49 Hospitality jobs in Cromer

The Beechwood Hotel is looking for front of house staff to join our friendly and enthusiastic team. The job will include working in the restaurant and bar, looking after our hotel guests.

We're looking for a hard working individual with a positive attitude and a passion for quality customer service to carry on our high standards and attention to detail. You will need to be of smart, clean appearance.

Intermediate Apprenticeships are available for those aged 16 years upwards and employed for 25 hours per week or more. You can study for an NVQ level 2 in Hospitality while working with us. Apprenticeship courses provide an excellent opportunity for people to work and gain a nationally recognised qualification.

We are a boutique hotel in North Walsham serving modern British cuisine in our 2 AA Rosette restaurant. We are open daily for breakfast and dinner and on Sundays for lunch. We welcome new hotel guests each afternoon with a cream tea on arrival.

We pride ourselves on giving warm, friendly customer service.

The average hours worked each week will be approximately 35 hours, with our busiest periods being evenings and weekends.

The shifts worked are mainly Split shifts (8.30am – 11am breakfast service plus 6.30 – 11pm dinner service), Sunday lunch service (8.00am - 4.00pm) or Late shifts (2pm pm)

Job Types: Full-time, Permanent, Apprenticeship

Pay: From £7.55 per hour

Ability to commute/relocate:

• North Walsham NR28 0HD: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person

• Plan, organize, and execute a wide range of events.
• Manage event budgets and ensure profitability.
• Liaise with clients to understand and fulfill event requirements.
• Source and manage vendors, suppliers, and contractors.
• Oversee event logistics, including venue setup and staffing.
• Ensure high standards of customer service and guest satisfaction.
• Develop creative event concepts and proposals.
• Adhere to health and safety regulations for events.
• Conduct post-event analysis and client feedback.

• Developing and implementing operational strategies to achieve business objectives.
• Managing budgets, controlling costs, and identifying opportunities for revenue enhancement.
• Ensuring compliance with all health, safety, and licensing regulations.
• Leading, motivating, and developing the hospitality team.
• Overseeing the planning and execution of events and functions.
• Maintaining strong relationships with suppliers and stakeholders.
• Monitoring customer feedback and implementing service improvements.
• Driving innovation in service delivery and guest engagement.

Hours: 37.5 hours per week covering Monday – Sunday, Days, Evenings and Bank holidays as required.

The Assistant Hospitality Operations Manager will ensure the smooth running of activities in all Norwich Theatres Commercial areas. Working closely with the Commercial Operations Manager (COM), the role will assist in bringing the commercial strategy to all operational areas ensuring quality, visitor satisfaction and income growth whilst maintaining a sustainable business model.

Please refer to the attached role description for the person spec and full details of the role.

About Us

Norwich Theatre is one of the leading arts organisations in the UK and the largest in the East of England, encompassing the historic Theatre Royal, the creative hub Stage Two, and the intimate mid-scale Playhouse. We present, produce and co-create a vibrant programme of live performance and creative engagement activities to entertain, enrich and inspire audiences of all ages and backgrounds, and we work with national and international partners to ensure we bring the very best theatre to our region.

We are an independent not-for-profit charity with no regular public funding, and rely on a share of ticket sales, one-off grants, fundraising/membership schemes and other commercial activities to deliver the work we do both on stage and in communities.

Main Purpose of the Role

• To assist the COM in the effective day to day running of all Norwich Theatre commercial areas; Playhouse, Restaurant, Bars, Café, roving sales and Events
• To ensure the visitor experience and standards of service in all areas are of the highest level and meet Norwich Theatre expectations at all times
• To support the COM in the development of all sales opportunities maximising profitability by ensuring budgetary targets are met and /or exceeded, continually monitoring performance for income and expenditure
• To deputise for the COM in their absence

