What Jobs are available for Hospitality in Canterbury?

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Universities on a full time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Here's an idea of what your shift patterns will be: 5 out of 7 days

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2210/ / /BU #Universities & Colleges

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Company Profile

Working for an expanding family run business you will be confident to lead the customer service team and ensure tasks and roles are being completed on time and correctly.

To excel within this role, you will need to have great communication skills, manage your time effectively and understand what business critical tasks are and what will benefit the customer experience most.

The company is in a lovely rural setting therefore, candidates must be able to drive.

This is a full-time office-based position with the working hours of Monday to Friday 08:00 to 17:00.

Key duties & responsibilities of Customer Service Manager

• Keep speed and customer satisfaction at the heart of every decision
• Lead the customer service executives
• Ensuring all orders are despatched same day to warehouse
• Monitor couriers on time deliveries and report any instances to the operations team
• Manage the customer service tickets to ensure repairs and services are monitored within your timelines
• Monitor equipment repairs and warranties and communicate manufacturer delays to Procurement
• Manage email boxes and ensure responses are made within 24 hours
• Monitor back orders and ETAs
• Maintain communication with the sales & marketing team of operational changes
• Weekly reporting

Required qualifications, knowledge, experience & skills of Customer Service Manager

• Proven experience in a customer service leadership or supervisory role
• Strong communication skills, both verbal and written, with the ability to handle escalations professionally
• Team leadership and coaching abilities, with a focus on motivation and performance improvement
• Excellent problem-solving skills and the ability to make decisions under pressure
• Customer-focused mindset with a passion for delivering high-quality service
• Organisational and time management skills, with the ability to prioritise tasks effectively
• Experience with CRM systems and customer service software
• Ability to analyse service metrics and implement improvements
• Adaptability to change and a proactive approach to continuous improvement
• IT proficiency, including Microsoft Office (especially Excel, Word, and Outlook)

Benefits

• Annual profit related bonus capped at 12% paid quarterly
• Private healthcare for family
• Pension
• Long service awards

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

MDCV UK

MDCV UK has a vision to bring the finest English and Provenal wines to the UK market.We havea long history of producing award-winning Provence Ros and English Sparkling Wines, with an extensive infrastructure, both in France and the UK. We will be the largest producer of wine in each of these regions by 2024, with a combined production of over 10 million bottlesannually.

Our French estates span over 1,000 acres and are already established in many global markets, with sales of over 4 million bottles. In the UK, we are establishing the largest single vineyard site, based in Kent, and plan to be in full production from 2025.

As a business, we strive for innovation and use many cutting-edge techniques in our vineyards and winemaking. The ambition and scale of what we do allows us some of the most efficient operations in the world, while still producing high quality wine of award-winning standard.

We have a passion for sustainability and manageallour vineyards organically, while also employing pioneering techniques to minimise our impact on the environment, such as composting organic waste, harvesting rainwater and heating our sites using natural sources, such as ground source heat pumps.

While learning from our history and building for our future, we plan to revolutionise the English wine industry for the better.

Key Responsibilities

• Serve wine by the glass and bottle with flair and professionalism.
• Create a welcoming atmosphere for all customers.
• Engage customers with our products and brands, upselling to increase sales value.
• Process sales and payments accurately and efficiently.
• Maintain high standards of cleanliness and presentation.
• Operate opening and closing procedures to ensure security and brand quality consistency.
• Stay calm under pressure and deliver a luxury experience.
• Share ideas, energy, and enthusiasm with the team.

Requirements

• Excellent written and verbal communication and administrative skills.
• Fluent in English; French is an advantage but not essential.
• Ability to work independently and complete tasks within deadlines.
• Organised, dependable, and detail-oriented team player.
• Quick learner with a high sense of urgency.
• Passion for sales and outstanding customer service.
• Ability to work well under pressure.
• Full understanding of the product catalogue and current deals.
• Approachable and friendly personality.
• Clear communication skills and ability to resolve conflicts.
• Confidence in guest interaction and polished front-of-house experience.
• Flexible approach to hours, including evenings and all weekends.
• Eye for detail and pride in presentation and delivery.

