87 Help Desk Support jobs in Crewe

Job Description

Logistics Technical Analyst

Location: Crewe (3 days onsite per week)

Are you ready to take your logistics career to the next level? Our client, a leading organization in the logistics sector, is seeking a passionate and detail-oriented Logistics Technical Analyst to join their dynamic team! If you have a knack for problem-solving and a desire to drive process improvements, this might be the perfect opportunity for you!

Key Responsibilities :

As the Logistics Technical Analyst, you will play a vital role in ensuring the smooth operation of centralized logistics activities. Your main responsibilities will include :

• Data Integrity: Monitor and correct exceptions in SAP material master data to support Material Requirements Planning and warehouse processes.
• Process Management: Manage a robust change request process for operational and strategic changes to master data.
• Supplier Coordination: Lead the introduction of new suppliers into the Just in Sequence (JIS) process, coordinating between various stakeholders.
• Order Management: Oversee the Pre-Series Car Order Management process, ensuring adherence to PEP timings.
• Technical Support: Provide a technical support service for Vendor Planning, Logistics Planning, and Pre-Series Logistics teams.

What We’re Looking For :

To excel in this role, you should possess the following skills and qualifications :

• Experience: Proven experience in business process improvements and systems developments within a logistics environment.
• Knowledge: Familiarity with logistics processes such as BoM (Bills of Material), MRP (Material Requirements Planning), and EDI (Electronic Data Interchange).
• Attention to Detail: Exceptional attention to detail and a process-oriented approach to work.
• Communication Skills: Excellent communication skills for effective interaction with diverse audiences.
• Technical Proficiency: Advanced IT skills (Word, Excel, Access, etc.) and knowledge of SAP modules (LE, MM) are desirable.

Why Join Us?

• Work with a collaborative team dedicated to continuous improvement.
• Play a crucial role in shaping logistics processes and enhancing operational efficiency.
• Enjoy a supportive and friendly work environment that values your ideas and contributions.

Ready to Make an Impact?

If you are excited about the prospect of contributing to logistics excellence and meet the qualifications above, we want to hear from you! Apply now to join a forward-thinking organization where your expertise will be valued, and your career can flourish.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Our thriving e-commerce company is seeking a dedicated and empathetic Customer Service Representative with a passion for technical problem-solving to join our team in Stoke-on-Trent, Staffordshire, UK . As a front-line representative, you will be instrumental in providing exceptional support to our customers, resolving inquiries, and ensuring a positive experience with our products and services. This role requires excellent communication skills, patience, and a strong aptitude for understanding and troubleshooting technical issues.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software, hardware, and online platforms.
• Guide customers through troubleshooting steps, providing clear and concise instructions.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Identify recurring customer issues and provide feedback to the product development team for potential improvements.
• Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
• Proactively identify opportunities to improve the customer experience and service delivery.
• Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.

Qualifications:

• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methodologies.
• Excellent verbal and written communication skills, with a clear and confident tone.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
• A strong desire to learn and adapt to new technologies and products.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required; further education or certifications are advantageous.

This role offers a stable career path within a growing organization that values its employees and customers. Join a supportive team environment where you can make a real difference.

A rapidly growing technology solutions provider is seeking an experienced and customer-focused Customer Service Team Lead to manage their technical support operations in Stoke-on-Trent, Staffordshire, UK . This role is essential for ensuring a high level of customer satisfaction by leading a team of dedicated support specialists in resolving technical queries efficiently and effectively. The ideal candidate will possess excellent leadership abilities, a strong understanding of customer service principles, and a passion for technology.

Key Responsibilities:

• Lead, mentor, and motivate a team of customer service representatives to achieve service level agreements (SLAs) and performance targets.
• Oversee daily operations of the customer service and technical support functions, ensuring timely and accurate resolution of customer issues.
• Develop and implement customer service policies and procedures to enhance the customer experience.
• Train new team members on product knowledge, technical troubleshooting, and customer service best practices.
• Monitor customer interactions, providing feedback and coaching to improve individual and team performance.
• Handle escalated customer complaints and complex technical issues, ensuring swift and satisfactory resolutions.
• Analyze customer feedback and support metrics to identify trends and areas for improvement.
• Collaborate with other departments, such as product development and sales, to relay customer insights and contribute to service enhancements.
• Maintain up-to-date knowledge of company products, services, and support tools.
• Generate reports on team performance, customer satisfaction, and key support metrics.
• Ensure efficient ticket management and utilization of the CRM/support platform.

Qualifications:

• Proven experience in a customer service or technical support role, with at least 2 years in a leadership or supervisory capacity.
• Demonstrated ability to lead and motivate a team effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to troubleshoot technical issues and explain complex solutions clearly.
• Patience, empathy, and a customer-centric approach.
• Organized and detail-oriented, with the ability to manage multiple priorities.
• Familiarity with technology products and services is a significant advantage.
• A proactive attitude towards problem-solving and continuous improvement.

