1672 Hospitality jobs in Monmouth
Operations Manager - Hospitality
BS1 1AA Bristol, South West
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a renowned establishment in the heart of **Bristol**, is seeking a proactive and experienced Operations Manager to oversee the seamless running of their vibrant hospitality venue. This is a crucial role focused on ensuring exceptional guest experiences, operational efficiency, and team leadership within a fast-paced environment. You will be responsible for managing daily operations, supervising staff, maintaining high standards of service, managing inventory, and ensuring compliance with all health and safety regulations. The ideal candidate will have a strong background in hospitality management, excellent problem-solving skills, and a passion for delivering outstanding customer service.
Key Responsibilities:
This role requires a dedicated presence at our **Bristol** location, ensuring hands-on leadership and direct oversight of operations. The successful candidate must possess excellent communication and interpersonal skills, a flexible approach to working hours, and the ability to thrive under pressure. A strong understanding of the hospitality industry is essential. If you are a dedicated leader passionate about creating exceptional experiences and driving operational excellence, we encourage you to apply.
Key Responsibilities:
- Oversee all aspects of daily hotel/restaurant/venue operations to ensure smooth and efficient service delivery.
- Manage and lead a team of front-of-house and back-of-house staff, including recruitment, training, scheduling, and performance management.
- Ensure consistently high standards of customer service are maintained, addressing guest concerns promptly and effectively.
- Develop and implement operational procedures and policies to enhance efficiency and service quality.
- Manage inventory, stock levels, and ordering of supplies, ensuring cost-effectiveness.
- Oversee compliance with health, safety, and hygiene regulations, conducting regular inspections.
- Collaborate with department heads to achieve operational and financial targets.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Maintain positive relationships with suppliers and vendors.
- Develop and execute strategies to improve guest satisfaction and loyalty.
- Conduct regular team meetings to communicate objectives, share feedback, and foster a positive work environment.
- Ensure the venue is presented to the highest standards at all times.
This role requires a dedicated presence at our **Bristol** location, ensuring hands-on leadership and direct oversight of operations. The successful candidate must possess excellent communication and interpersonal skills, a flexible approach to working hours, and the ability to thrive under pressure. A strong understanding of the hospitality industry is essential. If you are a dedicated leader passionate about creating exceptional experiences and driving operational excellence, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
0
Head of Revenue Management - Luxury Hospitality
BS1 4JU Bristol, South West
£70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious group of luxury hotels, is seeking an experienced Head of Revenue Management to oversee revenue strategies for their properties located in and around Bristol, South West England, UK . This is a pivotal role, offering a hybrid working model that combines essential in-office collaboration with the flexibility of remote work. You will be responsible for maximizing room revenue, optimizing pricing strategies, and developing effective demand forecasting models to ensure profitability. The ideal candidate will possess a deep understanding of the hospitality industry, with proven expertise in revenue management systems, market analysis, and competitive positioning. Your responsibilities will include leading a team of revenue managers, setting annual revenue targets, and implementing dynamic pricing strategies across multiple channels. You will work closely with sales, marketing, and operations teams to align revenue management objectives with overall business goals. The ability to analyze complex data sets, identify market trends, and make informed decisions is critical. This role demands strong leadership, exceptional analytical skills, and a proactive approach to problem-solving. You will be instrumental in driving revenue growth and enhancing the financial performance of our client's portfolio. We are looking for a strategic thinker who can adapt to market fluctuations and implement innovative revenue management solutions. The hybrid nature of this role allows for focused analysis and strategic planning from home, alongside crucial in-person collaboration with leadership and key teams at the hotel sites. This is a fantastic opportunity to contribute to the success of a renowned luxury hospitality brand and advance your career in a challenging and rewarding environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement comprehensive revenue management strategies to maximize room revenue and profitability.
- Oversee pricing, inventory, and channel management across all properties.
- Conduct market analysis, competitive benchmarking, and demand forecasting.
- Lead and mentor a team of revenue managers, setting performance goals and providing guidance.
