What Jobs are available for Help Desk Support in Kent?

Customer Service Manager

Tunbridge Wells

Salary: Competitive + Annual Bonus + Excellent Benefits and Free Parking!

Permanent Role

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your leadership can make a real difference? If so, we have an exciting opportunity for you!

Role Overview:
As our Customer Service Manager, you will lead, motivate, and direct a small Customer Service and After-Sales Service Administration team to consistently exceed customer expectations. Your proven track record in raising customer service standards will be instrumental in transforming the customer service journey. You'll play a vital role in ensuring that the department is customer-focused while achieving financial targets and liaising internally with other teams and departments to ensure customer engagement is exceptional!

Key Responsibilities:

• Support and guide team members (6 in team) in building excellent customer relationships.
• Monitor and improve communication quality with customers.
• Track team performance against agreed SLAs and lead times.
• Manage escalated customer complaints and resolve them efficiently.
• Conduct HR tasks, including recruitment, appraisals, and team communication.
• Facilitate regular team meetings and training sessions to elevate service standards.
• Deal with compliance issues with SLA guideance and quality communication.

Performance Monitoring:

• Ensure all team members receive appropriate training and cross-training.
• Maintain clear communication of SLAs and monitor adherence.
• Handle complaints professionally within defined timelines.
• Keep our CS/SAP System updated and organised.

Skills required;

• Experience: 5+ years proven skills within in Customer Service Management/Team Leader capacity.
• Skills: Strong leadership, excellent communication, and negotiation skills.
• Attributes: Polite, confident, patient, and diplomatic when facing challenges.
• Technical Proficiency: Good knowledge of Microsoft applications, especially Word and Excel.
• Problem-Solver: Ability to manage complex customer and staff issues effectively.

Why Join our client?

• Be part of a team that values your contributions and fosters professional growth.
• Work in a vibrant environment where innovation and creativity are encouraged.
• Lead initiatives that will shape the future of our customer service experience.

If you're ready to take your career to the next level and make a significant impact within a Customer Service capacity we would love to hear from you!

How to Apply:
Submit your CV for consideration online today!

This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - (phone number removed)

(url removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Vibe Recruit are excited to be recruiting for a Customer Service Coordinator to join a supportive and friendly team within a leading medical nutrition provider. This is a meaningful role where you will be helping patients who require tube-feeding at home, ensuring they receive the supplies and support they need to maintain their quality of life.

You will join the Hospital2Home (H2H) team who work closely with a dedicated nursing service. The role is patient-focused, rewarding, and supported with a structured 3-month training programme to help you settle in confidently.

Key Responsibilities:

• Provide frontline support to patients, carers and healthcare professionals.

• Manage and coordinate patient supply orders.

• Handle inbound calls and emails with empathy and professionalism.

• Maintain accurate records and follow internal procedures.

• Work collaboratively with colleagues to deliver a high standard of service.

Shift Pattern:

• Core hours between 08:00 - 20:00

• Typical shifts: 08:00 - 16:30 / 09:00 - 17:30

• Occasional week block shifts: 10:00 - 18:30 / 11:30 - 20:00 (approx. every 2 months)

• 1 Saturday per month: 09:00 - 13:00 (paid at x1.75 )

• Optional on-call (paid at enhanced rate)

What's in it for you?

• 1 day per week working from home

• Free on-site parking

• On-site canteen with Starbucks station

• On-site gym including Peloton bike

• Opportunity for overtime at enhanced rates

• Friendly, supportive workplace environment

About You:

We're looking for someone who:

• Enjoys working as part of a team

• Communicates with care and understanding

• Is organised, reliable and able to work in a fast-paced environment

• Wants a role that genuinely makes a difference

Interested?
Click Apply Now or contact Gemma at Vibe Recruit on (phone number removed) for more information.

We look forward to hearing from you!

Vibe Recruit is acting as an Employment Business in relation to this vacancy.

Sittingbourne, Kent | Competitive Salary and great benefits | Full-time, Permanent with flexi hours!

Are you an organised, detail-driven administrator who thrives in a busy environment? Do you have knowledge in BOMs, Packing Lists and Global Shipping?

