, with a proven ability to oversee detailed tax computations and compliance activities.
+ Excellent interpersonal and communication skills, capable of building strong relationships with internal and external stakeholders.
+ Experience working with third-party outsourced providers and familiarity with financial systems such as Oracle Cloud, Vertex, and OneSource.
+ Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple activities simultaneously.
Qualifications:
+ Bachelor's degree in Accounting, Finance, Taxation, or a related field; CPA, CMA, or other relevant professional certifications desirable
+ Professional qualification in Tax and Accounting preferred
Additional Information:
At McDonald's we are People from all Walks of Life.
People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
Requsition ID: REF9355D_74400071336367

PURPOSE AND SCOPE:

This position directs the activities of two key and tightly integrated teams within the Payroll Operations department responsible for paying Fresenius Medical Care employees.  The position is responsible for directing the activities of the core processing team which provides daily support to all our employees in preparation for each payroll cycle.  The position also directs the activities of the systems operations team within the department which is responsible for all payroll job scheduling and execution, table maintenance, system testing, and systems development, process improvement and system optimization.

 

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Direct the execution of all payroll project and enterprise-wide initiatives, including working with the payroll management team to establish appropriate priorities.  Work closely with IT to monitor the progress of all Quality Center requests and provide support and guidance to IT. 

• This position reports to the Vice President Payment Operations.  4 Payroll Supervisors and the Sr. Manager Payroll Systems Operations report directly to this position.  Position also indirectly directs a team of 16 Payroll Coordinators, a Lead Payroll Business Analyst, Senior Payroll Business Analyst, and a Payroll Operations Specialist.  Person is expected to coach and counsel team members and is responsible for conducting annual performance reviews.

• Work with Vice President Payment Operations to define and develop the department's long-term strategic goals in coordination with the company's objectives.  Establish annual payroll operational goals and objectives and provide continuous feedback on progress.

• Work with business management to ensure that Payroll receives paperwork and time data timely and accurately. Maintain close interaction with key personnel in other areas of the organization.  Participate in special projects as needed, including planning for acquisition activity.

• Ensure project documentation and deliverables conform to process standards and meet business and operational requirements. Direct testing activities to ensure systems operate according to specification.  Monitor project work plans and timelines.

• Coach, lead, and focus on team members development.  Encourage team participation in developing and implementing enhancements to methods and procedures and by sharing ideas with others.  Ensure team members are kept informed of best practices and processing efficiencies.

• Identify opportunities for process improvement including cost reduction.  Promote standardization and best practices across all business segments. Present business case for implementing solutions. Negotiate with outside vendors as needed.

• Direct staff responsible for the core processing activities required to prepare for each payroll cycle.  This includes employee file maintenance, reviewing audit reports, providing daily support to the field for both PeopleSoft and Kronos, processing special payment requests, and handling daily off-cycle (manual) check requests.  Responsible for coordinating all expatriate and inpatriate activity.

• Direct a staff responsible for the planning, scheduling, coordination, and execution of all payroll system processes in both the PeopleSoft HR/Payroll and Kronos applications.

• In coordination with IT and other payroll personnel, direct all payroll systems development and implementation, including upgrades, updates, and applying patches.  Direct implementation of new technology and oversee new functionality development while providing recommendations on production implementation.

• Assess training requirements and develop and conduct training sessions to ensure that all team members are consistently and continuously trained in PeopleSoft, Kronos, and other key applications.  Ensure existing documentation is accurate and up-to-date.  Oversee that appropriate training is conducted for all new team members.

• Help to resolve payroll issues escalated by team members. Position requires a thorough and detailed understanding of the daily activities of the processing and systems operations teams in order to provide guidance, assistance, and direction.  Incumbent must be able to fulfill the job duties of the direct staff, as needed.

• Ensure appropriate backup coverage by reacting to planned and unplanned absences.  Assist in developing, maintaining, and coordinating emergency backup and evacuation plans in order to minimize any critical impact on production activities.