- Collaborate with sales, marketing, and operations to align strategies and drive demand.
- Utilize revenue management systems and reporting tools to monitor performance and identify opportunities.
- Develop and implement promotional offers and packages to drive incremental revenue.
- Analyze booking trends, guest behavior, and market shifts to inform strategic decisions.
- Prepare and present revenue performance reports and forecasts to senior leadership.
- Continuously evaluate and improve revenue management processes and best practices.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 7 years of progressive experience in revenue management within the hospitality industry, preferably luxury sector.
- Proven track record of successfully driving revenue growth and profitability.
- In-depth knowledge of revenue management systems (e.g., Opera, IDeaS, SynXis) and data analysis tools.
- Strong understanding of market dynamics, pricing strategies, and forecasting techniques.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze complex data and translate insights into actionable strategies.
- Strategic thinking and problem-solving capabilities.
- Experience in managing a team and working in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
1
Senior Hospitality Operations Manager
BS1 6JR Bristol, South West
£45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a highly regarded hotel and venue situated in the heart of **Bristol, South West England, UK**, is seeking an experienced and dynamic Senior Hospitality Operations Manager to lead their diverse operational departments. This key leadership role is responsible for ensuring the delivery of exceptional guest experiences, optimising operational efficiency, and driving profitability across all areas of the hotel.
Key Responsibilities:
Qualifications and Skills:
This is a superb opportunity for a seasoned hospitality professional to take on a challenging and rewarding role in a prime location within **Bristol**. If you are a motivated leader dedicated to excellence in hospitality, we invite you to apply.
Key Responsibilities:
- Oversee the daily operations of all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Events.
- Ensure the highest standards of guest service are consistently delivered, addressing and resolving guest feedback promptly and effectively.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage departmental budgets, controlling costs, optimising revenue, and achieving financial targets.
- Lead, mentor, and motivate a team of department heads and their staff, fostering a positive and high-performing work environment.
- Oversee recruitment, training, performance management, and development of operational staff.
- Ensure compliance with all health, safety, licensing, and hygiene regulations.
- Collaborate with the Sales and Marketing teams to develop and execute strategies that drive occupancy and revenue.
- Manage supplier relationships and inventory controls for all operational departments.
- Contribute to strategic planning and business development initiatives for the hotel.
Qualifications and Skills:
- Extensive experience in hotel operations management, with a proven track record in a senior leadership role.
- Comprehensive knowledge of Front Office, Food & Beverage, Housekeeping, and Events operations.
- Strong financial acumen, with experience in budgeting, P&L management, and revenue optimisation.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to drive guest satisfaction and service excellence.
- Proficiency in hotel management software and systems.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
- A degree in Hospitality Management or a related field is highly desirable.
- Strong understanding of health, safety, and licensing regulations within the hospitality industry.
- A passion for delivering outstanding customer experiences.
This is a superb opportunity for a seasoned hospitality professional to take on a challenging and rewarding role in a prime location within **Bristol**. If you are a motivated leader dedicated to excellence in hospitality, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Senior Hospitality Operations Manager
EH1 2EP Bristol, South West
£50000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a renowned leader in the hospitality and tourism sector, is seeking an experienced Senior Hospitality Operations Manager to lead and enhance their operational excellence. This is a fully remote position, allowing you to manage operations and drive strategy from your preferred location. You will be responsible for overseeing multiple aspects of hospitality operations, ensuring the delivery of exceptional guest experiences, maintaining high service standards, and driving operational efficiency and profitability. The ideal candidate will possess a deep understanding of hotel management, food and beverage operations, customer service, and staff management. You will play a crucial role in developing and implementing operational strategies, setting performance targets, and leading teams to achieve outstanding results.
This role demands strong leadership qualities, excellent communication and interpersonal skills, and a strategic mindset. You will be adept at analysing operational data, identifying areas for improvement, and implementing effective solutions. As a remote professional, you must be highly organised, self-motivated, and able to manage a diverse range of responsibilities effectively. Your duties will include budget management, cost control, staff training and development, and ensuring compliance with health, safety, and quality regulations. You will work collaboratively with various departments, including sales, marketing, and finance, to ensure seamless operations and achieve business objectives. This is an exciting opportunity to influence the direction of a prominent hospitality group and contribute to its continued success.
Key Responsibilities:
This role demands strong leadership qualities, excellent communication and interpersonal skills, and a strategic mindset. You will be adept at analysing operational data, identifying areas for improvement, and implementing effective solutions. As a remote professional, you must be highly organised, self-motivated, and able to manage a diverse range of responsibilities effectively. Your duties will include budget management, cost control, staff training and development, and ensuring compliance with health, safety, and quality regulations. You will work collaboratively with various departments, including sales, marketing, and finance, to ensure seamless operations and achieve business objectives. This is an exciting opportunity to influence the direction of a prominent hospitality group and contribute to its continued success.
Key Responsibilities:
- Oversee daily operations across multiple hospitality units, ensuring high standards of service and guest satisfaction.
- Develop and implement operational strategies to improve efficiency and profitability.
- Manage budgets, control costs, and optimise resource allocation.
- Lead, mentor, and develop operational teams, fostering a positive work environment.
- Ensure adherence to quality standards, health, safety, and hygiene regulations.
- Drive initiatives to enhance the guest experience and customer loyalty.
- Collaborate with sales and marketing teams to support business growth.
- Analyse operational performance data and implement corrective actions as needed.
- Stay abreast of industry trends and best practices in hospitality management.
- Manage vendor relationships and ensure effective procurement of supplies and services.
This advertiser has chosen not to accept applicants from your region.
3
Senior Hospitality Operations Manager
BS1 4DQ Bristol, South West
£65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a distinguished group of boutique hotels and premium venues, is seeking a highly experienced Senior Hospitality Operations Manager to lead their remote operational support team. This is a unique opportunity to leverage your extensive experience in the hospitality sector to oversee and optimize operations across multiple properties, all while working from a remote location. You will be responsible for driving operational excellence, ensuring exceptional guest experiences, managing budgets, and implementing best practices in service delivery and efficiency. The ideal candidate will possess a strong understanding of hotel and venue management, outstanding leadership qualities, and a proven ability to manage and inspire teams from a distance.
Responsibilities:
Responsibilities:
- Oversee and optimize the day-to-day operations of multiple hospitality venues remotely.
- Develop and implement strategies to enhance guest satisfaction and service quality across all properties.
- Manage operational budgets, control costs, and ensure profitability targets are met.
- Establish and maintain high standards of operational efficiency, hygiene, and safety.
- Lead, motivate, and manage a remote team of venue managers and operational staff.
- Implement and monitor performance metrics, providing regular reports on key operational areas.
- Collaborate with department heads (e.g., Food & Beverage, Front Office, Housekeeping) to ensure seamless service delivery.
- Develop and deliver training programs to enhance staff skills and service standards.
- Identify opportunities for operational improvements and implement innovative solutions.
- Manage supplier relationships and negotiate contracts for operational supplies and services.
- Ensure compliance with all relevant licensing, health and safety, and employment regulations.
- Conduct virtual property inspections and provide feedback and guidance to on-site teams.
- Act as a key point of contact for operational escalations and problem resolution.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hospitality operations management, with a proven track record in senior leadership roles.
- Demonstrated success in managing multiple venues or large-scale operations.
- Strong understanding of hotel and venue operations, including F&B, accommodation, events, and customer service.
- Excellent financial acumen, including budgeting, forecasting, and cost control.
- Proven ability to lead, mentor, and inspire remote teams.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficiency in using hospitality management software and remote collaboration tools.
- Ability to travel occasionally to properties as required for key events or inspections.
- Resilience, adaptability, and a proactive approach to managing complex operational challenges.
This advertiser has chosen not to accept applicants from your region.
