What Jobs are available for Help Desk Representative in Birmingham?

We are seeking a proactive and organised Customer Service Coordinator to join our dynamic team. This role is ideal for someone with experience in scheduling appointments for field engineers and managing customer communications related to machine repairs and servicing.

Key Responsibilities:

• Handle incoming customer enquiries via phone and email in a professional and courteous manner
• Schedule and coordinate appointments for engineers to carry out machine repairs and maintenance
• Liaise with engineers to ensure availability and efficient route planning
• Maintain accurate records of service requests, appointments, and customer interactions
• Provide timely updates to customers regarding appointment status and engineer arrival times
• Work closely with internal teams to ensure parts and resources are available for scheduled jobs
• Resolve customer issues and escalate where necessary to ensure high levels of satisfaction

Requirements:

Proven experience in a customer service role, ideally within a technical or engineering environment

• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Ability to work under pressure and manage multiple tasks simultaneously
• Familiarity with scheduling software or CRM systems is a plus
• A team player with a positive attitude and a commitment to delivering outstanding service

The Benefits:

• Competitive salary with annual bonus scheme.
• Bunzl 'Save as you Earn' Sharesave scheme – buy Bunzl shares at a discounted price.
• 28 days holiday per annum (including bank holidays) & holiday purchase scheme.
• Company sick pay scheme.
• Company personal pension plan with free x3 free life assurance scheme.
• Comprehensive training, career development and advancement opportunities.
• Complete range of high street discounts, discounted gym memberships, etc.
• One day's paid time off per annum to undertake voluntary work.

Equal Opportunities:

We are an equal opportunity employer and Disability Confident Committed and welcome applications from individuals of all backgrounds, experiences, and perspectives. If you require any accommodations or adjustments during the application process, please let us know.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee stock purchase plan
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Application question(s):

• What experience do you have managing customer queries and booking in services to attend them to resolve their query?

Work Location: In person

We’re working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you:

• Experience in a client-facing or service desk role (desirable, not essential)
• Great communication skills – written and verbal
• Strong organisation and time management
• A team player who can build positive relationships with colleagues and clients
• Passion for delivering excellent service
• Confident with Microsoft Office (Word, Excel, Outlook etc.)
• ITIL awareness would be a bonus, but not essential

Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What’s on offer

• Competitive Salary
• Hybrid working (home and office)
• Private medical insurance (after probation)
• Pension scheme (matched up to 5%)
• Life cover
• Shopping discounts and wellbeing support
• Cycle to Work scheme + shower facilities at the city office
• Company-paid travel and accommodation for training/meetings when needed

Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.

Customer Service Agent

Key Information

This role comes with a basic salary of £21,941 per annum plus benefits (including RI Rewards, bonus scheme and the opportunity to earn more money with our company grading scheme)

Rentokil Initial, are a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

Expected OTE: £3,800 per annum, with bonus and commission schemes available after probationary period

Working hours: 40 hour contract working Flexible hours Monday to Friday from 0800 - 1800 

Location: Hybrid working at our Birmingham Bromford Lane office, you will be expected to work at our office 2 days per week

The Role

You will be a key member of our Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for taking inbound calls and making outbound calls resolving a range of customer queries in your section alongside colleagues, working together towards your combined goals. You will be the first point of contact for all new, existing and prospective customers,providing service through your learnt understanding of all business services, products and procedures, resolving as many issues as possible at the first point of call.

Requirements

Key Requirements

• Ideally you will have experience working in a call centre or customer service environment however this is not essential
• Ability to work from home, this includes a dedicated workspace with suitable internet connection 
• Strong communication skills, both oral and written
• Consistent achiever who is motivated to achieve targets
• Ability to use initiative and make decisions quickly
• Someone who is open to change and innovation
• Computer literate with a good typing speed and someone who is comfortable using multiple systems

Benefits

Benefits Include

• Monthly bonus scheme of up to £1 20 per annum after probationary period
• Enrolment to our company contributory pension scheme
• Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them
• RI Rewards - provides access to cashback and discounts from 3,000+ retailers
• Refer a Friend - to work for Rentokil Initial (can earn up to 000)
• Long service recognition  - which includes an extra five days of annual leave entitlement following the completion of five years of service
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. 
• Excellent training and support from day one

A Company Putting “People First” 

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives.  Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. 

As a business we focus on the Right People, doing the Right Things and in the Right Way.  We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.  

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

Customer Service Agent - CVC

Key Information

This role comes with a basic salary of £21,941 per annum plus benefits (including RI Rewards, bonus scheme and the opportunity to earn more money with our company grading scheme)

Rentokil Initial, are a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

Expected OTE: £3,800 per annum, with bonus and commission schemes available after probationary period

Working hours: 40 hour contract working Monday to Friday 9am until 6pm, we can also offer 37.5 hours per week and some part time hours may be considered, please note salary would be pro rata for these hours

Location: Hybrid working at our Birmingham Bromford Lane office, you will be expected to work at our office 2 days per week

The Role

You will be a key member of our CVC Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for making outbound calls in order to obtain feedback from our customers on how they feel our service has been delivered. You will be provided with a script to use whilst doing this and you will be responsible for making calls across all of our RI businesses. 

