32 Hospitality Staff jobs in Eastbourne

Gradwell Park is looking for a Hospitality Assistant to work Saturdays within our onsite restaurant/bar. The ideal candidate will have a passion for customer service and a genuine desire to enhance the dining experience for our residents.

As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times.

We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents.

Responsibilities:

• Greet residents warmly as they arrive at the dining area
• Assist residents with seating and provide menus
• Take food and beverage orders accurately and efficiently
• Serve meals and beverages in a timely manner
• Ensure that residents' dietary preferences and restrictions are accommodated
• Clear tables and reset them for the next service
• Provide friendly and attentive service to residents throughout their meal
• Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
• Handle residents' concerns or special requests with professionalism and courtesy
• Maintain cleanliness and organisation in the dining area

Requirements:

• Previous experience in a hospitality setting or in a customer service role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail
• Compassionate and patient demeanour
• Knowledge of food safety and sanitation guidelines
• Must be over 18 years old

In return we offer a number of benefits including, pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more!

• Manage daily operations of multiple hospitality venues, ensuring seamless service delivery.
• Develop and implement strategic plans to achieve business objectives and enhance profitability.
• Oversee staffing, including recruitment, training, scheduling, and performance management.
• Maintain high standards of customer service and guest satisfaction.
• Control operational costs, including labor, inventory, and supplies.
• Ensure compliance with health, safety, and licensing regulations.
• Develop and maintain strong relationships with suppliers and vendors.
• Implement and monitor operational procedures to improve efficiency and effectiveness.
• Analyze financial reports and key performance indicators to identify areas for improvement.
• Lead and motivate a diverse team of hospitality professionals.
• Collaborate with marketing and sales teams to drive business growth.
• Conduct regular site inspections and operational reviews.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality management, with a proven track record in multi-unit operations.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets, control costs, and drive revenue growth.
• In-depth knowledge of hospitality operations, including F&B, front office, and event management.
• Experience with hotel management software and POS systems.
• Excellent problem-solving and decision-making capabilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Flexibility to work a hybrid schedule, including some evenings and weekends as needed.
• Passion for delivering exceptional guest experiences.

• Develop and implement operational strategies to enhance guest experience and profitability.
• Oversee daily operations across multiple hospitality venues, ensuring high standards of service.
• Manage budgets, control costs, and optimize revenue streams.
• Lead, train, and motivate remote operational teams.
• Develop and implement Standard Operating Procedures (SOPs) for all aspects of hospitality operations.
• Ensure compliance with health, safety, and hygiene regulations.
• Conduct regular performance reviews and implement improvement initiatives.
• Manage supplier relationships and inventory control processes.
• Drive customer satisfaction and handle escalated guest feedback.
• Analyze operational data and market trends to inform strategic decisions.

• Coordinating all aspects of event planning and execution, from initial client consultation to post-event follow-up.
• Managing event budgets, negotiating with vendors, and securing necessary resources and services.
• Developing creative event concepts and themes to meet client objectives and enhance guest satisfaction.
• Creating detailed event schedules, floor plans, and logistical plans.
• Liaising with venue management, caterers, AV technicians, entertainment providers, and other suppliers to ensure seamless event delivery.
• Managing guest lists, RSVPs, and seating arrangements.
• Developing and implementing marketing and promotional strategies for events.
• Providing on-site (virtual attendance or coordination from afar) or remote support during events, ensuring smooth operation and addressing any issues that arise.
• Conducting post-event evaluations, gathering feedback, and preparing detailed reports for management.
• Maintaining strong relationships with clients and suppliers, fostering repeat business and positive partnerships.
• Keeping abreast of industry trends and best practices in event management and hospitality.
• Utilizing event management software and online collaboration tools effectively.

• Proven experience in event planning, coordination, or management, preferably within the hospitality or tourism industry.
• Exceptional organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Strong communication, interpersonal, and negotiation skills.
• Proficiency in event management software and Microsoft Office Suite.
• Creative thinking and problem-solving abilities.
• Ability to work independently and as part of a remote team, demonstrating self-motivation and discipline.
• A degree or diploma in Hospitality Management, Tourism, Marketing, or a related field is advantageous.
• A passion for delivering outstanding customer service and memorable experiences.
• Flexibility to work irregular hours as required by event schedules.

• Develop and execute strategic operational plans to achieve business goals and enhance guest satisfaction.
• Oversee the performance of multiple hospitality properties, ensuring consistent service standards.
• Manage operational budgets, control costs, and drive revenue growth initiatives.
• Lead and mentor a team of property-level managers and operational staff.
• Implement best practices in F&B, guest services, housekeeping, and other key operational areas.
• Ensure compliance with health, safety, and regulatory standards across all sites.
• Foster a culture of operational excellence, innovation, and continuous improvement.
• Analyze operational data and KPIs to identify trends and implement performance enhancements.
• Manage relationships with key vendors and suppliers.
• Drive strategic projects aimed at improving operational efficiency and guest experience.