This hybrid role offers a blend of in-office collaboration and remote flexibility, providing a dynamic and supportive environment for career growth within the customer service and technical support field.

Our client is seeking a highly motivated and customer-centric Senior Customer Service & Technical Support Specialist to join their expanding team. This is a fully remote position, offering the convenience of working from home. You will be the primary point of contact for customers, providing exceptional support for our products and services, troubleshooting technical issues, and ensuring a positive customer experience. This role requires excellent communication skills, technical aptitude, and a genuine passion for helping others.

Key responsibilities include:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnosing and resolving complex technical issues related to our software and hardware products.
• Guiding customers through troubleshooting steps and providing clear, concise instructions.
• Escalating unresolved issues to higher levels of support or relevant departments, ensuring follow-through.
• Documenting customer interactions, technical issues, and resolutions in our CRM system.
• Contributing to the development of our knowledge base and support documentation.
• Identifying trends in customer issues and providing feedback to product development teams.
• Training and mentoring junior support staff on best practices and product knowledge.
• Proactively identifying opportunities to improve the customer support process and user experience.
• Maintaining a high level of customer satisfaction through efficient and effective support.

The ideal candidate will have a proven track record in customer service and technical support, with a strong understanding of troubleshooting methodologies. Excellent verbal and written communication skills are essential, along with the ability to explain technical concepts to non-technical users. Experience with CRM software and ticketing systems is required. A background in IT support, helpdesk operations, or a related technical field is highly desirable. You must be a self-motivated individual with a strong work ethic, capable of managing your time effectively in a remote setting. This is an excellent opportunity to join a growing company and make a real difference to our customers, working remotely with ties to Stoke-on-Trent, Staffordshire, UK .

Our client, a rapidly growing technology solutions provider, is seeking a dedicated and experienced Senior Customer Service Team Lead to join their team in **Stoke-on-Trent, Staffordshire, UK**. This hybrid role is crucial in ensuring exceptional customer support and technical assistance. You will lead a team of customer service representatives, fostering a positive and productive environment while driving performance and customer satisfaction. This position offers a blend of in-office collaboration and remote flexibility, allowing for a dynamic work-life balance.

Key Responsibilities:

• Lead, coach, and motivate a team of customer service representatives, setting clear performance expectations and providing regular feedback.
• Oversee daily operations of the customer service department, ensuring efficient handling of customer inquiries and technical issues.
• Develop and implement strategies to improve customer satisfaction and first-contact resolution rates.
• Handle escalated customer issues, providing timely and effective solutions.
• Monitor team performance metrics and KPIs, identifying areas for training and development.
• Collaborate with other departments to resolve complex customer problems and improve service delivery.
• Ensure adherence to company policies, procedures, and service standards.
• Contribute to the development and improvement of customer service processes and knowledge base.
• Train new team members and conduct ongoing training for existing staff.
• Maintain a positive and professional attitude, representing the company's commitment to excellent service.
• Participate in the recruitment and selection of new customer service team members.
• Act as a point of escalation for complex technical support queries.

Qualifications:

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Experience in technical support or a technology-focused customer service environment is highly desirable.
• Strong leadership, coaching, and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in customer service software and CRM systems.
• Ability to manage escalations effectively and de-escalate challenging customer situations.
• Adept at working in a hybrid environment, balancing office-based and remote responsibilities.
• Strong organizational skills and attention to detail.
• A commitment to providing outstanding customer experiences.
• Experience in a fast-paced, customer-centric environment.

This is an excellent opportunity for a motivated individual to advance their career in customer service leadership within a supportive and forward-thinking company. If you are passionate about delivering excellent support and leading a high-performing team, apply now for this hybrid role in **Stoke-on-Trent**.

Our client, a fast-growing SaaS provider, is seeking an experienced Senior Customer Service & Technical Support Specialist to join their fully remote global support team. This role offers the flexibility to work from home and be part of a customer-centric organisation dedicated to delivering exceptional user experiences. You will be responsible for providing advanced technical assistance to clients using our client's software products, resolving complex issues, and ensuring high levels of customer satisfaction. Your duties will include troubleshooting software defects, guiding users through intricate functionalities, managing support tickets efficiently, and escalating issues to development teams when necessary. You will also contribute to the creation and maintenance of comprehensive knowledge base articles, FAQs, and user guides. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a genuine passion for helping customers succeed. Previous experience in a customer support or technical helpdesk role, particularly within the SaaS industry, is essential. Familiarity with CRM systems, ticketing platforms (e.g., Zendesk, Jira Service Desk), and basic IT troubleshooting principles is required. A good understanding of web technologies, databases, and cloud computing concepts would be advantageous. Excellent verbal and written communication skills are paramount, along with patience and empathy. A proactive approach to identifying potential customer issues and suggesting process improvements is highly valued. This is an exciting opportunity to contribute to a thriving tech company, support a global customer base, and advance your career in customer success, all within a supportive and flexible remote environment.