• Apply quality improvement techniques by utilizing data measurement to identify root cause and implement corrective action in areas where improvement is needed.  Conduct statistical reporting to provide feedback to management and field personnel. 

• Oversee HR Employee Service Center (ESC) issues that escalate to a tier-2 payroll level through the case management software.  Ensure that payroll personnel are responding to and closing all cases in a timely manner.

• Identify trends in cases requiring tier-2 payroll support and work with ESC personnel to assess whether certain activity could be handled by tier-1 support.  Assist with additional payroll training for ESC team members as needed.

• Identify opportunities to improve the level of payroll customer service to all employees.  Analyze case management data and processes, conduct periodic surveys, form focus groups, and benchmark best practices.

• Initiate quality assurance measures by developing tools to perform periodic database audits in order to ensure validity of employee data.

• Assist in responding to all internal and external audit reviews.  Ensure that established policies and procedures are followed by the Payroll team members by conducting monthly random reviews.

• Oversee the maintenance of payroll content on the HR Employee Service Center portal and Company intranet.

• Assist in defining Payroll's Standard Operating Policies & Procedures (SOP&Ps), including documenting, implementing, and enforcing those SOP&Ps.

• Develop, document, implement, and comply with all defined Sarbanes Oxley key and other internal controls. Comply with all departmental objectives, government regulations, and company policies. 

• Other duties as assigned.

 

 

RELATIONSHIPS

Internal Contacts:  The position involves extensive interaction with all Payroll employees, and will also work with personnel in other administrative functions including IT, Accounting, Treasury, and Human Resources.  Work closely with Corporate personnel and field management as needed.

 

External Contacts:  Need to effectively work with outside vendors and suppliers as necessary.  May need to interact with financial institutions and vendor(s) handling paycheck printing and garnishment administration.

 

EDUCATION :

• Bachelor's Degree in Finance, Accounting, or Business Administration is preferred.
• Certified Payroll Professional Certification is a plus.

 

EXPERIENCE AND REQUIRED SKILLS:

• 8+ years of Payroll experience, including managing projects in a large organization (5,000 employees or more).
• Must have 6+ years supervisory experience, preferably supervising at least 3 people.
• Strong knowledge of payroll concepts and processes.
• Strong understanding and working knowledge of the PeopleSoft HR/Payroll application, preferably version 9.2 or higher.
• Strong working knowledge of the Kronos timekeeping system.
• Basic understanding of the general ledger and payroll taxes in a multi-country e nvironment.
• Strong knowledge and comfort with systems applications, including advanced functionality with Microsoft Office.
• Proven ability to identify problems and take initiative to implement corrective action.
• Ability to continuously think of ways to perform job duties more efficiently and effectively.
• Exceptional communication, organizational, customer service, interpersonal and analytical skills.
• Experience in a high volume and multifaceted environment is required with the ability to meet deadlines.
• Strong focus on controls and adherence to all established policies and procedures.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Day to day work includes desk and personal computer work. The position may require overnight travel to various locations within the organization, and travel for meetings may also be required. The work environment is characteristic of a business office facility with air temperature control and moderate noise levels.

 

Must be able to work as needed, including all days of the week, in order to be available and provide assistance to all team members.

 