• Extensive experience in senior leadership roles within the hospitality industry, with a proven track record in operations management.
• Demonstrated success in managing multiple sites or a large-scale hospitality operation.
• Strong financial acumen and P&L management experience.
• Expertise in F&B operations, guest services, and hotel management.
• Exceptional leadership, communication, and interpersonal skills.
• Strategic thinker with strong problem-solving abilities.
• Ability to work independently and lead remote teams effectively.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

• Supervise and manage a team of cleaning operatives, providing guidance and support.
• Develop and implement effective cleaning schedules and procedures.
• Conduct regular inspections and quality control checks to ensure standards are met.
• Train new staff members on cleaning techniques, safety protocols, and company policies.
• Ensure all cleaning equipment and supplies are maintained and used effectively.
• Manage inventory of cleaning supplies and order replacements as needed.
• Enforce health, safety, and environmental regulations, ensuring a safe working environment.
• Liaise with clients to address any specific cleaning requirements or concerns.
• Monitor team performance and provide constructive feedback.
• Maintain accurate records of cleaning activities, staff attendance, and supply usage.

• Proven experience in a supervisory role within the cleaning or facilities management industry.
• Experience in hospitality or commercial cleaning environments is essential.
• Strong understanding of cleaning techniques, chemicals, and equipment.
• Knowledge of health and safety regulations (e.g., COSHH).
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a team effectively.
• A proactive approach to problem-solving and attention to detail.
• Flexibility to work various shifts, including early mornings, evenings, and weekends as required.
• Basic IT skills for reporting purposes.
• Full driving licence may be advantageous for site visits.

• Oversee the day-to-day operations of multiple hospitality venues, ensuring high standards of service and efficiency.
• Develop and implement strategic plans to achieve business objectives and enhance profitability.
• Manage budgets, control costs, and drive revenue growth across all operational areas.
• Lead, motivate, and develop teams of managers and staff to deliver exceptional customer service.
• Ensure compliance with all health, safety, licensing, and employment regulations.
• Monitor industry trends and implement innovative practices to maintain a competitive edge.
• Conduct regular performance reviews and provide constructive feedback to direct reports.
• Foster strong relationships with suppliers, partners, and key stakeholders.
• Develop and execute marketing and sales strategies in collaboration with the marketing team.
• Utilize remote working tools and technologies to effectively manage and communicate with dispersed teams.

• Extensive experience (e.g., 7+ years) in senior management roles within the hospitality industry (hotels, restaurants, resorts, etc.).
• Demonstrable success in managing multiple locations or large-scale operations.
• Strong understanding of financial management, budgeting, and P&L responsibility.
• Exceptional leadership, team-building, and communication skills.
• Proven ability to develop and implement strategic business plans.
• Excellent understanding of customer service principles and guest satisfaction drivers.
• Proficiency in using hospitality management software and remote collaboration tools.
• A proactive, results-oriented approach with strong problem-solving capabilities.
• Ability to work independently and manage complex responsibilities in a remote setting.
• Relevant degree in Hospitality Management or Business Administration is advantageous.

• Develop and implement comprehensive operational strategies to achieve business objectives and enhance guest satisfaction.
• Oversee the operational performance of all hospitality venues, ensuring high standards of service and quality.
• Manage operational budgets, including revenue forecasting, cost control, and P&L responsibility for assigned areas.
• Lead, mentor, and develop operational teams across multiple locations, fostering a culture of excellence and accountability.
• Ensure compliance with all health, safety, and licensing regulations.
• Identify opportunities for operational improvements and implement best practices to drive efficiency and profitability.
• Collaborate with marketing, sales, and HR departments to ensure cohesive business strategies.
• Manage relationships with key suppliers and vendors.
• Drive innovation in service delivery and operational processes.
• Analyze performance metrics and provide regular reports to senior leadership.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 10 years of progressive experience in hospitality operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Regional Operations Manager).
• Proven track record of successfully managing multiple hospitality venues or a large-scale operation.
• Strong understanding of hospitality industry trends, best practices, and financial management.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to drive operational performance and achieve financial targets.
• Proficiency in relevant hospitality management software and tools.
• Ability to work independently, make strategic decisions, and manage teams remotely.
• Experience in crisis management and problem-solving within a fast-paced environment.
• Passion for delivering exceptional customer service and creating memorable guest experiences.