1913 Gymshark jobs in West Midlands

About Us: 20 Hours

Location : Solihull

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.

Key Responsibilities:

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym : Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development : Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift : Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

About Us: 2 x 12 Hours

Location: Worcester

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.

Key Responsibilities:

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym : Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development : Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift : Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

About Us: 12 Hours

Location: Bullring, Birmingham

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.

Key Responsibilities:

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym : Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development : Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift : Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

• Exceeding individual and team sales targets.
• Providing outstanding customer service and building strong customer relationships.
• Assisting customers with product selection and providing expert advice.
• Processing sales transactions accurately and efficiently.
• Maintaining stock levels and ensuring merchandise is displayed attractively.
• Opening and closing the store as required.
• Handling customer inquiries and resolving issues promptly and professionally.
• Training and mentoring new sales associates.
• Contributing to a positive and collaborative team environment.
• Ensuring store cleanliness and organization.

• Proven experience in a retail sales role, with at least 2 years in a senior or supervisory capacity.
• Excellent communication and interpersonal skills.
• Strong sales and customer service aptitude.
• Ability to work independently and as part of a team.
• Flexibility with working hours.
• Proficiency in using POS systems.
• A passion for the retail industry and product knowledge relevant to our sector.
• High school diploma or equivalent qualification.

• Engaging with customers in a friendly and professional manner, understanding their needs, and recommending appropriate products.
• Providing expert advice on product features, benefits, and usage.
• Processing sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintaining visual merchandising standards, ensuring products are attractively displayed and the store is clean and organized.
• Assisting with inventory management, including stock counts, replenishment, and receiving deliveries.
• Handling customer inquiries and resolving issues or complaints promptly and effectively.
• Training and mentoring new sales associates, sharing best practices and product knowledge.
• Meeting and exceeding individual and team sales targets.
• Staying up-to-date with product knowledge, industry trends, and competitor activities.
• Collaborating with the store management team to implement sales strategies and promotions.

• Proven experience in a retail sales role, with a strong understanding of sales techniques.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• A genuine passion for customer service and creating positive shopping experiences.
• Ability to work effectively as part of a team and independently.
• Strong organizational skills and attention to detail.
• Flexibility to work varied shifts, including weekends and holidays, as required by the business needs.
• Previous experience in a supervisory or senior role is advantageous.
• A proactive and positive attitude, with a commitment to achieving goals.

• Deliver outstanding customer service, assisting customers with product selection and inquiries.
• Achieve and exceed personal and store sales targets through effective selling techniques and customer engagement.
• Build and maintain a loyal customer base by fostering strong relationships and providing personalized recommendations.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Assist with stock management, including receiving, unpacking, and merchandising new arrivals.
• Contribute to maintaining the store’s visual presentation standards, ensuring a clean and inviting atmosphere.
• Provide product knowledge and demonstrate features and benefits to customers.
• Support the training and development of new sales associates.
• Handle customer complaints and returns professionally and efficiently.
• Collaborate with the store team to achieve overall store objectives.
• Stay up-to-date with product knowledge, promotions, and company policies.

• Previous experience in a retail sales role, preferably in a similar sector.
• Demonstrable success in achieving sales targets and KPIs.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and creating positive shopping experiences.
• Ability to work effectively as part of a team.
• Flexibility to work varied shifts, including weekends and holidays.
• Strong product presentation and selling skills.
• Experience with visual merchandising is an advantage.
• Basic understanding of inventory management processes.
• A positive attitude and a proactive approach to work.

• Deliver outstanding customer service to all shoppers.
• Achieve and exceed personal and team sales targets.
• Maintain product knowledge to effectively advise customers.
• Assist with stock management, including receiving deliveries and replenishing shelves.
• Ensure the store environment is clean, organized, and visually appealing.
• Handle customer feedback and resolve issues effectively.
• Support junior sales staff with training and guidance.

• Previous experience in a customer-facing retail role, preferably at a senior level.
• Strong sales and negotiation skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively as part of a team.
• Flexibility to work various shifts, including weekends.
• A proactive and positive attitude towards customer service.
• Basic understanding of inventory management principles.
• A keen eye for detail in visual merchandising.

Job Title: Seasonal Sales Associate

Part-time £12.30 p/h Commission

FTC until 4th January 2026

Benefits & perks:

• Commission on every item sold

• Staff discount

• Jewellery allowance

• Access to Employee & Family Assistance Programme offering wellbeing & financial support 

The candidate:

We are looking for passionate, sales-driven brand ambassadors. To be a THOMAS SABO brand ambassador, you must be passionate about the brand, our products and our customers.                                                                                                                                         

As we approach Christmas, our busiest time of the year, we strive to ensure that all our customers receive excellent service.

Whether it’s by giving styling tips, help with choosing that perfect gift or promoting our fantastic offers – help us in making their shopping experience truly unforgettable. 

Required: Previous 1 year experience ideally within premium retail

THE COMPANY: THOMAS SABO is an innovative, international lifestyle company, with a passion for creating unique, highly expressive jewellery and accessories that allow you to express your personality.

THE COMMITMENT: At THOMAS SABO, our aim is to foster a supportive and collaborative culture, providing our colleagues with the positive working environment we believe they deserve and as with our eclectic jewellery collections, we celebrate diversity.  We are passionate about inclusivity and promote equality. We are committed to providing a supportive workplace where everyone in our team feels valued, included and most importantly, can be themselves at work.

At its core, the THOMAS SABO vision is inextricably linked to that of Thomas Sabo himself: our founder, visionary and mentor.   We take our responsibility to the environment seriously and are committed to our relationships with customers, partners and place paramount importance on our colleagues.

THOMAS SABO is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.