Advantages

• Previous experience in retail, sales, hospitality, or tourism.
• Interest in the wine industry.

Benefits

• Be part of an exciting and disruptive English Sparkling wine producer.
• 25 days annual leave per year plus 8 bank holidays.
• Generous staff discount.
• Option to transition to a permanent role within the business.

Job Title: Student Support Lecturer (HND Hospitality Management)

Location: Broadstairs

Salary : 25,000 - 28,000 - dependent on relevant skills and experience. (Salary is reviewed annually with any increase normally taking effect on 1st January each year)

Job type: Full Time, Permanent

About Us:

Nelson College London (NCL) has established itself as a reputable and thriving higher education college offering higher education across three strategically located campuses in East London and Kent demonstrating NCL's commitment to providing quality education across varied communities targeting widening access students. NCL is registered with the Office for Students (OfS) as an approved fee-cap provider. Moreover, NCL's achievement of the Teaching Excellence Framework (TEF) Silver award signifies its commitment to delivering high-quality teaching, learning, and outcomes for its widening access students. NCL stands as a dynamic and forward-thinking provider, dedicated to providing accessible, high-quality higher education that equips students with the skills and knowledge needed for success in their chosen fields.

Purpose of Role :

• To provide students with valuable resources and encouragement to help them navigate their academic and personal challenges.

Key Responsibilities:

• Assist students in developing effective study habits, identifying their strengths and weaknesses in academic skills, and develop and follow through with the Individual Learning Plans (ILP)
• Provide regular formative feedback to students on their assignments and monitor their progress
• Provide guidance to the students on interpreting the summative feedback
• Keep records of student assignment submission progress
• Act as a key point of contact for students with regular meetings throughout the student programme
• Maintain supportive and professional relationships to help students become part of the learning and teaching community
• Encourage and motivate students to think about their learning broadly rather than focusing solely on individual modules
• Help students overcome barriers to learning that may arise from personal or social issues
• Offer personal support on a range of topics that might include academic difficulty, emotional and social problems, illness, or a traumatic life event
• Deliver one on one and in class lessons on various units

Other General College Duties:

• Work flexibly as part of the College team to ensure the smooth running of the College's premises and facilities
• Participate actively and flexibly in a range of college-wide activities, such as duty rotas, enrolment, and marketing events
• Participate in training and team development activities, to develop and update skills and knowledge
• Understand and be committed to the College's health and safety Policy statement and the College's safety priorities and be aware of your contribution to them
• Be aware of the College's equality policies and demonstrate commitment and enthusiasm to promote the principle of equality and diversity throughout all aspects of your work
• Be familiar with safeguarding requirements as outlined in the College's policies and comply with its requirements to safeguard and protect the welfare of young people and vulnerable adults
• Undertake such additional duties or projects as directed by the directors or senior managers of the College.

Person Specification :

The successful candidate should have the knowledge and competence required for standard acceptable performance in carrying out this role and will have demonstrated the following essential (E) or desirable (D) skills and experience:

• Educated to undergraduate level (E)
• Able to recommend resources based on the subject knowledge(E)
• Ability to teach and motivate others (E)
• Fully Computer Literate and operate to at least an intermediate level with Word, Access, and PowerPoint (E)
• Ability to work as part of a team and collaborate with other staff (D)
• Good literacy and numeracy - (Level 2 qualification in English and Maths or equivalent) (E)
• The ability to work effectively under pressure and tight deadlines (D)
• Excellent customer service skills (E)
• Excellent organizational, time management skills and attention to detail (E)
• Excellent communication skills (written and oral) (E)
• Degree or other qualifications relevant to the post (D)
• Relevant experience in higher education (D)

How to Apply:

Interested candidates are invited to submit their CV, detailing their relevant experience and qualifications.

Please note that only candidates shortlisted for interviews will be contacted.

Candidates with the experience or relevant job titles of: Lecturer, Hospitality Management Lecturer, Lecturer in Hospitality Management, HNC/D Lecturer, Academic Lecturer, University Lecturer, Education Lead, Academic Lead, College Tutor, Tutor, Teacher, College Teacher will also be considered for this role.