We are looking for an Order Coordinator / Project Support Administrator to join our client, a leader in their field, in Sittingbourne. You'll play a key role in coordinating customer orders, ensuring everything runs smoothly from quotation to delivery, while providing vital support to the Account and Project Managers.

• Proactively monitor and manage customer orders through to completion, resolving any issues or delays.

• Act as the daily point of contact for clients, handling enquiries and updates professionally.

• Process sales quotes, sales orders and purchase orders with accuracy and efficiency.

• Coordinate with internal teams to ensure timely order fulfilment.

• Organise customer deliveries, prepare packing lists, export invoices, and freight documentation for global shipments.

• Maintain and update customer price lists and internal databases.

• Liaise with customers, warehouses and suppliers to manage delivery logistics.

• Handle customer service matters including enquiries, feedback and complaints.

• Assist Account and Project Managers with reports, meeting preparation, and client communications.

• Support project management, sales, and marketing teams as required.

• Prepare regular KPI and order status reports.

• Help manage installation schedules and outsourced services.

• Support the wider team with general administrative duties and phone calls.

• Strong communication and organisational skills.

• Excellent attention to detail and accuracy in data entry.

• Proficient in Microsoft Word, Excel and general business software.

• A proactive, self-motivated team player who can manage multiple tasks.

• Strong time management skills and the ability to meet deadlines.

• Experience with order processing, logistics coordination or customer account management is an advantage.

• Willingness to occasionally travel if required.

If you are interested and would like to find out more about the position, then please email Lucy at (url removed) for further information. Alternatively, please apply with an up to date CV, preferably in word format with a cover letter outlining your relevant experience and explaining why you are interested in this role.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Job Title: Customer Service Advisor
Job Type: Full time/permanent (Office based)
Salary: 25,650 plus additional bonuses (bonus structure can be explained at interview)

We are delighted to once again be assisting one of our favourite clients in their search for a Customer Service Advisor to join their team, this is a fantastic opportunity to join a global organisation with great values and a passion for offering quality products with sustainability at the forefront of everything they do!

Key Responsibilities:

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions

Skills and Qualifications:

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools

Customer Service Advisor

Dartford

Full Time - Monday - Friday 8am - 5pm

Do you have office based Customer Service experience?

Are you confident talking to clients and processing queries onto the system?

We are working with our client based in Dartford to recruit a Customer Service Advisor to join their team on a Temporary basis for a minimum of 6 weeks.

Key Duties:

- Answering incoming calls

- Logging client requests

- Process invoice paperwork

The main duty of the role is to answer inbound calls and assist with client queries, due to the immediate nature of the recruit the client can only consider candidates who are available immediately.

Apply online today to be considered for an immediate start.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Civica is the UK’s leading public sector software provider, with more than 22 years of sustained growth.

We’re developing and delivering the technologies that are transforming our vital public services, across Local Government, Central Government, Healthcare and beyond.

We work in partnership with Canterbury, Dover and Thanet Councils to provide services at a variety of East Kent locations. Civica is a ‘can-do’ organisation; honest about what we do and how we conduct ourselves – and always proud of our services and people. We strive for excellent and cost-effective service delivery.

Requirements

We are a busy Customer Service team, which is looking for people with strong communication skills and a commitment to providing a high standard of service to join our friendly team. We are looking for someone who is computer literate and committed to excellent customer service standards, to provide advice to customers about a range of Council Services. Although there is the potential for dealing with customers face to face, the role is pre-dominantly telephone based.

We would welcome applications from people looking to start their careers within Local Government, as well as those with experience. Full time hours are 37 per week. All our posts are open to job share and combinations of part-time hours, especially within Customer Services, where cover for the lunch periods would be helpful and may suit applicants with caring responsibilities.

All staff are expected to be flexible about which office location they will work from and would be based in either our Thanet, Dover or Canterbury offices and home based working

Essential requirements;

The successful candidates for all our positions need to demonstrate that they are self motivated and able to work well in a busy environment, both within a team and on their own. Ideally you will be have experience of working withing a contact centre environment. Although training will be given, we do need applicants to show they are experienced users of IT applications, specifically MS Office and have a track record of managing conflicting priorities and delivering targets effectively.

