What Jobs are available for Help Desk Support in Batley?

Our client, a leading provider of innovative software solutions, is seeking a skilled and customer-focused Senior Customer Service & Technical Support Specialist to join their team in **Bradford, West Yorkshire, UK**. This role involves providing advanced technical assistance and exceptional customer support to a diverse client base, troubleshooting complex software issues, and contributing to the continuous improvement of support processes. The ideal candidate will possess a strong technical aptitude, excellent problem-solving abilities, and outstanding communication skills. You will be responsible for handling escalated customer inquiries, diagnosing and resolving software defects, guiding users through complex features, and documenting support knowledge. This position requires a proactive approach to identifying customer needs, a commitment to delivering timely and effective solutions, and the ability to collaborate effectively with development and quality assurance teams. While the role is primarily office-based in Bradford to foster team collaboration and access to resources, a hybrid work arrangement will be offered to provide flexibility. We are looking for individuals who are passionate about technology, dedicated to customer success, and eager to grow their career within a dynamic IT environment. Experience in SaaS support, CRM systems, and a strong understanding of software troubleshooting methodologies are essential. Key Responsibilities:

• Provide advanced technical support and troubleshooting for software products via phone, email, and chat.
• Handle escalated customer issues, conduct in-depth diagnostics, and identify root causes of problems.
• Guide customers through complex software configurations, features, and functionalities.
• Document technical solutions, create knowledge base articles, and contribute to support documentation.
• Collaborate with development and QA teams to report bugs, provide feedback, and test fixes.
• Monitor customer support queues and ensure timely resolution of all inquiries.
• Assist in training junior support staff and sharing technical expertise.
• Identify trends in customer issues and suggest product improvements or process enhancements.
• Maintain accurate records of customer interactions and support resolutions in the CRM system.
• Proactively identify opportunities to improve the customer support experience.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in a technical support or customer service role, preferably in the software industry.
• Strong understanding of software troubleshooting, debugging, and diagnostic techniques.
• Proficiency with operating systems (Windows, macOS) and common software applications.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong analytical and problem-solving abilities.
• Ability to work effectively both independently and as part of a collaborative team.
• A customer-centric mindset with a commitment to achieving customer satisfaction.
• Familiarity with ITIL frameworks or best practices is a plus.

Join a company that values technical expertise and prioritizes customer success, offering a supportive hybrid work environment and opportunities for professional development.

Our client is seeking a highly skilled and customer-focused Senior Customer Service & Technical Support Engineer to join their dedicated support team. This hybrid role offers a blend of remote work flexibility and essential in-office collaboration, based in Leeds, West Yorkshire, UK . You will be responsible for providing advanced technical assistance to customers, troubleshooting complex issues, and contributing to the improvement of support processes and customer satisfaction. This position requires a deep understanding of our client's products and services, coupled with excellent problem-solving and communication skills.

Your responsibilities will include diagnosing and resolving intricate technical problems reported by customers via phone, email, or ticketing systems. You will also be involved in creating and maintaining technical documentation, knowledge base articles, and training materials to empower both customers and junior support staff. The ideal candidate will have a strong background in technical support, ideally within the software or hardware industry. You should possess excellent analytical skills, a methodical approach to troubleshooting, and the ability to explain technical concepts clearly to non-technical users. Experience with customer relationship management (CRM) software and ticketing systems is essential. This role also involves identifying trends in customer issues and providing feedback to the product development and engineering teams to drive product improvements. Leadership qualities are beneficial as you may be required to mentor junior team members and assist with escalations. A passion for customer advocacy and a commitment to delivering exceptional service are key requirements. The hybrid model allows for focused individual work and essential team collaboration.

Qualifications:

• HND/HNC or equivalent in a relevant technical field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or customer service role, with at least 2 years in a senior capacity.
• Strong troubleshooting and problem-solving abilities related to software, hardware, or IT systems.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency with ticketing systems and knowledge base management.
• Ability to work effectively both independently and as part of a team.
• Experience in mentoring or training junior staff is a plus.
• Familiarity with (Specific Product/Service Area, e.g., network infrastructure, enterprise software) is advantageous.

This is an excellent opportunity to contribute to customer success and product enhancement. The role is based in Leeds, West Yorkshire, UK , with a hybrid work arrangement.

Our client, a leading provider of innovative software solutions, is seeking a dedicated and highly skilled Senior Customer Service & Technical Support Specialist to join their fully remote global support team. This role is crucial for providing exceptional technical assistance and customer service to a diverse client base. You will be responsible for troubleshooting complex software issues, guiding users through product functionalities, and ensuring a high level of customer satisfaction.

The ideal candidate will possess extensive experience in technical support, a deep understanding of software applications, and outstanding communication and problem-solving skills. You will be adept at diagnosing technical issues, explaining solutions clearly, and maintaining a calm and professional demeanour under pressure. As a remote-first professional, you must demonstrate excellent self-management, time management, and collaboration abilities, working effectively within a virtual team environment.

Key responsibilities include:

• Providing advanced technical support to customers via phone, email, and chat, troubleshooting software issues and resolving complex technical problems.
• Guiding customers through product features, functionalities, and best practices to enhance their user experience.
• Diagnosing and escalating critical issues to development and engineering teams when necessary, providing detailed problem descriptions.
• Documenting all support interactions, resolutions, and customer feedback in the CRM system.
• Developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Proactively identifying trends in customer issues and providing feedback to product development teams for continuous improvement.
• Assisting with customer onboarding and training sessions.
• Managing customer escalations and ensuring timely resolution of issues.
• Collaborating with other support team members and departments to share knowledge and improve processes.
• Contributing to the continuous improvement of support workflows and tools.
• Providing exceptional customer service, fostering positive relationships and ensuring customer loyalty.

