62 Help Desk Analyst jobs in Cambridgeshire

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description attached to the bottom of this webpage.

Normal working pattern for this role:

Our working patterns are non-contractual.   Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for 

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Our co-op will only recruit individuals who have passed the school leaver’s age.  To find out the school leaver age please visit the following link;   

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including S tream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description attached to the bottom of this webpage.

Normal working pattern for this role:

Our working patterns are non-contractual.   Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for 

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Our co-op will only recruit individuals who have passed the school leaver’s age.  To find out the school leaver age please visit the following link;   

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including S tream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnosing and resolving technical issues related to our products and services.
• Guiding customers through product features, setup, and troubleshooting steps.
• Escalating complex technical issues to higher-level support or relevant departments when necessary.
• Documenting customer interactions, issues, and resolutions accurately in the CRM system.
• Providing feedback to the product development team on common customer issues and suggestions for improvement.
• Maintaining a high standard of customer service and ensuring customer satisfaction at all times.
• Keeping up-to-date with product knowledge and technical specifications.
• Adhering to company policies and procedures for customer support.
• Contributing to a positive and collaborative team environment.

• Provide advanced technical support and troubleshooting for our suite of software and hardware products.
• Respond to customer inquiries via phone, email, and chat, demonstrating a high level of professionalism and empathy.
• Diagnose and resolve complex technical issues, escalating to higher-level support or engineering teams when necessary.
• Educate customers on product features, functionality, and best practices.
• Create and maintain comprehensive documentation of support interactions, solutions, and FAQs.
• Contribute to the continuous improvement of support processes and knowledge base content.
• Identify trends in customer issues and provide feedback to product development and engineering teams.
• Manage customer relationships, ensuring satisfaction and retention.
• Train and mentor junior support staff on technical issues and customer service protocols.
• Participate in product testing and provide feedback on usability and functionality.
• Handle customer complaints and navigate difficult situations with patience and expertise.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 5 years of experience in a technical support or customer service role, preferably within the tech industry.
• Proven ability to diagnose and resolve complex technical problems for software and/or hardware.
• Excellent communication, interpersonal, and active listening skills.
• Strong understanding of IT systems, networking concepts, and common software applications.
• Experience with CRM systems and ticketing platforms.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Proficiency in troubleshooting methodologies and root cause analysis.
• Strong organisational skills and the ability to manage multiple priorities.
• Experience in mentoring or leading a support team is highly desirable.

• Starting salary of £24,670
• Industry leading training and development
• Support in training towards ARLA – NFOPP qualifications (additional £1000 salary once qualified
• Generous holiday entitlement, plus a day off for your birthday.
• Clear career progression opportunities
• Collaborative, rewarding and fun environment
• Team incentives
• Company Pension
• Life Insurance
• 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
• Employee discounts and Wellness programme
• Enhanced maternity and paternity leave

• Administering Tenancy Deposit Scheme referrals by liaising with landlords, tenants, branch staff and client accounting
• Advising and obtaining instructions from landlords and tenants at the end of the tenancy
• Draw up schedule of costs based on checkout report
• Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits

• Customer service and administration skills
• Detail oriented, organised and solid administration skills
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Life assurance

Kier Rewards

Additional holiday purchase opportunities

Matched pension scheme up to 7.5%

Enhanced family leave & policies

Share plan schemes

Free health & wellbeing services

Opportunity to purchase health benefits & insurance

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We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon, working on our Anglian Water Alliance

Location: Fully office based in Huntingdon, Cambridgeshire

Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.

Your day to day will include:

• Act as a key interface with customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
• Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
• Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
• Assist with the scheduling and planning of works

What are we looking for?

This role of Customer Service Advisor is great for you if you hold:

• Experience within a customer service environment, particularly over the phone within an office/ depot
• Excellent IT and communication skills

We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.

If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.

There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier

• Customer Service Advisor Job

• Location: Huntingdon

• Vacancy ID: 8351
• Background check: None
• Flexible Working: Yes
  
  Flexible working could include part time, job share, condensed hours, or flexible start/end times.

Customer Service Administrator

Raunds

Long term ongoing temporary

Full-time hours

£12.37 per hour (will increase after 12 weeks to £13.61) plus overtime available

Are you an organised individual able to prioritise a heavy workload?

Are you technically minded and able to solve problems?

Are you an efficient administrator who pays great attention to detail?

If this sounds like you and you're available immediately we'd like to hear from you!

Key responsibilities & duties of the Customer Service Administrator include:

• Dealing with enquiries from internal customers over the telephone and via email.
• Logging issues and problem solving.
• Following procedures and processes to resolve customer issues.
• Administrative tasks, including updating systems and sending emails.
• Raising credits.

Skills and Experience required for the Customer Service Administrator include:

• A confident communicator with an excellent telephone manner.
• Efficient administration skills and good attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to remain calm under pressure.
• IT Literate including Outlook, Excel, Word
• Flexibility, as overtime and weekends are occasionally required.

Additional details:

• Rotational shifts: 8am-4pm / 10am - 6pm / 8.30am - 5pm
• Up to 10 Saturday mornings per annum, 8am - 12pm
• *for the first few months and initial training you won't do the full rotation or weekends, instead starting with 8.30 - 5.
• Overtime paid at time and a half

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.
Impact Recruitment is an employment agency working on behalf of our client.

All responses will be managed in accordance with GDPR

• Lead, train, and motivate a team of customer service representatives to achieve service excellence.
• Oversee daily operations of the customer service team, ensuring efficient query resolution and support.
• Handle escalated customer complaints and complex issues, providing timely and effective solutions.
• Monitor team performance metrics, including response times, resolution rates, and customer satisfaction scores.
• Implement and enforce customer service policies and procedures to ensure consistency and quality.
• Conduct regular performance reviews and provide constructive feedback and coaching to team members.
• Identify training needs and coordinate development opportunities for the team.
• Contribute to the development of customer service strategies and best practices.
• Liaise with other departments to resolve customer issues and improve overall service delivery.
• Utilize CRM systems and other support tools to manage customer interactions and track issues.
• Analyze customer feedback and identify trends to recommend service improvements.
• Foster a positive and collaborative team environment, promoting a customer-centric culture.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent understanding of customer service principles and best practices.
• Strong leadership, coaching, and mentoring skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to manage and resolve difficult customer situations effectively.
• Experience in remote team management is a significant advantage.
• Strong organizational skills with the ability to prioritize and manage tasks efficiently.
• A proactive approach to identifying and implementing service improvements.
• Familiarity with data analysis and reporting on customer service metrics.
• High school diploma or equivalent; further education or certifications in customer service are a plus.