Job Title: Student Support Lecturer (HND Hospitality Management)

Location: Broadstairs

Salary : 25,000 - 28,000 - dependent on relevant skills and experience. (Salary is reviewed annually with any increase normally taking effect on 1st January each year)

Job type: Full Time, Permanent

About Us:

Nelson College London (NCL) has established itself as a reputable and thriving higher education college offering higher education across three strategically located campuses in East London and Kent demonstrating NCL's commitment to providing quality education across varied communities targeting widening access students. NCL is registered with the Office for Students (OfS) as an approved fee-cap provider. Moreover, NCL's achievement of the Teaching Excellence Framework (TEF) Silver award signifies its commitment to delivering high-quality teaching, learning, and outcomes for its widening access students. NCL stands as a dynamic and forward-thinking provider, dedicated to providing accessible, high-quality higher education that equips students with the skills and knowledge needed for success in their chosen fields.

Purpose of Role :

• To provide students with valuable resources and encouragement to help them navigate their academic and personal challenges.

Key Responsibilities:

• Assist students in developing effective study habits, identifying their strengths and weaknesses in academic skills, and develop and follow through with the Individual Learning Plans (ILP)
• Provide regular formative feedback to students on their assignments and monitor their progress
• Provide guidance to the students on interpreting the summative feedback
• Keep records of student assignment submission progress
• Act as a key point of contact for students with regular meetings throughout the student programme
• Maintain supportive and professional relationships to help students become part of the learning and teaching community
• Encourage and motivate students to think about their learning broadly rather than focusing solely on individual modules
• Help students overcome barriers to learning that may arise from personal or social issues
• Offer personal support on a range of topics that might include academic difficulty, emotional and social problems, illness, or a traumatic life event
• Deliver one on one and in class lessons on various units

Other General College Duties:

• Work flexibly as part of the College team to ensure the smooth running of the College's premises and facilities
• Participate actively and flexibly in a range of college-wide activities, such as duty rotas, enrolment, and marketing events
• Participate in training and team development activities, to develop and update skills and knowledge
• Understand and be committed to the College's health and safety Policy statement and the College's safety priorities and be aware of your contribution to them
• Be aware of the College's equality policies and demonstrate commitment and enthusiasm to promote the principle of equality and diversity throughout all aspects of your work
• Be familiar with safeguarding requirements as outlined in the College's policies and comply with its requirements to safeguard and protect the welfare of young people and vulnerable adults
• Undertake such additional duties or projects as directed by the directors or senior managers of the College.

Person Specification :

The successful candidate should have the knowledge and competence required for standard acceptable performance in carrying out this role and will have demonstrated the following essential (E) or desirable (D) skills and experience:

• Educated to undergraduate level (E)
• Able to recommend resources based on the subject knowledge(E)
• Ability to teach and motivate others (E)
• Fully Computer Literate and operate to at least an intermediate level with Word, Access, and PowerPoint (E)
• Ability to work as part of a team and collaborate with other staff (D)
• Good literacy and numeracy - (Level 2 qualification in English and Maths or equivalent) (E)
• The ability to work effectively under pressure and tight deadlines (D)
• Excellent customer service skills (E)
• Excellent organizational, time management skills and attention to detail (E)
• Excellent communication skills (written and oral) (E)
• Degree or other qualifications relevant to the post (D)
• Relevant experience in higher education (D)

How to Apply:

Interested candidates are invited to submit their CV, detailing their relevant experience and qualifications.

Please note that only candidates shortlisted for interviews will be contacted.

Candidates with the experience or relevant job titles of: Lecturer, Hospitality Management Lecturer, Lecturer in Hospitality Management, HNC/D Lecturer, Academic Lecturer, University Lecturer, Education Lead, Academic Lead, College Tutor, Tutor, Teacher, College Teacher will also be considered for this role.

Job Title: Student Support Lecturer (HND Hospitality Management)

Location: Broadstairs

Salary : £25,000 - £28,000 - dependent on relevant skills and experience. (Salary is reviewed annually with any increase normally taking effect on 1st January each year)

Job type: Full Time, Permanent

About Us:

This college has established itself as a reputable and thriving higher education college offering higher edu.