Key Responsibilities

Daily Operations and sales

• Maintain and develop standard operating procedures across Hospitality Teams to drive consistency and sales
• Support the COM with the development and successful delivery of the commercial strategy for the department which includes driving creative and profitable show & seasonal promotions.
• Assist the COM to set income targets and share weekly targets with the Hospitality team to help drive sales.
• Ensure team are fully motivated and understand the weekly sales targets through regular briefings and team meetings.
• Work with the COM to develop and implement successful plans, which gain additional sales across all outlets.
• Ensure pricing is competitive and in line with local competition.
• Continually assess and evolve product selection to maximise GP%.
• Working with COM create and drive weekly sales promotions for social media with support from Marketing Team as needed
• With work Business Development Manager and COM to assist in the management of Norwich Theatre Events both internal and external, delegating work and using resources available as appropriate to ensure excellence in product and delivery
• Work proactively to identify new and improved income streams for commercial areas
• Ensure product selection stock levels are maintained appropriately to ensure maximum sales

Customer Service & Relationships

• Foster a positive and proactive environment, working with all departments to achieve the best experience possible for Theatregoers, Visitors, Participants, Cast and Staff
• Communicate with Visitors on a day-to-day basis (both internal and external) and address any complaints that may arise
• Develop good relationships with new and existing Visitors, Sponsors, Cast Members and Colleagues
• Ensure customer service excellence in all areas, motivating the Hospitality team in delivering a first-class service every time.
• Promote a positive team ethos and 'lead by example' setting the pace and standard for all hospitality areas
• Liaise with COM and People & Culture Team on recruitment matters and for the training needs of team members, as the business requires.

Team Management

• Be a positive role model and champion of the organisation's values.
• Lead and motivate the team members to achieve targets
• Work with COM on effective and appropriate staff training on a regular basis, ensuring all team members consistently deliver excellent customer service in line with our Organisational Standards and Values.
• Support individual team member's development and performance through regular and effective appraisals and address any areas for development or improvement in a timely manner through effective performance improvement plans.
• Communicate with Team through daily briefings
• Support the COM in the creation and management of weekly rotas for all Hospitality team in line with set budgets

Finance & Systems

• Working with the COM, assist/contribute to set all budgetary targets for both income and expenditure.
• Ensure finance procedures are adhered to and strictly monitored including use of credit card terminals, cash payments, till usage and end of day cash up and recording.
• Ensure the daybook is accurate, filled in at the end of each shift and that any discrepancies are investigated and recorded.
• Make effective use of EPOS system to identify sales trends, monitoring performance continually and ensuring financial compliance at all times
• Assist in managing waste control and ensure accurate recording of ullage and wastage
• Assist in managing petty cash system and ensure that all purchases are recorded accurately and have receipts

Statutory Requirements

• Ensure all equipment is maintained and any defects reported and or dealt with promptly
• Attend training as required
• Take responsibility ensuring all records where appropriate; food safety, health & Safety, and HACCP are kept up to date
• Uphold the requirements of licensing laws, COSHH and health & safety procedures at all times
• Ensure all Hospitality Team members are supervised and properly trained at all times

Organisational Wide Responsibilities

• To demonstrate and promote our core values of Creativity, Impactfulness, Honesty, Kindness, Inclusivity and Bravery
• To seek to advance Norwich Theatre's vision "To make all of our Creative Experiences have wide reaching positive impact."
• To ensure you are always an ambassador for Norwich Theatre's mission: "To provide creative experiences, rooted in the art of Performance and secure in our sense of Place, which generate positive impact for all People and inspire Prosperity in all its forms."
• To comply with all Norwich Theatre policies including Safeguarding, Equal Opportunities, Health and Safety, ICT and GDPR
• To undergo any training necessary to fulfil the duties of this role and to develop its contribution to the organisation

Please refer to the attached role description for the person spec and full details of the role.

Closing Date: 28th September 2025

Interview Dates to be confirmed.