.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.
**Discover Impactful Work**
The **Senior Manager Sales Operations** will define, lead, and implement sales operations solutions across Sales Analytics, GTM modelling, Territory Alignment & Sales Compensation for the Microbiology division globally. The role is a key driver of revenue growth through having a clear vision on how the function drives revenue performance with accountability for execution, training and adoption of tools & processes. The ideal candidate will have a strong focus on detail with a passion to understand, develop, improve, and streamline sales data and processes to better guide teams in setting and driving sales strategies.
**What will you do?**
+ Responsible for scenario modelling of the annual sales GTM project aligning to commercial strategy across revenues of $650M + annually
+ Lead annual sales compensation review, providing key insights & developing recommendations that drive growth & are aligned to business & market dynamics
+ Ownership of the overall territory alignment process & execution across multiple systems
+ Deployment of annual quota setting process globally
+ Management of team of 5 analysts responsible for technical deployment, maintenance & support of a complex suite of reports & analytics used to drive growth, understand performance dynamics & calculate sales compensation payments
+ Trusted business partner to Senior Regional & Global Sales leadership, providing metrics, insights, and recommendations to enhance and drive sales team performance
+ Build robust sales analytics roadmap in collaboration with Sales, IT and group partners to focus on enhanced user experience, data insights & standard work enablement
+ Partner strongly with Sales Effectiveness & Sales Training teams to deliver best in class sales enablement experience for our sales teams across the globe
+ Chair quarterly sales compensation council, providing recommendations & support to the council to help set precedents that ensure consistent application of fair & equitable treatment of complex sales compensation challenges
+ Develop & implement governance policies, procedures & process to ensure data is high quality & maintained effectively
+ Continually evolve & assess analytic offering to track & sales force effectiveness strategies & tool utilization
+ Set up, roll out, maintain & track revenues from internal lead sharing program
+ Deployment & maintenance of the sales operations bowler to ensure effectiveness of the function
+ Working closely with HR business partners on key projects
+ Provide project management of key sales operations initiatives
+ Responsible for the adoption & utilisation of PPI methodologies within
**How you will get here**
+ Bachelor's degree
+ 8 years + of relevant work experience
+ 5 years + direct line management experience
+ PBI & Salesforce.com expert with proven track record of deploying scalable tools across diverse geographies
+ Programming languages desirable
**Knowledge, Skills, Abilities**
+ Strong commercial orientation with a passion to understand, develop, improve, and streamline sales tools to better guide sales teams in setting selling strategies!
+ Strong leadership skills, experience with organization change management & coaching teams to deliver outstanding performance
+ Proven track record of managing & delivering complex projects.
+ Ability to implement new technologies that support commercial productivity and revenue generation.
+ In depth practical experience of process improvement methodologies with significant tangible results
+ Intellectually curious with a passion for results, skilled at asking questions for a deeper understanding.
+ Adept at challenging the status quo to identify organizational needs, investigate, and implement new technologies or processes to support commercial ambition.
+ Must be able to analyse and interpret data elements and make recommendations for change/improvement.
+ A great teammate with a bias for action and driving projects to fruition & working cross functionally
+ Excellent interpersonal and communication skills (both verbal and written)
+ Ability to interact professionally with a diverse group including Sales & Functional leaders at all levels
+ Ability to travel up to 25%
**What's in it for you:**
Thermofisher is an equal opportunities employer The role comes with a package including, pension, private health care, annual bonus and insurance. It is also a wonderful chance to be part of a diverse distributed team!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ( . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Ralliant's Treasury team manages the Company's financial resources, establishing the liquidity necessary to support its operations and meet its obligations. Together with Ralliant's operating companies, Treasury creates and sustains a comprehensive banking infrastructure to serve every geographic location. Treasury drives companywide risk management strategy, employing tools to mitigate interest rate and foreign currency risk. The team also manages bank and rating agency relationships, and leads activities related to the issuance of long-term and short-term capital.
