959 Hospitality jobs in Caerphilly

Our client, a renowned hospitality group, is seeking a highly motivated and experienced Senior Hospitality Operations Manager to oversee and elevate the operational excellence of their flagship establishments in Cardiff, Wales, UK . This demanding role requires a proven leader with a passion for delivering exceptional guest experiences and driving profitability within a fast-paced environment. You will be responsible for managing multiple outlets, optimising service delivery, leading diverse teams, and ensuring the highest standards of quality and efficiency across all aspects of hotel and restaurant operations.

Key responsibilities will include:

• Directly managing and overseeing the daily operations of multiple hospitality venues, including restaurants, bars, and hotel services.
• Ensuring consistently high standards of guest service, satisfaction, and retention.
• Developing and implementing operational strategies to maximise revenue, control costs, and enhance profitability.
• Leading, motivating, and developing a large team of department heads and operational staff, fostering a positive and productive work environment.
• Managing budgets, forecasting expenses, and optimising resource allocation to meet financial targets.
• Ensuring compliance with all health, safety, hygiene, and licensing regulations.
• Implementing and maintaining quality control measures across all operational areas.
• Developing and executing marketing and promotional initiatives in collaboration with the marketing team.
• Managing inventory, procurement, and supplier relationships to ensure quality and cost-effectiveness.
• Handling guest feedback and resolving escalated issues promptly and professionally.
• Conducting regular performance reviews and implementing training programs to enhance staff skills and service quality.
• Staying abreast of industry trends and best practices to drive innovation and continuous improvement in operations.
• Collaborating with senior management to set strategic goals and objectives for the hospitality division.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in senior management roles within the hospitality industry. A strong understanding of hotel, restaurant, and event management is essential. Proven experience in P&L management, budget control, and team leadership is required. Excellent communication, interpersonal, problem-solving, and decision-making skills are paramount. The ability to work under pressure and maintain high standards in a dynamic environment is crucial. Passion for customer service and a commitment to operational excellence are key.

Our client is seeking a highly organized and proactive Remote Event & Hospitality Coordinator to manage and execute a variety of events and hospitality initiatives. This is a fully remote position, offering the flexibility to work from anywhere. You will be instrumental in planning, coordinating, and delivering exceptional experiences for clients and internal teams, ensuring seamless execution from start to finish.

Key Responsibilities:

• Plan and coordinate all aspects of virtual and in-person events, including venue selection, vendor management, catering, and entertainment.
• Manage event budgets, track expenses, and ensure all financial targets are met.
• Develop event timelines, coordinate with all stakeholders, and oversee execution on the day(s) of the event.
• Liaise with clients to understand their needs and expectations, ensuring a high level of satisfaction.
• Manage guest lists, invitations, and RSVP tracking.
• Source and procure necessary event materials and supplies.
• Coordinate catering services, ensuring dietary requirements and preferences are accommodated.
• Provide exceptional hospitality services, ensuring a welcoming and comfortable environment for all attendees.
• Troubleshoot any issues that arise during events, implementing timely and effective solutions.
• Maintain organized records of all event details, contracts, and post-event feedback.
• Research and identify new trends and opportunities in event planning and hospitality.

Qualifications:

• Proven experience in event planning, coordination, or hospitality management.
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Strong vendor negotiation and management skills.
• Exceptional communication and interpersonal skills, with a professional and friendly demeanor.
• Proficiency in event management software and MS Office Suite.
• Ability to work independently and proactively in a remote setting.
• Creative thinking and problem-solving abilities.
• Experience in budget management and financial tracking.
• A passion for delivering outstanding guest experiences.

This is a fantastic opportunity for a detail-oriented individual to excel in a remote role, contributing to memorable events and exceptional hospitality experiences. The position is fully remote, offering significant flexibility and autonomy.

Our client is seeking a seasoned and dynamic Senior Hospitality Operations Manager to oversee their flagship establishment in **Cardiff, Wales, UK**. This pivotal role demands exceptional leadership skills, a deep understanding of hotel or restaurant operations, and a commitment to delivering outstanding guest experiences. You will be responsible for the day-to-day management of multiple departments, including front office, food and beverage, housekeeping, and events, ensuring seamless service delivery and operational efficiency. The ideal candidate will possess a proven track record in hospitality management, with a strong emphasis on financial acumen, staff development, and quality control. You will drive revenue growth, manage budgets effectively, and implement strategies to enhance profitability while maintaining the highest standards of service excellence. This is a demanding but highly rewarding position for a passionate hospitality professional. Responsibilities include:

• Directing and overseeing the daily operations of all guest-facing departments.
• Developing and implementing operational policies and procedures to ensure efficiency and guest satisfaction.
• Managing departmental budgets, P&L statements, and controlling costs to maximize profitability.
• Recruiting, training, motivating, and managing a high-performing team of staff.
• Ensuring compliance with all health, safety, licensing, and hygiene regulations.
• Monitoring service standards and implementing improvements to enhance the guest experience.
• Managing inventory, procurement, and supplier relationships.
• Handling guest feedback and resolving issues promptly and professionally.
• Collaborating with the marketing and sales teams to drive business and promote services.
• Conducting regular performance reviews and providing ongoing feedback to staff.
• Developing strategic plans to improve operational performance and achieve business objectives.
• Staying informed about industry trends and best practices to maintain a competitive edge.

Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior management role. Proven experience managing multiple departments within a hotel, resort, or high-volume restaurant. Strong financial management skills, including budgeting, P&L analysis, and cost control. Excellent leadership, team-building, and interpersonal skills. Exceptional customer service orientation and problem-solving abilities. Thorough knowledge of operational best practices in the hospitality industry. Proficiency in property management systems (PMS) and point-of-sale (POS) systems. Ability to work flexible hours, including evenings, weekends, and holidays, as required. Strong communication and presentation skills. This is an excellent opportunity for a results-driven leader to make a significant impact on a premier hospitality venue.

Our client, a highly regarded group in the Hospitality & Tourism sector, is seeking a visionary and experienced Chief Hospitality Operations Officer to lead their global operations. This is a crucial, fully remote role that will shape the strategic direction and operational excellence of the company. You will be responsible for overseeing all aspects of hospitality services, ensuring unparalleled guest experiences, driving profitability, and fostering a culture of innovation and service excellence across all properties.
Responsibilities:

• Develop and implement strategic operational plans to achieve company objectives, enhance guest satisfaction, and maximize profitability.
• Oversee the day-to-day operations of all hospitality properties, ensuring adherence to the highest standards of service, quality, and safety.
• Lead and mentor regional operations managers and property-level leadership teams, fostering a strong service culture.
• Drive operational efficiency and cost management initiatives without compromising on service quality.
• Develop and implement standardized operating procedures (SOPs) and best practices across the organization.
• Oversee budgeting, financial performance, and revenue management strategies for all properties.
• Identify and implement innovative service offerings and operational improvements to enhance the guest experience.
• Ensure compliance with all relevant health, safety, and regulatory requirements.
• Lead crisis management and business continuity planning for operational disruptions.
• Represent the company in industry forums and build strong relationships with key stakeholders, suppliers, and partners.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; an MBA or Master's degree is highly preferred.
• A minimum of 15 years of progressive experience in senior leadership roles within the international hospitality industry, with a proven track record of success in multi-property operations.
• Extensive experience in luxury hotel management, resort operations, or a related segment of the hospitality sector.
• Deep understanding of all facets of hotel operations, including F&B, Rooms Division, Sales & Marketing, and Finance.
• Demonstrated ability to develop and execute strategic business plans, drive revenue growth, and manage P&Ls effectively.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams.
• Strong financial acumen and proficiency in budgeting, forecasting, and performance analysis.
• Proven experience in implementing operational improvements and driving service excellence.
• Ability to thrive in a demanding, fast-paced, and results-oriented remote work environment.
• Passion for delivering exceptional guest experiences and fostering a culture of continuous improvement.

This is a career-defining opportunity for a seasoned hospitality leader to make a significant impact on a globally recognized brand, working entirely from home. If you are a strategic visionary with a passion for unparalleled service, we invite you to apply. The role is associated with our client's operations in Cardiff, Wales, UK , but the position is fully remote.

Our client is seeking a highly experienced and motivated Senior Hospitality Operations Manager to join their dynamic team. This is a fully remote, permanent position, offering the flexibility to work from anywhere in the UK. You will be responsible for overseeing and optimizing the operational efficiency of various hospitality establishments, ensuring the delivery of exceptional guest experiences and maintaining high standards of service.

Responsibilities:

• Develop and implement strategic operational plans to achieve business objectives.
• Manage budgets, control costs, and ensure profitability across all managed properties.
• Lead and mentor remote operational teams, fostering a positive and productive work environment.
• Oversee quality control measures and ensure compliance with all relevant health, safety, and hygiene regulations.
• Drive continuous improvement initiatives to enhance service delivery and guest satisfaction.
• Manage relationships with key suppliers and stakeholders.
• Analyze performance data and provide regular reports to senior management.
• Stay abreast of industry trends and best practices to recommend innovative solutions.
• Troubleshoot operational issues and implement effective solutions promptly.
• Contribute to the development of new hospitality concepts and services.

Qualifications:

• Proven track record of at least 5 years in a senior management role within the hospitality industry.
• Demonstrated experience in remote team leadership and management.
• Strong understanding of hospitality operations, finance, and human resources.
• Excellent communication, interpersonal, and leadership skills.
• Ability to analyze complex data and make sound strategic decisions.
• Proficiency in using hospitality management software and remote collaboration tools.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Must be self-motivated, organized, and possess excellent time management skills.
• Willingness to travel occasionally for critical meetings or site visits (as required).

