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Job Title: Hospitality Systems Trainer (EPOS)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage

About the Role
Are you passionate about the hospitality industry and experienced in training or senior management?
Our client, a leading hospitality organisation, is seeking Hospitality Systems Trainers to support a nationwide rollout of new hospitality systems. This is a fantastic opportunity to deliver hands-on training and support to staff and management across various venues.
Key Details

• Contract Dates: 3rd November 2025 - Mid February 2026
• Training: 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
• Shift Pattern: 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
• Travel: Extensive UK travel required, including regular overnight stays

Responsibilities

• Deliver engaging training sessions on new EPOS systems
• Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
• Ensure staff and management are confident using the new systems

Candidate Requirements

• Experience in senior hospitality management or as an EPOS Engineer with strong communication and training skills
• Passion for coaching and developing others
• Professional, approachable, and customer-focused
• Experience with Aztec systems (desirable)
• Strong interpersonal skills and ability to build rapport
• Full UK driving licence and reliable vehicle (MOT and business insurance required)

Rates & Benefits

• Day Rate: Variable based on experience
• Travel Days: 60 per day (subject to travel policy)
• Mileage: 25ppm
• Accommodation: Hotels arranged in advance, with meal allowance
• Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
• Contract Type: Outside IR35 (via umbrella or Ltd company)
• Equipment: Candidates must provide their own laptop and phone

Interested?
Click Apply or get in touch for more information. We look forward to hearing from you!

• Oversee and manage all aspects of daily operations, ensuring seamless service delivery.
• Lead, train, and motivate a team of hospitality professionals, fostering a positive and productive work environment.
• Implement and enforce operational standards, policies, and procedures.
• Monitor and manage inventory, ensuring adequate supplies while minimizing waste.
• Develop and manage departmental budgets, controlling costs and maximizing revenue.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle guest inquiries, feedback, and complaints promptly and professionally.
• Collaborate with marketing and sales teams to develop promotions and drive business.
• Conduct regular performance reviews and provide ongoing coaching to staff.
• Analyze operational data and financial reports to identify areas for improvement.
• Maintain strong relationships with suppliers and vendors.
• Contribute to strategic planning and business development initiatives.

• Proven experience in a management role within the hospitality industry (e.g., Hotel Manager, Restaurant Manager, Operations Manager).
• Strong understanding of hospitality operations, including F&B, front office, and housekeeping where applicable.
• Excellent leadership, team management, and interpersonal skills.
• Demonstrated ability to control costs, manage budgets, and drive revenue growth.
• Proficiency in using hospitality management software and POS systems.
• Exceptional customer service and problem-solving skills.
• Knowledge of health and safety regulations within the hospitality sector.
• Strong organizational and time management abilities.
• A passion for delivering outstanding guest experiences.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the operational needs of the business.

• Plan, organize, and manage a portfolio of events from conception to completion, ensuring they are delivered on time, within budget, and to the highest standards.
• Develop and manage relationships with clients, understanding their needs and ensuring client satisfaction.
• Oversee all aspects of event logistics, including venue selection, catering, AV, entertainment, and staffing.
• Manage the operational aspects of hospitality venues, ensuring impeccable service delivery, ambiance, and guest comfort.
• Develop and implement menus, service standards, and operational procedures for catering and hospitality services.
• Manage budgets for events and hospitality operations, including forecasting, cost control, and financial reporting.
• Source and manage relationships with external vendors and suppliers, negotiating contracts and ensuring quality.
• Lead, train, and motivate event and hospitality staff, fostering a positive and professional work environment.
• Ensure compliance with all health, safety, food hygiene, and licensing regulations.
• Conduct post-event evaluations and report on successes, challenges, and areas for improvement.
• Contribute to marketing and promotional efforts for events and hospitality services.
• Stay abreast of industry trends and best practices in event management and hospitality.
• Proactively identify opportunities to enhance the guest experience and drive revenue.