**Position Overview**
We are seeking a skilled Senior Analyst, Global Treasury Operations to join our team. This person will become an expert in Ralliant's non-U.S. banking structure, including single- and multi-currency cash pools. Together with the Company's banking partners, they will ensure the liquidity needs of our operating companies are met. Additional responsibilities include supporting the Treasurer in strategic activities, such as cash pool rebalancing, repatriation, and technology implementations. The ideal candidate will be a detail-oriented problem solver who seeks opportunities for automation, process improvement, and organizational simplification. This person should be able to work independently, while leveraging resources inside and outside the organization
**Key Responsibilities**
? Collaborate with operating companies to identify new or changing banking needs
? Perform bank account maintenance, including, but not limited to, openings and closings, signatory updates, balance monitoring, and funding
? Oversee the administration and maintenance of bank portals
? Process regulatory and compliance documentation, such as KYC, AML, FBAR, SOX, EMIR, etc.
? Identify and execute bank account optimization opportunities, with an eye towards simplification and fee reductions
? Execute wire transfers and ACH payments, ensuring adherence to company procedures
? With the Treasurer, support tax and legal in developing and executing cash repatriation strategies
? Monitor the Company's foreign currency exposures and prepare analyses to quantify risk and develop mitigation strategies
? Constantly monitor economic and regulatory changes, identify impact to the Company, and recommend / implement response(s)
? Support RFPs and eventual implementation of new technology resources, such as a Treasury Management System or FX trading / hedging software
? Prepare documentation for quarterly and annual filings, as well as other periodic reports
? Assist with the issuance of letters of credit and guarantees
? Prepare the quarterly outstanding LC report and submit it to the accounting team
? Alongside internal audit, maintain a strong control infrastructure, continuously evaluating to introduce new controls or eliminate obsolete ones
**Required Qualifications:**
? Bachelor's degree in business, economics, or other relevant major
? 4-6 years of corporate treasury experience with a large, multinational company
? Experience managing a sizeable portfolio of non-U.S. bank accounts, including multicurrency, single currency, notional, and physical cash pools
? Strong analytical mindset, focused on continuous improvement and simplification
? Ability to lead projects and streamline processes independently, including process automation and IT system implementations
? Significant experience with Microsoft Excel, including financial modeling utilizing a complex set of assumptions; familiarity with best practices, including usage of keyboard shortcuts
? Strong knowledge of Microsoft PowerPoint, including presentation creation
? Impeccable attention to detail; ability to deliver high-quality work in a fast-paced environment
? Strong communication and collaboration skills, with the ability to work effectively across teams and with external banking partners
? Flexibility to take on new responsibilities as job evolves; willingness to do what it takes with a positive, can-do attitude
**Preferred Qualifications:**
? CTP and or CPA
? Previous utilization of Bank of America CashPro
? Experience implementing Treasury Management Systems or other complex SAAS programs
? Experience with programs such as Kyriba, GTreasury, and Bloomberg
? Experience with FX tools such as Chatham Financial and FX All
? Experience with ERPs, such as Oracle and SAP
**Ralliant Overview**
Every day, engineers transform scientific potential into real-world impact, reshaping how we live and work. At this pivotal moment in technology, Fortive is creating a focused, standalone company poised to capitalize on powerful long-term trends with mission critical technologies advancing an electrified and digital future. Our team of scientists, engineers, and technologists is joining forces to pioneer solutions that will shape the future of industry.
Introducing Ralliant Corporation, a global technology company uniting trusted brands solving tough challenges to speed breakthroughs at leading companies, research institutions, and governments, across the semiconductor/communications/diversified electronics, industrial manufacturing, utilities, and aero, defense, and space industries.
Ralliant is fueled by a global team of changemakers, committed to continuous improvement and a strong culture rooted in disciplined execution. For more information please visit: Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