4
Senior Hospitality Operations Manager
BS1 6LT Bristol, South West
£48000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Hospitality Operations Manager to oversee and enhance the operational excellence of their renowned establishment in **Bristol, South West England, UK**. This role is key to ensuring seamless delivery of exceptional guest experiences across all departments, from front-of-house to back-of-house services. The ideal candidate will possess a deep understanding of the hospitality industry, strong leadership capabilities, and a proven ability to manage teams, optimize resources, and drive profitability.
Key Responsibilities:
Qualifications and Skills:
This is an exciting opportunity to lead operations in a prestigious setting in **Bristol, South West England, UK**. We offer a competitive salary, comprehensive benefits, and a dynamic working environment that blends office-based strategic planning with on-site operational oversight.
Key Responsibilities:
- Lead and manage the day-to-day operations of multiple hospitality departments, including food and beverage, accommodation, events, and customer service.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and operational efficiency.
- Set and achieve financial targets, including revenue generation, cost control, and budget management for operational areas.
- Recruit, train, mentor, and manage a high-performing team, fostering a positive and productive work environment.
- Ensure adherence to all health, safety, and hygiene regulations, including food safety standards and licensing requirements.
- Oversee inventory management, procurement, and vendor relations to ensure optimal stock levels and cost-effectiveness.
- Develop and implement effective marketing and sales strategies in coordination with the management team.
- Monitor customer feedback and implement service improvements to consistently exceed guest expectations.
- Manage the scheduling and rostering of staff to ensure adequate coverage and operational flow.
- Collaborate with the executive management team on strategic planning, business development, and performance reviews.
- Maintain detailed operational reports and analyze performance data to identify trends and areas for improvement.
- Drive initiatives to enhance the overall guest experience and brand reputation.
Qualifications and Skills:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years' experience in a senior management role within the hospitality industry.
- Proven track record of successfully managing diverse operational departments and teams.
- Strong understanding of P&L statements, budgeting, and financial management.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to drive service excellence and guest satisfaction.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Knowledge of current hospitality trends and best practices.
- Ability to work effectively under pressure and make sound decisions.
- Strong problem-solving and organizational skills.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
This is an exciting opportunity to lead operations in a prestigious setting in **Bristol, South West England, UK**. We offer a competitive salary, comprehensive benefits, and a dynamic working environment that blends office-based strategic planning with on-site operational oversight.
This advertiser has chosen not to accept applicants from your region.
5
Lead Hospitality Project Manager
BS1 6EH Bristol, South West
£60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a forward-thinking hospitality group renowned for its innovative concepts, is seeking a seasoned Lead Hospitality Project Manager to spearhead the development and execution of new ventures and refurbishments across their expanding portfolio. This is a fully remote position, ideal for an organised and proactive individual who can manage complex projects from conception through to completion. The successful candidate will be responsible for defining project scope, managing budgets, coordinating with internal teams and external contractors, and ensuring projects are delivered on time, within budget, and to the highest standards.
Key Responsibilities:
The ideal candidate will possess a minimum of 7 years of project management experience, with a significant portion focused within the hospitality or retail sectors. A strong understanding of construction, design, and procurement processes is essential. Proven experience in managing multiple complex projects simultaneously is required. Excellent leadership, communication, negotiation, and problem-solving skills are paramount. Project Management Professional (PMP) or equivalent certification is highly desirable. This remote role allows you to drive critical hospitality projects from **Bristol, South West England, UK**, or any other UK location, working with a dynamic and ambitious team.
Key Responsibilities:
- Lead the end-to-end management of hospitality projects, including new hotel openings, restaurant launches, and significant renovations.
- Develop detailed project plans, timelines, and budgets in collaboration with stakeholders.
- Coordinate and manage all project activities, including design, procurement, construction, and fit-out phases.
- Oversee relationships with architects, designers, contractors, and suppliers, ensuring quality and timely delivery.
- Conduct feasibility studies and site assessments for potential new projects.
- Ensure all projects comply with brand standards, operational requirements, and relevant regulations.
- Manage risks and issues, developing mitigation strategies to keep projects on track.
