613 Hospitality jobs in Cromer

• Oversee daily hospitality operations and service delivery.
• Develop and implement operational strategies to enhance guest satisfaction and profitability.
• Manage budgets, control costs, and optimize resource allocation.
• Lead, train, and motivate hospitality teams.
• Ensure adherence to quality standards and service protocols.
• Manage inventory, procurement, and supplier relationships.
• Develop and implement marketing and revenue management strategies.
• Ensure compliance with health, safety, and licensing regulations.
• Handle guest feedback and resolve service issues effectively.

• Bachelor's degree in Hospitality Management, Tourism, Business, or related field.
• Minimum of 5 years of experience in hospitality management.
• Proven experience in overseeing operations for hotels, restaurants, or tourism businesses.
• Strong understanding of F&B, accommodation, and event management.
• Excellent leadership, communication, and customer service skills.
• Experience with budgeting and financial management.
• Knowledge of industry trends and best practices.
• Ability to work independently and manage operations remotely.

• Planning and coordinating all aspects of assigned events, including virtual and in-person experiences.
• Developing event budgets and managing expenses to ensure profitability.
• Sourcing and liaising with vendors, venues, and suppliers to negotiate contracts and ensure quality service.
• Creating event schedules, timelines, and detailed logistical plans.
• Developing event marketing and promotional materials.
• Managing registration processes and attendee communication.
• Overseeing the execution of events, ensuring all elements are delivered to the highest standard.
• Troubleshooting and resolving any issues that may arise during events.
• Conducting post-event analysis, gathering feedback, and preparing reports.
• Staying abreast of industry trends and best practices in event management.
• Collaborating with marketing, sales, and other departments to achieve event objectives.
• Managing multiple events simultaneously, ensuring all deadlines are met.

• Manage all aspects of event planning and execution, from conception to completion.
• Develop creative event concepts and strategies aligned with client objectives and brand identity.
• Create and manage detailed event budgets, ensuring cost-effectiveness and profitability.
• Source, negotiate with, and manage relationships with vendors, suppliers, and venues.
• Oversee event marketing and promotional activities to drive attendance and engagement.
• Develop comprehensive event timelines and project plans, ensuring all deadlines are met.
• Coordinate logistics, including accommodation, transportation, catering, and AV requirements.
• Ensure flawless on-site event execution through effective team and vendor management.
• Handle crisis management and troubleshoot issues that may arise during events.
• Conduct post-event analysis, gathering feedback and preparing comprehensive reports.

• Proven experience as an Event Manager or similar role, with a focus on hospitality or tourism events.
• Demonstrated success in planning and executing a variety of event types and sizes.
• Excellent budget management and negotiation skills.
• Strong understanding of event logistics, venue management, and vendor relations.
• Proficiency in event management software and tools.
• Exceptional organizational, time management, and multitasking abilities.
• Outstanding communication, interpersonal, and client-facing skills.
• Creative thinking and problem-solving capabilities.
• Ability to work independently and manage multiple projects simultaneously in a remote setting.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in guest services, customer relations, or operations management within the hospitality industry.
• Demonstrated success in improving guest satisfaction scores and loyalty program engagement.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proven ability to lead, motivate, and manage remote teams effectively.
• Proficiency in using CRM systems and guest feedback platforms.
• Strong analytical skills with the ability to interpret data and translate it into actionable strategies.
• A passion for hospitality and creating memorable guest experiences.

• Manage a portfolio of hospitality clients, ensuring high levels of satisfaction and retention.
• Onboard new clients, guiding them through the implementation of our services.
• Provide ongoing support, technical assistance, and best practice guidance to clients.
• Proactively engage with clients to understand their evolving needs and challenges.
• Identify opportunities for clients to leverage additional features and services.
• Conduct regular business reviews to assess client progress and identify growth areas.
• Serve as the voice of the customer internally, providing feedback to product and sales teams.
• Develop and deliver client training materials and webinars.
• Address and resolve client issues efficiently and effectively.
• Monitor key customer success metrics and report on account health.