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
Represents the overall interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all branch specific aspects (investments/resources). Achieve the approved annual objectives (i.e., profits, sales goals), and implement policies standards and practices of Shred-it.
This role will be required to provide out of hours on call duties, on a rota basis as required.
**Key Job Activities:**
Recruits, interviews and hires Service Drivers, admin and other operational staff.
Ensures that all relevant employment checks are done to comply with company standard. This includes background checks, relevant vocational qualifications, driving records, etc.
Ensures that daily work schedules for the Service Drivers are prepared and distributed.
Manages roadside coaching, spot checks and spends time in the field with the Service Drivers, minimum of two truck days within each four-week period.
Ensures that Health & Safety standards and training are maintained and adhered to according to Shred-it policies and statutory requirements.
Resolves service problems and complete regular customer visits, minimum two within each four-week period.
Provides support to the sales team as required.
Quotes call-in / purge business on demand and proactively farms for additional business.
Provides clients and potential clients with operational and service advice.
Manages opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
Manages the warehouse, baling and fleet maintenance operations where applicable.
Conducts monthly meetings with the Service Drivers and publishes the minutes.
Manages customer data entry for new service orders on company SAP data system.
Ensures adequate cover is provided to make sure that customer service needs are met.
Controls Service Driver costs, vehicle costs, console inventory.
Works closely with the branch administration team in all general office functions.
Reviews Service Driver log sheets daily and takes corrective action as appropriate.
Manages security check process.
**Education:**
Required Education: High School or equivalent.
**Experience (EMEAA):**
Good management skills and commercial awareness is required.
Computer literate, proficiency of SAP data system is desirable.
Mechanical aptitude.
Customer focused.
Able to work under pressure.
People orientated - believes people make the difference.
Good work ethic.
Flexible.
Results oriented - motivated by success.
Focused on career progression.
Committed to personal development and continuing education.
Extensive people management experience is required.
Experience of managing KPIs and of working within a budget.
Demonstrated routing experience is required.
Experience of managing a multi-truck fleet.
Experience of working in a customer service environment.
Fleet Maintenance.
**Certifications and/or Licences**
Required: IOSH Managing Safety; Category C+ E / Class II licence
Preferred: Certificate of Professional Competence is an advantage.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Cycle to Work Scheme
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
+ And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Our client is looking for a dedicated and empathetic Customer Service Advisor to join their thriving team based in Stoke-on-Trent, Staffordshire, UK . This hybrid role offers a blend of remote work flexibility and in-office collaboration, perfect for those seeking a balanced work environment. You will be the first point of contact for customers, providing exceptional support and resolving queries efficiently and professionally.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Resolve customer issues and complaints with a focus on customer satisfaction and retention.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed customer records and update information in the CRM system.
• Provide product information and technical support to customers.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Collaborate with internal teams to ensure customer issues are resolved promptly.
• Contribute to team goals and objectives, aiming for high performance in key customer service metrics.
• Adhere to company policies and procedures in all customer interactions.
• Provide feedback to management on customer service trends and product issues.

Qualifications and Skills:

• Previous experience in a customer service or call centre role is essential.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM systems and other customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Good IT skills, including Microsoft Office Suite.
• A proactive attitude and willingness to go the extra mile for customers.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work a hybrid schedule, balancing remote and in-office days.
• A commitment to providing outstanding service and representing the company positively.

This is an excellent opportunity for an individual passionate about customer service to grow within a supportive organisation. If you are a team player with a knack for resolving issues and ensuring customer satisfaction, we encourage you to apply. The hybrid nature of this role allows for adaptability, combining the convenience of home working with the collaborative benefits of office presence. You will be instrumental in shaping positive customer experiences and contributing to the overall success of our operations in Stoke-on-Trent . We value dedication and provide ongoing training and development opportunities to help you excel in your career.

Customer Service Coordinator - Warrington Job Type: Full timeIn a Nutshell…

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Merseyside & Cheshire West, at our Warrington office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA.  You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. 

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

  Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience working within a fast-paced similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Patience and calmness under pressure
• Good planning and organisation skills
• Problem solving and decision-making skills
• A polite, tactful, and assertive attitude
• Excellent communications skills
• Good team working skills
• A commitment to work as required to meet the needs of the business

Desirable…

• 5 GCSE’s or equivalent including Maths & English
• A Customer Service qualification
• Experience working for a residential house builder ideally within the customer facing environment
• An understanding of building regulations and legal obligations
• A good understanding of written English Grammar
• Ability to touch-type

More about the Customer Service Coordinator role…

• To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
• To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
• To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
• Carry out general administrative duties, ensuring our database system up to date at all times.
• Ensure all Customer Service KPI’s are in line with company guidelines.
• Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.