Description

AWS is looking for a Senior Sales Operations Analyst to join their Global Sales Strategy & Operations team in the United Kingdom and Ireland. This role combines hands-on analytics with operational excellence, where you'll use data analysis and modelling to support Sales Leaders and their teams. You'll play a key role in maintaining business health and driving data-informed decisions across the region.

You will support EMEA Sales managers as well as Sales Strategy & Ops leaders on running sales processes aligned to day-to-day execution of the business as well as driving implementation of new mechanisms to continuously drive productivity improvement in our sales teams. You will be the central SME for operational requests raised by EMEA's sales teams, owning resolution or collaborating with internal end-users and cross-functional international teams to solve problems and deliver successfully against high standards.



Key job responsibilities

You should be passionate about working with data and developing and owning process improvements to standardize, automate and optimize central processes in a scalable approach. You will be collaborating with Sales Operations teams and Sales leadership to define, land and execute against our strategic priorities for the AWS CS EMEA business. Your analytic skills, strong business judgement and focus on our core operational inputs will make you a critical partner to Sales and Sales Strategy & Ops leaders as you help them execute, identify gaps and remove barriers to execution.

The ideal candidate thrives in a dynamic environment, demonstrates strong analytical capabilities, and can translate data into meaningful business insights while maintaining high operational standards. This role offers immediate impact opportunities through accurate reporting and strategic analysis that directly supports our sales organization's success.



About the team

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.



Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS?

Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.



Mentorship & Career Growth

Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.

Basic Qualifications

- - Experience with sales CRM tools such as Salesforce or similar software

- - Experience using Microsoft Excel to manipulate and analyze data

- - Experience defining, refining and implementing sales processes, procedures and policies or equivalent

- - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Preferred Qualifications

- Experience working within a high-growth, technology company

- Experience in finance, business management and sales operations

- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

AWS is looking for a Senior Sales Operations Analyst to join their Global Sales Strategy & Operations team in the United Kingdom and Ireland. This role combines hands-on analytics with operational excellence, where you'll use data analysis and modelling to support Sales Leaders and their teams. You'll play a key role in maintaining business health and driving data-informed decisions across the region.

You will support EMEA Sales managers as well as Sales Strategy & Ops leaders on running sales processes aligned to day-to-day execution of the business as well as driving implementation of new mechanisms to continuously drive productivity improvement in our sales teams. You will be the central SME for operational requests raised by EMEA's sales teams, owning resolution or collaborating with internal end-users and cross-functional international teams to solve problems and deliver successfully against high standards.



Key job responsibilities

You should be passionate about working with data and developing and owning process improvements to standardize, automate and optimize central processes in a scalable approach. You will be collaborating with Sales Operations teams and Sales leadership to define, land and execute against our strategic priorities for the AWS CS EMEA business. Your analytic skills, strong business judgement and focus on our core operational inputs will make you a critical partner to Sales and Sales Strategy & Ops leaders as you help them execute, identify gaps and remove barriers to execution.

The ideal candidate thrives in a dynamic environment, demonstrates strong analytical capabilities, and can translate data into meaningful business insights while maintaining high operational standards. This role offers immediate impact opportunities through accurate reporting and strategic analysis that directly supports our sales organization's success.



About the team

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.



Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS?

Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.



Mentorship & Career Growth

Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.

Basic Qualifications

- - Experience with sales CRM tools such as Salesforce or similar software

- - Experience using Microsoft Excel to manipulate and analyze data

- - Experience defining, refining and implementing sales processes, procedures and policies or equivalent

- - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Preferred Qualifications

- Experience working within a high-growth, technology company

- Experience in finance, business management and sales operations

- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
AWS is looking for a Senior Sales Operations Analyst to join their Global Sales Strategy & Operations team in the United Kingdom and Ireland. This role combines hands-on analytics with operational excellence, where you'll use data analysis and modelling to support Sales Leaders and their teams. You'll play a key role in maintaining business health and driving data-informed decisions across the region.
You will support EMEA Sales managers as well as Sales Strategy & Ops leaders on running sales processes aligned to day-to-day execution of the business as well as driving implementation of new mechanisms to continuously drive productivity improvement in our sales teams. You will be the central SME for operational requests raised by EMEA's sales teams, owning resolution or collaborating with internal end-users and cross-functional international teams to solve problems and deliver successfully against high standards.
Key job responsibilities
You should be passionate about working with data and developing and owning process improvements to standardize, automate and optimize central processes in a scalable approach. You will be collaborating with Sales Operations teams and Sales leadership to define, land and execute against our strategic priorities for the AWS CS EMEA business. Your analytic skills, strong business judgement and focus on our core operational inputs will make you a critical partner to Sales and Sales Strategy & Ops leaders as you help them execute, identify gaps and remove barriers to execution.
The ideal candidate thrives in a dynamic environment, demonstrates strong analytical capabilities, and can translate data into meaningful business insights while maintaining high operational standards. This role offers immediate impact opportunities through accurate reporting and strategic analysis that directly supports our sales organization's success.
About the team
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- - Experience with sales CRM tools such as Salesforce or similar software
- - Experience using Microsoft Excel to manipulate and analyze data
- - Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
Preferred Qualifications
- Experience working within a high-growth, technology company
- Experience in finance, business management and sales operations
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**What if you could do the kind of work the world needs?**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
**Position Overview:**
We are seeking an experienced operations support leader for the Horizon operations environment to lead and oversee all production related service resolutions for a global Oracle implementation. The Senior Technical Manager, Global ERP Operations will report to the Director, Horizon Operations Support to help shape and lead Horizon Operations support and management across the globe, ensuring robust, secure, and high-performing applications and services.
**A little more about your role.**
This role will be responsible for managing a wide range of critical functions, including production application support, process improvement as it pertains to Operations Support, key performance indicators, employee experience, ensuring Service Level Agreements are met, interface with our managed service provider with responsibility for the L1 Service Desk, and other related duties. As a Senior Technical Manager, you will work alongside other Horizon leads to support one another and provide a best-in-class service to our global stakeholders.
**Key Responsibilities:**
+ Demonstrate strong analytical thinking and curiosity when identifying issues and proposing solutions.
+ Bring technical expertise to the role, including proficiency in Artificial Intelligence and programming skills.
+ Exhibit a high level of front-line focus, assessing employee satisfaction, addressing their needs effectively, and improving communication processes.
+ Communicate clearly and effectively with team members, stakeholders, and customers.
+ Manage major incident bridges with calmness and experience, ensuring timely resolution, formalized communication of impact, and minimal impact to the business. Drive Lessons Learned and Root Cause Analysis (RCA) on all P1/P2 incidents and some business-impacting P3 incidents to prevent recurrence.
+ Develop and maintain the strategy for Operational Support to the Oracle Fusion environment, collaborating with global leads to set clear objectives.
+ Oversee the health and performance of Oracle Fusion, ensuring high availability and reliability.
+ Build and maintain the monthly operations scorecard with insights, preparing for executive leadership briefings with a data-driven approach.
+ Work closely with software managed service providers to ensure SLA adherence, process improvements, improvement of first call resolution of tickets, and ongoing training for the Service Desk. Coordinate with cross-functional teams to investigate and resolve application issues and outages promptly, identifying trends and implementing process improvements.
+ Support the lead on the Change Advisory Board (CAB) process, understanding upcoming production impacts, and implementing appropriate production governance processes to ensure high quality and proactively reduce incidents.
+ Develop strategies to enable employees to self-serve issues by collaborating with the OneIT organization, Organizational Change Management (OCM) team, and other enabling teams.
**What we will be looking for you to demonstrate.**
+ Bachelor's degree in Information Technology, Computer Science, or a related field. A master's degree is desired. Equivalent experience, in lieu of a degree, will be considered
+ Global Team Leadership experience
+ Experience in supporting a large, multi-national operations environment
+ Experience with Oracle Fusion preferred
+ Experience or aptitude in developing and holding training sessions for IT staff, virtually or in person as required
+ A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
+ Solid knowledge and experience of ServiceNow
+ Process orientated with a methodical and planned approach to achieving goals
+ Be comfortable with ambiguity, thrive on change and engender a collaborative approach
+ Hands-on experience of the ITSM work management system, ServiceNow
+ Proven experience of line management and the development of individuals within a matrix organization structure. Track record in team transformation and team building
+ Experience of work to (and exceeding) Service Level Agreements
+ Excellent analytical, problem-solving and communication skills (both verbal and written)
+ Can build effective working relationships across the program and achieve desired outcomes through effective engagement and communication
+ Experience in process optimization, effectiveness, and improvement
+ Familiarity with IT governance and compliance standards
+ Proven track record of managing complex applications operations in a multi-site, multi-national environment.
+ Strong knowledge of industry-standard tools and best practices related to SDLC, DevOps and security
+ Experience with cloud services and hybrid IT environments is a significant advantage.
If you are a seasoned IT leader with a passion for driving excellence, we encourage you to apply and be a key contributor to our global success.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can. Apply today.**
#LI-ES1
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._