• Proven experience in Customer Success, Account Management, or a client-facing role, preferably within the hospitality or technology sectors.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
• Strong understanding of the hospitality and tourism industry dynamics.
• Exceptional interpersonal skills and a natural ability to build rapport and trust.
• Self-motivated, organized, and able to manage time effectively in a remote work environment.
• Proficiency in CRM software and customer success platforms.
• Bachelor's degree in Business, Hospitality Management, Marketing, or a related field is preferred.
• Ability to work independently and collaboratively with remote teams.
• Must be legally authorized to work in the UK (remote).

• Bachelor's degree in Marketing, Digital Communications, or a related field.
• Proven experience (3+ years) in digital marketing, with a focus on the hospitality or travel industry.
• Strong knowledge of SEO, SEM, social media marketing, and email marketing.
• Experience with Google Analytics and other web analytics tools.
• Proficiency in creating engaging content for various digital channels.
• Familiarity with booking engines and online travel agencies (OTAs) is a plus.
• Excellent written and verbal communication skills.
• Ability to work autonomously and as part of a remote team.

Berry Recruitment have a new exciting opportunity for a Customer Service Administrator for a busy client based in King's Lynn.

The Role:

You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.

You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.

You will be required to have good organisational skills, have good IT skills and excellent customer service skills.

Duties required include:

• Diary Management & Logistics of Engineers
• Procurement of Parts for Jobs
• Quotations
• Call Handling
• Emails
• Offering Updates of Appointments to Customers and Managing these Processes

Pay: 23,500.00-26,000.00 per year

Previous experience within Administration and working within an Administration environment is required.

For further information, please contact Lauren at Berry Recruitment, King's Lynn.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Noodle Talent Partners are working with a friendly, dynamic and progressive organisation based on the outskirts of Norwich, recruiting for the position of Customer Service Advisor and looking for an enthusiastic, personable individual to join the team.

This is a lovely opportunity to work with a great group of individuals who manage incoming enquiries into the business via telephone and email, utilising your outgoing personality and professional approach to provide an excellent service and positive first impression of the business, handling enquiries and progressing these onto the relevant team members. 

This is a permanent, full time position working Monday to Friday 9am-5pm with 1 hour lunch break. 

The Package

• Salary of £24,000
li>Discretionary annual bonus
• Upto 28 days annual leave PLUS bank holidays
li>Free onsite parking, lovely modern & welcoming working environment
• Discounted Gym membership
• Life assurance
• Employee Assistance Programme
• Pension Scheme
• Company Share Scheme
• Company Sick pay
• Free annual eye test and contribution to glasses
• Discount on financial services
• Training and development
• Friendly, supportive team who invest in their people and development

and more!

Responsibilities

• Managing inbound business customer enquiries in a professional manner and providing excellent service 
< i>Building rapport with customers, providing information and expertise to build trust with customers and maximise each incoming opportunity
• Maintaining call quality and high standards of work
• Tracking information accurately on company systems
• Following up with customers including call backs where required
• Update management on any challenges, issues or areas for improvement
• Any other daily tasks as required by the team leader within the role 

What Experience, Skills and Attributes are we looking for?

li>Minimum of 1-2 years existing office based customer service experience
• Strong communication skills, listening skills and professional, friendly telephone manner
• Excellent interpersonal skills, ability to build relationships with new and existing customers
• Team working skills and a desire to see the team and the business do well
• Able to problem solve and use initiative to overcome any challenges
• Excellent time management and organisation skills
• A strong work ethic
• High levels of accuracy and attention to detail, along with IT skills including use of Microsoft Office

If this great opportunity is of interest to you, please ensure your CV is up-to-date and apply online using the link as soon as possible.

Thank you

Customer Service | Client Relations | Office Support | Sales Administrator | Inbound Calls | Financial Services | Professional Services

Key Responsibilities:

Qualifications:

Skills:

What We Offer: