1631 Hospitality jobs in Monmouth

• Oversee daily operations of hospitality venues, ensuring smooth and efficient service delivery.
• Lead, train, and manage a team of hospitality staff, including supervisors and front-line employees.
• Develop and implement operational procedures and standards to enhance guest satisfaction.
• Manage budgets, control operational costs, and optimize resource allocation.
• Ensure compliance with all health, safety, and hygiene regulations.
• Monitor inventory levels and manage procurement of supplies.
• Handle guest feedback and resolve any operational issues promptly and professionally.
• Collaborate with marketing and sales teams to support promotional activities and events.
• Analyze operational performance data to identify areas for improvement and implement corrective actions.
• Maintain relationships with vendors and suppliers.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of experience in hospitality operations, with at least 3 years in a management or supervisory role.
• Proven track record of success in managing hotel, restaurant, or event operations.
• Exceptional leadership, communication, and problem-solving skills.
• Strong financial acumen and experience in budget management.
• Knowledge of food and beverage operations, event planning, and guest services.
• Proficiency in hospitality management software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for customer service and delivering memorable experiences.

• Develop and execute comprehensive revenue management strategies to drive occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
• Conduct in-depth market analysis, competitor benchmarking, and demand forecasting to identify opportunities and mitigate risks.
• Implement dynamic pricing strategies based on real-time market conditions, events, and historical data.
• Collaborate with sales, marketing, and operations teams to align revenue goals with overall business objectives.
• Manage and maintain rate strategies across all distribution channels, including online travel agencies (OTAs), Global Distribution Systems (GDS), and direct bookings.
• Utilize advanced analytics tools and reporting to track performance, identify key performance indicators (KPIs), and provide actionable insights.
• Prepare regular reports and presentations for senior management, detailing revenue performance, strategic initiatives, and future outlook.
• Stay abreast of industry best practices, emerging technologies, and new revenue-generating opportunities.
• Foster a culture of continuous improvement and innovation within the revenue management function.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field. Master's degree or relevant certifications are a plus.
• Minimum of 5 years of progressive experience in revenue management within the hospitality sector, with a proven track record of success.
• Strong analytical and quantitative skills, with proficiency in revenue management software and data analysis tools (e.g., IDeaS, Duetto, Excel, Tableau).
• Excellent understanding of hotel operations, distribution channels, and market dynamics.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Demonstrated ability to work independently, manage multiple priorities, and deliver results in a remote setting.
• Strategic thinker with a passion for driving profitability and achieving ambitious revenue targets.

• Oversee and direct the day-to-day operations of multiple hospitality venues, ensuring consistent delivery of exceptional guest experiences.
• Develop and implement operational strategies to drive revenue growth, optimize costs, and enhance profitability.
• Establish and enforce high standards for service quality, hygiene, and safety across all locations.
• Manage the operational budget, including forecasting, P&L analysis, and cost control measures.
• Lead, mentor, and develop regional operational management teams, fostering a culture of excellence and accountability.
• Ensure compliance with all licensing, health and safety regulations, and company policies.
• Collaborate with department heads (F&B, Rooms Division, Sales & Marketing) to ensure seamless operations and guest satisfaction.
• Develop and implement innovative service standards and guest engagement programs.
• Conduct regular performance reviews and site visits (as required, potentially involving travel) to assess operational performance and identify areas for improvement.
• Manage key supplier relationships and negotiate favorable terms.
• Oversee the implementation of new technologies and systems to enhance operational efficiency.
• Drive continuous improvement initiatives across all operational areas.
• Analyze market trends and competitor activities to identify new opportunities and challenges.
• Create and deliver comprehensive operational reports to senior leadership.
• Recruit, train, and retain high-calibre operational talent.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is highly desirable.
• Minimum of 10 years of progressive experience in hospitality operations management, with at least 5 years in a senior leadership role overseeing multiple properties.
• Demonstrated success in driving financial performance and operational efficiency in the hospitality sector.
• Strong understanding of all aspects of hotel/restaurant operations, including F&B, Rooms, and Events.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to develop and motivate diverse teams.
• Strong financial acumen, including budgeting, P&L management, and forecasting.
• Proficiency in hospitality management software and systems.
• Ability to think strategically and execute tactically in a remote management context.
• Willingness to travel as needed for site visits and key meetings.
• This role is a fully remote position, ideal for an experienced leader seeking flexibility while maintaining strategic oversight of operations supporting our client network which includes establishments near **Bristol, South West England, UK**.

• Oversee daily operations of hospitality venues remotely.
• Develop and implement operational strategies and procedures.
• Manage staff scheduling, training, and performance remotely.
• Monitor inventory, supplies, and vendor relationships.
• Ensure consistent delivery of high-quality guest experiences.
• Analyze operational data and implement efficiency improvements.
• Manage budgets and control operational costs.
• Ensure compliance with health, safety, and regulatory standards.

• Minimum of 5 years of experience in hospitality operations or management.
• Proven experience managing teams and operations remotely.
• Strong understanding of hospitality industry best practices.
• Excellent leadership, communication, and organizational skills.
• Proficiency in hospitality management software and remote collaboration tools.
• Ability to analyze financial data and manage budgets effectively.
• Bachelor's degree in Hospitality Management or a related field is preferred.

• Planning, managing, and executing all aspects of events, from concept to completion.
• Developing event proposals, budgets, and timelines in collaboration with clients and internal teams.
• Sourcing and managing vendors, including caterers, decorators, entertainment, and AV suppliers.
• Overseeing event logistics, including venue setup, staffing, and on-site coordination.
• Ensuring seamless execution of events, troubleshooting any issues that may arise.
• Developing creative event concepts and themes to meet client objectives.
• Managing event budgets effectively, ensuring profitability and cost control.
• Building and maintaining strong relationships with clients, venues, and suppliers.
• Conducting post-event evaluations and gathering feedback for continuous improvement.
• Leading and motivating event staff and suppliers to deliver exceptional service.
• Staying updated on industry trends and best practices in event management.

• Develop and execute comprehensive guest experience strategies to elevate service standards and foster customer loyalty.
• Analyze guest feedback, reviews, and data to identify areas for improvement and implement service enhancements.
• Create and manage customer journey maps, identifying key touchpoints and opportunities for delight.
• Develop and implement training programs for front-line staff to ensure consistent delivery of exceptional service.
• Collaborate with marketing and operations teams to align guest experience initiatives with brand objectives.
• Manage and monitor online reputation and guest review platforms.
• Identify and implement innovative solutions to enhance the overall guest experience.
• Analyze industry trends and competitor best practices to inform strategic decision-making.
• Develop and manage budgets related to guest experience initiatives.
• Act as an ambassador for the brand, embodying its values and service standards.

• A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Proven experience in a senior role within hospitality management, focusing on guest experience, customer service, or operations.
• Demonstrated success in developing and implementing guest experience strategies that have improved satisfaction and loyalty.
• Strong analytical skills, with the ability to interpret guest feedback and data to drive actionable insights.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in customer relationship management (CRM) systems and feedback platforms.
• A creative and proactive approach to problem-solving.
• Passion for the hospitality industry and a commitment to delivering exceptional service.
• Ability to work autonomously and manage multiple projects effectively in a remote setting.

Where: Cardiff 

Full time: Permanent

Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives

Hourly Rate: 2.82

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.  

Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

Where: Cardiff 

Full time: Permanent

Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives

Hourly Rate: 2.82

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. 

Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?

• A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1908/94538001/52682818/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!