Ability to work from home as well as at one of our local offices

Although this role requires the ability to work from one of our local offices, the ability to work from home is also essential, so access to reliable broadband and a suitable workstation at home, including a private room from which to work with a desk or table and chair is a requirement of the role.

Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don’t 100% match. At Civica, we’re committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.

So, if you like the sound of this opportunity but you don’t meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.

Benefits

Life at Civica

• Blended working : less commuting, more time with your friends and family.

• ‘Investors in People’ – Gold : We prioritise the development of our colleagues to match their ambition.

• Financial Times - Diversity Leader 2022 : We’re committed to maintaining an inclusive and supportive culture.

• Top rated employer – Glassdoor: Our average length of service is 9 years.

• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Building and maintaining an inclusive and supportive culture

Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don’t 100% match. At Civica, we’re committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.

So, if you like the sound of this opportunity but you don’t meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.

Mental Health Champions are here for you!

We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day to day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Affinity Groups

Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, accessibility, parents and guardians, wellness, LGBTQIA+, race and ethnicity and many more.

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2022.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

Our client, a leading business in the Finance industry is seeking a Trainee Customer Service Advisor to join them on a full-time, permanent basis.

Due to growth our client is looking to add a Trainee Customer Service Advisor to their team. You will be working with customers to provide a high level of service whilst completing administrative tasks with a high level of accuracy and attention to detail at all times.

This is the ideal opportunity for someone looking for their first office-based role who may have just finished their studies, or someone who is currently working in Retail or Hospitality looking to transfer their experience into an office environment.

Due to the location of the role you will be required to have access to your own vehicle.

Key Responsibilities:

• Respond to inbound and outbound telephone enquiries from customers and third parties
• Conduct annual reviews for customers
• Liaise closely with different departments across the business
• Follow all company policies and procedures at all times
• Provide a high level of customer service to clients at all times
• Complete administrative tasks with a high level of accuracy and attention to detail at all times
• Update and maintain internal systems and databases

Key Experience:

• Good customer service experience either from a role in Retail or Hospitality
• Excellent communicator, confident liaising with colleagues and clients of all levels
• High level of accuracy and attention to detail at all times
• Good team player, confident working both independently and as part of a team
• Ability to work in a fastpaced environment whilst ensuring accuracy at all times

This is a great opportunity for a Trainee Customer Service Advisor to join a thriving business who are leaders within their field.

This is the ideal role for someone looking to kickstart their career in their first office-based role.

CVs are being reviewed so please apply now for immediate consideration.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your contributions truly make a difference? If so, we have the perfect opportunity for you!

We are seeking an enthusiastic and dedicated Customer Service Administrator to join our client's team in Dartford. This is your chance to be part of a fast-paced environment where every day brings new challenges and rewards!

• Role: Customer Service Administrator
• Start: ASAP
• Contract Type: Temporary with the opportunity to go permanent
• Working Pattern: Monday - Friday 8.30am - 5.30pm
• Pay: 13.00 - 14.00 per hour
• Location: Dartford (fully office based), free parking nearby & 15 minute walk from station

Your Role:
As a Customer Service Administrator, you will be the backbone of the customer support team. Your primary responsibilities will include:

• Manage key account administration and provide exceptional support to customers
• Onboard new customers and nurture ongoing relationships
• Administer shipments and operations using internal IT systems
• Maintain group inboxes and respond promptly to customer queries
• Oversee system administration tasks to support efficient processes
• Meet deadlines and multitask effectively in a fast-paced environment
• Proactively communicate any issues or deviations to customers
• Accurately record and document all activities to support quality control and reporting

What We're Looking For:

• Experience in a similar role in Customer Service & Administration
• Excellent communication skills, both written and verbal
• Strong attention to detail and problem-solving abilities
• Proficiency in Microsoft Office and experience with CRM systems is a plus
• Ability to work independently and as part of a team

*AMAZING* Benefits of becoming an Office Angels Temp:

• Weekly Pay
• Up to 28 days annual leave
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well-being platforms

Apply Now!

Note: This is a temporary part-time position based in Dartford. Only shortlisted candidates will be contacted.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.