ZIPC1_UKTJ

We are seeking a highly organised and detail-oriented Customer Service Administrator to join a thriving team outside Dartford. The ideal candidate will support the customer service team ensuring smooth delivery of trasnportation.

Client Details

This is an opportunity to work with a reputable company within the industrial and manufacturing sector. They are a medium-sized organisation known for their commitment to delivering quality products and excellent customer service.

Description

• Manage and respond to customer enquiries via phone and email promptly and professionally.
• Maintain accurate records and update customer information in the database.
• Coordinate with various departments to ensure smooth order processing and delivery.
• Prepare and distribute invoices, reports, and other relevant documentation.
• Support the team in administrative tasks, including scheduling meetings and managing correspondence.
• Resolve customer complaints or escalate issues to the appropriate teams when needed.
• Monitor and track customer orders, ensuring timely updates and communication.
• Assist in improving processes to enhance customer satisfaction and operational efficiency.

Profile

A successful Customer Service Administrator should have:

• Previous experience in a similar administrative or customer support role within the industrial or manufacturing sector.
• Strong organisational skills and attention to detail.
• Proficiency in using Microsoft Office applications and CRM systems.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and the ability to work independently.
• A customer-focused mindset with a commitment to delivering exceptional service.

Job Offer

• Competitive salary ranging from 23,400 to 26,000 per annum.
• Permanent, full-time position located in Dartford.
• Opportunities to work within a supportive and professional team environment.
• Potential for career growth within the industrial and manufacturing sector.

If you are ready to take the next step in your career as a Customer Service Administrator, we encourage you to apply today!

Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. 

At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a ‘hybrid working’ culture, and this means that some home working is also possible after training. Join us and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

What training and career progression is on offer

For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm.

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls -  this is the start of your customer service career.

What we can offer you as Customer Service Advisor

• A clear pay structure starting with a competitive salary of £26,639 per annum.
• You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
• 25 days holiday 
• Pension
• Life Assurance
• Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!
• Regular department incentives with amazing prizes to be won
• Opportunities to progress your career around the business

Experience Required

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To be redirected to our dedicated careers site to complete your application. 

Customer Service Manager

Tunbridge Wells

Salary: Competitive + Annual Bonus + Excellent Benefits and Free Parking!

Permanent Role

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your leadership can make a real difference? If so, we have an exciting opportunity for you!

Role Overview:
As our Customer Service Manager, you will lead, motivate, and direct a small Customer Service and After-Sales Service Administration team to consistently exceed customer expectations. Your proven track record in raising customer service standards will be instrumental in transforming the customer service journey. You'll play a vital role in ensuring that the department is customer-focused while achieving financial targets and liaising internally with other teams and departments to ensure customer engagement is exceptional!

Key Responsibilities:

• Support and guide team members (6 in team) in building excellent customer relationships.
• Monitor and improve communication quality with customers.
• Track team performance against agreed SLAs and lead times.
• Manage escalated customer complaints and resolve them efficiently.
• Conduct HR tasks, including recruitment, appraisals, and team communication.
• Facilitate regular team meetings and training sessions to elevate service standards.
• Deal with compliance issues with SLA guideance and quality communication.

Performance Monitoring:

• Ensure all team members receive appropriate training and cross-training.
• Maintain clear communication of SLAs and monitor adherence.
• Handle complaints professionally within defined timelines.
• Keep our CS/SAP System updated and organised.

Skills required;

• Experience: 5+ years proven skills within in Customer Service Management/Team Leader capacity.
• Skills: Strong leadership, excellent communication, and negotiation skills.
• Attributes: Polite, confident, patient, and diplomatic when facing challenges.
• Technical Proficiency: Good knowledge of Microsoft applications, especially Word and Excel.
• Problem-Solver: Ability to manage complex customer and staff issues effectively.

Why Join our client?

• Be part of a team that values your contributions and fosters professional growth.
• Work in a vibrant environment where innovation and creativity are encouraged.
• Lead initiatives that will shape the future of our customer service experience.

If you're ready to take your career to the next level and make a significant impact within a Customer Service capacity we would love to hear from you!

How to Apply:
Submit your CV for consideration online today!

This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - (phone number removed)

(url removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.