• A Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in event management and/or hospitality operations, with a proven track record of successful event delivery.
• Strong understanding of catering, venue management, and customer service principles.
• Excellent planning, organizational, and project management skills.
• Proven ability to manage budgets and control costs effectively.
• Strong leadership, team management, and interpersonal skills.
• Exceptional communication and negotiation abilities.
• Proficiency in event management software and MS Office Suite.
• A creative flair with a keen eye for detail and quality.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Experience in luxury or high-volume hospitality environments is desirable.

• Planning, organising, and managing all types of events, ensuring they meet client expectations and budget requirements.
• Developing creative event concepts and proposals to attract new business.
• Coordinating with venue staff, catering teams, and other service providers to ensure flawless event execution.
• Managing event budgets, negotiating contracts with suppliers, and monitoring expenditures.
• Building and maintaining strong relationships with clients, understanding their needs and providing exceptional service.
• Overseeing the guest experience, ensuring high standards of hospitality are consistently met.
• Conducting post-event analysis to gather feedback and identify areas for improvement.
• Developing and implementing marketing strategies to promote event services.
• Staying abreast of industry trends and best practices in event management and hospitality.
• Managing inventory and procurement of event-related supplies and equipment.
• Leading and motivating remote and on-site teams to deliver exceptional service.

• Oversee all aspects of daily hotel/restaurant operations, ensuring seamless service delivery and guest satisfaction.
• Manage and lead operational teams, including F&B, front office, housekeeping, and events, providing guidance and fostering a positive work environment.
• Develop and implement operational policies and procedures to enhance efficiency, service quality, and profitability.
• Manage departmental budgets, control costs, and identify opportunities for revenue generation.
• Ensure compliance with all health, safety, and hygiene regulations.
• Monitor guest feedback and implement service improvements to maintain high levels of customer satisfaction.
• Conduct regular staff training and development programs to enhance team skills and performance.
• Collaborate with marketing and sales teams to develop and execute promotions and events.
• Maintain strong relationships with suppliers and vendors, negotiating contracts and ensuring quality service.
• Prepare operational reports and analyze key performance indicators to inform strategic decision-making.

• Oversee and manage all remote operational activities within the hospitality division.
• Develop and implement strategies to enhance operational efficiency and service quality.
• Lead, mentor, and motivate a dispersed team of hospitality professionals, fostering a culture of excellence.
• Monitor key performance indicators (KPIs) and implement improvements to meet or exceed targets.
• Ensure adherence to all company policies, procedures, and service standards.
• Manage operational budgets and resource allocation effectively.
• Collaborate with cross-functional teams to support product development and service innovation.
• Resolve escalated customer service issues and implement preventative measures.
• Develop and maintain operational documentation and training materials.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Implement and manage technology solutions to support remote operations.
• Analyse operational data to identify trends and areas for improvement.
• Champion a positive and collaborative remote work environment.
• Manage vendor relationships related to operational tools and services.
• Ensure compliance with all relevant health, safety, and regulatory requirements.

• Develop and implement strategic operational plans to enhance service quality and guest experiences.
• Manage budgets, forecast financial performance, and identify cost-saving opportunities.
• Oversee daily operations, including front desk, housekeeping, food and beverage, and event management.
• Lead, mentor, and develop a distributed team of hospitality professionals, fostering a culture of excellence and collaboration.
• Ensure compliance with all health, safety, and regulatory standards across all managed properties.
• Analyze operational data and generate comprehensive reports to inform decision-making.
• Collaborate with marketing and sales teams to drive revenue and enhance brand reputation.
• Manage relationships with vendors and suppliers, negotiating contracts to ensure favorable terms.
• Continuously research and implement industry best practices and innovative solutions.
• Handle escalated guest complaints and resolve issues promptly and professionally.

• Proven track record in hospitality management, with at least 5 years of experience in a senior role.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
• Exceptional leadership and team management skills, with experience managing remote teams.
• Strong financial acumen and experience with budgeting and P&L management.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hospitality management software and MS Office Suite.
• Ability to adapt to a fast-paced, remote work environment and manage multiple priorities effectively.
• Demonstrated commitment to providing outstanding guest service.