Requirements

Key Requirements

• Ideally you will have experience working in a call centre or customer service environment however this is not essential
• Ability to work from home, this includes a dedicated workspace and good internet connection
• Strong communication skills, both oral and written
• Consistent achiever who is motivated to achieve targets
• Ability to use initiative and make decisions quickly
• Someone who is open to change and innovation
• Computer literate with a good typing speed and someone who is comfortable using multiple systems

Benefits

Benefits Include

• Monthly bonus scheme of up to £ 920 per annum after probationary period
• Enrolment to our company contributory pension scheme
• Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them
• RI Rewards - provides access to cashback and discounts from 3,000+ retailers
• Refer a Friend - to work for Rentokil Initial (can earn up to 000)
• Long service recognition  - which includes an extra five days of annual leave entitlement following the completion of five years of service
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. 
• Excellent training and support from day one

A Company Putting “People First” 

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives.  Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. 

As a business we focus on the Right People, doing the Right Things and in the Right Way.  We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.  

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

Core Role: This is a “hands-on” role with staff reporting.

The ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks.

Key Responsibilities and Deliverables

• Help your CSM and CSR(s) to meet the highest standard of customer service and understand the needs of Centre customers.
• Effectively handle enquiries from clients, the Customer Service Manager, and the management team.
• Work as one team with your CSM/CSR(s) to deliver targets – including opening, closing, and daily check standards.
• Ensure the Centre building/facilities meet the expected high standards at all times.
• Support client move-in/move-out procedures and turnaround of vacant offices/meeting rooms with full completion of associated paperwork/administration & AML compliance.
• Ensure preparation and maintenance of client files.
• Oversee CSR(s) in handling customer/visitor enquiries professionally.
• Assist in secretarial/administrative tasks, customer invoicing, and payment follow-ups.
• Get to know Centre customers and their businesses to promote business awareness and upselling opportunities.
• Perform regular housekeeping checks to maintain a professional Centre environment.
• Liaise with suppliers for maintenance works and cost control.
• Manage purchasing and Centre stock control, including Purchase Orders.
• Be trained in AV equipment and handle IT/Telephony queries (liaising with Silver Lining) using the Orega portal where applicable.
• Provide administrative support to the CSM and sales support to the Regional Sales Manager.
• Liaise with building management teams to ensure smooth relationships.

• Manage the daily and weekly tasks of the team, ensuring all responsibilities are covered and high standards are met.
• Lead the morning team meeting.
• Handle telecoms enquiries, including moves, changes, faults, and data records upkeep.
• Ensure empty offices are set up according to company show standards.
• Assist in client move-in processes (managing inventories, issuing keys & passes).
• Conduct Quality Standards Audit monthly to ensure adherence to company standards.
• Oversee CSR(s) on a day-to-day basis and manage the Centre/CSR(s) in the absence of the CSM.
• Conduct ‘Back to Work’ interviews in conjunction with the CSM.
• Conduct and attend regular 1:1 review meetings with CSR(s) and provide feedback to the CSM and HR manager.
• Manage rota scheduling to allow development time for CSR(s).
• Support training and personal development for junior staff.
• Ensure compliance with Health & Safety policies, including Fire Risk Assessments, PAT testing, and Weekly Fire Testing.

• Manage invoicing, including prebilling, billing, invoicing & account queries, direct debit collections, and debt collection.
• Liaise with the CSM for credit note queries.

• Conduct Centre tours to support the CSM and ensure CSR(s) are trained to handle tours independently.
• Ensure CSR(s) understand key aspects of Orega Licence Agreements, including terms & conditions and special conditions.
• Maintain adherence to Orega brand guidelines in signage, emails, and branded documents.

• Ensure team members understand their legal responsibility for health and safety and adopt safe working practices.
• Complete all relevant EdApp training courses.

• 2-3 years of outstanding customer relationship skills.
• 1-2 years of experience engaging in influencing client renewals and general finance (preferred).
• 1-2 years of experience in a commercial environment with strong knowledge of service operations.
• Willingness to take on a team manager role.
• Ability to demonstrate systems monitoring and compliance.
• Strong communication and presentation skills.
• People-oriented and confident in engaging with customers.
• Excellent influencing skills and a positive attitude.
• Computer literate with a willingness to learn and train others in IT/Telephony.
• Strong planning and organizational skills.
• Outgoing, enthusiastic, honest, and confident.
• Proficient in Microsoft Office.
• Strong team player with supervisory experience.
• Confident in interacting with a range of clients up to Board level.
• Ability to multitask and work proactively.
• Sensitive to multicultural environments with effective interpersonal skills.
• Ability to perform under pressure.
• Professional in handling customer/visitor enquiries.
• Strong initiative, attention to detail, and organizational skills.

• No authority to appoint, discipline, or dismiss employees.
• No authority to approve annual leave and absence.
• No authority to commit Orega to spending beyond agreed limits.
• No authority to sign agreements or contracts.
• Authority to suggest process/procedure improvements in consultation with the CSM.

• PMI
• Support
• Renewals
• Move Out
• Meeting Room
• Virtual Office
• Northrow & AML Compliance
• Operate
• IRIS
• Opening and Closing building procedures
• Health & Safety

As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.