A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. A minimum of 5 years of experience in a technical support or customer service role, preferably within the software industry, is essential. Proven experience troubleshooting complex software issues and a strong understanding of operating systems, networking, and common software applications are mandatory. Excellent communication, interpersonal, and active listening skills are critical. The ability to explain technical concepts to non-technical users is paramount. Experience with CRM systems (e.g., Zendesk, Salesforce) and ticketing systems is highly desirable for this remote role.

Our client is seeking a highly motivated and experienced Senior Customer Service and Technical Support Lead to join their growing team. This is a fully remote position, offering the flexibility to work from home across the UK, where you will be instrumental in leading and developing our customer support function. You will be responsible for ensuring our customers receive exceptional service and timely, effective technical assistance, driving customer satisfaction and loyalty.

Your core responsibilities will include managing a team of customer support representatives and technical support specialists, providing guidance, training, and performance coaching. You will develop and implement customer service strategies and procedures to enhance the customer experience, streamline support processes, and improve resolution times. This involves analysing customer feedback, identifying trends, and recommending improvements to products and services. You will be the escalation point for complex technical issues, providing expert advice and solutions. Developing and maintaining comprehensive knowledge base articles, FAQs, and training materials for both internal teams and customers will be crucial. You will also be responsible for monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and reporting on team performance. Collaboration with product development and sales teams to ensure a unified approach to customer needs is essential. Staying abreast of industry best practices and emerging technologies in customer support and technical assistance is key to this role. This is an excellent opportunity to take ownership of a vital function within the company and make a significant impact on customer relations from a remote setting.

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
+ **Contract:** Permanent
+ **Location** : Leeds, LS11 5BD
+ **Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend. **Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

Customer Service Advisor
Job ID

Posted
29-Oct-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Doncaster - England - United Kingdom of Great Britain and Northern Ireland
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.
We encourage new ways of working, driving innovation, whilst always living to our RISE values.
Respect, Integrity, Service, Excellence
The role: Customer Service Advisor
The first point of contact for the helpdesk, receiving and processing all customer and client calls ensuring they are dealt with effectively, and in a timely and professional manner. To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner.
Key responsibilities are as follows:
* Receive and process customer telephone / email requests to ensure the timely and effective completion of work, in accordance with the service level specification.
* Ensure that the relevant information is logged into the database to enable the accurate transfer of information for the allocation of work to the appropriate department for action.
* Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls).
* Follow the specific procedures for the role.
* Acts as part of a team to deliver activities which support operational objectives.
* Manages a variety of tasks and is able to plan accordingly within the short-term.
* May be subject to regular local supervision of progress against results.
* Support the activities of others to meet deadlines and quality standards and help identify ways to reduce cost.
* May assist less experienced staff.
* Supports the delivery of a team and escalates individual performance issues.
Person Specification:
* Able to perform role to the required standard within a short period after completion of training.
* Previous experience working in a Call Centre environment - desirable.
* Capable of using the Microsoft Office packages (Work, Excel, Outlook).
* Experience of building good working relationships.
* Customer Focussed.
Our mission: To build a world-class business through exceptional service and exceptional people.
Why CBRE?
Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family.
Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach.
Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence.
Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
Volunteering Days: Benefit from 2 paid volunteering days per year.
Exclusive Discounts: Nuffield gym memberships and restaurant discount cards
At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Customer Service Advisor
Job ID

Posted
24-Oct-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Doncaster - England - United Kingdom of Great Britain and Northern Ireland
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.
We encourage new ways of working, driving innovation, whilst always living to our RISE values.
Respect, Integrity, Service, Excellence
The role: Customer Service Advisor
The first point of contact for the helpdesk, receiving and processing all customer and client calls ensuring they are dealt with effectively, and in a timely and professional manner. To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner.
Key responsibilities are as follows:
* Receive and process customer telephone / email requests to ensure the timely and effective completion of work, in accordance with the service level specification.
* Ensure that the relevant information is logged into the database to enable the accurate transfer of information for the allocation of work to the appropriate department for action.
* Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls).
* Follow the specific procedures for the role.
* Acts as part of a team to deliver activities which support operational objectives.
* Manages a variety of tasks and is able to plan accordingly within the short-term.
* May be subject to regular local supervision of progress against results.
* Support the activities of others to meet deadlines and quality standards and help identify ways to reduce cost.
* May assist less experienced staff.
* Supports the delivery of a team and escalates individual performance issues.
Person Specification:
* Able to perform role to the required standard within a short period after completion of training.
* Previous experience working in a Call Centre environment - desirable.
* Capable of using the Microsoft Office packages (Work, Excel, Outlook).
* Experience of building good working relationships.
* Customer Focussed.
Our mission: To build a world-class business through exceptional service and exceptional people
**Why CBRE?**
**Salary & Benefits:** Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family.
**Learning & Development:** Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach.
**Values-Based Culture:** We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence.
**Positive Work Environment:** Over XX% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
**Volunteering Days:** Benefit from 2 paid volunteering days per year.
**Exclusive Discounts:** Nuffield gym memberships and restaurant discount cards
At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)