- Regularly report on project progress, budget status, and key milestones to senior management.
- Facilitate communication and collaboration among diverse project teams and stakeholders.
- Conduct post-project reviews to identify lessons learned and areas for improvement.
- Champion innovation and sustainability in project design and execution.
- Ensure seamless handover of completed projects to operational teams.
The ideal candidate will possess a minimum of 7 years of project management experience, with a significant portion focused within the hospitality or retail sectors. A strong understanding of construction, design, and procurement processes is essential. Proven experience in managing multiple complex projects simultaneously is required. Excellent leadership, communication, negotiation, and problem-solving skills are paramount. Project Management Professional (PMP) or equivalent certification is highly desirable. This remote role allows you to drive critical hospitality projects from **Bristol, South West England, UK**, or any other UK location, working with a dynamic and ambitious team.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hospitality Jobs in Monmouth !
6
Senior Hospitality Operations Manager
BS1 3BX Bristol, South West
£45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group known for its exceptional service and unique guest experiences, is seeking an experienced Senior Hospitality Operations Manager for their flagship property in Bristol, South West England, UK . This key leadership role is responsible for overseeing the day-to-day operations of multiple departments, including Food & Beverage, Rooms Division, and Guest Services, ensuring the highest standards of quality, efficiency, and guest satisfaction. The ideal candidate will have a strong background in hotel management, exceptional leadership skills, and a passion for delivering world-class hospitality.
Responsibilities:
Responsibilities:
- Oversee and direct the operations of various hotel departments, including Food & Beverage, Front Office, Housekeeping, and Events.
- Develop and implement operational strategies to enhance guest satisfaction, revenue generation, and cost control.
- Manage departmental budgets, forecasts, and financial performance, identifying opportunities for revenue growth and expense reduction.
- Lead, motivate, and develop a team of department managers and staff, fostering a culture of excellence and continuous improvement.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor service standards and implement corrective actions to maintain exceptional guest experiences.
- Develop and maintain strong relationships with suppliers and vendors.
- Collaborate with the General Manager and other key stakeholders on strategic planning and business development.
- Handle escalated guest complaints and resolve issues promptly and professionally.
- Conduct regular operational audits and inspections to ensure service quality and adherence to brand standards.
- Oversee recruitment, training, and performance management of staff within operational departments.
- Implement and manage effective inventory and purchasing procedures.
- Drive innovation in service delivery and operational efficiency.
- Ensure all operational areas are well-maintained and presentable.
- Stay updated on industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior role.
- Proven track record of successfully managing multiple hotel departments and achieving operational excellence.
- Strong financial acumen and experience managing P&Ls.
- Excellent leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, including F&B, rooms division, and event management.
- Proficiency with hotel management software (PMS, POS systems).
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- Strong problem-solving skills and a customer-centric approach.
- Experience in training and developing teams.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Knowledge of local health and safety regulations.
This advertiser has chosen not to accept applicants from your region.
7
Senior Housekeeper - Luxury Hospitality
BS1 5DT Bristol, South West
£32000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a renowned leader in the luxury hospitality sector, is seeking a highly organized and detail-oriented Senior Housekeeper to lead their housekeeping operations on a remote basis. This crucial role ensures the immaculate presentation and highest standards of cleanliness and comfort throughout our client's properties. You will be responsible for managing a team of housekeepers, implementing rigorous cleaning protocols, maintaining inventory of supplies, and ensuring adherence to stringent health and safety regulations. This position offers the unique advantage of being fully remote, allowing for flexible work arrangements while maintaining oversight of operations.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and maintain exceptional housekeeping standards and procedures across all designated areas.
- Lead, train, and supervise a team of housekeeping staff, fostering a positive and productive work environment.
- Conduct regular inspections of rooms, public areas, and back-of-house spaces to ensure quality and consistency.
- Manage the scheduling of housekeeping staff to ensure adequate coverage during peak periods and special events.
- Oversee the inventory and ordering of cleaning supplies, linens, and amenities, managing budgets effectively.