This role is ideal for a seasoned professional looking to leverage their expertise in a flexible, remote-first environment. If you are passionate about delivering outstanding hospitality and driving operational excellence from a distance, we encourage you to apply. The opportunity to make a significant impact on our client's success awaits you. This role is based remotely, with a notional connection to **Cardiff, Wales, UK**.

Overview

Head of Hospitality/Pennaeth Lletygarwch role at Transport for Wales. Join to apply for the

Head of Hospitality/Pennaeth Lletygarwch

role at

Transport for Wales .nDirect message the job poster from Transport for Wales.nAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative.Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.nWho we are

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.nWe’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.nRole responsibilities

Develop and lead the strategic plan for TfW Catering Services to ensure that that reliable delivery is the hallmark of the operation by working with Area Managers and Head Chef to maintain people resource levels, stock levels and service planning.nAccountable for leading the day-to-day catering provision across a multi-site operation by ensuring that policies, procedures and processes are properly followed to maintain compliance with statutory and regulatory obligations; including but not limited to Food Safety Manual, HACCPS and Health and Safety.nDevelop and manage the catering budget to ensure cost-effective operations while maintaining service excellence by seeking opportunities to grow revenue and reduce the overall subsidy demand for the Catering Operation.nEnhance the passenger dining experience by implementing feedback-driven improvements and maintaining high levels of customer satisfaction by continually challenging the delivery of TfW catering to ensure that KPIs are delivered for key metrics for Voice of the Customer.nLead, mentor, and manage the team of managers, supervisors, chefs, hosts and porters by demonstrating effective leadership, target setting and personal development plans to ensure TfW’s catering team meet its objectives, are empowered and to create an employer of choice environment.nWho we’re looking for

Demonstrable significant experience of leading successful delivery in hospitality, catering or a similar service sector.nEducated to degree level or equivalent professional qualificationsnPrevious experience of managing a remote team.nPrevious experience of controlling costs and running a P&L.nDemonstrable experience of overseeing the development of a product range.nA practical understanding of food Health and Safety policies and procedures.nWelsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.nTransport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.nNext steps

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.nTransport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.nThis advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.nPlease note, we reserve the right to close this vacancy early if we receive sufficient applications.nSeniority level

Mid-Senior levelnEmployment type

Full-timenJob function

Management and OthernIndustries

Rail TransportationnReferrals increase your chances of interviewing at Transport for Wales by 2xnGet notified about new Head of Hospitality jobs in Cardiff, Wales, United Kingdom.

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Our client , a dynamic leader in the hospitality and tourism sector, is seeking a highly skilled and creative Remote Hospitality & Tourism Digital Marketing Specialist to join their fully remote team. This role is perfect for an individual passionate about travel and customer experience, with a proven track record in driving online engagement and revenue through innovative digital strategies. You will be responsible for developing and executing comprehensive digital marketing campaigns that enhance brand visibility, attract new customers, and foster loyalty across various online platforms.

Key Responsibilities:

• Develop, implement, and manage digital marketing strategies and campaigns across multiple channels, including SEO, SEM, social media, email marketing, and content marketing, with a specific focus on the hospitality and tourism industry.
• Conduct market research and competitor analysis to identify trends, opportunities, and best practices.
• Create engaging and compelling content (e.g., blog posts, social media updates, website copy, video scripts) that resonates with target audiences and showcases the unique offerings of our client's hospitality and tourism services.
• Manage and optimize paid advertising campaigns (e.g., Google Ads, social media ads) to maximize ROI and achieve campaign objectives.
• Monitor, analyze, and report on campaign performance using analytics tools (e.g., Google Analytics, social media insights) and provide actionable recommendations for improvement.
• Develop and implement email marketing strategies to nurture leads, promote offers, and build customer relationships.
• Collaborate with internal teams and external agencies to ensure brand consistency and alignment of marketing efforts.
• Stay up-to-date with the latest digital marketing trends, tools, and technologies, particularly within the hospitality and tourism space.
• Manage the company's social media presence, fostering community engagement and responding to inquiries in a timely and professional manner.
• Contribute to the development of the company website, ensuring it is user-friendly, informative, and optimized for search engines.

Required Qualifications:

• Proven experience as a Digital Marketing Specialist or similar role, with a demonstrable portfolio of successful campaigns, preferably within hospitality or tourism.
• In-depth knowledge of various digital marketing channels, tools, and best practices (SEO, SEM, social media, email marketing, content creation).
• Proficiency in using web analytics tools (e.g., Google Analytics) and digital marketing software.
• Excellent copywriting, editing, and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.
• Familiarity with CRM systems and marketing automation platforms is a plus.

This fully remote position offers the flexibility to work from anywhere, allowing you to contribute your expertise to a thriving industry while enjoying a healthy work-life balance. You will be an integral part of a forward-thinking team driving innovation in the travel and hospitality sector.

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.  

Why not use your skills to make a difference and join our Billing Team in Merthyr. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus ncentives and bonuses  
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.  

Why not use your skills to make a difference and join our Billing Team in Merthyr. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus ncentives and bonuses  
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?