• Developing and implementing operational strategies to improve service quality, efficiency, and profitability.
• Managing remote teams, providing guidance, support, and performance feedback.
• Overseeing staff training programs to ensure consistent service standards and compliance with health and safety regulations.
• Monitoring operational performance metrics and identifying areas for improvement.
• Implementing and managing quality assurance programs to enhance the guest experience.
• Handling escalated customer issues and ensuring prompt and satisfactory resolutions.
• Collaborating with marketing and sales teams to support promotional activities and events.
• Managing budgets and controlling operational costs effectively.
• Utilizing technology and digital tools for communication, reporting, and performance tracking.
• Staying updated on industry trends and best practices in hospitality management.

• Provide remote leadership and strategic direction to on-site hotel and restaurant management teams.
• Develop, implement, and monitor operational policies and procedures to ensure consistent service delivery and brand standards.
• Oversee budgeting, financial performance, and cost control measures for assigned properties.
• Analyze operational data, guest feedback, and market trends to identify opportunities for improvement and innovation.
• Manage relationships with key suppliers, vendors, and service providers to ensure optimal resource utilization.
• Develop and implement effective sales and marketing strategies in collaboration with the sales team.
• Ensure compliance with all health, safety, and hygiene regulations.
• Conduct regular virtual performance reviews and provide coaching to on-site managers and staff.
• Lead initiatives to enhance the guest experience and drive customer loyalty.
• Manage pre-opening operations for new properties, including recruitment, training, and setup.
• Troubleshoot operational challenges and implement effective solutions remotely.
• Collaborate with the executive team on strategic planning and business development.
• Drive efficiency through the effective use of technology and operational systems.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 8 years of progressive experience in hospitality operations management, with a proven track record of success in hotel or F&B management.
• Demonstrated experience in managing P&L, budgeting, and financial forecasting.
• Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams.
• Strong understanding of hotel and restaurant operations, including front office, housekeeping, F&B, and events.
• Proficiency in hotel management software (PMS), POS systems, and Microsoft Office Suite.
• Experience with remote management tools and digital collaboration platforms.
• Excellent problem-solving and decision-making abilities.
• Ability to analyze data and translate insights into actionable strategies.
• A passion for delivering exceptional guest experiences and maintaining high service standards.
• Flexibility to travel occasionally for site visits as required.

• Oversee daily operations of the hospitality service platform.
• Develop and implement operational strategies to improve efficiency and customer satisfaction.
• Manage and support a team of remote operational staff.
• Onboard, train, and monitor service providers.
• Analyze operational performance data and generate reports.
• Identify and resolve operational issues and challenges.
• Ensure compliance with all relevant regulations and standards.
• Collaborate with other departments to achieve business goals.
• Implement process improvements and best practices.
• Maintain a high level of service quality across all operations.

• Oversee the day-to-day operations of multiple hospitality venues, ensuring consistency in service standards and guest satisfaction.
• Develop and implement operational policies and procedures to enhance efficiency and profitability.
• Manage remote teams of managers and staff, providing leadership, motivation, and performance management.
• Monitor key performance indicators (KPIs) such as revenue, costs, guest satisfaction, and staff performance, implementing corrective actions as needed.
• Ensure compliance with health, safety, and hygiene regulations across all locations.
• Drive revenue generation through strategic initiatives and effective sales management.
• Manage budgets, control costs, and optimize resource allocation.
• Foster a positive and high-performing work culture among remote teams.
• Develop and maintain strong relationships with suppliers and vendors.
• Implement customer feedback mechanisms and act on insights to improve service delivery.
• Stay updated on industry trends and best practices in hospitality management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior operational role overseeing multiple sites or departments.
• Proven ability to manage and lead remote teams effectively.
• In-depth knowledge of hotel operations, food and beverage management, and customer service excellence.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in using hospitality management software and digital communication tools.
• Demonstrated ability to drive operational improvements and achieve business objectives.
• Adaptable, results-oriented, and able to thrive in a dynamic, remote work environment.
• A passion for delivering outstanding guest experiences.