- Ensure compliance with all health, safety, and sanitation regulations, including COSHH and HACCP standards.
- Implement and monitor energy conservation and waste management initiatives.
- Coordinate with other departments, such as Front Desk and Maintenance, to address guest needs and ensure seamless service.
- Develop and deliver training programs on cleaning techniques, product usage, and guest service standards.
- Handle guest feedback and complaints related to housekeeping services promptly and professionally.
- Maintain accurate records of staff performance, inventory, and cleaning schedules.
- Contribute to the continuous improvement of housekeeping operations and guest satisfaction.
- Ensure the proper care and maintenance of all housekeeping equipment.
- Develop and implement protocols for deep cleaning and seasonal refreshes.
- Minimum of 5 years of experience in housekeeping or a related field within the hospitality industry, with at least 2 years in a supervisory or management capacity.
- Proven ability to lead and motivate a diverse team.
- In-depth knowledge of cleaning chemicals, equipment, and best practices.
- Strong understanding of health, safety, and sanitation regulations.
- Excellent organizational and time management skills.
- Exceptional attention to detail and a commitment to high standards.
- Strong communication and interpersonal skills, with the ability to effectively convey instructions and feedback.
- Proficiency in using scheduling and inventory management software.
- Ability to work independently and manage multiple tasks effectively in a remote setting.
- A proactive and problem-solving attitude.
- Knowledge of luxury hotel standards and guest expectations is highly desirable.
This advertiser has chosen not to accept applicants from your region.
8
Remote Hospitality Experience Manager
BS1 4AG Bristol, South West
£50000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a visionary and highly experienced Remote Hospitality Experience Manager to redefine and elevate guest journeys. This is a unique, fully remote opportunity for a passionate individual to design and implement exceptional customer experiences across various hospitality touchpoints, from initial booking to post-stay engagement. You will be instrumental in crafting seamless, memorable, and personalized experiences for guests, leveraging digital tools and innovative strategies. The ideal candidate will have a deep understanding of the hospitality industry, exceptional customer service acumen, and the ability to think creatively about service design and delivery in a remote capacity.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive strategies to enhance the overall guest experience across all touchpoints.
- Design and map out ideal customer journeys, identifying key moments and opportunities for delight.
- Create and refine service standards and protocols for remote teams or partners interacting with guests.
- Leverage data analytics and guest feedback to identify areas for improvement and innovation.
- Develop and manage digital tools and platforms that support personalized guest interactions and service delivery.
- Collaborate with marketing, operations, and technology teams to ensure a cohesive guest experience.
- Create engaging content and communications for guests, such as pre-arrival information, in-stay recommendations, and post-stay follow-ups.
- Train and empower remote staff or external partners on delivering exceptional service standards.
- Monitor industry trends and best practices in hospitality and customer experience management.
- Develop and implement loyalty programs and initiatives to foster guest retention and advocacy.
- Manage guest relations issues and service recovery protocols, ensuring prompt and effective resolution.
- Measure the success of experience initiatives through key performance indicators (KPIs) such as guest satisfaction scores, Net Promoter Score (NPS), and repeat bookings.
- Contribute to the development of new hospitality concepts and service offerings.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, Marketing, or a related field.
- Minimum of 5 years of progressive experience in hospitality management, guest relations, or customer experience roles.
- Proven track record of designing and implementing successful customer experience strategies.
- Deep understanding of the hospitality industry, its nuances, and guest expectations.
- Excellent understanding of digital tools and platforms used for customer relationship management (CRM) and guest engagement.
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
- Exceptional communication, interpersonal, and influencing skills.
- Creative thinker with a passion for innovation and service excellence.
- Ability to work independently, manage multiple projects, and thrive in a fully remote work environment.
- Experience in service design or user experience (UX) principles is a plus.
- Strong organizational and project management skills.
- Proficiency in relevant software, including CRM systems and analytics platforms.
This advertiser has chosen not to accept applicants from your region.
9